146 Insurance jobs in Cape Town

About the job Senior Actuary: Team Leader Cape Town

Our Client in the Financial sector is seeking aSenior Actuary: Team Leader to join they dynamic team :

MinimumRequirements:

• Degree in Actuarial Sciences, Statistical Analysis, Mathematics, or a related field.
• Qualified Actuary (FASSA/FIA/etc.).
• Knowledge of actuarial modeling, product pricing, and statistical analysis techniques.
• 3 - 5 years experience in a product owner/manager role.

• Software Development Life Cycle (SDLC).
• VBA.
• SQL.
• Passion to make a difference in the lives of people in the low to middle-income markets.
• Ability to extract insights from data analyses.
• High degree of self-motivation and ability to work independently.
• Self-managing.
• Strong written and verbal communication skills.
• Naturally inquisitive mindset with a strong innovative tendency.
• Ability to function in a multi-disciplinary team environment, including Marketing, Product & Solutions, IT, and Client Insights.

Responsibilities:

INTERNAL PROCESS

• Analyse product and client-related data from various sources to identify potential product experience irregularities, ensuring the accuracy of insights and analysis.
• Analyse competitor products and international trends to provide insights for developing and maintaining competitive end-to-end solutions.
• Review experience investigations, modeling, and data analysis to design and price solutions, and monitor experience on existing products.
• Prepare product health reports and present product profitability and insights derived from analyses to support decision-making and inform appropriate actions.
• Make recommendations and drive implementation to improve product performance, and client service, and promote fair treatment of clients.
• Develop and maintain pricing models and bases, reviewing results and ensuring that parameters used are accurate and validated.
• Identify solutions to enhance cost-effectiveness and increase operational efficiency of solutions.
• Ensure compliance with practices and timelines by developing metrics to monitor delivery against set objectives.

• Provide expertise and advice on technical/actuarial product matters to clients and stakeholders.
• Build and maintain collaborative working relationships with various internal and external stakeholders, such as solution peers, IT, sales/distribution, legal, servicing, and valuations.
• Contribute to the process of negotiating objective and realistic performance targets, monitor appropriateness, and recommend adjustments.
• Deliver on service level agreements made with stakeholders to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

• Participate and contribute to a culture that builds collaborative relationships, encourages innovation, facilitates feedback, and provides exceptional client service.
• Demonstrate exemplary leadership behavior through personal involvement, commitment, and dedication in support of organizational values.
• Select and recruit suitably qualified talent in line with Employment Equity principles and MMI values.
• Drive a culture that guides and directs best practices, fostering an environment of continuous learning, improvement, and cohesiveness.
• Identify employee growth and development needs and enable their ongoing development, training, and personal growth.
• Effectively manage performance within the team to ensure business objectives are achieved.
• Ensure technical product and legislative knowledge are always current to propose the most relevant and innovative client solutions and comply with governance requirements.
• Take ownership of driving career development.
• Effectively manage time and ensure optimal productivity.
• Be self-confident, self-motivated, and relentlessly pursue targets and goals.

Reference: PC -RC-2

Our client based in Cape Town is looking for a Senior Claims Consultant that has their RE5 and is FAIS compliant with 3 years commercial claims experience.

EMPLOYMENT TYPE: Permanent
SECTOR: Insurance
BASIC SALARY: Market Related
START DATE: A.S.A.P / Immediate

REQUIREMENTS:

• 3 years commercial claims experience
• Microsoft Office (Word, Excel)
• CIMS - advantageous
• Matric or equivalent qualification
• RE5 – NON NEGOTIABLE
• FAIS compliant (credits and/or full qualification)

• Ensure appropriate minimization of claims and claims expenses
• Ensure and contribute to minimization of general expenses
• Ensure that all stakeholder (e.g. clients, AE’s, insurers) communication is accurate, timeous, professional and relevant
• Build and maintain mutually beneficial relationships with internal (e.g. account executives) and external (e.g. clients) stakeholders
• Keep client informed regarding to progression of the claim
• Ensure and contribute to achieving the required client satisfaction targets
• Claims Administration
• Receive claims notification, and send and obtain any relevant forms or documents as may be required
• Administer complete claims process according to defined claims procedures until claims are settled
• Appoint assessor or loss adjustor
• Apply policy terms and conditions
• Keep internal system and records up to date at all times
• Keep relevant internal stakeholders up to date on the progress of registered claims
• Make assessment of claims validity and estimate value and administer mandated claims
• Forward claims in excess of mandate to insurer
• Obtain quotes for services
• Arrange approval and payment for claims costs in line with claims and cover
• Act as intermediary between insurer and client and timeously relay communication, requests and documentation
• Follow the recoveries process, diarize follow-ups and keep clients informed
• Ensure productivity targets are met
• Contribute towards and ensure continuous improvement in own and team performance
• Adhere to company mandates
• Participate and contribute in ad hoc projects
• Report any suspected fraud, misrepresentation and/or dishonesty
• Keep accurate record of own activities
• Live the RBS values by committing to the organizational values
• Ensure continuous self-development
• Share information and knowledge with the team

• Mon – Fri: 08:00 – 16:30

Our client, a leading Financial Services Provider specializing in Insurance products, wants to appoint a Chief Financial Officer to oversee the Financial Management of the company. The successful person will also be responsible for the operational management of the company and must have some knowledge of, and experience in the insurance industry and the related products available in the market. A minimum of 3 to 5 years' experience as a Financial Manager in a Financial Services environment is required and qualified CA (SA) persons may apply.

