Hospitality - Kitchen Hand Kinross Lakehouse

Upington, Northern Cape R45000 - R55000 Y Amana Living

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Job Description

Why Choose Amana Living?

Amana Living is one of Western Australia's largest aged care providers, dedicated to meeting the needs of older individuals and their caregivers since 1962. We offer a comprehensive range of services including home care, residential care homes, transition care programs, retirement living villages, day care, respite, and dementia-specific services.

Our Vision: A community where every older person is honoured and valued.

Our Mission: To enable older people to maintain their individuality and provide what is needed to support a fulfilling life.

Our Values: Compassion, Collaboration, Curiosity, Inclusion, and Trust.

We are committed to leading reforms that benefit our workforce, ensuring those who care for others are well supported in their careers.

Our Benefits

  • Competitive rates
  • Salary packaging benefits up to $18,550
  • School holidays childcare assistance
  • Continued superannuation contribution for employees who are on paid on unpaid parental leave
  • Health and wellbeing programs and more
  • Ongoing training and development to keep your skills growing.
  • Access to our Employee Assistance Program

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference

The Role

The Kitchen Hand in Hospitality Services prepares, plates, and serves meals according to residents' dietary needs, ensuring smooth meal service in the kitchen and dining areas. They deliver excellent customer service and work with Carers and staff to provide a positive dining experience for Amana Living residents.

Role
This role is being offered as Part time position working at our Kinross Care Centre, Lakehouse working 28 hours per fortnight. The roster will be covering hours below:

Week 1

Wednesday:

Thursday:

Friday:

Week 2

Wednesday:

Thursday:

Friday:

Sunday

Key Responsibilities

  • Prepares and plates food, serves and clears away meals in line with food preparation schedules.
  • Maintains the food preparation and serving areas to state hygiene standards.
  • Maintains appropriate client interactions in line with the organisational values.
  • Considers client lifestyles and personal choice.
  • Maintains effective interpersonal relationships with others, utilising appropriate channels for assistance guidance and concerns.

Essential Criteria

  • Evidence of COVID-19 and Current Flu vaccinations per Amana Living policies
  • Ability to obtain a National Police Clearance (within 6-months validity)
  • Successful completion of pre-employment form and reference checks
  • NDIS Screen Check (or willingness to obtain at interview stage)
  • Willingness to attend a paid 1-day (Monday) induction at our Rivervale Training Institute
  • Previous kitchen / food preparation experience within the aged care industry.
  • Previous experience working in aged care (Desirable)
  • Certificate in cooking, food preparation. (Desirable)

How to apply

If you are interested in this role and meet the essential criteria, please click the "apply now" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately.

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PA to Owner of Hospitality Group

Greenpoint, Northern Cape HR Genie

Posted 2 days ago

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Job Description

Our client, the owner of a prestigious collection of 4 and 5 hospitality offerings including game lodges, wine farms, and boutique guest houses is seeking a highly capable Personal Assistant (PA) to provide day-to-day support.

This is not a standard 9-5 role: the position requires flexibility, resilience, and the ability to work occasional hospitality hours in line with the demands of a dynamic industry. The owner has a fast pace and high expectations, and the successful candidate will need to be organised, adaptable, and comfortable managing multiple priorities in a demanding environment.

Key Responsibilities
  • Provide full PA support to the owner, including diary management, travel arrangements, and confidential correspondence.
  • Coordinate across multiple properties (lodges, farms, guest houses) to ensure smooth operations and alignment with the owners priorities.
  • Assist with project management, scheduling, and follow-up to ensure initiatives are delivered on time.
  • Support hospitality operations by attending events, meetings, or activations as required, sometimes outside standard office hours.
  • Handle ad hoc tasks with discretion, efficiency, and a solutions-driven mindset.
Requirements
  • Previous experience as a PA, EA, or similar role preferably within hospitality, luxury travel, or related industries.
  • Exceptional organisational and multitasking skills.
  • Strong communication and interpersonal ability, with confidence in engaging senior stakeholders and hospitality teams.
  • Flexibility to work some evenings, weekends, or hospitality hours as needed.
  • Resilience and composure under pressure, with the ability to keep up with a demanding owner.
Whats on Offer
  • The opportunity to work closely with the owner of a renowned hospitality group spanning multiple high-end properties.
  • A dynamic, varied role in a fast-paced environment.
  • Competitive package, commensurate with experience.

