72 Insurance jobs in Cape Town

Our client, a leading Financial Services Provider specializing in Insurance products, wants to appoint a Chief Financial Officer to oversee the Financial Management of the company. The successful person will also be responsible for the operational management of the company and must have some knowledge of, and experience in the insurance industry and the related products available in the market. A minimum of 3 to 5 years' experience as a Financial Manager in a Financial Services environment is required and qualified CA (SA) persons may apply.

The person will be responsible:

1. to oversee and manage the financial records and reporting of the company.
2. for the operational management, including people management of the company.

1. Must be a qualified CA (SA) with at least 3 to 5 years post articles experience.
2. At least one year experience in the Insurance Industry.
3. Must have a keen interest in IT Systems.
4. Fluent in Afrikaans and English with excellent communication skills.
5. Good leadership skills.
6. Excellent communication skills.

R50 000 to R90 000 per month ctc

We're looking for a mature Short-Term Insurance Broker in Bellville with RE5 , 5+ years' experience brokering and underwriting both Commercial and Domestic lines, handling queries, making amendments, updating policies, writing new policies, processing claims, etc.

for new and existing clients.

1. Handle portfolios for both Commercial and Domestic clients
2. Deal with general insurance and policy-specific queries
3. Issue new policies, renewals, and maintenance
4. Process and manage claims

• Grade 12
• FAIS qualified and accredited
• 5 - 7 years' experience in both Commercial and Domestic lines
• Strong communication skills (verbal and written)
• Strong admin and organisational skills
• CIMS (advantage)
• Immediately available
• Preference given to mature (40+) female applicants

Reporting Structure: Manager

Salary: R25,000 – R30,000

Employment Type: Permanent

Should you not hear from us within 10 working days, please consider your application unsuccessful.

We will keep your details for future placements unless you advise us to discard your details.

• Full-time

WNS Global Services Inc.(NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africahas been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community

Primary Job Duties & Responsibilities

• Role involves handling inbound calls from customers/agents to resolve queries on their accounts
• Role requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from Customers
• Review and resolve policy cancellations, reinstatements, and service-related complaints.
• Act as expert for multiple online billing systems and agency portal website to provide proactive agency and customer support.
• De-escalate customer and agent concerns to resolve conflicts and build a deeper level of trust with our customers and agents.
• Use judgement when identifying new business opportunities driven by customer or agent requests.
• Track and document customer account interactions.
• Other duties as assigned.
• Job Specific Technical Skills & Competencies
• Excellent communication skills with the ability to actively listen and empathize.
• Ability to leverage math and analytical skills to assist with billing inquiries.
• Strong multitasking skills including the ability to apply typing skills and system navigation to proactively address customers’ needs and concerns.
• Graduate in the finacial sector

Prior customer service and/or call center experience a plus

• Matric/Grade 12
• Minimum 1 year of working experience in a contact centre environment, preferable within Finance / Insurance / Utilities / Hospitality and Complaints handling
• Credit & Criminal Clear
• High degree of patience and assertiveness with excellent rapport-building skills
• Positively contribute and lead in team activities
• Takes pride in work, checking own for quality i.e. Lead by example
• Have a positive attitude and the ability to influence and motivate others
• Effective emotional intelligence (EQ)
• Team player
• Flexible
• Self-Motivated
• Monday to Sunday (Rotational shift) between 13:00 pm to 06:00 am
#J-18808-Ljbffr

Are you looking for financial freedom, flexibility, and unlimited income potential? Meron Financial Agency is hiring motivated individuals to join our growing team! No experience? No problem! We provide full training and exclusive leads—no cold calling required!

