101 Hotel Staff jobs in Cape Town
Hotel Manager
Posted 3 days ago
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Job Description
DivisionCape Cadogan
Business UnitManagement
Minimum experienceNot Applicable
Company primary industryHospitality
Job functional areaManagement
Job Description
This is more than a job title. It’s a calling for someone who brings not only proven leadership but also depth, grace, and a genuine love for hospitality. We’re looking for a General Manager with character, intuition, and charisma — someone who has already mastered the art of big-brand luxury but now longs for something warmer, and more soulful. A space where hospitality is not scripted, but lived. Where attention to detail isn’t about ticking boxes, but creating moments that matter.
This boutique hotel and its award-winning fine dining restaurant in Cape Town offer just that : a place where you can lead a high-performing team, shape an unforgettable guest experience, and be part of a community that values heart as much as head. You’ll be the visible anchor of the property — hosting guests with natural warmth, working shoulder-to-shoulder with your team, and guiding the business with both wisdom and a lightness of touch.
If you're someone who finds joy in greeting returning guests by name, who knows how to create magic in the everyday, and if you’re looking for a lifestyle fit for the next chapter in your career and life, we’d love to meet you.
Key Responsibilities Strategic & Operational Leadership- Develop and execute annual business plans for the hotel and restaurant ensuring alignment with the group's vision and goals.
- Align operational goals with brand positioning, guest experience targets, and financial objectives.
- Lead cross-functional coordination between hotel and restaurant operations.
- Maintain and communicate the goodwill of the brand through site inspections, hosting journalists, and engaging with the market.
- Act as the primary liaison between the support office and the hotel and restaurant, ensuring effective communication and alignment of goals and strategies.
- Lead the guest experience from pre-arrival to post-departure, ensuring seamless luxury service across guest touchpoints.
- Monitor guest feedback channels and personally manage key complaints, using feedback as a learning opportunity.
- Maintain brand-aligned design, ambiance, and experiential offerings.
- Benchmark against industry trends and competitor offerings to maintain innovative service standards.
- Take a proactive, visible role in guest hosting to build relationships and ensure a personalized experience throughout the guest journey.
- Develop, manage, and report on property-level budgets and forecasts.
- Control costs, optimise profitability, and manage P&L for both entities.
- Support procurement negotiations to achieve favourable property and group-level agreements.
- Approve purchasing and capital expenditure in line with company policy.
- Recruit, onboard, and manage key personnel across the hotel and restaurant.
- Conduct monthly departmental meetings and one-on-one sessions with all direct reports.
- Champion a culture of accountability, innovation, and service excellence.
- Implement a structured performance management system, including personal KPIs, mid-year reviews, and succession planning.
- Step in temporarily during vacancies in key roles to ensure operational continuity.
- Facilitate staff development and identify high-potential talent for future leadership roles
- Support cross-property training and coordinate with external trainers as needed.
- Collaborate with the central sales and marketing team to drive direct bookings and foot traffic.
- Support event sales, brand partnerships, and guest engagement initiatives.
- Monitor pricing, packages, and promotions to maintain competitiveness.
- Manage and host key site inspections to ensure they are professionally hosted and aligned with the brand positioning.
- Ensure compliance with labour legislation, health and safety, and food safety regulations.
- Oversee maintenance and hygiene standards across hotel and restaurant facilities.
- Implement SOPs and quality control audits across departments.
- Strategically evaluate and implement sustainable, energy-efficient practices that strengthen the long-term viability of the business, with specific consideration to business risks within the city such as water shortages and load shedding.
- Establish and support community partnerships that reflect the business in a strong, positive light to relevant stakeholders.
- Manage the hotel and restaurant's role as a stakeholder in the broader Kloof Street and Gardens community.
- Actively engage in neighbourhood groups, forums, body corporates and community initiatives to foster goodwill and local collaboration.
- Establish and maintain strong relationships with neighbouring businesses to promote and strengthen the Kloof Street district brand.
- Drive initiatives that contribute to the improvement and aesthetic upkeep of the surrounding district, ensuring it aligns with guest expectations and brand image.
- Diploma or Degree in Hospitality Management or Business Administration
- Minimum 10 - 15 years of hospitality experience, with 5+ in senior leadership
- Proven track record in luxury boutique hotels and / or fine dining environments
- Deep understanding of Cape Town’s tourism and culinary market
- Familiarity with PMS, POS, and revenue management systems
- Valid driver’s license and ability to work flexible hours, including weekends
- Strategic thinking with hands-on operational ability
- Strong financial literacy and commercial acumen
- Guest-centric mindset with luxury service orientation
- Leadership, motivation, and people development skills
- Calm and solution-driven under pressure
- Excellent verbal and written communication
- High emotional intelligence and stakeholder engagement capability
- Excellent attention to detail.
