13 Learning Management Systems jobs in South Africa

Instructional Design Team Lead (Contract, Remote) Instructional Design Team Lead (Contract, Remote)

1 day ago Be among the first 25 applicants

• We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
• We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
• At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
• From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
  
  

OUR HIRING PROCESS:

• We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
• We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
• At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
• From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
  
  

INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

As we scale, we’re looking for a strategic and growth-oriented Instructional Design Team Lead to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.

Our L&D Philosophy

We’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.

We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.

Role Overview

As the Instructional Design Team Lead , you’ll play a vital role in ensuring smooth collaboration within the Instructional Design Team, your departmental colleagues, as well as subject matter experts and stakeholders in other departments. You will lead the coordination of project timelines, manage approvals, facilitate communication, and support the overall workflow of our learning programs. This role is ideal for someone who thrives on structured planning, strong communication, and turning goals into actionable steps for the team.

Key Responsibilities

• Plan learning design projects with instructional designers, ensuring timelines, responsibilities, and deliverables are met, while fostering a positive, collaborative team environment.
• Translate project plans into clear task lists, assigning responsibilities and monitoring progress across the team.
• Serve as the main point of contact for other teams and stakeholders, building positive relationships, ensuring clarity, and aligning expectations throughout the project lifecycle.
• Organize and track the status of project approvals and reviews, proactively following up to keep workflows moving.
• Support people management functions such as assigning projects based on skills fit, monitoring capacity, and escalating bottlenecks where needed.
• Develop and manage a limited number of your own e-learning projects as an instructional designer.
• Support broader communication efforts – planning training launches, crafting clear, engaging messaging for both internal teams and client-facing audiences.
• Contribute to process improvements that enhance team collaboration and the scalability of INFUSE Academy operations.
  
  

What We’re Looking For

• Minimum 3 years of Mid-/Senior-level ID role experience or similar role within the L&D department.
• 1+ year of experience in team coordination, leadership, or project management within learning or related fields.
• Strong AI literacy. Experience with creating custom GPTs and scaling solutions across teams is a strong advantage.
• Strong communication and relationship-building skills, with experience in managing change within teams.
• Stakeholder Management – ability to effectively network & build relationships internally & externally
• Highly organized with a proactive mindset and strong attention to detail.
• Comfortable adjusting plans based on shifting priorities.
• A team player who can keep things moving while fostering a collaborative, supportive environment.
• Impeccable English oral and writing skills.
  
  

What We Offer

• A dynamic and supportive team environment focused on innovation in learning.
• Meaningful involvement in training initiatives with global impact
• Career growth potential within a fast-paced, purpose-driven team.
• Possibility to learn cutting-edge e-learning tools and approaches.
• Access to high-quality professional development resources and marketing insights.
  
  

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Contract

Job function

• Industries Software Development

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Instructional Design Team Lead (Contract, Remote) Instructional Design Team Lead (Contract, Remote) Instructional Design Team Lead (Contract, Remote) Instructional Design Team Lead (Contract, Remote) Instructional Design Team Lead (Contract, Remote) Instructional Design Team Lead (Contract, Remote) Instructional Design Team Lead (Contract, Remote)

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We are looking to recruit an LMS Administrator to work within the Learning Solutions Team which is part of the Clicks Learning & Development Department. The role will be based at the Clicks Head Office in Cape Town and will report to the Curriculum & E-Learning Manager.

Job Purpose:

To support the digital learning and development team to work more effectively and efficiently in providing high quality interactive digital learning.

Job Objectives:

• This role will involve regular coordination with system administrators, front end designers, and project staff to ensure uninterrupted use and regular updates of the web sites and learning management systems. Taking control of the day to day operational performance of the Learning Management System. Respond to user queries and support requests, perform routine maintenance and reporting tasks.
• Provide support within the digital learning and development department; administrate the Learning Management System (LMS). Provide first line support on LMS issues and escalate these as necessary, ensure that these are logged and resolved.
• Working with curriculum developers to translate instructional design to LMS parameters. Administer enrolments, assigning roles, LMS dashboard and navigations.
• Handle the creation and maintenance of internal and external user accounts, reports, and other LMS admin duties. Suggest improvements that will reduce manual tasks and escalate issues, ideas and potential solutions within the wider digital learning and development team.
• Provide first line support to employees on the use of the LMS and online products. Display excellent customer-focused communication skills.
• Prepare LMS system user reports that will enhance system utilisation and create visibility to management. Reports on business measures agreed, usage, statistics, general product analysis, pass rates, assignment scores, test results, and completion times.
• Produce student progress reports that show progress as an indication of the appropriateness of course content and the performance of students. Use data to encourage adoption learning experience.
• Administer technical support calls and emails, create user IDs/LMS user accounts and provide access to learners. Log performance issues and change requests on all online products.
• Maintain and develop relationships with employees in the organization using LMS tools that encourage and facilitate the learning experience.
• Create and monitor online surveys/feedback forms and initiate necessary actions.
• Maintain the learning management system, ensure accurate records.
• To maintain supplier information, process payments and keep records in line with Group standards.

