Director, Change Management - Business Operations

Cape Town, Western Cape NTT America, Inc.

Posted 5 days ago

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Job Description

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Director, Change Management is a leadership role, responsible for playing a pivotal role in leading and driving strategic organizational change initiatives.
This leadership role provides strategic direction and support across business operations functions fostering a collaborative and innovative team culture focused on operational excellence.
**Key Responsibilities:**
+ Provides leadership and guidance to individuals involved in organizational change initiatives.
+ Leads strategic transformational change management initiatives.
+ Develops a clear vision for organizational change and aligns it with business goals.
+ Ensures effective change management is in place for the full lifecycle of transformation and standardization initiatives, from concept through Business-As-Usual (BAU) deployment.
+ Collaborates with executive leadership and other senior level stakeholders to gain buy-in and support for change efforts.
+ Provides strategic guidance to senior leadership on change management methodology and approach.
+ Ensures the development of enterprise-wide change management methodologies and toolkits.Identifies potential risks and develops mitigation strategies.
+ Analyzes, plans, implements and evaluates change strategies, facilitating a collaborative approach to change across the organization and building ownership and capability in change leadership.
+ Acts as a coach for senior leaders/managers in helping them fulfil the role of "change sponsor".
+ Conducts assessments of the current state, analyzes stakeholders, identifies risks, and establishes goals and milestones for changes.
+ Plays a key role in ensuring change initiatives meets objectives on time and on budget by increasing employee adoption and usage.
**To thrive in this role, you need to have:**
+ Significant proficiency in methodologies, change management principles, and project lifecycle phases.
+ Significant understanding of change management challenges, opportunities, methodologies and frameworks.
+ Significant understanding of local and international change management methodologies.
+ Ability to influence senior leaders/managers and gain buy-in at executive level.
+ Excellent analytical and strategic planning capabilities.
+ Significant vast expertise in delivering creative and innovative solutions to business challenges.
+ Excellent interpersonal and presentation skills.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent in Business, Management, Communications, or Human Resources or related field.
+ Certifications such as PMP, PROSCI, ADKAR, ITIL, LEED, OCM, or CCMP (desirable).
**Required experience:**
+ Significant experience working on large scale change management projects and programs, ideally in a related working environment.
+ Deep Experience gained in a similar leadership role.
+ Significant experience leading and managing a change management team, delivering high quality results.
+ Strong business acumen and ability to communicate with various functional leaders using relevant industry knowledge and terminology.
+ Significant experience leading programs that include technology change and adoption.
+ Significant experience managing multiple change programs across different regions / geographies with differing needs and stakeholders.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
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Director, change management - business operations

Cape Town, Western Cape NTT

Posted today

Job Viewed

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Job Description

permanent
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Director, Change Management is a leadership role, responsible for playing a pivotal role in leading and driving strategic organizational change initiatives. This leadership role provides strategic direction and support across business operations functions fostering a collaborative and innovative team culture focused on operational excellence. Key Responsibilities Provides leadership and guidance to individuals involved in organizational change initiatives. Leads strategic transformational change management initiatives. Develops a clear vision for organizational change and aligns it with business goals. Ensures effective change management is in place for the full lifecycle of transformation and standardization initiatives, from concept through Business-As-Usual (BAU) deployment. Collaborates with executive leadership and other senior level stakeholders to gain buy-in and support for change efforts. Provides strategic guidance to senior leadership on change management methodology and approach. Ensures the development of enterprise-wide change management methodologies and toolkits. Identifies potential risks and develops mitigation strategies. Analyzes, plans, implements and evaluates change strategies, facilitating a collaborative approach to change across the organization and building ownership and capability in change leadership. Acts as a coach for senior leaders/managers in helping them fulfil the role of “change sponsor”. Conducts assessments of the current state, analyzes stakeholders, identifies risks, and establishes goals and milestones for changes. Plays a key role in ensuring change initiatives meets objectives on time and on budget by increasing employee adoption and usage. To thrive in this role, you need to have Significant proficiency in methodologies, change management principles, and project lifecycle phases. Significant understanding of change management challenges, opportunities, methodologies and frameworks. Significant understanding of local and international change management methodologies. Ability to influence senior leaders/managers and gain buy-in at executive level. Excellent analytical and strategic planning capabilities. Significant vast expertise in delivering creative and innovative solutions to business challenges. Excellent interpersonal and presentation skills. Academic Qualifications and Certifications Bachelor's degree or equivalent in Business, Management, Communications, or Human Resources or related field. Certifications such as PMP, PROSCI, ADKAR, ITIL, LEED, OCM, or CCMP (desirable). Required experience Significant experience working on large scale change management projects and programs, ideally in a related working environment. Deep E xperience gained in a similar leadership role. Significant ex perience leading and managing a change management team, delivering high quality results. Strong business acumen and ability to communicate with various functional leaders using relevant industry knowledge and terminology. Significant experience leading programs that include technology change and adoption. Significant experience managing multiple change programs across different regions / geographies with differing needs and stakeholders. Workplace type Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for
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Operations Lead / Retail Media and Campaign Management

