30 IT Specialists jobs in Pretoria

Fidelity Cash Solutions CashMaster Midrand

Reporting to : Admin / Comms Manager CashMaster

The above position is vacant at CashMaster in Midrand reporting to the Admin / Comms Manager CashMaster

The Technical Support Supervisor will be responsible for monitoring and maintaining the systems and networks of the business units clients. This role involves supporting both the technical team and clients remotely ensuring smooth operations through troubleshooting signal monitoring payment support and remote setup assistance. Additionally the position requires administrative oversight stock management of modems and generating necessary reports for management.

Minimum Requirements :

• Matric / Grade 12 / National Senior Certificate
• Windows and Linux qualifications
• Advanced Excel skills
• Excellent technical problemsolving and analytical skills
• Advanced Computer Skills Excel and Power BI
• Strong written and oral communication skills
• Ability to work weekends and holidays
• Proven ability to supervise a team
• Ability to work under pressure and meet targets and deadlines
• Able to work effectively in a complicated environment with minimal management guidance / supervision

Key Performance Areas : (not totally inclusive)

• System & Network Monitoring :
• Ensure continuous uptime and performance of client networks and systems.
• Identify and resolve technical issues related to signals and connectivity.
• Client & Technical Team Support :
• Provide remote technical assistance to clients for setup troubleshooting and softwarerelated issues.
• Assist the technical team with complex problem resolution and escalations.
• Software & Device Troubleshooting :
• Support and troubleshoot software and hardwarerelated concerns on client devices.
• Configure and update device software as needed.
• Payment & Service Support :
• Assist clients with paymentrelated support ensuring seamless service continuation.
• Monitor service activation and deactivation processes.
• Stock & Admin Management :
• Handle movement tracking and inventory of modems and other technical stock.
• Maintain accurate stock records and coordinate stock distribution.
• Reporting & Documentation :
• Prepare and maintain reports related to technical support activities stock movement and service performance.
• Provide regular updates to management regarding key technical and operational metrics.

Core Competencies

Technical Expertise

• Strong understanding of system and network monitoring.
• Proficiency in troubleshooting signals connectivity issues and device software.
• Experience with remote technical support and problem resolution.

Customer Support & Communication

• Ability to provide excellent remote client support and technical assistance.
• Strong communication skills to explain complex technical issues in simple terms.
• Customerfocused approach to resolving payment and servicerelated concerns.

ProblemSolving & Troubleshooting

• Analytical thinking for diagnosing and resolving hardware / software issues.
• Ability to handle escalations and assist the technical team with complex challenges.
• Quick decisionmaking to minimize downtime and service interruptions.

Inventory & Administrative Management

• Strong organizational skills to track and manage modem stock and other technical inventory.
• Ability to maintain detailed records and ensure accurate documentation.
• Proficiency in generating reports and providing insights to management.

Process & System Efficiency

• Able to work effectively in a complicated environment with minimal management guidance / supervision
• Strong attention to detail in handling service payments and related support.
• Capability to implement and optimize administrative and technical support processes.
• Strong written and oral communication skills
• Ability to work weekends and holidays
• Ability to work independent and part as a team
• Ability to work under pressure and meet targets and deadlines

Skills

• Strong technical troubleshooting and problemsolving skills.
• Experience in network / system monitoring and support.
• Proficiency in remote support tools and software troubleshooting.
• Excellent organizational and administrative abilities.
• Strong communication skills for client interactions.
• Ability to generate reports and manage inventory effectively.
• Project Management

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made purely on merit Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.

Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful. E and OE

Required Experience :

Key Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

ERP Technical Support Consultant
Pretoria East
Market related, based on experience and qualifications

• Bachelor's degree in Finance or Information Technology / Computer Science
• At least 2 years of experience in a customer support role
• Knowledge or experience in dealing with a ticketing system
• Understanding of treasury management systems and treasury operations will be beneficial
• Previous experience or knowledge about H2H connections, SFTP/FTP, SWIFT, SQL, Crystal Reporting, Scripting

• Develop and maintain process documentation, including user guides, technical specifications, and standard operating procedures
• Escalate complex queries to subject matter experts as needed
• Participate in continuous system testing, validation, and quality assurance to ensure accurate functionality and data integrity
• Ensure continuous improvement and effective usage of the system and internal procedural steps to maximise the system’s output
• Liaise with clients to ensure that their usage and output of the system flows smoothly
• Provide technical support to end-users by addressing Treasury Management System (TMS) issues and optimising system performance

Consultant: Dani Christian - Dante Personnel Pretoria Faerie Glen
Apply via our website
Or Directly via the following link:
Apply Here
If you do not hear from us within 5 days, please accept that your application was unsuccessful.

