11 Healthcare Professionals jobs in Pretoria
Healthcare Administrative Assistant
Posted 10 days ago
Job Viewed
Job Description
Healthcare Administrative Assistant required in Pretoria.
We’re looking for a proactive and enthusiastic individual to join the PTA branch of our Client, a well established Financial Planning and short-term Insurance Company as a Healthcare (Admin) Assistant.
This is a great opportunity for someone starting out in the workforce and eager to grow within the healthcare and wellness space, someone with 1-2 yrs experience within Medical Insurance Industry.
Salary: R15 000 – R16 500 per month.
Responsibilities- General administrative support in the healthcare team
- Handling client wellness queries, including Vitality and related benefits
- Assisting the internal team with healthcare-related admin tasks
- Supporting client engagement and ensuring smooth day-to-day operations
- Bilingual (English and Afrikaans)
- Based in PTA
- Strong communication and organisational skills
- Willingness to learn and be trained in wellness-related services
- Comfortable working in a fast-paced, client-facing environment
- Needs to be between the ages of 19 years to 30 year old
Account Executive Healthcare
Posted 1 day ago
Job Viewed
Job Description
The Account Executive: Healthcare is primarily responsible for a portfolio of clients, providing strategic healthcare consulting, leading service delivery, and managing projects. The role includes direct interaction with clients, management of internal support teams, and strategic relationship building with healthcare providers and employer groups.
Responsibilities:
Strategic Management of Clients
- Implement and manage healthcare strategies and projects within employer groups.
- Provide overall management of all corporate clients, including regular engagements.
- Propose strategies to mitigate risks, improve efficiencies, and leverage opportunities.
- Mentor and manage member and admin consultants, including providing training.
- Manage data, communication, and engagement with at least two healthcare providers on behalf of the team.
- Conduct detailed analysis of client benefits and make provider recommendations.
- Compile and present reports that demonstrate value delivery.
- Identify and pursue new business and cross-selling opportunities under the Head of Healthcare.
- Facilitate relationships between clients and healthcare providers.
- Support the Healthcare team with client-specific strategies and communications.
- Back up member and admin consultants when required.
- Present member renewals and conduct one-on-one sessions as needed.
- Provide face-to-face support for member/HR/payroll queries.
- Present client inductions and support onboarding activities.
- Assist with onboarding of employees onto healthcare plans, including plan advice.
- Respond to escalated and complex client inquiries in a timely manner.
Client Relationship Management
- Liaise with insurers, healthcare providers, and third-party service providers to resolve issues.
- Build and manage relationships with HR and payroll teams.
- Conduct training with HR on internal processes and procedures.
- Assist HR with queries related to billing and medical scheme benefits.
Compliance
- Maintain and update client records in compliance with regulatory standards.
- Ensure Fit and Proper status and timely completion of CPD requirements.
- Use approved ROAs and send to clients in line with compliance regulations.
- Maintain a sound understanding of the Medical Schemes Act and related legislation.
- Attend internal training to ensure up-to-date product and compliance knowledge.
- Ensure the admin system is used for recording all client interactions.
- Promote and explain complimentary products such as gap cover.
Reporting and Data Management
- Maintain accurate and compliant client records.
- Keep a secure and organised database of client data, adhering to confidentiality.
- Alert senior management of any client risks.
Minimum requirements:
- Grade 12
- NQF5 qualification and RE5
- Post-graduate diploma/ CFP or BCom is advantageous
- 5–10 years of relevant healthcare account management experience in financial services·
- Valid driver's license and own vehicle
Competencies required:
- Strong presentation skills.
- Organisational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Attention to detail and discretion in handling sensitive information.
- Knowledge of healthcare benefits, medical schemes, and related legislation.
- Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint).
How to apply:
Candidates interested must apply on the PSG Careers website OR browse vacancies by no later than 8 September 2025.
By submitting your application, you are giving PSG Financial Services implicit consent to the storage and processing of your personal information. If you are not contacted within 2 weeks of your application, please accept that your application was unsuccessful.
Job Type: Full-time
Experience:
- healthcare account management financial services: 5 years (Required)
License/Certification:
- NQF 5 Wealth Management Certificate (120 fais credits) (Required)
- RE 5 Certificate (Required)
Location:
- Centurion, Gauteng (Preferred)
Work Location: In person
Account Executive Healthcare
Posted 1 day ago
Job Viewed
Job Description
Designation:
Account Executive Healthcare | Irene, Gauteng | Permanent
Category:
Administration and Operations
Job Level:
Skilled technical and academically qualified workers, junior management, supervisors, foremen and superintendents
Posted by:
PSG Financial Services
Posted on:
26 Aug 2025
Reference Number:
POS05443
Closing date:
09-Sep-2025
Position Type:
Permanent
Location:
R21 EB and Wealth: Irene
Overview:
VACANCY | ACCOUNT EXECUTIVE HEALTHCARE | IRENE, GAUTENG | PERMANENT
PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability to apply.
