247 Insurance jobs in Sandton

Head, Insurance Automation

Roodepoort, Gauteng Standard Bank of South Africa Limited

Posted today

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Job Description

Business Segment: Insurance & Asset Management

Location: ZA, GP, Roodepoort, 4 Ellis Street

To lead the strategic roadmap for intelligent automation initiatives, including the implementation of Robotic Process Automation (RPA) programmes and the application of artificial intelligence (AI) technologies to automate and improve operational business processes. To drive business enablement practices, processes and systems to enable customer value add through effective and efficient service delivery, maximising service revenue and optimising operating profit.

Qualifications

Type of Qualification: First Degree
Field of Study: Information Technology

Experience Required
Intelligent Automation
Operations
5-7 years
Experience in Automation (BPM, RPA, Machine Learning, and Artificial Intelligence), Operational Excellence approaches and methods (Lean agile delivery, DevOps, Lean thinking, Process excellence, System & Management Thinking). Deep Understanding of automation and emerging technology solutions i.e. BPM, Robotics Process Automation, Cognitive automation and Data / process integration . Experience deploying best practices for Process Excellence, RPA and Automation within a mid - large organisation

5-7 years
Strong presence and leadership skills; Ability to communicate effectively across organizational levels and with various audiences; Strong ability to influence and lead diverse groups to achieve desired results; Ability to work independently, set and manage plans, achieve results; Highly organized and able to effectively multi-task and plan/manage deliverables; Demonstrated ability to drive action and sustain momentum to achieve results

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or

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Manager, Non-Financial Risk, Insurance

Roodepoort, Gauteng Standard Bank of South Africa Limited

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Job Description

Business Segment: Insurance & Asset Management

Location: ZA, GP, Roodepoort, Ellis Street 4

To provide pro-active management and operational support enabling the implementation of the risk management strategy across the Short Term Insurance business unit of the Insurance and Asset Management (IAM) cluster.

Qualifications

Minimum Qualifications

Type of Qualification: First Degree

Field of Study: Actuarial Science/ Risk Management/ Finance related/ BCom

Experience Required
  1. 3-4 years Operational Risk Management. Practical knowledge and experience of applicable Short Term Insurance legislation which would include an understanding of the SAM regulatory environment, the Insurance Act and other applicable legislation to the insurance business.
  2. 5-7 years Practical knowledge of risk, control frameworks, assurance & applications in the financial services industry. Fully conversant in risk appetite, risk responses & process improvement concepts. Understand of both regulatory and financial reporting risk principles.
Additional Information
  • Interpersonal skills.
  • Ability to interact with diverse stakeholders, for example, Executive management, Regulators, Line management and operational personnel at all levels.
  • Analytical and strategic thinking abilities.
  • Good communication Skills - written, verbal and presentation skills.
  • Disciplined and have high level of integrity, professionalism and trustworthiness.
  • Team player.
  • Risk and governance experience.
  • An understanding of the risk environment in which the different business units operate.
  • Understand the legal implications and pitfalls of insurance legislation and policy wordings.
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Data Scientist –-Investment-&-Short Term Insurance – Johannesburg – R550K To R750K Per Annum

Johannesburg, Gauteng E-Merge

Posted 1 day ago

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Job Description

Join a financial services company as a Data Scientist transforming vast financial and short-term insurance datasets into actionable insights for portfolio managers, analysts, and risk teams.

You'll build predictive models, automate due-diligence workflows, and surface performance drivers spanning traditional market data and insurer-specific metrics such as claims frequency, loss ratios, and solvency capital requirements.

