289 Hotel Staff jobs in South Africa

Hotel Manager

Cape Town, Western Cape ABC Worldwide

Posted 3 days ago

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Job Description

DivisionCape Cadogan

Business UnitManagement

Minimum experienceNot Applicable

Company primary industryHospitality

Job functional areaManagement

Job Description

This is more than a job title. It’s a calling for someone who brings not only proven leadership but also depth, grace, and a genuine love for hospitality. We’re looking for a General Manager with character, intuition, and charisma — someone who has already mastered the art of big-brand luxury but now longs for something warmer, and more soulful. A space where hospitality is not scripted, but lived. Where attention to detail isn’t about ticking boxes, but creating moments that matter.

This boutique hotel and its award-winning fine dining restaurant in Cape Town offer just that : a place where you can lead a high-performing team, shape an unforgettable guest experience, and be part of a community that values heart as much as head. You’ll be the visible anchor of the property — hosting guests with natural warmth, working shoulder-to-shoulder with your team, and guiding the business with both wisdom and a lightness of touch.

If you're someone who finds joy in greeting returning guests by name, who knows how to create magic in the everyday, and if you’re looking for a lifestyle fit for the next chapter in your career and life, we’d love to meet you.

Key Responsibilities Strategic & Operational Leadership
  • Develop and execute annual business plans for the hotel and restaurant ensuring alignment with the group's vision and goals.
  • Align operational goals with brand positioning, guest experience targets, and financial objectives.
  • Lead cross-functional coordination between hotel and restaurant operations.
  • Maintain and communicate the goodwill of the brand through site inspections, hosting journalists, and engaging with the market.
  • Act as the primary liaison between the support office and the hotel and restaurant, ensuring effective communication and alignment of goals and strategies.
Guest Experience, Innovation & Brand Standards
  • Lead the guest experience from pre-arrival to post-departure, ensuring seamless luxury service across guest touchpoints.
  • Monitor guest feedback channels and personally manage key complaints, using feedback as a learning opportunity.
  • Maintain brand-aligned design, ambiance, and experiential offerings.
  • Benchmark against industry trends and competitor offerings to maintain innovative service standards.
  • Take a proactive, visible role in guest hosting to build relationships and ensure a personalized experience throughout the guest journey.
Financial Management & Procurement
  • Develop, manage, and report on property-level budgets and forecasts.
  • Control costs, optimise profitability, and manage P&L for both entities.
  • Support procurement negotiations to achieve favourable property and group-level agreements.
  • Approve purchasing and capital expenditure in line with company policy.
Team Leadership, Succession & Culture
  • Recruit, onboard, and manage key personnel across the hotel and restaurant.
  • Conduct monthly departmental meetings and one-on-one sessions with all direct reports.
  • Champion a culture of accountability, innovation, and service excellence.
  • Implement a structured performance management system, including personal KPIs, mid-year reviews, and succession planning.
  • Step in temporarily during vacancies in key roles to ensure operational continuity.
  • Facilitate staff development and identify high-potential talent for future leadership roles
  • Support cross-property training and coordinate with external trainers as needed.
Sales, Marketing & Revenue Generation
  • Collaborate with the central sales and marketing team to drive direct bookings and foot traffic.
  • Support event sales, brand partnerships, and guest engagement initiatives.
  • Monitor pricing, packages, and promotions to maintain competitiveness.
  • Manage and host key site inspections to ensure they are professionally hosted and aligned with the brand positioning.
Compliance, Community & Standards
  • Ensure compliance with labour legislation, health and safety, and food safety regulations.
  • Oversee maintenance and hygiene standards across hotel and restaurant facilities.
  • Implement SOPs and quality control audits across departments.
  • Strategically evaluate and implement sustainable, energy-efficient practices that strengthen the long-term viability of the business, with specific consideration to business risks within the city such as water shortages and load shedding.
Neighbourhood Engagement
  • Establish and support community partnerships that reflect the business in a strong, positive light to relevant stakeholders.
  • Manage the hotel and restaurant's role as a stakeholder in the broader Kloof Street and Gardens community.
  • Actively engage in neighbourhood groups, forums, body corporates and community initiatives to foster goodwill and local collaboration.
  • Establish and maintain strong relationships with neighbouring businesses to promote and strengthen the Kloof Street district brand.
  • Drive initiatives that contribute to the improvement and aesthetic upkeep of the surrounding district, ensuring it aligns with guest expectations and brand image.
REQUIRED SKILLS AND EXPERIENCE
  • Diploma or Degree in Hospitality Management or Business Administration
  • Minimum 10 - 15 years of hospitality experience, with 5+ in senior leadership
  • Proven track record in luxury boutique hotels and / or fine dining environments
  • Deep understanding of Cape Town’s tourism and culinary market
  • Familiarity with PMS, POS, and revenue management systems
  • Valid driver’s license and ability to work flexible hours, including weekends
  • Strategic thinking with hands-on operational ability
  • Strong financial literacy and commercial acumen
  • Guest-centric mindset with luxury service orientation
  • Leadership, motivation, and people development skills
  • Calm and solution-driven under pressure
  • Excellent verbal and written communication
  • High emotional intelligence and stakeholder engagement capability
MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION
  • Excellent attention to detail.
  • Guest focus philosophy, living the MORE brand and driving the MORE experience.
  • Excellent communication skills (written and verbal), practicing honest communication.
  • Team player with positive attitude, enthusiasm, and emotional control.
  • Excellent time management and self-discipline, interpersonal & solution seeking skills.
  • Proactive, use initiative and creative flair when required.
  • Committed and loyal, adaptable, and flexible.
  • Must work accurately under pressure.
  • People skills – tolerance, patience, and care, ability to receive constructive feedback openly

