Head, Service Management

Johannesburg, Gauteng Standard Bank of South Africa Limited

Posted 25 days ago

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Job Description

Overview

Business Segment: Personal & Private Banking

Location: ZA, GP, Johannesburg, 5 Simmonds Street

To direct quality of service for Business Line, Corporate Function IT across Country, shared execution. To provide insights, remediation based on assimilation of complex cross functional, multi-geography information. To provide strategic input into CIO decisions by integrating views of preventative actions, service trends, remediation in Group, Countries. Mature Business Service Management capability in Countries. Provide local vendors with strategic direction, periodic 3rd party service reviews.

Responsibilities

(Responsibilities are described in the overview above; this section consolidates and clarifies the expected outcomes and focus areas for the role.)

Qualifications

Type of Qualification: First Degree
Field of Study: Information Technology

Experience Required
Delivery Enablement
Technology
8-10 years
Have good knowledge of domain appropriate technology strategies. Proven application of service management processes and frameworks

8-10 years
Have knowledge of domain operations, and understanding of ecosystems and suppliers and broad technical knowledge of the technology, solutions and service catalogue consumed by countries.

More than 10 years
Broad experience in leading service management processes for large and diverse portfolio's. Proven knowledge and application of ITSM practices.

Additional Information
  • Articulating Information
  • Challenging Ideas
  • Checking Things
  • Developing Strategies
  • Directing People
  • Data Analysis
  • Knowledge of Banking & Financial Service

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Head, service management

Johannesburg, Gauteng Standard Bank Of South Africa Limited

Posted today

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Job Description

permanent
Overview Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, 5 Simmonds Street To direct quality of service for Business Line, Corporate Function IT across Country, shared execution. To provide insights, remediation based on assimilation of complex cross functional, multi-geography information. To provide strategic input into CIO decisions by integrating views of preventative actions, service trends, remediation in Group, Countries. Mature Business Service Management capability in Countries. Provide local vendors with strategic direction, periodic 3rd party service reviews. Responsibilities (Responsibilities are described in the overview above; this section consolidates and clarifies the expected outcomes and focus areas for the role.) Qualifications Type of Qualification: First Degree Field of Study: Information Technology Experience Required Delivery Enablement Technology8-10 yearsHave good knowledge of domain appropriate technology strategies. Proven application of service management processes and frameworks 8-10 yearsHave knowledge of domain operations, and understanding of ecosystems and suppliers and broad technical knowledge of the technology, solutions and service catalogue consumed by countries. More than 10 yearsBroad experience in leading service management processes for large and diverse portfolio's. Proven knowledge and application of ITSM practices. Additional Information Articulating Information Challenging Ideas Checking Things Developing Strategies Directing People Data Analysis Knowledge of Banking & Financial Service #J-18808-Ljbffr
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Business Development Manager (Food Service Industry)

Johannesburg, Gauteng Staff Solutions

Posted 1 day ago

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Job Description

Job Responsibilities

  • Develop and execute a strategic sales plan for the food service market.
  • Build and maintain strong relationships with food service chains, distributors, and institutional clients.
  • Drive sales performance to meet and exceed revenue targets.
  • Collaborate with marketing and product teams to align offerings with customer needs.
  • Stay ahead of market trends and translate insights into actionable strategies.
Job Requirements
  • 5+ years’ experience in FSI / FMCG Sales, with at least 3 years in a leadership role. Preferably in Food, Beverage or Dairy.
  • Strong negotiation, relationship management, and data-driven decision-making abilities.
  • In-depth understanding of the food service supply chain and market dynamics.
  • Bachelor’s degree in business, Sales, or a related field (post graduate qualification is a plus).
  • Must have valid driver’s license and own vehicle, and be able to travel as and when required.

