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SUMMARY:

Our client, based in

Recruiter:

Persona Staff

Job Ref:

CPT /AT

Date posted:

Friday, June 27, 2025

Location:

Johannesburg, South Africa

SUMMARY:

Our client, based in Randburg , is looking for a Product Manager , with specific product knowledge on Batteries to join their team.

Role Overview:

Manage and market a product group within the range of the company's products, communicating with existing customers, gathering market intelligence, and benchmarking against our competition to know what to offer and in what quantities. Then support colleagues and customers with these products to ensure targets are obtained. Products include all backup power electrical equipment and accessories or associated products around back-up power applications.

POSITION INFO:

Requirements

• Matric is essential.
• B-Tech or National diploma in electrical/mechanical engineering or similar qualification relevant to products and applications required to sell.
• Valid driver’s license and own transport.
• Must be willing to travel and have a valid passport.
• Technical knowledge of back-up power equipment and systems, control & maintenance, and the application thereof.
• Good understanding of the market and root to customers.
• Good knowledge of all relevant IEC standards.
• In-depth knowledge of Microsoft packages especially that of excel.
• This job will from time to time require entertainment from customers outside of business hours and it is expected that all sales and sales support people will be involved in these activities.
  
  

• Identify the right products that we should be providing for the local market and decide whether we should look at keeping local stock in what quantities.
• Once stock levels have been selected, ensure stock levels are correct in stores for the above.
• Help identify markets, customers and applications that salespeople should focus on aligning with the company overall strategy, communicate this to the sales team.
• Provide sales type training for internal and external customers, via the supplier and by self, and maintain a database with all this training for new and existing sales team to refer to at any time.
• Support salespeople with/on shows, demos and presentations for responsible products. Look at cut-through samples for the training centre and working demos that can be used for shows and training and customer factory visits.
• Keep up to date with competition activities, products, pricing, market demands and communicate this to both the company sales team and suppliers.
• Maintain relations with suppliers of responsible products and accessories for pricing, special pricing on projects or large orders, marketing materials, presentations, software, apps, technical documents, demos, technical support, training materials and warrantee issues and claims.
• Create a database folder with only the latest documents in to ensure no older data can be used by anyone in the company, then communicate changes as and when they happen via e-mail and weekly sales meeting to keep all in the loop. Older files must be deleted when replaced with newer files!
• Facilitate resolving product issues with suppliers as and when required and then communicate learning with the rest of the team once issues have been resolved. Goes hand in hand with Warrantee claims and management. All these issues should be reported in the company to the Product Manager and the Product Manager should keep a database for ISO9001 and pick up trends in product failure.
• Arrange product launches with suppliers, marketing and the sales team / customers. This could also be for relaunching new markets we may want to give a big push to or that our supplier may be interested in.
• Assist customers with technical issues when field service people are not present, but telephonically, on site as a last resort or to collect data to better understand and communicate problems back to suppliers.
• Prepare support tools and check lists for the sales team to assist them with sizing and selecting the right equipment for their customers’ applications, then train the team on the location and use of these tools.
• Assist the sales team with technical specifications in quotes and tenders to ensure the solution we put forward meets the technical requirements and application needs. This includes helping the salespeople look at all the options for the applications and understand the advantages and disadvantages so the sales team can put a strong value proposal forward.
• Attend the weekly sales meeting to communicate above to the sales team, listen to the opportunities and challenges salespeople are having or may be busy with where the product manager can offer support and advice to help secure the opportunity, and then share this info with the supply and pull the supplier in where needed to improve the company's chances.
• Have a monthly meeting with the service manager looking after relevant product ranges to ensure we are up to date with any product issues and problems even if the product manager is not directly involved with the resolution. These issues should be recorded in the warrantee database, claimed or not, and then communicated to the supplier in the monthly meeting as part of the agenda.
• Have a monthly meeting with the supplier to communicate all the relevant above and keep record via minutes of these meetings for IS90001.
• Get our products and company specified at all the relevant consultants directly or via the sales team.
• Take accountability of the company target for the products you look after through direct sales done and created on your own and through the sales team.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Product Management and Marketing
• Industries Advertising Services

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• Matric is essential.
• B-Tech or National diploma in electrical/mechanical engineering or similar qualification relevant to products and applications required to sell.
• Valid drivers license and own transport.
• Must be willing to travel and have a valid passport.
• Technical knowledge of back-up power equipment and systems, control & maintenance, and the application thereof.
• Good understanding of the market and root to customers.
• Good knowledge of all relevant IEC standards.
• In-depth knowledge of Microsoft packages especially that of excel.
• This job will from time to time require entertainment from customers outside of business hours and it is expected that all sales and sales support people will be involved in these activities.

