1,279 IT Support Staff jobs in South Africa

Help Desk Support Randburg

Randburg, Gauteng Humankind Group

Posted 15 days ago

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Job Description

ISP Helpdesk Support Agent

Reference: HC003132-Moipo-1
Employment: Full Time (Shift based)

Job Purpose
As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries.

Key Responsibilities:

  1. Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support.
  2. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us.
  3. Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents.
  4. Participate in project onboarding of new customers and upgrades.
  5. Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM.
  6. Contribute to the development and maintenance of the company's Knowledge Base.

Minimum Requirements:

  1. Certification as IT Technician preferred.
  2. A+ / N+ certification.
  3. CCNA / HCNA certification.
  4. Microsoft Certified IT Professional preferred.
  5. Experience with monitoring systems such as Nagios or PRTG.
  6. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers.
  7. Valid driver's license and own transport.
  8. Ability to work shifts.
  9. Proven experience in an ISP Engineer or similar customer support role.
  10. Working knowledge of VoIP technology.
  11. Familiarity with network cabling, classification, and topology.
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Help desk support randburg

Randburg, Gauteng Humankind Group

Posted today

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Job Description

permanent
ISP Helpdesk Support Agent Reference: HC003132-Moipo-1Employment: Full Time (Shift based) Job Purpose As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries. Key Responsibilities: Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us. Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents. Participate in project onboarding of new customers and upgrades. Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM. Contribute to the development and maintenance of the company's Knowledge Base. Minimum Requirements: Certification as IT Technician preferred. A+ / N+ certification. CCNA / HCNA certification. Microsoft Certified IT Professional preferred. Experience with monitoring systems such as Nagios or PRTG. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers. Valid driver's license and own transport. Ability to work shifts. Proven experience in an ISP Engineer or similar customer support role. Working knowledge of Vo IP technology. Familiarity with network cabling, classification, and topology. #J-18808-Ljbffr
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Help Desk Consultant

Western Cape, Western Cape Spinnaker Software

Posted 13 days ago

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Job Description

We have an opening for a Help Desk Consultant in our Customer Support Department.

If you think you have what it takes, you can apply for this position that is based at our Head Office in Parklands, Cape Town.

As a Help Desk Consultant, your responsibilities will be to assist our end-users in logging calls, troubleshooting and escalating calls to the relevant departments. The vital part of your work involves you knowing the basics of hardware and software troubleshooting. The key success criteria for this role are a combination of excellent written and verbal communication skills as well as a can-do attitude.

This position is for you if you are punctual, reliable and consider yourself a team player. You will enjoy it if you perform well under pressure and thrive in problem-solving environment. We welcome applications from IT graduates with A+ and N+ certification, however we'll consider candidates with experience only too!

Our clients are in the retail industry, we support them beyond 8:00 to 17:00. The team works shifts of 8 hours between( 6:30 - 23:00), standby and overtime can be required from time to time.

This is a great opportunity to kick start your career at Spinnaker Software.

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Help desk consultant

Western Cape, Western Cape Spinnaker Software

Posted today

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Job Description

permanent
We have an opening for a Help Desk Consultant in our Customer Support Department. If you think you have what it takes, you can apply for this position that is based at our Head Office in Parklands, Cape Town. As a Help Desk Consultant, your responsibilities will be to assist our end-users in logging calls, troubleshooting and escalating calls to the relevant departments. The vital part of your work involves you knowing the basics of hardware and software troubleshooting. The key success criteria for this role are a combination of excellent written and verbal communication skills as well as a can-do attitude.This position is for you if you are punctual, reliable and consider yourself a team player. You will enjoy it if you perform well under pressure and thrive in problem-solving environment. We welcome applications from IT graduates with A+ and N+ certification, however we'll consider candidates with experience only too! Our clients are in the retail industry, we support them beyond 8:00 to 17:00. The team works shifts of 8 hours between( 6:30 - 23:00), standby and overtime can be required from time to time. This is a great opportunity to kick start your career at Spinnaker Software. #J-18808-Ljbffr
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Goodwood Help Desk Technician

Goodwood, Western Cape Oostelike Personeel Konsultante

Posted 7 days ago

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Job Description

Goodwood Help Desk Technician

Legal requirements: Must be a South African Citizen with a clean criminal background and ITC (no bad debt) - checks will be done on shortlisted applicants.
Appointment: Permanent, full-time position
Salary: R20 000 – R25 000 CTC per month
Benefits: Provident Fund and December Bonus
Working hours: Monday – Friday from 08:00 to 17:00

Qualifications and or Experience:

  • More than 2 years' experience with configuring and setting up IT of systems.
  • Matric with Mathematics
  • L1 LAN Network (Basic)
  • L1 Wireless Network (Basic)
  • L1 WAN Network (Basic)
  • L1 Phones & Printers (Basic)
  • L1 Remote support (Basic)
  • L1 Office 365 (Basic)
  • L1 Active Directory (Basic)
  • L1 Microsoft infrastructure skills (Basic)
  • L1 Hardware & Software maintenance (Basic).
  • Good understanding of Microsoft Environment
  • Client interaction experience
  • Desktop Support
  • Basic Endpoint Security


