22 Management jobs in Centurion

ROLE PURPOSE

Management of the alarm and request analysis, system utilization, planning and scheduling resources, dispatching, end-to-end activity management, and commercials to ensure work is executed in accordance with Engineering and/or Industry best Standards, Contractual and Service level agreements. Work in collaborations with all the departments in reviewing,

developing and implementing efficient and effective systems and processes for continuous improvement that exceed customer expectation.

MAIN OUTPUTS

• • Partner with the leadership team to develop and execute strategic business plans, operational goals, and performance metrics that will drive the project to new heights.
• Monitor and ensure on time service delivery, as per SLA's or as agreed with Client in line with the contract, is met on a daily, weekly and monthly basis.
• Implement key objectives as defined by the organization and core performance areas for the Operations Contact Center resources based on their day-to-day activities supporting our contractual deliverables.
• Supervision and management of Operations Contact Centre resources to ensure optimal and efficient operations at all times.
• Oversee and ensure that the Operations Contact Centre resources effectively coordinate the scheduling and movement of the technical field resources and its fleet to execute daily activities in-line with the agreed SLA.
• Leading, facilitating, developing, and implementing relevant resource management process improvements to achieve SLA targets and drive down costs continuously.
• Ensure analytic principles are applied as part of the automated and proactive NOC functions.
• Oversee request management and the restoration of services (incident management) are carried out within a timely and efficient manner while ensuring consistent communication to executives, regional field managers, and the client is delivered.
• Ensure that the continual use of multiple systems to bring efficiency and to influence field operations for proactive outcome.
• Continuous benchmarking of systems to ensure Operational Contact Centre remains efficient with managing outputs within the most effective process(es).
• Assumes the responsibility of seeing through critical customer/ HR matters that are beyond the control of the resources and their line management team(s).
• Pro-actively identify possible failures and immediately make means to mitigate the impact of the failure by coordinating and taking charge of the dispatch of the field force that will be required to resolve the fault.
• Works with the supervisory and agents to manage multiple priorities and the resolution of each within the agreed SLA.
• Develop Standard Operation Procedure documents that are aligned with the stipulated scope of work provided by the client as well as oversee that the Operational Contact Centre resources operate in accordance when executing their daily activities. Ensure the documents are also kept up to date annually.
• Works with senior management using historical data, trend analysis and forecasts to assure staffing levels are adequate to manage operations and workflow as well as ensuring the most efficient ticket handling practices are followed.
• Pro-actively interact and engage with Operational Management to understand areas of improvement and ensure that turn-around times are shortened to continuously improve customer satisfaction.
• Ensure relevant feedback, information and reports are prepared, submitted, and presented to various stakeholders on all aspects of service delivery and profitability for various contracts.
• Pro-active management of all applicable SAP and integrated system(s) statuses within acceptable/contracted aging timeframes.
• Monitor the productivity of all Human Capital allocated to operations and the department and ensure that all human capital and other resources operate efficiently. Effectively deal with non-performance and behavior which might jeopardize Bidvest FM standing with the Client and or does not support company values and strategies.
• Proactively manage commercial aspects, e.g. overtime, leave, S&T, etc. of the Operational Contact Centre resources within defined budget
• Monitor and report on contract commercial impact by the Operational Contact Centre utilizing avenues provided by the business. i.e. BI reports and agent SLA mapping, etc.
• Coaching, mentoring and counseling of staff not performing to the required standards and ensuring that employees improve on performance gaps highlighted during informal sessions and performance appraisals.
• Contribute to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
• Ensure IMS compliance, Health & Safety is a primary function, and all mechanisms, processes and procedures are in place, monitored and adhered to always.
• Ensuring through Supply Chain that the region has competent and diligent service providers to utilize in cases of third party Adhoc work as well as emergencies and that such service providers are compliant with Bidvest FM BBBEE strategy, contractual deliverables as well as all associated processes and procedures.
• Team utilization mapping and management on a daily through systems and line management.
  
  Weekly management and performance meetings and reporting thereof.