Cape Town, Western Cape Ad Talent Africa

Posted today

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permanent

Operations Lead / Retail Media and Campaign Management  - Cape Town / Hybrid

Who We Are:
We are a leading retail media and campaign management organisation delivering innovative, measurable and high-impact marketing solutions for retail clients. Our focus is on operational excellence, strategic campaign execution and fostering high-performing teams.

Who We Are Looking For:
A seasoned operations leader with extensive experience in retail media campaign management and a proven track record of leading high-performing teams. The ideal candidate thrives in fast-paced, evolving environments, ensures operational excellence, drives process improvement and acts as a trusted advisor to clients and internal leadership.

What You Will Do:

Campaign Management

    • Lead end-to-end operational execution of retail media campaigns, ensuring bookings, creative development, execution and compliance reporting meet client and internal standards
    • Manage third - party vendors and media partners across digital and print channels, ensuring adherence to SLAs and delivery timelines

    • Troubleshoot campaign delivery and compliance issues, ensuring timely resolution

    • Act as the ultimate gatekeeper for campaigns, ensuring artwork and bookings meet guidelines and templates, reducing approval delays and maintaining critical paths

    • Propose, document, govern and continuously improve campaign implementation processes



Stakeholder Management ans Collaboration

    • Collaborate with media proposition, insights and platform teams to integrate new media and optimise campaign management and reporting processes

    • Provide senior level visibility to Client Partners and the leadership team on team delivery and progress against campaign management improvements

    • Build and maintain strong relationships with clients at mid to senior levels, acting as a trusted advisor and offering proactive recommendations

    • Deliver excellent client service, with particular focus on marketing and retail media departments, driving satisfaction, growth, and repeat business

    • Oversee issue resolution related to campaign management, anticipating client concerns and coordinating internal teams to deliver effective solutions

Team Leadership

    • Manage, coach and inspire a team of Campaign Executives, Managers and support staff, fostering accountability and high performance

    • Promote a process-driven culture across account and sales teams to optimise campaign operations

    • Act as an inspirational leader to direct reports and the wider organisation, cultivating a collaborative, innovative and high-performance culture

    • Encourage continuous learning, innovation and improvement within the team


What You Will Need:

    • Bachelor’s degree in Marketing, Media, Advertising, Business Management, Communications, or a related field; advanced qualifications are a plus

    • 10–15 years’ experience in retail media campaign management and execution, either client-side or agency-side, with a minimum of 5 years in leadership roles

    • Proven experience managing cross-functional teams, including remote or multi-location teams

    • Strong expertise in digital and print campaign management and vendor/third-party relationships

    • Familiarity with retail media platforms, media planning, creative development, artwork specifications and approval cycles

    • Excellent stakeholder management and project management skills

    • Strong analytical capabilities, with experience in campaign metrics, performance reporting and compliance data

    • Exceptional communication, strategic thinking and decision-making skills

    • Comfortable working in fast-paced, evolving environments while leading change initiatives



Key Competencies:

    • Strategic qnd Critical Thinking

    • Commercial Acumen

    • Operational Leadership and Execution Excellence

    • Communication and Relationship Management

    • Emotional Maturity and Resilience

    • Team Leadership and Development

    • Process Innovation and Continuous Improvement

    • AI and Data Fluency

    • Organising ans Coordinating

    • Competitive Edge and Initiative

REQUIREMENTS

    • Analysis
    • Campaign Management
    • Client Portfolio Management
    • Media Implementation
    • Media Planning / Buying
    • Mediating Problems
    • Operations Management
    • Retail
    • Stakeholder Management
    • Traffic Management

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Facilitator in Business Admin or Generic Management

Bellville, Western Cape R200000 - R250000 Y Vital College

Posted today

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Company Description

Vital College and Enpower Training Services, proudly part of the Excellerate Group of Companies, operate fully accredited training centers in Durban, Cape Town, and Johannesburg. Established in 2015, Vital College has earned a strong reputation for delivering a comprehensive range of educational and training solutions. Our programs include in-demand occupational qualifications, further education SETA-accredited courses, skills programs, and short courses designed to meet industry needs.

