6 Learning Management Systems jobs in Cape Town

We are looking to recruit an LMS Administrator to work within the Learning Solutions Team which is part of the Clicks Learning & Development Department. The role will be based at the Clicks Head Office in Cape Town and will report to the Curriculum & E-Learning Manager.

Job Purpose:

To support the digital learning and development team to work more effectively and efficiently in providing high quality interactive digital learning.

Job Objectives:

• This role will involve regular coordination with system administrators, front end designers, and project staff to ensure uninterrupted use and regular updates of the web sites and learning management systems. Taking control of the day to day operational performance of the Learning Management System. Respond to user queries and support requests, perform routine maintenance and reporting tasks.
• Provide support within the digital learning and development department; administrate the Learning Management System (LMS). Provide first line support on LMS issues and escalate these as necessary, ensure that these are logged and resolved.
• Working with curriculum developers to translate instructional design to LMS parameters. Administer enrolments, assigning roles, LMS dashboard and navigations.
• Handle the creation and maintenance of internal and external user accounts, reports, and other LMS admin duties. Suggest improvements that will reduce manual tasks and escalate issues, ideas and potential solutions within the wider digital learning and development team.
• Provide first line support to employees on the use of the LMS and online products. Display excellent customer-focused communication skills.
• Prepare LMS system user reports that will enhance system utilisation and create visibility to management. Reports on business measures agreed, usage, statistics, general product analysis, pass rates, assignment scores, test results, and completion times.
• Produce student progress reports that show progress as an indication of the appropriateness of course content and the performance of students. Use data to encourage adoption learning experience.
• Administer technical support calls and emails, create user IDs/LMS user accounts and provide access to learners. Log performance issues and change requests on all online products.
• Maintain and develop relationships with employees in the organization using LMS tools that encourage and facilitate the learning experience.
• Create and monitor online surveys/feedback forms and initiate necessary actions.
• Maintain the learning management system, ensure accurate records.
• To maintain supplier information, process payments and keep records in line with Group standards.

Job Experience:

• Essential: 1-2 years’ administrative experience (preferably within Training or HR).
• Experience with customer service.
• Experience in preparing reports.
• Exposure to multi-media software (minimum 2 years).
• Experience with Moodle LMS.

Education:

Essential: 3-year tertiary qualification (Multimedia Design, graphic design, IT or data analytics degree).

Job related Knowledge:

• Basic Administration knowledge of Moodle LMS.
• Logging of queries and change requests.
• Related legislation.

Job related Skills:

• Strong attention to detail.
• Planning and Organising skills.
• Time management.
• Performing design, configuration, customization, and responsive implementation of LMS systems.
• Experience with various multimedia/learning software applications.
• Installation and configuration of Moodle systems and themes.

Job related Competencies:

• Planning & Organising.
• Delivering Results & Meeting Customer Expectations.
• Adhering to Principles and Values.
• Writing & Reporting.
• Relating & Networking.
• Following Instructions & Procedures.
• Coping with Pressures & Setbacks.
• Achieving Personal Work Goals & Objectives.

#J-18808-Ljbffr

We are looking to recruit an LMS Administrator to work within the Learning Solutions Team which is part of the Clicks Learning & Development Department. The role will be based at the Clicks Head Office in Cape Town and will report to the Curriculum & E-Learning Manager. Job Purpose: To support the digital learning and development team to work more effectively and efficiently in providing high quality interactive digital learning. Job Objectives: This role will involve regular coordination with system administrators, front end designers, and project staff to ensure uninterrupted use and regular updates of the web sites and learning management systems. Taking control of the day to day operational performance of the Learning Management System. Respond to user queries and support requests, perform routine maintenance and reporting tasks. Provide support within the digital learning and development department; administrate the Learning Management System (LMS). Provide first line support on LMS issues and escalate these as necessary, ensure that these are logged and resolved. Working with curriculum developers to translate instructional design to LMS parameters. Administer enrolments, assigning roles, LMS dashboard and navigations. Handle the creation and maintenance of internal and external user accounts, reports, and other LMS admin duties. Suggest improvements that will reduce manual tasks and escalate issues, ideas and potential solutions within the wider digital learning and development team. Provide first line support to employees on the use of the LMS and online products. Display excellent customer-focused communication skills. Prepare LMS system user reports that will enhance system utilisation and create visibility to management. Reports on business measures agreed, usage, statistics, general product analysis, pass rates, assignment scores, test results, and completion times. Produce student progress reports that show progress as an indication of the appropriateness of course content and the performance of students. Use data to encourage adoption learning experience. Administer technical support calls and emails, create user IDs/LMS user accounts and provide access to learners. Log performance issues and change requests on all online products. Maintain and develop relationships with employees in the organization using LMS tools that encourage and facilitate the learning experience. Create and monitor online surveys/feedback forms and initiate necessary actions. Maintain the learning management system, ensure accurate records. To maintain supplier information, process payments and keep records in line with Group standards. Job Experience: Essential: 1-2 years’ administrative experience (preferably within Training or HR). Experience with customer service. Experience in preparing reports. Exposure to multi-media software (minimum 2 years). Experience with Moodle LMS. Education: Essential: 3-year tertiary qualification (Multimedia Design, graphic design, IT or data analytics degree). Job related Knowledge: Basic Administration knowledge of Moodle LMS. Logging of queries and change requests. Related legislation. Job related Skills: Strong attention to detail. Planning and Organising skills. Time management. Performing design, configuration, customization, and responsive implementation of LMS systems. Experience with various multimedia/learning software applications. Installation and configuration of Moodle systems and themes. Job related Competencies: Planning & Organising. Delivering Results & Meeting Customer Expectations. Adhering to Principles and Values. Writing & Reporting. Relating & Networking. Following Instructions & Procedures. Coping with Pressures & Setbacks. Achieving Personal Work Goals & Objectives. #J-18808-Ljbffr

