7 Learning Management Systems jobs in Cape Town

Who are we?

SanlamConnect is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients. Our vision: We aspire to be the best at building enduring relationships by connecting clients with Sanlam. We create sustainable value by attracting new clients, supporting ongoing client engagement, and providing adaptive solutions designed to answer life’s financial questions. ULTIMATELY, WE EMPOWER PEOPLE TO BE FINANCIALLY CONFIDENT, SECURE AND PROSPEROUS.lam the opportunity to make the most of who they are, and to be recognised, respected and rewarded for their capabilities.

This is a specialist role, which is responsible for research, design and development of training content and related workshop material in support of client and/or business requirements and with specific focus on alignment with relevant financial services legislation.

The position will ideally be based at the Sanlam Head Office in Bellville, but we will only consider the regional office in Gauteng as an alternative option to Bellville.

This role is responsible for:

• Participate in the research and development of practice development strategies, appropriate tools, templates and processes that can be used in the growth of the intermediary’s business practice
• Participate in relevant committees and forums to influence governance principles, policies and frameworks
• Collaborate closely with internal and external stakeholders (practice development, sales, product providers and professional bodies)
• Assessing instructional needs within the business and identifying applicable solutions to enhance learning
• Design, develop, and deliver learning programme in alignment with business strategy.
• Development of instructional content used to support online, blended, face-to-face, and online self-paced training programs.
• Translate complex financial planning concepts into practical, adviser-ready learning experiences that directly support practice management, development and business growth.
• Providing support to the business by integrating technology into the curriculum and working with the business to successfully implement learning technologies.
• Reporting and Analytics

The role will further support with:

• Scoping and managing research and design projects as and when required
• Designing training workshops in relation to content, structure, and process
• Rolling out of new training including pilots and train-the trainer sessions
• Maintaining, updating, and reviewing of existing training content

• Relevant B Degree
• A relevant professional qualification (e.g., Instructional Design Qualification) will be advantageous
• E-Learning / Graphic Design experience is recommended
• CFP qualification will be advantageous
• Minimum 5 years’ experience in Consultancy and/or Broker Practice
• GenAI as it applies to learning and practice development is recommended
• Assessor / Moderator certification is recommended

• Computers and peripheral devices
• Win and Mobile OS, MS Office, Exchange
• Moodle: LMS
• Video and web conferencing, multimedia, learning management system and LxP, and other applications (Adobe CS, Captivate, Articulate, etc.).
• Articulate, Camtasia, AVS, Raptivity, SnagIt, Flipping Book, SAP Productivity
• Relevant broker consultant and broker practice management experience (sales processes, client relationship management, best practice)
• Data analytics and Insights
• E-Learning and blended learning development
• Training assessment and evaluation
• Training Needs Analysis processes
• Financial Services Product Knowledge (Sanlam and competitors)
• Relevant regulatory legislation and compliance knowledge
• Full understanding of the different training qualification frameworks
• Sanlam sales and advice processes
• Research methodology
• Project management

• Customer Focus
• Collaborate
• Innovation
• Results Driven
• Resilience

• Excellent communication skills (verbal and written)
• Detailed minded
• Relationship building and networking
• Structured and good planning skills/co-ordination skills
• Innovative and problem solver
• Decision quality
• Technical professional skills
• Presentation skills
• Influencing ability
• Coaching mindset
• Continuous learning

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
• The closing date for applications is 2 October 2025.
• The recruiter reserves the right to withdraw the advertisement prior to the closing date or to allow further applications to be submitted after the closing date indicated.

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

Who are we?

SanlamConnect is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients. Our vision: We aspire to be the best at building enduring relationships by connecting clients with Sanlam. We create sustainable value by attracting new clients, supporting ongoing client engagement, and providing adaptive solutions designed to answer life's financial questions. ULTIMATELY, WE EMPOWER PEOPLE TO BE FINANCIALLY CONFIDENT, SECURE AND the opportunity to make the most of who they are, and to be recognised, respected and rewarded for their capabilities.

