Hospitality - Kitchen Hand Kinross Lakehouse

Upington, Northern Cape R45000 - R55000 Y Amana Living

Posted today

Job Viewed

Tap Again To Close

Job Description

Why Choose Amana Living?

Amana Living is one of Western Australia's largest aged care providers, dedicated to meeting the needs of older individuals and their caregivers since 1962. We offer a comprehensive range of services including home care, residential care homes, transition care programs, retirement living villages, day care, respite, and dementia-specific services.

Our Vision: A community where every older person is honoured and valued.

Our Mission: To enable older people to maintain their individuality and provide what is needed to support a fulfilling life.

Our Values: Compassion, Collaboration, Curiosity, Inclusion, and Trust.

We are committed to leading reforms that benefit our workforce, ensuring those who care for others are well supported in their careers.

Our Benefits

  • Competitive rates
  • Salary packaging benefits up to $18,550
  • School holidays childcare assistance
  • Continued superannuation contribution for employees who are on paid on unpaid parental leave
  • Health and wellbeing programs and more
  • Ongoing training and development to keep your skills growing.
  • Access to our Employee Assistance Program

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference

The Role

The Kitchen Hand in Hospitality Services prepares, plates, and serves meals according to residents' dietary needs, ensuring smooth meal service in the kitchen and dining areas. They deliver excellent customer service and work with Carers and staff to provide a positive dining experience for Amana Living residents.

Role
This role is being offered as Part time position working at our Kinross Care Centre, Lakehouse working 28 hours per fortnight. The roster will be covering hours below:

Week 1

Wednesday:

Thursday:

Friday:

Week 2

Wednesday:

Thursday:

Friday:

Sunday

Key Responsibilities

  • Prepares and plates food, serves and clears away meals in line with food preparation schedules.
  • Maintains the food preparation and serving areas to state hygiene standards.
  • Maintains appropriate client interactions in line with the organisational values.
  • Considers client lifestyles and personal choice.
  • Maintains effective interpersonal relationships with others, utilising appropriate channels for assistance guidance and concerns.

Essential Criteria

  • Evidence of COVID-19 and Current Flu vaccinations per Amana Living policies
  • Ability to obtain a National Police Clearance (within 6-months validity)
  • Successful completion of pre-employment form and reference checks
  • NDIS Screen Check (or willingness to obtain at interview stage)
  • Willingness to attend a paid 1-day (Monday) induction at our Rivervale Training Institute
  • Previous kitchen / food preparation experience within the aged care industry.
  • Previous experience working in aged care (Desirable)
  • Certificate in cooking, food preparation. (Desirable)

How to apply

If you are interested in this role and meet the essential criteria, please click the "apply now" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately.

This advertiser has chosen not to accept applicants from your region.

PA to Owner of Hospitality Group

Greenpoint, Northern Cape HR Genie

Posted 11 days ago

Job Viewed

Tap Again To Close

Job Description

Our client, the owner of a prestigious collection of 4* and 5* hospitality offerings including game lodges, wine farms, and boutique guest houses is seeking a highly capable Personal Assistant (PA) to provide day-to-day support.

This is not a standard 95 role: the position requires flexibility, resilience, and the ability to work occasional hospitality hours in line with the demands of a dynamic industry. The owner has a fast pace and high expectations, and the successful candidate will need to be organised, adaptable, and comfortable managing multiple priorities in a demanding environment.

Key Responsibilities:
  • Provide full PA support to the owner, including diary management, travel arrangements, and confidential correspondence.

  • Coordinate across multiple properties (lodges, farms, guest houses) to ensure smooth operations and alignment with the owners priorities.

  • Assist with project management, scheduling, and follow-up to ensure initiatives are delivered on time.

  • Support hospitality operations by attending events, meetings, or activations as required, sometimes outside standard office hours.

  • Handle ad hoc tasks with discretion, efficiency, and a solutions-driven mindset.