Knowledge / Qualifications and experience

• National Diploma or Degree in Commercial/Facility Management or Engineering Studies OR bachelor's degree / Diploma in Resource Planning / Logistics
• Facilities and Telecommunication registration preferred
• Grade 12
• Valid SA Drivers License
• Minimum 8 Years in Management position with exposure to analytics, planning and scheduling including exposure to Technical Network Operation Centre. Ideally have exposure to SAP maintenance management system or any other Automated Maintenance Management System
• Technical qualification, Commercial qualification, National Contact Centre Management, Project Management Skills, Maintenance, Planning, and Quality Management
• ISO Standards, IMS (Integrated Management System), Auditing preferred

TECHNICAL / CORE COMPETENCIES:

Technical / Core Training

• Technical qualification, Commercial qualification, National Contact Centre Management, Project Management Skills, Maintenance, Planning, and Quality Management

Statutory Training

• ISO Standards, IMS (Integrated Management System), Auditing, preferred

Business Management

• Planning and Scheduling Principles
• Process engineering
• Logistics and Inventory Management
• Basic Project Management
• Critical Thinking and analytics

Financial Management

• Contract Commercial Management
• Budget Management
• Asset Management

Facilities Management

• Fundamentals of Facilities Management
• Customer and stakeholder Relations
• Supplier Management
• Engineering Principles

IT Training (General MS etc.)

• Microsoft Offices, Proficient in Excel/Access, MS office packages
• SAP Knowledge
• Alarm monitoring and management tools
• System integration

Health & Safety Training

• Occupational Health and Safety Act

Basic Human Resource Management

• Employee relations
• Couching and mentoring
• Succession planning

Reporting to Senior Manager: Cybersecurity and Governance, Risk and Compliance, the incumbent is responsible to manage ICT Risk, Governance and Compliance objectives.

MINIMUM REQUIREMENTS

Qualifications

• Bachelor's Degree/ Advanced Diploma in IT/Risk Management/Audit/IT Governance related qualification.
• Postgraduate in IT/Risk Management/Audit/IT Governance related qualification will be advantageous.
• Certification in CISA, COBIT and ITIL.
• ISO 27001 certification will be an added advantage.

Experience

• Relevant 6-8 year's experience in IT Governance, Risk and Compliance environment of which 2 years must have been on a management/ supervisory level/ area of expertise.

KEY PERFORMANCE AREAS

Policy review and implementation

• Lead the development and implementation of departmental policy, procedures and processes.
• Keep up to date with effective policy and practice execution strategies.

IT Governance

• Develop and implement IT governance frameworks and strategies aligned with organisational goals and industry best practices.
• Establish policies, procedures, and controls to ensure compliance with regulatory requirements and internal standards.
• Develop and maintain a complete controls library for ICT controls in line with best practice recommendations.
• Monitor and evaluate the effectiveness of governance processes and recommend improvements as needed.

IT Risk Management

• Design, develop, and implement the Information Technology (IT) Risk Management Framework that is aligned to the RAF's Enterprise Risk Management (ERM) framework.
• Identify, assess, and prioritise IT-related risks across the organisation.
• Develop risk mitigation plans and strategies to minimise potential impacts on IT operations and data integrity.
• Conduct regular risk assessments and audits to ensure ongoing compliance and risk readiness.
• Drive the creation of an understanding of ICT policies, processes, risk, and controls in line with the RAF's Policy Framework.
• Act as a liaison between ICT and all relevant stakeholders to ensure that IT risks are adequately considered in the overall risk profile of the RAF.
• Proactively ensure that all new projects have correct levels of assurance controls by conducting internal risk reviews before and during project implementation.

Compliance and assurance across the IT environment

• Stay up to date with regulatory requirements and industry standards relevant to IT operations (e.g., GDPR, HIPAA, ISO
• Implement and maintain compliance programs and initiatives, including training and awareness campaigns for staff.
• Coordinate audits and assessments by internal/external auditors and regulatory bodies.
• Proactively manage the reduction of unsatisfactory audits by: (1) identifying areas of risk within ICT, (2) by assisting with the development of remediation plans to address issues by providing risk and audit expertise, and (3) raising and tracking ICT Issues which may be of a strategic, tactical, or operational nature.
• Ensure involvement during planning, fieldwork, and reporting stages of all audits that are ICT-related.
• Review audit reports for factual accuracy and ensure that the correct action owners were identified.
• Review the feasibility of agreed actions and facilitate closure of audit findings.

