4,340 Client Management jobs in South Africa
Client Management & Migration Associate
Posted 2 days ago
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Job Description
Overview
Are you a driven and analytical finance graduate eager to work at the intersection of finance, technology, and client engagement? Our client, an award-winning global technology group, is seeking a dynamic Client Management & Migration Associate to join their innovative and agile team. This is an exciting opportunity to gain exposure to a cutting-edge web-based platform used by leading companies to manage their share incentive plans.
Responsibilities- As a Client Management & Migration Associate, you will: assist with onboarding new clients and uploading share plan data onto the system; provide technical and product guidance on the share plan platform; advise on IFRS 2 and related incentive queries; lead client communication including broker interactions and award issuance processes; deliver platform training to clients and offer continuous support; maintain and grow client relationships, identifying upselling opportunities; gather client feedback and collaborate internally to enhance platform functionality.
- Bachelor’s degree in Finance, Accounting, or related field (CA or equivalent preferred)
- Exceptional academic track record
- Advanced Excel skills (non-negotiable)
- Strong analytical, problem-solving, and communication abilities
- Proactive self-starter, capable of working independently and in a team
- Highly organised and deadline-driven
If you have not been contacted within 10 working days, please consider your application unsuccessful.
#J-18808-LjbffrSales/Client Management Team Member
Posted 12 days ago
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Job Description
Well-established company based in Gqeberha are seeking an experienced dynamic salesperson who can double up as a client relationship manager.
Must have 3 to 5 years' experience in similar role
They need to be energetic, great communicators and have sales experience (Preferably in the Digital Space/Marketing Space)
Must reside in Gqeberha, servicing the PE/Garden Route area
Will be required to travel as well between East London and PE every few months
Basic salary plus commission structure
Should you wish to apply please submit your CV through for consideration.
Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
Sales/Client Management Team Member
Posted today
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Job Description
Client Delivery Management
Posted 6 days ago
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Job Description
Join to apply for the Client Delivery Management role at NTT DATA, Inc.
Join to apply for the Client Delivery Management role at NTT DATA, Inc.
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Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Senior Manager, Managed Services Client Delivery is a senior management role, responsible for managing a team of a Managed Services Client Delivery Specialists.
This role supports the business and protects the company’s reputation by taking responsibility for overall contract management for local, small and medium complexity client contracts.
This role is responsible for ensuring client satisfaction, service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are highly complex by nature and are typically across multiple sites and/or service offerings.
Key responsibilities:
- Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts.
- Oversees the day-to-day delivery of managed services to clients, ensuring adherence to service-level agreements (SLAs) and quality standards.
- Works closely with cross functional teams to identify methods or purchase and procurement, establishing evaluation criteria, evaluating alternative options and assisting with the decision to select the most appropriate vendor/supplier.
- Engages proactively and collaboratively with suppliers to resolve incidents, problems or unsatisfactory performance.
- Cultivates and maintains strong relationships with key clients, serving as the primary point of contact for service-related inquiries, issues, and escalations.
- Acts as a problem solver, addressing client concerns, resolving issues, and ensuring client satisfaction.
- Allocates resources effectively to meet client demands, including people, technology, and infrastructure.
- Identifies potential risks to service delivery and work proactively to mitigate them, ensuring minimal disruption to clients.
- Reviews all proposals delivered to the client and ensure that growth objectives within the account are in line with the company's overall growth objectives and serve the best interest of the client.
- Serves as the client's advocate within the organisation, ensuring their needs and concerns are addressed promptly and effectively.
- Continuously monitors service performance, identifies areas for improvement, and implements strategies to enhance service quality and efficiency.
- Develops and maintains reporting mechanisms to track service delivery KPIs, and provide regular updates to clients and senior management.
- Contributes to pre-sales processes by providing information, determining the effort required to deliver and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client.
- Collaborates and engages with a variety of stakeholders, including the Review Boards and Steering Committees to ensure the delivery of services against the agreed Service Level Agreements.
- Drives service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements.
- Negotiates and resolves contractual issues, including failure to meet contractual obligations.
- Partners with the organization to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilized.
- Leads and mentors a team of delivery managers, service coordinators, and support staff to ensure they meet their goals and deliver exceptional client service.
- Extended understanding of the IT services industry, including trends, technologies, and best practices.
- Extended knowledge of managed services, including service level agreements (SLAs), service delivery models, and service management frameworks.
- Extended understanding of client needs, expectations, and industry-specific challenges to tailor services accordingly.
- Extended leadership and management skills to lead a team of professionals and drive results.
- Excellent communication skills, both written and verbal, for interacting with clients, team members, and stakeholders.
- Ability to build and maintain strong client relationships, understand their needs, and ensure client satisfaction.