Job Experience:

• Essential: 1-2 years’ administrative experience (preferably within Training or HR).
• Experience with customer service.
• Experience in preparing reports.
• Exposure to multi-media software (minimum 2 years).
• Experience with Moodle LMS.

Education:

Essential: 3-year tertiary qualification (Multimedia Design, graphic design, IT or data analytics degree).

Job related Knowledge:

• Basic Administration knowledge of Moodle LMS.
• Logging of queries and change requests.
• Related legislation.

Job related Skills:

• Strong attention to detail.
• Planning and Organising skills.
• Time management.
• Performing design, configuration, customization, and responsive implementation of LMS systems.
• Experience with various multimedia/learning software applications.
• Installation and configuration of Moodle systems and themes.

Job related Competencies:

• Planning & Organising.
• Delivering Results & Meeting Customer Expectations.
• Adhering to Principles and Values.
• Writing & Reporting.
• Relating & Networking.
• Following Instructions & Procedures.
• Coping with Pressures & Setbacks.
• Achieving Personal Work Goals & Objectives.

#J-18808-Ljbffr

We are looking to recruit an LMS Administrator to work within the Learning Solutions Team which is part of the Clicks Learning & Development Department. The role will be based at the Clicks Head Office in Cape Town and will report to the Curriculum & E-Learning Manager. Job Purpose: To support the digital learning and development team to work more effectively and efficiently in providing high quality interactive digital learning. Job Objectives: This role will involve regular coordination with system administrators, front end designers, and project staff to ensure uninterrupted use and regular updates of the web sites and learning management systems. Taking control of the day to day operational performance of the Learning Management System. Respond to user queries and support requests, perform routine maintenance and reporting tasks. Provide support within the digital learning and development department; administrate the Learning Management System (LMS). Provide first line support on LMS issues and escalate these as necessary, ensure that these are logged and resolved. Working with curriculum developers to translate instructional design to LMS parameters. Administer enrolments, assigning roles, LMS dashboard and navigations. Handle the creation and maintenance of internal and external user accounts, reports, and other LMS admin duties. Suggest improvements that will reduce manual tasks and escalate issues, ideas and potential solutions within the wider digital learning and development team. Provide first line support to employees on the use of the LMS and online products. Display excellent customer-focused communication skills. Prepare LMS system user reports that will enhance system utilisation and create visibility to management. Reports on business measures agreed, usage, statistics, general product analysis, pass rates, assignment scores, test results, and completion times. Produce student progress reports that show progress as an indication of the appropriateness of course content and the performance of students. Use data to encourage adoption learning experience. Administer technical support calls and emails, create user IDs/LMS user accounts and provide access to learners. Log performance issues and change requests on all online products. Maintain and develop relationships with employees in the organization using LMS tools that encourage and facilitate the learning experience. Create and monitor online surveys/feedback forms and initiate necessary actions. Maintain the learning management system, ensure accurate records. To maintain supplier information, process payments and keep records in line with Group standards. Job Experience: Essential: 1-2 years’ administrative experience (preferably within Training or HR). Experience with customer service. Experience in preparing reports. Exposure to multi-media software (minimum 2 years). Experience with Moodle LMS. Education: Essential: 3-year tertiary qualification (Multimedia Design, graphic design, IT or data analytics degree). Job related Knowledge: Basic Administration knowledge of Moodle LMS. Logging of queries and change requests. Related legislation. Job related Skills: Strong attention to detail. Planning and Organising skills. Time management. Performing design, configuration, customization, and responsive implementation of LMS systems. Experience with various multimedia/learning software applications. Installation and configuration of Moodle systems and themes. Job related Competencies: Planning & Organising. Delivering Results & Meeting Customer Expectations. Adhering to Principles and Values. Writing & Reporting. Relating & Networking. Following Instructions & Procedures. Coping with Pressures & Setbacks. Achieving Personal Work Goals & Objectives. #J-18808-Ljbffr

