65 Management Careers jobs in South Africa

Vice President- Healthcare Operations Management- BPO

Cape Town, Western Cape ABC Worldwide

Posted 10 days ago

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Job Description

Responsibilities

Role Responsibilities


Accountabilities Major Activities Key Performance Indicators
Ensure seamless transition and flawless service delivery

? Focus on transition with ‘Zero’ impact on service delivery
? Focus on efficiencies - leaner, greener and faster
? Focus on Process stabilization & sustained delivery
? Reducing operation costs
? Make TBP more effective
? Build effective process management system

? FTE headcount
? Revenue from the BU Vs. Target
? Gross Margin for the BU
? MEI (Manpower Efficiency Index)


Ensure client satisfaction on all SLA’s and given parameters

? Deliver on client benefits through innovation and improvements
? Create plan to deliver efficiency
? Strengthen operational team as well as support functions to minimize leakages
? Partner with transformation team for value delivery
? Identify transformation opportunities where available

? Customer Satisfaction Survey results Vs. Desired
? Performance Index
? Improvement through Innovation


People management

? Engagement plan for each stage of employees
? Focus on employee training and development with regard to building domain expertise
? HIPO engagement initiatives to be reviewed regularly
? Cross training and skill enhancement for managing high influx of volume
? Support to Line HR and utilize their expertise more from a people engagement and retention perspective
? Ensure minimal staff attrition and high levels of engagement

? Employee Attrition Rate
? Employee Engagement Surveys
Provide assistance to industry and BU leadership for development of strategies for business development and process improvements Working on Strategic Priorities such as (but not limited to):
? Look for opportunities to deliver additional savings for the clients
? Deliver operational efficiency improvements for both the call centre and Client
? Assistance in business development as and when required
? Reduction in Overheads as % of Revenues
? Participation in people development initiatives

? Process improvement
? USD value delivered to Client.


Focus on customer experience as the business is transitioned with zero impact on service delivery
Partner with HR to build strong people practices, and focus on capacity augmentation to manage volume effectively

DIMENSIONS
Financial Dimensions Managing the revenue and profitability and Value Delivery

KEY DECISIONS
Decisions you make by yourself
? Strategic improvement for process delivery
? People/management rationalization

INTERACTIONS

Internal Job Role you need to interact with Internally in the organization to enable success in your day to day work
? Business HR Team
? Corporate HR for staffing, internal movement, training, learning and development
? Finance Team
? Facilities Team

External Interactions Job Role you need to interact with outside the organization to enable success in your day to day work

? Clients

Qualifications

Minimum 10 years of experience within the BPO industry in senior VP Position

SKILLS AND KNOWLEDGE

Skill Requirement
Educational Qualifications
Graduate in any field
Post graduate is preferable
Functional Skills
Experience of managing Healthcare Operation
Client relationship management
Managing large contact center
Behavioral Skills

Decisions making
Prioritization
Analytical skills
People management
Excellent communication skills

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Assistant Professor, Teaching Stream - Operations Management & Statistics

George, Western Cape University of Toronto

Posted 18 days ago

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Assistant Professor, Teaching Stream - Operations Management & Statistics

Date Posted: 08/08/2025
Closing Date: 01/12/2026, 11:59PM ET
Req ID: 44237
Job Category: Faculty - Teaching Stream (continuing)
Faculty/Division: Joseph L. Rotman School of Management
Department: Joseph L. Rotman School of Management
Campus: St. George (Downtown Toronto)

Description:

The Rotman School of Management at the University of Toronto invites applications for a full-time teaching-stream appointment in the Operations Management & Statistics Area. The appointment will be at the rank of Assistant Professor, Teaching Stream, with an anticipated start date of July 1, 2026.

Applicants must have earned a PhD in Operations Management or a PhD in a field related to Operations Management, such as Information Systems. We seek candidates whose teaching interests complement and enhance our existing strengths . Applicants must have a demonstrated record of excellence in teaching, including a strong demonstrated ability to integrate both theory and practice, evidence of effective communication and presentation skills; a demonstrated mastery of their subject area; a demonstrated commitment to excellence in pedagogical inquiry and teaching innovation; and an interest in teaching-related scholarly activities in operations management. Candidates must have teaching experience in a degree-granting management program, including lecture preparation and delivery, and curriculum development. Applicants must have the ability to teach undergraduate and graduate management courses in operations management, statistics, spreadsheet modelling, and business analytics.

