18 Housekeeping Staff jobs in Cape Town

- Clean and maintain guest rooms, including changing linens, dusting, vacuuming, and restocking amenities

- Ensure all public areas, such as hallways, lobbies, and restrooms, are clean and presentable at all times

- Empty trash and replace linens in public areas as needed On Board Cruise Ship

- Respond promptly to guest requests and ensure their satisfaction with the cleanliness of their room

- Report any maintenance issues or safety hazards to the appropriate department

- Follow all company policies and procedures, including safety and sanitation guidelines

- Maintain a professional and friendly demeanor with guests and fellow crew members

- Assist with other duties as assigned by the Housekeeping Manager

Requirements:

- High school diploma or equivalent

- Previous housekeeping experience preferred

- Excellent attention to detail and time management skills

- Ability to work independently and as part of a team

- Strong communication and customer service skills

- Must be able to work flexible hours, including weekends and holidays

- Ability to stand, walk, and bend for extended periods of time

Key Responsibilities:

Manage and supervise the housekeeping staff, including hiring, training, and scheduling onboard the cruise ship

Develop and implement housekeeping procedures and standards to ensure cleanliness and efficiency.

Conduct regular inspections of guest cabins, public areas, and crew quarters to maintain high standards of cleanliness.

Monitor and control housekeeping budget and expenses.

Maintain inventory of housekeeping supplies and equipment, and ensure timely replenishment.

Coordinate with other departments to ensure smooth operations and guest satisfaction.

Respond to guest complaints and requests in a timely and professional manner.

Conduct performance evaluations and provide feedback to housekeeping staff.

Ensure compliance with all safety and sanitation regulations.

Requirements:

Proven experience as a Housekeeping Manager or similar role in the hospitality industry.

Excellent leadership and communication skills.

Strong organizational and time-management abilities.

Knowledge of housekeeping procedures and standards.

Ability to work in a fast-paced and dynamic environment.

Flexibility to work evenings, weekends, and holidays as needed.

Diploma or degree in hospitality management or related field is preferred.

Overview

REPORTS TO: MAINTENANCE MANAGER

POSITION SUMMARY:

Your Role: Perform routine inspections and maintenance of hotel facilities, including plumbing, electrical systems, carpentry, and painting. Respond promptly to maintenance requests from guests and staff, ensuring issues are resolved efficiently and in accordance to the SOP.

• Respond to calls from Housekeeping based on inspections of arrival rooms as per the trained standard, including general plumbing (washers, taps, unblocking toilets & basin and shower drains).
• General tiling – floors and walls; flooring work such as carpet tiles; general painting & decorating.
• Basic electrical maintenance.
• Liaising with housekeeping, performing jobs as required; confirm completion of any reported task.
• Carry out tasks within agreed time limits – vacant Arrivals before 11:00 / Departure arrivals before 14:00; confirm complete before 14:00 to Line Manager.
• Maintain accurate records/documentation associated with your work – task sheets to be handed in to the Maintenance Co‑ordinator before the end of shift for Opera requirements resolved.
• Immediately report problems/failures that may impact on the Hotel arrival rooms to the Maintenance Manager.
• Contribute towards the smooth running of the team; adhere to all organisation policies and procedures.
• From time to time you may be expected to be part of special projects as are reasonably required of your job role.
• You are responsible for your allocated workload and must meet all targets as agreed with your Line Manager. You must contribute towards the smooth running of the organisation generally.
• Air conditioning experience.

REPORTS TO: MAINTENANCE MANAGER

POSITION SUMMARY:

Your Role:- Perform routine inspections and maintenance of hotel facilities, including plumbing, electrical systems, carpentry, and painting. - Respond promptly to maintenance requests from guests and staff, ensuring issues are resolved efficiently and in accordance to the SOP.

Responsibility & Authority:

The Responsibilities of the Handyman:

Day to day responsibilities

Responding to calls from Housekeeping based on inspections of arrival rooms as per the trained standard, This includes but doesn’t limit to general plumbing including Plumbing – washers, taps, unblocking toilets & basin and shower drains.

General tiling – floors and walls – flooring work, such as carpet tiles general painting & decorating

Basic electrical maintenance

Liaising with housekeeping, performing jobs as and when they are required. Confirmation on completion of any reported task.

Carry out tasks within agreed time limits – Vacant Arrivals before 11:00 / Departure arrivals before 14:00 – Confirm complete before 14:00 to Line Manager.

Maintain accurate records/documentation associated with your work – Task sheets to be handed in to the Maintenance co Ordinator before the end of shift for Opera requirements resolved.

Immediately report problems/failures that may impact on the Hotel arrival rooms to the Maintenance Manager.

Contribute towards the smooth running of the team, adhere to all organisation policies and procedures

From time to time you may be expected to be part of special projects as are reasonably required of your job role.

You are responsible for your allocated workload and must meet all targets as agreed with your Line Manager. You must contribute towards the smooth running of the organisation generally.

Air conditioning experience.

Overview

Head of Housekeeping

Are you a hands-on leader with an eye for detail and a passion for creating exceptional guest experiences? We are looking for an experienced Head of Housekeeping to lead our housekeeping team across a growing portfolio of short-term rental properties in Cape Town.

