136 IT Trainer jobs in South Africa

Job Summary:
To facilitate a short term product and service training program to enhance the effectiveness of the client's workplace and their overall customer offering.

Key Responsibilities and Deliverables:
Daily Operations
•Group product training of FSPs in-store on a specific product/service.
•Assisting with the compilation of weekly training reports
•Overseeing of compliance of data capturing for training on tracking platforms
•Weekly store auditing of staff and identification of improvement actions, both individual and collective, evaluating and measuring the effectiveness of training

Teamwork And Communication
•Build sound relationships with store staff and management for ongoing support
•Display sound teamwork in working closely with others to achieve shared goals
•Monitor and report on improvements in the quality of data captured
•Conducting assessments with the field force to gauge knowledge retention
•On-the-job training of other trainers in the region.
•Assist with arranging of training logistics (equipment, venues, resources etc) when necessary.

Minimum Qualifications: Diploma/Degree preferred
Driver’s license (code 8)
Minimum Experience: 3 years of training experience; 3 years of experience in the retail industry is preferred.
Knowledge, Skills & Abilities: Effective Administration
Efficient project management skills
Communication Skills (verbal & written)
Deadline management
Analytical skills
Reporting skills
Risk assessment and management

Key Compete cies
•Emotional maturity
Impact & influence
•Critical thinking
•Organizational awareness
•Resilience & stress management
•Effective Self-Management
•Agility
•Performance & results driven.
•Planning & prioritization
•Analysis & problem solving
•Quality & detail excellence
•Demonstrate consistent application of internal procedures.
•Plan and prioritize, demonstrating abilities to manage competing demands.
•Demonstrate resilience in remaining positive and focused despite negativity, obstacles, challenges, or objections.
•Demonstrate flexibility in balancing achievement of objectives with ability to understand and respond to organizational needs.
•Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.

Knowledge, Skills & Abili ies:
•Strategic thinking and analytical skills
•Ability to influence and motivate others.
•Excellent leadership capabilities
•Intermediate IT skills
•Computer literacy – MS Office suite
•Communication skills (verbal & written)
•Presentation & facilitation skills
•Ability to work under pressure and create and process content quickly.
•Conflict resolution skills
•Administration skills
•Planning & organizing skills
•Research skills
•Ability to work with others developmentally.
•Attention to detail and accuracy.
•Proven ability to manage multiple projects with tight deadlines.
•Understanding of business and management

Job Summary:
To facilitate a short term product and service training program to enhance the effectiveness of the client's workplace and their overall customer offering.

Key Responsibilities and Deliverables:
Daily Operations
•Group product training of FSPs in-store on a specific product/service.
•Assisting with the compilation of weekly training reports
•Overseeing of compliance of data capturing for training on tracking platforms
•Weekly store auditing of staff and identification of improvement actions, both individual and collective, evaluating and measuring the effectiveness of training

Teamwork And Communication
•Build sound relationships with store staff and management for ongoing support
•Display sound teamwork in working closely with others to achieve shared goals
•Monitor and report on improvements in the quality of data captured
•Conducting assessments with the field force to gauge knowledge retention
•On-the-job training of other trainers in the region.
•Assist with arranging of training logistics (equipment, venues, resources etc) when necessary.

Minimum Qualifications: Diploma/Degree preferred
Driver’s license (code 8)
Minimum Experience: 3 years of training experience; 3 years of experience in the retail industry is preferred.
Knowledge, Skills & Abilities: Effective Administration
Efficient project management skills
Communication Skills (verbal & written)
Deadline management
Analytical skills
Reporting skills
Risk assessment and management

Key Compete cies
•Emotional maturity
Impact & influence
•Critical thinking
•Organizational awareness
•Resilience & stress management
•Effective Self-Management
•Agility
•Performance & results driven.
•Planning & prioritization
•Analysis & problem solving
•Quality & detail excellence
•Demonstrate consistent application of internal procedures.
•Plan and prioritize, demonstrating abilities to manage competing demands.
•Demonstrate resilience in remaining positive and focused despite negativity, obstacles, challenges, or objections.
•Demonstrate flexibility in balancing achievement of objectives with ability to understand and respond to organizational needs.
•Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.

Knowledge, Skills & Abili ies:
•Strategic thinking and analytical skills
•Ability to influence and motivate others.
•Excellent leadership capabilities
•Intermediate IT skills
•Computer literacy – MS Office suite
•Communication skills (verbal & written)
•Presentation & facilitation skills
•Ability to work under pressure and create and process content quickly.
•Conflict resolution skills
•Administration skills
•Planning & organizing skills
•Research skills
•Ability to work with others developmentally.
•Attention to detail and accuracy.
•Proven ability to manage multiple projects with tight deadlines.
•Understanding of business and management

Job Summary:
To facilitate a short term product and service training program to enhance the effectiveness of the client's workplace and their overall customer offering.