Evidence of excellence in teaching and a commitment to excellent pedagogical inquiry can be demonstrated through teaching accomplishments, awards and accolades, presentations at significant conferences, the teaching dossier submitted as part of the application, as well as strong letters of reference, and for short-listed candidates, a strong performance during the on-campus presentation. The teaching dossier includes a teaching statement, sample course materials, and teaching evaluations.

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members ( Statement on Equity, Diversity & Excellence) .Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply. Applicants are invited to include in their cover letter any experiences or planned future contributions to equity, diversity, and inclusion in the areas of teaching and/or service.

Salary will be commensurate with qualifications and experience.

About the Organization

U of T is Canada's largest university and has an international research reputation. The Rotman School of Management has a strong faculty that is supportive of serious scholarship and is committed to the professional development of its faculty. The Rotman School operates a wide range of degree programs, including an undergraduate Commerce program, a full-time, part-time, Executive, and Global Executive MBA program, a Global Executive MBA for Healthcare and the Life Sciences, a Master of Finance, a Master of Financial Risk Management, a Master of Management Analytics, a Graduate Diploma in Professional Accounting, and a Ph.D. program.

Rotman is situated in the heart of Canada’s corporate and financial center, and the world’s most diverse city. Rotman’s core values reflect this diversity. For more information about the Rotman School and its core values, please visit:

All qualified candidates are invited to apply online by clicking the link below. Applicants must submit a cover letter, a current curriculum vitae, and a complete teaching dossier which includes a teaching statement, sample syllabi and course materials, and teaching evaluations or evidence of superior performance in other teaching-related activities. The cover letter can include a description of any experiences or planned future contributions to equity, diversity, and inclusion in the areas of teaching and/or service.

Applicants must provide the name and contact information of three references. The University of Toronto’s recruiting tool will automatically solicit and collect letters of reference from each referee within 48 hours after an application is submitted. Applicants remain responsible for ensuring that referees submit recent letters (on letterhead, dated and signed) by the closing date. At least one reference letter must primarily address the candidate’s teaching. More details on the automatic reference letter collection, including timelines, are available in the candidate FAQ .

Submission guidelines can be found at . Your CV and cover letter should be uploaded into the dedicated fields. Please combine additional application materials into one or two files in PDF/MS Word format. If you have any questions about this position, please contact Ming Hu at .

All application materials, including recent reference letters, must be received by January 12, 2026.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement
The University of Toronto embraces Diversity and is building aculture of belonging that increases our capacity to effectivelyaddress and serve the interests of our global community. Westrongly encourage applications from Indigenous Peoples,Black and racialized persons, women, persons withdisabilities, and people of diverse sexual and gender identities.We value applicants who have demonstrated a commitment toequity, diversity and inclusion and recognize that diverseperspectives, experiences, and expertise are essential tostrengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.


If you require any accommodations at any point during the application and hiring process, please contact .

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Assistant professor, teaching stream - operations management & statistics