• A leading insurance agency providing cutting-edge technology, training, and support
• Partnered with top-rated carriers to offer clients the best coverage
• A team-driven culture that rewards effort with high commissions and leadership opportunities

• Exclusive, high-intent leads provided—no cold calling required
• Clients come to you through targeted digital marketing and in-house lead generation
• Many advisors earn $120K+ in their first year

• Use our technology-driven CRM to connect with clients from home
• Virtual appointments allow you to serve clients anywhere
• Full-time advisors connect with 10-15 families weekly
• Ongoing training and mentorship to ensure your success

• Earn $1,000+ per issued policy
• Commissions start at 80% and grow up to 130%
• Paid daily with most carriers
• Additional bonuses, residual income, and paid incentive travel
• Vested from day one with the opportunity to own your agency

• Leads Provided – No need to rely on friends & family
• Work From Anywhere – Set your own schedule
• Technology & CRM Tools – Manage your business with ease
• Path to Agency Ownership – Build a business, not just a job
• Ongoing Training & Mentorship – We help you succeed

If you’re motivated, coachable, and ready to control your income, apply now! Let’s build your future together!

German Speaking Insurance Operations Manager / BPO Manager

Location : Cape Town, South Africa Salary : Competitive Salary Full-Time, On-Site

About the Role

Our client is looking for an Insurance Operations Manager / BPO Manager to oversee all aspects of BPO operations, with a key focus on both existing and new business. The successful candidate will be responsible for managing customer relationships, ensuring operational efficiency, and aligning processes with customer needs. With medical and travel claims experience essential, the ideal candidate will play a pivotal role in the growth of the BPO business, driving operational excellence and service delivery.

This opportunity is well-suited for someone with 8-10 years of experience in claims management and 5 years in management, who is fluent in German and has a proven background in BPO operations.

• Competitive Salary
• Opportunities for career development in a dynamic global company.
• Work with international clients in a fast-paced, diverse setting.
• Play a key role in the continued growth of the BPO segment.

Key Responsibilities

• Build and nurture strong relationships with BPO clients to ensure high satisfaction levels.
• Oversee productivity, quality, and service delivery to meet customer expectations and SLAs.
• Manage staff availability and coordinate language requirements across different platforms.
• Lead the onboarding of new customers and collaborate with the commercial team.
• Track and report financial flows and performance for BPO clients.
• Drive business development, promoting the company’s services to new clients.
• Oversee medical and travel claims processes, ensuring efficient handling and timely resolution.
• Participate in automation and process improvement projects.
• Propose and implement long-term operational goals based on customer needs and expectations.
• Prepare reports and presentations for customer Monitoring Boards.

• Fluency in German and English (both spoken and written).
• 8-10 years in claims management (particularly medical and travel claims).
• At least 5 years in BPO management and team leadership.
• Bachelor’s Degree or equivalent certification.
• Strong understanding of insurance operations, claims procedures, and BPO management.
• Advanced financial management and reporting skills.
• Full computer literacy (Microsoft Office tools).
• Ability to work in a multilingual and multicultural environment.
• Exceptional attention to detail and strong organisational skills.
• Proven leadership capabilities and the ability to work well under pressure.
• Strong decision-making skills and a results-driven approach.
• Excellent communication and interpersonal skills.

About the job Insurance Business Analyst

Contract position

Minimum requirements:

• Bachelors degree in Insurance Business or related field required.
• Experience in the insurance industry required
• Current insurance industry experience is a plus
• Digital experience
• Insurance (short term or life)/financial service industry is advantageous
• SAFe Methodology - value stream approach
• Encumbent will work across the mobile and web portals
• Custom built solutions (not off the shelf)
• Understanding of back-end integration

• Assists in creating new business strategies to improve revenue, minimize expenses and reduce risk exposure
• Converts data from existing systems into an easily accessible format that can be used for decision support.
• Develops reports and documents that communicate the results of analysis and risk management projects and strategies.
• Assesses risk to determine appropriate insurance coverage and business strategies
• Develops relationships with brokers, agents, and regulators
• Evaluates risks and recommends policy change.
• Communicate with underwriters, policy holders, regulators, and customers on a regular basis to address problems and make recommendations

· Grow sales via Insurance intermediaries.
· Promote the company to the Insurance Industry.
· Provide on-going product information to a portfolio of brokers/administrators/underwriters.
· Implement and manage incentive programmes/marketing opportunities.
· Regular training to Insurance Intermediary staff on all company's products and services.
· Weekly/monthly reports, monitor portfolio performance, track trends within the industry.
· Achieve set monthly and yearly targets.
· Attend after hour functions if and when required.
· Attend to necessary administration.
· Identify new business opportunities for the company.
· Facilitate process improvements by engaging with internal stakeholders.