Training and Awareness

• Oversee the development and delivery of training programs on IT governance, risk management, and compliance for employees.
• Promote a culture of compliance and awareness across the organisation through workshops, seminars, and informational materials. E.g., Cybersecurity awareness, Policy Compliance, POPIA Compliance, etc.

Track the remediation of all observations

• Track and monitor the adequate and on-time remediation of observations raised by all independent assurance bodies.
• Record remediation plans and facilitate closure for ICT-related control weaknesses identified.
• Ensure this is done through weekly progress tracking with control owners (typically Senior Managers) and reporting.
• Engage with ICT management and senior management to discuss and manage overall progress against remediation plans.
• Ensure that all audit closure documents are reviewed by the appropriate stakeholders before being submitted to IA.

Reporting

• Prepare regular reports and updates for senior management and stakeholders on IT governance, risk, and compliance activities on a monthly basis or as and when required.
• Communicate risks, compliance issues, and recommendations clearly and effectively to key stakeholders.
• Collaborate with IT teams, legal counsel, and business units to address compliance concerns and implement solutions.

Stakeholder management

• Facilitate and manage communication with relevant internal and external stakeholders and proactively and progressively manage the relationships.
• Represent the Fund in relevant external activities and events.

People Management

• Ensure the sourcing, development and retention of a high-performance team.
• Manage the recruitment of the operational workforce in line with employment equity targets.
• Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF.
• Manage the implementation of human capital processes and procedures to control/regulate workplace conflict and/or institute corrective measures and consultation processes to address deviations from standards.
• Allocate, direct, motivate and evaluate subordinates to help them achieve their individual goals.

Behavioural Competencies Required

• Resilience
• Communication
• Working with People
• Network and Alliances
• Planning, Organising and Coordinating
• Employee Engagement
• Personal Mastery
• Judgement and Decision Making
• Ethics and Values
• Client Service Orientation

Managerial Competencies Required

• Change management.
• Coaching and mentoring
• Conflict management
• Critical and innovative thinking
• Strategic thinking and planning
• Facilitation and presentation Skills
• Team leadership and collaboration
• Service Delivery Innovation
• Stakeholder development and relations
• Reporting

Technical Competencies Required

• IT Risk and Governance Frameworks.
• Understanding of Risk and Compliance Concepts.
• Awareness of relevant ICT legislation.
• Project Management Skills.
• Interpersonal Skills.
• Policy conceptualisation and formulation
• Programme/project management.

• Oversee utility management and administration : account openings, council queries, billing verification, reporting, consumption monitoring, and cost recovery.
• Drive cost savings and efficiency through leak management, energy optimization, and utility consumption analysis .
• Ensure accuracy of financial reports, accruals, municipal bill vetting, and creditors reconciliation .
• Conduct tariff audits, energy assessments, feasibility studies, and sustainability initiatives .
• Implement and monitor risk management, compliance, and adherence to municipal bylaws and relevant legislation .
• Lead and mentor a utilities administration team , ensuring smooth operations and professional development.

• 5+ years experience in utilities management, municipal accounts, or property utilities administration .
• Strong background in the property management or real estate sector (essential).
• Proven experience in accounts reconciliation, creditors management, and payment processing .
• Valid drivers licence.

• Excellent communication, negotiation, and stakeholder management skills.
• Strong financial, analytical, and business acumen .
• Ability to multi-task, prioritize, and perform under pressure .
• Effective relationship-building, team leadership, and staff management skills.
• Highly organized, proactive, and solutions-driven .

• Be part of a forward-thinking, reputable property management company .
• Work on high-impact utilities projects that directly influence operational performance and cost optimization .
• Grow your career in an industry-leading, ethical, and customer-focused environment .

