Hospitality Operations Manager

Camps Bay, Western Cape R400000 - R1200000 Y CB-ONE (pty) Ltd

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Job Description

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Please be aware that only candidates who have completed our online-assessment will have their applications reviewed - kindly find all details about our application process below - thank you.

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Hospitality Operations Manager

Are you a highly adaptable professional with an outstanding talent for seamless coordination, operational excellence, and impeccable attention to detail? Do you thrive in dynamic environments and gracefully navigate change with resilience? If this is true for you and you have a deep passion for genuine hospitality as well as delivering exceptional guest experience, this position might be the perfect opportunity for you

What We Do at Kumi and Why

Specialising in the vacation rental business, our purpose goes way beyond successfully managing rental properties and beautiful holiday homes along the Atlantic Seaboard. At Kumi, with a team of highly motivated and passionate people, we turn houses into homes and vacations into unforgettable memories, enriching the lives of our guests, homeowners and ourselves.

Our space at Kumi is inclusive, where everyone feels valued and safe to be themselves. We support each other to grow and learn every day, ensuring that work brings purpose and fulfilment to our lives. By joining Kumi, you will be part of a journey that goes beyond professional success, contributing to a legacy of mindful luxury and sustainable excellence.

Your Role & Impact

As one of our Hospitality Operations Managers, you are a vital link between our guests, our property owners, and the entire Kumi team. From ensuring our properties are impeccably maintained to curating unforgettable holiday experiences, you will embody the Kumi ethos of personalised care and outstanding service quality, and not just meet but consistently exceed the expectations of both our guests and property owners.

Note: This full-time, permanent position requires adaptability to the demands of the hospitality industry, including long hours and being on call 24/7 at times. It is based in Camps Bay, Cape Town, and requires your own reliable transportation and a valid driver's license. You will need to use your car for work-related travels.

Your Unique Profile

Profile: Personal Qualities

  • Great, natural affinity for people and passionate about hospitality.
  • Precision and reliability: Handle your tasks with care and accuracy.
  • A strong sense of responsibility, exceeding the average
  • Outstanding capability to develop practical solutions with a can-do spirit.
  • Flexible, energetic, and ready to handle the demands of a fast-paced environment without losing sight of priorities.
  • Resilience and dedication: perseverant and willing to go the extra mile.
  • Attentive and thoughtful, paying close attention to details that enhance guest experience and ensure operational excellence.
  • Confident and assertive, addressing challenges directly and communicating clearly, rather than avoiding conflict.
  • Collaborative team spirit and committed to nurturing an inclusive environment where every team member feels valued, safe, and empowered.

Profile: Professional Skills

  • Minimum of 2 years of proven leadership experience in hospitality management, with a track record of driving operational success.
  • Well-versed in property and maintenance management, proficient in overseeing and handling daily front- and back-of-house operations, along with all related administrative duties.
  • Exceptional operational planning abilities and outstanding organisational skills.
  • Strong problem-solving expertise with a structured, systematic approach to prioritising tasks and addressing challenges efficiently and creatively.
  • Financially savvy, able to manage budgets responsibly, control expenses, and apply sound numerical reasoning in daily operations.
  • Digitally agile, with the ability to adapt to new tools and technologies effectively.
  • Valid driver's license and own reliable transport.

We seek individuals who don't just fit into our vibrant culture but actively contribute to its growth and evolution. Success in this role requires not only technical expertise but also empathy, collaboration, and a dedication to fostering both personal growth and the well-being of the entire team.

Your Key Responsibilities

Operational Support & Oversight:

Assist the Head of Operations (HoO) in managing and actively participating in the day-to-day operations of the guesthouse and property portfolio, ensuring seamless processes with a hands-on approach.

  • Oversee property management, including maintenance, service, security, and upholding property standards.
  • Manage guest operations, including departure/arrival procedures, resolving guest issues, and ensuring excellence across all operational aspects.
  • Conduct daily property readiness checks to ensure all guesthouses, villas, and apartments meet required standards before arrivals.
  • Review and approve housekeeping schedules, ensuring adequate coverage and task completion.
  • Track daily Asana tasks, following up on incomplete or overdue items to ensure accountability and timely completion.
  • Manage issue escalation, including urgent maintenance requests and guest concerns.
  • Ensure completion and filing of staff sign-off sheets, checklists, and reports.
  • Deliver end-of-day operational summaries to the HoO, highlighting achievements, issues, and follow-up actions.
  • Coordinate with vendors and suppliers for maintenance, cleaning, and other operational needs, ensuring timely service and cost-effective solutions.