George, Western Cape University Of Toronto

Posted today

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Job Description

permanent
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Assistant Professor, Teaching Stream - Operations Management & Statistics Date Posted: 08/08/2025Closing Date: 01/12/2026, 11:59 PM ETReq ID: 44237Job Category: Faculty - Teaching Stream (continuing)Faculty/Division: Joseph L. Rotman School of ManagementDepartment: Joseph L. Rotman School of ManagementCampus: St. George (Downtown Toronto) Description: The Rotman School of Management at the University of Toronto invites applications for a full-time teaching-stream appointment in the Operations Management & Statistics Area. The appointment will be at the rank of Assistant Professor, Teaching Stream, with an anticipated start date of July 1, 2026. Applicants must have earned a Ph D in Operations Management or a Ph D in a field related to Operations Management, such as Information Systems. We seek candidates whose teaching interests complement and enhance our existing strengths. Applicants must have a demonstrated record of excellence in teaching, including a strong demonstrated ability to integrate both theory and practice, evidence of effective communication and presentation skills; a demonstrated mastery of their subject area; a demonstrated commitment to excellence in pedagogical inquiry and teaching innovation; and an interest in teaching-related scholarly activities in operations management. Candidates must have teaching experience in a degree-granting management program, including lecture preparation and delivery, and curriculum development. Applicants must have the ability to teach undergraduate and graduate management courses in operations management, statistics, spreadsheet modelling, and business analytics. Evidence of excellence in teaching and a commitment to excellent pedagogical inquiry can be demonstrated through teaching accomplishments, awards and accolades, presentations at significant conferences, the teaching dossier submitted as part of the application, as well as strong letters of reference, and for short-listed candidates, a strong performance during the on-campus presentation. The teaching dossier includes a teaching statement, sample course materials, and teaching evaluations. This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members ( Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply. Applicants are invited to include in their cover letter any experiences or planned future contributions to equity, diversity, and inclusion in the areas of teaching and/or service. Salary will be commensurate with qualifications and experience. About the Organization U of T is Canada's largest university and has an international research reputation. The Rotman School of Management has a strong faculty that is supportive of serious scholarship and is committed to the professional development of its faculty. The Rotman School operates a wide range of degree programs, including an undergraduate Commerce program, a full-time, part-time, Executive, and Global Executive MBA program, a Global Executive MBA for Healthcare and the Life Sciences, a Master of Finance, a Master of Financial Risk Management, a Master of Management Analytics, a Graduate Diploma in Professional Accounting, and a Ph. D. program. Rotman is situated in the heart of Canada’s corporate and financial center, and the world’s most diverse city. Rotman’s core values reflect this diversity. For more information about the Rotman School and its core values, please visit: All qualified candidates are invited to apply online by clicking the link below. Applicants must submit a cover letter, a current curriculum vitae, and a complete teaching dossier which includes a teaching statement, sample syllabi and course materials, and teaching evaluations or evidence of superior performance in other teaching-related activities. The cover letter can include a description of any experiences or planned future contributions to equity, diversity, and inclusion in the areas of teaching and/or service. Applicants must provide the name and contact information of three references. The University of Toronto’s recruiting tool will automatically solicit and collect letters of reference from each referee within 48 hours after an application is submitted. Applicants remain responsible for ensuring that referees submit recent letters (on letterhead, dated and signed) by the closing date. At least one reference letter must primarily address the candidate’s teaching. More details on the automatic reference letter collection, including timelines, are available in the candidate FAQ. Submission guidelines can be found at . Your CV and cover letter should be uploaded into the dedicated fields. Please combine additional application materials into one or two files in PDF/MS Word format. If you have any questions about this position, please contact Ming Hu at . All application materials, including recent reference letters, must be received by January 12, 2026. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Diversity Statement The University of Toronto embraces Diversity and is building aculture of belonging that increases our capacity to effectivelyaddress and serve the interests of our global community. Westrongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons withdisabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment toequity, diversity and inclusion and recognize that diverseperspectives, experiences, and expertise are essential tostrengthening our academic mission. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see . Accessibility Statement The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact . #J-18808-Ljbffr
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Vice President - Healthcare Operations Management (Clinical Data Abstraction)

Cape Town, Western Cape EQPLUS TECHNOLOGIES PTY LTD

Posted 5 days ago

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Job Description

Vice President - Healthcare Operations Management (Clinical Data Abstraction)

Join to apply for the Vice President - Healthcare Operations Management (Clinical Data Abstraction) role at EQPLUS TECHNOLOGIES PTY LTD

Vice President - Healthcare Operations Management (Clinical Data Abstraction)

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Join to apply for the Vice President - Healthcare Operations Management (Clinical Data Abstraction) role at EQPLUS TECHNOLOGIES PTY LTD

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Western Cape, Cape Town

Hourly Basic Salary (Market related)

An established and innovative global services company is seeking a senior leader to drive excellence in healthcare operations within a fast-paced, data-driven environment. The role focuses on ensuring seamless service delivery, optimising operational efficiency, and managing high-performing teams to deliver exceptional results in clinical data abstraction and healthcare process management. The successful candidate will be responsible for strategic process improvement, customer satisfaction, and people management across large-scale operations.