We are seeking a motivated and experienced
Team Lead
to join our finance team. This role is ideal for a finance professional with a strong background in accounting, analysis, and reconciliation, particularly in managing foreign currency transactions. You will lead a team to ensure the accuracy of financial data, efficient reconciliation processes, and effective reporting while fostering a collaborative team environment.

Role Purpose

To lead the integration of product design into the business unit's strategic planning, platform architecture, and delivery to drive scalability and speed to market across Africa. Champion the central product strategy across both Corporate and Retail, ensuring solutions are innovative, customer-relevant, and locally responsive, while remaining aligned to overall Group strategy.

Requirements
Experience and Qualifications

• Bachelor's degree in Commerce, Business, Actuarial Science, or a related field (Essential)
• Postgraduate qualification in Strategy, Product Development, Innovation, or related disciplines (Desirable)
• 10+ years in financial services, with proven exposure across corporate and retail product environments
• Demonstrated success in managing both Corporate and Retail product portfolios
• Experience leading product strategy and delivery across multiple countries and market segments
• Proven capability in digital product development and platform integration
• Track record of embedding governance practices aligned with risk, compliance, and actuarial guidance
• Experience developing and leading diverse, high-performing product teams

Duties and Responsibilities

PROCESS

• Define and drive the product vision and roadmap in alignment with business unit's strategy, customer needs, and market opportunities.
• Lead the end-to-end product lifecycle, including concept development, market research, pricing, positioning, go-to-market strategy, and post-launch performance evaluation.
• Leverage market intelligence, competitor analysis, and customer insights to identify gaps, inform prioritisation, and shape product decisions.
• Champion platform-based product design to enable modular, scalable, and reusable solutions across the portfolio.
• Translate product strategies into executable delivery plans, overseeing frameworks and ensuring that cross-functional leads execute effectively from ideation through to launch.

CLIENT & MARKET FOCUS

• Champion a client-centric mindset across all products, ensuring the portfolio anticipates customer needs, delivers seamless experiences, and remains relevant and competitive over time.
• Ensure cross-functional alignment and governance for effective product enablement, driving clarity in ownership, accountability, and execution.
• Foster a culture of innovation, embedding customer feedback, market intelligence, and competitive insights into product development to deliver practical, high-impact, and future-fit solutions.
• Maintain oversight of compliance and governance, ensuring all products meet internal frameworks, regulatory requirements, actuarial standards, and enterprise risk expectations.

PEOPLE & TEAM LEADERSHIP

• Lead and mentor the Heads of Product for Corporate and Retail, fostering a culture of high performance, collaboration, and strategic alignment across teams.
• Build and sustain an inclusive, innovative team culture that embeds accountability, shared ownership, and continuous improvement in day-to-day product delivery.
• Drive capability-building efforts, supporting talent development, succession planning, and long-term functional resilience within the product organisation.

FINANCE

• Manage the product function's budget, ensuring alignment with strategic priorities, tracking return on investment, and optimising resource allocation across initiatives.
• Own portfolio-level profitability and performance oversight across both Corporate and Retail.

STAKEHOLDER COLLABORATION

• Collaborate cross-functionally with internal partners (e.g., Finance, Legal, IT, Distribution) to ensure product strategies are aligned, integrated, and executable.
• Engage with external stakeholders to shape market relevance, strengthen partnerships, and elevate the brand's product leadership position.
• Align stakeholders across geographies to drive commitment toward shared product goals and strategic prioritisation.

As an applicant, please verify the legitimacy of this job advert on our company career page

THE WORK: Join us in shaping the future of innovative solutions You will have the opportunity to be a subject matter expert, collaborating with various teams to make impactful decisions. You will engage with multiple teams and contribute to key decisions while providing solutions to challenges that arise. Your expertise in Software Product Management will be invaluable as you help drive our projects forward. We are excited to see how your contributions will make a difference

Develop and execute comprehensive project plans to ensure successful delivery.

Define project scope in collaboration with key stakeholders and manage milestones effectively.