Customer Service Systems and Training Specialist

Join to apply for the Customer Service Systems and Training Specialist role at OneDayOnly.co.za

About the Company

Step into the wild world of OneDayOnly - South Africa's OG daily deals hub. We’re the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We’ve got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL.

We’re not fussy - if the price is right and the quality checks out, we’re selling it. That makes us the go-to for both the smart buyer and the eager seller. Toss in the urgency of our deals, and boom, success happens quicker than you can say “add to cart”. So, jump in, where FOMO meets killer deals, and let’s turn every day into a retail party!

About You

We believe the secret to great customer experience lies in the perfect blend of people, systems, and processes. As we step into the future with Zendesk Enterprise and AI-powered tools, we’re looking for someone special to lead the transformation and ensure our team is skilled, supported, and ready to scale.

You will take full ownership of our Zendesk environment, including leading the Enterprise upgrade, AI Co-Pilot rollout and optimising system usage to drive efficiency and exceptional customer service. Alongside this, you’ll head up systems training and development for the Customer Service team - onboarding, coaching, and empowering them to thrive in a tech-enabled, fast-paced support environment. From workflows to widgets, triggers to ticketing, and macros to AI tools - you’ll play a critical role in shaping the efficiency and effectiveness of our customer service systems.

Key Responsibilities

• Lead the transition to Zendesk Enterprise Suite, overseeing configuration, user permissions, and feature enablement.


• Roll out AI Co-Pilot and drive the adoption and optimisation of AI features (bots, macros, predictive analytics, etc).


• Build and maintain efficient workflows, automations, SLAs, triggers, views, macros, and dashboards.


• Collaborate with CS leadership to align Zendesk configuration with team structure and operational goals.


• Monitor performance, flag inefficiencies, and proactively recommend and implement system improvements that boost productivity and customer satisfaction.


• Keep up with the latest Zendesk updates, features, and best practices, and proactively identify opportunities to enhance workflows, improve system efficiency, and introduce relevant innovations.


• Support and manage any third-party integrations or API-based solutions that enhance Zendesk functionality.


• Design and deliver structured onboarding and continuous training across Zendesk tools, dashboards, and reporting, AI features and how to use them effectively, SOPs, internal tools, escalation protocols, and customer experience best practices.


• Maintain a robust knowledge base, training library, SOP documentation, and self-help tools.


• Conduct skills gap analyses, assessments, and refresher training to ensure ongoing proficiency.


• Drive a culture of learning and improvement, championing innovation and customer-centric thinking.


• Build and maintain dashboards - assisting the Customer Service leadership team to track and analyse training effectiveness, KPIs, trends, and generate reports to support operational decision-making.


• Provide regular insights to management on Zendesk usage, training progress, and opportunities for optimisation.


• Manage and maintain our online Help Centre through Zendesk Guide - ensuring content is accurate, relevant, and user-friendly.


• Ensure data integrity, user security, and system compliance.


• Collaborate with the IT department to resolve technical issues affecting the Customer Service team, log IT support tickets for onboarding and offboarding, and advocate for tools or upgrades that enhance team productivity.

Experience And Qualifications

• Minimum 2 years of hands-on Zendesk administration experience, ideally in a high-volume support environment.


• A strong foundation in customer service workflows, with experience in contact centres or e-commerce environments.


• Proven experience administering Zendesk, ideally in a high-volume support environment.


• Strong understanding of Zendesk’s capabilities, including Support, Guide, AI features, automations, triggers, and reporting.


