194 Kalahari Mall jobs in South Africa

Northern Cape, South Africa

Responsibilities:

• Driving turnover to ensure the achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Qualifications & Experience:

• A Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Skills:

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Negotiation & Selling
• Policy & Procedures
• Strategic Sales Planning
• Leadership

Behaviors:

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs Work - effectively plans, organizes and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organization
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values Differences - recognizes, respects, and appreciates the diverse values, beliefs, and perspectives of others

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 specialty lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

At Totalsports we’re all about PERFORMANCE, we INSPIRE, we’re AUTHENTIC, we’re MOTIVATING, we INNOVATE, and we are REAL. We are looking for a team player who embodies a passion for sports and keeping fit and healthy, as well as an individual who develops, inspires, motivates and drives a high-performance.

We’re the #HomeofSport , join our commitment to inspire & unlock potential by making sport & fitness accessible to everyone.

At adidas we have been challenging the status quo for over 70 years and we’re not done yet.

We are calling all Store Associates who don’t accept what “was” or what “is,” but those who want to create what will be, and who share our desire to make a difference. We believe sport has the power to change lives. To bring this mission to life we foster a culture centered on creativity, confidence, and collaboration, and while we will never rest on our laurels, we are humbled that this has allowed us to be recognized as one of the “world’s most attractive employers.”

We also understand that the future runs on diverse and fresh perspectives. True to this spirit, we believe in assembling talented teams from far and wide and unite by a common goal: to change the world through sport.

We could list tired, old bullet points about Store Associate tasks but we’re confident you already know that. Here’s a bit about the kind of Store Associates we are looking for:

Creators – If you want to build a tomorrow better than the day that came before, you’re a creator. Creators find inspiration in unlikely places, look at the world in their own unique way, are confident and have an uncanny ability to connect dots that others just don’t see.

Confidence – Use your retail experience to exceed customer expectations. Create an emotional connection with every customer by being a passionate and enthusiastic adidas Brand ambassador.

Collaborator – You thrive on building relationships and working with your team to achieve a common goal: to be the best sports company in the world.

Ready to apply? Here’s what you need to know:

• Availability must be flexible and include evenings and weekends.
• Hours are part time and will vary based on business needs.
• You must have or be pursuing a high school diploma or general education degree (GED).
• Three to six month’s experience working in a retail environment preferred.
• Basic numeracy, literacy, and verbal communication skills required.
• Must be 16 years of age or older.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.
• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
• Diversity, Equity, and Inclusion at adidas means championing individual uniqueness and cultivating a culture of belonging in which everyone can create at their best.
• We embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce that reflects our consumers and communities.
• adidas offers Part-Time employees working between 20-29 hours per week a robust and progressive medical plan, including HSA (Health Savings Account) prescription drug coverage and fertility support. adidas offers Part-Time employees working less than 20 hours per week receive discounts for prescription drug coverage and vision services. Once eligibility criteria is met, employees are able to enroll in adidas’ 401k plan, Stock Purchase Plan with employer match and for education assistance.
• Employees are eligible to earn monthly and quarterly incentives.
• Employees accrue prorated flexible time off in the amount 1 hour per every 30 hours worked. Part-time employees receive premium pay when working on one of the seven retail designated holidays.
• Though our teammates hail from all corners of the world, our working language is English.

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE: Speak up when you see an opportunity; step up when you see a need.
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

A well-established digital printing company in Epping, Cape Town invite applications for a level customer service/production coordinator preferably from a retail print background to administer key account logistics and campaign implementation. Previous experience in printing (digital, screen and litho) manufacturing and finishing processes is essential.

Responsibilities:

• Receive production requests and prioritise accordingly to meet deadlines
• Read, process, comprehend, and follow the detailed written and verbal instructions of the customers prior to starting the job to assure the job is done correctly and to clients satisfaction
• Work with production staff and sales staff to ensure customer expectations are met
• Manage account services through quality checks on client products and follow-up with timeous communication
• Coordinating delivery schedules, arranging collections, installations of products and services

Required:

• Previous experience in printing (digital, screen and litho) manufacturing and finishing processes essential.
• Aptitude to learn quickly 
• Must be able to multi-task 
• Must be able to work independently 
• Excellent written and communication skills 
• Strong customer service skills 
• Detail oriented, organised, and deadline-driven
• Must be able to work extended hours to meet campaign deadlines if necessary is non-negotiable
• Previous project management experience will be an advantage
• Must have driver's licence and own transport

If you meet the above requirements please send Cv's to '>

Remuneration:  R12,600
Monthly bonus:  R2,000

The most important requirements for this role:

• You must have and love a cat.
• Be able to work 2 Sundays per month 
• At least one year's contact centre experience (or be a really impressive communicator if you don’t have formal experience).
• You must have a fast broadband connection with good upload and download speed.
• You must be able to communicate effectively in English to customers from the UK.
• You must love cats! This is a role for someone who has a passion for customer service and a passion for cats.

