What Jobs are available for IT Specialists in Johannesburg?

• 2+ years of experience in an IT support role.

• Familiarity with Microsoft Azure services (e.g., Azure Active Directory, Virtual Machines, Storage Accounts)
• Understanding of basic networking concepts (DNS, DHCP, IP addressing, VPNs, Firewalls).
• Ability to troubleshoot connectivity issues.
• Basic PowerShell scripting for task automation or troubleshooting.
• Experience supporting Windows Server environments.
• Familiarity with ticket management systems (e.g., Jira).
• Proven ability to work with end users and clients in a professional manner.
• Strong troubleshooting and communication skills.
• Ability to manage multiple support tasks and prioritize effectively.
• Basic understanding of networking concepts (firewalls, IP ranges, routing).
• Experience working in small, agile IT teams.
• Exposure to monitoring or remote support tools.

• Provide first and second-line support for in-house developed applications and infrastructure.
• Manage and troubleshoot issues in Microsoft Azure environments.
• Perform routine server support tasks.
• Log, manage, and resolve tickets using a ticket management system.
• Deliver client-facing support via Microsoft Teams or telephone.
• Ability to communicate technical solutions to non-technical users clearly and patiently.
• Prioritize and resolve incidents within agreed Service Level Agreements (SLAs).
• Collaborate with internal teams to escalate and resolve complex issues.
• Document support procedures and contribute to knowledge base articles.

Description
Scytale is looking for Technical Support Specialists to join our team is a cyber risk start-up on a mission to make SaaS security compliance smart, effortless, and simple. We work tirelessly to create an automated end-to-end solution for startups and tech enterprises that struggle with meeting security audit demands. is backed by VAT IT Group, which has served over 15,000 customers worldwide, including numerous fortune 500 companies for over 20 years.

Requirements

• +1 year experience as a technical support and post solution engineer in a SaaS company - Advantage.
• Ability to write and present articulated documentation and processes.
• Managing multiple projects and meeting deadlines by using tech tools.
• Native English speaker with excellent verbal and written skills.
• Proactive self-starter with a solution-focused and positive attitude.
• An independent, curious, rigorous, and proactive type of person.
• Experience with ticketing tools (Jira, Zendesk,Intercom, etc) in a SaaS environment - Advantage.
• Bachelor's/IT related qualification etc.
• Information Security certification such as CISSP, CISA, CISM, CCSK, ISO 27001 Lead Implementer - advantage.
• Ability to work collaboratively in a fast-paced environment.

Responsibilities
Technical and professional Support

• Provide exceptional tier 1 technical support to clients, addressing and resolving technical issues promptly.
• Provide exceptional tier 1 professional support to clients, addressing and resolving professional (compliance) issues promptly.
• Respond to client inquiries via various channels (email, chat, tickets) and effectively troubleshoot problems.
• Collaborate with cross-functional teams to resolve complex technical issues and escalate when necessary.

Ticketing and Documentation

• Utilize ticketing tools to log, track, and manage client issues, ensuring accurate and timely resolution.
• Maintain detailed and comprehensive documentation of technical support processes, troubleshooting steps, and issue resolutions.

Client Interaction

• Establish and maintain positive relationships with clients through clear and effective communication.
• Communicate technical information in a user-friendly manner to clients with varying levels of technical expertise.
• Conduct regular follow-ups with clients to ensure satisfaction and gather feedback.

Technical Onboarding

• Assist clients with the technical onboarding process, ensuring a smooth transition to our products.

Benefits

• Innovative Work: Be part of a cutting-edge product shaping the future of security and compliance.
• Learning &Growth: Access courses, conferences, and mentorship to grow your career.
• Collaborative Culture: Work with inspiring colleagues in a supportive environment.
• Relaxation & Fun: Take breaks in our relaxation room or join our team events, happy hours, and holiday celebrations.
• Family First: Personal and family priorities always come first.
• Ready to innovate and grow with us? Join Scytale and help transform cybersecurity compliance for companies worldwide

ROLE PURPOSE

The Technical Support Engineer (OT Remote Support) is responsible for delivering advanced frontline technical assistance for Operational Technology (OT) and Information Technology (IT) systems used in industrial environments such as power stations and mines.

This role involves remote troubleshooting, system monitoring, and deployment support for critical OT infrastructure including weighbridges (road delivery) and conveyor systems (belt delivery).