PURPOSE OF THE JOB:

Responsible for supervising of the coordination, monitoring and facilitation of task orientated training to ensure competent application and use of SAP retail system and POS solution across Hinterland branches

DUTIES AND RESPONSIBILITIES OF THE JOB:

Administration:

• Facilitate and present SAP and POS retail system training across Hinterland branches.
• Training course administration.
• Develop and maintain the Training Matrix for Hinterland.
• Facilitate the upload of training material onto the Senwes LMS, in conjunction with stakeholders.
• Telephonic standby SAP/ POS support.
• Administer logistics, scheduling, and candidate communications.
• Distribute training results and oversee post-training certification.
• Control training material, venue and equipment.
• Distribute training results to relevant training candidates.

Supervise & maintain training manuals:

• Supervise and maintain training manuals, standard operating procedures (SOPs), and policies.
• Forward manuals to Trainer for publishing on intranet.
• Continuously evaluate and amend manuals based on operational requirements.
• Distribute Training Manuals, SOPs and Policies to Hinterland employees for undersigning.

Monitor/supervise systems training process:

• Apply appropriate control measures before, during, and after implementation of training programmes.
• Measure training efficiency and identify trends.
• Provide feedback to relevant role players regarding performance.

Facilitate/Supervise training programmes:

• Report on training budget versus actual expenditure.
• Conduct monthly reporting on training progress and completed training.
• Report deviations and tendencies to management.
• Liaise with branches regarding training and service improvement.
• Conduct Customer Satisfaction Surveys as required by Operational Management.

• National Senior Certificate.
• 3 year experience in SAP retail environment.

We are committed to transformation through the appointment of persons from designated groups and potential candidates from these groups will enjoy preference.

Kindly note that a consumer credit record will be requested in respect of all appointments which involve dealing with cash or finances.

Should you meet the above requirements and be of the opinion that you can make a contribution to the company, kindly register and apply on our Career Page at 

Should we not have contacted you within six weeks of the closing date, you may assume that your application has been unsuccessful.   

p>Closing Date: 12 September 2025

Customer Service Systems and Training Specialist

Join to apply for the Customer Service Systems and Training Specialist role at OneDayOnly.co.za

About the Company

Step into the wild world of OneDayOnly - South Africa's OG daily deals hub. We’re the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We’ve got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL.

We’re not fussy - if the price is right and the quality checks out, we’re selling it. That makes us the go-to for both the smart buyer and the eager seller. Toss in the urgency of our deals, and boom, success happens quicker than you can say “add to cart”. So, jump in, where FOMO meets killer deals, and let’s turn every day into a retail party!

About You

We believe the secret to great customer experience lies in the perfect blend of people, systems, and processes. As we step into the future with Zendesk Enterprise and AI-powered tools, we’re looking for someone special to lead the transformation and ensure our team is skilled, supported, and ready to scale.

You will take full ownership of our Zendesk environment, including leading the Enterprise upgrade, AI Co-Pilot rollout and optimising system usage to drive efficiency and exceptional customer service. Alongside this, you’ll head up systems training and development for the Customer Service team - onboarding, coaching, and empowering them to thrive in a tech-enabled, fast-paced support environment. From workflows to widgets, triggers to ticketing, and macros to AI tools - you’ll play a critical role in shaping the efficiency and effectiveness of our customer service systems.

Key Responsibilities

• Lead the transition to Zendesk Enterprise Suite, overseeing configuration, user permissions, and feature enablement.


• Roll out AI Co-Pilot and drive the adoption and optimisation of AI features (bots, macros, predictive analytics, etc).


• Build and maintain efficient workflows, automations, SLAs, triggers, views, macros, and dashboards.


• Collaborate with CS leadership to align Zendesk configuration with team structure and operational goals.


• Monitor performance, flag inefficiencies, and proactively recommend and implement system improvements that boost productivity and customer satisfaction.


• Keep up with the latest Zendesk updates, features, and best practices, and proactively identify opportunities to enhance workflows, improve system efficiency, and introduce relevant innovations.


• Support and manage any third-party integrations or API-based solutions that enhance Zendesk functionality.