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Hotel Manager

Cape Town, Western Cape RareCruit

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Job Description

Operations
  • Develop and build guest relationships, promptly respond to guest needs
  • Maintain efficient Check in procedures
  • To ensure effective liaison between Reservations and Front office Staff, as well as other departments
  • Ensure that accounts are balanced daily
  • Ensure effective and accurate check out facilities
  • Ensure company policy is maintained withing the housekeeping department.
  • Maintain exclusivity procedures of the hotel
  • Carry out systematic checks of all Front of House and guests
  • Reporting faults to maintenance and follow up
  • Repairs to be actioned without delay 100% facilities
  • Ensure maximum security in all areas under your control
  • Conduct monthly asset counts
  • Understand your kitchen and restaurant Man Plans
  • Manage daily cash-ups to avoid risk
  • Ensure your service is of a high quality
  • No variations from the agreed standards of food presentation from the Food Consultant
  • Ensure cleanliness of restaurants/bars/public areas
  • Monitor daily variance reports and action shortages
  • Monitor void reports and manage
  • Understand the ownership roles and levels of responsibility in your team
  • The custodians list should be regularly updated and evaluated
  • Update your Aesthetics and Facilities files monthly
  • Ensure Asset list is updated and signed off monthly and updated in your Facilities file
  • Regularly check procedures for luggage storage and key control
  • Procedures, Standard office procedures and luggage procedures.
  • Maintain Uniform standards in all departments
  • Implementation of Company Standard Operating procedures, and ensure it is maintained.
  • To carry out, or ensure that regular on the job training is conducted to maintain standards
  • Monthly and weekly rosters and follow up on-time attendance
  • Progressive discipline where applicable
  • Considers impact on business
  • Demonstrates a sincerely positive attitude toward getting things done
  • Understands and addresses group objectives
  • Develops solutions that improve organisational performance
Financial
  • Initiatives to increase revenue
  • Debtors control no open accounts
  • Travel Platform Management manage commission structure
  • Sign all front desk and housekeeping purchase orders
  • Achieve targeted Food and Beverage Costs
  • Sign off income statement monthly

Human Resources
  • Manage your staff through their HR files know where they live, who is the street committees, hobbies, and passions.
  • Maintain staff files
  • Work in conjunction with HR to ensure the most effective appointments.
  • Hold regular performance appraisals with all staff, identifying areas for development and training needs, and ensuring that this training is effective.
  • Participate in the progressive discipline in conjunction with HR office
General
  • Guest and review driven
  • Understand and capitalise on the key guest demographic
  • Deadline Driven
  • Innovative
  • Focus on keeping the hotel informed on current hospitality trends but have a discerning eye to be a trendsetter and not a trend follower

You will be expected to always be available telephonically and always have access to read and respond to your emails.

