610 Hospitality Staff jobs in South Africa

Tomorrowland is de afgelopen jaren geëvolueerd naar een wereld entertainment merk en Media huis en heeft verschillende activiteiten zoals Tomorrowland Winter in Alpe d’Huez (Frankrijk), Tomorrowland Brazilië, One World Radio, One World Artist, Record Label, Tomorrowland Fiction, DJ en producer Tomorrowland Academy, het kleding en accessoires merk Tomorrowland, Tomorrowland Foundation. Binnen festivals, events en leisure willen we ons hospitality aanbod stroomlijnen en verder ontwikkelen.

Wil jij het team van Tomorrowland versterken met jouw hospitality en sales skills? Lees dan zeker verder!

Als hospitality coördinator ben je deel van het Partnerships Team en ben je de schakel tussen onze festivals en de Business2Business & Hospitality klanten. Je onderhoudt de relaties met de bestaande klanten en creëert een netwerk van nieuwe bedrijven en exclusieve klanten om het hospitality bestand verder uit te breiden. Daarnaast optimaliseer en personaliseer je het bestaande hospitality aanbod en onderzoekt nieuwe mogelijkheden op de markt alsook binnen de organisatie.

• Je bent het aanspreekpunt voor onze B2B, Skybox & Table klanten. Je ondersteunt de interne verwerking van bestellingen en zorgt voor een vlotte afhandeling van de bestellingen binnen deze categorie.
• Je bent hospitality eindverantwoordelijk voor alle operationele, sales & financiële zaken.
• Je staat garant voor hoge kwaliteit in service en voorziet duidelijke documentatie omtrent de pakketten die we aanbieden.
• Je onderhoudt bestaande klantenrelaties en gebruikt jouw netwerking skills om nieuwe bedrijven in contact te brengen met het hospitality aanbod van onze festivals.
• Je brengt de nodige B2B agencies wereldwijd in kaart en onderhoudt hiermee de nodige contacten.
• Je spot opportuniteiten binnen de organisatie, creëert concepten en innoveert het aanbod die aan de hoge standaarden van onze klanten beantwoorden.
• Tijdens het festival ben jij de GO TO persoon voor alle vragen.
• Je hebt minstens 5 jaar ervaring in een Hospitality omgeving of een commerciële functie.
• Je bent een netwerker in hart en nieren.
• Je gaat creatief om met het bedenken van opportuniteiten en nieuwe ideeën en kan deze perfect visualiseren in presentatie.
• Je houdt van wat gezonde stress; werken met deadlines geeft jou een boost!
• Je hebt oog voor detail en bent een organisatorisch talent.
• Je houdt ervan om een project van A tot Z te beheren en de centrale schakel te zijn tussen alle partijen die hierin betrokken worden.
• Je krijgt energie van KPI’s en budgetbeheer.
• Je bent proactief en klantgericht aangelegd.

Een bedrijf waar straffe ideeën in een snel tempo gerealiseerd worden.

Een gedreven en menselijk team met een groot hart voor het merk Tomorrowland.

Om in aanmerking te komen voor deze job is het van cruciaal belang dat je kennis hebt van de volgende talen:

• Nederlands; Vlaams

Lezen: C1 Effectieve operationele vaardigheid

Schrijven: C1 Effectieve operationele vaardigheid

Spreken: C1 Effectieve operationele vaardigheid

Minimaal 5 jaar werkervaring in een relevante functie.

Voltijds

Lead design processes from concept to construction.

Prepare and oversee architectural drawings, detailing, and visualisations.

Ensure deliverables for all project stages (from Inception to Close-Out) meet quality and design intent.

Coordinate with other disciplines (interior design, MEP, structural) for integrated solutions.

Project Management

Manage project timelines, deliverables, and budgets.

Track progress and report on milestones.

Communicate risks or design challenges to relevant stakeholders.

Attend and chair internal and external meetings, including site visits and coordination sessions.

Supervise architectural teams and allocate tasks.

Review work for accuracy, consistency, and compliance with standards.

Mentor junior staff and contribute to skills development within the team.

Construction Support

Review shop drawings and approve design intent compliance.

Provide technical support and clarifications during construction.

Conduct site inspections and issue field observation reports.

Prepare and issue revised drawings and site instructions as needed.

Client and Consultant Liaison

Maintain effective communication with clients, consultants, and vendors.

Coordinate project information and ensure timely issue of documents.

Manage client expectations and ensure workflow transparency.

Quality Control & Governance

Adhere to internal standards, policies, and design protocols.

Maintain organised project documentation and registers.

Ensure alignment with architectural regulations and construction standards.

Report on project budgets and manage cost implications.

Implement cost-saving measures without compromising design.