Date: 11 Apr 2025

Location: Bellville, Western Cape

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants based in Cape Town, Bellville . The insurance consultant role is focused on providing an end-to-end service and support to intermediaries.

This role is focused on, but not limited to:

1. Contribution to the net profit and growth targets for business.
2. Delivering exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
3. Providing telephonic/email support to the intermediary on record, authorised representatives from the brokerage, and broker services.
4. Analysing the request from the intermediary and providing a quotation to secure the business (conversion).
5. Initiating out dials to intermediaries to discuss quotations and/or convert policies.
6. New business issuance.
7. Assisting to resolve all insurance queries within required timeframe and compliance requirements.
8. Managing client expectation on expected turnaround times for submitted requests.
9. Adhering to underwriting criteria and regional requirements.
10. Assist with profiling the client with the best suitable product and underwriting criteria.
11. Assisting in implementing solutions for improvement.
12. Adhering to workforce management principles to ensure that we optimize productivity.
13. Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timelines; use performance management systems to improve personal performance.
14. Ensuring that business targets are met.
15. Standing in for consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

1. Matric / Grade 12
2. 60 FAIS credits - Commercial lines
3. Minimum of 3 years’ experience in Short Term Insurance - Commercial Lines
4. Proven work experience in commercial underwriting within the short-term insurance industry
5. A relevant insurance related qualification (e.g., NQF level 4) would be advantageous
6. Preferable work experience in agriculture would be advantageous

1. Excellent verbal and written communication skills. Use of clear and effective verbal communication skills to request information and correspond with intermediaries.
2. Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients.
3. Ensure adherence to quality, compliance, and accreditation standards.
4. Conduct efficient administration.
5. Optimising work processes.

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants based in Cape Town, Bellville . The insurance consultant role is focused on providing an end-to-end service and support to intermediaries.

Responsibilities:

1. Contribution to the net profit and growth targets for business.
2. Delivering exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
3. Providing telephonic/email support to the intermediary on record, authorised representatives from the brokerage, and broker services.
4. Analysing the request from the intermediary and providing a quotation to secure the business (conversion).
5. Initiating out dials to intermediaries to discuss quotations and/or convert policies.
6. New business issuance.
7. Assisting to resolve all insurance queries within required timeframe and compliance requirements.
8. Managing client expectations on expected turnaround times for submitted requests.
9. Adhering to underwriting criteria and regional requirements.
10. Assisting with profiling the client with the best suitable product and underwriting criteria.
11. Assisting in implementing solutions for improvement.
12. Adhering to workforce management principles to ensure that we optimize productivity.
13. Prioritising own workflow and ensuring work is completed to the required standards of productivity, quality, and timelines; using performance management systems to improve personal performance.
14. Standing in for consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

QUALIFICATIONS AND EXPERIENCE

1. Matric / Grade 12
2. 60 FAIS credits - Commercial lines
3. Minimum of 3 years’ experience in Short Term Insurance - Commercial Lines
4. Proven work experience in commercial underwriting within the short-term insurance industry
5. A relevant insurance-related qualification (e.g., NQF level 4) would be advantageous
6. Preferable work experience in agriculture would be advantageous

KNOWLEDGE AND SKILLS

1. Excellent verbal and written communication skills. Use of clear and effective verbal communication skills to request information and correspond with intermediaries.
2. Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients.
3. Ensure adherence to quality, compliance, and accreditation standards.
4. Conduct efficient administration.
5. Optimising work processes.

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.