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Business Development Manager (Food Service Industry)

Johannesburg, Gauteng Staff Solutions Recruitment

Posted 1 day ago

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Job Description

Job Responsibilities

  • Develop and execute a strategic sales plan for the food service market.
  • Build and maintain strong relationships with food service chains, distributors, and institutional clients.
  • Drive sales performance to meet and exceed revenue targets.
  • Collaborate with marketing and product teams to align offerings with customer needs.
  • Stay ahead of market trends and translate insights into actionable strategies.
Job Requirements
  • 5+ years experience in FSI / FMCG Sales, with at least 3 years in a leadership role. Preferably in Food, Beverage or Dairy.
  • Strong negotiation, relationship management, and data-driven decision-making abilities.
  • In-depth understanding of the food service supply chain and market dynamics.
  • Bachelors degree in business, Sales, or a related field (post graduate qualification is a plus).
  • Must have valid drivers license and own vehicle, and be able to travel as and when required.

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Business Development Manager (Food Service Industry)

Johannesburg, Gauteng Staff Solutions Recruitment

Posted 19 days ago

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Job Description

Job Responsibilities:

  • Develop and execute a strategic sales plan for the food service market.
  • Build and maintain strong relationships with food service chains, distributors, and institutional clients.
  • Drive sales performance to meet and exceed revenue targets.
  • Collaborate with marketing and product teams to align offerings with customer needs.
  • Stay ahead of market trends and translate insights into actionable strategies.

Job Requirements:

  • 5+ years experience in FSI / FMCG Sales, with at least 3 years in a leadership role. Preferably in Food, Beverage or Dairy.
  • Strong negotiation, relationship management, and data-driven decision-making abilities.
  • In-depth understanding of the food service supply chain and market dynamics.
  • Bachelors degree in business, Sales, or a related field (post graduate qualification is a plus).
  • Must have valid drivers license and own vehicle, and be able to travel as and when required.
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Business Development Manager (Food Service Industry)

Johannesburg, Gauteng

Posted today

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Job Description

Job Responsibilities: Develop and execute a strategic sales plan for the food service market. Build and maintain strong relationships with food service chains, distributors, and institutional clients. Drive sales performance to meet and exceed revenue targets. Collaborate with marketing and product teams to align offerings with customer needs. Stay ahead of market trends and translate insights into actionable strategies. Job Requirements: 5 years experience in FSI / FMCG Sales, with at least 3 years in a leadership role. Preferably in Food, Beverage or Dairy. Strong negotiation, relationship management, and data-driven decision-making abilities. In-depth understanding of the food service supply chain and market dynamics. Bachelors degree in business, Sales, or a related field (post graduate qualification is a plus). Must have valid drivers license and own vehicle, and be able to travel as and when required.
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National Sales Manager Food Service and Wholesale

Johannesburg, Gauteng AVI Limited

Posted 1 day ago

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Job Description

Overview

Job title: National Sales Manager Food Service and Wholesale

Job Location: Gauteng, Johannesburg

Deadline: October 08, 2025

Reporting

Reports to: Head of Sales

Direct reports: 3

Responsibilities
  • Develop and implement the National Food Service & Wholesale strategy aligned to I&J’s domestic sales objectives.
  • Lead and manage Key Account Managers (KAMs) across customer groups, ensuring clear targets and strategic alignment.
  • Drive customer segmentation, strategic planning, and execution to expand channel presence and share.
  • Provide leadership in negotiations of trading terms and strategic partnerships with major wholesalers and food service groups.
  • Own the channel Profit and Loss (P&L), ensuring achievement of revenue, volume, margin, and profitability targets.
  • Monitor and manage pricing, deals, and Key Value Items (KVI) lines to maximise profitability.
  • Ensure accurate stock allocation, forecasting, and pipeline management, working with cross-functional teams to meet demand and minimise risk.
  • Oversee trade debtor performance, ensuring timely collections and adherence to credit policies. Coordinate sales demand forecasts for production planning to ensure optimal stock availability across customers and various regional depots.
  • Build strong customer relationships across wholesalers, food service groups and export partners.
  • Lead category growth initiatives, leveraging customer insights to shape assortment, pack formats, and pricing strategies.
  • Support and guide KAMs in customer visits, joint business planning and promotional execution.
  • Ensure long-term planning and short-term action plans are effectively delivered against financial and strategic goals.
  • Collaborate with supply chain teams to ensure service excellence, OTIF delivery and efficient DC-to-DC flows.
  • Oversee export operations, including compliance with documentation - health certificates, seals, customs requirements, cross-border logistics, and minimum order volumes.
  • Anticipate and mitigate risks in export planning, ensuring customer service and monthly sales objectives are achieved.
  • Streamline processes with internal departments to improve efficiency and responsiveness.
  • Recruit, coach, train, and develop the Key Account Managers and support, driving high performance and accountability.
  • Conduct regular performance reviews, set KPIs, and provide ongoing feedback.
  • Foster a collaborative team culture, ensuring alignment between individual objectives and business goals.
  • Build succession capability and develop future leadership within the Food Service sales team.
What It Takes to Succeed
  • 5 years’ FMCG sales experience, including experience Key Account or Channel Management
  • Proven experience in Food Service and Wholesale channels
  • Exposure to export operations and cross-border logistics
Qualifications & Certifications
  • Grade 12 / Matric
  • Bachelor’s Degree or National Diploma in Commerce, Sales, or Business Management
Additional Requirements
  • Strong in numerical analysis and problem solving
  • Business Administration and Customer Relationship Management experience
  • Sales Planning and Forecasting
  • Strong communication skills
  • Own reliable vehicle
  • Sales / Retail / Business Development jobs