Monitor project performance and quality through metrics and status reporting.

Identify and mitigate risks as outlined in the project plan.

Support the management of financial, contractual, and operational commitments.

HERE'S WHAT YOU WILL NEED:

Expert proficiency in Software Product Management.

A minimum of 4 years of experience in relevant related skills.

Master's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

Expert proficiency in Agile Methods (ADM for Distributed Agile Development).

Expert proficiency in Agile Project Management.

Expert proficiency in Product Innovation Strategy.

As per role

We are looking for an experienced Group Operations Manager who is strict to oversee and coordinate the daily operations of our company group. The ideal candidate will ensure smooth business processes, drive operational efficiency, and support strategic growth across all divisions.

Key Responsibilities:

Oversee the operations of all business units within the group.

Develop, implement, and monitor operational systems, processes, and best practices.

Lead and support departmental managers to ensure alignment with group objectives.

Monitor financial performance, budgets, and resource allocation across divisions.

Drive operational efficiency and cost-effectiveness.

Ensure compliance with company policies, legal requirements, and industry standards.

Provide regular operational reports and updates to the CEO/Managing Director.

Identify risks, challenges, and opportunities, and implement effective solutions.

Foster a culture of accountability, teamwork, and continuous improvement.

Qualifications & Experience:

Bachelor's degree in Business Administration, Management, or related field (MBA preferred).

Proven experience in operations management or senior management role, preferably in a multi-division/group setting.

Strong leadership, communication, and interpersonal skills.

Excellent problem-solving and decision-making ability.

Solid financial and business acumen.

Ability to work under pressure and manage multiple priorities.

What We Offer:

Competitive salary package with performance incentives.

Opportunity to lead and shape the future of a growing company group.

Supportive leadership and collaborative team culture.

Career growth and development opportunities.

Job Type: Temp to perm

Pay: From R7 000,00 per month

Work Location: In person

QA/QC Manager Description:

The role provides functional leadership to the site, defining quality tools and templates, policies, and procedures. This role focuses on implementing, executing, improving quality, and providing technical support to manufacturing, defining QMS compliant policies, regulatory framework, Quality incident management procedures. This role also interfaces with NPD and R&D to ensure delivery of the brand promise, and external bodies (industry, government).

Key Performance Areas:

_ Leadership_

• Provide leadership to influence the quality and safety culture through personal visibility and coaching of cross functional leadership within the organisation.
• Provide expertise, leadership, and support in quality management to resolve quality and safety issues within the organisation.
• Functionally lead the site to deploy the company's quality and safety strategy, governance and goals through business specific projects and targets.

Quality and Safety Management

• Develop, monitoring and reporting the quality and safety KPI's for the organisation.
• Ensure compliance and calibration of the company's QMS and SOPs across the organisation's departments and service providers, compliance with GMP's, compliance with regulatory requirements, testing and release, HACCP plan reviews.
• Contribute to the development of the quality and safety strategy and policies.
• Initiate and support quality improvements in line with continuous improvement methodologies and support quality pillar deployment.
• Ensure that quality and safety processes are followed in all innovations.
• Coordinate product related incidents and consequent actions.
• Coordinate the review of business quality and consumer safety policies.

• Manages the system for master documentation SOP's, shop orders, client formulas and regulatory information by:

• Ensuring that systems are in place to manage the drawing up, checking, distribution and control of all master documentation such as golden rules, forms, quick guides, etc.

• Ensuring client contracts are filed and requirements implemented into procedures.

• Scan all signed master documents to have an electronic back-up in the event of a fire.

• Manages control of all completed batch documentation by:

• Ensuring that a system is in place to audit all batch documents after the manufacture and packaging process.

• Ensuring that a system is in place to send samples and COA's to clients after the manufacture and packaging process.

• Double checks all audited documents and samples before being sent to clients where applicable.

• Ensuring that a system is in place to receive and distribute client releases where applicable.

• Ensuring that a system is in place to store and retrieve batch documentation.

• · Leads document training by:

• Compiling relevant training material used for documentation training.

