53 Housekeeping Staff jobs in South Africa

• The Housekeeping Supervisor plays a key role in supporting the Hotel Management Team by supervising the housekeeping team to meet the strategic direction and annual plans for housekeeping operations.

• Provide clear direction, oversight, and guidance to the Housekeeping Team, ensuring motivation and adherence to established standards.
• Facilitate effective communication and collaboration within the Housekeeping Department and with other operational departments.
• Prepare weekly departmental work schedules based on occupancy forecasts, allocating tasks accordingly.
• Monitor daily staffing levels to ensure sufficient coverage at all times.
• Conduct regular inspections of guest rooms and public areas to confirm cleanliness, maintenance, and operational standards.
• Implement and maintain departmental par-stock levels for chemicals, amenities, linen, and other operational items in coordination with Hotel Management.
• Control and monitor inventories related to equipment, linen, stationery, guest and cleaning supplies, and uniforms to ensure stock levels and cost efficiency.
• Identify opportunities to reduce waste and enhance cost savings, while aligning service practices with environmental and financial goals.
• Maintain up-to-date departmental training records that accurately reflect all conducted training sessions.
• Implement and monitor an effective key control system to ensure the safety and security of guests, team members, equipment, and supplies.

• Minimum of 2 years experience in a similar role within a 5-star luxury hotel or resort.
• Excellent verbal and written communication skills.
• Demonstrated leadership and team management abilities.
• Proven experience in staff training and development.
• Competence in preparing and managing duty rosters.
• Strong knowledge of expense and inventory control.
• Ability to remain composed and professional in high-pressure situations.
• Minimum Requirements:
• Diploma in Hospitality or equivalent qualification.
• Valid drivers license.
• High level of physical endurance.
• Preference will be given to candidates residing in Franschhoek and surrounding areas.

REPORTS TO: MAINTENANCE MANAGER

POSITION SUMMARY:

Your Role:- Perform routine inspections and maintenance of hotel facilities, including plumbing, electrical systems, carpentry, and painting. - Respond promptly to maintenance requests from guests and staff, ensuring issues are resolved efficiently and in accordance to the SOP.

Responsibility & Authority:

The Responsibilities of the Handyman:

Day to day responsibilities

Responding to calls from Housekeeping based on inspections of arrival rooms as per the trained standard, This includes but doesn’t limit to general plumbing including Plumbing – washers, taps, unblocking toilets & basin and shower drains.

General tiling – floors and walls – flooring work, such as carpet tiles general painting & decorating

Basic electrical maintenance

Liaising with housekeeping, performing jobs as and when they are required. Confirmation on completion of any reported task.

Carry out tasks within agreed time limits – Vacant Arrivals before 11:00 / Departure arrivals before 14:00 – Confirm complete before 14:00 to Line Manager.

Maintain accurate records/documentation associated with your work – Task sheets to be handed in to the Maintenance co Ordinator before the end of shift for Opera requirements resolved.

Immediately report problems/failures that may impact on the Hotel arrival rooms to the Maintenance Manager.

Contribute towards the smooth running of the team, adhere to all organisation policies and procedures

From time to time you may be expected to be part of special projects as are reasonably required of your job role.

You are responsible for your allocated workload and must meet all targets as agreed with your Line Manager. You must contribute towards the smooth running of the organisation generally.

Air conditioning experience.

Minimum Requirements

Matric certificate (Grade 12).

Tertiary qualification in Hospitality/Hotel Management or Housekeeping.

Minimum of 5 years experience in housekeeping, preferably in a managerial or supervisory role.

Valid drivers license with PDP (Public Driving Permit) non-negotiable.

Strong communication and interpersonal skills.

Ability to communicate effectively in English; Zulu language skills will be an advantage.

Professional appearance, behaviour, and a strong eye for detail.

Must be able to work flexible hours, including weekends and holidays.

Key Responsibilities

Lead, manage, and motivate the housekeeping team.

Ensure all guest rooms, public areas, and back-of-house areas are maintained to the highest standards of cleanliness and presentation.

Manage housekeeping schedules, rosters, and daily operations efficiently.

Conduct regular inspections and quality checks across all areas.

Maintain inventory levels of linen, cleaning products, and housekeeping equipment.

Coordinate with maintenance, front office, and other departments for smooth operations.

Train and onboard new staff members.

Handle guest requests and complaints professionally and promptly.

Uphold health and safety standards in accordance with hotel policies and regulations.

Responsibilities
Job responsibilities:

• Ensures that work areas are clean and tidy prior to opening, during service and at closing times (this includes the inside and outside of the building as well as the car park area) thus ensuring a safe and healthy working environment.
• Ensures that floors are swept, mopped, scrubbed and/or vacuumed thus ensuring a safe and healthy working environment.
• Ensures that walls are cleaned thus ensuring a safe and healthy working environment.
• Ensures that refuse is gathered and disposed of and that bins are emptied, washed or sanitized and replaced with refuse bags to ensure that safe and healthy working environment is maintained
• Ensures that toilets are to be cleaned to maintain a hygienic environment
• Cleans, fills up and maintains all machines such the BIBO, Coffee Machines, etc. to ensure that these machines are in good working order for team members to use.
• Ensures all beverage stations are fully stocked up at all times to ensure consumables are readily available for team members to use.
• Ensures that service areas are neat and tidy during peak periods and quiet periods to ensure that safe and healthy working environment is maintained.
• Ensures that the use of cleaning products is appropriate to ensure that the correct products are used and that wastage is minimised.
• Requests replenishment of cleaning products and supplies from the Housekeeping Superviser/ Receptionist/ Office Administrator before the cleaning products and supplies run out to ensure that cleaning products and supplies are readily available for use.
• Declares breakages to the Office Manager to ensure that replacements can be obtained timeously
• Cleans the office aircon filters weekly.
• Ensure that all tables & chairs in the areas are maintained (seat covers are monitored, and request replacements as needed) to ensure that tables and chairs are in good working condition.
• Sets up of boardrooms, meeting rooms, training rooms, event areas, etc. prior to the sessions taking place, as well as the clean up after the session has taken place to ensure that the working environment is returned to normal working order.
• Completes daily tasks rosters and submits to the Receptionist and/or the Office Administrator to ensure regular updates are shared.
• Washes all cups, as well as BET supplied cutlery and crockery to ensure a clean kitchen area.
• Ad hoc duties.

Qualifications
Job specification:

• Matric (Advantageous)
• 3 years relevant experience
• Good organizational and team management skills

Living Our Spirit

• Over and above the allocated work, the Team takes initiative to identify other areas within the office that require attention.
• The Team Member strives to maintain professionalism whilst demonstrating authenticity.
• The Team Member is open to assisting other Team Members when necessary.
• The Team Member inspires other Team Members by sharing their passion for their work.
• Respects one another.