As our Head of Housekeeping, you'll oversee the cleanliness, presentation, and efficiency of all our properties. You'll be responsible for managing a large team, enforcing high-quality standards, and working closely with our other departments to resolve issues quickly and effectively.

This role is critical to the guest experience and we looking for someone who thrives in a fast-paced environment, leads by example, and knows how to balance performance management with motivation and support.

• Manage a large team with a focus on recruitment, training, scheduling and maintaining team performance
• Maintain quality control to ensure our cleaning standards exceed our guests expectations
• Investigate and address guest complaints or property concerns related to cleanliness or presentation
• Ensure adherence to policies on attendance, performance and overall conduct
• Conduct regular performance evaluations to coach our team of Supervisors to support team growth and efficiency
• Build a positive work environment that encourages accountability, teamwork, and high morale
• Ensure all properties are consistently guest-ready, clean, stocked, and presented to the highest standard at all times

Here's our description of the ideal person for this job:

• 5+ years of experience in a housekeeping management role (preferably in short-term rentals or hospitality)
• Based in Cape Town
• Strong leadership abilities
• Has the ability to think out of the box and drive change
• High attention to detail and strong organisational skills
• A proactive problem solver who thrives under pressure
• Strong communication and interpersonal skills
• Familiar with mobile apps and digital tools used in field operations

Overview

Head of Housekeeping

Lead, motivate, and elevate hospitality standards across premium short-term rentals

Cape Town | R30,000.00 Basic + Incentives | 08 : 00am - 17 : 00pm

Our client manages a growing portfolio of high-end short-term rental properties in Cape Town, setting the benchmark for comfort, quality, and memorable guest experiences. Their focus is on delivering a seamless stay through exceptional service and immaculate presentation. With a strong emphasis on professionalism, innovation, and teamwork, they provide an environment where leaders can drive change, inspire teams, and make a lasting impact on hospitality excellence.

The Head of Housekeeping will take full ownership of housekeeping operations across all properties, ensuring every space is guest-ready at all times. You will lead, train, and manage a large team, uphold strict quality standards, and collaborate closely with other departments to resolve issues and maintain operational efficiency. This role is key to enhancing the guest experience through leadership, consistency, and innovation.

• Manage and lead a large housekeeping team, including recruitment, training, scheduling, and performance management
• Conduct regular quality checks to ensure all properties meet or exceed cleanliness and presentation standards
• Address and resolve guest complaints or property concerns efficiently
• Enforce company policies on attendance, performance, and conduct
• Support Supervisors with performance evaluations and coaching for team growth
• Create a positive, accountable, and high-morale work environment
• Ensure all properties remain fully stocked, clean, and guest-ready at all times

• 5+ years of experience in a housekeeping management role (preferably in short-term rentals or hospitality)
• Based in Cape Town
• Proven leadership skills with the ability to inspire and motivate large teams
• Highly detail-oriented and exceptionally organised
• Creative thinker with a proactive approach to problem-solving
• Strong communication and interpersonal skills
• Comfortable using mobile apps and digital tools for field operations
• Thrives in a fast-paced, high-pressure environment while maintaining quality standards

Head of Housekeeping
Lead, motivate, and elevate hospitality standards across premium short-term rentals
Cape Town | R30,000.00 Basic + Incentives | 08:00am - 17:00pm

About Our Client

Our client manages a growing portfolio of high-end short-term rental properties in Cape Town, setting the benchmark for comfort, quality, and memorable guest experiences. Their focus is on delivering a seamless stay through exceptional service and immaculate presentation. With a strong emphasis on professionalism, innovation, and teamwork, they provide an environment where leaders can drive change, inspire teams, and make a lasting impact on hospitality excellence.

The Role: Head of Housekeeping

The Head of Housekeeping will take full ownership of housekeeping operations across all properties, ensuring every space is guest-ready at all times. You will lead, train, and manage a large team, uphold strict quality standards, and collaborate closely with other departments to resolve issues and maintain operational efficiency. This role is key to enhancing the guest experience through leadership, consistency, and innovation.

Key Responsibilities

• Manage and lead a large housekeeping team, including recruitment, training, scheduling, and performance management

• Conduct regular quality checks to ensure all properties meet or exceed cleanliness and presentation standards

• Address and resolve guest complaints or property concerns efficiently

• Enforce company policies on attendance, performance, and conduct

• Support Supervisors with performance evaluations and coaching for team growth

• Create a positive, accountable, and high-morale work environment

• Ensure all properties remain fully stocked, clean, and guest-ready at all times

About You

• 5+ years of experience in a housekeeping management role (preferably in short-term rentals or hospitality)

• Based in Cape Town

• Proven leadership skills with the ability to inspire and motivate large teams

• Highly detail-oriented and exceptionally organised

• Creative thinker with a proactive approach to problem-solving

• Strong communication and interpersonal skills

• Comfortable using mobile apps and digital tools for field operations

• Thrives in a fast-paced, high-pressure environment while maintaining quality standards