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Director Service Line Management - Mill Liners

Roodepoort, Gauteng FLSmidth

Posted 2 days ago

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Job Description

Overview

Job title : Director Service Line Management - Mill Liners

Job Location : Gauteng, Roodepoort Deadline : October 15, 2025

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Key Responsibilities

Strategic Leadership & Organizational Management

  • Develop and execute a global strategy for milling consumables.
  • Identify market trends, competitive threats, and growth opportunities.
  • Oversee P&L, budgeting, and resource allocation for the global product line.
  • Lead a global matrix team to foster collaboration across Sales areas and functions
  • Mentor talent, drive performance management, and build succession pipelines.

Product & Innovation

  • Own the end-to-end product lifecycle.
  • Work closely with R&D to prioritize investments aligned with customer needs.
  • Champion innovation in materials science, digital solutions and sustainability.

Commercial Excellence

  • Drive with Sales to develop pricing strategies, value propositions, and key account plans.
  • Enable technical teams to support complex customer solutions

Operational & Quality Governance

  • Ensure manufacturing standards (quality, cost, delivery) are met with Operations teams.
  • Drive continuous improvement in product design, sourcing, and supply chain resilience.
  • Mitigate risks (raw material volatility, geopolitical disruptions).

Leadership Experience Required

  • 10–15+ years in industrial / consumables sectors (mining, cement, heavy equipment). Experience in mill lining / milling consumables is a must
  • Proven global leadership : Managed teams across ≥3 regions; navigated matrix structures.
  • P&L ownership : Experience managing portfolios
  • Technical background : Engineering or materials science exposure (e.g., metallurgy, tribology).
  • Product management : Launched and scaled consumable products globally.
  • Business Development / M&A : Successful implementation of business development activities including inorganic growth

Core Competencies & Skills

  • Strategic Agility : Balance long-term vision with tactical execution.
  • Global Influencer : Bridge cultural gaps, align stakeholders, and drive consensus.
  • Technical Acumen : Understand milling processes, wear mechanisms, and material science.
  • Commercial Savvy : Translate technical features into customer value.
  • Talent Developer : Build high-performing, psychologically safe teams.
  • Crisis Management : Navigate supply chain disruptions or quality incidents.
  • Data-Driven : Proficient in analytics (e.g., cost modeling, market intelligence).

Education

  • Mandatory : Bachelor’s in Engineering (Metallurgy, Materials Science, Mechanical) or Business.
  • Preferred : MBA or advanced technical degree.

Deadline : 15th October,2025

Sales / Retail / Business Development jobs

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Food & Beverage Service Expert (Waiter) - Protea Hotel by Marriott O.R Tambo Airport

Johannesburg, Gauteng Marriott Hotels Resorts

Posted 12 days ago

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Job Description

Description

POSITION SUMMARY

Our jobs arent just about putting food on the table that our guests will enjoy until they ask for their bill. Instead we want to build an experience that is memorable and unique with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables communicating with the kitchen interacting and serving guests or cleaning work areas and supplies the F&B Service Expert makes transactions feel like part of the experience.

