35 Massmart jobs in Johannesburg
Customer Service Engineer
Posted today
Job Viewed
Job Description
Customer Service Engineer page is loadedCustomer Service Engineer Apply locations Johannesburg time type Full time posted on Posted 30+ Days Ago job requisition id REQ-055185
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title Customer Service EngineerLocation(s) Johannesburg
Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance, and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.
Responsibilities:
- To fulfill aftersales needs of customers in the assigned territory
- To Maintain response time & downtime as per the SLA to assigned customers
- Accountable for instruments installation and Warranty service in the Field.
- Accountable for Billable service and promote the service contracts.
- Accountable for Accessories & generating lead for Consumables sales
- Develop and deliver a productivity strategy that contributes quarterly impacts to the business
- Deliver actionable data driven insights to explore new areas of operational excellence.
- Perform field service as advised by the Reporting Manager, carrying out repairs, maintenance and installation of instrumentation and their accessories.
- Provide highly visible customer support through the performance of on-site installation, troubleshooting, service, and repair of complex equipment and systems.
- Execute preventive maintenance calls as scheduled.
- Actively demonstrate compliance with all team targets.
- Maintain personal service spares issued and inventory records to the highest standard.
- Ensure all anomalies are quickly and effectively reported and resolved.
- Ensure that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times.
Requirements:
- Bachelor’s degree from relevant engineering faculty/department
- Min. 4+ years of service experience.
- Willingness to travel up to 40%
- Valid driver’s license
- Very good customer service and customer relations
Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance, and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.
About UsAre you ready to help improve the lives of millions of people and create ahealthier world? When you work at PerkinElmer, that’s exactly what you’lldo. From our dedicated scientists and world-class operations employeesto our innovative R&D professionals and committed sales and servicegroups, we’re a unique team of 5,000+ global colleagues who come towork every day knowing we’re making a difference. Through innovation,collaboration, and believing in our mission, we strive to create aninspiring and inclusive culture for our employees, so that they can betheir best and, together, create a better tomorrow. Join us today.
#J-18808-LjbffrCustomer Service Engineer
Posted 2 days ago
Job Viewed
Job Description
Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture?
Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place?
Are you looking for an opportunity to work on complex, innovative analytical software systems?
Those who are always thinking ‘what if…’. Does this sound like you? Then read on!
MAIN PURPOSE OF JOB :
Responsible for being part of the regional team with on-site installations / commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical’s product lines in the African region. Provides pre- and post-sales support for the South African managed territory.
REPORTING LINE :
RESPONSIBILITIES :
- Works independently and as part of the team in accurate diagnosis and solution of customer instrument problems.
- Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Malvern Panalytical Instrumentation.
- Responsible for meeting customer expectations for Malvern Panalytical Instruments’ service.
- Ensures, own documentation is appropriate and timely, including expense, installation and maintenance reports.
- Works closely with sales and takes advantage of opportunities to promote Malvern Panalytical products and services.
- Completes training and maintains knowledge and documentation relating to product portfolio.
- Follows and promotes Malvern Panalytical’s / Customers’ laboratory and safety practices, ensuring safety files and site access is in order and up to date.
- Manages own company assets; spare parts stock / kits, company car, telephone, tools, literature, software and computers,
- Provides telephone support to customers
- Travels extensively and as necessary to achieve the above.
- Helping to grow customer satisfaction using standard KPI’s
What do you need to be successful in this role?
- Experience of working with X-Ray based scientific instrumentation is an advantage.
- National Diploma in Electronics, Electrical Engineering or equivalent
- A strong team player, Self-motivated with good communication and organizational skills, who can work independently at customer sites
- A passion and drive to provide the highest level of customer satisfaction
- Analytical trouble shooting and problem-solving skills.
- Demonstrable experience of working on customer sites.
- Proven experience in a customer field service environment will count favorably.
- Current, full RSA driving license.
- Liaise frequently with manager and customer support colleagues. Regular interface with sales team, and other parts of the business required to maintain customer satisfaction.