• Comfortable navigating system integrations, APIs, and third-party apps within the Zendesk ecosystem.


• Working knowledge of AI in CX platforms and enthusiasm to stay ahead of the curve.


• Analytical mindset with the ability to translate operational challenges into scalable solutions.


• Excellent facilitation, communication and documentation skills.


• Proven experience delivering technical training (systems, tools).


• Strong project management and change enablement capabilities.


• Experience with other support tools and CRMs (e.g. Asana, Zapier).


• Experience with Google Workspace.


• A related qualification or certification (Zendesk Admin, Training, CX) is a plus.

What You’ll Love

• Leading a high-impact transformation in how we serve our customers.


• Playing at the intersection of tech and people.


• Collaborating with a passionate, engaged team.


• Being the go-to person for Zendesk and training excellence.


• Shaping a smart, scalable support function for the future.

Location

Cape Town, Western Cape, South Africa

#J-18808-Ljbffr

About Us

Step into the wild world of OneDayOnly - South Africa's OG daily deals hub. We’re the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We’ve got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL.

We’re not fussy - if the price is right and the quality checks out, we’re selling it. That makes us the go-to for both the smart buyer and the eager seller. Toss in the urgency of our deals, and boom, success happens quicker than you can say “add to cart”. So, jump in, where FOMO meets killer deals, and let’s turn every day into a retail party!

About You

We believe the secret to great customer experience lies in the perfect blend of people, systems, and processes. As we step into the future with Zendesk Enterprise and AI-powered tools, we’re looking for someone special to lead the transformation and ensure our team is skilled, supported, and ready to scale.

You will take full ownership of our Zendesk environment, including leading the Enterprise upgrade, AI Co-Pilot rollout and optimising system usage to drive efficiency and exceptional customer service. Alongside this, you’ll head up systems training and development for the Customer Service team - onboarding, coaching, and empowering them to thrive in a tech-enabled, fast-paced support environment. From workflows to widgets, triggers to ticketing, and macros to AI tools - you’ll play a critical role in shaping the efficiency and effectiveness of our customer service systems.

Key Responsibilities

• Lead the transition to Zendesk Enterprise Suite, overseeing configuration, user permissions, and feature enablement.
• Roll out AI Co-Pilot and drive the adoption and optimisation of AI features (bots, macros, predictive analytics, etc).
• Build and maintain efficient workflows, automations, SLAs, triggers, views, macros, and dashboards.
• Collaborate with CS leadership to align Zendesk configuration with team structure and operational goals.
• Monitor performance, flag inefficiencies, and proactively recommend and
• implement system improvements that boost productivity and customer satisfaction
• Keep up with the latest Zendesk updates, features, and best practices, and proactively identify opportunities to enhance workflows, improve system efficiency, and introduce relevant innovations.
• Support and manage any third-party integrations or API-based solutions that enhance Zendesk functionality.
• Design and deliver structured onboarding and continuous training across Zendesk tools, dashboards, and reporting, AI features and how to use them effectively, SOPs, internal tools, escalation protocols, and customer experience best practices
• Maintain a robust knowledge base, training library, SOP documentation, and self-help tools
• Conduct skills gap analyses, assessments, and refresher training to ensure ongoing proficiency
• Drive a culture of learning and improvement, championing innovation and customer-centric thinking
• Build and maintain dashboards - assisting the Customer Service leadership team to track and analyse training effectiveness, KPIs, trends, as well as generate reports to support operational decision-making.
• Provide regular insights to management on Zendesk usage, training progress, and opportunities for optimisation.
• Manage and maintain our online Help Centre through Zendesk Guide - ensuring content is accurate, relevant, and user-friendly.
• Ensure data integrity, user security, and system compliance.
• Collaborate with the IT department to resolve technical issues affecting the Customer Service team, log IT support tickets for onboarding and offboarding, and advocate for tools or upgrades that enhance team productivity.

Experience and Qualifications

• Minimum 2 years of hands-on Zendesk administration experience, ideally in a high-volume support environment.
• A strong foundation in customer service workflows, with experience in contact centres or e-commerce environments.
• Proven experience administering Zendesk, ideally in a high-volume support environment.
• Strong understanding of Zendesk’s capabilities, including Support, Guide, AI features, automations, triggers, and reporting.
• Comfortable navigating system integrations, APIs, and third-party apps within the Zendesk ecosystem.
• Working knowledge of AI in CX platforms and enthusiasm to stay ahead of the curve.
• Analytical mindset with the ability to translate operational challenges into scalable solutions.
• Excellent facilitation, communication and documentation skills.
• Proven experience delivering technical training (systems, tools),
• Strong project management and change enablement capabilities.
• Experience with other support tools and CRMs (e.g. Asana, Zapier)
• Experience with Google Workspace
• A related qualification or certification (Zendesk Admin, Training, CX) is a plus.