Team Leadership & Support:

  • Supervise and motivate team members, nurturing a culture of operational excellence, professionalism and inclusiveness.
  • Act as second-in-command to the HoO, stepping in when required.
  • Mediate team conflicts and address performance or behavioral issues promptly, ensuring a positive and productive work environment.
  • Set clear performance expectations, conduct regular evaluations, and provide constructive feedback to drive team development and accountability.
  • Oversee basic HR functions such as managing leave schedules, maintaining attendance records, and supporting performance review processes in collaboration with the HR section.


Quality Assurance & Reporting:

  • Conduct recurring quality assurance inspections, including deep cleaning, maintenance quality checks, and team presentation reviews.
  • Provide consistent quality-related support to the operations team.
  • Deliver updates and feedback to the HoO and executive management to ensure alignment with operational goals.

  • Strategic Execution: Actively support the implementation of strategic plans designed by the HoO to enhance guest experience, operational efficiency, and business growth, ensuring smooth execution on all levels in collaboration with the team.
  • Compliance & Standards: Enforce company policies, SOPs, and reservation system procedures to maintain consistent, high-quality standards across the portfolio.
  • Project Coordination: Assist in coordinating property maintenance, refurbishments, and repair projects, ensuring timely and high-quality delivery.
  • Partnerships & Collaboration: Build and maintain strong relationships with external partners, including suppliers and vendors, to ensure cost efficiency and service excellence.
  • System Implementation: Support the development, rollout, and improvement of internal systems, SOPs, and documentation to enhance efficiency and consistency.
  • Digital Tools & Processes: Facilitate the adoption and integration of digital tools and technologies to streamline workflows and improve collaboration.
  • Risk & Safety: Assist in identifying risks and implementing safety and security measures to protect guests, staff, and properties.
  • Sustainability Practices: Support the company's sustainability initiatives by integrating mindful practices into daily operations.

What's in it For You

  • Work with purpose and vision in a dedicated and inspiring team.
  • Personal and professional growth and development opportunities.
  • Exposure to diverse aspects of hospitality management, enhancing your skills and experience.
  • Blossom in a role that combines purposeful work with meaningful personal connections.
  • Opportunities to take ownership and make a tangible impact on operations and guest experience.
  • Act as a mentor and guiding presence to the housekeeping and management teams, supporting their growth, motivation, and achievement of goals.

The Application Process

Our hiring procedures are designed to find individuals who resonate deeply with our values and vision. Here's how it works:

1) Online Assessment:

Start by taking our 1.5 hr online-assessment which focuses on evaluating both your technical skills and personal competencies to ensure a holistic match.

Use this link to start the assessment process:

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PLEASE BE AWARE THAT ONLY CANDIDATES WHO HAVE COMPLETED THE ASSESSMENT WILL HAVE THEIR APPLICATIONS REVIEWED.

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2) CV and Motivational Letter Submission:

After completing the assessment, please upload your updated CV and a detailed motivational letter to Indeed. The motivational letter is crucial as it helps us understand your desire to work with us, who you are, what your values are, and how they align with ours. Candidates who do not submit a motivational letter will not be considered. Make sure both documents are uploaded for your application to be reviewed.

Letter Guidelines:

  • Begin with "Why" you want to join Kumi and work with us.
  • Let us know what your priorities in life are, what inspires you.
  • Tell us about your personal competencies and aspirations.
  • Ensure your letter is no more than 3500 characters.

3) Value Determination:

Once you have passed the assessment and submitted your CV and motivational letter to us, we will ask you to go through the Demartini Value Determination process and share your results with us.

4) Personal Interview:

If we see a strong alignment, we'll invite you to a personal interview (in Camps Bay or remote in case you are currently outside the Western Cape). During our interview, we will:

  • Discuss your results from the assessments and value determination process in detail.
  • Explore your previous experiences and how they have shaped your professional journey.
  • Delve into your understanding of our values and vision, and how you see yourself contributing to our culture and business goals.
  • Answer any questions you may have about the role, the team, and our company.
  • Provide a platform for you to showcase your unique qualities and how they align with the position you're applying for.

The personal interview is a two-way conversation where we both assess the fit and potential for mutual growth and success.