Key Responsibilities

  • Lead operational transitions with minimal impact on service delivery and ensure process stabilisation
  • Drive operational efficiency, cost optimisation, and performance improvements across teams
  • Partner with cross-functional teams to identify transformation opportunities and deliver measurable value
  • Ensure SLA adherence and maintain high levels of client satisfaction
  • Build and mentor high-performing teams, focusing on employee engagement, development, and retention
  • Support leadership in business development initiatives and process improvement strategies
  • Monitor financial performance, including revenue, gross margin, and operational KPIs

Requirements

  • Graduate qualification required; postgraduate qualifications advantageous
  • Minimum 10 years of experience in healthcare operations management within a BPO or similar environment, preferably at a senior leadership level
  • Proven experience managing large contact centers and client relationships
  • Strong analytical, decision-making, and prioritisation skills
  • Excellent communication and interpersonal skills
  • Demonstrated ability to manage and develop high-performing teams

For More Information Please Contact

Mandy Gilbert

Seniority level
  • Seniority level Executive
Employment type
  • Employment type Full-time
Job function
  • Job function Health Care Provider
  • Industries IT Services and IT Consulting

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Vice President - Healthcare Operations Management (Clinical Data Abstraction)

Cape Town, Western Cape EQ Plus

Posted 7 days ago

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Job Description

Key Responsibilities:
  • Lead operational transitions with minimal impact on service delivery and ensure process stabilisation
  • Drive operational efficiency, cost optimisation, and performance improvements across teams
  • Partner with cross-functional teams to identify transformation opportunities and deliver measurable value
  • Ensure SLA adherence and maintain high levels of client satisfaction
  • Build and mentor high-performing teams, focusing on employee engagement, development, and retention
  • Support leadership in business development initiatives and process improvement strategies
  • Monitor financial performance, including revenue, gross margin, and operational KPIs


Requirements:

  • Graduate qualification required; postgraduate qualifications advantageous
  • Minimum 10 years of experience in healthcare operations management within a BPO or similar environment, preferably at a senior leadership level
  • Proven experience managing large contact centers and client relationships
  • Strong analytical, decision-making, and prioritisation skills
  • Excellent communication and interpersonal skills
  • Demonstrated ability to manage and develop high-performing teams
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Operations Analyst – Asset Management

Cape Town, Western Cape Aquarius Specialist Recruitment

Posted today

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Job Description

Our client is a major league Asset Management business that has achieved enormous growth in recent years. To this extent they have built up a robust Operations team – they now have an opening for an Operations Analyst to come in an add value to the core functioning of the engine-room of the business.

The Operations team works closely with the Portfolio Managers, Distribution Team, Risk Team, the Trading Desk and external service providers on a day-to-day basis in order to achieve the highest level of impact to the business from utilising our combined knowledge base and skill as a team.

The role requires a deep understanding of financial markets and instruments, contribute and promote robust operating procedures to create an efficient, responsive and process driven Operations team. The Operations Analyst will report to the Head of Investment Operations who reports into the Chief Operating Officer.
Main duties and responsibilities:
Process:
o Contribute to and promote robust operating procedures across the investment management business to create an efficient, responsive and process driven Operations team.
o Improve business understanding of operations processes and procedures.
o Establish and promote enhanced business processes that ensure efficient and effective stakeholder delivery within set expectations and agreed performance standards in the area of accountability and the overall optimisation of the value chain for the business, including:
Performance of reconciliations.
Exception handling. Investigation of significant variances and effective resolution of reconciliation breaks and ad hoc challenges.
Monitoring of the operations mailbox and timeous execution of stakeholder requests.
Take responsibility for daily operational activities.
Liaise with stakeholders, run daily operational activities, receive and execute requests timeously.
Ensure timeous and correct recording of transactions.
Liaise with stakeholders to keep them fully appraised of the progress of queries.
o Reconciliation of trade and fund dealing activity, corporate action and Proxy voting management, cash management and spot FX instruction, reconciliation of cash, positions and performance.
People:
o Share and transfer product, process and systems knowledge to colleagues.
o Collaborate and work with internal teams to deliver required service levels.
o Ensure achievement of own performance objectives.
o Share information with other team members regarding successes, issues, trends and ideas.
o Participate in own professional development and career path.
Ideal qualifications:
B Com (Hons) preferred or appropriate finance qualification.
Ideal experience:
5 years of experience in related role within an Asset Management business
Experience with reconciliations and cash management.
Relevant computer skills and system experience.
Experience in a programming language would be advantageous, but not required.
Knowledge of working with custodians would be advantageous.
Relevant market knowledge.
Competencies & Skills:
Strong analytical skills and attention to detail.
Ability to problem solve.
Ability to work independently (self-starter) and collaboratively in the team in a fast-paced environment.
Proactive: Takes initiative to anticipate and address issues before they arise.
Detail-Oriented: Ensures accuracy and thoroughness in all tasks.
Output-Focused: Demonstrates a strong commitment to understanding and meeting the needs of stakeholders (internal or external)
Collaborative: Works effectively and managing the relationship with both internal teams and external stakeholders and service providers, fostering strong relationships.
Exceptional verbal and written communication skills, with the ability to engage confidently with teams and stakeholders.
Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word).

