217 Hotel Staff jobs in South Africa

Fancourt, South Africa's premier golfing, leisure and lifestyle destination, is situated in George in the heart of the Garden Route.

Kindly review the role description, and apply if you meet the requirements.

Fancourt, South Africa's premier golfing, leisure and lifestyle destination, is situated in George in the heart of the Garden Route. The Front Office is now accepting applications for a Receptionist – someone who can assist the Front Office Management team to enhance the level of service and to uplift the service journey of the guest.

A minimum of Grade 12 or equivalent, and 1 year experience as a Receptionist or in a front office in a 4* or 5* hotel environment. Working knowledge of MS Office Suite. A Tourism / Hospitality / Customer Service qualification and working knowledge of CIMSO, Dine Plan and SAP will be advantageous.

The ideal candidate must be customer focused, a team player, must have good communication skills, be well presented, friendly and have a keen attention to detail.

Duties include, but are not limited to:

• Managing all activities related to the check in and out of Guests;
• Attending to Guest requests, queries and complaints;
• Processing all room moves according to prescribed procedures;
• Handling cash and credit card transactions in a confidential manner;
• Balancing the cash float issued and completing banking procedures;
• Receiving and handling reservation enquiries and bookings in the absence of Reservations staff;
• Handling incoming and outgoing calls and fulfil switchboard duties on a rotation basis;
• Handling incoming and outgoing faxes.

We are looking for candidates who have their own accommodation in George / surrounds, who are prepared to work weekends, Public holiday and shifts, and who are fit and able to carry out the normal responsibilities attached to this role.

If you believe you have suitable experience and qualifications, please apply online.

Application Process:

Closing date:

03 September 2025

Where to apply:

You can apply online at

PLEASE NOTE:

The Company's Employment Equity Plan will be taken into consideration with all appointments. Should you not be contacted within two weeks of the closing date, please consider your application as unsuccessful.

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don't manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don't need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

Description:

As a Hotel Accountant you are responsible for all financial and reporting admin at the property including but not limited to, Finance Admin, Housekeeping Admin, Facilities Admin, Kitchen Admin, Front Office Admin, Procurement Admin Food & Beverage Admin and General Admin.

Support to Internal Auditor, Procurement Finance and Support Office Finance.

Minimum Requirements:

• Matric
• 2-4 years' experience as an Accountant / Assistant Financial Manager / Financial Manager
• Accounting qualification – BCom Accounting / CIMA / CASA
• Computer literate
• Advance level of Excel
• Good interpersonal skills
• Ability to multi-task
• Good crisis management skills
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.

We are searching for a hotel receptionist serves as the first point of contact for all guests at our organization. As such,

the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. Their duties

may include greeting guests as they come in, managing the check-in and check-out process, answering

questions and requests and helping with administrative tasks at the front desk. The hotel receptionist

must be trustworthy and able to work well with little direct supervision. The satisfaction and comfort

of each guest is our top priority, and the hotel receptionist's attitude and behaviour should reflect that

at all times.

The Employee's responsibilities shall include, among other things, the following:

• Checking guests in and out, including taking deposits, and directing guests on parking options
• Liaising with housekeeping teams to check if rooms are ready, and managing additional drop offs

of items such as extra towels as required

• Liaising with maintenance staff to deal with issues within rooms and common areas as they arise
• Managing the booking system for future reservations
• Communicating with potential and future guests about upcoming reservations
• Creating key cards and check-in info packs in advance
• Staying on top of current local events to better serve guests
• Learning about local attractions and amenities, including supermarkets, restaurants, bars, and

public spaces, to better serve guests

• Dealing with guest complaints and inquiries
• Providing baggage storage services for guests checking in and out
• Keeping the lobby and entrance areas clean and tidy
• Tracks and notes all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests.
• Uses suggestive selling techniques to promote other services at wine estate.
• Works closely with housekeeping department to ensure availability of rooms.
• Effectively assists all guests.
• Maintains a high level of customer service.
• Dealing with guests over the telephone as well as face to face interactions.
• Negotiating rates if applicable.
• Perform any other duties as assigned by Management.
• Prepares for the current and following day's arrivals to ensure guest satisfaction (special requests, packages/promotions, amenities, VIPs, room type, rate, etc);
• Reviews the following day's departures to ensure proper billing (promo credits, group billing, share with billing, etc);

• Assists with setting up group billing and confirming group billing profiles while groups are in house.

• Understands and adhere to proper credit, check cashing and accounting policies and Procedures.

