134 IT Trainer jobs in South Africa

Listing reference:

Listing status: Online

Apply by: 18 September 2025

Position summary

Industry: Wholesale & Retail Trade

Job category: Training

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

The Body Shop is an international brand of luxury bath, body and beauty products operating in retail locations throughout South Africa. We currently have a vacancy for a Trainer in Woodstock, Cape Town. The main purpose of the job is to support the brand in achieving strategic objectives and operational excellence through developing people who are optimally inducted and up-skilled, through relevant and agreed training and coaching.

Job description

• To coordinate the delivery of learning activities in line with the approved calendar, budget and business requirements.
• To deliver management development programmes, according to group standards, in order to develop organizational capability and to meet current and future business needs.
• To deliver learning and development programmes that supports the organizational Transformation Agenda.
• To deliver learning and development interventions in line with quality standards in order to achieve learning outcomes and business objectives.
• To evaluate, monitor and report on learning and development interventions, in line with quality management standards and business requirements in order to ensure positive business and learner impact as well as continuous improvement.
• To comply with group policies, quality assurance standards and regulatory requirements.
• To provide learning and development advise, guidance and support to business stakeholders in line with group policy and standards in order to achieve business objectives.

Minimum requirements

Job Objectives:

• To analyse needs, design, plan, communicate, organise and co-ordinate the training calendar and subsequent training events (internal and external), as agreed with the Business Leader and Training Strategy.
• Facilitate training as per training calendar and perform coaching where appropriate.
• Conduct assessments during and after training, and communicate results timeously to all relevant parties.
• Keep record of training events by using attendance registers, logging training records onto the CRS system and reporting training results to relevant parties.
• Support training and development projects where agreed.
• Support with course material maintenance and training program design, where assigned and realised.
• Ensure own business updates and understanding to allow effective and real time skill transfer.
• To support line by overseeing and driving the implementation of key training programs (e.g. TBS Store Manager Development Program).
• Build and maintain relationships with key stakeholders and use these relationships to actively drive a development culture within The Body Shop.

Qualifications and Experience:

• Matric/Grade 12 (essential).
• 3 Year Diploma or Degree (occupational directed education, training, development practitioner (ODETDP) (essential).
• 2-3 years training and development experience.
• 2-3 years experience in facilitation and presentation.
• Knowledge of the retail beauty industry (desirable).
• Qualification in Somatology or Health and Skincare or related (desirable).

Skills, Abilities and Job Related Knowledge:

• Training needs analysis.
• Knowledge of TBS products lines and operations.
• Knowledge of NQF, SAQA, Skills Development act.
• Knowledge of training and development framework and methodologies.
• Communication and marketing skills.
• Verbal and written communication skills (report writing).
• Conflict and dispute management skills.
• Service and budget negotiations skills.
• High-level presentation skills.
• Change management facilitation skills.

We are seeking a skilled and enthusiastic Call Center Trainer with hands-on experience using Siebel CRM software to join our team. As a Call Center Trainer, you will play a pivotal role in equipping our call center agents with the knowledge and skills they need to provide excellent customer service while efficiently utilizing Siebel CRM to manage customer interactions. You will be responsible for creating training materials, conducting sessions, and ensuring that all agents are proficient in using Siebel to deliver exceptional service.

If you are passionate about training, have experience with Siebel CRM, and enjoy helping others succeed, we would love to hear from you

Key Responsibilities:

• Training Development and Delivery:
• Design, develop, and deliver training programs focused on Siebel CRM and customer service techniques.
• Conduct training sessions for new hires and ongoing development for existing call center agents, ensuring mastery of Siebel functionality.
• Create training manuals, guides, and multimedia resources to assist agents in learning Siebel CRM.
• Siebel CRM Expertise:
• Provide in-depth training on Siebel modules, including customer interaction management, case management, and reporting features.
• Ensure agents understand Siebel navigation, ticket handling, escalation procedures, and data entry standards.
• Troubleshoot and assist agents with any Siebel-related issues during training or in their daily activities.
• Monitoring and Performance Evaluation:
• Assess trainee performance through quizzes, role-playing, and practical exercises.
• Provide feedback and coaching to agents on improving their use of Siebel CRM and overall customer service skills.
• Track training progress and effectiveness, adjusting training content as necessary to meet the needs of the team.
• Collaboration and Communication:
• Work closely with the call center management team to identify training needs and improve team performance.
• Provide ongoing support and assistance to call center agents as they apply their Siebel knowledge in real-world scenarios.
• Facilitate workshops and group discussions to reinforce best practices.