• Identify the right products that we should be providing for the local market and decide whether we should look at keeping local stock in what quantities.
• Once stock levels have been selected, ensure stock levels are correct in stores for the above.
• Help identify markets, customers and applications that salespeople should focus on aligning with the company overall strategy, communicate this to the sales team.
• Provide sales type training for internal and external customers, via the supplier and by self, and maintain a database with all this training for new and existing sales team to refer to at any time.
• Support salespeople with/on shows, demos and presentations for responsible products. Look at cut-through samples for the training centre and working demos that can be used for shows and training and customer factory visits.
• Keep up to date with competition activities, products, pricing, market demands and communicate this to both the company sales team and suppliers.
• Maintain relations with suppliers of responsible products and accessories for pricing, special pricing on projects or large orders, marketing materials, presentations, software, apps, technical documents, demos, technical support, training materials and warrantee issues and claims.
• Create a database folder with only the latest documents in to ensure no older data can be used by anyone in the company, then communicate changes as and when they happen via e-mail and weekly sales meeting to keep all in the loop. Older files must be deleted when replaced with newer files!
• Facilitate resolving product issues with suppliers as and when required and then communicate learning with the rest of the team once issues have been resolved. Goes hand in hand with Warrantee claims and management. All these issues should be reported in the company to the Product Manager and the Product Manager should keep a database for ISO9001 and pick up trends in product failure.
• Arrange product launches with suppliers, marketing and the sales team / customers. This could also be for relaunching new markets we may want to give a big push to or that our supplier may be interested in.
• Assist customers with technical issues when field service people are not present, but telephonically, on site as a last resort or to collect data to better understand and communicate problems back to suppliers.
• Prepare support tools and check lists for the sales team to assist them with sizing and selecting the right equipment for their customers applications, then train the team on the location and use of these tools.
• Assist the sales team with technical specifications in quotes and tenders to ensure the solution we put forward meets the technical requirements and application needs. This includes helping the salespeople look at all the options for the applications and understand the advantages and disadvantages so the sales team can put a strong value proposal forward.
• Attend the weekly sales meeting to communicate above to the sales team, listen to the opportunities and challenges salespeople are having or may be busy with where the product manager can offer support and advice to help secure the opportunity, and then share this info with the supply and pull the supplier in where needed to improve the company's chances.
• Have a monthly meeting with the service manager looking after relevant product ranges to ensure we are up to date with any product issues and problems even if the product manager is not directly involved with the resolution. These issues should be recorded in the warrantee database, claimed or not, and then communicated to the supplier in the monthly meeting as part of the agenda.
• Have a monthly meeting with the supplier to communicate all the relevant above and keep record via minutes of these meetings for IS90001.
• Get our products and company specified at all the relevant consultants directly or via the sales team.
• Take accountability of the company target for the products you look after through direct sales done and created on your own and through the sales team.

• Matric is essential.
• B-Tech or National diploma in electrical/mechanical engineering or similar qualification relevant to products and applications required to sell.
• Valid drivers license and own transport.
• Must be willing to travel and have a valid passport.
• Technical knowledge of back-up power equipment and systems, control & maintenance, and the application thereof.
• Good understanding of the market and root to customers.
• Good knowledge of all relevant IEC standards.
• In-depth knowledge of Microsoft packages especially that of excel.
• This job will from time to time require entertainment from customers outside of business hours and it is expected that all sales and sales support people will be involved in these activities.