Reference: Cen000327-E-1

Requirements

• 2 Years experience in similar position
• Windows 10 / 11 Experience
• MS Office Experience
• Windows Active Directory

• Networking
• ArcServe
• Windows Group Policies
• Fortinet/Firewall
• Office 365 Admin
• Degree or Diploma

Technical Support Duties
Manage, maintain, and repair IT systems. Responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.

Technical Support Responsibilities

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.

R 2000 - Monthly

Pay Competitive

Employment type: Full-Time

Req#:

ABOUT DIGICERT

We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by major ecommerce brands, the world’s largest companies, major cloud providers, entire country financial systems, and even surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That’s digital trust for the real world.

POSITION SUMMARY:

We are in the market for a Graduate, Technical Support with native, bi-lingual or business proficiency in Spanish to join our Technical Support team based in Cape Town.

As a Graduate, Technical Support (Spanish Language) , you will be the primary point of contact for our customers and will partner with our product, engineering, and marketing teams to resolve customer issues, drive improvements, and set customers up for success. DigiCert’s Technical Support team exhibits high energy, deep technical skills, and a drive to get things done.

This is a remote position.

WHAT YOU WILL DO:

• Deliver world-class customer service to resolve customer concerns and retain customers.
• Build successful long-term relationships with external clients to ensure customer loyalty.
• Partner with technical support engineers to resolve issues reported by customers.
• Engage with internal and external customers via support tickets, email, phone, and chat.
• Receive inbound customer emails or calls and place outbound follow-up emails or calls during scheduled hours to provide a delightful customer experience at all times.
• Achieve productivity-related targets including support tickets processed, average response time, average time to close, etc.
• Actively contribute to web self-help by using Knowledge Centred Support (KCS) principles.
• Gather accurate information and document customer issues in our CRM tool.
• Remain up to date with all aspects of the SSL certificate products to meet customer needs at all times.

WHAT YOU HAVE:

• Native, bi-lingual or business proficiency in Spanish (essential)
• Computer Science, Information Systems or Information Technology qualification (strongly preferred)
• 0+ years technical support or IT client interfacing experience.
• Basic understanding of Internet principles, terminology, and functionality.
• Basic understanding of networking protocols and devices, web servers, and VPN.
• Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous).
• Familiarity with UNIX script commands, website/web server administration (advantageous).
• Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux, and other server administration (advantageous).
• Certifications such as CISSP, MCSE, and CCNA (advantageous).
• Adaptable, versatile, customer-obsessed, solution-oriented, proactive, and passionate about technology.

WHAT'S IN IT FOR YOU:

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Education Support Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply.

SSL certificates by DigiCert secure unlimited servers with the strongest encryption and highest authentication available.

As a Regional Tier 3 Technical Support specialist, you will be at the forefront of resolving complex technical issues and providing advanced support for our energy management solutions. Your role will involve troubleshooting, diagnosing, and resolving technical problems related to our renewable and traditional energy systems, ensuring optimal performance and client satisfaction.

Qualifications & Experience required

Qualifications required:

• Bachelor's degree in electrical engineering, Computer Science, or a related field.
• Knowledge of AI-driven digital solutions for site monitoring and management is a plus.

Experience required:

• Proven experience in a Tier 3 technical support role, preferably in the energy sector.
• Strong knowledge of energy management systems, renewable energy technologies, and storage solutions.
• Proficiency in diagnostic tools and techniques for troubleshooting complex technical issues.

Industry preference:

Fully computer literate on:

• MS Office (Word, Excel, PowerPoint)

Key Duties & Responsibilities

The successful applicant will be responsible for, but not limited to, the following functions:

• Provide advanced technical support for energy management, generation, and storage solutions.
• Troubleshoot and resolve complex technical issues escalated from Tier 1 and Tier 2 support teams.
• Perform in-depth diagnostics and analysis of system performance and technical problems.
• Collaborate with cross-functional teams to implement and validate technical solutions.
• Maintain up-to-date knowledge of our clients’ products, services, industry trends, and technologies.
• Develop and maintain technical documentation, including troubleshooting guides and best practices.
• Conduct on-site visits to client locations for technical support and system optimization, as needed.
• Provide training and mentorship to Tier 1 and Tier 2 support teams.
• Ensure timely resolution of technical issues to maintain high client satisfaction.

Additional qualities include a good work ethic, dedication, high attention to detail, ability to work under pressure, good communication skills in English, proactivity, teamwork, punctuality, professionalism, interpersonal skills, willingness to travel, and the ability to work long hours.