The person will be responsible:

1. to oversee and manage the financial records and reporting of the company.
2. for the operational management, including people management of the company.

1. Must be a qualified CA (SA) with at least 3 to 5 years post articles experience.
2. At least one year experience in the Insurance Industry.
3. Must have a keen interest in IT Systems.
4. Fluent in Afrikaans and English with excellent communication skills.
5. Good leadership skills.
6. Excellent communication skills.

R50 000 to R90 000 per month ctc

• Managing the project within the constraints of scope, quality, time and cost, within the project governance framework.
• You will be accountable for achieving results through the efforts of others.
• You will be required to deliver specified requirements and meet customer satisfaction.
• Deliver the required outcomes for each project, phase or stage.
• Ensure that quality is achieved as planned.
• Deliver to time and cost within agreed tolerances.
• Manage people, work, and resources involved.
• Establish and update plans with actuals and forecasts.
• Manage deviations from plan.
• Report to respective stakeholders.
• Escalate decisions and unresolved issues to the relevant stakeholders.

Experience

• Degree in finance, business, or project management.
• PMP (Project Management Professional) or similar project management certification is preferred.
• 5-10+ years of experience in project management, with a focus on financial services/banking operations and/or regulations.
• Proficiency in project management software and tools.
• Actuarial Processes in the Financial Services industry is essential for this role.

WNS Cape Town, Western Cape, South Africa

Subject Matter Expert - Insurance

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader with 41,000+ professionals serving 400+ global clients across 60 delivery centers in 16 countries. WNS South Africa operates eight delivery centers and employs 4,000+ people.

• Operational Excellence: Identifying and communicating barriers to performance/service delivery to the operational leaders
• Contribute in regular meetings with team leaders and agents in regards to efficiencies
• Conduct analysis and insights based on consolidated data to enhance process improvements
• Share best practice between teams to support operational efficiencies
• Continually examine opportunities for improvements and adherence to schedule
• Support team when needed maintain product knowledge through call taking
• Will be required to take calls
• Development Journey: Agile training through Quality feedback sessions
• Training employees in systems and products when required
• Working closely with Operations Support, Training & HR to support the new starter journey

• A Matric/Grade 12 Certificate or equivalent.
• A minimum of 3 years insurance experience

• Proficiency in Microsoft packages (Word, Excel & Outlook)
• Excellent interpersonal and communication skills
• Strong numerical ability
• Strong administrative and organizational skills
• Customer centricity
• High attention to detail and accuracy
• Engagement
• Communication skills
• Problem Solving
• Planning & Organizing
• Risk Management
• Incident Management
• Data Analysis
• Stakeholder Management
• Client Communication
• Report writing
• Sound working knowledge of Microsoft packages (Word, Excel, PowerPoint & Outlook)
• Attention to detail

• Own vehicle with a valid driver’s licence
• Must be able to travel across multiple sites
• Must be able to work evening hours
• Afternoon and night shifts – Monday to Sunday (rotational shifts)
• Candidates are required to have fibre or live in a fibre enabled area.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Outsourcing/Offshoring

Overview

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into several emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants base in Cape Town, Bellville . The insurance consultant role is focused on providing an end-to-end service and support to intermediaries.

• Contribution to the net profit and growth targets for business.
• Delivering exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Providing telephonic / email support to the intermediary on record, authorised representatives from the brokerage, and broker services.
• Analysing the request from the intermediary and providing a quotation to secure the business (conversion).
• Initiating out dials to intermediaries to discuss quotations and / or convert policies.
• New business issuance.
• Assisting to resolve all insurance queries within required timeframe and compliance requirements.
• Managing client expectation on expected turnaround times for submitted requests;
• Adhering to underwriting criteria and regional requirements.
• Assist with profiling the client with the best suitable product and underwriting criteria;
• Assisting in implementing solutions for improvement.
• Adhering to workforce management principles to ensure that we optimize productivity.
• Prioritise own workflow and ensure work in completed to the required standards of productivity, quality, and timelines; use performance manage systems to improve personal performance. Ensuring that business targets are met.
• Standing in for consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required. Ensuring that business targets are met.