• Identify the right products that we should be providing for the local market and decide whether we should look at keeping local stock in what quantities.
• Once stock levels have been selected, ensure stock levels are correct in stores for the above.
• Help identify markets, customers and applications that salespeople should focus on aligning with the company overall strategy, communicate this to the sales team.
• Provide sales type training for internal and external customers, via the supplier and by self, and maintain a database with all this training for new and existing sales team to refer to at any time.
• Support salespeople with/on shows, demos and presentations for responsible products. Look at cut-through samples for the training centre and working demos that can be used for shows and training and customer factory visits.
• Keep up to date with competition activities, products, pricing, market demands and communicate this to both the company sales team and suppliers.
• Maintain relations with suppliers of responsible products and accessories for pricing, special pricing on projects or large orders, marketing materials, presentations, software, apps, technical documents, demos, technical support, training materials and warrantee issues and claims.
• Create a database folder with only the latest documents in to ensure no older data can be used by anyone in the company, then communicate changes as and when they happen via e-mail and weekly sales meeting to keep all in the loop. Older files must be deleted when replaced with newer files!
• Facilitate resolving product issues with suppliers as and when required and then communicate learning with the rest of the team once issues have been resolved. Goes hand in hand with Warrantee claims and management. All these issues should be reported in the company to the Product Manager and the Product Manager should keep a database for ISO9001 and pick up trends in product failure.
• Arrange product launches with suppliers, marketing and the sales team / customers. This could also be for relaunching new markets we may want to give a big push to or that our supplier may be interested in.
• Assist customers with technical issues when field service people are not present, but telephonically, on site as a last resort or to collect data to better understand and communicate problems back to suppliers.
• Prepare support tools and check lists for the sales team to assist them with sizing and selecting the right equipment for their customers applications, then train the team on the location and use of these tools.
• Assist the sales team with technical specifications in quotes and tenders to ensure the solution we put forward meets the technical requirements and application needs. This includes helping the salespeople look at all the options for the applications and understand the advantages and disadvantages so the sales team can put a strong value proposal forward.
• Attend the weekly sales meeting to communicate above to the sales team, listen to the opportunities and challenges salespeople are having or may be busy with where the product manager can offer support and advice to help secure the opportunity, and then share this info with the supply and pull the supplier in where needed to improve the company's chances.
• Have a monthly meeting with the service manager looking after relevant product ranges to ensure we are up to date with any product issues and problems even if the product manager is not directly involved with the resolution. These issues should be recorded in the warrantee database, claimed or not, and then communicated to the supplier in the monthly meeting as part of the agenda.
• Have a monthly meeting with the supplier to communicate all the relevant above and keep record via minutes of these meetings for IS90001.
• Get our products and company specified at all the relevant consultants directly or via the sales team.
• Take accountability of the company target for the products you look after through direct sales done and created on your own and through the sales team.

Hire Resolve has a client, which helps businesses reach their energy goals and is looking for Solar PV Construction Managers for both their Johannesburg and Cape Town branches.

Responsibilities:

1. Adhere and maintain project Health and Safety site requirements
2. Assess, accept, and give feedback on project engineering designs
3. Assist in design of solar PV energy systems
4. Assist with physical installation/construction works where required
5. Assist with any operations and maintenance issues on all sites under SLA with NSE
6. Development of department tools and documents
7. Ensure all ISO9001 and ISO45001 compliances are met during construction
8. Ensure codes and compliances of various installation sectors are met
9. Feedback project learnings to the Engineering Department ensuring continual improvement
10. Assist in handover of system to O&M department as per handover procedure

Requirements:

1. A minimum of an electrical qualification
2. Wireman’s license would be an advantage
3. 3+ years’ experience in the solar industry (commercial)
4. PV Construction installation experience > 300 kWp

If you meet the above requirements and want to make a career-changing move, apply today by either filling in the online application form or emailing your CV to (emailprotected) .

Alternatively, you are welcome to contact Courtney on .

Please note that correspondence will only be conducted with shortlisted candidates for this position. Should you not hear from us within 3 days, please consider your application unsuccessful.

Job Purpose :

The Sales Manager is pivotal in driving revenue growth, ensuring strategic alignment, and fostering a high-performing sales culture.

The Sales Manager needs to achieve consistent growth in the companys customer base and national sales figures by :

• managing the activities of the sales team so that current activities are optimised and new business growth is achieved
• supervising, directing, and assisting the decision making of the sales team so that they are motivated and trained for optimum performance and achieving / exceeding the sales targets; and, finally
• carrying out competitive negotiations at a senior level and contributing as a member of the management team to the ultimate success of the company as a whole and the achievement of its strategic objectives.