QUALIFICATION:
Matric certificate
Hospitality related qualification

EXPERIENCE:
OPERATION experience essential!
2 to 4 years relevant experience
Previous experience in a similar role in a 4/5-star environment
Familiar with all duties of the Front Office / Reservations department
Strong financial acumen
Strong Food and Beverage experience
Strong MS Office skills

If you have a flair for hospitality, a sharp business acumen, and a heart for people wed love to meet you.

Please send your CV to Nichael Clack:
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Hotel Driver

Cape Town, Western Cape Pepperclub Hotel & Spa

Posted 1 day ago

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Job Description

Join Our 5-Star Team as a Hotel Driver!

Are you passionate about delivering exceptional guest experiences? Do you take pride in safe, professional driving and top-tier service? If so, we invite you to embark on a rewarding journey with us as our Hotel Driver!

What You’ll Do

  • Be the Face of Hospitality: Greet guests warmly and professionally, ensuring every interaction reflects our 5-star standards.
  • Safe & Reliable Transport: Drive guests to and from designated locations, always prioritizing safety and comfort.
  • Valet & Luggage Assistance: Provide seamless valet parking and assist with guest luggage during arrivals and departures.
  • Vehicle Care: Keep our hotel vehicles spotless, well-maintained, and ready for service. Conduct daily inspections and report any issues promptly.
  • Record Keeping: Accurately log mileage, fuel usage, and trip details.
  • Local Expertise: Share knowledge about the hotel and local attractions, enhancing the guest experience.
  • Team Player: Support the Front Office and management with additional duties as needed.

What Sets You Apart

  • Valid South African Driver’s License with PDP (Professional Driving Permit) and Code 10 (minimum)
  • Tour Guide License (advantageous)
  • Previous experience in a hotel or hospitality environment
  • Excellent interpersonal and communication skills
  • Strong knowledge of local routes and traffic patterns
  • Professional appearance and attitude
  • Physically fit – able to lift and carry luggage
  • Flexible availability (including weekends, evenings, and public holidays)

Why Join Us?

  • Be part of a world-class team dedicated to creating memorable guest experiences.
  • Enjoy a supportive, dynamic work environment where your contributions are valued.
  • Opportunities for growth and development within the hospitality industry.

Ready to take the wheel and make every guest’s journey unforgettable? Apply today!

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Hotel Manager

Rad Resources

Posted 27 days ago

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Job Description

Duties:
  • Overall Management of the hotel
  • Maximising hotel revenues and occupancies
  • Management of staff
  • Management of restaurants within the hotel
  • Driving customer experiences
  • Budgets
  • Reports
  • Oversee operating procedures
Requirements:
  • Matric
  • Hotel School Diploma
  • Previous experience in a 5 star hotel
  • Food and Beverage background
  • Hotel Management experience
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Hotel Manager

Posted today

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Job Description

Duties: Overall Management of the hotel Maximising hotel revenues and occupancies Management of staff Management of restaurants within the hotel Driving customer experiences Budgets Reports Oversee operating procedures Requirements: Matric Hotel School Diploma Previous experience in a 5 star hotel Food and Beverage background Hotel Management experience
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Receptionist (Hotel)