• Design and deliver structured onboarding and continuous training across Zendesk tools, dashboards, and reporting, AI features and how to use them effectively, SOPs, internal tools, escalation protocols, and customer experience best practices.


• Maintain a robust knowledge base, training library, SOP documentation, and self-help tools.


• Conduct skills gap analyses, assessments, and refresher training to ensure ongoing proficiency.


• Drive a culture of learning and improvement, championing innovation and customer-centric thinking.


• Build and maintain dashboards - assisting the Customer Service leadership team to track and analyse training effectiveness, KPIs, trends, and generate reports to support operational decision-making.


• Provide regular insights to management on Zendesk usage, training progress, and opportunities for optimisation.


• Manage and maintain our online Help Centre through Zendesk Guide - ensuring content is accurate, relevant, and user-friendly.


• Ensure data integrity, user security, and system compliance.


• Collaborate with the IT department to resolve technical issues affecting the Customer Service team, log IT support tickets for onboarding and offboarding, and advocate for tools or upgrades that enhance team productivity.

Experience And Qualifications

• Minimum 2 years of hands-on Zendesk administration experience, ideally in a high-volume support environment.


• A strong foundation in customer service workflows, with experience in contact centres or e-commerce environments.


• Proven experience administering Zendesk, ideally in a high-volume support environment.


• Strong understanding of Zendesk’s capabilities, including Support, Guide, AI features, automations, triggers, and reporting.


• Comfortable navigating system integrations, APIs, and third-party apps within the Zendesk ecosystem.


• Working knowledge of AI in CX platforms and enthusiasm to stay ahead of the curve.


• Analytical mindset with the ability to translate operational challenges into scalable solutions.


• Excellent facilitation, communication and documentation skills.


• Proven experience delivering technical training (systems, tools).


• Strong project management and change enablement capabilities.


• Experience with other support tools and CRMs (e.g. Asana, Zapier).


• Experience with Google Workspace.


• A related qualification or certification (Zendesk Admin, Training, CX) is a plus.

What You’ll Love

• Leading a high-impact transformation in how we serve our customers.


• Playing at the intersection of tech and people.


• Collaborating with a passionate, engaged team.


• Being the go-to person for Zendesk and training excellence.


• Shaping a smart, scalable support function for the future.

Location

Cape Town, Western Cape, South Africa

#J-18808-Ljbffr

About Us

Step into the wild world of OneDayOnly - South Africa's OG daily deals hub. We’re the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We’ve got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL.

We’re not fussy - if the price is right and the quality checks out, we’re selling it. That makes us the go-to for both the smart buyer and the eager seller. Toss in the urgency of our deals, and boom, success happens quicker than you can say “add to cart”. So, jump in, where FOMO meets killer deals, and let’s turn every day into a retail party!

About You

We believe the secret to great customer experience lies in the perfect blend of people, systems, and processes. As we step into the future with Zendesk Enterprise and AI-powered tools, we’re looking for someone special to lead the transformation and ensure our team is skilled, supported, and ready to scale.

You will take full ownership of our Zendesk environment, including leading the Enterprise upgrade, AI Co-Pilot rollout and optimising system usage to drive efficiency and exceptional customer service. Alongside this, you’ll head up systems training and development for the Customer Service team - onboarding, coaching, and empowering them to thrive in a tech-enabled, fast-paced support environment. From workflows to widgets, triggers to ticketing, and macros to AI tools - you’ll play a critical role in shaping the efficiency and effectiveness of our customer service systems.

Key Responsibilities

• Lead the transition to Zendesk Enterprise Suite, overseeing configuration, user permissions, and feature enablement.
• Roll out AI Co-Pilot and drive the adoption and optimisation of AI features (bots, macros, predictive analytics, etc).
• Build and maintain efficient workflows, automations, SLAs, triggers, views, macros, and dashboards.
• Collaborate with CS leadership to align Zendesk configuration with team structure and operational goals.
• Monitor performance, flag inefficiencies, and proactively recommend and
• implement system improvements that boost productivity and customer satisfaction
• Keep up with the latest Zendesk updates, features, and best practices, and proactively identify opportunities to enhance workflows, improve system efficiency, and introduce relevant innovations.
• Support and manage any third-party integrations or API-based solutions that enhance Zendesk functionality.
• Design and deliver structured onboarding and continuous training across Zendesk tools, dashboards, and reporting, AI features and how to use them effectively, SOPs, internal tools, escalation protocols, and customer experience best practices
• Maintain a robust knowledge base, training library, SOP documentation, and self-help tools
• Conduct skills gap analyses, assessments, and refresher training to ensure ongoing proficiency
• Drive a culture of learning and improvement, championing innovation and customer-centric thinking
• Build and maintain dashboards - assisting the Customer Service leadership team to track and analyse training effectiveness, KPIs, trends, as well as generate reports to support operational decision-making.
• Provide regular insights to management on Zendesk usage, training progress, and opportunities for optimisation.
• Manage and maintain our online Help Centre through Zendesk Guide - ensuring content is accurate, relevant, and user-friendly.
• Ensure data integrity, user security, and system compliance.
• Collaborate with the IT department to resolve technical issues affecting the Customer Service team, log IT support tickets for onboarding and offboarding, and advocate for tools or upgrades that enhance team productivity.