Key Responsibilities :

The role encompasses several key responsibilities, including strategic leadership, performance management, enabling Account Managers success, client relationship growth, innovation & adaption, cross-functional collaboration, and building scalable sales operations.

Strategic Leadership :

• Goal Setting : Define sales targets and objectives for Account Managers based on company goals and market opportunities.
• Market Analysis : Provide insights into market trends, customer needs, and competitor activities to guide the Account Managers efforts.
• Alignment with Business Goals : Ensure Account Managers strategies align with the companys overarching objectives, such as expanding into new markets, launching new products, or acquiring specific customer segments.

Performance Management :

• Tracking Progress : Monitor Account Managers pipelines, deal closures, and overall performance metrics.
• Feedback and Coaching : Offer regular guidance to enhance sales techniques, relationship management, and negotiation skills.
• Motivation : Foster a results-driven culture, providing incentives and recognition for achieving targets.

Enabling Account Manager Success :

• Providing Resources : Equip Account Managers with the tools, technology, and collateral needed to approach clients effectively.
• Training and Development : Organize training on fintech products, regulatory compliance, and industry trends.
• Fintech solutions often involve complex, intricate financial solutions & products requiring deep industry knowledge, so the Sales Manager ensures Account Managers can articulate value propositions effectively.
• Collaboration Facilitation : Act as a bridge between Account Managers and other departments (e.g., product development, marketing, or sales support) to resolve challenges and streamline processes.

Client Relationship Oversight :

• Strategic Accounts : Directly oversee key or high-value clients to ensure satisfaction and growth opportunities.
• Pipeline Review : Support Account Managers in refining their approaches to prospective clients or stalled deals.

Innovation & Adaption :

• Encouraging Innovation : Push Account Managers to explore new business opportunities, partnerships, and revenue streams in a dynamic fintech landscape.
• Agility in Response : Help the team adapt to changing market conditions, regulatory shifts, or technological advancements.
• Innovation-Driven Sales : Lead efforts to position the company as a forward-thinking partner, leveraging cutting-edge technology.

Cross-Functional Collaboration :

• Integration with Marketing : Work with marketing teams to develop effective campaigns and generate quality leads.
• Feedback Loop : Relay client and market feedback from Account Managers to influence product development and strategy.

Building a Scalable Sales Operation :

• Process Optimization : Collaborate with Sales Operations to develop and refine sales processes, ensuring scalability and efficiency.
• Data-Driven Decisions : Utilize CRM and analytics tools to make informed decisions and predict trends.

Core Responsibilities :

Sales and Operations Management :

• Recommend and manage the P&L and budget for the relevant business unit within the company and monitor financial performance so that the business is aware of anticipated costs and revenues, areas of unsatisfactory performance and improvement opportunities and that the team focuses on delivering against P&L targets to meet financial performance targets.
• Lead demand-generating marketing and sales activities in the assigned market for the assigned solution.
• Convert sales opportunities to wins and invoice. Track billing and survey customer satisfaction
• Source and distribute relevant thought leadership and marketing material to customers.
• Advise the Pricing and Decision Support function on the most appropriate solution Pricing Schedules to be applied during bid / proposal / quote development.
• Manage all targeted accounts customer relationships in collaboration with Pre-Sales and Service Delivery Management.
• Collate details on new business (pipeline, pending and actual new business) and present the progress and successes of performance against Account Management objectives, targets, as well as against competitive benchmarks.
• Attract new relationships with new customers by supporting collaborative sales efforts.
• Collaborate with the group of Companies to leverage opportunities in our chosen industries.
• Actively drive and follow through on qualified opportunities. Establish ongoing productive and professional relationships with key personnel in assigned new customer accounts; and provide continuous, accurate and consistent feedback to prospective customers.
• Ensure an in-depth understanding of the business unit strategy, growth plan, value drivers (revenue and profit trends), and risks.
• Direct and participate in acquisition and growth activities to support overall business objectives and plans. Build and maintain collaborative and cohesive relationships with the management team across the business.
• Collaborate with executive and senior leadership across Business Units to initiate and integrate the design and development of new solutions to grow the business, or to terminate those that are no longer viable.
• Play a consultative role in reviewing and developing functional plans and budgets to ensure that plans are realistic and stretching but capitalizing upon commercial / operational opportunities.
• Identify and assess market opportunities and new ideas within the company and for collaboration with other business units.
• Lead own team to make a professional assessment and present appropriate recommendations to the Managing Executive and the EXCO team.
• Provide regular performance reports to the Managing Executive and participate with EXCO in business reviews.
• On an ongoing basis, examine current operational processes to identify and implement potential operational improvements that will positively impact service, profitability, and cost performance for the business unit.
• Ensure the provision of subject matter expertise for operations management and provide counsel to the company and operations leadership on all related areas to facilitate the achievement of the company strategy.
• Identify and facilitate sales and business growth opportunities and constantly keep the commercial goals on the operations leadership teams radar.
• Provides active input into new Account Management strategies and how opportunities will impact revenue for the business units.
• Drive collaboration across industries and service lines, including collaboration, performance, cross and upsell opportunities.