Technical Support, Troubleshooting, Collaboration, Mentoring, Client Support, Diagnostics, Client Relations

• Diploma / Degree in IT / Network related Qualification (Beneficial Not a must have).
• MCSE Microsoft Certified Systems Engineer
• MCSA Microsoft Certified Solutions Associate
• A+ / N+ Certification
• Matric, Grade 12 equivalent
• Valid Driver'''s License

Advantageous Skills:

• Certification: MZ 900 / MS 900 / SC 900
• Knowledge on N-Able Products (Advantageous Not a must have)
• Knowledge in Sentinel One . (Advantageous Not a must have)
• Knowledge in Zabbix (Advantageous Not a must have)

Requirements: (Experience & Skills):

• Minimum 3-5 years experience with data management and general hardware and software support.
• Knowledge and experience with Wireless & Networking.
• System skills on Microsoft Office Suite (Admin).
• Computer Literacy and Microsoft Office Suite (Advanced).

• 3+ years experience in: L1 L2 support:

• L1-L2 LAN Network
• L1-L2 Wireless Network
• L1-L2 Active Directory

• 3+ years experience in: L2 support:

• L2 Windows Servers
• L2 Printer Support
• L2 Hardware Support
• L2 Windows support
• L2 Microsoft Office Support

• Helpdesk experience ranging from Microsoft Infrastructure including Office 365 , software, hardware,

including Servers.

• Some Cloud based Infrastructure experience & cloud environments such as AZURE (Beneficial).

• Basic experience in Active Directory user accounts, groups, and permissions.
• Support and maintenance of PBX/VoIP systems , ensuring smooth communications.
• Experience in Support and maintenance of Windows servers , ensuring they are secure, updated, and operational.

As a Regional Tier 3 Technical Support specialist, you will be at the forefront of resolving complex technical issues and providing advanced support for our energy management solutions. Your role will involve troubleshooting, diagnosing, and resolving technical problems related to our renewable and traditional energy systems, ensuring optimal performance and client satisfaction.

Qualifications & Experience required

Qualifications required:

• Bachelor's degree in electrical engineering, Computer Science, or a related field.
• Knowledge of AI-driven digital solutions for site monitoring and management is a plus.

Experience required:

• Proven experience in a Tier 3 technical support role, preferably in the energy sector.
• Strong knowledge of energy management systems, renewable energy technologies, and storage solutions.
• Proficiency in diagnostic tools and techniques for troubleshooting complex technical issues.

Industry preference:

Fully computer literate on:

• MS Office (Word, Excel, PowerPoint)

Key Duties & Responsibilities

The successful applicant will be responsible for, but not limited to, the following functions:

• Provide advanced technical support for energy management, generation, and storage solutions.
• Troubleshoot and resolve complex technical issues escalated from Tier 1 and Tier 2 support teams.
• Perform in-depth diagnostics and analysis of system performance and technical problems.
• Collaborate with cross-functional teams to implement and validate technical solutions.
• Maintain up-to-date knowledge of our clients’ products, services, industry trends, and technologies.
• Develop and maintain technical documentation, including troubleshooting guides and best practices.
• Conduct on-site visits to client locations for technical support and system optimization, as needed.
• Provide training and mentorship to Tier 1 and Tier 2 support teams.
• Ensure timely resolution of technical issues to maintain high client satisfaction.

Additional qualities include a good work ethic, dedication, high attention to detail, ability to work under pressure, good communication skills in English, proactivity, teamwork, punctuality, professionalism, interpersonal skills, willingness to travel, and the ability to work long hours.

Technical Support, Troubleshooting, Collaboration, Mentoring, Client Support, Diagnostics, Client Relations

Join to apply for the IT Technical Support Specialist - (Eastwood-Nottingham) role at Harsco Rail

Join to apply for the IT Technical Support Specialist - (Eastwood-Nottingham) role at Harsco Rail

Company Description

Harsco Rail, a worldwide division of Enviri Corporation, is a technological and innovative global supplier of railway track Maintenance of Way (MoW) products and services with over 100 years of operations. Harsco Rail provides expert engineering, vehicles and equipment, innovative technology, safety technology, dedicated parts and services, contracting services, and quality maintenance from nine main locations in the United States, the United Kingdom, Germany, India, Brazil, China, and Australia. Additional information can be found at

Company Description

Harsco Rail, a worldwide division of Enviri Corporation, is a technological and innovative global supplier of railway track Maintenance of Way (MoW) products and services with over 100 years of operations. Harsco Rail provides expert engineering, vehicles and equipment, innovative technology, safety technology, dedicated parts and services, contracting services, and quality maintenance from nine main locations in the United States, the United Kingdom, Germany, India, Brazil, China, and Australia. Additional information can be found at Description

JOB PURPOSE

This candidate is a self-starter who can work with minimal supervision providing IT support over the phone and in person. Responsible for maintenance and deployment of desktops, laptops, mobile devices, and other peripherals. Responsible for installation and support of desktop hardware and software. Responsible for responding to user calls and requests for assistance. The right candidate will have excellent training opportunities, along with expose to enhance their career within IT.