• Matric / Grade 12
• 60 FAIS credits - Commercial lines
• Minimum of 3 years’ experience in Short Term Insurance - Commercial Lines
• Proven work experience in commercial underwriting within the short-term insurance industry
• A relevant insurance related qualification (e.g., NQF level 4) would be advantageous
• Preferable work experience in agriculture would be advantageous

• Excellent verbal and written communication skills. Use of clear and effective verbal communication skills to request information and correspond with intermediaries.
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders / clients.
• Ensure adherence to quality, compliance, and accreditation standards
• Conduct efficient administration
• Optimising work processes

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive, and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

To submit your application, please email your CV and cover letter to:

Purpose: To provide rewarding experiences and appropriate planning solutions at all touch points to new, internal and external clients. A rewarding service experience and appropriate risk solutions. Location: Cape Town x4. Focus: Commercial Lines.

Context (external/internal factors which influence the work environment, taking into account future conditions and strategic requirements):

• South African regulatory framework of insurance/brokerage industry

Customers (to whom the service is rendered/impacted upon):

• There are arrangements within the group business to have the opportunity to provide advice to the client base as well as ne clients with an attractive financial model.
• It includes supportive business and sales support underpinned by a number of other doors opening opportunities.

Values (All Indwe employees are expected to conduct themselves in a manner commensurate with the Indwe values):

• Innovative — Actively seeking continuous Improvement
• Nurturing — To care for our clients with Empathy
• Driven — Proving the best solutions to our customers
• Willing

Number of subordinates: None. Reporting line (immediate manager): Individual Insurance Manager/Branch Manager

Education:

• Matric
• Wealth Management NQF L5 qualification or higher
• Passed exam RE: Representatives
• Own vehicle and drivers' license

Experience:

• Previous experience within the Financial Services Industry and/or sales environment will be an added advantage.

Skills:

• Build excellent client relationships/service orientation
• Entrepreneurial/Business orientation
• Ability to work in an organized manner
• Self-confidence
• Drive/performance orientation
• Interpersonal skills

Knowledge:

• Understanding of the insurance and brokerage industry and environment
• Sound knowledge and understanding of personal lines insurance
• FAIS requirements of a representative
• Legal requirements of the insurance industry
• Technical insurance knowledge (underwriting)

Personal attributes:

• Influential
• Flexibility
• Interpersonal effectiveness
• Resilience and tenacity
• Emotional maturity
• Proactive

Key Performance Outputs

1. GROW PORTFOLIO
   • Develop and implement a proactive sales plan according to agreed targets
   • Meet agreed new business targets
   • Identify and build relationships with partners
   • Write quality new business aligned to sales/marketing plan
   • Negotiate with insurers on premiums and quotations
   • Do up- and cross-selling on existing and new business
2. RETAIL AND MAINTAIN CLIENTS
   • Identify new business opportunities
   • Identify opportunities for cross and up-selling on existing clients
   • Liaise with insurers and/or management regarding premiums and quotations
   • Build relationships with clients through regular calls and informing them of the latest products
3. PERFORM ADMINISTRATION
   • Load policies, amendments and endorsements on the system promptly
   • Ensure premium payments processes and debits are discussed and agreed upon with clients
   • Ensure data integrity on all policy systems
   • General correspondence and e-mails to clients according to company standards
   • Responsible for proactive and reactive underwriting
   • Adhere to underwriting criteria; FAIS requirements and set company standards
   • General correspondence and e-mails to clients according to company standards
   • Manage incoming and outgoing e-mails according to set norms and standards.
   • Provide regular reports and feedback to the manager
4. CUSTOMER SERVICE EXCELLENCE
   • Provide a rewarding service experience at all touch points
   • Ensure that customer queries are attended to and resolved expeditiously
   • Respond to client’s requirements by providing appropriate risk solutions
   • Establish long-term relationships with clients
   • Financial planning for clients

All Indwe employees are expected to conduct themselves in a manner commensurate with the Indwe values.

• Innovative — Actively seeking continuous Improvement
• Nurturing — To care for our clients with Empathy
• Driven — Proving the best solutions to our customers
• Willing — To learn, grow and embrace diversity
• Eager — To take responsibility and use initiative

Become cybersafe and learn how to keep your Indwe account safe. Learn more.

(A) 61 Central Street, Houghton Estate, 2198

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Overview

Discovery Health (WCP Service Team) Learnership: Long Term Insurance

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

This Learnership leads to a nationally recognised FETC: Long Term Insurance NQF Level 4 qualification; which consists of structured learning components combined with practical/workplace experience in the Financial Services industry.

Long Term Insurance – Discovery Health:

Call Centre: Medical Aid client servicing, claims, new business and health benefits administration

• Innovative/ critical thinking/ and problem solving skills
• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.

Grade 12 is essential.

• Maths (Minimum Level 4 – 50%)
• English (Minimum Level 4 – 50%)
• Maths Literacy (Minimum Level 5 - 60% )
• 2nd language (Minimum Level 4 – 50%)

May have an incomplete tertiary qualification (advantage)

• Not be engaged in post Matric studies or formal employment;
• Not have completed any previous Learnership.
• Be between the ages of 18 and 25 years;
• Have effective communication skills in the written & verbal English language;
• Possess basic computer skills mainly MS Excel & MS Outlook

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.