Responsibilities:
  1. Design ML / quant models for manager selection, risk attribution, alpha forecasting, and factor analysis incorporating short-term insurance KPIs (e.g., combined ratio, reserve adequacy).
  2. Build scalable pipelines (Python, SQL, Spark / Dask) that ingest, cleanse, and enrich multi-manager and insurance data.
  3. Codify due-diligence, performance-benchmarking, and insurer-health monitoring into reproducible frameworks.
  4. Deliver real-time dashboards and APIs highlighting manager alpha and insurance-portfolio risk exposure.
  5. Partner with PMs, analysts, risk, and actuarial teams to translate business problems into data-driven solutions.
  6. Mentor junior analysts; promote best practices in ML-Ops and model governance.
  7. Stay current on AI / ML trends across investments and InsurTech; pilot relevant techniques (e.g., telematics-driven claims prediction, catastrophe risk modeling).
  8. Contribute to our cloud-first stack (Azure / AWS, Databricks, Snowflake).
Qualifications and Experience:
  1. Bachelor's or Master's in Data Science, Stats, Comp Sci, Math, or Financial Engineering.
  2. 5-7 years hands-on data science experience (finance preferred).
  3. Strong Python & SQL; expertise in ML libraries (Scikit-learn, XGBoost, TensorFlow / PyTorch).
  4. Proven track record deploying models to production (CI / CD, monitoring, retraining).
  5. Cloud & big data know-how (Azure / AWS, Spark, Databricks, Snowflake).

The reference number for this position is NG. It is a permanent hybrid role offering a salary up to Rk per annum, negotiable based on experience.

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Senior Manager, Vehicle and Asset Finance Insurance & Value Added Products

Johannesburg, Gauteng Standard Bank of South Africa Limited

Posted 2 days ago

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Job Description

Overview

Senior Manager, Vehicle and Asset Finance Insurance & Value Added Products

Business Segment: Personal & Private Banking

Location: ZA, GP, Johannesburg, Baker Street 30

Responsibilities
  • Accountable for insurance business growth through directing and managing business development activities and ensuring that these are delivered in accordance with the wider organisational strategy.
  • To contribute to the development of the long-term strategic insurance objectives of the business in conjunction with Exco members.
  • Accountable for strategic alignment through the co-ordination of high impact projects and planning future strategies across Group Vehicle and Asset Finance and Standard Bank Insurance.
Qualifications
  • Minimum Qualifications: Bachelor's Degree in Business/Commerce
  • Experience Required: More than 10 years relevant insurance and business experience. FAIS compliance is not a requirement for this role.
  • Good understanding of business analyses and project management.
  • Sound knowledge of systems and processes and their integration with core banking systems.
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Long-term Insurance Dispute Resolution Technical Lead | Sandton

Sandton, Gauteng The Recruitment Council

Posted 7 days ago

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Job Description

Ourclient is seeking a seasoned professional to act as a senior representative for our client’s long-term insurance division, engaging with various Ombudsman offices and regulatory authorities. This role focuses on alternative dispute resolution, providing expert guidance on legal and risk management matters to internal stakeholders. The successful candidate will play a key role in ensuring effective, compliant responses to client concerns and maintaining positive industry relationships.

Key Responsibilities:

  • Actively support our client’s culture-building and transformation initiatives, including staff engagement activities and surveys.
  • Participate in corporate social responsibility programs to advance business objectives.
  • Identify and recommend process, system, and policy improvements, supporting the rollout of new practices.
  • Ensure all complaints are accurately logged in the CRM database, providing a clear reference for tracking and resolution.
  • Maintain thorough documentation for each complaint by recording physical and electronic copies as needed.
  • Drive improvements in client service by identifying process gaps and ensuring regulatory compliance.
  • Work closely with business units to provide timely and satisfactory responses to complaints, monitoring progress to ensure optimal outcomes.
  • Mitigate reputational and financial risks by addressing service gaps and compliance issues.
  • Stay informed of relevant legislative updates and industry changes to ensure compliance and effectiveness in the role.
  • Foster a growth-oriented environment by engaging in professional development and training to enhance skills and career growth.
  • Share insights and knowledge with team members, maintaining a collaborative and informed workplace.
  • Respond promptly to client and regulatory queries, ensuring accurate documentation, timely responses, and well-negotiated recommendations.
  • Support claims processing by delivering necessary documentation and evidence for client claims.
  • Develop and sustain effective relationships through workshops, forums, and regular updates on regulatory requirements.
  • Engage proactively with the Ombudsman and regulatory bodies, ensuring timely and thorough responses to complaints to prevent penalties.
  • Convey Ombudsman recommendations to the relevant business units, coordinating with unit managers to drive appropriate action.

