Pharmacist Assistant QPB - Clicks Kalahari Mall

Upington, Northern Cape Clicks Group Limited

Posted 20 days ago

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Job Description

Pharmacist Assistant QPB - Clicks Kalahari Mall

Listing reference: click_

Listing status: Online

Apply by: 16 February 2025

Position summary

Industry: Pharmaceutical Sector

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Upington

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction.

Job Objectives:

Responsibilities

  1. Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines.
  2. Administration of scripts and or any other claiming/capturing related procedure.
  3. Accurate and complete handling of all profiles worked on.
  4. Interact with health care professionals where needed.
  5. Problem solving and follow up of queries.

Duties

  1. Interact with customers via telephone or other means regarding medication and Healthcare Services.
  2. Accurate capturing of scripts received at the Central Pharmacy centre.
  3. Handling of queries regarding prescriptions.
  4. Patient Profile management.
  5. Assist with Chronic authorizations.
  6. Liaison with all other departments.
  7. Ad hoc requirements as per operational requirements.

Knowledge:

  1. SAPC and relevant legal knowledge.
  2. Sound knowledge of the chronic authorization process and procedures.
  3. Customer service oriented.
  4. Ethical working practice and compliance.

Skills:

  1. Computer literacy (MS Office).
  2. Customer service oriented.
  3. Accuracy and attention to detail.
  4. Must be bilingual (with English being one of the requirements).
  5. Must be able to work with patients and be adaptable to assist with various departmental duties.
  6. Be able to use initiative in order to provide patient satisfaction.
  7. Adaptability.
  8. Positive attitude.
  9. Be able to work under pressure.
  10. Adhering to Principles and Values.
  11. Working with People.
  12. Delivering Results and Meeting Customer Expectations.

Experience:

Minimum 1 year in the role of Pharmacist Assistant Post Basic.

Education:

Further Education and Training Certificate Pharmacist Assistance (Essential).

Kindly note only applicants who meet the minimum requirements will be contacted.

All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.

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Customer Service Manager Work From Home

Upington, Northern Cape Galaxy Outsourcing Limited

Posted 20 days ago

Job Viewed

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Job Description

Customer Experience (CX) Team Lead

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Duties & Responsibilities

Key Responsibilities:

  • Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
  • Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
  • Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
  • Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
  • Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
  • Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
  • Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
  • Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.
Desired Experience & Qualification

Requirements:

  • Animal Lover: Must love animals.
  • Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
  • Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
  • Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
  • Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
  • Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
  • Customer-Centric: A strong commitment to delivering outstanding customer service.
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This advertiser has chosen not to accept applicants from your region.

Customer Service Manager - UK Company. (Work From Home)

Upington, Northern Cape Galaxy Outsourcing Limited

Posted 20 days ago

Job Viewed

Tap Again To Close

Job Description

Customer Experience (CX) Team Lead

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Duties & Responsibilities

Key Responsibilities:

  • Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
  • Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
  • Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
  • Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
  • Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
  • Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
  • Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
  • Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.
Desired Experience & Qualification

Requirements:

  • Animal Lover: Must love animals.
  • Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
  • Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
  • Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
  • Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
  • Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
  • Customer-Centric: A strong commitment to delivering outstanding customer service.
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This advertiser has chosen not to accept applicants from your region.
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