• Posts additional charges to guest accounts during their stay and after departure.
• Doing Front Office related administration duties such as PIT checks, credit balances

Personable Attributes

• Must be honest and trustworthy, ethical, respectful, flexible, committed to excellence.
• Must be well groomed at all times
• Good interpersonal skills and communication skills – ability to liaise at all levels; and
• Outgoing, responsible, positive, can-do attitude, self-motivated and confident. Job description and profile

We Are Hiring

Hotel Porters

Role is primarily responsible to Greet and welcome all guest to the hotel and relieve guests of their luggage on arrival. You will ensure that the highest standards of hospitality and welcome are always

demonstrated, and that all guest requests are dealt with in a prompt and courteous manner. Porters are

responsible for the safe transfer of luggage to the guest room and where needed to room guests. Porters are

responsible for guest luggage beyond their departure if stored at the hotel. He or she must be fully conversant

with all services and facilities offered by Hazendal Wine Estate and about the local vicinity and be able to deal

with general enquiries. You are to ensure the Hotel reception, Porte-cochère and forecourt areas are always clean

and tidy.

In addition, you are also responsible to collect and distribute post, parcels, and hotel collateral. Execute Room

Drops, Gifting and Welcome letters. The Set up and break down of public areas. At the Hazendal, Porters assist

other departments where and when required within their job scope.

The Porter will report directly to the Guest Relations Manager.

• Read Daily sheet, collect arrival and departure lists, complete duty list and attend daily briefings.
• Prepare your arrivals list and control sheets for vehicles and luggage.
• Devote all you working time and efforts to the business of the hotel and carry out duties assigned to

you by the Guest Relations Manager.

• Know the top 15 standard of Hazendal Wine Estate by heart and live the standard every day. Repeat

the standard each morning and lead by example for all other employees on the estate.

• To be immaculately always groomed and dressed according to company policy.
• Check the daily arrival list for VIP's and guests with special needs.
• To be present at the Porte-Cochere or reception to be ready to assist guests, colleagues and visitors

when requested.

• To fulfil the duties of a doorman where necessary.
• Welcome the guests in the car park/Porte-cochere and at reception in the Warm South African

Manner yet with style and elegance of a five-star hotel.

LUGGAGE

• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Assist with luggage from the vehicle onto the luggage trolley, welcome drinks and registration have

happened, tag luggage with guest name, room number and dates of stay-over.

• On arrival take guest luggage to their room assigned by Front Desk.
• Ensure the efficient delivery and collection of group luggage.

Job description and profile

Porter

• Ensure that the guest has verified that all luggage has been accounted for.
• Assists guest with long-term luggage storage requests/left luggage requests.
• When luggage is sorted at reception, tag each item, and return the identification slips to the guest.
• Update and file left luggage request form/long term luggage request form.
• Update and file luggage errand cards.
• Update and file luggage movement register.

WELCOME

• Offer welcome drink to guests according to F&B Standards and the welcome drink standard operating

procedure.

• Offer face towels according to standard operating procedure.
• When required, escort guests to their rooms according to the rooming procedure.
• Together with guests inspects guest and inform guests of room amenities and know how to operate

equipment according to the rooming procedures.

OTHER DUTIES

• Delivers messages, packages and flowers to guest rooms and other offices.
• Provide items on loan to guest and collect the items back from guest before departure for examples

International electric plugs.

• Inform Front Desk to charge items given on loan in case there is any charges applicable.
• Offer a shoe shinning service for the guest. Shoes are tagged and placed in a Shoe-Shine Bag. Guest

shoes is collected from the room and returned in a shoe clean bag.

• Respond to guests' requests and queries providing a knowledgeable, efficient, and helpful

information service.

• Assist the Guest Relation Manager or in future the Concierge on duty with his/her duties during busy

periods and breaks.

• Assist with answering the telephone and taking messages, transferring calls, or dealing with enquiries.
• Direct guests to allowed smoking arears.
• Perform any other works as and when assigned by the management.
• Complete stock sheets for luggage storage room.

Job description and profile

Porter

• Takes notes of all the information, updates and instruction and giving proper handover before signing

off from the shift.

VALET SERVICE

(Note that a Valet Service will in future be a prerequisite to perform successfully from the start date of

employment. This service will only start once all Porters have valid driver's license and no Porter are allowed

to drive any vehicle except his or her own until the service has commenced)

• Offer a Valet service to the guest by parking their vehicle safely. The key for the vehicle to be returned

to the guest or stored in the vehicle key cabinet. Each Vehicle key to be tagged with guest name,

room number and parking bay number.

The above statements reflect the general tasks, duties, activities and/or responsibilities necessary to describe

this position and is not intended to set forth all the specific requirements of the job. These job

duties/responsibilities may change or vary in response to business needs.

VACANCY:
Hotel General Manager: Khayalami Hotel - Mbombela

SALARY: R25000
based on experience and qualifications with company benefits

THIS IS A LIVE IN POSITION / TO START: ASAP

POSITION SUMMARY:

The Hotel General Manager is responsible for all aspects of operations at the hotel including the day-to-day staff management and guests. He / She should be an ambassador for the brand and your hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel owners and other stake holders.