Key Responsibilities and Deliverables:
Daily Operations
•Group product training of FSPs in-store on a specific product/service.
•Assisting with the compilation of weekly training reports
•Overseeing of compliance of data capturing for training on tracking platforms
•Weekly store auditing of staff and identification of improvement actions, both individual and collective, evaluating and measuring the effectiveness of training

Teamwork And Communication
•Build sound relationships with store staff and management for ongoing support
•Display sound teamwork in working closely with others to achieve shared goals
•Monitor and report on improvements in the quality of data captured
•Conducting assessments with the field force to gauge knowledge retention
•On-the-job training of other trainers in the region.
•Assist with arranging of training logistics (equipment, venues, resources etc) when necessary.

Minimum Qualifications: Diploma/Degree preferred
Driver’s license (code 8)
Minimum Experience: 3 years of training experience; 3 years of experience in the retail industry is preferred.
Knowledge, Skills & Abilities: Effective Administration
Efficient project management skills
Communication Skills (verbal & written)
Deadline management
Analytical skills
Reporting skills
Risk assessment and management

Key Compete cies
•Emotional maturity
Impact & influence
•Critical thinking
•Organizational awareness
•Resilience & stress management
•Effective Self-Management
•Agility
•Performance & results driven.
•Planning & prioritization
•Analysis & problem solving
•Quality & detail excellence
•Demonstrate consistent application of internal procedures.
•Plan and prioritize, demonstrating abilities to manage competing demands.
•Demonstrate resilience in remaining positive and focused despite negativity, obstacles, challenges, or objections.
•Demonstrate flexibility in balancing achievement of objectives with ability to understand and respond to organizational needs.
•Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.

Knowledge, Skills & Abili ies:
•Strategic thinking and analytical skills
•Ability to influence and motivate others.
•Excellent leadership capabilities
•Intermediate IT skills
•Computer literacy – MS Office suite
•Communication skills (verbal & written)
•Presentation & facilitation skills
•Ability to work under pressure and create and process content quickly.
•Conflict resolution skills
•Administration skills
•Planning & organizing skills
•Research skills
•Ability to work with others developmentally.
•Attention to detail and accuracy.
•Proven ability to manage multiple projects with tight deadlines.
•Understanding of business and management

We are seeking an experienced and knowledgeable Corporate Trainer to join our team and lead training sessions on Android products and services. As an Android Trainer, you will be responsible for designing, developing, and delivering comprehensive training programs that empower participants to effectively utilize Android products and services. Your expertise will play a crucial role in ensuring that our clients' employees are equipped with the necessary knowledge about the potential of Android platforms.

The main audience are salespeople in international tech stores who need to have fu information about the product to be able to present it correctly to potential customers.

We provide necessary trainings on presentations and Android products and services. From your side it is required to be an active Android user (smartphones/tablets, etc.).

• Conduct engaging and informative training sessions both in-person and virtually, catering to diverse audiences including clients, employees, and partners.
• Participate in design and development of training materials, curriculum, and resources focused on Android products, services, and technologies.
• Collaborate with cross-functional teams to identify training needs and customize content accordingly.
• Offer one-on-one coaching and support to participants who require additional assistance.
• Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, and make necessary improvements.
• Maintain training documentation, including manuals, guides, presentations, and course materials.

• Proven experience as a corporate trainer, instructional designer, or similar role.
• Familiarity with adult learning principles, instructional design methodologies, and training delivery techniques.
• Excellent verbal and written communication skills to convey complex concepts clearly and concisely.
• Strong presentation and public speaking skills with the ability to engage and captivate diverse audiences.
• Ability to adapt training content to different skill levels, learning styles, and organizational needs.
• Flexibility to modify training approaches based on participant feedback and changing business requirements.
• Empathy and patience to address participant questions, concerns, and challenges effectively.
• Strong analytical and problem-solving skills to identify training gaps and customize content accordingly.
• Comfortable using various training tools, platforms, and multimedia resources for both in-person and virtual training delivery.
• Ability to analyze feedback and data to continuously enhance training programs.
• Sensitivity to diverse cultures, backgrounds, and perspectives, ensuring an inclusive and respectful training environment.

We would be happy to get to know you and your skills better and see how we can support each other's growth.

Please apply and let's meet!

CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We have a rewarding opportunity for an experienced Sales Trainer to join our team and play a vital role in enhancing the sales skills and performance of our sales consultants. As a Sales Trainer, you will be responsible for designing and delivering training programs, coaching individuals, and driving sales excellence within our BPO Business.

Responsibilities:

• Training Program Development:

Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns.

• Training Delivery:

Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques.

• Sales Coaching:

Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback.

• Performance Evaluation:

Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills.

Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes.

• Product Knowledge:

Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers.

• Compliance and Regulations:

Educate on industry regulations, compliance requirements, and ethical sales practices.

• Documentation:

Maintain accurate records of training sessions, attendance, and performance improvement plans.

Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum.

Qualifications:

• 2+ years’ experience in FSP training within a BPO or contact centre environment.
• Strong understanding of sales methodologies and techniques.
• Excellent presentation and communication skills.
• Ability to motivate and inspire sales teams.
• Proficiency in using training tools and technology.
• Detail-oriented with excellent organizational skills.
• Patience and the ability to provide constructive feedback.
• Certifications in sales training or relevant field (FAIS and SSETA accreditation would be advantageous)

Competitive salary and performance-based incentives.

Professional development and ongoing training opportunities.

Collaborative and supportive team environment.

If you have a passion for sales and a knack for teaching and motivating others, we invite you to apply for the Sales Trainer position. Help us develop a high-performing sales team and drive business success through effective training and coaching.

Compliance Training Insurance Product Training Sales Training Training & Development

Banking Business Process Outsourcing (BPO) Insurance

CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We have a rewarding opportunity for an experienced Sales Trainer to join our team and play a vital role in enhancing the sales skills and performance of our sales consultants. As a Sales Trainer, you will be responsible for designing and delivering training programs, coaching individuals, and driving sales excellence within our BPO Business.

Responsibilities:

1. Training Program Development: Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns.
2. Training Delivery: Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques.
3. Sales Coaching: Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback.
4. Performance Evaluation: Monitor and evaluate performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills.
5. Product Knowledge: Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers.
6. Compliance and Regulations: Educate on industry regulations, compliance requirements, and ethical sales practices.
7. Documentation: Maintain accurate records of training sessions, attendance, and performance improvement plans.

Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum.

Qualifications:

1. 2+ years’ experience in sales training within a BPO or contact centre environment.
2. Strong understanding of sales methodologies and techniques.
3. Excellent presentation and communication skills.
4. Ability to motivate and inspire sales teams.
5. Proficiency in using training tools and technology.
6. Detail-oriented with excellent organizational skills.
7. Patience and the ability to provide constructive feedback.
8. Certifications in sales training or relevant field a plus.

If you have a passion for sales and a knack for teaching and motivating others, we invite you to apply for the Sales Trainer position. Help us develop a high-performing sales team and drive business success through effective training and coaching.

Compliance Training, Learning and Development, Product Training, Sales, Training & Development

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Western Cape

Contract: Permanent

Remuneration: Market related

EE position: No

Are you interested in a Technical Trainer career in Woolworths Supply Chain and Logistics?

Main Purpose

To effectively facilitate and manage the learning of employees in Technical Training and effectively support the operations by doing all required process/procedure training and assessments in line with operational requirements.

Key Responsibilities

TECHNICAL & FUNCTIONAL TRAINING

• Manage Unicentre Technical Training and ad hoc requests
• Schedule all technical process training required in a responsible operation
• Complete all course administration before any scheduled training
• Facilitate all on-the-job Technical Training as per the technical process training schedule
• Complete all Technical theoretical assessments for all employees where relevant
• Complete all Technical job assessments for all employees where relevant
• Complete random Technical Process Compliance Checks
• Assess all employees as per the Operations Managers request in line with operational requirements
• Report to the Operational Manager and First Line Manager on all assessment results
• Have regular sessions with the Operations Manager and First Line Managers to discuss all process training requirements of the operation
• Administer all Skills Development and Career Path training for the site
• Partner with the Process & Integration Manager to support the implementation of initiatives/ projects related to new or updated operations processes and procedures
• Partner the Process & Integration Manager on the design of learning and assessment guides and the updating of new/ updated technical training learning material
• Submit all training registers and other relevant documentation from the responsible operation to the Supply Chain & Logistics Skills Development Facilitator (SDF)
• Schedule training, taking into consideration operational impacts
• Compile weekly and monthly reports accurately and distribute to the L & D Manager
• Maintain a high level of confidentiality and integrity
• Adhere to company policies, procedures and legislation (e.g., OHASA and SHE programme) in line with corporate governance
• Support the broader team with any L&D initiatives taking place on Site
• Ability to interpret and apply Standard Operating Procedures into Training processes and content

LEADERSHIP & SELF

• Personal effectiveness
• Passion for the brand and customers
• Delivering high performance
• Connecting people
• Planning and organizing
• Having an innovative mind-set
• Influential
• Enthusiasm for lifelong learning
• Ability to work under pressure whilst maintaining attention to detail

BUSINESS & FINANCE

• Demonstrates a thorough understanding of the business measures and targets relating to own role
• Knowledge and process understanding of logistics and related distribution processes would be advantageous
• Ability to identify operational obstacles, opportunities and refer to relevant management
• Ability to challenge and be challenged rationally with/by management in order to ensure optimal process compliance and productivity