5) Final Steps & Timeline:

Following the interview, we will consider your full profile and proceed with the final decision. We aim to complete the entire process within 2-4 weeks.

We wish you best of luck Let's make it happen

Your Kumi Team

Job Type: Full-time

Ability to commute/relocate:

  • Camps Bay, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you have your own reliable transport and a valid driver's license?
  • Are you comfortable working long, flexible hours, being on call 24/7 and managing operations in a fast-paced environment without losing sight of priorities?
  • Would you be able to start this position immediately?

Experience:

  • operational hospitality/property management (or similar): 2 years (Required)

Work Location: In person

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Property and Operations Manager (Hospitality)

8005 Cape Town, Western Cape Parvana

Posted 427 days ago

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Job Description

Permanent
About the client: A forward-thinking property management brand offering flexible, high-quality, fully serviced living spaces tailored to the dynamic lifestyles of urban explorers. This new hospitality arm of a renowned property developer is rapidly expanding, with two buildings currently under its management and three more set to be incorporated by the year-end. They are on track to manage 200 units by 2025. They provide a modern aparthotel experience that blends comfort, connectivity, and community, ensuring that every stay feels like home. Boasting state-of-the-art technology, personalised service, and immersive local experiences, the team aims to redefine apartment living and hospitality management. What you will be doing: Oversee the daily operations of roughly 80 apartments, ensuring the highest standards of hospitality and property management.Improve financial performance through strategic budgeting, cost management, and revenue enhancement.Serve as the primary liaison for property owners, staff, and guests, balancing stakeholder interests with operational efficiency.Establish robust systems for managing guest experiences from booking to post-departure.Lead and develop front desk, housekeeping, and maintenance teams, promoting accountability and teamwork.Guide pricing and marketing strategies by analysing competitor activities and market trends.Collaborate with marketing and sales to increase property visibility on platforms such as Airbnb, Booking.com and direct channels.Maintain superior guest satisfaction through proactive feedback and review management.Champion the use of technology and data-driven decisions to improve operations and enhance guest experiences. What you need: 3+ years in a leadership role within hospitality or property management.Bachelor’s degree in Business Administration, Hospitality, or related field would be advantageous.Strong business acumen with strategic decision-making abilities.Outstanding interpersonal skills and service-oriented.Proficiency in technology and property management systems, with a willingness to adopt new tools.Strong work ethic with an ability to think proactively.Exceptional attention to detail, highly organised and a quick learner. Job ID: J PS Even if you feel you don’t have all the skills listed or if this spec isn’t what you are looking for, feel free to send your CV as we probably have other opportunities that could interest you. For a more comprehensive and updated list of opportunities that we have on offer, do visit our website -
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PA to Owner of Hospitality Group

Cape Town, Western Cape HR Genie

Posted 4 days ago

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Our client, the owner of a prestigious collection of 4* and 5* hospitality offerings including game lodges, wine farms, and boutique guest houses is seeking a highly capable Personal Assistant (PA) to provide day-to-day support.

This is not a standard 95 role: the position requires flexibility, resilience, and the ability to work occasional hospitality hours in line with the demands of a dynamic industry. The owner has a fast pace and high expectations, and the successful candidate will need to be organised, adaptable, and comfortable managing multiple priorities in a demanding environment.

Key Responsibilities:
  • Provide full PA support to the owner, including diary management, travel arrangements, and confidential correspondence.

  • Coordinate across multiple properties (lodges, farms, guest houses) to ensure smooth operations and alignment with the owners priorities.

  • Assist with project management, scheduling, and follow-up to ensure initiatives are delivered on time.

  • Support hospitality operations by attending events, meetings, or activations as required, sometimes outside standard office hours.

  • Handle ad hoc tasks with discretion, efficiency, and a solutions-driven mindset.

Requirements:
  • Previous experience as a PA, EA, or similar role preferably within hospitality, luxury travel, or related industries.

  • Exceptional organisational and multitasking skills.

  • Strong communication and interpersonal ability, with confidence in engaging senior stakeholders and hospitality teams.

  • Flexibility to work some evenings, weekends, or hospitality hours as needed.

  • Resilience and composure under pressure, with the ability to keep up with a demanding owner.

Whats on Offer:
  • The opportunity to work closely with the owner of a renowned hospitality group spanning multiple high-end properties.

  • A dynamic, varied role in a fast-paced environment.