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PA to Owner of Hospitality Group

Greenpoint, Northern Cape HR Genie

Posted 12 days ago

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Job Description

Our client, the owner of a prestigious collection of 4* and 5* hospitality offerings including game lodges, wine farms, and boutique guest houses is seeking a highly capable Personal Assistant (PA) to provide day-to-day support.

This is not a standard 95 role: the position requires flexibility, resilience, and the ability to work occasional hospitality hours in line with the demands of a dynamic industry. The owner has a fast pace and high expectations, and the successful candidate will need to be organised, adaptable, and comfortable managing multiple priorities in a demanding environment.

Key Responsibilities:
  • Provide full PA support to the owner, including diary management, travel arrangements, and confidential correspondence.

  • Coordinate across multiple properties (lodges, farms, guest houses) to ensure smooth operations and alignment with the owners priorities.

  • Assist with project management, scheduling, and follow-up to ensure initiatives are delivered on time.

  • Support hospitality operations by attending events, meetings, or activations as required, sometimes outside standard office hours.

  • Handle ad hoc tasks with discretion, efficiency, and a solutions-driven mindset.

Requirements:
  • Previous experience as a PA, EA, or similar role preferably within hospitality, luxury travel, or related industries.

  • Exceptional organisational and multitasking skills.

  • Strong communication and interpersonal ability, with confidence in engaging senior stakeholders and hospitality teams.

  • Flexibility to work some evenings, weekends, or hospitality hours as needed.

  • Resilience and composure under pressure, with the ability to keep up with a demanding owner.

Whats on Offer:
  • The opportunity to work closely with the owner of a renowned hospitality group spanning multiple high-end properties.

  • A dynamic, varied role in a fast-paced environment.

  • Competitive package, commensurate with experience.

This advertiser has chosen not to accept applicants from your region.

Customer Service Specialist

Northern Cape, Northern Cape Diginu Accredited Marketer

Posted 21 days ago

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Job Description

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Be among the first 25 applicants to apply for this exciting opportunity with Diginu.

Get AI-powered advice on this job and access more exclusive features.

Direct message the job poster from Diginu Accredited Marketer.

Company Description

Diginu is a cutting-edge tech company specializing in on-demand food, drinks, grocery ordering, and delivery. Our app is available on both Apple App Store and Google Play. We are rapidly expanding in South Africa with the vision of becoming a global leader in the on-demand ordering industry.

Role Description

This is a part-time or full-time remote role in our marketing team at Diginu. The successful candidates will onboard restaurants, grocery stores, and liquor stores in South Africa. Every order placed on Diginu at those stores will result in a commission, which can become significant depending on your efforts.

The industry is projected to see over R50 billion spent in 2025 on online food ordering in South Africa, with 21.1 million people expected to order online. This industry is huge, and the commission offered is far above industry standard for marketing opportunities.

Zoom Webinar Event

We will hold a LIVE Zoom Webinar event on Tuesday (INSERT NEXT UPCOMING TUESDAY’S DATE HERE) from 20:00 to 21:00, where we will share all the information with new team members.

Qualifications & Requirements
  • Knowledge of MS Excel
  • Marketing experience
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal abilities
  • Ability to work independently and remotely
  • Experience in the tech or e-commerce industry is a plus
  • Must be a South African citizen. If not, please do not apply.
Additional Information
  • Seniority level: Entry level
  • Employment type: Part-time
  • Industry: Food and Beverage Services

Referrals increase your chances of interviewing at Diginu Accredited Marketer by 2x.