- Extended proficiency in project management methodologies to plan, execute, and monitor service delivery projects effectively.
- Strong analytical and problem-solving skills to address client issues and challenges proactively.
- Extended budgeting and financial management skills to ensure profitable service delivery.
- Ability to manage relationships with third-party vendors and partners as needed for service delivery.
- Client centric mindset, always putting the client's needs and satisfaction first.
- Willingness and ability to adapt to changing technology, client requirements, and industry trends.
- Ability to develop long-term and short-term plans for service delivery improvement.
- Focus on achieving measurable outcomes and delivering value to clients.
- Collaboration and teamwork are essential, as the role involves working with cross functional teams.
- Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
- Relevant ITIL certification preferred.
- Relevant project management certification (for example, PMP) is preferred.
- Extended demonstrated experience in a managed services and/or support services environment.
- Extended demonstrated experience in managed services - service delivery and client management.
- Extended demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
- Extended demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
- Extended demonstrated experience in monitoring contract performance.
- Extended demonstrated experience in managing service delivery projects for clients.
- Extended demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
- Extended demonstrated experience in proactive measures to address client concerns and continuously improve service quality.
- Extended demonstrated experience in managing and leading a service delivery team and/or related function.
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries IT Services and IT Consulting
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#J-18808-LjbffrClient Delivery Management
Posted 10 days ago
Job Viewed
Job Description
Overview
Client Delivery Management role at NTT DATA, Inc. The Senior Manager, Managed Services Client Delivery is a senior management role, responsible for managing a team of Managed Services Client Delivery Specialists. This role supports the business and protects the company’s reputation by taking responsibility for overall contract management for local, small and medium complexity client contracts. It is responsible for ensuring client satisfaction, service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that is highly complex by nature and are typically across multiple sites and/or service offerings.
Responsibilities- Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts.
- Oversees the day-to-day delivery of managed services to clients, ensuring adherence to SLAs and quality standards.
- Collaborates with cross-functional teams to identify procurement options, establish evaluation criteria, evaluate options, and assist with selecting the most appropriate vendor/supplier.
- Engages proactively with suppliers to resolve incidents, problems or unsatisfactory performance.
- Cultivates and maintains strong relationships with key clients, serving as the primary point of contact for service-related inquiries, issues, and escalations.
- Acts as a problem solver to address client concerns, resolve issues, and ensure client satisfaction.
- Allocates resources effectively to meet client demands, including people, technology, and infrastructure.
- Identifies potential risks to service delivery and works to mitigate them, ensuring minimal disruption to clients.
- Reviews all proposals delivered to the client and ensures growth objectives align with the company’s objectives and serve the best interest of the client.
- Serves as the client’s advocate within the organisation, ensuring their needs and concerns are addressed promptly and effectively.
- Continuously monitors service performance, identifies areas for improvement, and implements strategies to enhance service quality and efficiency.
- Develops and maintains reporting mechanisms to track service delivery KPIs and provide regular updates to clients and senior management.
- Contributes to pre-sales processes by providing information, estimating effort, and advising on the most effective approach for the client.
- Collaborates with stakeholders, including Review Boards and Steering Committees, to ensure delivery against SLAs.
- Drives service delivery excellence by motivating team members and driving performance against SLAs.
- Negotiates and resolves contractual issues, including failure to meet contractual obligations.
- Partners with the organization to attract the right talent and ensure staffing meets requirements and is fully utilized.
- Leads and mentors a team of delivery managers, service coordinators, and support staff to achieve goals and deliver exceptional client service.
To thrive in this role, you need to have:
- Extended understanding of the IT services industry, including trends, technologies, and best practices.
- Extended knowledge of managed services, including SLAs, service delivery models, and service management frameworks.
- Extended understanding of client needs, expectations, and industry-specific challenges to tailor services accordingly.
- Extended leadership and management skills to lead a team of professionals and drive results.
- Excellent communication skills, both written and verbal, for interacting with clients, team members, and stakeholders.
- Ability to build and maintain strong client relationships, understand their needs, and ensure client satisfaction.
- Extended proficiency in project management methodologies to plan, execute, and monitor service delivery projects effectively.
- Strong analytical and problem-solving skills to address client issues proactively.
- Extended budgeting and financial management skills to ensure profitable service delivery.
- Ability to manage relationships with third-party vendors and partners as needed for service delivery.
- Client-centric mindset, always putting the client’s needs and satisfaction first.
- Willingness and ability to adapt to changing technology, client requirements, and industry trends.
- Ability to develop long-term and short-term plans for service delivery improvement.
- Focus on achieving measurable outcomes and delivering value to clients.