Requirements:
  • Previous experience as a PA, EA, or similar role preferably within hospitality, luxury travel, or related industries.

  • Exceptional organisational and multitasking skills.

  • Strong communication and interpersonal ability, with confidence in engaging senior stakeholders and hospitality teams.

  • Flexibility to work some evenings, weekends, or hospitality hours as needed.

  • Resilience and composure under pressure, with the ability to keep up with a demanding owner.

Whats on Offer:
  • The opportunity to work closely with the owner of a renowned hospitality group spanning multiple high-end properties.

  • A dynamic, varied role in a fast-paced environment.

  • Competitive package, commensurate with experience.

This advertiser has chosen not to accept applicants from your region.

Customer Service Team Manager

Northern Cape, Northern Cape Tenacity Financial Services

Posted today

Job Viewed

Tap Again To Close

Job Description

full-time
Job title : Customer Service Team Manager Job Location : Northern Cape, Deadline : November 15, 2025 Quick Recommended Links

Job Description

  • To manage and oversee the smooth functioning of a team of Customer Service Agents in order to achieve service levels, positive customer experiences and to build and maintain an integrated and balanced people management approach.

Manage daily operations:

  • Supervise, lead and performance manage a team of agents
  • Drive and manage client service objectives and service levels
  • Ensure correct procedures are followed and give direction to employees on what to do and how to improve
  • Support teams and/or resolve queries (Internal and external queries)Develop and implement programs and procedures to improve productivity (efficiencies)
  • Adopt and manage first call resolution competency
  • Detect and escalate Fraud and misrepresentation to the respective lines and department
  • Ensure team adherence to WFM schedules
  • Action any ad-hoc requirements

Coaching and mentoring of team:

  • Conduct regular one-on-one meetings with members of the team to identify any areas of concerns and implement appropriate corrective actions
  • Identify training needs and ensure adequate coaching takes place
  • Continually identify knowledge gaps and actively implement initiatives to upskill team
  • Develop the team through motivation, counselling, soft skill training and product knowledge education
  • Conduct QA audits for all agents on a weekly basis

Team Administration:

  • Ensure new starters effectively transition into the team
  • Conduct probation review meetings during first 3 months of employment
  • Address any behavioural concerns in line with the Company’s Disciplinary Policy
  • Manage the team’s absenteeism in line with the Company’s Absence Management Policy i.e. return to work etc. 
  • Ensure trackers (IR, Absence & PIP) are updated on a daily basis
  • Ensure all leave transactions is processed on ESS
  • Manage the waybill and overtime/special time to payroll
  • Manage the termination process for all agents leaving Tenacity
  • All actions to be done in a timeous manner and aligned to expectations and process

Team performance, monitoring and reporting:

  • Set, track and report on individual targets for each agent within the team
  • Collate and effectively utilize reports for performance management of department KPI’s
  • Conduct monthly performance reviews with team
  • Address any underperformance in line with the Company’s Performance Improvement Policy 

Resources & Capacity (people & systems):

  • Ensure effective recruitment practices when employing new employees
  • Ensure the team has the resources and tools to perform what is expected of the

Job Requirements
Qualification:

  • Grade 12

Experience:

  • 2 years Team Manager experience within a Call Centre environment in a similar role
  • Experience in Employee Relations, Poor Performance and Absence Management
  • Experience in leading and managing teams of at least 15 people

Functional Knowledge and Skills:

  • Knowledge and understanding of call centre processes and methodology
  • Ability to effectively, clearly and convincingly communicate at all levels in the company and with customers and suppliers (both verbally and in writing)
  • Efficient in MS Outlook, MS Word, MS Excel, 
  • Knowledge of the account management principles and an understanding of the consumer credit/retail credit environment


  • Customer Service jobs

This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Hospitality staff Jobs in Northern Cape !

 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Hospitality Staff Jobs View All Jobs in Northern Cape