- Guest focus philosophy, living the MORE brand and driving the MORE experience.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & solution seeking skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills – tolerance, patience, and care, ability to receive constructive feedback openly
Hotel Manager
Posted today
Job Viewed
Job Description
- Develop and build guest relationships, promptly respond to guest needs
- Maintain efficient Check in procedures
- To ensure effective liaison between Reservations and Front office Staff, as well as other departments
- Ensure that accounts are balanced daily
- Ensure effective and accurate check out facilities
- Ensure company policy is maintained withing the housekeeping department.
- Maintain exclusivity procedures of the hotel
- Carry out systematic checks of all Front of House and guests
- Reporting faults to maintenance and follow up
- Repairs to be actioned without delay 100% facilities
- Ensure maximum security in all areas under your control
- Conduct monthly asset counts
- Understand your kitchen and restaurant Man Plans
- Manage daily cash-ups to avoid risk
- Ensure your service is of a high quality
- No variations from the agreed standards of food presentation from the Food Consultant
- Ensure cleanliness of restaurants/bars/public areas
- Monitor daily variance reports and action shortages
- Monitor void reports and manage
- Understand the ownership roles and levels of responsibility in your team
- The custodians list should be regularly updated and evaluated
- Update your Aesthetics and Facilities files monthly
- Ensure Asset list is updated and signed off monthly and updated in your Facilities file
- Regularly check procedures for luggage storage and key control
- Procedures, Standard office procedures and luggage procedures.
- Maintain Uniform standards in all departments
- Implementation of Company Standard Operating procedures, and ensure it is maintained.
- To carry out, or ensure that regular on the job training is conducted to maintain standards
- Monthly and weekly rosters and follow up on-time attendance
- Progressive discipline where applicable
- Considers impact on business
- Demonstrates a sincerely positive attitude toward getting things done
- Understands and addresses group objectives
- Develops solutions that improve organisational performance
- Initiatives to increase revenue
- Debtors control no open accounts
- Travel Platform Management manage commission structure
- Sign all front desk and housekeeping purchase orders
- Achieve targeted Food and Beverage Costs
- Sign off income statement monthly
Human Resources
- Manage your staff through their HR files know where they live, who is the street committees, hobbies, and passions.
- Maintain staff files
- Work in conjunction with HR to ensure the most effective appointments.
- Hold regular performance appraisals with all staff, identifying areas for development and training needs, and ensuring that this training is effective.
- Participate in the progressive discipline in conjunction with HR office
- Guest and review driven
- Understand and capitalise on the key guest demographic
- Deadline Driven
- Innovative
- Focus on keeping the hotel informed on current hospitality trends but have a discerning eye to be a trendsetter and not a trend follower
You will be expected to always be available telephonically and always have access to read and respond to your emails.
QUALIFICATION:
Matric certificate
Hospitality related qualification
EXPERIENCE:
OPERATION experience essential!
2 to 4 years relevant experience
Previous experience in a similar role in a 4/5-star environment
Familiar with all duties of the Front Office / Reservations department
Strong financial acumen
Strong Food and Beverage experience
Strong MS Office skills
If you have a flair for hospitality, a sharp business acumen, and a heart for people wed love to meet you.
Please send your CV to Nichael Clack:
Hotel Driver
Posted 1 day ago
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Job Description
Join Our 5-Star Team as a Hotel Driver!
Are you passionate about delivering exceptional guest experiences? Do you take pride in safe, professional driving and top-tier service? If so, we invite you to embark on a rewarding journey with us as our Hotel Driver!
What You’ll Do
- Be the Face of Hospitality: Greet guests warmly and professionally, ensuring every interaction reflects our 5-star standards.
- Safe & Reliable Transport: Drive guests to and from designated locations, always prioritizing safety and comfort.
- Valet & Luggage Assistance: Provide seamless valet parking and assist with guest luggage during arrivals and departures.
- Vehicle Care: Keep our hotel vehicles spotless, well-maintained, and ready for service. Conduct daily inspections and report any issues promptly.
- Record Keeping: Accurately log mileage, fuel usage, and trip details.
- Local Expertise: Share knowledge about the hotel and local attractions, enhancing the guest experience.
- Team Player: Support the Front Office and management with additional duties as needed.
What Sets You Apart
- Valid South African Driver’s License with PDP (Professional Driving Permit) and Code 10 (minimum)
- Tour Guide License (advantageous)
- Previous experience in a hotel or hospitality environment
- Excellent interpersonal and communication skills
- Strong knowledge of local routes and traffic patterns
- Professional appearance and attitude
- Physically fit – able to lift and carry luggage
- Flexible availability (including weekends, evenings, and public holidays)
Why Join Us?
- Be part of a world-class team dedicated to creating memorable guest experiences.
- Enjoy a supportive, dynamic work environment where your contributions are valued.