Western Cape, Western Cape Bright Placements

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Job Description

Qualifications & Experience Education High School Certificate (Matric) essential. Hospitality or Front Office Management qualification advantageous. Experience Minimum 23 years experience in a front office/reception role , preferably in a 4 or 5-star boutique hotel or lodge . Experience with hotel reservations systems (NightsBridge, Opera, Protel, or similar). Familiarity with online booking platforms (Booking.com, Expedia, Airbnb). Skills & Attributes Excellent communication skills (verbal and written). Strong guest service and problem-solving abilities. Proficiency in MS Office (Word, Excel, Outlook) and email etiquette. Ability to multitask and work under pressure. Well-groomed, professional, and friendly demeanor. Knowledge of Simonstown and surrounding tourist attractions an advantage. Ability to work shifts, weekends, and public holidays.
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Hotel Receptionist

R20000 - R25000 Y RECREATION AFRICA LEISURE INDUSTRIES

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VACANT POSITION – HOTEL RECEPTIONIST (Front Office Team)

Recreation Africa Leisure Industries (PTY) Ltd. Requires the services of a Hotel Receptionist.

Company Description:

Recreation Africa Leisure Industries is a leading hotel group in South Africa, with properties, including Misty Hills Country Hotel, Conference Centre & Spa and the Carnivore Restaurant in Muldersdrift, Gauteng. The group is committed to preserving the environment and promoting African art, culture, cuisine, and hospitality in all its properties, which feature authentic African materials and furnishings. Recreation Africa focusses on detail, personal service, and beautiful surroundings to provide an unforgettable experience for guests.

We are seeking a friendly, professional, and service-driven Hotel Receptionist to be the first point of contact for our guests. The successful candidate will provide a warm welcome, ensure smooth check-in and check-out processes, and assist with all guests needs to deliver a seamless hotel experience.

Key Responsibilities:

  • Greet and welcome all guests with professionalism and warmth.
  • Handle check-in, check-out, and payment procedures efficiently and accurately.
  • Manage accommodation bookings, guest enquiries, and confirmations.
  • Assist with restaurant and spa bookings where required.
  • Ensure the front desk area is always presentable and organized.
  • Handle guest complaints and feedback professionally, escalating where necessary.
  • Maintain effective communication with housekeeping, reservations, and other departments to ensure excellent service delivery.

Requirements:

  • Excellent command of spoken and written English.
  • Strong communication and interpersonal skills with a guest-first attitude.
  • Computer literacy with knowledge of booking systems (experience with hotel PMS an advantage).
  • Professional grooming and presentation.
  • Flexibility to work weekends, shifts, and public holidays as part of hotel operations.
  • Previous hotel or customer service experience will be an advantage, but not essential.

We Offer:

  • A professional and supportive work environment.
  • Training and career development opportunities.
  • The chance to be part of a dynamic hospitality team that thrives on creating exceptional guest experiences.
  • Remuneration: Entry Level (Minimum Wage)

If you have the passion for people and service excellence, we would love to hear from you

Please send your CV to Linda O'Dwyer at by no later than 18 October 2025.

Only shortlisted applicants will be contacted. Should you have not received a response within 14 days, please consider your application as having been unsuccessful

Job Types: Full-time, Temp to perm

Work Location: In person

Application Deadline: 2025/10/18

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Hotel Receptionist

Sandton, Gauteng R10000 - R30000 Y Pixelworks

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Job Description

Responsibilities
Welcome, assist and direct guests correctly in a friendly and polite way

Provide high quality customer service at all times

Check the guests in / out, take payments

Manage telephones, emails and reservations in a prompt and professional manner

Ensure that all correspondence are recorded and filed accurately

Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate

Reviewing guest special requests and ensure that they are met or exceeded

Handle problems that arise in an effective professional manner

Working with all hotel departments to ensure guest expectations met or exceeded. For more information call or whatsapp our Recruitment Agency Team on

Person Specification Essential

Experience of managing customer relations face to face and via phone

High level of spoken and written English

Customer Service Skills e.g. face to face, telephone, email etc.