Required Qualifications:

• Proven experience as a Call Center Trainer, with at least 2 years of experience in a call center environment.
• In-depth knowledge of Siebel CRM, with hands-on experience in its use and training others.
• Strong presentation and communication skills, with the ability to engage and motivate trainees.
• Experience in creating training materials and delivering both virtual and in-person training.
• Ability to assess training effectiveness and adjust content to suit the needs of diverse learner groups.
• Exceptional interpersonal and coaching skills, with the ability to work collaboratively with call center staff and management.
• Strong organizational skills, attention to detail, and ability to manage multiple training sessions.

Email –

WhatsApp –

Job Type: Full-time

Work Location: In person

Ciro Full-Service Beverage Company (Pty) Ltd
is the preferred one-stop beverage solution,
CIRO
offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why CIRO is a noteworthy front-runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.

Ciro is looking for a passionate coffee professional to help us share the art of great coffee.
The successful candidate will be based in Bryanston and report to the Coffee Capability Manager.

Key Outputs
Conduct Barista training across all modules for both Internal and External customers.

• Use your knowledge and skill in coffee to effectively train customers and internal staff.
• Have in-depth knowledge of all courses offered by Ciro and deliver them effectively.
• Ensure the internal training plan, as directed by Head Office (HO), is implemented.
• Recommend updates and improvements to training material.
• Conduct training both onsite and in the classroom.
• Manage training budgets in line with guidelines set out by HO.

Event planning and execution

• Liaise with the sales team weekly on event requirements.
• Plan and manage all event stock.
• Ensure events are invoiced and managed effectively.

Conduct Trainee assessments

• Assess all trainees timeously after training completion.
• Conduct fair and consistent assessments in line with Ciro training guidelines.
• Provide proper follow-up and feedback on all assessments.

Collaborate with Sales Consultants for Ciro's customers

• Hold weekly meetings with the sales team for feedback and customer training planning.
• Understand customer needs and tailor training on required products effectively.
• Suggest menu development ideas and innovations.
• Plan and manage events and customer tastings.

Manage and maintain the Training Centre and equipment

• Perform daily cleaning and maintenance of all equipment.
• Conduct weekly counts of equipment, crockery, and stock.
• Order and manage stock requirements for training and events.
• Report any breakdowns or issues in the training centre timeously.
• Ensure the training centre is clean and well-maintained daily.
• Effectively manage the BUP training program to ensure completion within timelines.

Drive training income

• Ensure all training invoices are issued and paid promptly.
• Drive income growth and meet training budget targets.

Customer-specific Ciro CORE evaluation, Training Register & ESO completion

• Ensure management of the establishment signs off the following documents after each visit: Ciro CORE Evaluation and ESO Job Card (including spares consumed and quote/invoice for the visit).
• Submit correct and comprehensive online documentation for every call, as per the standards set by Key Accounts, Training, and the Customer.
• Escalate any findings to Ciro Management and keep customers informed of any irregularities.

Ensure in-cup coffee quality standards

• Perform taste, grammage, and flowability testing on products and equipment.
• Calibrate or program equipment to ensure consistent coffee quality.
• Assess establishment staff to ensure correct preparation and cleaning procedures are followed.
• Ensure compliance with quality standards defined by customer HQ and report any irregularities to management.

Perform basic preventative maintenance of coffee equipment

• Carry out basic preventative maintenance as per service intervals in the customer SLA (e.g., changing filters and basic spares).
• Ensure maintenance activities are completed thoroughly and signed off by establishment management.
• Ensure all spares and filters are consumed appropriately, with Job Cards signed off.
• Assess on-site equipment and log repair calls with the Technical Department if major repairs are required.
• Report any malicious damage to the customer.
• Keep the business informed of potential leads.
• Manage assigned spares and tools responsibly.