- Opportunities for growth and development within the hospitality industry.
Ready to take the wheel and make every guest’s journey unforgettable? Apply today!
Hotel Receptionist
Posted today
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Job Description
The President Hotel is on a journey to be considered luxury.
Our purpose is simple yet powerful: to create and inspire memorable experiences.
Our vision: to become Cape Towns most loved hotel.
Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, The President Hotel is renowned as the Mother Citys most loved destination hotel. With 349 stylish rooms, apartments, and suites, breathtaking views, a palm-lined infinity pool, world-class restaurants, and state-of-the-art conference and event venues, The President offers an iconic working environment where excellence meets opportunity.
Were seeking a warm, professional, and detail-oriented Receptionist with Opera experience to join our Front Office team and deliver exceptional guest experiences. As the first and last impression of the hotel, you will play a key role in ensuring seamless arrivals, departures, and lobby interactions while upholding five-star service standards.
Key ResponsibilitiesGuest Engagement & Service Excellence
Greet guests with a genuine smile, proactively engage in the lobby, escort VIPs, and personalize every interaction.
Arrivals & Departures
Handle check-ins and check-outs efficiently, ensure billing accuracy, and coordinate luggage assistance with care.
Daily Operations & Shift Procedures
Manage emails, reports, credit checks, loyalty enrolments, adjustments, and manual postings while maintaining a neat and organized reception desk.
Team Communication & Handover
Attend briefings, provide clear updates, liaise with Housekeeping and Porters, and ensure accurate handovers at every shift.
Breaks & End-of-Shift Protocol
Follow structured schedules, complete all final checks, and hand over pending matters to ensure smooth operations.
Guest-Focused Attitude Warm, engaging, and professional
Attention to Detail Accurate billing, reservations, and admin
Well-Spoken & Presentable Clear communication & polished appearance
Time Management Efficient multitasking in a dynamic environment
Tech Proficiency Prior working experience on Opera PMS essential, plus Microsoft Office
Must hold a valid South African ID
Previous hotel reception experience required (Opera PMS essential)
Ensure your CV is 100% updated
Recruitment aligns with the companys Employment Equity Plan.
Join The President Hotel and become part of a team where excellence meets passion. Help shape the guest journey by delivering unforgettable service in one of Cape Towns leading hotels.
Hotel Housekeeper
Posted today
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Job Description
Work experience as a Housekeeper in a Hotel or Guest House compulsory
Firm understanding of work practices within the Hotel and Hospitality industry
Own reliable transport to and from Durbanville essential for this position
Fluent in English and literate - read, write and speak
Punctual with good attendance and timekeeping at work
Work shifts (07:30 -17:00), including weekends and public holidays
Applicant must be physically fit, friendly and well-presented
Ability to multitask and organized to turn down rooms efficiently
Good communication, customer service and hotel guest-care skills
Ability to work under pressure and in a diverse and fast-paced environment
Job Types: Full-time, Part-time
Expected hours: 45 per week
Application Question(s):
- Do you have reliable transport to and from Durbanville on a daily basis?
- Name the Hotel / Guest House where you worked previously as a Housekeeper. (Note that previous work experience in a Hotel / Guest House is compulsory for this position.)
- Where do you live? Please specify the area.
Work Location: In person
Expected Start Date: 2025/10/01
Hotel manager
Posted today
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Job Description
Hotel manager
Posted today
Job Viewed
Job Description
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HOTEL MANAGER – 5 STAR HOTEL – CAMPS BAY
Posted 7 days ago
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Job Description
The Hotel Manager will lead the daily operations, financial performance, and overall success of our esteemed hotel. The ideal candidate will possess a strong understanding of our discerning, well-travelled, and contemporary guests, with a focus on delivering an exceptional guest experience. With a dedication to maintaining the highest standards, you will ensure that every guest’s stay is nothing short of extraordinary, embodying the excellence our property is known for
Minimum Requirements:
- Grade 12 or Equivalent
- Must speak, read, write and understand English at a professional level
- Computer literate level 2 minimum experience in Microsoft Office (Word, Excel, PowerPoint and Outlook in particular)
- Drivers’ license
- Financial Diploma (Advantageous)
- Previous experience in the same or similar position in a 4/5 star hotel
- Familiar with all duties and procedures in Front Office / Reservations Department
- MS Office (Word, Excel and Email) is essential
- Strong Food and Beverage experience
- Opera experience is essential
Hotel Maintenance Foreman
Posted 1 day ago
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Job Description
Overview
We are seeking a skilled and hands-on Maintenance Foreman with a strong background in large-scale luxury properties to lead and coordinate the hotel's maintenance team. Reporting directly to the Chief Engineer, you will ensure that all maintenance operations are executed efficiently, safely, and to the highest standards, maintaining guest satisfaction and operational excellence throughout the property.
