23 Hospitality jobs in Stellenbosch

Hospitality Marketing Manager required in Paarl.

Duties and Responsibilities:

• Grow and manage social media platforms, with a strong focus on Instagram.
• Develop and implement strategies to increase visitor numbers and farm foot traffic.
• Collaborate with departments to identify, plan, and implement creative marketing opportunities.
• Support hospitality operations with a strong revenue focus.
• Create, edit, and oversee engaging content across digital platforms (visual, written, and video).
• Track and report on marketing performance and KPIs, using insights to refine strategies.
• Assist in planning, coordinating, and marketing events, seasonal campaigns, and launches.
• Ensure brand consistency and uphold image across all channels.
• Build and maintain strong relationships with internal and external stakeholders.
• Stay up to date with industry trends, competitor activity, and new digital tools to keep campaigns innovative.
• Provide support to guests and visitors when required, reflecting the standard of hospitality.

Requirements:

• A degree in a relevant field such as marketing, hospitality management, or similar.
• At least three years’ practical experience in both marketing and hospitality.
• Strong working knowledge of, and experience with, Opera software.
• Fluency in Afrikaans and English, with excellent written and verbal communication skills.
• Well-groomed, professional appearance.
• Digital marketing skills: understanding social media algorithms (especially Instagram), content creation, and analytics.
• Event coordination experience: assisting with or promoting special events, launches, or seasonal campaigns.
• Customer-centric mindset: passion for the guest experience and luxury hospitality.
• Creativity and storytelling: ability to bring lifestyle and brand story to life across platforms.
• Availability to work hospitality hours, including weekends and public holidays
• Suitably qualified applicants from designated groups will be given priority.

We are looking for someone to full a regional short term letting supervisor role for us in the Paarl area. The successful candidate would ideally need to have some experience working in short term letting/hospitality with an emphasis on managing housekeeping teams and maintaining the standard of the rooms/units.

The position would involve the applicant partially working remotely and partially working from the building in which the units are going to be based. As a result, you would need to be based in Paarl.

There will be a portfolio of 15 to 20 units in the building that you would have to supervise. The units will involve a combination of short term and long term letting. the long term letting units will be handled in conjunction with our long term letting department. The short term letting units will require you to communicate with guests on platforms, manage a small cleaning team as well as ensure the up-keep of the units is maintained and stocked with the relevant consumables.

The skillset required to perform the role must include:

• Good verbal and written skills
• Eye for detail
• Basic people management skills
• Passion for delivering good service

You do not require a vehicle to perform the role.

Job Type: Full-time

Pay: R12 000,00 per month

Education:

• High School (matric) (Required)

Experience:

• Short Term, Letting/Hospitality: 1 year (Preferred)

Language:

• English (Required)

Location:

• Paarl, Western Cape 7646 (Required)

Work Location: In person

Hiring: Customer Service & Admin (Bilingual) — Helderberg Basin

Own the switchboard. Drive orders. Orchestrate events.

You'll:

• Capture same-day orders (zero errors)

• Invoice within 30 mins of confirmation

• Route calls in <10s & log every lead

• Coordinate trade shows/reseller days

Must-haves:

• English & Afrikaans
• Helderberg-based

• Fast, accurate admin & pro phone manner

• CRM/invoicing/Sheets confidence
• Driver's licence & transport

Nice-to-haves:
4x4/overlanding passion; event experience

To Apply (no generic CVs)

: Please use the below link for more details on how to apply.
Applications will only be considered when the instructions have been followed.

The Somerset West /Strand Branch of car rental company, Europcar, has permanent opportunities available for an Agent: Customer Service.

At Europcar we are totally committed to providing car rental rates to our customers and service that lives up to our "Moving your Way" philosophy.

The Agent: Customer Service provides the first line of service to customers, assisting customers with the pickup and return of their rental vehicle, and with all other requests for assistance related to reservations, vehicle change-overs, during or post-rental queries etc.

