19 Hospitality jobs in Eastern Cape

Reference

Sector Customer Services / Hospitality / Software

Location Gqeberha

Job Type full_time

Experience 1 to 10 years

Qualifications No education

Package Negotiable

Description

Our client in the hospitality technology sector is seeking to appoint a Customer Software Support Consultant (Hospitality POS) based in Gqeberha.

A wonderful career opportunity awaits you!

Requirements:

• Experience in software support or training, preferably in hospitality or POS systems.
• Strong understanding of hospitality operations and stock management.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple client accounts.
• Willingness to travel for onsite training and support.
• Flexible availability including evenings and weekends.
• Technically proficient with a passion for customer success.
• Previous experience as a restaurant manager is beneficial.

Responsibilities and expectations but not limited to:

• Deliver onsite and remote training sessions on POS software functionality.
• Train clients on stock control features including gross profit calculations, markups and inventory tracking.
• Educate internal staff on new software features and updates across all product lines.
• Audit client data to ensure accuracy and effective system usage.
• Build and maintain professional relationships with clients.
• Configure and set up client databases according to business requirements.
• Provide hands-on support during new business launches including go-live assistance and post-launch follow-up.
• Be available for after-hours support during critical onboarding phases.
• Maintain detailed records of client interactions, training sessions and support tickets.
• Participate in software testing and share feedback with the development team.
• Assist clients with troubleshooting and resolving software issues via phone, email or remote access.

Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.

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Our reputable Hospitality client is seeking a Facilities Manager to join their team based in Port Elizabeth.

Purpose of the job:

The Facilities Manager oversees all aspects of building functions and guarantees the safety and functionality of all facilities. Duties include running routine safety inspections, corresponding with contractors, planning maintenance work, maintaining records, and supervising facilities staff.

Working hours: 8:00-17:00 Mon-Fri but must be on standby 24 hours.

On-Site Accommodation:

• Water, Electricity, DSTV, Basement parking, and Wi-Fi
• Access to all our facilities and services including the gym, laundry, and regular cool events.

Requirements:

• Matric / Equivalent
• 2-year technical degree or 4-year college degree preferred
• 3 plus years experience in overseeing the maintenance function
• Experience managing a team of more than 5 employees
• Must be able to work independently and in a team
• Proven Team Player ability to work with a team and achieve daily and monthly goals
• Self-starter able to identify work that needs to be done and does it without required instruction
• Detail-oriented and pays extra attention to special requests
• Facilities manager is required to occupy the accommodation for at least 5 nights per week
• After-hours availability to attend to facility emergencies and student behavior infringements are required.

Responsibilities:

• Planning, budget and execution of Annual Preventative and Service programs
• Planning, scheduling, and execution of daily room maintenance
• Administration and reporting on daily room and communal area maintenance
• Stock source, control, and purchasing
• Storeroom management Planning, scheduling and execution of Annual and mid-term room inspections
• Daily site inspections
• Reporting on-site inspections
• Manage Service Level Agreements and ad-hoc Service Providers
• Participate in the on-duty roster during week and weekend days
• Work with service contractors
• Oversee maintenance-related procurement requests
• Project-manage portfolio large-scale maintenance and renovations projects
• Weekly review of the job reports to manage team performance
• Identify and act on Facilities’ categories with recurring job requests
• Attend service-related emergencies 24/7
• Manage all facilities included in the product offering
• Use best business practices to manage and reduce operating costs
• Optimize utility usage and distribution
• Increase operational efficiency of buildings and infrastructure
• Deliver exceptional building and facility cleanliness
• Assure positive student experience through quality maintenance and cleaning practices
• Perform all tasks on schedule with maximum efficiency
• Work with the Community Management team to identify opportunities to enhance the student experience
• Manage the facilities and service team to perform tasks at the highest quality: Maintenance team, Gardening team, Cleaning team, Contractors

2 days ago Be among the first 25 applicants

Lead with Impact as Our Next Customer Service Team Lead

Do you thrive in guiding teams toward success? At TalentPop, we’re looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you’re a results-driven leader who knows how to balance people management with operational excellence, this role is for you.

What You’ll Bring To The Table

• Minimum 3 years of leadership experience in a customer service environment.
• Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
• Strong command of English, both written and spoken.
• Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
• Track record in managing KPIs, attendance, and performance with precision.
• Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
• Ability to assess team well-being and provide support where needed.
• Analytical skills to create, interpret, and act on performance reports.
  
  

• Lead and monitor the performance of your assigned agents to ensure KPIs are consistently met or exceeded.
• Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
• Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
• Promote a positive, supportive, and high-performance culture.
  
  

• Performance and recognition bonuses
• Health and dental insurance
• Paid time off
• Year-end bonus
  
  

• Personal computer with at least an i5 processor (or equivalent)
• Minimum 20 Mbps internet speed (both upload and download)
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at TalentPop App by 2x

Port Elizabeth, Eastern Cape, South Africa 9 hours ago

Port Elizabeth, Eastern Cape, South Africa 9 hours ago

Port Elizabeth, Eastern Cape, South Africa 9 hours ago

Port Elizabeth, Eastern Cape, South Africa 9 hours ago

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