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Spanish Speaking Customer Service Consultants

Northern Cape, Northern Cape Mass Markets

Posted 4 days ago

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Job Description

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Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking a dedicated and motivated Spanish Speaking Customer Service Consultant to join our team. In this role, you will provide outstanding service to Spanish-speaking customers, assisting them with their inquiries, orders, technical support, or concerns. You will act as a key point of contact for Spanish-speaking clients, ensuring clear communication and a high level of satisfaction.

This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities
  • Provide accurate, timely, and friendly responses to customer inquiries via phone, email, chat, or other communication channels in Spanish.
  • Address and resolve customer complaints, technical issues, and inquiries, ensuring clear and effective communication.
  • Assist with product information, order statuses, billing inquiries, returns, and troubleshooting.
  • Actively engage with Spanish-speaking customers to promote products and services, upselling when appropriate.
  • Process sales orders, payments, and returns in a professional and efficient manner.
  • Accurately document customer interactions and transactions in the company’s system.
  • Report recurring issues or customer feedback to improve services and products.
  • Work closely with team members, including other bilingual agents, to ensure consistent service across all communication channels.
  • Provide feedback to management on customer needs and expectations to improve customer satisfaction.
  • Other responsibilities may be assigned as needed.
Candidate Qualifications
  • Grade 12
  • Previous experience in customer service, sales, or a similar role.
  • Fluent Spanish speaker with excellent verbal and written communication skills.
  • Ability to listen attentively and address customer concerns promptly and effectively.
  • Must have access to a stable internet connection with a minimum of 100 Mbps upload and download speed to ensure smooth communication with customers.
  • Comfortable using various communication platforms, including email, chat, and CRM systems.
  • Strong organizational skills with the ability to manage multiple tasks at once.
  • A patient, friendly, and empathetic demeanor, willing to go the extra mile to ensure customer satisfaction.
Compensation & Benefits

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI: We offer a variety of benefits that go beyond salary. Our team members enjoy:

  • Annual Leave: Earn paid time off to rest, recharge, or attend to personal matters.
  • Health Benefits: After probation, employees qualify for Medical Insurance, including basic care and emergency services.
  • Career Growth: Internal promotions and clear pathways for advancement.
  • Paid Training: Gain valuable skills while earning a salary.
  • Positive Work Environment: Collaborative, team-oriented culture.
  • Casual Dress Code: Relaxed dress policy.

Compensation & Benefits that Fit Your Life MCI tailors offerings to fit the needs of our diverse team across locations. Benefits may vary by geography, but the focus remains on rewarding effort, growth, and a valued work environment.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical Requirements

This job operates in a professional office environment and is largely sedentary. The employee will sit/stand for long periods while using a computer and telephone headset. The employee may occasionally move about the office to accomplish tasks and may lift up to 40 pounds.

Conditions of Employment
  • All MCI Locations: Must be authorized to work in the country where the job is based.

Subject to program and location of the position:

  • Must be willing to submit to up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. If accommodations are needed, please contact Human Resources.

Equal Opportunity Employer

At MCI, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment are based on merit and qualifications. We maintain a work environment free from discrimination and treat all employees with dignity and respect. We comply with laws regarding equal opportunity and provide reasonable accommodations for qualified employees with protected disabilities where required by law.

About MCI (Parent Company)

MCI helps customers take on their CX and DX challenges differently, delivering industry-leading BPO, staff augmentation, contact center services, and IT needs. MCI has ten BPO facilities across multiple regions and employs 10,000+ people with numerous client partners.

The purpose of this job description is to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, or qualifications. You may be asked to perform other duties, and performance will be evaluated accordingly. The employer reserves the right to revise this description at any time. This description is not a contract for employment, and either party may terminate employment at any time, for any reason.

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Spanish Speaking Customer Service Consultants

Northern Cape, Northern Cape MCI

Posted 21 days ago

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Job Description

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LOCATION Remote Work-at-Home | South AfricaPOSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a dedicated and motivated Spanish Speaking Customer Service Consultant sto join our team. In this role, you will provide outstanding service to Spanish-speaking customers, assisting them with their inquiries, orders, technical support, or concerns. You will act as a key point of contact for Spanish-speaking clients, ensuring clear communication and a high level of satisfaction.