Why you should join Malvern Panalytical :
- A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team
- Varied and interesting work, career development and growth, collaborative working
- A vibrant and multicultural team of smart people
Customer Service Manager
Posted 2 days ago
Job Viewed
Job Description
We are seeking a seasoned Customer Service Manager to deliver outstanding customer service and to advocate for this principle across the organization. The objective is to ensure the department operates efficiently and profitably, enhances customer satisfaction, loyalty, and retention, and fulfills their expectations.
JOB SPECIFICATION:
- Enhance the customer service experience, foster customer engagement, and promote organic growth.
- Assume responsibility for customer issues and ensure they are resolved.
- Establish a clear mission and implement strategies aligned with that mission.
- Create service procedures, policies, and standards.
- Maintain precise records and document customer service actions and conversations.
- Evaluate statistics and generate accurate reporting.
- Mentor, and develop customer service agents while cultivating an environment that encourages and empowers them to excel.
- Stay informed about industry developments and apply best practices to areas needing improvement.
- Manage resources and utilize assets effectively to meet both qualitative and quantitative objectives.
- Comply with and oversee the approved budget.
- Ensure a systematic workflow based on established priorities.
QUALIFICATION:
- Minimum Post Matric Business Qualification NQF Level 6
- Proven Junior-Middle Management experience non-negotiable
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Awareness of industry’s latest technology trends and applications
Experience
5-10 years relevant experience preferably in the contact centre environment.
ABILITIES:
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
TECHNICAL KNOWLEDGE:
- Software knowledge: MS Office Suite (at least intermediate Level)
- CRM Knowledge
- Working knowledge of customer service software, databases and tools
REQUIRED DOCUMENTS:
- Copy of Qualifications
- Copy of Certified ID
- Copy of valid driver's license
- Copy of RE5 Certificate
- Seniority level Mid-Senior level
- Employment type Full-time
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#J-18808-LjbffrCustomer Service Engineer
Posted 2 days ago
Job Viewed
Job Description
Customer Service Engineer page is loadedCustomer Service Engineer Apply locations Johannesburg, ZA time type Full time posted on Posted 12 Days Ago job requisition id 15187
Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture?
Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place?
Are you looking for an opportunity to work on complex, innovative analytical software systems?
Those who are always thinking ‘what if…’. Does this sound like you? Then read on!
MAIN PURPOSE OF JOB:
Responsible for being part of the regional team with on-site installations / commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical’s product lines in the African region. Provides pre- and post-sales support for the South African managed territory.
REPORTING LINE:
Customer Services Manager - South Africa
RESPONSIBILITIES:
- Works independently and as part of the team in accurate diagnosis and solution of customer instrument problems.
- Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Malvern Panalytical Instrumentation.
- Responsible for meeting customer expectations for Malvern Panalytical Instruments’ service.
- Ensures, own documentation is appropriate and timely, including expense, installation and maintenance reports.
- Works closely with sales and takes advantage of opportunities to promote Malvern Panalytical products and services.
- Completes training and maintains knowledge and documentation relating to product portfolio.
- Follows and promotes Malvern Panalytical’s/Customers’ laboratory and safety practices, ensuring safety files and site access is in order and up to date.
- Manages own company assets; spare parts stock/kits, company car, telephone, tools, literature, software and computers,
- Provides telephone support to customers
- Travels extensively and as necessary to achieve the above.
- Helping to grow customer satisfaction using standard KPI’s
What do you need to be successful in this role?
- Experience of working with X-Ray based scientific instrumentation is an advantage.
- National Diploma in Electronics, Electrical Engineering or equivalent
- A strong team player, Self-motivated with good communication and organizational skills, who can work independently at customer sites
- A passion and drive to provide the highest level of customer satisfaction
- Analytical trouble shooting and problem-solving skills.
- Demonstrable experience of working on customer sites.
- Proven experience in a customer field service environment will count favorably.
- Current, full RSA driving license.
- Liaise frequently with manager and customer support colleagues. Regular interface with sales team, and other parts of the business required to maintain customer satisfaction.
Why you should join Malvern Panalytical:
- A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team
- Varied and interesting work, career development and growth, collaborative working
- A vibrant and multicultural team of smart people
- C areer development and growth
YES, I WANT THIS JOB!
Please click on apply.
#LI-MG1
About Malvern Panalytical
We draw on the power of our analytical instruments and services to make the invisible visible and the impossible possible.