Suitable candidates will meet the minimum criteria for the role, with emphasis being on having some customer service experience to draw on to enable the commute to the airport outside of regular business hours due to the shift nature of the work.

This role is rewarding for those who derive satisfaction from being of service, can cope well under pressure and have the ability and drive to consistently make customers feel special. If this is you, this role is the one for you

The purpose of the position is to support the achievement of the branch's targets through delivery of efficient and professional customer service and doing so in accordance with company quality management procedures.

Should your application be short-listed you will be contacted for an interview. If you have not received an invitation to attend an interview within 3 weeks of the advertised vacancy closure, please consider your application unsuccessful.

Job Outputs:

• Effectively handle all aspects of the customer's check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures.

• Making, amending, cancelling and monitoring reservations as required.

• Provide excellent customer service, effectively assisting with customer queries.

• Various admin and general office duties, for example capturing fuel, VRV's, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.

• Responsible for the security and quality control of vehicles and other company property.

• Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.

• Adherence to good housekeeping and general cleanliness standards for branch environment.

• Other duties on request.

Minimum Experience:

• 2 year front office/ customer service experience.

Minimum Qualification:

• NQF level 4 (Matric or equivalent)

Minimum Requirements:

• Code 8 driver's license – must have at least 1 years driving experience.

• Computer literate.

Essential to Note: The successful candidate must be willing to work overtime/shifts/weekends when required.

Competencies:

• Communication skills in English (verbal and written)

• Excellent interpersonal skills, articulate and well-spoken.

• Customer focus and the ability to demonstrate initiative.

• Excellent telephone and face-to-face customer relations and counter selling skills.

• Able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.

• Achieve high levels of accuracy and attention to detail.

• A team player that is effective in working with people of different cultures and backgrounds.

Personal Attributes:

• Committed

• Professional is all aspects of conduct, grooming (neat and presentable).

• Highly resilient in the face of adversity, long hours, customer conflict etc.

• Energetic, self-motivated

• Flexible – over peak periods, things can change minute by minute. You pick up your bag to leave at the end of a shift, there's a crisis and you need to delay leaving so you can jump in and help.

• Driven for both individual and team goal achievement.

• Trustworthy, highly responsible, honesty and integrity in all business dealings.

Unifi is a dynamic and rapidly expanding finance and technology company operating across Zambia, South Africa, Uganda, and Kenya. We provide personal lending products through online, mobile, and branch channels. With strong backing from experienced shareholders and a highly skilled board of directors, Unifi has solidified its position as a leader in entrepreneurship and lending.

Our South African division is currently recruiting Contact Centre Agents to join our growing team. The ideal candidate will possess excellent interpersonal skills, be a great listener, demonstrate a keen attention to detail, and be driven by targets. Above all, they must be committed to delivering exceptional customer service.

We are looking for individuals who are dedicated to achieving excellence in team performance and fostering overall team wellbeing.

• Handle both inbound and outbound sales activities
• Assess creditworthiness by processing loan applications and documentation within defined limits
• Respond promptly to customer service calls and emails
• Address and resolve customer complaints efficiently
• Maintain a deep understanding of our products to provide accurate information
• Communicate with customers across various channels
• Provide excellent service to both Unifi clients and colleagues
• Uphold and embody Unifi's core values: Unity, Dignity, Simplicity, and Trust
• Meet and exceed established performance goals
• Work with urgency and adhere to deadlines
• Exhibit strong communication skills, both verbal and written
• Adhere to company procedures, policies, and mandates

• Fluency in English
• Willingness to work in a shift environment
• A minimum of 2 years of relevant work experience
• Matric
• Strong organizational and time management skills
• Exceptional analytical, problem-solving, and negotiation abilities
• Excellent interpersonal and communication skills

At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.