Operating within a high-trust, customer-facing environment, the engineer ensures rapid incident response, accurate resolution, and exceptional service delivery to maintain uptime and operational continuity across all supported sites.

ROLE REQUIREMENT

Remote Support and Troubleshooting

• Diagnose and resolve complex issues related to OT systems (RFID systems, PLCs, CCTV, massmeters) and IT infrastructure (servers, networks, and applications).
• Utilise remote access tools (e.g., AnyDesk, TeamViewer, etc.) to assist on-site personnel in resolving faults.
• Identify root causes and escalate to relevant Subject Matter Experts (SMEs) or Quality System Engineers (QSEs) as required.
• Support software, firmware, and configuration updates across OT devices and systems.
• Conduct advanced triage and validation for incidents escalated beyond first-line support.

System Monitoring and Maintenance

• Proactively monitor OT and IT environments using dashboards (Nagios, Zabbix, Grafana, other) to identify anomalies, trends, or service degradation.

• Respond to monitoring alerts, initiate corrective actions, and restore system functionality.

• Maintain and document system health reports, alert events, and performance analytics.

• Deployment and Installation Support
• Support the deployment, configuration, and validation of OT systems, site gateways, and software updates.
• Coordinate with field technicians to ensure smooth site installations and system upgrades.
• Document process steps, test results, and validation outcomes.

Service Desk and SLA Management

• Triage, validate, and respond to incoming support tickets via service management platforms (e.g. ServiceNow, Remedy).

• Prioritise tasks in line with Service Level Agreements (SLAs) and business impact.

• Accurately record incident details, troubleshooting steps, and resolutions in the knowledge base.
• Ensure proper escalation and collaboration with 2nd line, DevOps, or product teams for unresolved or complex issues.

QUALIFICATIONS & EXPERIENCE

Education and Certifications

• National Diploma, Certificate, or Degree in Information Technology, Computer Science, Engineering, or related field.

Industry certifications advantageous:

• CompTIA (A+, Network+, Linux+)
• Microsoft Certified (Azure Fundamentals, M365)
• ITIL Foundation
• Cisco CCNA

Experience

• Minimum 3+ years in a technical support (L1) role or 6+ years in an L2 role within OT/IT environments.
• Proven experience handling incidents, service requests, and monitoring-based support in high-availability environments.
• Exposure to ITSM frameworks or ITIL-aligned processes.
• Experience working within the power generation, mining, or industrial automation sectors is advantageous.

Technical Knowledge

• Strong foundational understanding of Operational Technology, Industrial Control Systems, and IT Infrastructure.
• Familiarity with RFID systems, PLCs, CCTV systems, weighbridge systems, and conveyor control systems.
• Knowledge of monitoring tools (Nagios, Zabbix, Grafana) and service desk platforms (e.g. ServiceNow, Remedy).
• Proficiency in networking fundamentals, TCP/IP protocols, VPN technologies (e.g., FortiClient VPN).
• Working knowledge of Windows and Linux environments.
• Exposure to IoT devices, electrical engineering concepts, and industrial automation.

Desirable Knowledge

• Scripting languages: PowerShell, VBA

JOB PURPOSE:

The Technical Lead oversees the planning, deployment, and maintenance of all classrooms, video collaboration solutions, networking, surveillance, and Microsoft 365 systems essential for delivering world-class digital learning and assessment environments. This role serves as the primary technical authority for infrastructure, user support, and secure operations, ensuring seamless integration and ongoing reliability of all IT components critical to organizational success.

MAIN DUTIES:

• Technical Issue Resolution: Promptly respond to and resolve various hardware, software and connectivity technical issues reported by users, ensuring minimal downtime and optimal system performance.
• System Maintenance and Upgrades: Regularly maintain, update, and upgrade various company systems and network infrastructure to ensure reliability and efficiency.
• Technical Support for Training Programs: Provide necessary technical assistance for various training programs, ensuring smooth delivery and accessibility.
• IT Infrastructure Security: Implement and monitor security measures for IT infrastructure like devices, cables and other devices to protect against unauthorised access or breaches. Update systems to ensure compliance with all existing group protocols for security.
• User Support and Training: Offer support and training to users on systems and software, enhancing their technical proficiency.
• Stock-Taking of Equipment: Regularly inventory of all IT equipment, ensuring accurate tracking and maintenance.
• Setting Up Studios: Prepare and set up studios for training sessions and events, ensuring technical readiness.
• Set up, configure, and troubleshoot staff PCs, networking (wired/WLAN), and associated equipment to support staff productivity.
• Ensuring Connectivity: Guarantee stable and efficient connectivity for instructors and training programs. Weekly stress testing of systems to ensure compliance. Ensure constant communication between Internet Service Provider and Mecer Inter-Ed. Resolve all connectivity issues within the agreed Service Level Agreement.
• Cleaning of Equipment and Devices: Maintain cleanliness and proper functioning of all IT equipment and devices.
• Educating Staff about IT: Provide ongoing IT education and awareness to staff members, enhancing their technical understanding and capabilities for usage of systems as well as cyber security.
• Professional Development: Continuously enhance your own expertise through ongoing learning and training opportunities. Share knowledge with colleagues and contribute to the improvement of the company.
• Compliance and Quality Assurance: Ensure adherence to Mecer Inter-Ed's quality standards and regulatory requirements in all activities. Participate in audits and assessments as needed.

AD HOC DUTIES:

• Various tasks, beyond the above listed, from time to time.

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Qualification in Information Technology, Computer Science, or a related field.
• Experience: 2 years current or previous experience in IT support or related position.
• Experience with network administration and troubleshooting (Wired and Wireless).
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and Enterprise applications: Dynamics/CRM, Power BI, Teams, SharePoint, etc
• CompTIA A+, N+, Security+ certified.
• CCNA or HCIA as a minimum (CCNP Enterprise or HCIP Datacom would be a plus).

Knowledge

• Comprehensive understanding of computer hardware, software, and networking (Both wired and wireless).
• Knowledge of cybersecurity threats and best practices to mitigate threats.
• Familiarity with cloud computing and virtualization technologies.
• An understanding of IP surveillance implementation (CCTV, NVR/DVR, camera networking, and secure monitoring).
• Senior-level knowledge in Microsoft 365 administration—including onboarding/offboarding, license assignment, security groups, and troubleshooting.
• Experience supporting Microsoft Dynamics 365 (CRM), Power BI, and application provisioning.
• Advanced skills in enterprise networking—LAN/WLAN setup, switch/router/AP configuration, VLANs, and diagnostics.
• Experience managing backup and restore systems for service continuity and compliance.
• High-level troubleshooting and root-cause analysis capability across hardware, software, and network platforms.
• Strong project management, documentation, and vendor coordination abilities.
• Outstanding communication skills, patience, and a continuous improvement mindset.

Competencies

• Adapt to changing environments. Be technically curious and proactive in learning new systems.
• Good interpersonal skills and communication with all levels of management.
• Strong analytical and problem-solving abilities.
• Excellent customer service skills.
• Ability to work collaboratively in a team environment.
• Exceptionally organized and self-directed, thriving in dynamic project environments.
• Collaborative, solution-driven mindset; works well across multiple departments.
• MS 365 Tenant Administration: Competence in configuring and managing the full MS 365 suite—user. provisioning, group administration, license assignment, security roles, and multi-factor authentication.
• Security Policy Enforcement: Advanced knowledge in creating and administering conditional access. policies, data loss prevention (DLP), sensitivity labels, and secure configuration baselines for all MS 365 apps.
• Incident Response and Recovery: Skills in automated threat detection, incident investigation, and remediation using Microsoft Defender and related security tools.

Skills

• Abilities of the employee to perform effectively and efficiently:
• Advanced technical skills in IT systems and network troubleshooting.
• Proficiency in managing operating systems.
• Strong communication skills, capable of explaining technical issues clearly to non-technical users.

Adcock Ingram Holdings Limited and its Subsidiaries ("we", "us") is committed to protecting and respecting your privacy. Our Privacy Notice sets out the basis on which personal information collected inter alia from you, social media, recruitment agencies and our website, will be processed by us. The Privacy notice is available on our website

One of the conditions under the Protection of Personal Information Act 4 of 2013 (POPIA) provides that candidates have the right to be informed about the collection and use of their personal information,

In the course of your application: we may

• collect personal information that may be used to identify potential professional opportunities other than the job you have applied for but of which we think might be of interest to you.
• use your Personal Information to confirm references or background checks you have provided us.
• request your consent to participate in aptitude tests or recruitment assessments.

We also use your personal information to respond to your inquiries, to verify your information and to share information with you.