Staff Leadership and Management :

• Manage the effective achievement of the companys objectives through effective leadership and by setting of individual objectives, managing performance, developing, and motivating team to maximise performance.
• Build and manage a high performing team by providing leadership, role clarity, training, and career development.
• Ensure open communication channels with staff and implement change management interventions where necessary.
• Definition roles, responsibilities, individual goals, and performance objectives for the team.
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program within the business unit.
• Encourage knowledge transfer through development and implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan.
• Performance manages resources as per policies and legislation where necessary.
• Promote a company centric and partnership approach to develop strong relationships with other working groups and ensure adherence to Group governance.

Governance, Risk and Business Continuity Management :

• Ensure that appropriate governance systems are in place and in line with future requirements, i.e. policies, procedures, and reporting structures.
• Continually assess the competitiveness of all operations programs and practices against the relevant comparable companies, industries, and markets.
• Stay up to date of new trends and innovations in operations.
• Manage business risk, through continuous internal and external monitoring of business impact, as well as changes in stakeholder needs.
• Lead and guide improvement projects that will increase profits or protect against risks in the function.
• Establish and maintain the highest ethical standards in operations practices.
• Ensure that the business unit is fully compliant with all the companys initiatives through conducting regular audits and taking corrective action.

External Parties and Relationship Management :

• Oversee relationship with service providers and ensure all the services are delivered properly, evaluate the performance of consultants and report any deviations to the relevant department for any corrective actions.
• Manage relationships with operational Heads and other Group Executives and act as a trusted advisor.

Education :

• Account Management degree or equivalent qualification
• Management / Leadership program
• MBA or equivalent qualification (Desirable)

Experience :

• At least 8 years progressive experience within a professional services business, including the demonstrated ability to manage, deliver and grow a professional services / solutions practice.
• At least 8 years solutions sales experience with a documented successful track record in selling high end services, rich and complex IT solutions in the relevant industry.
• At least 3 years experience in managing a sales team.

Other requirements :

• Good Business Acumen
• Corporate Governance
• Auditing processes
• Solution Sales Methodologies
• Relevant Industry / Domain knowledge
• Entrepreneurial
• Assertiveness
• Leadership
• Attention to detail
• Conflict management
• Professionalism
• Presentation
• Entrepreneurial
• Customer relationship management

Job Purpose:

The Sales Manager is pivotal in driving revenue growth, ensuring strategic alignment, and fostering a high-performing sales culture.

The Sales Manager needs to achieve consistent growth in the companys customer base and national sales figures by :

• managing the activities of the sales team so that current activities are optimised and new business growth is achieved
• supervising, directing, and assisting the decision making of the sales team so that they are motivated and trained for optimum performance and achieving/exceeding the sales targets; and, finally
• carrying out competitive negotiations at a senior level and contributing as a member of the management team to the ultimate success of the company as a whole and the achievement of its strategic objectives.

Key Responsibilities:

Sales Management

The role encompasses several key responsibilities, including strategic leadership, performance management, enabling Account Managers success, client relationship growth, innovation & adaption, cross-functional collaboration, and building scalable sales operations.