This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

  • Provide accurate, timely, and friendly responses to customer inquiries via phone, email, chat, or other communication channels in Spanish.
  • Address and resolve customer complaints, technical issues, and inquiries, ensuring clear and effective communication.
  • Assist with product information, order statuses, billing inquiries, returns, and troubleshooting.
  • Actively engage with Spanish-speaking customers to promote products and services, upselling when appropriate.
  • Process sales orders, payments, and returns in a professional and efficient manner.
  • Accurately document customer interactions and transactions in the company’s system.
  • Report recurring issues or customer feedback to improve services and products.
  • Work closely with team members, including other bilingual agents, to ensure consistent service across all communication channels.
  • Provide feedback to management on customer needs and expectations to improve customer satisfaction.
  • Other responsibilities may be assigned as needed
CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Grade 12
  • Previous experience in customer service, sales, or a similar role.
  • Fluent Spanish speaker with excellent verbal and written communication skills.
  • Ability to listen attentively and address customer concerns promptly and effectively.
  • Must have access to a stable internet connection with a minimum of 100 Mbps upload and download speed to ensure smooth communication with customers.
  • Comfortable using various communication platforms, including email, chat, and CRM systems.
  • Strong organizational skills with the ability to manage multiple tasks at once.
  • A patient, friendly, and empathetic demeanor, willing to go the extra mile to ensure customer satisfaction.
CONDITIONS OF EMPLOYMENT

All MCI Locations

  • Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

  • Paid Time Off: Earn PTO and paid holidays to take the time you need.
  • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
  • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
  • Retirement Savings: Secure your future with retirement savings programs, where available.
  • Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
  • Life Insurance: Access life insurance options to safeguard your loved ones.
  • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training: Learn new skills while earning a paycheck.
  • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics.We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion,benefits, social and recreational programs, anddiscipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua,EastWest BPO, TeleTechnology, and Vinculum.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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Customer Service Manager Work From Home

Upington, Northern Cape Galaxy Outsourcing Limited

Posted 21 days ago

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Job Description

Customer Experience (CX) Team Lead

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Duties & Responsibilities

Key Responsibilities:

  • Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
  • Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
  • Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
  • Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
  • Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
  • Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
  • Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
  • Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.
Desired Experience & Qualification

Requirements:

  • Animal Lover: Must love animals.
  • Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
  • Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
  • Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
  • Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
  • Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
  • Customer-Centric: A strong commitment to delivering outstanding customer service.
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Student Success Manager | EdTech | Customer Service Specialist

Northern Cape, Northern Cape RS Consult

Posted 2 days ago

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Job Description

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Overview

Our client, FourthRev, a leader in digital education, is looking for a Student Success Manager to support learners through their Career Accelerator programmes. This role plays a critical part in ensuring learners are engaged, supported, and set up for success throughout their learning journey.

Responsibilities
  • Organise and deliver 1 : 1 learner support sessions across multiple time zones.
  • Facilitate group sessions, encouraging peer collaboration and engagement.
  • Identify challenges learners may face and proactively provide solutions to ensure progression.
  • Support seamless onboarding and help learners structure their study plans.
  • Provide clear and effective communication through email, calls, and chat.
  • Collaborate with course facilitators, mentors, and career coaches to support learner goals.
  • Track learner progress and engagement, collecting feedback to enhance the learning experience.
  • Work with internal teams to develop learner support strategies and improve processes.
  • Provide ongoing alumni support after programme completion.
Qualifications
  • A Relevant Bachelor's Degree.
  • At least 3 years of experience in student success, learner support, or a related role within education.
  • An understanding of digital skills industries and the career pathways learners will be entering.
  • Strong interpersonal and communication skills, with the ability to engage diverse learners.
  • Excellent administrative and organisational skills, with a proactive and problem-solving mindset.
  • Experience in coaching, mentoring, or student guidance (preferred but not essential).
  • A customer-focused approach with a passion for supporting learners.
  • The ability to handle sensitive information with professionalism and discretion.
Benefits

Why Join FourthRev?