Experience & Requirements- Trade qualification in Electrical, Mechanical, or Plumbing (Red Seal preferred)
- Minimum 5 years experience in building maintenance, with at least 2 years in a supervisory role
- Experience in hospitality or luxury property maintenance strongly preferred
- Strong technical knowledge across electrical, plumbing, HVAC, carpentry, and mechanical systems
- Proven leadership ability in delegation, scheduling, and team motivation
- Proficiency in CMMS systems (OMNI, INFOR, HotSOS)
- Excellent communication, problem-solving, and conflict resolution skills
- Fluent in English; additional languages advantageous
- Must hold a valid South African ID
- Technical expertise
- Team leadership
- Operational discipline
- Safety and compliance focus
- Guest-centric professionalism
- Assign daily tasks, monitor performance, conduct briefings, and manage attendance and conduct standards for the maintenance team
- Guide technicians in troubleshooting electrical, plumbing, HVAC, and mechanical issues; review completed work for quality and safety
- Ensure preventive maintenance schedules are met and manage reactive maintenance tasks with timely follow-up and closure
- Enforce health and safety regulations, conduct risk assessments, and manage incident reporting
- Oversee inventory, tools, equipment, and consumables; ensure accountability and readiness of resources
- Coordinate with other departments to manage access for maintenance tasks in guest and public areas
- Mentor junior staff, correct unsafe practices, and identify skills gaps for training
- Maintain handover logs, daily reports, and compliance documentation
- Ensure professional conduct, discretion, and minimal disruption in guest areas during maintenance activities
- Applicants must hold a valid South African ID, and only candidates with relevant trade qualifications and supervisory experience in luxury properties will be shortlisted. Please ensure your CV highlights your leadership and technical achievements.
With 349 stylish rooms, apartments, and suites, breathtaking views, a palm-lined infinity pool, world-class restaurants, and state-of-the-art conference and event venues, The President Hotel is on a journey to be recognised as a true luxury destination and offers an iconic working environment where operational excellence meets guest experience.
Join a leadership team where reliability, precision, and guest satisfaction come first, and play a pivotal role in maintaining one of Cape Town's most iconic hotels to the highest standards.
#J-18808-LjbffrHotel Maintenance Foreman
Posted 1 day ago
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Job Description
We are seeking a skilled and hands-on Maintenance Foreman with a strong background in large-scale luxury properties to lead and coordinate the hotel’s maintenance team. Reporting directly to the Chief Engineer, you will ensure that all maintenance operations are executed efficiently, safely, and to the highest standards, maintaining guest satisfaction and operational excellence throughout the property.
Experience & Requirements- Trade qualification in Electrical, Mechanical, or Plumbing (Red Seal preferred)
- Minimum 5 years’ experience in building maintenance, with at least 2 years in a supervisory role
- Experience in hospitality or luxury property maintenance strongly preferred
- Strong technical knowledge across electrical, plumbing, HVAC, carpentry, and mechanical systems
- Proven leadership ability in delegation, scheduling, and team motivation
- Proficiency in CMMS systems (OMNI, INFOR, HotSOS)
- Excellent communication, problem-solving, and conflict resolution skills
- Fluent in English; additional languages advantageous
- Must hold a valid South African ID
- Technical expertise
- Team leadership
- Operational discipline
- Safety and compliance focus
- Guest-centric professionalism
- Assign daily tasks, monitor performance, conduct briefings, and manage attendance and conduct standards for the maintenance team
- Guide technicians in troubleshooting electrical, plumbing, HVAC, and mechanical issues; review completed work for quality and safety
- Ensure preventive maintenance schedules are met and manage reactive maintenance tasks with timely follow-up and closure
- Enforce health and safety regulations, conduct risk assessments, and manage incident reporting
- Oversee inventory, tools, equipment, and consumables; ensure accountability and readiness of resources
- Coordinate with other departments to manage access for maintenance tasks in guest and public areas
- Mentor junior staff, correct unsafe practices, and identify skills gaps for training
- Maintain handover logs, daily reports, and compliance documentation
- Ensure professional conduct, discretion, and minimal disruption in guest areas during maintenance activities
- Applicants must hold a valid South African ID, and only candidates with relevant trade qualifications and supervisory experience in luxury properties will be shortlisted. Please ensure your CV highlights your leadership and technical achievements.
With 349 stylish rooms, apartments, and suites, breathtaking views, a palm-lined infinity pool, world-class restaurants, and state-of-the-art conference and event venues, The President Hotel is on a journey to be recognised as a true luxury destination and offers an iconic working environment where operational excellence meets guest experience.
Join a leadership team where reliability, precision, and guest satisfaction come first, and play a pivotal role in maintaining one of Cape Town’s most iconic hotels to the highest standards.
#J-18808-Ljbffr