In this role, you will be required to oversee day-to-day operations and overall management of the property, staff, and Company assets, and must possess the commercial accountability for budgeting, accounting, planning, marketing, organizing, and directing all property and associated services for the Khayalami Hotel Group

Further responsible for managing the management team (HOD's) and overall hotel targets to deliver an excellent guest experience.

RESPONSIBILITIES

Responsible for managing the full operations, service, logistics and activities of the Hotel Team, with special focus on Food & Beverage/Restaurant Management.

Ensure that guests receive exceptional levels of personalised service

Assist the HOD's in ensuring that guest spaces and facilities are impeccably maintained and fully functional.

Ensure that policies, processes and standards directly affecting the guests reflects their safety, security and preferences.

Develop, implement and monitor systems and methods that capture and communicate guest preferences

Ensure that brand standards are upheld, ensuring a streamlined and effective structure in line with hospitality trends.

Effective departmental meetings take place, accurate minutes are taken and follow ups completed.

Assist in achieving the best procurement agreements for the property

To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.

Be readily available to deal with all guest queries and complaints.

Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.

Minimum Requirements

Hospitality Certificate or Hospitality Management Diploma qualification

At least 10 years experience within the hospitality industry in 3- & 4-star property with at least 30 rooms

Must have at least 5 years of general management experience

Advanced computer skills including Hotel PMS systems

Good knowledge of F&B, rooms division

High level of customer service, leadership skills, high level of numeracy skills, disciplined, organized, attention to detail, deadline driven, and cost control skills essential.

Excellent Communication Skills

High degree of self-motivation and ambition

Code 8/10 Driver's licence.

Email a comprehensive CV to (NB: Our Gmail account used for filtering only)

Indicate the position you are applying for in the subject. Only shortlisted applicants will be contacted. If you have not received a response within 10 days after the closing date, please consider your application as having been unsuccessful.

Job Summary:

The Hotel Receptionist is the first point of contact for guests, responsible for delivering exceptional customer service, managing check-in and check-out procedures, handling reservations, and assisting with guest inquiries to ensure a pleasant stay experience.

Key Responsibilities:

Welcome and greet guests in a warm, professional manner.

Handle guest check-ins and check-outs efficiently.

Manage room bookings, cancellations, and modifications via the hotel reservation system.

Respond promptly to guest inquiries in person, via phone, or email.

Provide information about the hotel, local attractions, and transportation options.

Handle payments, issue receipts, and maintain accurate cash and billing records.

Address guest complaints or issues promptly, escalating when necessary.

Coordinate with housekeeping and maintenance to ensure rooms are ready for arrival.

Maintain an organized and tidy reception area.

Comply with hotel security, safety, and confidentiality policies.

Requirements:

Matric / Grade 12 qualification (hospitality diploma preferred).

Minimum 1–2 years' experience in a similar front office or customer service role.

Proficiency in hotel management software (e.g., Opera, Fidelio, or similar).

Excellent communication and interpersonal skills.

Professional appearance and demeanor.

Ability to work shifts, weekends, and public holidays.

Strong organizational and multitasking abilities.

Desired Attributes:

Friendly and positive attitude.

High attention to detail.

Strong problem-solving skills.

Ability to work under pressure in a fast-paced environment.

Team player with a customer-focused approach.

Job Type: Full-time

Pay: R5 000,00 - R6 500,00 per month

Work Location: In person

Job Purpose
To provide a wide range of administrative, project and general support duties of a responsible, confidential and complex nature to the Hotel Manager and the Hotel management committee, and to ensure the seamless implementation and consistent delivery of services provided by the hotel manager's office to all guests, staff, vendors and stakeholders, in line with Company procedures and standards.

Key Performance Areas
Office Administration Management

• Provide administrative support to the hotel operations management team (including e-mails, mail and telephone)
• Allocate and reconcile supplier invoices correctly and resolve all queries in the financial system
• Submit all contractor timesheets, invoices, and departmental expense claims to the Finance department as per company policy and procedures.
• Order stationery, paper and other office consumables (as per company procedures), ensuring availability on demand.
• Type correspondence proficiently including letters, etc.
• Develop a filing system (including records and reports) that enables others in the business unit to be able to access required documents
• Store confidential documents for safe keeping
• Coordinate the flow of paper and electronic documents to the appropriate parties
• Prepare internal and external communication documents and type correspondence proficiently including letters, etc.
• Complete reports / minutes/ presentations / departmental documents and distribute to relevant parties
• Prepare, co-ordinate and distribute the monthly reports including the month-end Report
• Administration of Kronos for the Hotel Manager's office and management team
• Follow through on outstanding issues and action lists from minutes with relevant HODs
• Prepare the departmental budget information and record and monitor monthly expenses, escalating any variations to budget

Hotel Operations Departmental Support

• Book meeting venues according to meeting requirements - number of people, equipment, times, access to floor, accessibility, refreshments, and time frames.
• Co-ordinate and record meeting content including invites, agendas, minutes
• Have an up-to-date understanding of facilities and products available for hotel
• Update the hotel team activities in a calendar across multiple areas
• Manage calls, queries and requests received by the office on a daily basis ensuring that these are resolved, redirected or reassigned to relevant persons within the department.
• Troubleshoot and resolve requests with internal clients and external stakeholders, where relevant, including providing non-advisory information to stakeholders on policies, procedures and financial payments.