We are looking for Customer Service Consultants for our Durbanville office . In this fast-paced and rewarding role, you'll be the driving force behind ensuring that each customer's query is resolved to the highest quality. Whether it's domain names, ordering, customer accounts, or billing administration, you'll engage with customers through chat, telephone, or email, ensuring they are fully satisfied with the assistance they receive.

As a member of our self-organising team, you'll thrive in a collaborative and autonomous environment that prioritises quality. Our flat organisational structure encourages career growth, supported by a culture of mentorship and coaching. You'll receive comprehensive onboarding and structured training to ensure you're fully equipped for success.

Daily responsibilities would include:

• Providing efficient support and recommendations to customers regarding web hosting and billing-related queries to enhance their overall experience;

• Collaborating with the team to optimise processes and creatively solve problems;

• Observing and enhancing the tools necessary for the efficient execution of your responsibilities;

• Providing mentorship and coaching to fellow team members, contributing to their growth;

• Taking ownership as a key stakeholder for the Customer Support Team, ensuring alignment and excellence;

• Skillfully troubleshooting a variety of web hosting functionalities, including websites, email, and DNS;

• Empowering customers by educating them on utilising our self-help guides efficiently.
  

The ideal candidate:

• Demonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements;

• Communicates with insight and understanding, concisely and clearly;

• Is consistently patient, empathetic, amicable and responsive in dealing with all people;

• Demonstrates consistent administrative efficiency and accuracy; and

• Is tenacious in pursuing constructive relationship outcomes.
  

Demonstrates a high level of proficiency in:

• Communication: Written and spoken English;

• Listening and comprehension;

• Convey understanding of concepts, principles and procedures;

• Administrative skills, attention to detail and troubleshooting;

• Problem-solving: the ability to analyse customer issues, identify root causes, and propose appropriate solutions. This involves being resourceful, resilient, creative, and proactive in resolving customer queries.

• Time Management: effectively managing tasks and workload by priority;

• Adaptability: Flexible and open to change, and able to adjust approach based on customer needs or evolving circumstances.

• Technical Aptitude: Comfortable in using technology and have the ability to troubleshoot. Understanding technical and business concepts at a high level.

Qualifications

National Senior Certificate or equivalent / Bachelor's degree in Business Management or related field will be advantageous.

Experience

2-3 years experience in Network Marketing / Entrepreneurial experience, coaching and mentoring entrepreneurs to reach business goals, customer service, business development, sales, or related fields.

Knowledge

Coaching / Mentoring Background

Network Marketing

Intermediate computer literacy

Purpose

The role is to enhance Member experience by acting as mentors and coaches, supporting Members through their business journey, understanding their challenges, incentives, and goals.

Roles and Responsibilities

• Communicate effectively across teams and business units to achieve goals.
• Ensure quality and detail in all tasks.
• Uphold company values and culture in all interactions.
• Provide feedback and solutions to Members, representing the company professionally.
• Seek learning opportunities, adapt to change, and pursue continuous growth.
• Motivate Members facing obstacles or aiming higher using motivational strategies.
• Conduct one-on-one coaching sessions to guide and develop Members' skills.
• Build relationships with Members, understand their needs, and propose solutions.
• Act as a communication link between Members and internal teams, resolving issues promptly.
• Respond professionally to inquiries, providing accurate information about products and processes.
• Support Members in their business development, onboarding, and goal achievement.
• Educate Members on earning rewards, PVs, and bonuses, and assist in meeting their targets.
• Support Members in increasing sales and progressing to leadership levels.
• Maintain comprehensive knowledge of the online system, business, and products.
• Keep detailed records of Member interactions.
• Promote new products and respond to queries professionally.

Ad-Hoc Duties

• Investigate PV appeals and maintain accurate records.
• Aim for 98% accuracy in record-keeping.
• Work towards positive impact on Members' lives.
• Develop strategies to overcome challenges and foster support within the team.
• Provide personalized support to maximize Members' potential.
• Contribute to overall growth and impact.
• Commit to ongoing training and development, staying updated on industry trends.