Job Purpose:

  • Support of users new and established systems (Vision, Back-up, Workstations, basic network, Printing and Microsoft applications).
  • Support of IT hardware infrastructure at Cape town Distribution Centre and Cape Branch Offices.
  • Technical Knowledge Hardware and Software Deployment and Trouble Shooting.
  • Excellent Troubleshooting skills with rapid resolution.
  • IT Hardware and Software Support.
  • Assist Operational Team with WMS, Office 365, antivirus and windows support at Head Office.
  • Assist operational team to with branch office POS and Back Office (Vision Pro, Antivirus, Backup and Windows) support.
  • Update and Maintain Asset Register and user configuration on windows, Office365, POS, Uniclox.
    Implement and follow through IT infrastructure and applications at Head Office.
  • Ability to take ownership of an ICT problem or project from beginning to completion.
  • ICT Infrastructure Monitoring.
  • IT Record keeping and documenting.
  • Planned change control knowledge.
  • Implementation of network, Microsoft and security standards.
  • Provide support to Head Office, GW store end users where required.


EASTERN PERSONNEL CONSULTANTS CC (SINCE 1990)
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Technical Support Consultant

Cape Town, Western Cape Stock2shop

Posted today

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Job Description

Join to apply for the Technical Support Consultant role at Stock2Shop

Join to apply for the Technical Support Consultant role at Stock2Shop

We are looking for Technical Support Consultants. If you are interested in learning about programming and software or are a technical whizz, then this is the perfect role for you.

You will be surrounded by like-minded team members on the same trajectory. While providing our clients with technical support and guidance regarding their integrations, you will be given the opportunity to learn from developers and programmers with many years of experience.

In order to fulfill the position of Technical Support Consultant, you will need to be technically capable, be able to focus on the details and be practical.

Skills Required

  • Reading & Writing SQL
  • Understand REST API (Postman)
  • Understand SOAP (SoapUI)
  • Understand CSV file format
  • Understand JSON data format
  • Understand XML data format
  • Understand FTP communication protocol
  • Freshdesk (or equivalent) Ticketing system

Roles & Responsibilities

  • Understanding customer requirements and transforming this into technical configuration
  • Navigating client ERP / Accounting system databases
  • Data mapping between various systems using SQL (ERP / Accounting system => Stock2Shop)
  • Modeling of e-commerce products from flat data structure
  • Making assumptions on how to best map product data
  • Supporting client requests relating to ERP / Accounting system requests

Bonus

  • Knowledge of Github (version control)
  • Basic understanding of Python or any other programming language
  • Basic knowledge of accounting principles

What you will learn

  • How to use version control (GIT)
  • Learn to read basic code snippets
  • Data modeling concepts
  • eCommerce & eCommerce platforms
  • Supply chain concepts
  • System integration

In order to succeed in this role, you will require the following soft skills and competencies:

Communication

Technical Support Consultants must be able to communicate technical issues to colleagues and customers with a variety of backgrounds, which means they need to be able to explain the issues and fixes in a way that is equally understood by the tech guru and the tech-challenged user. They also need to be good listeners, carefully listening to the user’s concern, and solving his or her problem.

Flexibility

Able to work independently, manage time efficiently, Prioritization, Quickly learn new technologies, Team player, Virtual working capabilities, Willingness to explore new technologies.

Patience

Attention to detail, High level of concentration and commitment, Interact with a wide range of customers and technical issues, Listening, Maintain customer relationships, outstanding customer service.

Problem-Solving

Problem-solving is what a good Technical Support Consultants excels in. He or she has to carefully listen to the user’s concerns, figure out exactly what the problem is, and come up with a plan for resolving the issue. This often involves creative problem-solving strategies.

The Particulars Of The Roles Are

  • Employment: Full-time
  • Job Functions: Support, Ticketing, System Integration
  • Location: On-site (Hout Bay, Cape Town)

We offer a competitive market-related salary based on qualifications and experience. All training on our software will be provided.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Software Development

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Technical Support Representative

Johannesburg, Gauteng LexisNexis Risk Solutions

Posted 3 days ago

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Job Description

Technical Support Representative page is loadedTechnical Support Representative Apply locations Johannesburg time type Full time posted on Posted 30+ Days Ago job requisition id R46662

Description

This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical Support Representatives performing at this level will be required to utilize skills from training, education, experience, or certifications to fulfill their daily responsibilities. This position will also assist with account related issues, including ID/password assistance, billing/invoice support, and other general account related services. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.

Qualifications:

  • Bachelor’s degree in a technical field or equivalent experience.

  • 1-2 years job related experience.

  • Experience with software support (technical troubleshooting and usability support)

  • Experience with internet troubleshooting and website support

  • Experience with supporting accounting applications a plus.

  • Experience with enterprise technical support including software, hardware, and enterprise systems a plus.

  • Experience with support account/billing related assistance a plus.

  • Ability to adapt and multi-task to support incoming calls, email, chat, etc.

  • Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.