Experience and Qualifications

• Minimum 2 years of hands-on Zendesk administration experience, ideally in a high-volume support environment.
• A strong foundation in customer service workflows, with experience in contact centres or e-commerce environments.
• Proven experience administering Zendesk, ideally in a high-volume support environment.
• Strong understanding of Zendesk’s capabilities, including Support, Guide, AI features, automations, triggers, and reporting.
• Comfortable navigating system integrations, APIs, and third-party apps within the Zendesk ecosystem.
• Working knowledge of AI in CX platforms and enthusiasm to stay ahead of the curve.
• Analytical mindset with the ability to translate operational challenges into scalable solutions.
• Excellent facilitation, communication and documentation skills.
• Proven experience delivering technical training (systems, tools),
• Strong project management and change enablement capabilities.
• Experience with other support tools and CRMs (e.g. Asana, Zapier)
• Experience with Google Workspace
• A related qualification or certification (Zendesk Admin, Training, CX) is a plus.

What You’ll Love

• Leading a high-impact transformation in how we serve our customers.
• Playing at the intersection of tech and people.
• Collaborating with a passionate, engaged team.
• Being the go-to person for Zendesk and training excellence.
• Shaping a smart, scalable support function for the future.

Ready to Apply?

If you’re excited about improving systems, optimising workflows, and helping teams do their best work with smart tools, we’d love to hear from you!

#J-18808-Ljbffr

About Us Step into the wild world of One Day Only - South Africa's OG daily deals hub. We’re the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We’ve got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL. We’re not fussy - if the price is right and the quality checks out, we’re selling it. That makes us the go-to for both the smart buyer and the eager seller. Toss in the urgency of our deals, and boom, success happens quicker than you can say “add to cart”. So, jump in, where FOMO meets killer deals, and let’s turn every day into a retail party! About You We believe the secret to great customer experience lies in the perfect blend of people, systems, and processes. As we step into the future with Zendesk Enterprise and AI-powered tools, we’re looking for someone special to lead the transformation and ensure our team is skilled, supported, and ready to scale. You will take full ownership of our Zendesk environment, including leading the Enterprise upgrade, AI Co-Pilot rollout and optimising system usage to drive efficiency and exceptional customer service. Alongside this, you’ll head up systems training and development for the Customer Service team - onboarding, coaching, and empowering them to thrive in a tech-enabled, fast-paced support environment. From workflows to widgets, triggers to ticketing, and macros to AI tools - you’ll play a critical role in shaping the efficiency and effectiveness of our customer service systems. Key Responsibilities Lead the transition to Zendesk Enterprise Suite, overseeing configuration, user permissions, and feature enablement. Roll out AI Co-Pilot and drive the adoption and optimisation of AI features (bots, macros, predictive analytics, etc). Build and maintain efficient workflows, automations, SLAs, triggers, views, macros, and dashboards. Collaborate with CS leadership to align Zendesk configuration with team structure and operational goals. Monitor performance, flag inefficiencies, and proactively recommend and implement system improvements that boost productivity and customer satisfaction Keep up with the latest Zendesk updates, features, and best practices, and proactively identify opportunities to enhance workflows, improve system efficiency, and introduce relevant innovations. Support and manage any third-party integrations or API-based solutions that enhance Zendesk functionality. Design and deliver structured onboarding and continuous training across Zendesk tools, dashboards, and reporting, AI features and how to use them effectively, SOPs, internal tools, escalation protocols, and customer experience best practices Maintain a robust knowledge base, training library, SOP documentation, and self-help tools Conduct skills gap analyses, assessments, and refresher training to ensure ongoing proficiency Drive a culture of learning and improvement, championing innovation and customer-centric thinking Build and maintain dashboards - assisting the Customer Service leadership team to track and analyse training effectiveness, KPIs, trends, as well as generate reports to support operational decision-making. Provide regular insights to management on Zendesk usage, training progress, and opportunities for optimisation. Manage and maintain our online Help Centre through Zendesk Guide - ensuring content is accurate, relevant, and user-friendly. Ensure data integrity, user security, and system compliance. Collaborate with the IT department to resolve technical issues affecting the Customer Service team, log IT support tickets for onboarding and offboarding, and advocate for tools or upgrades that enhance team productivity. Experience and Qualifications Minimum 2 years of hands-on Zendesk administration experience, ideally in a high-volume support environment. A strong foundation in customer service workflows, with experience in contact centres or e-commerce environments. Proven experience administering Zendesk, ideally in a high-volume support environment. Strong understanding of Zendesk’s capabilities, including Support, Guide, AI features, automations, triggers, and reporting. Comfortable navigating system integrations, APIs, and third-party apps within the Zendesk ecosystem. Working knowledge of AI in CX platforms and enthusiasm to stay ahead of the curve. Analytical mindset with the ability to translate operational challenges into scalable solutions. Excellent facilitation, communication and documentation skills. Proven experience delivering technical training (systems, tools), Strong project management and change enablement capabilities. Experience with other support tools and CRMs (e.g. Asana, Zapier) Experience with Google Workspace A related qualification or certification (Zendesk Admin, Training, CX) is a plus. What You’ll Love Leading a high-impact transformation in how we serve our customers. Playing at the intersection of tech and people. Collaborating with a passionate, engaged team. Being the go-to person for Zendesk and training excellence. Shaping a smart, scalable support function for the future. Ready to Apply? If you’re excited about improving systems, optimising workflows, and helping teams do their best work with smart tools, we’d love to hear from you! #J-18808-Ljbffr