- Collaboration and teamwork, as the role involves working with cross-functional teams.
- Bachelor’s degree or equivalent qualification in Information Technology or Business or related field.
- Relevant ITIL certification preferred.
- Relevant project management certification (e.g., PMP) preferred.
- Extended proven experience in a managed services and/or support services environment.
- Extended proven experience in managed services - service delivery and client management.
- Extended proven experience in successful delivery of managed services to clients, meeting SLAs and quality standards.
- Extended proven experience in service delivery alignment with contractual agreements and compliance requirements.
- Extended proven experience in monitoring contract performance.
- Extended proven experience in managing service delivery projects for clients.
- Extended proven experience in monitoring and assessing client satisfaction through feedback mechanisms.
- Extended proven experience in proactive measures to address client concerns and continuously improve service quality.
- Extended proven experience in managing and leading a service delivery team and/or related function.
Hybrid Working
About NTT DATANTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also a leading provider of digital and AI infrastructure. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity EmployerNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
#J-18808-LjbffrClient Management & Migration Associate (CA or equivalent) (JHB)
Posted 10 days ago
Job Viewed
Job Description
ENVIRONMENT:
JOIN a dynamic team of a cutting-edge FinTech company seeking a young & passionate individual to fill the role of a Client Management & Migration Associate. You will deal with top personnel at clients and assist them with all technical queries. You will set up award issue and exercise processes, including communication with brokers to ensure a seamless trading process, assist client with IFRS 2 and incentive-related queries while creating and providing training to clients in using the platform. Applicants must have a financial background with a Bachelor’s Degree – CA or equivalent, a strong academic record and be technical proficient in Finance with strong Excel skills.
DUTIES:
- Learn and understand all the technical aspects relating to the product to onboard clients and client information onto the platform and manage client requirements.
- Implement and advise on the technical aspects of the product.
- Set up award issue and exercise processes, including communication with brokers to ensure a seamless trading process.
- Assist clients with IFRS 2 and incentive-related queries and in using the system.
- Build relationships with the client.
- Maintain client relationships and offer new or existing solutions to existing clients.
- Understand client needs and collaborate with management, colleagues, and other staff to enhance the product based on new clients or internal requirements.
- Create and provide training to clients in using the platform.
- Provide ongoing feedback and ideas to management on ways to improve the system.
REQUIREMENTS:
- Financial background with a relevant Bachelor’s degree (CA or equivalent).
- Strong academic record & technically proficient (Finance).
- Strong Excel skills is a prerequisite.
- Analytical and problem-solving skills.
- Excellent communication skills (email and in-person).
- Can lead client meetings.
- Can work in a team environment and alone (self-starter).
- Knows how to prioritise tasks and provide excellent service.
- Deadline driven and can work under pressure.
Advantageous –
- Experience in VBA or other basic coding.
- CFA, Level 1, 2 or 3.
- Mathematics Degree or background.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
Desired Skills:
- Bachelor's Degree
- CA
- Excel
Client Management & Migration Associate (CA or equivalent) (JHB)
Posted 13 days ago
Job Viewed
Job Description
Overview
JOIN a dynamic team of a cutting-edge FinTech company seeking a young & passionate individual to fill the role of a Client Management & Migration Associate. You will deal with top personnel at clients and assist them with all technical queries. You will set up award issue and exercise processes, including communication with brokers to ensure a seamless trading process, assist client with IFRS 2 and incentive-related queries while creating and providing training to clients in using the platform. Applicants must have a financial background with a Bachelor’s Degree – CA or equivalent, a strong academic record and be technical proficient in Finance with strong Excel skills.
Duties- Learn and understand all the technical aspects relating to the product to onboard clients and client information onto the platform and manage client requirements.
- Implement and advise on the technical aspects of the product.
- Set up award issue and exercise processes, including communication with brokers to ensure a seamless trading process.
- Assist clients with IFRS 2 and incentive-related queries and in using the system.
- Build relationships with the client.
- Maintain client relationships and offer new or existing solutions to existing clients.
- Understand client needs and collaborate with management, colleagues, and other staff to enhance the product based on new clients or internal requirements.
- Create and provide training to clients in using the platform.
- Provide ongoing feedback and ideas to management on ways to improve the system.
- Financial background with a relevant Bachelor’s degree (CA or equivalent).
- Strong academic record & technically proficient (Finance).
- Strong Excel skills is a prerequisite.
- Analytical and problem-solving skills.
- Excellent communication skills (email and in-person).
- Can lead client meetings.
- Can work in a team environment and alone (self-starter).
- Knows how to prioritise tasks and provide excellent service.
- Deadline driven and can work under pressure.
- Advantageous – Experience in VBA or other basic coding.
