249 Office Administrator Nelspruit jobs in South Africa

We are looking for a Customer Service Agent to join our team. Your responsibilities will include:

1. Building and maintaining long-term customer relationships.
2. Identifying and contacting potential clients.
3. Communicating with clients to understand their advertising requirements and concerns.
4. Participating in sales meetings and trade shows.
5. Coordinating with the Marketing and Design teams to create promotional campaigns.
6. Conducting in-depth research and being willing to travel to different locations.

To succeed in this role, you should be highly motivated with excellent marketing skills and familiarity with various advertising techniques. The ability to handle stressful situations and provide excellent customer service professionally and promptly will be advantageous.

-DO YOU ENJOY WORKING WITH DIFFERENT PEOPLE EVERYDAY? -DO YOU HAVE AN OUTGOING, ENERGETIC PERSONALITY We are looking for an Customer Service Agent to be a part of our team. Your job responsibilities will include building and maintaining long-term customer relations. Besides, you will also be responsible for identifying and contacting potential clients. You should also be able to communicate with clients to understand their advertising requirements and concerns. As an Customer Service Agent, you should be able to participate in various sales meetings and trade shows. Furthermore, you should be able to coordinate with the Marketing and Design team in creating promotional campaigns. Also, you should be able to conduct in-depth research and willing to travel to different locations. To be able to perform in this job role, you should be highly motivated and have excellent marketing skills. You should also be familiar with various advertising and marketing techniques. A successful candidate should also be able to handle stressful situations. Your ability to provide excellent customer service in a professional and timely manner will be advantageous.

-DO YOU ENJOY WORKING WITH DIFFERENT PEOPLE EVERYDAY? -DO YOU HAVE AN OUTGOING, ENERGETIC PERSONALITY We are looking for an Customer Service Agent to be a part of our team. Your job responsibilities will include building and maintaining long-term customer relations. Besides, you will also be responsible for identifying and contacting potential clients. You should also be able to communicate with clients to understand their advertising requirements and concerns. As an Customer Service Agent, you should be able to participate in various sales meetings and trade shows. Furthermore, you should be able to coordinate with the Marketing and Design team in creating promotional campaigns. Also, you should be able to conduct in-depth research and willing to travel to different locations. To be able to perform in this job role, you should be highly motivated and have excellent marketing skills. You should also be familiar with various advertising and marketing techniques. A successful candidate should also be able to handle stressful situations. Your ability to provide excellent customer service in a professional and timely manner will be advantageous.

Remuneration:  R12,600
Monthly bonus:  R2,000

The most important requirements for this role:

• You must have and love a cat.
• Be able to work 2 Sundays per month 
• At least one year's contact centre experience (or be a really impressive communicator if you don’t have formal experience).
• You must have a fast broadband connection with good upload and download speed.
• You must be able to communicate effectively in English to customers from the UK.
• You must love cats! This is a role for someone who has a passion for customer service and a passion for cats.

About the company:
Our company is one of the leading premium cat food brands in the UK, renowned for our commitment to using real meat in our recipes. We pride ourselves on being the best and only meat-only premium cat food, dedicated to providing the highest quality nutrition for cats. Our mission is to ensure that every cat receives the best possible diet, and we are looking for purr-fectly passionate individuals to join our team and contribute to this goal.

Who we are looking for:
We are seeking individuals who are enthusiastic about customer service and share our love for cats. The ideal candidate will have:

• Experience in a contact centre environment, showcasing their ability to handle customer inquiries and provide exceptional service.
• A cheerful personality and a pleasant, clear voice that makes customers feel welcome and valued.
• Strong computer literacy, ensuring you can navigate various software and systems with ease.

Requirements:

To successfully perform the role of a home-based customer service representative, you will need:

• A quiet office space at home, free from distractions, with a reliable fibre internet connection.
• A laptop or desktop computer that meets our technical specifications.
• Back-up power solutions to protect against load shedding, ensuring you can work uninterrupted.

If you’re feline like this is the purr-fect role for you and you’re ready to join a company that values both customer service and feline friends, please send your CV to   with the reference: CC07/07  in the title.

