385 Office Administrator Nelspruit jobs in South Africa

Job category: Others: Education and Training

Contract: Fixed Term Contract

EE position: No

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available: Office Administrator - Nelspruit Learning Centre.

CORE PURPOSE

To provide clerical and administrative support to the Nelspruit Learning Centre.

CORE FUNCTIONS

1. Advise prospective students on study options.
2. Administer the registration process for new students.
3. Attend training workshops.
4. Implement the process.
5. Assist student recruitment consultants with administration tasks throughout the intake.
6. Update statistics control sheet on a daily basis.
7. Submit control sheets timeously to the Registry department.
8. Assist with MANMIS/CRM verification and ensure all details have been correctly captured by the SRC.
9. Assist with pre-selections verification.

1. Comply with the workshop procedure set out by management.
2. Prepare for and administer workshops in the region.
3. Respond to email queries within the required timeframe (24 hours).
4. Assist students with any workshop related queries.
5. Provide pastoral care to students (walk-in, telephonic, and email assistance).
6. Provide students with assistance during the workshop process.

1. Comply with the student support procedure as set out by management.
2. Respond to email queries within the required timeframe (24 hours).
3. Direct and follow up queries which have been forwarded to the relevant departments.
4. Ensure that excellent customer service is provided to all students at all times.
5. Provide pastoral care to students (walk-in, telephonic, and email assistance).
6. Offer online and in-library assistance on referencing, access to online databases, eBooks, research, and other student support related requests.
7. Create a high-quality user experience in physical and online library spaces.
8. Setup Zoom sessions to assist students requesting consults via the 'Book a Consult' feature on LMS.
9. Accept student queries, attend to, resolve and provide feedback within 3 to 12 hours.

· Relevant Diploma.

· At least 1-2 years work experience within an office environment.

1. Computer Literate (Microsoft Office, Excel, Word, Power Point, Access, Internet, and Email).
2. Must be able to make sound judgement under pressure.
3. Minute taking experience.
4. Proven track record and the ability to prioritise tasks.
5. Numerical ability.
6. Prioritisation and time management.
7. Possess a high level of ethics and confidentiality.

Must be able to work during workshops and overtime when necessary.

We are looking for a Customer Service Agent to join our team. Your responsibilities will include:

1. Building and maintaining long-term customer relationships.
2. Identifying and contacting potential clients.
3. Communicating with clients to understand their advertising requirements and concerns.
4. Participating in sales meetings and trade shows.
5. Coordinating with the Marketing and Design teams to create promotional campaigns.
6. Conducting in-depth research and being willing to travel to different locations.

To succeed in this role, you should be highly motivated with excellent marketing skills and familiarity with various advertising techniques. The ability to handle stressful situations and provide excellent customer service professionally and promptly will be advantageous.

• At least 2 years of experience in a Customer Service Agent role
• Ability and willingness to work shift work

We are seeking a proactive, enthusiastic Customer Service Agent to join our dynamic team in the iGaming industry. This individual will provide excellent customer support to ensure players have seamless gaming experience, answering queries, resolving issues, and maintaining high standards of service. The ideal candidate has a passion for helping others, thrives in fast-paced environments, and is excited to be part of a vibrant, customer-centric team.

• Provide World-Class Service: Deliver exceptional customer service to players across agreed communication channels including email and live chat.
• First Contact Resolution: Strive for immediate resolution of all player queries and concerns, aiming for satisfaction on first contact.
• Handle Player Queries: Manage incoming player queries, ensuring responses are timely, professional, and aligned with company service standards.
• Monitor Player Satisfaction: Keep track of player engagement and satisfaction, ensuring their experience is continually enhanced by identifying improvements and making recommendations to the CS Manager and/or Team Lead.
• Internal Collaboration: Work closely with senior agents, managers, and other departments to resolve player-related issues and escalate when necessary.
• Real-time Systems: Awareness of internal systems and notify management of any potential issues, ensuring all systems run smoothly during each shift.
• Competitor Analysis: Conduct competitor analysis on customer service practices and propose improvements to maintain the company’s competitive edge.
• Quality Assurance: Ensure all communications with players meet the highest quality standards and comply with company policies and procedures.
• Documentation and Reporting: Ensure all player interactions and feedback are accurately documented and reported in internal systems, following company protocols.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties to achieve business objectives.

• Experience within Customer Service.
• Flexibility: Ability to work shifts, weekends, and holidays as required, ensuring 24/7 support coverage
• Team player: Collaborative mindset, with experience working with cross-functional teams (e.g., product, marketing, and compliance teams).
• Fluent English – both written and spoken.
• Proven planning and organisational skills.
• Experience in customer service within a large volume call center environment, experience in gaming or a related industry is an advantage.
• Strong passion for customer service and creating lasting relationships with players
• Ability to stay informed about industry trends and competitors
• Energetic, dynamic, and enthusiastic about providing excellent service
• Familiarity with CRM software, live chat platforms, and basic troubleshooting; experience with iGaming platforms is advantageous

• The ideal candidate will be a self-motivated energetic individual
• Requires a target driven individual
• Effective and well-developed communication skills are a prerequisite for the role, both written and verbal
• Innovation and ability to think “outside the box”
• Strong work ethic
• Ability to thrive in a fast-paced environment and value attention to detail
• Candidates have a level of understanding people maintaining a positive, empathetic attitude toward players and team members
• Change management: Ability to deal with high levels of change and continuing to stay motivated, focused and results driven
• FUN and high energy!