Qualifications:

  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diploma/National First Degree
  • Admitted Attorney
  • RE 5 Certification

Experience Required:

  • A minimum of 5 years’ experience in long-term insurance dispute resolution with a focus on Ombudsman liaison and regulatory compliance.

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Senior Claims Consultant

Johannesburg, Gauteng Believe Resourcing PTY Ltd

Posted 21 days ago

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Job Description

Senior Claims Consultant

Reference: CPT -DV-1

Duties & Responsibilities

About our client:
Join the ranks of the world's leading reinsurance company! With over 40,000 employees across numerous global locations, our client has been a pillar of the insurance industry in South Africa for over 50 years. They are at the forefront of transforming how insurance is perceived, converting uncertainty into manageable risk and driving fundamental change.

About the role:
As a Senior Claims Consultant, you'll provide expertise to the team and clients, market risk management services, promote effective practices, manage relationships, ensure portfolio profitability, advise on best practices, and validate claims.

Why join them?
Joining our client means working in an environment that encourages big thinking and challenges the status quo. They communicate a compelling shared purpose, paving the way for success. Employees will experience a culture that cares and dares, where empathy, leadership, and coaching future leaders are paramount. Moreover, employees can enjoy a range of benefits, including life and health benefits, retirement benefits, a hybrid working environment, a bonus scheme, an employee assistance program, wellness programmes, and global mobility opportunities.

Requirements:
  • BSc degree in Occupational Therapy, Physiotherapy, Psychology or Equivalent;
  • Minimum 10 years claims assessment and case management experience in the insurance industry (dealing with Life Claims) with a minimum of 5 years of Group Life insurance experience;
  • Communication skills;
  • Negotiation skills;
  • Report writing skills;
  • Financial Acumen;
  • Computer literacy;
  • Ability to analyse data that informs business practices and approaches.
Responsibilities:
  • Providing claims risk management expertise to the team and clients;
  • Marketing of claims risk management services to clients (Life Insurance companies);
  • Promoting and ensuring effective claims risk management practices relating to the portfolio;
  • Establishing and managing relationships with Claims Managers and other decision makers;
  • Ensuring profitability of portfolio through prudent claims risk management practices;
  • Providing advice to clients with regard to international and local best practices;
  • Responsible for ensuring validity of claims.
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Actuarial Manager

Johannesburg, Gauteng ExecutivePlacements.com - The JOB Portal

Posted 22 days ago

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Join to apply for the Actuarial Manager role at ExecutivePlacements.com - The JOB Portal

3 days ago Be among the first 25 applicants

Join to apply for the Actuarial Manager role at ExecutivePlacements.com - The JOB Portal

SUMMARY:

Are you ready to take the reins of an established, niche-focused actuarial team within a dynamic life insurance environment? This is your opportunity to guide capital strategy, elevate analytics infrastructure, and work at the forefront of cell-based insurance innovation—without sacrificing complexity or compliance integrity.

Recruiter:

Network Recruitment

Job Ref:

NFP /HN

Date posted:

Monday, June 30, 2025

Location:

Johannesburg, South Africa

SUMMARY:

Are you ready to take the reins of an established, niche-focused actuarial team within a dynamic life insurance environment? This is your opportunity to guide capital strategy, elevate analytics infrastructure, and work at the forefront of cell-based insurance innovation—without sacrificing complexity or compliance integrity.

POSITION INFO:

Actuarial Manager

The Role:

We’re looking for an experienced Life Actuary with deep SAM exposure and a passion for shaping solvency, capital, and risk models. You’ll lead a team responsible for core regulatory valuation, capital modelling, and actuarial insights across a diverse and evolving portfolio. This is not a traditional insurer and this is not a role for the passive. It’s where data meets design, and regulations meet innovation.