LMS Adobe Learning Manager Administrator (freelance) LMS Adobe Learning Manager Administrator (freelance)

Get AI-powered advice on this job and more exclusive features.

• This is a fully remote, freelance opportunity for a current project we are working on.
• Once the project ends there may be opportunity to collaborate with additional work long-term but it will be on a business needs basis and as per future eLearning project requirements.

Position Summary:

The LMS Administrator (Contract) will be a key member of the Learning Solutions division at TransPerfect and will work to maintain, configure and supporting the Adobe Learning Manager and other LMS/LXP platforms.

The position requires strong SCORM compliance knowledge, eLearning platform expertise, and the ability to collaborate across cross-functional teams to ensure high-quality learning delivery. The ideal candidate is detail-oriented, technically capable, and thrives in remote contract environments.

Position responsibilities:

• Administer and maintain Adobe Learning Manager and other LMS/LXP platforms.
• Upload, test, and troubleshoot SCORM/xAPI content packages.
• Set up courses, manage users, and generate system reports.
• Support integration of third-party content and tools into the LMS.
• Liaise with Instructional Designers and Content Developers to ensure LMS compatibility and functionality.
• Provide front-line support for LMS issues and guide users on best practices.
• Monitor learner progress and generate completion and engagement reports.
• Assist with data integrity audits, user provisioning, and version control.
• Collaborate with internal IT and external LMS vendors to troubleshoot and resolve technical issues.
• Explore and suggest enhancements for LXP capabilities and learner experience.
• Complete all other tasks and support in any special projects, that are deemed appropriate for this role and assigned by the manager/supervisor

Essential skills and qualifications and experience required:

• Minimum Bachelor’s Degree or other relevant qualification, ideally in Educational Technologies, Instructional Design or similar.
• Strong written and verbal English communication skills.
• Hands-on experience with Adobe Learning Manager.
• Strong understanding of SCORM and xAPI standards.
• Familiarity with LMS and LXP systems.
• Excellent organizational and troubleshooting skills.
• Comfortable working independently and across teams in remote settings.
• Minimum 2 years’ experience in LMS administration.
• Experience with authoring tools like Storyline, Rise, or Captivate.