Monitored Departmental Employee Processes

• Track staff leave liability for the business unit, escalating any areas of concern
• Document the training needs analysis for the hotel, and monitor training attendance
• Chase the completion of people management processes (with HR) on behalf of the manager including the scheduling and co-ordination of:
• Performance contracts and review sessions
• Payroll requirements / documentation
• Starter pack completion
• Escalate areas of concern to management as per department norms and company policy.
• Provide departmental on boarding for new management employees within the hotel department, including liaising with new staff members re the completion of starter packs / contracts
• Ensure new hotel management staff have necessary equipment, stationery and security tags

Delivered Client Service

• Keep management updated with regards progress on projects and relevant activities, and where necessary escalate unresolved issues
• Respond to and resolve queries with internal and external clients
• Develop and maintain sound working relationships with relevant departments
• Interact with clients and provide professional service standards and solutions
• Keep up to date with functional services and facilities

Education

• Minimum of 3 years' experience in an administration role, preferably obtained in the hospitality environment.

Experience

• Grade 12 Certification or Diploma in administration, or secretarial would be preferred.

Skills And Knowledge
Technical / proficiency competencies

• Hotel Industry knowledge
• Contract and SLA administration
• Project co-ordination
• Strong English Verbal & Written Communication skills
• Financial awareness
• Emotional resilience and ability to handle pressure
• Proficient Computer Skills (MS Office/Opera/CLMS)
• Conformance to Internal Standards
• IFS (Purchase requisitions)
• Take Initiative
• Writing formal correspondence
• Stakeholder Relationship Management
• Customer Services Orientation
• Clerical Administrative functions
• Planning Co-ordination
• Hotel Industry Knowledge

Core & Personal behavioral competencies
Decision-making skills

• Multi-tasking
• Planning and co-ordination
• Handling information / following instructions
• Clerical Administrative functions
• Problem-Solving
• Checking / attention to detail
• Writing formal correspondence
• Take initiative
• Customer service orientation
• Stakeholder Relationship management
• Presentable, professional, creative, assertive team player with high energy levels

Equity

• Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

POPI Statement

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Join a prestigious boutique hotel in the heart of Franschhoek as a Hotel Receptionist. We're looking for a warm, polished professional who takes pride in creating exceptional guest experiences from arrival to departure.

What You'll Do:

• Welcome and assist guests with genuine hospitality
• Handle check-ins, check-outs, and reservations
• Manage guest requests, transport, and activity bookings
• Keep reception and public areas guest-ready
• Work closely with all departments to ensure seamless service

What You'll Need:

• 2+ years' experience in a luxury hotel front office
• Confident on PMS systems (Protel or similar)
• Excellent communication and people skills
• Able to work shifts, weekends, and public holidays
• Professional, calm, and detail-oriented

If you're passionate about hospitality and thrive in a refined, guest-focused environment, we'd love to hear from you.

Company Description

Royal Palm Hotel, located in the heart of Umhlanga, is just 20km from King Shaka International Airport. The hotel features the finest beaches, the Gateway Theatre of Shopping, and the Signature restaurant "THYME@ Royal Palm," offering a fusion of contemporary dining. Guests can relax in our 4-star luxury air-conditioned suites with complimentary Wi-Fi access. Royal Palm Hotel is the perfect choice for those seeking a beachside getaway, high-end shopping, or a romantic escape.

Role Description

This is a full-time on-site role located in Umhlanga for a Hotel Receptionist. The Hotel Receptionist will be responsible for greeting and assisting guests, managing reservations, answering and managing phone calls, and providing excellent customer service. The role also includes maintaining a welcoming and professional front desk environment, handling guest inquiries, and resolving any issues promptly to ensure guest satisfaction.

Qualifications

• Interpersonal Skills and Communication skills
• Receptionist Duties and knowledge in Reservations
• Proficiency in Phone Etiquette
• Strong organizational skills and attention to detail
• Ability to work flexible hours, including weekends and holidays
• Previous experience in the hospitality industry is essential
• Experience of working with opera is essential
• Only candidates with Hotel Experience will be considered