What You’ll Be Responsible For:

  • Architect and enhance the SAM-compliant technical provisions and solvency models (Prophet mastery essential)
  • Develop and implement actuarial governance processes for valuation, ORSA, and capital assessments
  • Engage Auditors, senior leadership, and clients in strategic actuarial discussions
  • Drive thought leadership in cell-based models, reinsurance optimisation, and future product structures
  • Collaborate across finance, compliance, and onboarding to deliver proactive actuarial sign-off
  • Lead regulatory change readiness (IFRS 17, Insurance Act, and Prudential Standards)
  • Manage and mentor a technical team, embedding a culture of excellence and learning

Ideal Profile:

  • Fellow or Associate Actuary (Life)
  • 6+ years of relevant experience in life insurance modelling, capital or valuation
  • 3+ years in a team or people leadership role
  • Technical wizardry with Prophet and discounted cash flow models
  • Deep working knowledge of SAM, especially SCR breakdowns and capital requirements for life insurers
  • Bonus: Cell-captive or multi-entity reporting experience

You Bring:

  • Curiosity & Compliance: You’re comfortable in spreadsheets and boardrooms
  • Vision & Detail: You can see beyond the numbers—but never miss a decimal
  • Confidence & Collaboration: You speak your mind and listen twice as hard

Why Apply?:

  • High-impact role with visibility and voice
  • Work with diverse clients, regulatory frameworks, and actuarial complexity
  • Lead future-facing initiatives in an evolving, agile actuarial function

If you are interested in this opportunity, please apply directly to

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Senior Actuary: Structured Solutions Portfolio

Johannesburg, Gauteng Munich Re

Posted 22 days ago

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Senior Actuary: Structured Solutions Portfolio

Join to apply for the Senior Actuary: Structured Solutions Portfolio role at Munich Re

Senior Actuary: Structured Solutions Portfolio

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Senior Actuary: Structured Solutions Portfolio

Company

Munich Re

Location

Johannesburg , South Africa

Career Level 4

We are looking for a Senior Actuary in our top performing Life Structured Solutions Team to manage the high growth, multi-billion rand structured solutions portfolio. You will report directly to the Head of Structured Solutions Munich Reinsurance Africa Branch (MRAB) and closely collaborate with the Regional Structured Solutions Team covering the Asian Pacific, Middle Eastern and African regions. This role does not include any direct reports.

Your Role:

  • Manage the financial performance of MRAB’s Structured Solutions reinsurance treaties.
  • Identify and implement improvements to the financial and risk management processes monitoring the in-force reinsurance portfolio, ensure the infrastructures meet our evolving business needs.
  • Perform experience and other investigations on the portfolio and make sound risk and profitability management recommendations.
  • Coordinate with valuation teams, accounting teams, Regional Structured Solutions team and central units to fulfil the ongoing monitoring and reporting requirements
  • Support the quarterly and annual Solvency II, IFRS and local statutory reporting (if applicable) of LH2 financial reinsurance transactions
  • Provide up-to-date insights on the regulatory, market and economic factors that affect the performance of MRAB’s Structured Solutions’ portfolio.
  • Ensure compliance with the relevant regulatory requirements of the portfolio and the Munich Re Group standards.
  • Train and develop MRAB Structured Solutions team in the fields of risk and profitability management.
  • Senior contributor to the development and implementation of MRAB Structured Solutions strategy goals .


Your profile:

  • Actuarial Qualification: Fellowship of a recognised Actuarial Society.
  • Minimum of 10 years’ experience in life insurance, reinsurance, actuarial consulting, corporate actuarial, financial reporting or life insurance auditing. Experience in insurance capital management or investment market analysis will be beneficial.
  • Technically strong in accounting, financial reporting and actuarial concepts.
  • Sound understanding of Life & Health insurance and reinsurance markets in South Africa and other Sub-Saharan African markets.
  • Detailed knowledge in insurance and financial services regulatory requirements and insurance accounting standards.