Qualifications

Basic Qualifications:

• A degree is not required. A minimum of two year of related experience in the support of desktop hardware/peripherals and desktop software systems
• Advanced proficiency with Microsoft operating systems and environments required.
  
  

• 2 plus years of professional experience in two or more IT areas
• Knowledge of commonly used concepts, practices, systems, software, hardware, telecommunications and procedures within IT.
• Experience with Office 365, MDM, AD, Veritas Backup Exec, Windows client (Windows 1011) and Azure
• Understand basic network concepts and routing
• Exposure to and knowledge of SCCM
• Monitor and test existing backup and recovery & security systems
• Knowledge to upgrade and assess/troubleshoot server and desktop operating systems and desktop application issues.
• Resourceful and innovative in the repair and troubleshooting of systems.
• Must display a helpful demeanor, attention to detail, customer service orientation, and demonstrate the ability to be a contributing team member in a fast-paced, constantly changing environment.
• Oral and written communication skills to effectively interact with end-users and management to communicate in clear, understandable and concise terms.
• Good ability to work as part of a team.
  
  

• EMEA Coverage
  
  

• Self-motivated to complete assignments on time, yet able to determine when to ask questions for clarification or further direction.
• Provide first point of contact for all support issues for end-user technical support maximizing the end user’s experience.
• Establish and maintain effective relationships with all levels of users.
• Ensures an outstanding level of customer service by providing direct IT support to individuals throughout the organization.
• Prioritize service issues based on multiple competing priorities and objectives.
• Setup, install and maintain desktop and laptop hardware/software and peripherals and network printers
• Setup and maintain site network file structures, access rights, network security, network users, network printing and desktop user environments.
• Setup and maintain site network servers by applying patches, logging changes and monitoring error logs.
• Troubleshoot and repair problems with the site network, server, and telephony infrastructure and systems.
• Troubleshoot and resolve problems encountered in the use of site systems and desktop applications.
• Assist with maintaining computer room, site network cabling and department documentation.
• Non-business hour time may be required to repair and troubleshoot problems to provide efficient, quality service.
• Maintain site specific desktop application setup, standards and streamline processes to eliminate future problems.
• Prepare cost requests and procure equipment to meet business needs.
• Maintain site hardware/software inventories and assist with the audit of site hardware and software.
• Monitor site-based server hardware uptime, virus protection and site-based software updates.
• Assist with system backups and disaster recovery plans.
• Escalate issues and concerns to the Global Infrastructure Manager, as appropriate.
• Ensure all technical support related activities comply with the global Harsco compliance standards and procedures.
• Document all support calls for systems performance and metrics reporting.
• Dependability, regular attendance, and the ability to work extended hours are required.
• Ability to lift a minimum of 40 lbs.
• Perform other reasonably-related tasks as assigned by management
  
  

• To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts and omissions at work.
• Contribute to the delivery of company occupational health and welfare, safety and environmental improvement plans.
• Only undertake work for which you have been trained and (if required) certified competent.
• To comply with Risk Assessments, method statements and safe systems of work.
• Maintain and utilise all PPE provided by the employer.
• Cooperate with your employer on health, safety and environment.
• Make safe any unsafe conditions where practical and challenge unsafe work practices.
• Inform your line manager, supervisor or health and safety representative of any unsafe occurrences
• Report all, and assist with investigating relevant accidents, incidents and near misses
• Additional responsibilities as identified for Managers in PRO/S/G/015
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Railroad Equipment Manufacturing

Referrals increase your chances of interviewing at Harsco Rail by 2x

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Reference: PTA007311-Shell-1

Technical Support Specialist/IT support specialist urgently needed for a busy law firm based in Pretoria.

Candidate must have the following:

1. 2 years experience in:
2. Windows 10 / 11 Experience - crucial
3. MS Office Experience - crucial
4. Windows Active Directory – crucial
5. Networking – advantageous
6. ArcServe – advantageous
7. Windows Group Policies – advantageous
8. Fortinet/Firewall – advantageous
9. Office 365 Admin - advantageous
10. Degree or diploma - advantageous.

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.

R 18 000 - R 20 000 - Monthly