CUSTOMER & ENVIRONMENT

• Display a customer service mindset, by demonstrating an understanding of the impact of own role on service delivery to internal and external customers
• Build relationships with Operations Managers and General Managers

SYSTEMS, PROCESS & TECHNICAL COMPLIANCE

• Ability to facilitate learning and coach others
• Ability to Train on most digital platforms (MS teams/Zoom)/Technologically Sound
• Strong Digital capabilities within the L&D scope
• Exposure in Facilitating Traditionally and Online
• Strong facilitation and Presentation Skills
• Proactive and keeps abreast with industry changes within the L&D scope
• Knowledge of relevant computer packages and ability to capture information and produce reports on these packages
• Ability and understanding of Warehousing and Supply Chain end-to-end processes
• A good understanding and working knowledge of all WHS processes (TRICEPS) would be advantageous

OTHER JOB REQUIREMENTS

What theoretical knowledge (e.g. degree / diploma) does the job require?

• Matric certificate or relevant tertiary certificate at NQF Level 4
• An ETD Certificate would be advantageous

What experience (e.g. previous exposure) does the job require?

• 2-4 years’ experience in Supply Chain & Logistics
• 2 years’ experience in training/ learning and development
• Experience in facilitating a variety of initiatives beyond technical training would be advantageous

What operational requirements (e.g., working hours & environment) does the job require?

• Ability to work flexible hours within the business requirements is important
• Ability to work in different temperature-controlled regimes e.g., Cold Chain and Frozens

Other key requirements

The deliverables are not limited to the accountabilities specified in the job advert. These key accountabilities highlight the focus areas of the job. Specific and/or additional deliverables can be requested by management. The key responsibilities and accountabilities may change from time to time in response to changes in business strategy, operational requirements, and shift rotation.

“As a proud South African brand, Woolworths is committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions. ”

We're looking for a Sales Trainer to join our team in Johannesburg to confidently deliver training that continuously improves the content and delivery styles for new trainees and existing agents.

Responsibilities

1. Facilitate training group as per Client curriculum requirements
2. Transfer of skills into different campaigns and accounts required for various industries
3. Conduct Training Needs Identification as per project requirements and report findings
4. Attend Quality Calibration sessions and ensure variance is less than 5%
5. Take Calls for minimum 4 hours each month
6. Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date
7. Self-upskill on industry updates and relevant knowledge
8. Communicate with team on Knowledge and Skill updates for relevant campaigns
9. Coordinate with OPS manager to help transition agents from Training to incubation as per expectations
10. Coach own Trainees on observed Knowledge and Skill gaps
11. Manage Attrition within Training groups with regular one-on-ones
12. Review Training content and suggest new ways of delivery to improve effectiveness
13. Complete Training Administrative tasks as per set timelines
14. Continuously monitor Process and Knowledge updates and suggest changes to Training content and delivery
15. Keep up to date with changes by attempting monthly Knowledge Assessment

Qualifications & Experience

1. Minimum 2 Years’ experience as a L&D Sales trainer
2. Experience within BPO Sector
3. Experience in both inbound and outbound sales

Cold Calling, Facilitating, Product Training, Sales Training & Development, Business Process Outsourcing (BPO), Information Technology (IT), Sales

CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We have a rewarding opportunity for an experienced Sales Trainer with experience in FSP to join our team and play a vital role in enhancing the sales skills and performance of our sales consultants. As a Sales Trainer, you will be responsible for designing and delivering training programs, coaching individuals, and driving sales excellence within our BPO Business.

Responsibilities:

• Training Program Development:

Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns.

• Training Delivery:

Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques.

• Sales Coaching:

Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback.

• Performance Evaluation:

Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills.

Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes.

• Product Knowledge:

Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers.

• Compliance and Regulations:

Educate on industry regulations, compliance requirements, and ethical sales practices.

• Documentation:

Maintain accurate records of training sessions, attendance, and performance improvement plans.

Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum.

Qualifications:

• 2+ years’ experience in FSP training within a BPO or contact centre environment.
• Strong understanding of sales methodologies and techniques.
• Excellent presentation and communication skills.
• Ability to motivate and inspire sales teams.
• Proficiency in using training tools and technology.
• Detail-oriented with excellent organizational skills.
• Patience and the ability to provide constructive feedback.
• Certifications in sales training or relevant field a plus.

If you have a passion for sales and a knack for teaching and motivating others, we invite you to apply for the Sales Trainer position. Help us develop a high-performing sales team and drive business success through effective training and coaching.

Application Process:

Interested candidates are encouraged to submit their resume to

Business Process Outsourcing (BPO) Insurance Product Knowledge Product Training Training