Our Benefits

  • Life and Health Benefits
  • Retirement Benefits
  • Hybrid working environment
  • Bonus Scheme
  • Employee Assistance Program


At Munich Re, we embrace and value the interaction of diverse backgrounds, experiences, perspectives and thought. This interaction is our foundation of our open culture and spirit of partnership. It shapes how our teams are built and cultivated and how we are supported and developed. And at the center of this interaction is each of us.

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Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Finance and Sales
  • Industries Insurance

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Senior Actuary : Structured Solutions Portfolio

Johannesburg, Gauteng Munich Re

Posted 22 days ago

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Job Description

Senior Actuary: Structured Solutions Portfolio


We are looking for a Senior Actuary in our top performing Life Structured Solutions Team to manage the high growth, multi-billion rand structured solutions portfolio. You will report directly to the Head of Structured Solutions Munich Reinsurance Africa Branch (MRAB) and closely collaborate with the Regional Structured Solutions Team covering the Asian Pacific, Middle Eastern and African regions. This role does not include any direct reports.


Your Role:


• Manage the financial performance of MRAB’s Structured Solutions reinsurance treaties.
• Identify and implement improvements to the financial and risk management processes monitoring the in-force reinsurance portfolio, ensure the infrastructures meet our evolving business needs.
• Perform experience and other investigations on the portfolio and make sound risk and profitability management recommendations.
• Coordinate with valuation teams, accounting teams, Regional Structured Solutions team and central units to fulfil the ongoing monitoring and reporting requirements
• Support the quarterly and annual Solvency II, IFRS and local statutory reporting (if applicable) of LH2 financial reinsurance transactions
• Provide up-to-date insights on the regulatory, market and economic factors that affect the performance of MRAB’s Structured Solutions’ portfolio.
• Ensure compliance with the relevant regulatory requirements of the portfolio and the Munich Re Group standards.
• Train and develop MRAB Structured Solutions team in the fields of risk and profitability management.
• Senior contributor to the development and implementation of MRAB Structured Solutions strategy goals .

Your profile:


• Actuarial Qualification: Fellowship of a recognised Actuarial Society.
• Minimum of 10 years’ experience in life insurance, reinsurance, actuarial consulting, corporate actuarial, financial reporting or life insurance auditing. Experience in insurance capital management or investment market analysis will be beneficial.
• Technically strong in accounting, financial reporting and actuarial concepts.
• Sound understanding of Life & Health insurance and reinsurance markets in South Africa and other Sub-Saharan African markets.
• Detailed knowledge in insurance and financial services regulatory requirements and insurance accounting standards.


• Life and Health Benefits
• Retirement Benefits
• Hybrid working environment
• Bonus Scheme
• Employee Assistance Program


At Munich Re, we embrace and value the interaction of diverse backgrounds, experiences, perspectives and thought. This interaction is our foundation of our open culture and spirit of partnership. It shapes how our teams are built and cultivated and how we are supported and developed. And at the center of this interaction is each of us.

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Head of Short Term Insurance VAPS | Sandton

Sandton, Gauteng The Recruitment Council

Posted 22 days ago

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Job Description

Our Listed client is urgently looking to place a professional to take on the role of Head of VAPS who will be mainly responsible for growing the VAPS business through designing, implementing and managing strategic initiatives to unlock new markets, build and improve on the existing value proposition

Responsibilities:

Functional Strategy Formation:

  • Execution of core strategic focus areas. Lead the development and implementation of strategy for VAPS.
  • Remain current on competitor activity and market landscape and anticipate mega-trends and complex challenges and opportunities, and ensure integration with wider corporate strategy.
  • Identify potential commercially viable distribution channels and build business models in support of Group strategy and objectives.
  • Accountable for delivery of projected growth opportunities of existing and new businesses efficiently within or below agreed OPEX.
  • Continuously review performance and initiate appropriate strategies.
  • Ensures that all operational aspects are effectively managed by continuously reviewing quality and efficiency targets.