No matter what position you are in there are a few things that are critical to success creating a safe workplace following company policies and procedures upholding quality standards and ensuring your uniform personal appearance and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Service Experts to get it right for our guests and our business each and every time.

CRITICAL TASKS

Guest Relations

  • Address guests service needs in a professional positive and timely manner.
  • Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
  • Anticipate guests service needs including asking questions of guests to better understand their needs and watching / listening to guest preferences and acting on them whenever possible.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Actively listen and respond positively to guest questions concerns and requests using brand or property specific process to resolve issues delight and build trust.
  • Engage guests in conversation regarding their stay property services and area attractions / offerings.
  • Assist other employees to ensure proper coverage and prompt guest service.

General Food and Beverage Services

  • Maintain cleanliness of work and guest areas by clearing collecting and returning food and beverage items to proper area.
  • Maintain cleanliness of work areas throughout the day practicing clean-as-you-go procedures.
  • Communicate additional meal requirements allergies dietary needs and special requests to the kitchen.
  • Set tables according to type of event and service standards including types of linens glassware plate / chinaware and silver / flatware ensuring all supplies meet quality standards.
  • Pick-up trays and clean tables as needed to ensure a clean dining area.
  • Follow appropriate procedures for serving alcohol follow local Training & Guidance.
  • Thank every guest upon departure invites them to return and wishes them a fond farewell.
  • Retrieve and deliver food and beverage orders in a timely manner.
  • Perform other reasonable duties as requested.
  • Coordinates with the respective kitchens to ensure guests orders are delivered.
  • Beverage / Coffee Cart

  • Inspect the cleanliness and presentation all china glass and silver prior to use.
  • Cash / Bank Handling
  • Record transaction in MICROS or similar system at time of order.
  • Process all payment methods in accordance with Accounting procedures and policies.
  • Follow property control audit standards and cash handling procedures (e.g. blind drops).
  • Count bank at end of shift complete designated cashier reports resolve any discrepancies drop off receipts and secure bank.
  • Obtain assigned bank and ensure accuracy of contracted monies obtaining change required for expected business level and keeping bank secure at all times.
  • Transport bank to / from assigned workstation following security procedures.
  • Set up and organize cashier workstation with designated supplies forms and resource materials; and always maintain cleanliness of workstation.
  • Closing

  • Complete closing duties including storing all reusable goods breaking down goods cleaning all equipment and areas returning equipment to proper locations locking refrigerators restocking items turning off lights locking doors and completing daily cleaning checklist.
  • Steps of Service

  • Present physical and accurate check and process payment adhering to all cash handling and credit policies / procedures including added and received gratuity.
  • Check in with guests to ensure satisfaction with each food course and / or beverages.
  • Answer questions on menu selections and check with kitchen staff whenever additional clarification is necessary.
  • Communicate with the kitchen regarding the length of wait for food items recook orders and product availability.
  • In-Room Dining / Room Service

  • Take room service orders over the phone answering any questions regarding the menu inputting order into appropriate system up-selling following method of payment policies reading back the order to confirm its accuracy and providing expected delivery time.
  • Place and log call back for room service order within appropriate time frame to ensure guest satisfaction.
  • Notify guests and management of delays in service delivery.
  • Assists Management

  • Communicate with guests other employees or departments to ensure guest needs are met.
  • Communication

  • Speak to guests and co-workers using clear appropriate and professional language.
  • Discuss work topics activities or problems with coworkers supervisors or managers discreetly and quietly avoiding public areas of the property.
  • Working with Others

  • Support all co-workers and treat them with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Quality Assurance / Quality Improvement

  • Comply with quality assurance expectations and standards.
  • Safety and Security