To apply for this role please send your CV and supporting documentation to

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Management Accountant (Operations)

Boardroom Appointments

Posted 9 days ago

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Job Description

About the job Management Accountant (Operations)

Job purpose:

Management Accountant required to deal with key issues and provide support and technical input to the commercial and ops teams to deliver insightful analysis, driver process improvement (operations and reporting) in line with the Company strategy and ultimately maximize business value.

Minimum requirements:

  • BCom Accounting / Hons Degree in Accounting
  • 3 to 5 years in a Management Accounting position
  • Experience in a Manufacturing or FMCG essential
  • Computer Literate (Syspro / SAP)
  • Capex management experience
  • Cost centre management / maintenance experience
  • Stock take management experience
  • Reporting
  • Budgeting and forecasting
  • Information and data management

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Management Accountant: Operations

Citrusdal, Western Cape IS Recruitment

Posted 21 days ago

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Job Description

Management Accountant: Operational

Area: Citrusdal (Hybrid position)

Salary: +- R70K CTC p.m. (negotiable and depending on experience)

Our client is a producer, packer, and exporter of quality citrus fruit located in the Citrusdal Valley. We are seeking a detail-oriented and proactive Management Accountant to join their passionate and efficient cross-functional team with high regard to leadership, empowerment and trust.

Reporting to the Financial Manager, this is a service role supporting the operational units to make informed cost-efficient decisions and provide transparency of farming operational cost. The pursuit of international best practice will contribute to financial stability of farming operations.

Key Responsibilities:

• Management of data capturing processes and data integrity of various systems

• Ensure cost allocation accuracy

• Data modelling & report writing (Jet Reports)

• Management Reporting and analysis including but not limited to:

• Financial Reporting

• Operations divisional reporting

• Project reporting

• Costing and modeling of projects

• Analyzing key performance indicators within the production operations

• Inventory management

• Support with budgeting processes

• Investigate and report on budget variances

• Audit support

Essential Requirements:

• Applicable tertiary qualification (e.g. BCom Management Accounting/CIMA), with continuous learning attitude

• Relevant and proven experience, preferably within agricultural environment

• Advanced numerical and financial capability

• Aptitude to manage large quantity of data and variables

• Attention to detail

• Analytical skills with practical flair

• Experience in Microsoft products, specifically Dynamics 365 Business Central, PowerBI and advanced excel will be in the candidate’s favor.

• Strong interpersonal, communication and leadership skills, with emphasis on EQ and influence

• Ability to meet deadlines

• Willingness and ability to work and prosper within a team environment

• Self-motivated, driven, resilient and humble 

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Bursary: Retail Business Management

The Shoprite Group of Companies

Posted 1 day ago

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Job Description

The Bursary aims at attracting and funding future Trainee Retail Managers who want to follow the exciting management career in the largest retailer in Africa. The Shoprite bursary is a steppingstone into our company and guarantees you a career with the group upon the successful completion of your course.

As a Graduate, you will be joining the largest distributor of grocery products in Africa.

Registered university students with a 65% aggregate or higher are encouraged to apply. This bursary will only be offered to second- and third-year Retail Business Management students.

Successful candidates will meet the following criteria:

  • Diploma in Retail Business Management - 60%+ Aggregate - 1st, 2nd, 3rd & 4th (Advanced Diploma) academic year
  • South African citizen
  • 27 years old and younger

Please contact us via email if you have any queries:

Please note, email applications will not be accepted.

Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included. We are committed to Employment Equity when recruiting internally and externally. Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

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SayPro Business Management Moderator

Johannesburg, Gauteng SayPro

Posted 22 days ago

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Job Description

Job Title: Business Management Moderator

Department: Learning and Development

Location: Johannesburg

Reports to: Training and Development Manager

Job Overview:

The Business Management Moderator at SayPro (Southern Africa Youth Project) is responsible for ensuring the quality and consistency of business management assessments across programs. This role involves moderating assessments conducted by assessors, verifying their alignment with standards, and ensuring fair and reliable evaluation of learner performance. The Business Management Moderator plays a critical role in maintaining SayPro’s high educational standards by reviewing and improving the assessment process.