Strategic Leadership:

Goal Setting: Define sales targets and objectives for Account Managers based on company goals and market opportunities.

Market Analysis: Provide insights into market trends, customer needs, and competitor activities to guide the Account Managers efforts.

Alignment with Business Goals: Ensure Account Managers strategies align with the companys overarching objectives, such as expanding into new markets, launching new products, or acquiring specific customer segments.

Performance Management:

Tracking Progress: Monitor Account Managers pipelines, deal closures, and overall performance metrics.

Feedback and Coaching: Offer regular guidance to enhance sales techniques, relationship management, and negotiation skills.

Motivation: Foster a results-driven culture, providing incentives and recognition for achieving targets.

Enabling Account Manager Success:

Providing Resources: Equip Account Managers with the tools, technology, and collateral needed to approach clients effectively.

Training and Development: Organize training on fintech products, regulatory compliance, and industry trends.

Fintech solutions often involve complex, intricate financial solutions & products requiring deep industry knowledge, so the Sales Manager ensures Account Managers can articulate value propositions effectively.

Collaboration Facilitation: Act as a bridge between Account Managers and other departments (e.g., product development, marketing, or sales support) to resolve challenges and streamline processes.

Client Relationship Oversight:

Strategic Accounts: Directly oversee key or high-value clients to ensure satisfaction and growth opportunities.

Pipeline Review: Support Account Managers in refining their approaches to prospective clients or stalled deals.

Innovation & Adaption:

Encouraging Innovation: Push Account Managers to explore new business opportunities, partnerships, and revenue streams in a dynamic fintech landscape.

Agility in Response: Help the team adapt to changing market conditions, regulatory shifts, or technological advancements.

Innovation-Driven Sales: Lead efforts to position the company as a forward-thinking partner, leveraging cutting-edge technology.

Cross-Functional Collaboration:

Integration with Marketing: Work with marketing teams to develop effective campaigns and generate quality leads.

Feedback Loop: Relay client and market feedback from Account Managers to influence product development and strategy.

Building a Scalable Sales Operation:

Process Optimization: Collaborate with Sales Operations to develop and refine sales processes, ensuring scalability and efficiency.

Data-Driven Decisions: Utilize CRM and analytics tools to make informed decisions and predict trends.

Core Responsibilities:

Sales and Operations Management:

• Recommend and manage the P&L and budget for the relevant business unit within the company and monitor financial performance so that the business is aware of anticipated costs and revenues, areas of unsatisfactory performance and improvement opportunities and that the team focuses on delivering against P&L targets to meet financial performance targets.
• Lead demand-generating marketing and sales activities in the assigned market for the assigned solution.
• Convert sales opportunities to wins and invoice. Track billing and survey customer satisfaction
• Source and distribute relevant thought leadership and marketing material to customers.
• Advise the Pricing and Decision Support function on the most appropriate solution Pricing Schedules to be applied during bid / proposal / quote development.
• Manage all targeted accounts customer relationships in collaboration with Pre-Sales and Service Delivery Management.
• Collate details on new business (pipeline, pending and actual new business) and present the progress and successes of performance against Account Management objectives, targets, as well as against competitive benchmarks.
• Attract new relationships with new customers by supporting collaborative sales efforts.
• Collaborate with the group of Companies to leverage opportunities in our chosen industries.
• Actively drive and follow through on qualified opportunities. Establish ongoing productive and professional relationships with key personnel in assigned new customer accounts; and provide continuous, accurate and consistent feedback to prospective customers.
• Ensure an in-depth understanding of the business unit strategy, growth plan, value drivers (revenue and profit trends), and risks.
• Direct and participate in acquisition and growth activities to support overall business objectives and plans. Build and maintain collaborative and cohesive relationships with the management team across the business.
• Collaborate with executive and senior leadership across Business Units to initiate and integrate the design and development of new solutions to grow the business, or to terminate those that are no longer viable.
• Play a consultative role in reviewing and developing functional plans and budgets to ensure that plans are realistic and stretching but capitalizing upon commercial/operational opportunities.
• Identify and assess market opportunities and new ideas within the company and for collaboration with other business units.
• Lead own team to make a professional assessment and present appropriate recommendations to the Managing Executive and the EXCO team.
• Provide regular performance reports to the Managing Executive and participate with EXCO in business reviews.
• On an ongoing basis, examine current operational processes to identify and implement potential operational improvements that will positively impact service, profitability, and cost performance for the business unit.
• Ensure the provision of subject matter expertise for operations management and provide counsel to the company and operations leadership on all related areas to facilitate the achievement of the company strategy.
• Identify and facilitate sales and business growth opportunities and constantly keep the commercial goals on the operations leadership teams radar.
• Provides active input into new Account Management strategies and how opportunities will impact revenue for the business units.
• Drive collaboration across industries and service lines, including collaboration, performance, cross and upsell opportunities.