• Managerially Accountable to: Customer Service Manager and CS Team Leads

- DO YOU ENJOY WORKING WITH DIFFERENT PEOPLE EVERYDAY?
- DO YOU HAVE AN OUTGOING, ENERGETIC PERSONALITY?

We are looking for a Customer Service Agent to join our team. Your responsibilities will include building and maintaining long-term customer relationships, as well as identifying and contacting potential clients. You should be able to communicate effectively with clients to understand their advertising needs and concerns.

As a Customer Service Agent , you should participate in sales meetings and trade shows. You will also coordinate with the Marketing and Design teams to create promotional campaigns. Additionally, conducting in-depth research and willingness to travel are required.

To succeed in this role, you should be highly motivated with excellent marketing skills and familiarity with various advertising techniques. The ability to handle stressful situations and provide excellent customer service professionally and promptly will be advantageous.

-DO YOU ENJOY WORKING WITH DIFFERENT PEOPLE EVERYDAY? -DO YOU HAVE AN OUTGOING, ENERGETIC PERSONALITY We are looking for an Customer Service Agent to be a part of our team. Your job responsibilities will include building and maintaining long-term customer relations. Besides, you will also be responsible for identifying and contacting potential clients. You should also be able to communicate with clients to understand their advertising requirements and concerns. As an Customer Service Agent, you should be able to participate in various sales meetings and trade shows. Furthermore, you should be able to coordinate with the Marketing and Design team in creating promotional campaigns. Also, you should be able to conduct in-depth research and willing to travel to different locations. To be able to perform in this job role, you should be highly motivated and have excellent marketing skills. You should also be familiar with various advertising and marketing techniques. A successful candidate should also be able to handle stressful situations. Your ability to provide excellent customer service in a professional and timely manner will be advantageous.

-DO YOU ENJOY WORKING WITH DIFFERENT PEOPLE EVERYDAY? -DO YOU HAVE AN OUTGOING, ENERGETIC PERSONALITY We are looking for an Customer Service Agent to be a part of our team. Your job responsibilities will include building and maintaining long-term customer relations. Besides, you will also be responsible for identifying and contacting potential clients. You should also be able to communicate with clients to understand their advertising requirements and concerns. As an Customer Service Agent, you should be able to participate in various sales meetings and trade shows. Furthermore, you should be able to coordinate with the Marketing and Design team in creating promotional campaigns. Also, you should be able to conduct in-depth research and willing to travel to different locations. To be able to perform in this job role, you should be highly motivated and have excellent marketing skills. You should also be familiar with various advertising and marketing techniques. A successful candidate should also be able to handle stressful situations. Your ability to provide excellent customer service in a professional and timely manner will be advantageous.

Remuneration:  R12,600
Monthly bonus:  R2,000

The most important requirements for this role:

• You must have and love a cat.
• Be able to work 2 Sundays per month 
• At least one year's contact centre experience (or be a really impressive communicator if you don’t have formal experience).
• You must have a fast broadband connection with good upload and download speed.
• You must be able to communicate effectively in English to customers from the UK.
• You must love cats! This is a role for someone who has a passion for customer service and a passion for cats.

About the company:
Our company is one of the leading premium cat food brands in the UK, renowned for our commitment to using real meat in our recipes. We pride ourselves on being the best and only meat-only premium cat food, dedicated to providing the highest quality nutrition for cats. Our mission is to ensure that every cat receives the best possible diet, and we are looking for purr-fectly passionate individuals to join our team and contribute to this goal.

Who we are looking for:
We are seeking individuals who are enthusiastic about customer service and share our love for cats. The ideal candidate will have:

• Experience in a contact centre environment, showcasing their ability to handle customer inquiries and provide exceptional service.
• A cheerful personality and a pleasant, clear voice that makes customers feel welcome and valued.
• Strong computer literacy, ensuring you can navigate various software and systems with ease.

Requirements:

To successfully perform the role of a home-based customer service representative, you will need:

• A quiet office space at home, free from distractions, with a reliable fibre internet connection.
• A laptop or desktop computer that meets our technical specifications.
• Back-up power solutions to protect against load shedding, ensuring you can work uninterrupted.

If you’re feline like this is the purr-fect role for you and you’re ready to join a company that values both customer service and feline friends, please send your CV to   with the reference: CC07/07  in the title.

We look forward to welcoming a new member to our dedicated team of cat enthusiasts! Don’t paws, apply now and make this oppawtunity your

Apply Now

Job Title

Customer Service Representative

Job Description

Are you looking for an opportunity to advance your career in the Telecommunications sales and service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a salary of R9,524.

This role at Concentrix is a great match if you:

• Have a minimum of 6 months international Contact Centre experience (essential)
• Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
• Matric
• Ability to work shifts aligned to US business hours (Night shift)
• Proficient in English verbal communication
• Are self-motivated and highly responsible
  
  

• A monthly salary of R9,524(including campaign & night-shift allowances) T&Cs apply
• Fantastic Employee Assistance Programme (EAP)
• Additional bonus earning potential up to R4,500
• Medical aid for main member/Medical Insurance for main member and two dependents
• Subsidized transport
• Provident/Pension Fund
  
  

• Taking ownership of high profile, escalated cases from beginning to resolution
• Manage work order within business SLA's
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all times
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face