Essential skills required:

• Superior written and spoken communication skills in English with the ability to convey information clearly and concisely to all internal and external stakeholders at all levels of the business
• Self-motivated able to set and pursue goals, reliable and willing to take ownership and responsibility and demonstrate dedication and diligence in all tasks
• Analytical problem solver with negotiation and influencing skills
• Strong team player with the ability to work in multicultural environments in a global team
• Curious, inquisitive, and solution-oriented with a high level of accuracy, capable of suggesting and driving process improvements
• Methodical and able to efficiently organize workload and multitask to resolve multiple issues simultaneously

Desired skills and experience:

• Knowledge of additional foreign languages at professional working proficiency level Experience working with global teams and multilingual learners.
• Familiarity with HTML, CSS, or basic scripting for LMS customization.
• Understanding of learning experience design principles.
• Experience using APIs and managing LMS integrations.

TransPerfect provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law.

We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.

Seniority level

• Seniority level Associate

Employment type

• Employment type Contract

Job function

• Job function Design, Education, and Training
• Industries Translation and Localization, Media Production, and Technology, Information and Media

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Job Details

• Date Posted: 08/26/2025
• Req ID: 44952
• Faculty/Division: Vice Provost Strategic Enrolment Mngmt
• Department: Learning Space Management
• Campus: St. George (Downtown Toronto)

Overview

The Director, Learning Space Management (LSM) is responsible for working with the University Registrar to provide strategic direction and leadership in the development, delivery, and evaluation of academic scheduling (courses and exams), ad hoc room bookings, accommodated testing services, classroom technology and classroom design services for the University of Toronto St. George Campus.

The Director, LSM works with divisional partners to establish common policies, principles and guidelines relating to academic scheduling, classroom technology and classroom design across the tri-campus. The Director leads a cross functional team who provides expertise to the campus community regarding academic scheduling, exam invigilation, space utilization and classroom technology while seeking to develop positive, dynamic, and productive relationships with academic and non-academic divisions/units.

The Director champions service and performance excellence, and plays a key role in leading, influencing and establishing the desired organizational culture. The Director actively engages in efforts to maximize service integration and a cross-functional approach among all units within the URO and is part of a network of registrarial, IT and student service professionals that collectively contribute to U of T’s positive learning environment.

The Director, LSM reports to the University Registrar and works collaboratively with a team of directors across the Vice-Provost, Strategic Enrolment Management portfolio. The Director works closely with academic units and staff across campus events, IT, CTSI, and OREP.

Qualifications

• Minimum of ten (10) years of related experience in registrarial services, instructional services, information & technology services, or data governance at a post-secondary institution.
• Demonstrated success in project management within a complex environment.
• Previous experience in establishing work plans, managing projects deliverables, and developing and managing budgets.
• Knowledge and experience in negotiating equipment and services agreements.
• Knowledge of registrarial matters including scheduling, classroom design and classroom technology.
• Proven experience with data analysis to inform decisions leading to enhancing efficiencies and align with organizational goals is required.
• Experience in post-secondary registrarial, enrolment, student services policies, procedures and systems preferred.
• Previous experience with scheduling software, Student Information Systems, or other enterprise database solutions/customer relationship management systems an asset.
• Experience applying technology and classroom design to enhance the learning experience is an asset.
• Demonstrated managerial experience and proven ability to lead, coach and motivate staff, preferably within registrarial, enrolment or student services of a post-secondary environment.

Skills

• Excellent interpersonal skills with the proven ability to use an inclusive approach to develop and cultivate relationships with students, faculty, staff, and members of the external community.
• Ability and aptitude for progressive, creative, and innovative thinking; Must be able to independently exercise superior judgment to make important decisions on complex matters which may fall outside of established policies.
• A skilled facilitator, presenter, and communicator with the ability to effectively facilitate discussions to achieve appropriate outcomes.
• Ability to lead, influence and support organizational and cultural change.
• Proficiency with standard office software required.
• Ability to interpret and apply a broad range of institutional policies and procedures.
• Strong analytical and organizational ability.
• Proven ability to exercise good judgment, initiative, and maintain confidentiality.
• Ability to work under pressure and with deadline constraints while balancing competing priorities. Strong interpersonal and team skills.

Appointment Details

• Closing Date: 09/09/2025, 11:59PM ET
• Employee Group: Salaried
• Personnel Subarea: PM
• Appointment Type: Budget - Continuing
• Schedule: Full-Time
• Pay Scale Group & Hiring Zone: PM 7 -- Hiring Zone: $145,219 - $69,423 -- Broadband Salary Range: 145,219 - 242,032
• Job Category: Administrative / Managerial

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact

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