  • Ability to work with difficult customers and diffuse frustrating situations.

RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact or if you are based in the US you may also contact us on 1. .

Please read our Candidate Privacy Policy .

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Technical Support Engineer

Johannesburg, Gauteng Sentinel Staffing Services

Posted 3 days ago

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Job Description

Key Responsibilities :

Primary Duties :

  • Provide telephonic and on-site technical support
  • Perform first-level fault finding and testing
  • Assist with system design and application for the sales team
  • Deliver technical training and product demonstrations
  • Evaluate new product performance
  • Maintain the product demonstration room
  • Capture support cases and generate weekly reports on the ERP system

Secondary Duties :

  • Assist R&D with product testing and development
  • Support the Marketing team with technical documentation

General :

  • Follow company policies and health & safety procedures
  • Support broader operational tasks when needed

Key Performance Indicators (KPIs) :

  • Accuracy of support, designs, testing, and reporting
  • Quality of ERP case entries and weekly reports
  • Professional execution and task completion
  • Compliance with internal processes and procedures
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Junior Technical Support

Durban, KwaZulu Natal Africa Health Research Institute NPC

Posted 5 days ago

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Job Description

Time left to apply: End Date: September 2, 2025 (12 days left to apply)

Job Requisition ID: JR100542

Description:

To provide maintenance and technical support to the facilities department, particularly laboratory work to ensure the smooth operation of laboratories and their supplies, including LN2 and CO2 plants. The Junior Technical Support will collaborate closely with the senior technician to uphold high standards of technical support offered to the organization.

Overview of Duties:
  1. Laboratory Equipment Maintenance: Perform routine maintenance, inspections, and calibration of laboratory equipment including bio-safety cabinets, centrifuges, pipettes, incubators, freezers, ULTs, etc.
  2. Bio-safety Level 2 & 3 Laboratories: Knowledge of bio-safety practices and standards. Ensure proper functioning and cleanliness of laboratories, including decontamination procedures.
  3. Maintenance Planning: Assist with planning, providing suggestions and solutions for plant/machine/equipment malfunctions in accordance with FM maintenance standards.
  4. Setup and Commissioning: Assist with setup and commissioning of plant/machine/equipment and guide proper use of laboratory equipment.
  5. Liquid Nitrogen Plant: Assist in maintenance and operation, ensuring client LN2 supply demands are met.
  6. Troubleshooting: Repair equipment malfunctions in coordination with external service providers if needed.
  7. Waste Disposal: Oversee proper disposal of biohazardous waste.
  8. Spare Parts Monitoring: Maintain laboratory equipment spares according to FM standards.

Note: The candidate will be expected to work overtime when required.

Minimum Qualifications:
  • Electrical N3
  • HVAC or Refrigeration Certificate
Minimum Experience:
  • At least 3 years’ experience in Medical/Scientific Laboratory facilities or equivalent.
  • Experience in refrigeration maintenance.
  • Experience working in a Bio-Hazard Research Facility.
  • Experience with Microbiological Safety Cabinets, Fume Cabinets, and Class III Isolators is an advantage.
Knowledge and Abilities:
  • Understanding of national and international industry standards.
Skills Required:
  • Excellent organizational and interpersonal skills.
  • Knowledge of laboratory equipment, refrigeration, and applicable codes.
  • Ability to read wiring schematics, specifications, and manufacturers’ literature.
  • Organized, proactive, and committed to completing projects.
  • Ability to plan, organize, and meet deadlines.
  • Systematic, careful, dependable, and friendly.
  • Excellent problem-solving skills.
  • Strong oral and written communication skills.
  • Ability to work independently with minimal supervision.
Worker Type:

Employee

Application Closing Date:

September 2, 2025

Only shortlisted candidates will be contacted. If you do not hear within 14 days of the closing date, consider your application unsuccessful.

About Us

Africa Health Research Institute (AHRI) aims for optimal health and well-being of under-resourced populations. Based in KwaZulu-Natal, South Africa, AHRI conducts population, basic, translational, social, and clinical sciences research. We collaborate globally and prioritize training the next generation of African scientists. Our values include ubuntu, transformation, leadership, innovation, excellence, and collaboration.

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Technical Support Representative

Johannesburg, Gauteng LexisNexis

Posted 9 days ago

Job Viewed

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Job Description

Description

This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical Support Representatives performing at this level will be required to utilize skills from training, education, experience, or certifications to fulfill their daily responsibilities. This position will also assist with account related issues, including ID/password assistance, billing/invoice support, and other general account related services. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.

Qualifications:

  • Bachelor’s degree in a technical field or equivalent experience.
  • 1-2 years job related experience.
  • Experience with software support (technical troubleshooting and usability support).
  • Experience with internet troubleshooting and website support.
  • Experience with supporting accounting applications a plus.
  • Experience with enterprise technical support including software, hardware, and enterprise systems a plus.
  • Experience with support account/billing related assistance a plus.
  • Ability to adapt and multi-task to support incoming calls, email, chat, etc.
  • Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.
  • Ability to work with difficult customers and diffuse frustrating situations.
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