What will you do?

This is a specialist role, which is responsible for research, design and development of training content and related workshop material in support of client and/or business requirements and with specific focus on alignment with relevant financial services legislation.

The position will ideally be based at the Sanlam Head Office in Bellville, but we will only consider the regional office in Gauteng as an alternative option to Bellville.

What will make you successful in this role?

This role is responsible for:

• Participate in the research and development of practice development strategies, appropriate tools, templates and processes that can be used in the growth of the intermediary's business practice
• Participate in relevant committees and forums to influence governance principles, policies and frameworks
• Collaborate closely with internal and external stakeholders (practice development, sales, product providers and professional bodies)
• Assessing instructional needs within the business and identifying applicable solutions to enhance learning
• Design, develop, and deliver learning programme in alignment with business strategy.
• Development of instructional content used to support online, blended, face-to-face, and online self-paced training programs.
• Translate complex financial planning concepts into practical, adviser-ready learning experiences that directly support practice management, development and business growth.
• Providing support to the business by integrating technology into the curriculum and working with the business to successfully implement learning technologies.
• Reporting and Analytics

The role will further support with:

• Scoping and managing research and design projects as and when required
• Designing training workshops in relation to content, structure, and process
• Rolling out of new training including pilots and train-the trainer sessions
• Maintaining, updating, and reviewing of existing training content

Qualification and Experience

• Relevant B Degree
• A relevant professional qualification (e.g., Instructional Design Qualification) will be advantageous
• E-Learning / Graphic Design experience is recommended
• CFP qualification will be advantageous
• Minimum 5 years' experience in Consultancy and/or Broker Practice
• GenAI as it applies to learning and practice development is recommended
• Assessor / Moderator certification is recommended

Knowledge and Skills

• Computers and peripheral devices
• Win and Mobile OS, MS Office, Exchange
• Moodle: LMS
• Video and web conferencing, multimedia, learning management system and LxP, and other applications (Adobe CS, Captivate, Articulate, etc.).
• Articulate, Camtasia, AVS, Raptivity, SnagIt, Flipping Book, SAP Productivity
• Relevant broker consultant and broker practice management experience (sales processes, client relationship management, best practice)
• Data analytics and Insights
• E-Learning and blended learning development
• Training assessment and evaluation
• Training Needs Analysis processes
• Financial Services Product Knowledge (Sanlam and competitors)
• Relevant regulatory legislation and compliance knowledge
• Full understanding of the different training qualification frameworks
• Sanlam sales and advice processes
• Research methodology
• Project management

Core Competencies

• Customer Focus
• Collaborate
• Innovation
• Results Driven
• Resilience

Personal Attributes

• Excellent communication skills (verbal and written)
• Detailed minded
• Relationship building and networking
• Structured and good planning skills/co-ordination skills
• Innovative and problem solver
• Decision quality
• Technical professional skills
• Presentation skills
• Influencing ability
• Coaching mindset
• Continuous learning

Turnaround time

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
• The closing date for applications is 2 October 2025.
• The recruiter reserves the right to withdraw the advertisement prior to the closing date or to allow further applications to be submitted after the closing date indicated.

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Our commitment to transformation

The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

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We believe the secret to great customer experience lies in the perfect blend of people, systems, and processes. As we step into the future with Zendesk Enterprise and AI-powered tools, we’re looking for someone special to lead the transformation and ensure our team is skilled, supported, and ready to scale.

You will take full ownership of our Zendesk environment, including leading the Enterprise upgrade, AI Co-Pilot rollout and optimising system usage to drive efficiency and exceptional customer service. Alongside this, you’ll head up systems training and development for the Customer Service team - onboarding, coaching, and empowering them to thrive in a tech-enabled, fast-paced support environment. From workflows to widgets, triggers to ticketing, and macros to AI tools - you’ll play a critical role in shaping the efficiency and effectiveness of our customer service systems.