About the company:
Our company is one of the leading premium cat food brands in the UK, renowned for our commitment to using real meat in our recipes. We pride ourselves on being the best and only meat-only premium cat food, dedicated to providing the highest quality nutrition for cats. Our mission is to ensure that every cat receives the best possible diet, and we are looking for purr-fectly passionate individuals to join our team and contribute to this goal.

Who we are looking for:
We are seeking individuals who are enthusiastic about customer service and share our love for cats. The ideal candidate will have:

• Experience in a contact centre environment, showcasing their ability to handle customer inquiries and provide exceptional service.
• A cheerful personality and a pleasant, clear voice that makes customers feel welcome and valued.
• Strong computer literacy, ensuring you can navigate various software and systems with ease.

Requirements:

To successfully perform the role of a home-based customer service representative, you will need:

• A quiet office space at home, free from distractions, with a reliable fibre internet connection.
• A laptop or desktop computer that meets our technical specifications.
• Back-up power solutions to protect against load shedding, ensuring you can work uninterrupted.

If you’re feline like this is the purr-fect role for you and you’re ready to join a company that values both customer service and feline friends, please send your CV to   with the reference: CC07/07  in the title.

We look forward to welcoming a new member to our dedicated team of cat enthusiasts! Don’t paws, apply now and make this oppawtunity your

Overview

Job title: Customer Service Manager

• We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Osiris, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
• Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• This will help us excel at delivering the best customer experience to stay ahead of the game.

As part of your role, your responsibilities will include :

• Manage all aspects of the recruitment, selection and onboarding of new staff
• Ensure your region is sufficiently staffed according to inbound volume trends, Fixture Indexes, events and headcount forecasts
• Consistently review inbound volume, headcount forecasts and player base growth in order to remain sufficiently staffed at all times
• Proactively compile and present a business case for additional headcount where additional headcount is required based on growth
• Ensure additional staffing is secured where demand increases in order to retain the necessary handling rates and service levels
• Ensure that all P1, P2 and P3 events are effectively handled and debriefed during shift
• Ensure all P1, P2 and P3 events are reviewed, documented and all stakeholders involved and responsible for the events are engaged and collaborated with to mitigate the risk of similar events from occurring in the future
• Actively monitoring all staff's performance and decisively manage performance in line with the PEP process where performance standards are not met
• Ensure Coaches are continuously developed and performing at a high standard
• Manage all disciplinary processes in line with the Code of Conduct when and where required
• Ensure that all staff have a Personal Development Plan in place and that these are actively attended to, managed and reviewed regularly
• Ensure you have active staff development processes and campaigns in place that supports all staff's personal development plans and proactively managing succession planning within the Contact Centre
• Initiation and management of staff reward and recognition campaigns, both formal long-term campaigns as well as short-term ad hoc campaigns where needed
• Ensure regular staff engagement sessions are held that also includes 1 on 1 meetings with staff members
• Based on your regular staff engagement understand what's making the Contact Centre less desirable and ensure measures are put in place to address such detractors. At the same time understand what can be regarded as promoters and ensure more consistent campaigns cements this to make the Contact Centre the best environment to work in and that drives overall motivation and happiness amongst staff
• Continuously working on achieving the set annual Contact Centre goals for your region / s
• Equip your Coaches with all the relevant tools, skills and information that will produce engaging and meaningful pre-shift engagements
• Ensure a 95% handling rate is achieved during all shifts
• Ensure that service levels are achieved as per the set Contact Centre goals
• Consistently work on reducing the average queue times to deliver fast and efficient customer service
• Review all customer journey elements and ensure all CX elements are continuously streamlined and improved on in order to deliver an extraordinary customer experience
• Constantly review the effectiveness of your Coaches and implement new strategies to further streamline shift operations and the performance of all Contact Centre staff
• Analyse CSAT, FCR and NPS data to fully understand customer's sentiment on our product, service and processes
• Ensure other avenues of data gathering are tapped into to gather a 360 degree view of all pain points. These avenues could be the Contact Centre and other operational teams, feedback derived from Service Recovery events etc.
• Ensure all pain points are documented and all stakeholders are engaged and collaborated with, in an effort to eradicate the pain points
• Serve in a project management capacity to ensure VOC pain points and new initiatives are delivered upon as efficiently and effectively as possible
• Prepare monthly VOC Steerco updates on progress made
• Ensure sufficient reporting and project tracking is in place to monitor success and impact of the changes implemented
• Ensure that the Contact Centre environment has sufficient real-time monitoring dashboards and alerts in place to drive optimum efficiency
• Compile relevant and informative monthly Contact Centre performance reports
• Critically analyse the performance the Contact Centre and ensure relevant performance conversations are held with relevant teams where applicable
• Ensure customer experience trends (eg. CSAT, NPS etc.) are consistently analysed, root causes identified and plans are put in place to mitigate poor CX trends
• Identify opportunities for reporting automation, alert automation etc.
• This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

The necessary skills that we require for this role include :

• Minimum of 4 years’ experience in a Customer Service / Contact Centre role
• Minimum of 4 years of management experience within a Contact Centre environment
• Diploma / Degree is essential
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations

It would be great if you also have some of the following skills :

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
• Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions

Deadline : 21st August,2025

• Customer Service jobs