Your personal information will be securely stored by the Human Capital Department and it will be retained for a period of up to 12 months as of the closure of the application procedure if your application is unsuccessful, and in case of a successful application and you are hired, your data will be transferred to your personal employee file.

By applying for this position, you consent to us processing your personal information.

We reserve the right to make an appointment. If you have not heard from us within 30 (thirty) days of the closing date, please accept that your application was unsuccessful. Correspondence will be entered into only with shortlisted candidates.

Job Purpose:

To conduct the following activities within the Technical Support Team such as Process Validation, Technical Transfer, New Product Introduction, Hold Time Studies and relevant Investigations.

Reporting to:TST Pharmacist.

Key Job Output:

• Evaluate and provide advice with respect to current formulations and processes.
• Provide improvements for product processes to increase manufacturing efficiencies.
• Compile protocols and reports for relevant activities.
• Observe product manufacturing processes in the facility and record data as per approved protocols.
• Collate, analyse and discuss data in respective reports, and make recommendations.
• Conduct risk assessments on products and processes.
• Control and submission of samples for analysis and providing required documentation.
• Assist with investigations and report writing.
• Collate data from multiple sources for investigations.
• Complete investigations with workable solutions.
• Identify, where possible, root causes of issues and plan a course of action for further investigation and/or corrective actions.
• Complete investigations within allocated timelines.
• Evaluate new product manufacturing documentation.
• Ensure new products are optimised and introduced successfully into the manufacturing facility.
• Conduct trials as per SOP where necessary using relevant documentation.
• Compile, update and review SOP's timeously according to current procedures.
• Raise relevant deviations, change controls, CAPAs and incident forms where necessary.
• Assist with preventative/corrective actions with regards to audit responses.
• Ensure all work performed is of the highest quality and in full compliance with GxP's, SOP's, regulations and safety standards.
• Administrative duties (filing and maintaining relevant data bases).

Core Competencies:

• Ability to work independently as well as within a team and under pressure.
• Excellent decision making and problem solving skills.
• Excellent planning, organizing and multi-tasking skills.
• Excellent verbal and report writing skills.
• High attention to detail.
• Strong observation and innovative skills.
• Good communication skills.

Closing Date:16 September 2025.

• Matric Certificate.
• Appropriate tertiary qualification and relevant experience.
• Pharmacist Assistant Basic / Post-Basic advantageous but not necessary.
• Excellent computer literacy especially in MS Office mandatory.
• 3 - 5 years' experience in a pharmaceutical manufacturing environment. (specifically in production) or Direct experience is process validation.
• Understanding of GLP, GMP, Regulatory guidelines (SAHPRA, ICH, etc.).

Technical Support Manager (POS )

Roodepoort / West Rand

R 15 000 to R 18 000 per month

Requirements

• Qualification: Minimum GR12 but Electronics/iT Technical Diploma or BTech degree recommended.
• PC HW & SW, Networks and Basic Electronics knowledge/qualifications & experience
• Experience as Support Technician/Help Desk operator and working with clients
• Own vehicle and drivers license to get to work
• Good knowledge of CCTV, Access Control, Alarms, Gatemotors and Electric Fence and able to technically support the products

Closing Date: 31 March 2024

Sales and Technical - 4x4 fitment

Big Country 4x4 is looking for a technically minded person who has experience with 4x4 fitments. The role will be a mix between sales and managing fitment of our products.

Job Type: Full-time

Pay: From R15 000,00 per month

Ability to commute/relocate:

• Kempton Park, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please write a small paragraph describing why you are suited for this job.

Language:

• English (Preferred)

Work Location: In person

This is a full-time role for a Technical Support Specialist, located in Midrand. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, ensuring customer satisfaction, and conducting analytical tasks. The role requires responding to customer inquiries, resolving technical problems, and maintaining a high level of service.

Travelling and overtime work may be required from time to time.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical Skills
• Customer Support and Training skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively in an on-site or off-site environment
• Experience in the energy storage industry
• Relevant tertiary qualification - Formal Electrical Qualification
• Trade Test Certificate
• Experience in commissioning installations and projects is an advantage
• PV Green Card is an advantage

Job Types: Full-time, Temp to perm

Ability to commute/relocate:

• Midrand, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Solar Technical Support: 1 year (Required)

License/Certification:

• driver's license (Required)

Work Location: In person