We also provide corporate training and mandatory compliance training aligned with South African regulatory standards. To accommodate diverse learning needs, we offer flexible delivery options including contact (on-site), blended, and fully online modes of study. Over the years, we have empowered thousands of learners and clients with meaningful, career-enhancing learning experiences - earning national recognition as a preferred training provider.

With a clear focus on real-world application, we are committed to bridging the gap between education and employment - delivering on our promise of "Campus to Career."
We are proud to hold accreditations with various reputable organizations such as
QCTO, Services SETA, SASSETA, HWSETA,
SAPS, PFTC and SAQCC.

We're Hiring

Vital College is looking for an experienced Facilitator (Independent Contractor) to join our team in Bellville, Cape Town

If you're passionate about education and have a strong background in Business Administration Services (NQF 4) or Generic Management (NQF 4), this opportunity could be perfect for you.

Key Responsibilities:


•Plan, coordinate, and facilitate engaging training sessions



Prepare, conduct, and mark assessments



Deliver impactful learning experiences - both theoretical and practical

Requirements:



Relevant Business or Management qualification (NQF 6)



Minimum of 5 years' experience in facilitation, assessing, and moderating



Registered Assessor and Moderator with Services SETA



Knowledge of SAQA, SETA, and QCTO frameworks is an advantage

If you meet the criteria and are ready to make a difference in learners' lives, we'd love to hear from you

Apply now:

Hiring #Facilitator #EducationJobs #TrainingAndDevelopment #CapeTownJobs #VitalCollege #LearningAndDevelopment
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Executive Assistant (Detail Oriented / Time Management / Agile / Innovative / High Business Acumen)

7708 Claremont, Western Cape United Exports

Posted 510 days ago

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Permanent

We are recruiting a dedicated, energetic, well-rounded Executive Assistant for our CEO. The primary purpose of this role is to provide effective, proactive, and professional administrative and secretarial support to our CEO and the assigned Executive members. This person will be the point of contact for all internal and external stakeholders. This role will contribute to the efficiency of the business by managing the flow of information in a timely and accurate manner.

Key Performance Outputs Screen all incoming telephone calls as well as general emails. Organise and coordinate calendars / activities of the CEO and other senior managers as agreed and keep calendars of assigned executive members up to date. Prepare and distribute agendas for meetings as well as any other content as and when required; including the coordinating of charts, graphs, and other meeting presentation preparation. Take minutes during Executive and Senior Management meetings or when requested and distribute them afterward to all relevant parties. Organise and maintain accessible records of emails and other communication about individual transactions, drafts, and finalised agreements and supporting documentation through developing and utilising filing and retrieval systems of documents. Dictaphone typing, editing, formatting, and proofreading of documents and commercial transaction agreements. Reliable and consistent archiving of drafts and information management.Organise and arrange lunch and/or dinner appointments with external stakeholders. Responsible for all preparations and ordering of catering requirements for board and senior manager meetings, when requested. Do monthly credit card recons in collaboration with the Finance team. Collect all necessary purchase slips and compare them to respective credit card statements. Run personal errands for assigned executive members as and when needed. Facilitate the meeting of deadlines by keeping multiple agendas and providing timely reminders.Building management relationships and communications to be filtered down to staff as and when Office maintenance work and communicating with service providers and invoicing and payments.In essence, the core responsibility of this position revolves around providing support to our CEO within the scope of his role. Furthermore, we anticipate the Executive Assistant to assume a proactive stance in various business projects, company secretarial duties, managing legal documentation pertaining to Jon, aiding in presentations, and spearheading email correspondence.RequirementsSenior certificate/grade 12 / matric.Suitable tertiary qualification in Business Administration and/or Office AdministrationMinimum 8 years of executive EA work experience in a fast-paced environment.Excellent computer literacy: MS Office (Excel, Word, PowerPoint)Excellent Email etiquette.Customer-centric mindset.Excellent telephone etiquette.Dictaphone typing speed of at least 65 wpm with a high rate of accuracy.
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