Staff Leadership and Management:

• Manage the effective achievement of the companys objectives through effective leadership and by setting of individual objectives, managing performance, developing, and motivating team to maximise performance.
• Build and manage a high performing team by providing leadership, role clarity, training, and career development.
• Ensure open communication channels with staff and implement change management interventions where necessary.
• Definition roles, responsibilities, individual goals, and performance objectives for the team.
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program within the business unit.
• Encourage knowledge transfer through development and implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan.
• Performance manages resources as per policies and legislation where necessary.
• Promote a company centric and partnership approach to develop strong relationships with other working groups and ensure adherence to Group governance.

Governance, Risk and Business Continuity Management:

• Ensure that appropriate governance systems are in place and in line with future requirements, i.e. policies, procedures, and reporting structures.
• Continually assess the competitiveness of all operations programs and practices against the relevant comparable companies, industries, and markets.
• Stay up to date of new trends and innovations in operations.
• Manage business risk, through continuous internal and external monitoring of business impact, as well as changes in stakeholder needs.
• Lead and guide improvement projects that will increase profits or protect against risks in the function.
• Establish and maintain the highest ethical standards in operations practices.
• Ensure that the business unit is fully compliant with all the companys initiatives through conducting regular audits and taking corrective action.

External Parties and Relationship Management:

• Oversee relationship with service providers and ensure all the services are delivered properly, evaluate the performance of consultants and report any deviations to the relevant department for any corrective actions.
• Manage relationships with operational Heads and other Group Executives and act as a trusted advisor.

Education:

• Account Management degree or equivalent qualification
• Management/Leadership program
• MBA or equivalent qualification (Desirable)

Experience:

• At least 8 years progressive experience within a professional services business, including the demonstrated ability to manage, deliver and grow a professional services/solutions practice.
• At least 8 years solutions sales experience with a documented successful track record in selling high end services, rich and complex IT solutions in the relevant industry.
• At least 3 years experience in managing a sales team.

Other requirements:

• Good Business Acumen
• Corporate Governance
• Auditing processes
• Solution Sales Methodologies
• Relevant Industry/Domain knowledge
• Entrepreneurial
• Assertiveness
• Leadership
• Attention to detail
• Conflict management
• Professionalism
• Presentation
• Entrepreneurial
• Customer relationship management

We are seeking an HR Assistant to join our team on a fixed-term basis . This role is ideal for someone looking to gain hands-on HR experience and contribute to a busy, people-focused environment over a 5-month period.

Key Responsibilities

You will support the HR team across recruitment, training, administration, compliance, and employee relations, including :

Advertising vacancies, shortlisting candidates, and coordinating interviews.

Assisting with pre-employment checks and maintaining the Flexi pool.

Supporting training sessions (virtual & in-person) and monitoring attendance.

Handling HR administration : audits, performance tracking, filing, and minute-taking.

Assisting with disciplinary enquiries and employee relations processes.

Managing Time & Attendance (T&A) systems and supporting payroll updates.

General office support, including stationery and supply management.

Requirements

1-2 years’ HR or administrative experience.

Strong organisational and communication skills.

Proficiency in MS Office (Excel, Outlook, Word).

Professional, discreet, and detail-oriented.

Retail HR exposure is an advantage.

Why This Role?

Short-term opportunity to gain full-spectrum HR exposure.

Work with an experienced and supportive HR team.

Perfect for professionals seeking a contract role or career growth opportunity.