What You’ll Love

• Leading a high-impact transformation in how we serve our customers.
• Playing at the intersection of tech and people.
• Collaborating with a passionate, engaged team.
• Being the go-to person for Zendesk and training excellence.
• Shaping a smart, scalable support function for the future.

Ready to Apply?

If you’re excited about improving systems, optimising workflows, and helping teams do their best work with smart tools, we’d love to hear from you!

#J-18808-Ljbffr

About Us Step into the wild world of One Day Only - South Africa's OG daily deals hub. We’re the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We’ve got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL. We’re not fussy - if the price is right and the quality checks out, we’re selling it. That makes us the go-to for both the smart buyer and the eager seller. Toss in the urgency of our deals, and boom, success happens quicker than you can say “add to cart”. So, jump in, where FOMO meets killer deals, and let’s turn every day into a retail party! About You We believe the secret to great customer experience lies in the perfect blend of people, systems, and processes. As we step into the future with Zendesk Enterprise and AI-powered tools, we’re looking for someone special to lead the transformation and ensure our team is skilled, supported, and ready to scale. You will take full ownership of our Zendesk environment, including leading the Enterprise upgrade, AI Co-Pilot rollout and optimising system usage to drive efficiency and exceptional customer service. Alongside this, you’ll head up systems training and development for the Customer Service team - onboarding, coaching, and empowering them to thrive in a tech-enabled, fast-paced support environment. From workflows to widgets, triggers to ticketing, and macros to AI tools - you’ll play a critical role in shaping the efficiency and effectiveness of our customer service systems. Key Responsibilities Lead the transition to Zendesk Enterprise Suite, overseeing configuration, user permissions, and feature enablement. Roll out AI Co-Pilot and drive the adoption and optimisation of AI features (bots, macros, predictive analytics, etc). Build and maintain efficient workflows, automations, SLAs, triggers, views, macros, and dashboards. Collaborate with CS leadership to align Zendesk configuration with team structure and operational goals. Monitor performance, flag inefficiencies, and proactively recommend and implement system improvements that boost productivity and customer satisfaction Keep up with the latest Zendesk updates, features, and best practices, and proactively identify opportunities to enhance workflows, improve system efficiency, and introduce relevant innovations. Support and manage any third-party integrations or API-based solutions that enhance Zendesk functionality. Design and deliver structured onboarding and continuous training across Zendesk tools, dashboards, and reporting, AI features and how to use them effectively, SOPs, internal tools, escalation protocols, and customer experience best practices Maintain a robust knowledge base, training library, SOP documentation, and self-help tools Conduct skills gap analyses, assessments, and refresher training to ensure ongoing proficiency Drive a culture of learning and improvement, championing innovation and customer-centric thinking Build and maintain dashboards - assisting the Customer Service leadership team to track and analyse training effectiveness, KPIs, trends, as well as generate reports to support operational decision-making. Provide regular insights to management on Zendesk usage, training progress, and opportunities for optimisation. Manage and maintain our online Help Centre through Zendesk Guide - ensuring content is accurate, relevant, and user-friendly. Ensure data integrity, user security, and system compliance. Collaborate with the IT department to resolve technical issues affecting the Customer Service team, log IT support tickets for onboarding and offboarding, and advocate for tools or upgrades that enhance team productivity. Experience and Qualifications Minimum 2 years of hands-on Zendesk administration experience, ideally in a high-volume support environment. A strong foundation in customer service workflows, with experience in contact centres or e-commerce environments. Proven experience administering Zendesk, ideally in a high-volume support environment. Strong understanding of Zendesk’s capabilities, including Support, Guide, AI features, automations, triggers, and reporting. Comfortable navigating system integrations, APIs, and third-party apps within the Zendesk ecosystem. Working knowledge of AI in CX platforms and enthusiasm to stay ahead of the curve. Analytical mindset with the ability to translate operational challenges into scalable solutions. Excellent facilitation, communication and documentation skills. Proven experience delivering technical training (systems, tools), Strong project management and change enablement capabilities. Experience with other support tools and CRMs (e.g. Asana, Zapier) Experience with Google Workspace A related qualification or certification (Zendesk Admin, Training, CX) is a plus. What You’ll Love Leading a high-impact transformation in how we serve our customers. Playing at the intersection of tech and people. Collaborating with a passionate, engaged team. Being the go-to person for Zendesk and training excellence. Shaping a smart, scalable support function for the future. Ready to Apply? If you’re excited about improving systems, optimising workflows, and helping teams do their best work with smart tools, we’d love to hear from you! #J-18808-Ljbffr