Through the analysis of materials, our high precision analytical systems and top-notch services support our customers in creating a better world. We help them improve everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy. We partner with many of the world’s biggest companies, universities and research organizations.
We are committed to Net Zero in our own operations by 2030 and in our total value chain by 2040. This is woven into the fabric of our business, and we help our employees and customers think about their part in creating a healthier, cleaner, and more productive world.
With over 2300 employees, we serve the world, and we are part of the Spectris Group, the world-leading precision measurement group.
We are Malvern Panalytical. We’re BIG on small.
Malvern Panalytical, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. We are an inclusive organization and we prize diversity. Your unique perspective is important to us.
About us - Malvern Panalytical, Micromeritics and SciAps.
Together we are a powerful and highly complementary combination of market leading technologies.
We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories.We are their partners in discovery.
Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.
Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.
SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.
We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.
Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.
Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery
Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.
#J-18808-LjbffrCUSTOMER SERVICE CONSULTANT
Posted 2 days ago
Job Viewed
Job Description
Our Johannesburg branch based in Kempton Park is looking for a Customer Service Consultant.
Job specifications:
- Minimum of 2-5 years’ experience
- Prior experience in logistics or transportation may be preferred or required
- Able to communicate in a professional manner telephonically and have proper email etiquette.
- Active listening while remaining calm.
- Must be a team player.
- Must be able to work in a high-pressure environment.
- Computer literate (Proficient in Microsoft Office)
- Proficiency in English.
- Have own transport.
- Grade 12 certificate.
- Excellent organization, analytical, and communication skills
Customer Service Engineer
Posted 2 days ago
Job Viewed
Job Description
Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture?
Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place?
Are you looking for an opportunity to work on complex, innovative analytical software systems?
Those who are always thinking ‘what if…’. Does this sound like you? Then read on!
MAIN PURPOSE OF JOB:
Responsible for being part of the regional team with on-site installations / commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical’s product lines in the African region. Provides pre- and post-sales support for the South African managed territory.
REPORTING LINE:
Customer Services Manager - South Africa
RESPONSIBILITIES:
- Works independently and as part of the team in accurate diagnosis and solution of customer instrument problems.
- Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Malvern Panalytical Instrumentation.
- Responsible for meeting customer expectations for Malvern Panalytical Instruments’ service.
- Ensures, own documentation is appropriate and timely, including expense, installation and maintenance reports.
- Works closely with sales and takes advantage of opportunities to promote Malvern Panalytical products and services.
- Completes training and maintains knowledge and documentation relating to product portfolio.
- Follows and promotes Malvern Panalytical’s/Customers’ laboratory and safety practices, ensuring safety files and site access is in order and up to date.
- Manages own company assets; spare parts stock/kits, company car, telephone, tools, literature, software and computers,
- Provides telephone support to customers
- Travels extensively and as necessary to achieve the above.
- Helping to grow customer satisfaction using standard KPI’s
What do you need to be successful in this role?
- Experience of working with X-Ray based scientific instrumentation is an advantage.
- National Diploma in Electronics, Electrical Engineering or equivalent
- A strong team player, Self-motivated with good communication and organizational skills, who can work independently at customer sites
- A passion and drive to provide the highest level of customer satisfaction
- Analytical trouble shooting and problem-solving skills.
- Demonstrable experience of working on customer sites.
- Proven experience in a customer field service environment will count favorably.
- Current, full RSA driving license.
- Liaise frequently with manager and customer support colleagues. Regular interface with sales team, and other parts of the business required to maintain customer satisfaction.
Why you should join Malvern Panalytical:
- A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team
- Varied and interesting work, career development and growth, collaborative working
- A vibrant and multicultural team of smart people
- Career development and growth
YES, I WANT THIS JOB!
Please click on apply.
#LI-MG1
About Malvern Panalytical
We draw on the power of our analytical instruments and services to make the invisible visible and the impossible possible.
Through the analysis of materials, our high precision analytical systems and top-notch services support our customers in creating a better world. We help them improve everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy. We partner with many of the world’s biggest companies, universities and research organizations.
We are committed to Net Zero in our own operations by 2030 and in our total value chain by 2040. This is woven into the fabric of our business, and we help our employees and customers think about their part in creating a healthier, cleaner, and more productive world.