Qualifications:

• Diploma in Coffee or Training

Experience:

• 3–5 years as a Senior Barista, leading and developing team members.
• Coffee diploma or relevant SCA (Specialty Coffee Association) courses.

Knowledge & Skills:

• Proficient in MS Office.
• Strong knowledge of coffee, coffee menus, and related products.
• Experience maintaining various coffee equipment.
• Ability to manage BUP effectively.
• Strong presentation and facilitation skills.
• Understanding of coffee origins, espresso preparation, FABS, and alternative brewing methods.
• Ability to demonstrate and create coffee-based drinks for customers.
• Maintain and manage all training equipment through effective delegation, training, and leadership.

Job Title:

Trainer

Job Description

The Trainer I is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.

• Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
• Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
• Accountable for achieving individual training performance metrics
• Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
• Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
• Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
• May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
• Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
• Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures

• Matric
• Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
• Self-starter, sense of urgency, and works well under pressure
• Strong attention to detail
• Sense of professionalism and ability to develop good relationships

Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills

Analyzes possible solutions using standard procedures and principles

Builds knowledge of the organization, processes and customers Solves a range of straightforward problems

Receives a moderate level of guidance and direction

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town

Language Requirements:

Time Type:

Full time

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Join our KZN branch
You'll love this role if you can easily master software and train others on what you have learned. You'll get a sense of achievement when you see our ARCH users using our hardware and software successfully after they've had training from you. This is the part you'll play in Spinnaker's mission to give retailers the edge. You'll ensure they understand and utilise the functionality of their system to better manage their business.

You should be keen to learn all about our software and hardware as this is what it is about in this role. You should be capable of breaking down big concepts into smaller, easy-to-understand, bite-sized chunks for others to be well informed on their new system's functionality. You'll of course be a star applicant if you have former experience in the FMCG sector, especially in the training environment.

Very Important:
We would like for you to have at least A+ and N+ certifications and
previous POS/Training experience
, at least 2 years. You will be required to travel to clients' sites, therefore a
valid driver's license and own vehicle
is a requirement. While the position is from 8 to 5, overtime will be required from time to time, especially on new installations. Having a CTT OR equivalent training/teaching certification is a bonus.

Please note that a clear criminal record is a requirement for this role.

Good luck with your application.

Company Description

We suggest you enter details here.

Role Description

This is a full-time, on-site role for a Trainer at Driving Sense, located in Kempton Park. The Trainer will be responsible for developing and delivering training programs designed to enhance the knowledge and skills of drivers. Daily tasks include preparing training materials, conducting training sessions, assessing the effectiveness of training programs, providing feedback, and ensuring compliance with industry regulations and company standards. The Trainer will also be responsible for maintaining up-to-date knowledge of the latest driving techniques and safety regulations.

Qualifications

• Experience in training development and delivery
• Strong knowledge of driving techniques and safety regulations
• Excellent communication and presentation skills
• Ability to assess and provide constructive feedback
• Organizational and time-management skills
• Valid driver's license and a clean driving record
• Previous experience in the transportation or logistics industry is a plus
• Bachelor's degree in Education, Training and Development, or a related field is preferred

Reference Number

HCH-3057

Description
We are looking for a motivated and enthusiastic individual to join our team. The successful candidate will assist with identifying training needs, helping to develop learning programmes, facilitating training sessions, and supporting the administration of learning activities. You will also be involved in updating existing training materials and measuring the effectiveness of training interventions.

What You Will Love Doing In This Role
Analyse learning needs and support training design

• Assist with conducting training needs analysis in consultation with business partners.
• Help identify desired business outcomes and link them to required employee behaviour.
• Support the identification of skills gaps and training priorities.
• Apply sound training principles to support learning outcomes.

Facilitate learning programmes

• Deliver training sessions in line with best practices.
• Adapt to different learning styles and engage learners.
• Motivate and support learners using appropriate resources and tools.
• Assist in the facilitation of learnerships and team leader development programmes.
• Coach and mentor learners where applicable.
• Participate in and manage online learning forums via the LMS.

Facilitate Call Centre And Showroom-specific Learning

• Deliver product, systems, customer service and soft skills training to Call Centre and Showroom teams.
• Collaborate with operational leaders to ensure content is aligned with real-time business needs.
• Support onboarding, upskilling and campaign readiness training tailored to the Call Centre and Showroom environments.
• Reinforce learning through on-the-floor coaching and follow-up refreshers.