Track vendor costs and manage approvals for outsourced services.

Engage in ongoing research and learning in architecture, sustainability, and hospitality design trends.

Contribute to BIM execution plans and optimise digital workflows.

Support innovation and the implementation of new technologies.

Requirements

Education & Qualifications

Master’s Degree in Architecture or Architectural equivalent.

Grade 12 certificate or equivalent (NQF Level 4).

Registered or eligible for registration with relevant professional bodies.

Experience

Minimum 5 years of relevant post-qualification experience.

Experience in leading projects and managing multidisciplinary teams.

Proven track record of working across all architectural project stages.

Technical Skills

Proficiency in Autodesk Revit and BIM workflows.

Competent in Adobe Creative Suite and 3D visualisation tools.

Strong understanding of construction methodologies and detailing.

Soft Skills

Strong communication, coordination, and leadership abilities.

High attention to detail and quality.

Ability to manage multiple projects simultaneously.

Strong time management and independent working capability.

Proficiency in English (Spanish an advantage).

Passed credit and criminal checks.

South African citizen or valid work permit holder.

Other Requirements

Willingness to work overtime to meet deadlines when needed.

Strong commitment to ethics, professionalism, and team collaboration.

Bring Stories to Life in a Leading Hospitality Brand
Marketing & Communications | Tourism & Hospitality | Based in Cape Town

About Our Client
My client is a well-established South African tourism and hospitality group, known for delivering premium guest experiences through attention to detail, high standards, and a culture of continuous improvement. With a focus on employee growth and development, the company offers dynamic career paths, exciting challenges, and a supportive environment where creativity and innovation are valued.

If you are passionate about travel, experiences, and storytelling, and want to contribute to a brand that goes the extra mile for guests, this opportunity is tailor-made for you.

The Role: Copywriter
As the Copywriter, you will play a central role in shaping the brand's voice across multiple platforms. You'll create compelling written content for marketing campaigns, websites, guest communications, and brand collateral. Drawing on your creativity and understanding of audience behavior, you'll help drive engagement and build brand loyalty. From concept to execution, your content will align with strategic objectives while capturing the essence of the client's diverse hospitality offerings.

Key Responsibilities

• Craft persuasive, original copy for digital and print marketing campaigns

• Collaborate with design, sales, and marketing teams to bring creative concepts to life

• Write and edit website content, social media captions, newsletters, brochures, and more

• Conduct market research to stay ahead of industry trends and guest expectations

• Ensure consistency in tone, voice, and messaging across all content

• Contribute to brainstorming sessions and campaign ideation

• Refine messaging based on performance insights and customer engagement data

• Maintain strong brand alignment across multiple properties and services

About You

• Matric (Grade 12) is essential

• 2-3 years of experience in a similar content, marketing, or communications role

• Exceptional writing and verbal communication skills

• Highly creative, with the ability to generate fresh, engaging ideas

• Proficient in Microsoft Excel and content planning tools

• Passionate about hospitality, guest experience, and the travel industry

• Collaborative and able to work across departments

• Organised, detail-oriented, and able to manage multiple deadlines

• Comfortable working in a fast-paced, high-performance environment

If you're ready to create content that inspires, informs, and drives results within a top-tier hospitality brand, this is your opportunity to grow your career.

• Diploma in Hospitality or Lodge Management
• 3 5 years experience in a 5-star boutique lodge or Big 5 reserve
• Strong beverage knowledge
• Proven administrative and stock control skills
• Experience in purchasing, stock management systems, and conducting stocktakes
• Hospitality and service training experience
• Valid Code 8 Drivers License and own vehicle
• Proficiency in stock control and beverage management
• Basic accounting and analytical skills
• High attention to detail and organizational ability
• Computer literacy (PAN knowledge is a plus)

• Deliver personalized, world-class guest interactions
• Ensure smooth operation of all dining experiences: breakfast, lunch, high tea, dinner, bush dinners, and drink stops
• Build rapport with guests and foster repeat visits
• Lead the Guest Delight team with a focus on warmth, care, and attention to detail
• Collaborate with food service teams to exceed expectations
• Oversee beverage stock control systems and purchasing
• Monitor stock levels, expiry dates, and reconcile usage vs sales
• Manage storerooms, fridges, and cellar readiness
• Conduct monthly stocktakes and meet sales targets
• Handle weekly administration, invoices, and GRVs

Kendrick Recruitment is currently seeking a Hospitality Manager for a luxury private wildlife reserve based near Graaff-Reinet. This is an exceptional opportunity for a skilled and passionate individual to lead the hospitality offering across a collection of exclusive lodges in one of South Africa’s most beautiful wilderness locations.

Key Responsibilities:

Oversee and ensure world-class guest experiences across three lodges.