• Lead the transition to Zendesk Enterprise Suite, overseeing configuration, user permissions, and feature enablement.
• Roll out AI Co-Pilot and drive the adoption and optimisation of AI features (bots, macros, predictive analytics, etc).
• Build and maintain efficient workflows, automations, SLAs, triggers, views, macros, and dashboards.
• Collaborate with CS leadership to align Zendesk configuration with team structure and operational goals.
• Monitor performance, flag inefficiencies, and proactively recommend and
• implement system improvements that boost productivity and customer satisfaction
• Keep up with the latest Zendesk updates, features, and best practices, and proactively identify opportunities to enhance workflows, improve system efficiency, and introduce relevant innovations.
• Support and manage any third-party integrations or API-based solutions that enhance Zendesk functionality.
• Design and deliver structured onboarding and continuous training across Zendesk tools, dashboards, and reporting, AI features and how to use them effectively, SOPs, internal tools, escalation protocols, and customer experience best practices
• Maintain a robust knowledge base, training library, SOP documentation, and self-help tools
• Conduct skills gap analyses, assessments, and refresher training to ensure ongoing proficiency
• Drive a culture of learning and improvement, championing innovation and customer-centric thinking
• Build and maintain dashboards - assisting the Customer Service leadership team to track and analyse training effectiveness, KPIs, trends, as well as generate reports to support operational decision-making.
• Provide regular insights to management on Zendesk usage, training progress, and opportunities for optimisation.
• Manage and maintain our online Help Centre through Zendesk Guide - ensuring content is accurate, relevant, and user-friendly.
• Ensure data integrity, user security, and system compliance.
• Collaborate with the IT department to resolve technical issues affecting the Customer Service team, log IT support tickets for onboarding and offboarding, and advocate for tools or upgrades that enhance team productivity.

• Minimum 2 years of hands-on Zendesk administration experience, ideally in a high-volume support environment.
• A strong foundation in customer service workflows, with experience in contact centres or e-commerce environments.
• Proven experience administering Zendesk, ideally in a high-volume support environment.
• Strong understanding of Zendesk’s capabilities, including Support, Guide, AI features, automations, triggers, and reporting.
• Comfortable navigating system integrations, APIs, and third-party apps within the Zendesk ecosystem.
• Working knowledge of AI in CX platforms and enthusiasm to stay ahead of the curve.
• Analytical mindset with the ability to translate operational challenges into scalable solutions.
• Excellent facilitation, communication and documentation skills.
• Proven experience delivering technical training (systems, tools),
• Strong project management and change enablement capabilities.
• Experience with other support tools and CRMs (e.g. Asana, Zapier)
• Experience with Google Workspace
• A related qualification or certification (Zendesk Admin, Training, CX) is a plus.

• Leading a high-impact transformation in how we serve our customers.
• Playing at the intersection of tech and people.
• Collaborating with a passionate, engaged team.
• Being the go-to person for Zendesk and training excellence.
• Shaping a smart, scalable support function for the future.

If you’re excited about improving systems, optimising workflows, and helping teams do their best work with smart tools, we’d love to hear from you!

We are looking for a Systems Support and Training Coordinator to be responsible for effective and efficient systems support to users, operations and HOD Support Leaders to ensure seamless processing across all systems.

Established in 1975, Feedem is a large contract catering company in South Africa which manages in excess of 300 sites and employs more than 5 000 people ranging from dieticians, chefs and human capital specialists to hygiene experts.

We provide a wide range of catering and associated services to clients in all industries. We customise our catering and services according to their needs. Our services are offered with confidence as everything we do is underpinned by an ethical code and full compliance with all the relevant industry standards and regulations.

We have a country-wide footprint with our head office in Johannesburg, and regional offices in Cape Town, Durban, George, Worcester, Port Elizabeth, Rustenburg, Kimberley and Bloemfontein.