  • Competitive package, commensurate with experience.

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Hospitality Coordinator

Constantia, Western Cape R40000 - R60000 Y TOTALCARE

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Company Description

TOTALCARE Living offers the comfort and sophistication of a hotel, combined with the care and attention of private, specialized nursing. We provide fully equipped assisted living and high care frail care facilities to ensure the well-being and comfort of our residents.

TOTALCARE is seeking a friendly, caring, compassionate, and administratively strong individual to join our Constantia team in the capacity of the Hospitality Coordinator. This position is responsible for, but not limited to:

  • Coordinates and monitors the daily function of the care support departments.
  • Attends to and queries requests via phone and email.
  • Manages effective and efficient stock control systems with the assistance of the supervisors and assistants
  • Identifies and addresses maintenance concerns of the premises, building, and equipment
  • Monitors and ensures the cleanliness and tidiness of the entire facility and all equipment.
  • Arranges, attends, and constructively participates in facility, staff, family and centralised function meetings
  • Monitors and enforces staff adherence to policies and procedures.
  • Checks the implementation of staff duty delegation and task allocation, and maintains accurate and updated employee records
  • Coordinates the preparation of new admissions' rooms and ensures all associated documents are completed and kept up to date.
  • Prepares resident charge sheets, verifies them with the NSM, submits them to the accountant, and addresses account queries
  • Signs off on and submits head office reports accurately and timeously (including daily and monthly reports) and checks that all compulsory care reports are fully completed and uploaded to head office timeously

Position requirements:

  • Driver's license
  • 3 years Hospitality and/or healthcare experience
  • English and Afrikaans proficiency
  • Creative ability to initiate and implement activity ideas.
  • Caring and compassionate nature.

Working Hours:

195 hours per Month.

Monday - Friday role with one weekend per month as per operaitonal requirements

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Hospitality Front Office Receptionist

Table View, Western Cape R60000 - R120000 Y Oasis Life

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Job Title: Front Office Receptionist – Retirement Village

Location: 40 Burlington Road, Sunningdale, 7441

Salary: R10 000 Cost to Company

Purpose of the Position

The Front Office Receptionist is the welcoming face of the retirement village clubhouse. The role is responsible for greeting and assisting residents, guests, and visitors with professionalism and warmth. The receptionist ensures smooth day-to-day guest services, manages inquiries and requests, and provides support with secretarial services, bookings, and property management system (PMS) tasks.

Key Responsibilities

Guest Services & Front Office Operations

  • Welcome and greet residents and guests on arrival with professionalism and courtesy.
  • Attend promptly to all inquiries, concerns, and requests, ensuring follow-through for maximum satisfaction.
  • Maintain a strong presence in the lobby, monitoring décor, signage, furniture, and overall presentation.
  • Facilitate resident and guest interaction by creating a warm, approachable environment.
  • Bid farewell to guests and residents on departure.

Administration & Communication

  • Review and hand over shift activity accurately.
  • Analyse daily function sheets and coordinate reception desk requirements.
  • Attend weekly meetings to remain updated on events, activities, and site inspections.
  • Handle secretarial service requests (printing, scanning, etc.), ensuring correct billing.
  • Ensure accurate, efficient written communication and feedback between residents, guests, and management.
  • Create and proofread signage and communication materials with strong attention to detail.

Knowledge & Information

  • Stay up to date on clubhouse services, activities, menus, and special events.
  • Maintain current knowledge of local restaurants, attractions, venues, and events, offering informed recommendations.
  • Keep management updated on sales meetings and assist with related communication.

Finance & Administration

  • Manage input and output of restaurant and clubhouse invoices.
  • Prepare and submit a weekly invoice schedule.

General

  • Ensure professional conduct and decorum at all times.
  • Be available to work weekends and after hours if required.
  • Must have reliable transportation to and from work.

Qualifications & Experience

  • Minimum of a two-year college diploma.
  • Proficient in English (spoken, written, and read); an additional language is advantageous.
  • Minimum of 3 years' guest service or front office experience, ideally within a hospitality or retirement village setting.
  • Strong working knowledge of Property Management Software (PMS).
  • Excellent interpersonal and communication skills with high attention to detail.

Job Type: Full-time

Pay: R10 000,00 per month

Experience:

  • Hospitality: 3 years (Required)

Location:

  • Table View, Western Cape 7441 (Preferred)

Work Location: In person

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