We look forward to welcoming a new member to our dedicated team of cat enthusiasts! Don’t paws, apply now and make this oppawtunity your

Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture?

Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place?

Are you looking for an opportunity to work on complex, innovative analytical software systems?

Those who are always thinking ‘what if…’. Does this sound like you? Then read on!

MAIN PURPOSE OF JOB :

Responsible for being part of the regional team with on-site installations / commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical’s product lines in the African region. Provides pre- and post-sales support for the South African managed territory.

REPORTING LINE :

RESPONSIBILITIES :

• Works independently and as part of the team in accurate diagnosis and solution of customer instrument problems.
• Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Malvern Panalytical Instrumentation.
• Responsible for meeting customer expectations for Malvern Panalytical Instruments’ service.
• Ensures, own documentation is appropriate and timely, including expense, installation and maintenance reports.
• Works closely with sales and takes advantage of opportunities to promote Malvern Panalytical products and services.
• Completes training and maintains knowledge and documentation relating to product portfolio.
• Follows and promotes Malvern Panalytical’s / Customers’ laboratory and safety practices, ensuring safety files and site access is in order and up to date.
• Manages own company assets; spare parts stock / kits, company car, telephone, tools, literature, software and computers,
• Provides telephone support to customers
• Travels extensively and as necessary to achieve the above.
• Helping to grow customer satisfaction using standard KPI’s

What do you need to be successful in this role?

• Experience of working with X-Ray based scientific instrumentation is an advantage.
• National Diploma in Electronics, Electrical Engineering or equivalent
• A strong team player, Self-motivated with good communication and organizational skills, who can work independently at customer sites
• A passion and drive to provide the highest level of customer satisfaction
• Analytical trouble shooting and problem-solving skills.
• Demonstrable experience of working on customer sites.
• Proven experience in a customer field service environment will count favorably.
• Current, full RSA driving license.
• Liaise frequently with manager and customer support colleagues. Regular interface with sales team, and other parts of the business required to maintain customer satisfaction.

Why you should join Malvern Panalytical :

• A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team
• Varied and interesting work, career development and growth, collaborative working
• A vibrant and multicultural team of smart people

Adumo, a leading payments and rewards solutions provider and part of the Lesaka Technologies group, is looking for a Customer Service Manager to lead our frontline client service operations.

This is a critical leadership role focused on customer retention, system health, and driving SLA adherence through coaching, analytics, and operational efficiency.If you're passionate about delivering an exceptional client experience, thrive in fast-paced environments, and are obsessed with process and people development—this one's for you.Key ResponsibilitiesCustomer Retention & SatisfactionEnsure timely resolution of customer queries in line with SLA commitments.Monitor ticket dashboards to prevent SLA breaches and drive accountability.Lead efforts to reduce query turnaround times and improve First Contact Resolution (FCR).Provide ad-hoc training to customers as needed and ensure all communication is professional and solution-focused.Drive usage and adoption of platforms like the Sixty60 integration with the CX team.Proactively reduce repeat customer queries and improve CSAT and NPS scorespliance & System HealthEnsure all processes (card top-ups, master account management, portal queries, voucher engine issues, etc.)

are executed per SOPs and SLAs.Monitor system health and manage checks performed by consultants.Lead root cause analysis efforts and submit reports with corrective actions.Escalate risks appropriately and ensure adherence to change control processes.Maintain proactive communication with clients during system incidents or escalations.Team Leadership, Coaching & DevelopmentMentor, train, and support Client Services Consultants on systems, processes, and customer engagement.Monitor individual and team performance; give regular feedback and identify gaps.Develop personal development plans and facilitate weekly team check-ins and upskilling sessions.Drive a high-performance culture by reinforcing positive behaviours and addressing performance concerns effectively.Operational Excellence & Project InvolvementOversee workflows in Salesforce to ensure correct task allocation and deadline adherence.Develop support structures and improve efficiency through process improvement.Participate in cross-functional projects and system enhancements (e.g., Salesforce, Customer Portal, Cardholder Portal).Track performance against SLAs and contractual obligations for each client.Provide regular reporting to management, including weekly and monthly CX / Operations reports and fault / root cause analysis.What You'll NeedMatric (NQF Level 4)Diploma in Marketing, Sales or Business Management (NQF Level 6)5–7 years' experience in Customer Service or Operations Management, preferably within fintech, telecoms, or another high-volume environmentSolid understanding of SLA management, team leadership, and customer experience frameworksExperience with Salesforce or other CRM / ticketing tools is highly advantageousA structured, solutions-driven approach and the ability to coach and lead teams under pressureWhy Join Adumo?As part of Lesaka Technologies, Adumo is shaping the future of digital payments and customer engagement across South Africa.

