3 Hospitality Staff jobs in Northern Cape
Hospitality - Kitchen Hand Kinross Lakehouse
Posted today
Job Viewed
Job Description
Why Choose Amana Living?
Amana Living is one of Western Australia's largest aged care providers, dedicated to meeting the needs of older individuals and their caregivers since 1962. We offer a comprehensive range of services including home care, residential care homes, transition care programs, retirement living villages, day care, respite, and dementia-specific services.
Our Vision: A community where every older person is honoured and valued.
Our Mission: To enable older people to maintain their individuality and provide what is needed to support a fulfilling life.
Our Values: Compassion, Collaboration, Curiosity, Inclusion, and Trust.
We are committed to leading reforms that benefit our workforce, ensuring those who care for others are well supported in their careers.
Our Benefits
- Competitive rates
- Salary packaging benefits up to $18,550
- School holidays childcare assistance
- Continued superannuation contribution for employees who are on paid on unpaid parental leave
- Health and wellbeing programs and more
- Ongoing training and development to keep your skills growing.
- Access to our Employee Assistance Program
At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference
The Role
The Kitchen Hand in Hospitality Services prepares, plates, and serves meals according to residents' dietary needs, ensuring smooth meal service in the kitchen and dining areas. They deliver excellent customer service and work with Carers and staff to provide a positive dining experience for Amana Living residents.
Role
This role is being offered as Part time position working at our Kinross Care Centre, Lakehouse working 28 hours per fortnight. The roster will be covering hours below:
Week 1
Wednesday:
Thursday:
Friday:
Week 2
Wednesday:
Thursday:
Friday:
Sunday
Key Responsibilities
- Prepares and plates food, serves and clears away meals in line with food preparation schedules.
- Maintains the food preparation and serving areas to state hygiene standards.
- Maintains appropriate client interactions in line with the organisational values.
- Considers client lifestyles and personal choice.
- Maintains effective interpersonal relationships with others, utilising appropriate channels for assistance guidance and concerns.
Essential Criteria
- Evidence of COVID-19 and Current Flu vaccinations per Amana Living policies
- Ability to obtain a National Police Clearance (within 6-months validity)
- Successful completion of pre-employment form and reference checks
- NDIS Screen Check (or willingness to obtain at interview stage)
- Willingness to attend a paid 1-day (Monday) induction at our Rivervale Training Institute
- Previous kitchen / food preparation experience within the aged care industry.
- Previous experience working in aged care (Desirable)
- Certificate in cooking, food preparation. (Desirable)
How to apply
If you are interested in this role and meet the essential criteria, please click the "apply now" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately.
PA to Owner of Hospitality Group
Posted 11 days ago
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Job Description
Our client, the owner of a prestigious collection of 4* and 5* hospitality offerings including game lodges, wine farms, and boutique guest houses is seeking a highly capable Personal Assistant (PA) to provide day-to-day support.
This is not a standard 95 role: the position requires flexibility, resilience, and the ability to work occasional hospitality hours in line with the demands of a dynamic industry. The owner has a fast pace and high expectations, and the successful candidate will need to be organised, adaptable, and comfortable managing multiple priorities in a demanding environment.
Key Responsibilities:Provide full PA support to the owner, including diary management, travel arrangements, and confidential correspondence.
Coordinate across multiple properties (lodges, farms, guest houses) to ensure smooth operations and alignment with the owners priorities.
Assist with project management, scheduling, and follow-up to ensure initiatives are delivered on time.
Support hospitality operations by attending events, meetings, or activations as required, sometimes outside standard office hours.
Handle ad hoc tasks with discretion, efficiency, and a solutions-driven mindset.
Previous experience as a PA, EA, or similar role preferably within hospitality, luxury travel, or related industries.
Exceptional organisational and multitasking skills.
Strong communication and interpersonal ability, with confidence in engaging senior stakeholders and hospitality teams.
Flexibility to work some evenings, weekends, or hospitality hours as needed.
Resilience and composure under pressure, with the ability to keep up with a demanding owner.
The opportunity to work closely with the owner of a renowned hospitality group spanning multiple high-end properties.
A dynamic, varied role in a fast-paced environment.
Competitive package, commensurate with experience.
Customer Service Team Manager
Posted today
Job Viewed
Job Description
Job Description
- To manage and oversee the smooth functioning of a team of Customer Service Agents in order to achieve service levels, positive customer experiences and to build and maintain an integrated and balanced people management approach.
Manage daily operations:
- Supervise, lead and performance manage a team of agents
- Drive and manage client service objectives and service levels
- Ensure correct procedures are followed and give direction to employees on what to do and how to improve
- Support teams and/or resolve queries (Internal and external queries)Develop and implement programs and procedures to improve productivity (efficiencies)
- Adopt and manage first call resolution competency
- Detect and escalate Fraud and misrepresentation to the respective lines and department
- Ensure team adherence to WFM schedules
- Action any ad-hoc requirements
Coaching and mentoring of team:
- Conduct regular one-on-one meetings with members of the team to identify any areas of concerns and implement appropriate corrective actions
- Identify training needs and ensure adequate coaching takes place
- Continually identify knowledge gaps and actively implement initiatives to upskill team
- Develop the team through motivation, counselling, soft skill training and product knowledge education
- Conduct QA audits for all agents on a weekly basis
Team Administration:
- Ensure new starters effectively transition into the team
- Conduct probation review meetings during first 3 months of employment
- Address any behavioural concerns in line with the Company’s Disciplinary Policy
- Manage the team’s absenteeism in line with the Company’s Absence Management Policy i.e. return to work etc.
- Ensure trackers (IR, Absence & PIP) are updated on a daily basis
- Ensure all leave transactions is processed on ESS
- Manage the waybill and overtime/special time to payroll
- Manage the termination process for all agents leaving Tenacity
- All actions to be done in a timeous manner and aligned to expectations and process
Team performance, monitoring and reporting:
- Set, track and report on individual targets for each agent within the team
- Collate and effectively utilize reports for performance management of department KPI’s
- Conduct monthly performance reviews with team
- Address any underperformance in line with the Company’s Performance Improvement Policy
Resources & Capacity (people & systems):
- Ensure effective recruitment practices when employing new employees
- Ensure the team has the resources and tools to perform what is expected of the
Job Requirements
Qualification:
- Grade 12
Experience:
- 2 years Team Manager experience within a Call Centre environment in a similar role
- Experience in Employee Relations, Poor Performance and Absence Management
- Experience in leading and managing teams of at least 15 people
Functional Knowledge and Skills:
- Knowledge and understanding of call centre processes and methodology
- Ability to effectively, clearly and convincingly communicate at all levels in the company and with customers and suppliers (both verbally and in writing)
- Efficient in MS Outlook, MS Word, MS Excel,
- Knowledge of the account management principles and an understanding of the consumer credit/retail credit environment
- Customer Service jobs
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