Leadership and Direction:

  • Set and communicate the strategy for achieving the VAPS mission, vision and values within a function, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve VAPS business goals.
  • Responsible for all aspects of staff resourcing, succession planning, management and development ensuring the right people are in place to support service delivery, achieving production and performance targets at all times.
  • Hold monthly team meetings and ensure that actions are recorded and executed.
  • Operational oversight and management of the VAPS business.

Improvement / Innovation:

  • Enhancing the pace and effectiveness of execution, unlocking accelerated growth and lifting competitiveness in the market.
  • Initiate, formulate and implement new business practices and research and develop new technologies and product lines within VAPS, while managing the development and delivery of a significant element of the organisation’s change management program.
  • Leverage all available information from our partners, the industry and internal stakeholders to ensure we are constantly reviewing our products, underwriting criteria, departmental processes, systems and protocols with a view to ensure profitability, improve efficiencies and to ensure best practice.

Business Planning:

  • Develop and gain agreement to annual business plans for VAPS, ensuring alignment with strategy; quantify business outcomes (i.e. revenues or other key performance indicators); detail expense and headcount budgets; and develop business cases for key projects, ensuring cross-functional integration.
  • Delivery and reporting on board-agreed milestones and targets.

Stakeholder Engagement:

  • Identify and manage stakeholders up to C-suite level, finding out their needs/ issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.
  • Active collaboration with the Commercial Lines , VAPS and Distribution executive team on creating, building and refining growth agendas for the business.

Performance Management:

  • Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value.

Organisational Capability Building:

  • Identify the capabilities needed to meet the current and emerging business needs of a significant business area. Evaluate current capabilities, identify gaps, and prioritise development activities. Motivate others to develop their capabilities and fulfill their personal potential. Build capabilities elsewhere in the organisation through mentoring and other informal methods.

Personal Capability Building:

  • Act as subject matter expert in an area of technology, policy, regulation, or operational management for the function. Maintain external accreditations and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Compliance:

  • Take responsibility for developing and implementing compliance policies for VAPS.
  • Ensure that the correct employee on-boarding process is adhered to.

Promoting Customer Focus:

  • Develop internal marketing plans and work collaboratively with other departments to improve internal relationships in a large organisation and to build strong external customer relationships.

Budgeting & Costing:

  • Take responsibility for setting and managing the provisional budgets to meet business and profit targets.

Behavioral Competencies:

Strategic Mindset:

  • Sees ahead to future possibilities and translates them into breakthrough strategies. For example, keeps business strategies up to date to address evolving dynamics in the market and organization. Leverages key differentiators in the market. Aligns the strategies of different business units to address long-term opportunities.

Drives Results:

  • Consistently achieves results, even under tough circumstances. For example, urges the organization to focus on the topics that matter to business performance. Eliminates barriers to organizational performance. Provides reinforcement and support to help people overcome obstacles.

Manages Complexity:

  • Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, sees the systematic elements of issues’ the major connections, linkages, and interdependencies. Ensures the organization has reliable ways to gather needed information.

Builds Effective Teams:

  • Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. For example, builds a leadership team that advances organizational strategies. Enables cross-functional teamwork; builds team spirit across the organization. Models teamwork; partners well with a wide range of leaders.

Financial Acumen:

  • Interprets and applies key financial indicators to make better business decisions. 
  • For example, uses sophisticated analysis and modeling to determine the returns and risks associated with investments; consistently makes wise choices in this area. Creates systems to gain a clear and accurate picture of organizational performance.

Collaborates:

  • Builds partnerships and works collaboratively with others to meet shared objectives. For example, promotes a culture of collaboration across boundaries, where people can express themselves honestly; addresses major barriers to collaboration. Seeks out a broad range of perspectives to address issues.

Communicates Effectively:

  • Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, ensures a free flow of information throughout the organization. Delivers messages effectively to all levels of the organization; creates forums for people to express themselves openly and regularly.