FourthRev partners with globally recognised universities and technology companies to bridge the gap between education and industry. You will be part of a mission-driven organisation that prioritises learner success and career outcomes.

  • Fully remote role with a globally distributed team.
  • Opportunity to make a meaningful impact on student success.
  • Collaborative and dynamic work environment.

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Student Success Manager | EdTech | Customer Service Specialist

Northern Cape, Northern Cape RS Consult

Posted 2 days ago

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Job Description

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Overview

Our client, FourthRev, a leader in digital education, is looking for a Student Success Manager to support learners through their Career Accelerator programmes. This role plays a critical part in ensuring learners are engaged, supported, and set up for success throughout their learning journey.

Responsibilities
  • Organise and deliver 1 : 1 learner support sessions across multiple time zones.
  • Facilitate group sessions, encouraging peer collaboration and engagement.
  • Identify challenges learners may face and proactively provide solutions to ensure progression.
  • Support seamless onboarding and help learners structure their study plans.
  • Provide clear and effective communication through email, calls, and chat.
  • Collaborate with course facilitators, mentors, and career coaches to support learner goals.
  • Track learner progress and engagement, collecting feedback to enhance the learning experience.
  • Work with internal teams to develop learner support strategies and improve processes.
  • Provide ongoing alumni support after programme completion.
Qualifications
  • A Relevant Bachelor's Degree.
  • At least 3 years of experience in student success, learner support, or a related role within education.
  • An understanding of digital skills industries and the career pathways learners will be entering.
  • Strong interpersonal and communication skills, with the ability to engage diverse learners.
  • Excellent administrative and organisational skills, with a proactive and problem-solving mindset.
  • Experience in coaching, mentoring, or student guidance (preferred but not essential).
  • A customer-focused approach with a passion for supporting learners.
  • The ability to handle sensitive information with professionalism and discretion.
Benefits

Why Join FourthRev?

FourthRev partners with globally recognised universities and technology companies to bridge the gap between education and industry. You will be part of a mission-driven organisation that prioritises learner success and career outcomes.

  • Fully remote role with a globally distributed team.
  • Opportunity to make a meaningful impact on student success.
  • Collaborative and dynamic work environment.

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Student Success Manager | EdTech | Customer Service Specialist

Northern Cape, Northern Cape RS Consult

Posted 3 days ago

Job Viewed

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Job Description

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Overview

Our client, FourthRev, a leader in digital education, is looking for a Student Success Manager to support learners through their Career Accelerator programmes. This role plays a critical part in ensuring learners are engaged, supported, and set up for success throughout their learning journey.

Responsibilities
  • Organise and deliver 1 : 1 learner support sessions across multiple time zones.
  • Facilitate group sessions, encouraging peer collaboration and engagement.
  • Identify challenges learners may face and proactively provide solutions to ensure progression.
  • Support seamless onboarding and help learners structure their study plans.
  • Provide clear and effective communication through email, calls, and chat.
  • Collaborate with course facilitators, mentors, and career coaches to support learner goals.
  • Track learner progress and engagement, collecting feedback to enhance the learning experience.
  • Work with internal teams to develop learner support strategies and improve processes.
  • Provide ongoing alumni support after programme completion.
Qualifications
  • A Relevant Bachelor's Degree.
  • At least 3 years of experience in student success, learner support, or a related role within education.
  • An understanding of digital skills industries and the career pathways learners will be entering.
  • Strong interpersonal and communication skills, with the ability to engage diverse learners.
  • Excellent administrative and organisational skills, with a proactive and problem-solving mindset.
  • Experience in coaching, mentoring, or student guidance (preferred but not essential).
  • A customer-focused approach with a passion for supporting learners.
  • The ability to handle sensitive information with professionalism and discretion.
Benefits

Why Join FourthRev?

FourthRev partners with globally recognised universities and technology companies to bridge the gap between education and industry. You will be part of a mission-driven organisation that prioritises learner success and career outcomes.

  • Fully remote role with a globally distributed team.
  • Opportunity to make a meaningful impact on student success.
  • Collaborative and dynamic work environment.

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