• Higher Certificate or Diploma in a relevant field such as Data Analysis or Information Technology.
• More than 3 years' experience in variety of systems i.e. payroll, HR, procurement etc.
• Minimum 2 years' experience in writing of manuals, training users and heads of departments on multiple systems.
• Proven experience working with high-volume users.
• Experience with liaising with developers to further enhance systems
• MS Office proficiency –SAGE300 etc.
• Experience working in a multi-skill fast paced changing environment essential.

Technical Support

• Providing technical support to users experiencing challenges with software applications including but not limited to diagnosing and fixing bugs, troubleshooting etc.
• Participating in the planning and implementation of software upgrades and updates.
• Testing new versions of software applications and working with software developers to ensure that changes do not negatively impact the user experience.
• Collaborating with other IT staff and software developers to resolve issues and improve software applications.
• Participate in meetings with users, software developers, and other IT staff to discuss issues and identify solutions

Systems Administration and Maintenance

• HR and Payroll System - Sage300
• Sage ESS workflow development and administration i.e. linking users, ensuring tasks are approved on ESS including but not limited to claims, leaves etc.
• Collaborating with Senior People Partner regarding HR Modules automation integration.
• Development of data export templates.
• Provide support to payroll department with system queries.
• Provide access on Sage ESS and password resets.
• Procurement System – Feed
• Loading of users, units and general support queries from units i.e. checking of invoices and credit notes etc.
• Liaise with developers in terms of new features and upgrades.
• Provide support to finance regarding invoices and credit notes.
• Provie access on Feed and password reset.
• End to end maintenance and upkeeping of other variety of systems in various department

Training and Deliverable

• Create training manuals for various systems to users, support heads and operations.
• Provide training to users, operations and support heads on how to use sofware applications
• Collaborate closely with HR, Operations, Payroll and Finance teams to maintain accurate user informations and data.
• Respond to user inquiries regarding input and processing on all company systems in a timely and professional manner
• Build positive relationship with internal and external stakeholders

We are looking for a Systems Support and Training Faciitator to be responsible for effective and efficient systems support to users, operations and HOD Support Leaders to ensure seamless processing across all systems.

Established in 1975, Feedem is a large contract catering company in South Africa which manages in excess of 300 sites and employs more than 5 000 people ranging from dieticians, chefs and human capital specialists to hygiene experts.

We provide a wide range of catering and associated services to clients in all industries. We customise our catering and services according to their needs. Our services are offered with confidence as everything we do is underpinned by an ethical code and full compliance with all the relevant industry standards and regulations.

We have a country-wide footprint with our head office in Johannesburg, and regional offices in Cape Town, Durban, George, Worcester, Port Elizabeth, Rustenburg, Kimberley and Bloemfontein.

• Higher Certificate or Diploma in a relevant field such as Data Analysis or Information Technology.
• More than 3 years' experience in systems i.e. procurement etc.
• Minimum 2 years' experience in writing of manuals, training users and heads of departments on multiple systems.
• Proven experience working with high-volume users.
• Experience with liaising with developers to further enhance systems
• MS Office proficiency etc.
• Experience working in a multi-skill fast paced changing environment essential.

Technical Support

• Providing technical support to users experiencing challenges with software applications including but not limited to diagnosing and fixing bugs, troubleshooting etc.
• Participating in the planning and implementation of software upgrades and updates.
• Testing new versions of software applications and working with software developers to ensure that changes do not negatively impact the user experience.
• Collaborating with other software developers to resolve issues and improve software applications.
• Participate in meetings with users and software developers, to discuss issues and identify solutions

Systems Administration and Maintenance

• Development of data export templates.
• Provide support to procurement department with system queries.
• Provide access and password resets.
• Procurement System – Feed
• Loading of users, units and general support queries from units i.e. checking of invoices and credit notes etc.
• Liaise with developers in terms of new features and upgrades.
• Provide support to finance regarding invoices and credit notes.
• Provie access on Feed and password reset.
• End to end maintenance and upkeeping of other variety of systems in various department

Training and Deliverable

• Create training manuals for various systems to users, support heads and operations.
• Provide training to users, operations and support heads on how to use sofware applications
• Collaborate closely with Operations and Finance teams to maintain accurate user informations and data.
• Respond to user inquiries regarding input and processing on all company systems in a timely and professional manner
• Build positive relationship with internal and external stakeholders

Overview

BIOVAC is one of the leading sterile vaccine manufacturers rooted in Africa, with our core purpose being to "protect life". We are looking to hire a dynamic, passionate, confident, proactive and meticulous 2X QA Systems and Training Administrator FTC to join a goal-oriented team.