With over 2300 employees, we serve the world, and we are part of the Spectris Group, the world-leading precision measurement group.
We are Malvern Panalytical. We’re BIG on small.
Malvern Panalytical, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. We are an inclusive organization and we prize diversity. Your unique perspective is important to us.
About us - Malvern Panalytical, Micromeritics and SciAps.
Together we are a powerful and highly complementary combination of market leading technologies.
We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories.We are their partners in discovery.
Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.
Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery.Our leading technologies measure surface area, porosity, density, adsorption and particle activity.
SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.
We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.
Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.
Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery
Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.
#J-18808-LjbffrCustomer Service Engineer
Posted 2 days ago
Job Viewed
Job Description
Skip to main content Working at PerkinElmer | Jobs and Careers at PerkinElmer Don't ask what's next. Define it. Step up, stand out and make a Statement. Customer Service Engineer Midrand South Africa | Johannesburg South Africa
Responsibilities Location Midrand, Johannesburg, ZA Job ID REQ-055185
Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance, and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.
Apply NowPerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
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Equal Opportunity
PerkinElmer is proud to be an equal opportunity workplace and is an affirmative action employer. PerkinElmer is committed to equal employment opportunity without regard to unlawful considerations of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, gender expression, status as a protected veteran, genetic information, or any other personal attribute or characteristics protected by applicable local, state or federal laws.
To learn more about equal employment opportunity protections, please view the available EEO is the Law , EEO is the Law Supplement , and Pay Transparency Non-Discrimination Provision documents.
Please note that PerkinElmer is an E-Verify Employer in the United States. Additional information about E-Verify can be reviewed here.
Accessibility
PerkinElmer is committed to providing reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. If you have a disability and need assistance with any part of the hiring process or have questions about our workplace accessibility, please email us at .
Please be aware that PerkinElmer does not make job offers without conducting interviews with our talent acquisition team. PerkinElmer does not charge any job application fees. Offers of employment or job openings with requests for payment of fees are fraudulent. PerkinElmer does not charge a fee at any stage of the recruitment process. Any requests for such payment or information should be refused. The FTC has provided additional consumer information regarding such scams here.
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About the latest Massmart Jobs in Johannesburg !
Customer Service Supervisor
Posted 2 days ago
Job Viewed
Job Description
Acute Care Technology
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won’t just have a job. You'll have a career—and a purpose.
Join our team. It’s a great time to be a part of ZOLL!
Job Summary
The Customer Service Supervisor will be responsible for processing customer orders in the Oracle ERP system and supporting Sales Representatives with quotes and order updates. Acts as a key contact for customers, providing accurate information on orders, returns, and shipping. Collaborates with internal teams to ensure high service standards and assists in preparing RFP, RFQ, and RFI responses. This role also includes supervising a customer service team to ensure efficient operations and high-quality customer support.
Essential Functions
- Prepare, generate, and modify customer quotes in coordination with Sales Representatives and management.
- Respond promptly and professionally to incoming customer inquiries.
- Accurately process orders received through multiple channels in a timely manner.
- Evaluate and process credit requests, and return authorizations in accordance with company policy.
- Deliver accurate, courteous, and efficient support to customers, sales representatives, and internal teams at all organizational levels.
- Provide order confirmations upon customer request.
- Coordinate with cross-functional teams to gather and organize information required for comprehensive and timely RFP, RFQ, and RFI responses.
- Liaise with other departments to ensure order timelines, service levels, and customer expectations are consistently met.
- Minimum 3 years of proven experience in a customer service or sales support role, preferably within a capital equipment or medical device sales environment.
- Excellent verbal and written communication skills in English are required.
- Strong organizational skills with a high level of accuracy and attention to detail.
- Demonstrated ability to learn and apply internal policies, procedures, and operational workflows (including sales order processes, approvals, shipping logistics, and warranty protocols).
- Customer-focused mindset with a proactive approach to problem-solving and service delivery.
- Experience working in a fast-paced, cross-functional environment with multiple stakeholders.