Evaluate and improve learning materials

• Conduct assessments using various methods.
• Support the evaluation of training effectiveness using both quantitative and qualitative feedback.
• Assist in developing or updating assessment tools.

Update and customise content

• Review feedback and update training materials to meet business needs.
• Customise existing content for internal use.
• Build and maintain relationships with business partners to ensure training remains relevant.

Training administration

• Coordinate training sessions, including scheduling, logistics, and materials.
• Manage attendance registers and learner records.
• Prepare and submit basic monthly reports.
• Ensure all administrative tasks related to learning interventions are completed accurately and on time.

Requirements
What we will love about you

• Strong facilitation skills.
• Strong motivational and leadership abilities imperative.
• Ability to work independently.
• Excellent communication skills.
• Excellent planning and organisational skills.
• Energetic with a positive attitude.
• Strong presentational skills.
• Able to take initiative.

What You'll Need To Do This Role

• Grade 12 or Equivalent
• National Diploma in an HR-related discipline – Advantageous
• 3 – 5 years training/coaching experience
• 1 – 2 years content development / instructional design experience
• Willingness to travel nationally if the need arises.
• Proficiency in e-learning tools and Learning Management Systems
• Computer literate with Excel, MS Word, and PowerPoint
• Technical knowledge of operations area processes
• Learning facilitation skills
• Planning and organising skills
• Experience working in a complex, changing, fast-paced environment.

Behaviours we love

• Wow my customer

• Walk in my customers' shoes

• Deliver on my promises

• Deliver insight-led solutions my customers need

• Treat the business as my own

• Take accountability

• Be curious, creative & explore opportunities

• Do it right & at the right time

• Play as a team

• Be helpful

• Be inclusive
• Find the fun

Work Level

Skilled

Type

Permanent

Salary

Market Related

EE Position

Yes

Location

Southern Suburbs (Cape)

Trainer

Credico is looking for a Trainer to join our Training team within Cape Town. The Trainer is responsible for performing Training and Administrative tasks required to ensure campaigns run effectively and efficiently. To be successful as a Trainer you must be observant and have excellent analytical skills. A good Trainer can use alternative teaching methods to cater to various individuals. Training will be facilitated in a face-to-face environment as well as remotely via conference facilities.

The candidate must:

• Develop relationships with the recruits.
• Have proven ability to relay information.
• General Office Admin.
• Research new teaching methods.
• Respect and show consideration for others.
• Work cooperatively towards shared objectives.
• Schedule and manage workload, to an optimal capacity.
• Ability to manage time effectively to ensure all tasks are completed daily.
• Open to sharing best practices, information, approaches, good ideas, and solutions from anywhere.
• Communicate in an open, candid, complete, and consistent manner. Get messages across clearly in a way others can understand.
• Ability to plan, problem-solve, and work under pressure.
• High attention to detail.
• Any other duties as directed by management.

Requirements:

• Confident candidates with strong communication and good relationship-building skills.
• Minimum of Grade 12/ Matric.
• Facilitators Certificate.
• Prior experience as a Trainer or a similar position.
• Ability to identify gaps in skills.
• Knowledge of various teaching methods and approaches.
• Excellent organizational skills.
• At least 1-2 years' experience in a similar position, preferably in the financial services industry.
• Fully computer and MS Office literate.

Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.

Key Responsibilities:

• Deliver 1-on-1 or small group personal training sessions.
• Attract and retain your own client base within the club.
• Maintain a visible and professional presence on the training floor.
• Conduct complimentary intro sessions with new members.
• Manage your own business admin, bookings, and schedule.
• Promote a safe, clean and motivating environment.

Minimum Requirements:

• Certified Personal Trainer (NQF Level 5 or higher).
• Business acumen and self-management skills.
• Friendly, professional demeanor.
• Strong communication and motivational ability.

Opportunity Includes:

• Discounted rental structure in month 1 and 2 for first-time tenants.
• Ongoing training support and access to our PT Business School.
• Exclusive uniform / gear.
• Access to national club network and premium facilities.