  • Report work related accidents or other injuries immediately upon occurrence to manager / supervisor.
  • Follow company and department safety and security policies and procedures to ensure a clean safe and secure environment.
  • Identify and correct unsafe work procedures or conditions and / or report them to management and security / safety personnel.
  • Use proper equipment wear appropriate personal protective clothing (PPE) and employ correct lifting procedures as necessary to avoid injury.
  • Follow property specific procedures for handling emergency situations (e.g. evacuations medical emergencies natural disasters).
  • Follow policies and procedures for the safe operation and storage of tools equipment and machines.
  • Complete appropriate safety training and certifications to perform work tasks.
  • Policies and Procedures

  • Protect the privacy and security of guests and coworkers.
  • Follow company and department policies and procedures.
  • Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
  • Maintain confidentiality of proprietary materials and information.
  • Protect company tools equipment machines or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.
  • Follow the requirements and tasks as defined in EMEA Food & Beverage CashieringSOP if associate handles cash.
  • Comply with the requirements of the Marriott Cashiering Responsibilities / Petty Cash Fundand Cashier Overage / ShortageSOPs.
  • CRITICAL COMPETENCIES

    Interpersonal Skills

  • Customer Service Orientation
  • Teamwork
  • Interpersonal Skills
  • Diversity Relations
  • Communications

  • Communication
  • Listening
  • English Language Proficiency
  • Personal Attributes

  • Dependability
  • Presentation
  • Positive Demeanor
  • Integrity
  • Safety Orientation
  • Stress Tolerance
  • Adaptability / Flexibility
  • Organization

  • Multi-Tasking
  • Personal Attributes

  • Information Retention
  • PREFERRED QUALIFICATIONS

    Education

    Higher Education Diploma or equivalent

    Related Work Experience

    At least 1 year of related work experience

    Supervisory Experience

    No supervisory experience is required

    At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

    LI-TK1

    LI-On-site

    Key Skills

    Bidding,Arabic Speaking,Fund Management,ERP,Airlines,Corrosion

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Service Technician - Food Processing Industry (Gauteng)

    Johannesburg, Gauteng Guardian Recruiting

    Posted 1 day ago

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    Job Description

    Job Description :

    Gauteng branch based in Irene, Centurion

    Service, maintenance and engineering support for the products supplied by the Company

    Scheduled service visits to customers, including machine audits and reporting potential problems to the customer

    When required, project planning and project management will include site inspections, measuring, approving drawings, placing of orders for local components, ensuring components are produced to specification and generally preparing for installations

    Installation and commissioning of new equipment supplied by the Company

    Managing sub-contractors on site during installations

    Controlling all costings on installations and service work, including records of work performed, costs incurred and spare parts used and ensuring that these are passed on to the appropriate person for invoicing

    Report writing to customers, principle suppliers and Company Management on service visits and installations

    Liasing with overseas principle suppliers from time to time regarding fault finding on equipment

    Must be a self-starter, and able to work well in a team environment

    Good communication skills are essential

    The employee will be required to travel locally or internationally from time to time for service work, contract work or training Occasionally, the employee will be away from home for extended periods of time

    Most of their work takes place over weekends due to the nature of our industry

    Employee should be willing to work overtime and weekends regularly

    Minimum Requirements :

    Electrical and mechanical experience essential, including electrical fault-finding ability, PLC and electrical control panels

    Previous experience in the food processing industry (poultry and red meat) is beneficial

    Must be bilingual in English and Afrikaans

    Millwright trade test or equivalent

    Food Processing Equipment / Primary Processing Equipment / Packaging Equipment / Poultry / Beef or food processing experience

    Ability to draw on AutoCad would be a further advantage

    Availability to travel and work overtime

    Must be driven and able to work under little to no supervision

    Willing to learn

    Drivers licence

    Ability to handle breakdowns and work over weekends if needed

    Kindly note that by submitting your application for this career opportunity you agree that Guardian Recruiting may use your application for the purpose of the recruitment and selection of the said position and this information may be shared with the relevant stakeholders in the business.

    Please note that only shortlisted candidates will be contacted.

    Should you not have heard back within a two-week period, please assume that your application was unsuccessful.

    All job postings are in accordance with our Client's BEE requirements.

    Please only send certificates when requested to do so.

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