Lead, mentor, and manage hospitality teams across all lodges

Ensure smooth daily operations, service excellence, and adherence to established SOPs

Manage front-of-house operations, beverage budgets, and supplier relationships

Promote strong inter-departmental collaboration and guest engagement

Uphold the reserve’s sustainability values in alignment with the 4Cs framework (Conservation, Community, Culture, Commerce)

Requirements:

Minimum 5 years’ experience in the hospitality industry, with at least 2 years in a managerial role at a 5-star lodge or hotel

Demonstrated leadership and communication skills

Passion for delivering exceptional hospitality and guest service

High attention to detail with strong financial and operational awareness

Proficiency in hospitality systems (PANStrat preferred)

Competence in Microsoft Office applications

Fluency in English; knowledge of Afrikaans an advantage

Calm and solution-focused leadership approach, with the ability to remain composed under pressure

A genuine commitment to staying informed on hospitality, travel, and tourism trends

This role is ideal for an experienced and dedicated hospitality professional seeking to make a meaningful impact in a high-end conservation-focused environment. If this sounds like your next career move, Kendrick Recruitment welcomes your application.

A luxury safari lodge in Hoedspruit is seeking an experienced and dynamic Hospitality Manager to oversee the Guest Delight Division. The successful candidate will ensure that all guests receive a world-class, tailor-made experience while managing the team, beverage operations, and administrative functions.

Qualifications and Experience Required:

Diploma in Hospitality or Lodge Management.

Minimum 3–5 years’ Hospitality Management experience in a 5-star boutique operation or Big 5 reserve in a similar lodge environment.

Strong knowledge of beverages and beverage control.

Proven administrative skills.

Experience in purchasing, stock control systems, and stocktakes.

Hospitality and service training experience.

Code 8 driver’s licence.

Must have own transport.

Key Responsibilities:

Guest Experience Management:

Ensure all guests have a tailor-made, world-class experience through personal interaction.

Oversee dining operations including early morning tea, breakfast, lunch, high tea, dinner, bush dinners, and special drink stops.

Build and maintain relationships with new and repeat guests.

Promote a culture of guest care and interaction within the team.

Innovate and enhance the guest experience to ensure it remains fresh and modern.

Beverage Control:

Manage the Beverage Stock Control Division within the Guest Delight Service Department.

Implement and maintain daily stock management and control systems.

Ensure adequate stock levels and oversee stock administration, stocktakes, and reconciliation.

Manage purchasing, receiving, and storage of beverage stock.

Maintain storeroom, cellar, and fridge control.

Meet or exceed beverage sales targets.

Assist management with administrative duties related to beverage operations.

Team Management:

Ensure the right people are in the right positions and are guest-focused.

Promote a culture of going the extra mile and continuous learning.

Recognise excellent guest feedback and address negative feedback constructively.

Conduct regular training workshops and manage team performance.

Oversee leave cycles and annual leave of the team.

Additional Responsibilities:

Work closely with the Guest Delight Food Division to ensure service exceeds guest expectations.

Assist at Front of House during guest arrivals, departures, or lodge site inspections.

Build and maintain relationships with the community, owners, suppliers, and affiliated lodges.

• Bachelors Degree or Diploma in Customer Service, HR, Hospitality, or related field
• 5+ years experience in national training, customer experience, or service excellence roles
• Lead, inspire, and manage a national team of 8 training and service professionals
• Align team objectives with business strategy and EXCO directives
• Ensure training initiatives are filtered into stores effectively through workshops, digital platforms, and in-store coaching
• Foster collaboration between regional trainers, managers, and support teams to ensure consistency
• Design and execute national training strategies across all Woolworths Café, Cart and Cart Plus formats
• Conduct gap analyses to identify training needs and implement new programs
• Enhance existing manuals, SOPs, and develop e-learning and blended training solutions
• Provide coaching support for managers and leaders to reinforce service standards
• Ensure compliance with the Employment Equity Act, Skills Development Act, WSP, ATR, and SDL
• Lead the national complaints and customer feedback program, ensuring timely resolution
• Identify trends and design training or service improvements to address recurring issues
• Develop service recovery strategies that build loyalty and protect brand reputation
• Promote a customer-first culture that permeates every store
• Partner with cross-functional teams to create and deliver customer experience initiatives
• Implement service audits and mystery shopper programs to monitor quality
• Launch reward and recognition programs tied to service excellence KPIs
• Benchmark against global service standards to drive continuous improvement
• Report directly to the EXCO on training outcomes, KPIs, and customer experience metrics
• Present insights, gap analyses, and improvement recommendations at board level
• Manage the national service training budget and ensure cost-effective implementation
• Ensure consistent rollout of training and service initiatives nationwide