• Undertaking training of relevant personnel regarding documentation where applicable.

Internal Audits

• Providing training and mentoring of internal auditors.
• Drawing up a schedule of audits and self-inspections and ensures audits take place as required.
• Submitting reports of internal audits within required time to relevant HOD's.
• Coordinating corrective actions from audits to ensure they are systemic and compiled into MAP's.
• Follows up on MAP's with HOD's and reports any non-compliance to deadlines to senior management.

External Audits

• Develop, Manages the External audit process (clients and regulatory bodies for ISO 9001, ISO 22716, SANS 1841 etc).
• Coordinating corrective actions from audits to ensure they are systemic and compiled into MAP's
• Submits response to Client or Regulatory body in the time frame required
• Follows up on MAP's with EXCO and reports any non-compliance to deadlines to the General Manager.

General

• Represent the company in relevant industry forums, participate and influence industry discussions and issues.
• Drive internal and external benchmarking of the company's manufacturing operations with regards to quality ecosystem and identify gaps and develop strategies to plug those gaps by driving focused quality improvement initiatives.
• Coordinate quality activities and initiatives with marketing teams.

Competencies

• Results driven.
• Leading people.
• Leading change.
• Communicating and building coalitions.
• Exercising business judgment.
• Being results-driven.
• Effective communication.
• Strategic Perspective.
• Integrity.
• Trustworthiness.

Kindly email applications to

Salary - Market related

Job Types: Full-time, Permanent

Work Location: In person

Auto Pedigree is looking for an experienced Service Centre Manager based at our Gezina Branch. This position is an ideal opportunity for someone eager to make use of their leadership and business acumen, and operations management experience to drive the achievement of branch performance targets and advance Auto Pedigree's business interests in the area.

The purpose of this position is to formulate tactical strategy and associated delivery plans through the achievement of the business' objectives.

• Improve the quality of customer service and retention by enhanced facilities, improved technical skills and current marketing methods
• Ensure high standards of quality workmanship
• Maintain effective control of expenses in line with budget objectives by monthly examination of management accounts
• In conjunction with the achievement of labour efficiency targets, maintain workshop productivity records to monitor the effective use of labour
• Ensure all workshop equipment is maintained as per requirements
• Monitor all training requirements to provide satisfactory levels of skill, job satisfaction and cost-effective development of key personnel
• Establish adequate safety and security procedures to protect property and company personnel
• Ensure adequate maintenance of tools, equipment and other materials
• Maintain good liaison with all other departmental managers
• Resolving of customer complaints, as and when required
• Plan, initiate, promote sales campaigns and be able to cold call customer
• Ensure the most effective use of resources.

Minimum Experience

• 5 - 8 years' experience in the automotive workshop environment, of which at least 2 - 3 year's workshop or parts managerial experience.

Minimum Qualification

• Grade 12
• Qualified motor vehicle technician (Red seal)

Minimum Requirements

• Code 8 driver's license
• Thorough understanding of Dealership Aftersales functions.
• MS Office with intermediate level Excel skills as minimum.
• Relevant experience using Evolve

Competencies:

• Good communication skills
• Interpersonal skills, articulate and well-spoken with internal and external customers on all levels, able to create and maintain stakeholder relationships.
• Numerical Reasoning
• Sound Judgement
• Query Resolution skills
• Conflict Management
• Must be able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment to meeting deadlines and goals.
• Highly disciplined; driven to strictly adhere to all policies, procedures and deadlines without fail.
• Problem-solving
• Highly disciplined; driven to strictly adhere to all policies, procedures and deadlines without fail.
• Problem-solving
• Time management, including the ability to respond to/resolve queries and issues in the minimum amount of time.
• Excellent sales and marketing skills.
• Customer and sales management.
• Negotiation skills
• Ability to provide counselling, coaching, mentorship and support to ensure harmonious work environment.
• Must have good admin skills
• Networking

Personal Attributes:

• Committed
• Professional
• Resilient
• Honesty and integrity in all business dealings.
• Well groomed
• Energetic