- Advantageous – CFA, Level 1, 2 or 3.
- Advantageous – Mathematics Degree or background.
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Client Relationship Management - Lead Specialist
Posted 16 days ago
Job Viewed
Job Description
Company : Marsh
OverviewResponsible for maintaining and expanding a mid-sized book of business containing larger or nuanced accounts across various industries or specialties and may contribute to the sales work for complex high-priority accounts owned by senior colleagues. Develops the sales strategy for managed accounts leveraging an in-depth understanding of client needs market trends and internal product or service offerings. Manages research efforts and analyses on relevant markets and industries to identify potential relationship needs target new buyer hubs and ultimately target areas to expand the book of business for the team and / or personal book of business. Completes analyses consolidating project and / or market data with understood account needs and expectations to fulfill competitive and well-thought proposal work for personal or superior colleagues existing or potential accounts and cross-functional opportunities to institutionalize accounts.
Responsibilities- Develops the sales strategy for managed accounts leveraging an in-depth understanding of client needs, market trends, and internal product or service offerings.
- Manages research efforts and analyses on markets and industries to identify potential relationship needs, target new buyer hubs, and expand the book of business for the team and/or personal book of business.
- Completes analyses consolidating project and/or market data with understood account needs and expectations to fulfill competitive and well-thought proposal work for existing or potential accounts and cross-functional opportunities.
- Develops project plans leveraging knowledge of team and personal technical and professional capabilities, strategizing feasible timelines and work expectations to deliver products and solutions to accounts.
- Conducts robust analyses to create feasible and effective custom product solutions for new or existing personal accounts or complex team accounts, ensuring overall pricing and policy compliance.
- Addresses escalated issues in a timely and effective manner, maintains positive relationships, and delivers on timelines and outcomes.
- Actively engages and nourishes relationships and professional networks within client organizations.
- Attends and participates in industry events and conferences to build a strong professional network, maintain proximity to the relevant market, and represent the Company.
Required Experience :
Unclear Seniority
Key Skills
General Insurance, Corporate Sales, Cost Estimation, Benefits & Compensation, Heavy Equipment, AC Maintenance
Employment detailsEmployment Type : Full-Time
Experience : years
Vacancy : 1
#J-18808-LjbffrBusiness Development Director/Business Development Manager
Posted 15 days ago
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Job Description
#J-18808-Ljbffr
Business Development Director/Business Development Manager
Posted 22 days ago
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Job Description
Business Development Director/Business Development Manager
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About our Team
Are you looking to join an industry-leading sales organisation? Our sales team is dedicated to partnering with organisations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk.
About the Role
We are seeking an accomplished Business Development Director/Business Development Manager to join our team.
In this role, you will be responsible for achieving revenue targets and driving business growth through effective sales strategies, in collaboration with a Field Account Manager and Overlay Sales Specialists. You’ll be responsible the creation of a sales strategy that will build pipeline and drive incremental growth while retaining an existing book of accounts. You will prospect within your assigned territory to develop a robust pipeline, manage territory business plans, and guide prospects through the sales cycle to contract close while maintaining the relationship for retention and support through the customer relationship.
Responsibilities
- Achieving revenue targets and drive business growth within the enterprise space.
- Converting leads to opportunities, ensuring timely and accurate maintenance of accounts.
- Loging customer activity and communications comprehensively within the CRM system.
- Submitting monthly forecast reports and regularly update the sales pipeline.
- Prospecting within the assigned territory to develop and sustain a robust pipeline.
- Developing and manage territory business plans that include new logos, cross-selling, upselling, and renewal opportunities.
- Guiding prospects through the sales cycle to contract close, collaborating with presales and specialist teams as needed.
- Supporting customers through onboarding and implementation phases, in partnership with the FAM, ensuring a seamless transition and ongoing revenue life cycle management.
Requirements
- Able to demonstrate experience with a focus on strategic accounts within the enterprise space.
- Prove proficiency in CRM systems, particularly Salesforce.
- Have excellent communication, negotiation, and interpersonal skills.
- Able to work independently and collaboratively within a team environment.Display analytical and problem-solving abilities.
- Have a proactive approach to identifying and pursuing new business opportunities.
- Able to manage complex sales cycles and close large deals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Generous holiday allowance with the option to buy additional days
Health screening, eye care vouchers and private medical benefits
Life assurance
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days, giving you time to support the charities and causes that matter to you
Access to employee resource groups with dedicated time to volunteer
Access to extensive learning and development resources
Access to employee discounts scheme via Perks at Work
Learn more about the LexisNexis Risk team and how we work here
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
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We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
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USA Job Seekers:
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.EEO Know Your Rights. #J-18808-Ljbffr