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Join to apply for the Vice President - Healthcare Operations Management (Clinical Data Abstraction) role at EQPLUS TECHNOLOGIES PTY LTD

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Western Cape, Cape Town

Hourly Basic Salary (Market related)

An established and innovative global services company is seeking a senior leader to drive excellence in healthcare operations within a fast-paced, data-driven environment. The role focuses on ensuring seamless service delivery, optimising operational efficiency, and managing high-performing teams to deliver exceptional results in clinical data abstraction and healthcare process management. The successful candidate will be responsible for strategic process improvement, customer satisfaction, and people management across large-scale operations.

Key Responsibilities

• Lead operational transitions with minimal impact on service delivery and ensure process stabilisation
• Drive operational efficiency, cost optimisation, and performance improvements across teams
• Partner with cross-functional teams to identify transformation opportunities and deliver measurable value
• Ensure SLA adherence and maintain high levels of client satisfaction
• Build and mentor high-performing teams, focusing on employee engagement, development, and retention
• Support leadership in business development initiatives and process improvement strategies
• Monitor financial performance, including revenue, gross margin, and operational KPIs
  
  

• Graduate qualification required; postgraduate qualifications advantageous
• Minimum 10 years of experience in healthcare operations management within a BPO or similar environment, preferably at a senior leadership level
• Proven experience managing large contact centers and client relationships
• Strong analytical, decision-making, and prioritisation skills
• Excellent communication and interpersonal skills
• Demonstrated ability to manage and develop high-performing teams
  
  

• Seniority level Executive

• Employment type Full-time

• Job function Health Care Provider
• Industries IT Services and IT Consulting

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• Lead operational transitions with minimal impact on service delivery and ensure process stabilisation
• Drive operational efficiency, cost optimisation, and performance improvements across teams
• Partner with cross-functional teams to identify transformation opportunities and deliver measurable value
• Ensure SLA adherence and maintain high levels of client satisfaction
• Build and mentor high-performing teams, focusing on employee engagement, development, and retention
• Support leadership in business development initiatives and process improvement strategies
• Monitor financial performance, including revenue, gross margin, and operational KPIs

• Graduate qualification required; postgraduate qualifications advantageous
• Minimum 10 years of experience in healthcare operations management within a BPO or similar environment, preferably at a senior leadership level
• Proven experience managing large contact centers and client relationships
• Strong analytical, decision-making, and prioritisation skills
• Excellent communication and interpersonal skills
• Demonstrated ability to manage and develop high-performing teams

Our client is a major league Asset Management business that has achieved enormous growth in recent years. To this extent they have built up a robust Operations team – they now have an opening for an Operations Analyst to come in an add value to the core functioning of the engine-room of the business.

The Operations team works closely with the Portfolio Managers, Distribution Team, Risk Team, the Trading Desk and external service providers on a day-to-day basis in order to achieve the highest level of impact to the business from utilising our combined knowledge base and skill as a team.

The role requires a deep understanding of financial markets and instruments, contribute and promote robust operating procedures to create an efficient, responsive and process driven Operations team. The Operations Analyst will report to the Head of Investment Operations who reports into the Chief Operating Officer.
Main duties and responsibilities:
Process:
o Contribute to and promote robust operating procedures across the investment management business to create an efficient, responsive and process driven Operations team.
o Improve business understanding of operations processes and procedures.
o Establish and promote enhanced business processes that ensure efficient and effective stakeholder delivery within set expectations and agreed performance standards in the area of accountability and the overall optimisation of the value chain for the business, including:
Performance of reconciliations.
Exception handling. Investigation of significant variances and effective resolution of reconciliation breaks and ad hoc challenges.
Monitoring of the operations mailbox and timeous execution of stakeholder requests.
Take responsibility for daily operational activities.
Liaise with stakeholders, run daily operational activities, receive and execute requests timeously.
Ensure timeous and correct recording of transactions.
Liaise with stakeholders to keep them fully appraised of the progress of queries.
o Reconciliation of trade and fund dealing activity, corporate action and Proxy voting management, cash management and spot FX instruction, reconciliation of cash, positions and performance.
People:
o Share and transfer product, process and systems knowledge to colleagues.
o Collaborate and work with internal teams to deliver required service levels.
o Ensure achievement of own performance objectives.
o Share information with other team members regarding successes, issues, trends and ideas.
o Participate in own professional development and career path.
Ideal qualifications:
B Com (Hons) preferred or appropriate finance qualification.
Ideal experience:
5 years of experience in related role within an Asset Management business
Experience with reconciliations and cash management.
Relevant computer skills and system experience.
Experience in a programming language would be advantageous, but not required.
Knowledge of working with custodians would be advantageous.
Relevant market knowledge.
Competencies & Skills:
Strong analytical skills and attention to detail.
Ability to problem solve.
Ability to work independently (self-starter) and collaboratively in the team in a fast-paced environment.
Proactive: Takes initiative to anticipate and address issues before they arise.
Detail-Oriented: Ensures accuracy and thoroughness in all tasks.
Output-Focused: Demonstrates a strong commitment to understanding and meeting the needs of stakeholders (internal or external)
Collaborative: Works effectively and managing the relationship with both internal teams and external stakeholders and service providers, fostering strong relationships.
Exceptional verbal and written communication skills, with the ability to engage confidently with teams and stakeholders.
Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word).