Key Responsibilities:

  1. SayPro Assessment Moderation:
  • Review and verify assessments submitted by Business Management Assessors to ensure they meet SayPro’s quality standards and accreditation requirements.
  • Ensure consistency and fairness in grading across different assessors and assessments.
  • Check that the assessment tools and methods are suitable for evaluating learners’ business management knowledge and skills.
  • SayPro Quality Assurance:
    • Ensure all assessments are conducted in accordance with industry standards, educational frameworks, and regulatory requirements.
    • Review learners’ assessment results to verify that the outcomes reflect the learners’ abilities and meet program objectives.
    • Provide recommendations for improving assessment tools and methods to enhance the quality of learner evaluations.
  • SayPro Feedback and Reporting:
    • Provide detailed feedback to Business Management Assessors on their assessment practices, offering guidance on improvements where necessary.
    • Prepare moderation reports for each assessment period, outlining the findings, inconsistencies, and recommendations for improvement.
    • Communicate moderation results and insights to the Learning and Development Manager and relevant stakeholders.
  • SayPro Collaboration with Assessors:
    • Work closely with Business Management Assessors to standardize assessment practices, ensuring fairness and reliability across the board.
    • Lead moderation meetings to discuss assessment issues, review learner performance trends, and address any concerns raised by assessors or learners.
    • Provide support and mentorship to assessors to ensure they are using best practices in assessment.
  • SayPro Curriculum Alignment:
    • Ensure that assessment tools and methods align with SayPro’s business management curriculum and learning outcomes.
    • Recommend updates or changes to the curriculum based on moderation findings to ensure continuous improvement in the learning and assessment process.
    • Collaborate with curriculum developers and trainers to ensure assessments accurately reflect real-world business scenarios.
  • SayPro Compliance and Accreditation:
    • Ensure all assessments meet the requirements of accreditation bodies and regulatory frameworks.
    • Participate in external moderation and audit processes as required, ensuring SayPro’s compliance with industry standards.
    • Ensure all learner records and assessments are properly documented and stored in accordance with SayPro’s data protection policies.
  • SayPro Training and Development:
    • Assist in the development and delivery of training sessions for assessors, helping them to improve their assessment techniques.
    • Stay updated on the latest trends in business management education and assessment to ensure SayPro remains at the forefront of educational practices.
    • Attend professional development workshops and seminars related to moderation and educational quality assurance.
  • SayPro Learner Support:
    • Address any learner appeals or complaints related to assessments, ensuring that all concerns are handled fairly and in accordance with SayPro policies.
    • Provide support to learners who require clarification on their assessments and ensure their concerns are addressed transparently.

    Key Competencies:

    1. Attention to Detail: Ability to identify inconsistencies or errors in assessments and ensure fairness in learner evaluations.
    2. Communication: Strong written and verbal communication skills for providing feedback to assessors and reporting moderation findings.
    3. Problem-Solving: Ability to analyze assessment issues and recommend practical solutions to maintain high-quality standards.
    4. Organizational Skills: Capacity to manage multiple moderation tasks, meetings, and reports while adhering to deadlines.
    5. Business Knowledge: Strong understanding of core business management disciplines, including finance, marketing, operations, leadership, and strategy.
    6. Ethics and Integrity: Commitment to fairness, transparency, and maintaining the integrity of the assessment process.

    Qualifications and Experience:

    1. Education: Bachelor’s degree in Business Management, Education, or a related field. A formal moderation qualification or training is highly desirable.
    2. Experience: At least 3 years of experience in business management education, with experience in assessment moderation preferred.
    3. Certifications: An assessor or moderator qualification (e.g., ETDP or equivalent) is highly advantageous.
    4. Technology Proficiency: Familiarity with learning management systems (LMS), online assessment tools, and digital moderation platforms.

    Performance Indicators:

    1. Consistency and fairness in assessment moderation.
    2. Timeliness and accuracy of moderation reports.
    3. Improvement in the quality of assessments based on feedback provided to assessors.
    4. Compliance with accreditation and regulatory standards.
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