• Diploma in Business Administration or equivalent.
• Grade 12/ Matric or equivalent.
• Recognition is given to Prior Learning and practical experience.

• At least 3 years' experience within a similar position and environment.
• Technical and Computer skills such as MS Office (Word, PowerPoint, Excel), MS Teams and Outlook.
• Document management e.g., filing, archiving, retrieval of documents.

Core Technical Delivery

Management of Archives

• Ensure that documents and records are submitted to Archive center are in good order, up to date, and GdocP compliant.
• Ensure that documents submitted for archiving is logged into archive logbook.
• Ensure that documents and records are archived within a BIN, and logged onto Archive Index, with the document contents and unique archive position.
• All Archive documents to be scanned in electronic folders as per specific categories.
• Ensure that a tracking mechanism is in place for easy traceability, using the unique BIN location numbering system.
• Identify gaps and duplication.
• Ensure that the retention periods for hard copies are adhered to as per stipulated in the Archive SOP.
• Update and maintain document information management systems register(s) as per the SOP and ensure correct and timeous turnaround times.
• Review SOP, WI and other related documentation applicable to the Archive center on request and when required.
• Making records available to users in online formats.
• Evaluating, selecting, retrieving and arranging materials.
• Answering documentation enquiries.
• Storing and preserving perishable documents.
• Document administration with Pharmaceutical Quality System documents.
• Record administration and archiving.
• Filing of documents and the management of the Archive database.
• Coordinate the document/ software sign-out, and retrieval within the Archive where applicable, e.g. Batch Books.
• General administration including filing (electronic and hard copies), scanning, assisting in audits, minute taking.
• Ensure effective and timely communication and escalation to the appropriate levels of management.
• Ensure that GMP Documents and Records are sent off-site to archive timeously to the company's service providers, in the event of a shortage of space on-site occurring.
• Ensure that the off-site archiving procedures are compliant with the providers procedures with archiving at their facility and retrieval for Biovac.
• Ensure that retention times are adhered to as per the SOP.
• Ensure that Archive center is audit ready for both internal and external bodies.

General Administration :

• QA administrative support includes photocopying, scanning, filing, and delivering documents to various stakeholders and any other administrative needs required in the QA department.
• Provide and capture department KPI and metrics as periodically required.
• Issue Risk assessment numbers to site.
• Capture of Risk assessment actions and communication to site on outstanding actions.

Logbook Administration

• Creation of logbooks on time.
• Review of logbooks for adherence to good documentation practices.
• Issue of logbooks to user departments on time.
• Retrieval and archiving previous version of logbooks.
• Monitor Trackwise to update to Standard forms and ensure appropriate.

Application Deadline : 10 October 2025

If you do not receive a response from us within three weeks of submitting your application, please understand that your application was not successful.

We believe in the magic of diversity within teams and to achieve this, we do apply Employment Equity principles during our selection process where this is necessary to achieve such diversity.

Disclaimer :

Dear Applicant, we appreciate your interest in joining our organization. It is imperative for us that you understand how we handle your information. We are committed to ensuring the security and confidentiality of the information you provide. Your personal details will be collected for the sole purpose of the application process and will be used strictly for that purpose. By applying, you acknowledge and consent to the collection, use, and protection of your personal information in accordance with our privacy policy. If you have any inquiries or concerns, our Human Capital department is available to provide clarification. We look forward to reviewing your application.