Desirable

Proven experience in hospitality, reception and admin or similar customer facing role

Cash handling

Familiarity with Opera software

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Hotel Reservationist

Bloubergstrand, Western Cape R104000 - R156000 Y BLAAUWBERG BEACH HOTEL

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Job Description

HOTEL RESERVATIONIST (FIT)

We are currently seeking a hotel reservationist to join our dynamic reservations team. Please note the following skill requirements:

MUST HAVE HOTEL EXPERIENCE

  1. Greets guests over the phone in a friendly, courteous manner

  2. Records reservation information accurately; identifies and records group and transient business codes

  3. Informs other departments of VIP arrivals

  4. Identifies commissionable reservations and secures required information

  5. Records and processes deposit information

  6. Identifies and records special billing instructions

  7. Files all reservations in a systematic order for easy referral

  8. Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms

  9. Records requests for special accommodations and suites

  10. Assists with the preparation of the four-day forecast and VIP list

  11. Achieves maximum occupancy and average rate by utilizing yield management

  12. Uses up-selling techniques

  13. Handles all special requests appropriately

  14. Pre-blocks all special requests or VIP accommodations accurately

  15. Utilizes guest history files for personalized service at the hotel

  16. Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests

  17. Deals with assigned incoming correspondence and reservation messages in a timely and accurate manner

  18. Monthly Comp report to be done for the Revenue Manager

  19. Ensure correct market segments are attached to all reservations & correct when necessary

  20. Ensure correct Nationalities are attached & checked for all bookings, correct when necessary

  21. Ensure correct rate codes & rates are being charged, prior to guests arrival

  22. Ensure the follow up of No Show's & Cancellations are done daily

Job Type: Full-time

Application Question(s):

  • Current & Desired Salary?

Experience:

  • Hotel FIT Reservationist: 3 years (Required)

Work Location: In person

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Hotel Receptionist

Bantry Bay, Western Cape R80000 - R240000 Y President Hotel

Posted today

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Job Description

The President Hotel is on a journey to be considered luxury.

Our purpose is simple yet powerful: to create and inspire memorable experiences.

Our vision: to become Cape Towns most loved hotel.

Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, The President Hotel is renowned as the Mother Citys most loved destination hotel. With 349 stylish rooms, apartments, and suites, breathtaking views, a palm-lined infinity pool, world-class restaurants, and state-of-the-art conference and event venues, The President offers an iconic working environment where excellence meets opportunity.

Were seeking a warm, professional, and detail-oriented Receptionist with Opera experience to join our Front Office team and deliver exceptional guest experiences. As the first and last impression of the hotel, you will play a key role in ensuring seamless arrivals, departures, and lobby interactions while upholding five-star service standards.

Key Responsibilities

Guest Engagement & Service Excellence

Greet guests with a genuine smile, proactively engage in the lobby, escort VIPs, and personalize every interaction.

Arrivals & Departures

Handle check-ins and check-outs efficiently, ensure billing accuracy, and coordinate luggage assistance with care.

Daily Operations & Shift Procedures

Manage emails, reports, credit checks, loyalty enrolments, adjustments, and manual postings while maintaining a neat and organized reception desk.

Team Communication & Handover

Attend briefings, provide clear updates, liaise with Housekeeping and Porters, and ensure accurate handovers at every shift.

Breaks & End-of-Shift Protocol

Follow structured schedules, complete all final checks, and hand over pending matters to ensure smooth operations.

Skills & Attributes Required

Guest-Focused Attitude Warm, engaging, and professional

Attention to Detail Accurate billing, reservations, and admin

Well-Spoken & Presentable Clear communication & polished appearance

Time Management Efficient multitasking in a dynamic environment

Tech Proficiency Prior working experience on Opera PMS essential, plus Microsoft Office

Important Application Notes

Must hold a valid South African ID

Previous hotel reception experience required (Opera PMS essential)

Ensure your CV is 100% updated

Recruitment aligns with the companys Employment Equity Plan.

Join The President Hotel and become part of a team where excellence meets passion. Help shape the guest journey by delivering unforgettable service in one of Cape Towns leading hotels.

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