To apply for this role please send your CV and supporting documentation to

Our client, a leading Asset Management Firm, is looking for a qualified Data Operations Analyst. As a Data Operations Analyst, you will:

1. Maintain relationships with Portfolio Managers, Dealers and Performance & Risk, Client Operations and Reporting teams. Understand their queries and the impact a data issue has on their function/process, manage their expectations, and consider changes to avoid a recurrence.
2. Have a key relationship with Investment Operations and assist in data queries which arise in that team.
3. Maintain relationship with Data team as well as assist in the oversight of that team.
4. Maintain relationship with other data providers (Benchmark Data Provider) and assist in oversight of that team, ensuring quality of benchmark data.
5. Create securities required for trading.
6. Maintain security static data.
7. Perform daily system and data reconciliations.
8. Review NAV reconciliations, investigate breaks and communicate to impacted business users of the data.
9. Assist with the implementation of new products and new instruments from a data operations perspective.
10. Continually review and update processes and procedures to reduce risk and improve efficiency.

Qualifications:

• BCom / BBus Sci or other similar degrees.

Experience:

• At least 3-5 years relevant industry and operational experience.
• Experience of liaising with individuals at all levels and across business.
• Bloomberg experience.
• Basic SQL experience.
• Strong excel knowledge.

Attributes:

• The ability to build and maintain meaningful relationships.
• The ability to ‘approach and own’ and continuously look for opportunities to develop.
• Ability to analyse, interpret and assimilate information.

Operations Analyst (Financial Services/Fund Management)

Cape Town

Market-Related Salary Package

Are you detail-oriented, analytical, and passionate about financial markets? We are looking for an Operations Analyst to join a dynamic Investment Operations team! Reporting to the Head of Investment Operations, you’ll play a vital part in ensuring seamless fund administration processes, from reconciliations, cash management, and settlements to exception handling and stakeholder engagement. You’ll collaborate with Portfolio Managers, Trading Desks, Risk, and Distribution Teams while building strong relationships with external Service Providers.

This is an exciting opportunity for someone with solid Investment Operations experience who is eager to contribute to a high-performing, process-driven environment!

Key Performance Areas

This role offers the opportunity to work closely with Portfolio Managers, Risk, Distribution, Trading desks, and external Service Providers to ensure operational excellence and process-driven efficiency. The ideal candidate will have a deep understanding of financial markets and instruments, with the ability to contribute to and promote robust operating procedures that support accuracy, responsiveness, and stakeholder delivery.

Key Performance Areas

Process:

• Contribute to and promote robust operating procedures across the investment management business to create an efficient, responsive, and process-driven operations team.

• Enhance business understanding of operational processes and procedures.

• Establish and promote streamlined processes that ensure efficient and effective stakeholder delivery, within agreed performance standards and timelines.

• Responsibilities include:

  • Performance of reconciliations.

  • Exception handling, including investigation of significant variances and resolution of reconciliation breaks.

  • Monitoring of the operations mailbox and execution of stakeholder requests is promptly handled.

  • Taking responsibility for daily operational activities, including accurate and timely transaction recording.

  • Liaising with stakeholders to provide updates on the progress of queries.

  • Managing trade and fund dealing activity reconciliations, corporate actions, proxy voting, cash management, spot FX instructions, and reconciliations of cash, positions, and performance.

People:

• Share and transfer product, process, and systems knowledge to colleagues.

• Collaborate with internal teams to ensure delivery of required service levels.

• Achieve individual performance objectives.

• Share information with team members regarding successes, issues, trends, and new ideas.

• Actively participate in personal professional development and career progression.

Qualifications and Experience

• Education: BCom (Honours preferred) or equivalent Finance qualification.

• Experience: Up to 5 years in the Financial Services industry, ideally in Fund/Investment operations.

• Core Skills: Strong background in reconciliations and cash management

• Systems:  Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

• Advantageous: Exposure to custodians and programming languages.

• Competencies:

  • Strong analytical and problem-solving ability.

  • High attention to detail and accuracy.

  • Proactive, self-starter who can also work collaboratively in a fast-paced environment.

  • Strong stakeholder management and communication skills.