We offer a dynamic, purpose-driven environment where leadership, impact, and innovation are encouraged.Apply now to help us build a best-in-class customer experience—one SLA at a time.If you have not heard from us within 14 days of submitting your application, please consider your application unsuccessful.

To lead and manage the Customer Services Team in Port Elizabeth. This role is responsible for overseeing for the department’s operations, implement strategies to improve service, and help retain customers through efficient problem-solving, as well as maintaining high standards in all aspects of customer service.

To provide support to Directors, Area Managers, and Sales Teams, and driving a culture of continuous improvement.

The Customer Services Manager will also oversee ongoing training and development on key systems including and mostly importantly SAP, along with Online B2B, and actively promote engagement through Viva Engage.

Duties and Responsibilities:

• Supervise and motivate Customer Service team, ensuring they are well-trained and equipped to handle customer inquiries and
• Ensure all Customer Services policies and procedures are regularly reviewed, updated, and strictly adhered
• Oversee the execution of daily, weekly, and monthly operational tasks within the Customer Services
• Review weekly team performance statistics and assess productivity in collaboration with the Team
• Conduct weekly reviews of credit note statistics and implement corrective actions where
• Manage the Ordering Ticketing System (OTRS), ensuring timely and effective issue resolution.
• Handle escalated customer queries, providing high-level support and maintaining service
• Oversee and support Indent and Export Coordinators, ensuring accuracy and compliance in related
• Manage the outbound sampling process through the relevant coordinator, ensuring timely dispatch and
• Process all customer credits and returns in line with company policies and timelines.
• Communicate proactively with customers regarding delayed shipments and manage expectations
• Contribute to the development of customer service strategies, ensuring they align with overall business
• Analyze customer feedback, identify areas for improvement, and implement new strategies to enhance customer service

Experience & Qualification:

• Matric + relevant tertiary qualification
• 3+ years management experience
• Call center experience
• Computer Literate on MS Office, Excel
• Customer facing experience
• SAP S4 HANA
• Customer-Centric Mindset: Demonstrates a high level of customer service ethic with a commitment to delivering exceptional service across all interactions.
• Alignment with Company Values: Displays a strong understanding of and alignment with the company’s goals, values, and culture.
• Interpersonal Skills: Builds and maintains effective relationships with internal and external stakeholders through respectful and professional engagement.
• Communication Skills: Exhibits exceptional verbal and written communication abilities, with a strong emphasis on accuracy and attention to detail.
• Time Management & Results Orientation: Manages time effectively, prioritizing tasks to meet deadlines while remaining detail-oriented and focused on outcomes.
• Team Leadership: Acts as a team player who can inspire, support, and lead others towards shared goals.
• Leadership Capabilities: Leads by example with confidence, professionalism, and a proactive approach to challenges and change.

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CareerBox Africa is dedicated to building careers for the youth, recognizing that the first step toward gaining employment can lead to a lifetime of opportunities and growth.

Company Description

CareerBox Africa is committed to empowering young people by providing career development opportunities, understanding that initial employment can open doors to ongoing success.

Role Description

This is a full-time on-site position for a Customer Service Consultant based in Durban. The role involves ensuring customer satisfaction, providing support, enhancing the customer experience, and delivering excellent service daily.

Qualifications

• Strong interpersonal skills, customer satisfaction, and customer service expertise
• Experience in customer support and enhancing customer experience
• Effective communication and problem-solving skills
• Previous experience in a customer-facing role
• Ability to work collaboratively within a team

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Professional Training and Coaching

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