Optimises Work Processes:

  • Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, emphasizes continuous improvement and quality outcomes across the organization and with external partners.
  • Facilitates organization-wide adoption of best practices and lessons learned.

Plans and Aligns:

  • Plans and prioritizes work to meet commitments aligned with organizational goals. For example, takes steps to coordinate and align plans across workgroups; supports strategic objectives with aggressive yet realistic time frames; shares some critical objectives to help with prioritizing and planning.

Interpersonal Savvy:

  • Relates openly and comfortably with diverse groups of people. For example, takes steps to ensure healthy interpersonal and group dynamics inside and outside the organization. Builds relationships with key people in the community.
  • Exercises diplomacy in representing the organization externally.

Customer Focus:

  • Builds strong customer relationships and delivers customer-centric solutions. For example, supports efforts to build customer satisfaction, loyalty, and commitment, and secures organizational resources to do so. Creates partnerships with customers; identifies some ways to build and strengthen these relationships.

Being Resilient:

  • Rebounds from setbacks and adversity when facing difficult situations. For example, shows appropriate stability and resilience in crises; puts the situation in perspective, helps the organization stay focused; helps the organization move forward. Stays persistent in the face of adversity or obstacles; urges others to adopt a similar approach.

Builds Networks:

  • Effectively builds formal and informal relationship networks inside and outside the organization. For example, connects people with one another in ways that help advance the organization’s goals. Has a presence in the wider industry and across various boundaries; is active in the conversations that shape the landscape.

Directs Work:

  • Provides direction, delegating, and removing obstacles to get work done. For example, provides the support people need to achieve objectives and move initiatives forward. Identifies and addresses current and potential barriers to optimal performance. Stays informed on organizational progress toward key goals.

Skills:

Strategic Planning:

  • Applies comprehensive knowledge and/or skills to independently engage in strategic planning.

Commercial Acumen:

  • Acts independently to apply comprehensive understanding of the business environment and objectives developing solutions while providing guidance and training to others.

Action Planning:

  • Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on developing appropriate plans or performing necessary actions based on recommendations and requirements.

Account/Client Management:

  • Uses comprehensive knowledge and skills to act independently while guiding and training others on managing client accounts in a way that provides benefits both for the organisation and its clients.

Financial analysis:

  • Applies comprehensive knowledge / skill, acts with independence and provides guidance and training to others

Presentation skills:

  • Uses expertise to act as the organisational authority on communicating with other people by speaking in a clear, concise and compelling manner.

Policy and Regulation:

  • Works independently and provides guidance and training to others while interpreting and applying comprehensive knowledge of laws, regulations and policies in area of expertise.

Analytical Processes:

  • Uses comprehensive knowledge and skills to act independently while guiding and training others on supporting appropriate analytical processes and procedures.

Verbal and Written Communication:

  • Applies comprehensive knowledge to act independently while providing guidance and training to others on using clear and effective verbal & written communications skills to express ideas, request actions and formulate plans or policies.

Review and Reporting:

  • Applies comprehensive knowledge and skills to work independently while providing guidance and training to others on reviewing and creating relevant, lucid and effective reports.

Policy and procedures:

  • Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organisational strategies and objectives.

Computer Skills:

  • Independently supports business processes with comprehensive understanding and effective use of standard office equipment and standard software packages, while also providing guidance and training to others.
  • Proficient in MS Office.

Education:

  • Relevant degree (Essential); 
  • Relevant Post Graduate – Masters Degree (Advantageous); 
  • Professional qualification; 
  • FASSA or CERA (Advantageous)

Experience:

  • 6 – 10 years substantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level (Essential); 
  • Experience in the short term insurance industry (Essential);
  • Experience in value added product (Advantageous); 
  • Experience in Risk management or Actuarial practices (Advantageous)
  • 6 or more years experience of planning, managing and organising resources within short / medium timescales within the overall policy framework (Essential)
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