Customer Service Specialist
Posted 2 days ago
Job Viewed
Job Description
Direct message the job poster from Facilities Management Company
MD - Verve Global Recruitment at Verve Global RecruitmentAbout the Company : A leading facilities management company that provides a wide range of services for corporate, commercial, and retail clients throughout South Africa has an exciting opportunity for a dedicated and meticulous Client Service Specialist to join their team.
About the Role : As a dedicated and meticulous Client Services Specialist, you will be responsible for delivering exceptional client support and administration. This pivotal role is the first point of contact for new clients, ensuring a smooth and positive onboarding experience. The role entails a wide range of administrative and client-facing tasks, acting as a crucial link between clients and various internal departments.
Responsibilities :
- Client Onboarding and Management : Process new client applications, set up accounts, and conduct welcome orientations. You'll manage client profiles, ensuring all data is accurate, secure, and up to date across all systems, and also handle the termination of client contracts.
- Daily Client Support : Serve as the primary contact for client inquiries, requests, and concerns. You'll process orders and transactions, schedule bookings, and prepare materials for client meetings.
- Administrative and Data Management : Manage both physical and digital files, capture all client-related data, and draft essential communications like letters and emails. You'll also be responsible for organizing and filing financial documents.
- Collaboration and Problem-Solving : Work closely with other departments and support client relationship managers. You'll proactively identify potential issues and address client complaints efficiently to ensure a high level of satisfaction.
Qualifications :
- Proven experience in a client-facing or administrative role.
- Proactive problem-solver.
- Exceptional organizational skills and attention to detail.
- Strong communication and interpersonal skills.
- Proficiency in data entry and managing digital and physical files.
- Ability to work independently and as part of a team.
- A proactive attitude and the ability to solve problems effectively.
Required Skills :
- Proven experience in a client-facing or administrative role.
- Proactive problem-solver.
- Exceptional organizational skills and attention to detail.
- Strong communication and interpersonal skills.
- Proficiency in data entry and managing digital and physical files.
- Ability to work independently and as part of a team.
- A proactive attitude and the ability to solve problems effectively.
Work Model: On-site - Monday to Friday
Office Location: Fourways - close to Lanseria Airport.
Work Hours: 07:00 to 16:00 OR 08:00 to 17:00 - depending on employee’s preference.
If you are a highly organized individual who thrives in a fast-paced environment and you’re committed to providing outstanding client service, we encourage you to apply.
Seniority level- Seniority level Associate
- Employment type Full-time
- Job function Customer Service and Administrative
- Industries Facilities Services
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#J-18808-LjbffrCustomer Service Manager
Posted 339 days ago
Job Viewed
Job Description
The company is seeking an experienced and dynamic Customer Service Manager to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing teams.
Your key job responsibilities as the Customer Service Manager in Johannesburg will include:
Lead, motivate, and manage the customer service team to ensure high levels of performance and customer satisfaction.Oversee the resolution of customer inquiries, complaints, and issues in a timely and effective manner across multiple channels (email, chat, phone).Develop and implement training programs to enhance the skills and knowledge of the customer service team.Monitor and evaluate team performance, providing regular feedback, coaching, and performance reviews.Identify areas for improvement in customer service processes and implement strategies to enhance efficiency and customer satisfaction.Work closely with other departments (e.g., Marketing, Product, IT) to ensure a seamless customer experience and address any service-related issues.Prepare and present regular reports on customer service performance metrics, trends, and insights to senior management.Ensure compliance with industry regulations and company policies, maintaining the highest standards of integrity and professionalism.Manage and resolve any escalated customer issues or crises, ensuring minimal impact on the customer experience and company reputation.RequirementsRequirements for this Customer Service Manager job in Johannesburg :
Minimum of 5 years of experience in a customer service management role, preferably within the iGaming industry.Must have experience working in MGA or UKGC markets.Bachelor’s degree in Business, Management, or a related field.Strong leadership and team management skills.Excellent communication and interpersonal skills.Ability to handle high-pressure situations and make decisions quickly.Proficiency in customer service software and CRM systems.Analytical skills to interpret data and make informed decisions.Customer-focused with a passion for delivering exceptional service.Strong problem-solving abilities.Highly organized with strong attention to detail.Flexible and adaptable to changing business needs.Candidates who are results-driven leaders with a passion for customer service and a deep understanding of the iGaming industry are encouraged to apply. Please submit a resume for this role.