Customer Service Officer

Mpumalanga, KwaZulu Natal TWK Agri (Pty) Ltd.

Posted 8 days ago

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Job Description

Overview

TWK Agri has the following vacancy available: Customer Service Officer within the Corporate Services division at Piet Retief, Mpumalanga.

This role involves delivering exceptional customer service by managing onboarding processes, gathering feedback, and driving continuous service improvement. The Customer Service Officer will also support customer education, strengthen stakeholder relationships, and contribute to business growth through effective lead generation and service excellence.

Responsibilities and Duties
  • Develop and maintain positive relationships with key customers across the group
  • Act as the main point of contact for escalated customer issues
  • Ensure a customer-first approach across all divisions
  • Manage the resolution of customer complaints quickly and effectively
  • Monitor service delivery standards to ensure consistency across the TWK group
  • Plan and implement service improvement initiatives based on customer feedback
  • Serve as a communication channel between customers and internal departments
  • Collect, analyse, and present customer feedback to management
  • Develop communication strategies with the Communications Department to inform customers about new products, services, and company initiatives
  • Collaborate with TWK representatives, marketing, operations, and product development teams to align customer needs with business objectives
  • Ensure consistent branding and messaging across all touchpoints
  • Support multiple business units within the TWK group in handling customer-specific projects
  • Analyse trends in customer issues and recommend improvements
  • Provide management with actionable insights for decision-making
Qualifications and Skills
  • Degree/diploma in Business, Marketing, Customer Service, or related field
  • Proven experience in customer service, preferably within a corporate or client-facing environment
  • Strong interpersonal and problem-solving skills
  • Excellent communication, presentation, and negotiation skills
  • Ability to identify opportunities for improvement and implement practical solutions
  • Passion for delivering exceptional customer experiences

Take the next step in your career with TWK Agri, a trusted leader in agriculture and beyond.

The company can expire job adverts at any time at their own discretion.

TWK Agri supports the principles of Employment Equity and reserves the right to prioritise candidates in line with our Employment Equity targets.

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Senior Customer Service Consultant

Cato Ridge, KwaZulu Natal Tower Group

Posted 23 days ago

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Job Description

Our client a leader in the steel industry is seeking a highly experienced Senior Customer Service Consultant to join their team based in Cato ridge 

MINIMUM REQUIREMENTS

  • Grade 12
  • Bachelor's degree in Commercial or equivalent Diploma
  • Qualifications: Data analytics or IT an added advantage
  • 5 to 6 years in a Steel Industry or similar environment

MAIN JOB FUNCTIONS 

  • Oversee Customer Service Consultants on a day-to-day basis.
  • Raise tickets for any changes needed on SAP.
  • Follow up on and escalate outstanding tickets if need to the Customer Service Manager.
  • Departmental database development and management
  • Perform all system changes required, i.e. SOP updates, report updates, database changes.
  • Develop and maintain departmental reports.
  • Ensure a professional service is given to the entire department.
  • Build and maintain strong relationships with all sales, business development and customer service personnel.
  • Assist the Customer Service team with resolving customer complaints swiftly through the claims system.
  • Maintain the Product Claims register.
  • To development and maintain of Standard Operating Procedures (SOP’s) and other documentation to ensure uniformity across teams and processes.
  • Develop and maintain entire sales department information systems.
  • Assist the Departmental Management Team with daily information and forecasting.
  • Assist Customer Service manager to improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Assist Customer Service Manager to maximize customer operational performance by resolving problems; disseminating advisories, and new techniques; detecting and diagnosing problems.
  • To track & ensure closure of claims.
  • Identify patterns, anomalies, and discrepancies across datasets.
  • Develop dashboards and reports using tools like Power BI, SAP Analytics Cloud or Excel
  • Present insights to department Management Team.
  • Support predictive modelling and trend analysis for sales
  • Assist in budgeting and process optimization.
  • Work with IT and SAP teams to improve data workflows and reporting capabilities.
  • Work all departments to align data strategies with business goals.
  • Support ad hoc data requests and audits.
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Customer Service Manager Work From Home

Pinetown, KwaZulu Natal Galaxy Outsourcing Limited

Posted 24 days ago

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Job Description

Customer Experience (CX) Team Lead

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Duties & Responsibilities

Key Responsibilities:

  • Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
  • Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
  • Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
  • Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
  • Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
  • Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
  • Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
  • Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.
Desired Experience & Qualification

Requirements:

  • Animal Lover: Must love animals.
  • Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
  • Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
  • Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
  • Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
  • Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
  • Customer-Centric: A strong commitment to delivering outstanding customer service.
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Customer Service Manager Work From Home

Mpumalanga, KwaZulu Natal Galaxy Outsourcing Limited

Posted 24 days ago

Job Viewed

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Job Description

Customer Experience (CX) Team Lead

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Duties & Responsibilities

Key Responsibilities:

  • Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
  • Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
  • Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
  • Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
  • Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
  • Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
  • Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
  • Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.
Desired Experience & Qualification

Requirements:

  • Animal Lover: Must love animals.
  • Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
  • Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
  • Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
  • Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
  • Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
  • Customer-Centric: A strong commitment to delivering outstanding customer service.
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Customer Service Manager - UK Company. (Work From Home)

Pinetown, KwaZulu Natal Galaxy Outsourcing Limited

Posted 24 days ago

Job Viewed

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Job Description

Customer Experience (CX) Team Lead

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Duties & Responsibilities

Key Responsibilities:

  • Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
  • Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
  • Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
  • Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
  • Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
  • Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
  • Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
  • Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.
Desired Experience & Qualification

Requirements:

  • Animal Lover: Must love animals.
  • Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
  • Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
  • Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
  • Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
  • Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
  • Customer-Centric: A strong commitment to delivering outstanding customer service.
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This advertiser has chosen not to accept applicants from your region.

Customer Service Manager - UK Company. (Work From Home)

Mpumalanga, KwaZulu Natal Galaxy Outsourcing Limited

Posted 24 days ago

Job Viewed

Tap Again To Close

Job Description

Customer Experience (CX) Team Lead

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Duties & Responsibilities

Key Responsibilities:

  • Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
  • Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
  • Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
  • Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
  • Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
  • Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
  • Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
  • Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.
Desired Experience & Qualification

Requirements:

  • Animal Lover: Must love animals.
  • Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
  • Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
  • Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
  • Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
  • Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
  • Customer-Centric: A strong commitment to delivering outstanding customer service.
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This advertiser has chosen not to accept applicants from your region.
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