Job description:The Account Executive: Healthcare is primarily responsible for a portfolio of clients, providing strategic healthcare consulting, leading service delivery, and managing projects. The role includes direct interaction with clients, management of internal support teams, and strategic relationship building with healthcare providers and employer groups.
Responsibilities:Strategic Management of Clients
- Implement and manage healthcare strategies and projects within employer groups.
- Provide overall management of all corporate clients, including regular engagements.
- Propose strategies to mitigate risks, improve efficiencies, and leverage opportunities.
- Mentor and manage member and admin consultants, including providing training.
- Manage data, communication, and engagement with at least two healthcare providers on behalf of the team.
- Conduct detailed analysis of client benefits and make provider recommendations.
- Compile and present reports that demonstrate value delivery.
- Identify and pursue new business and cross-selling opportunities under the Head of Healthcare.
- Facilitate relationships between clients and healthcare providers.
- Support the Healthcare team with client-specific strategies and communications.
- Back up member and admin consultants when required.
- Present member renewals and conduct one-on-one sessions as needed.
- Provide face-to-face support for member/HR/payroll queries.
- Present client inductions and support onboarding activities.
- Assist with onboarding of employees onto healthcare plans, including plan advice.
- Respond to escalated and complex client inquiries in a timely manner.
- Liaise with insurers, healthcare providers, and third-party service providers to resolve issues.
- Build and manage relationships with HR and payroll teams.
- Conduct training with HR on internal processes and procedures.
- Assist HR with queries related to billing and medical scheme benefits.
- Maintain and update client records in compliance with regulatory standards.
- Ensure Fit and Proper status and timely completion of CPD requirements.
- Use approved ROAs and send to clients in line with compliance regulations.
- Maintain a sound understanding of the Medical Schemes Act and related legislation.
- Attend internal training to ensure up-to-date product and compliance knowledge.
- Ensure the admin system is used for recording all client interactions.
- Promote and explain complimentary products such as gap cover.
- Maintain accurate and compliant client records.
- Keep a secure and organised database of client data, adhering to confidentiality.
- Alert senior management of any client risks.
- Grade 12
- NQF5 qualification and RE5
- Post-graduate diploma/ CFP or BCom is advantageous
- 5–10 years of relevant healthcare account management experience in financial services
- Proficiency in English and at least one other official South African language
- Computer literacy (MS Office)
- Valid driver's license and own vehicle
- Strong presentation skills.
- Organisational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Attention to detail and discretion in handling sensitive information.
- Knowledge of healthcare benefits, medical schemes, and related legislation.
- Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint).
Candidates interested must apply here by no later than 9 September 2025 OR browse vacancies
By submitting your application, you are giving PSG Financial Services implicit consent to the storage and processing of your personal information. If you are not contacted within 4 weeks of your application, please accept that your application was not successful. For more information about careers at PSG, visit
Member Consultant Healthcare
Posted 1 day ago
Job Viewed
Job Description
The Member Consultant: Healthcare is responsible for the day-to-day, on-site servicing and administration of healthcare employer groups. Under the guidance of the Healthcare Account Executive, this role requires active engagement with client HR departments and employees through face-to-face consultations. The consultant will be involved in advising on healthcare-related products, resolving queries, conducting member training, assisting with billings, and facilitating onboarding and renewals. This role also includes significant travel to client sites, and a reliable vehicle and valid driver's license are essential.
Responsibilities:
Member support:
- Resolve day-to-day member queries within SLA for assigned employer groups.
- Respond timeously to client inquiries, escalating complex matters to the Account Executive.
- Facilitate onboarding for new employees, including plan selection guidance.
- Provide face-to-face query resolution to HR/payroll and members.
- Deliver client induction presentations and renewal training.
- Assist in developing and rolling out healthcare strategies under guidance.
- Manage relationships between clients and healthcare providers.
- Present products and updates to members and HR groups.
- Support healthcare project rollouts and identify cross-selling opportunities.
- Serve as back-up to other consultants when required.
Administrative and Policy Support:
- Maintain accurate and compliant client records.
- Track policy amendments, claims, applications, and coverage changes.
- Monitor the implementation and administration of group healthcare plans.
- Schedule meetings, wellness days, and client presentations.
- Ensure accurate data capture and effective documentation on all admin systems.
Client relationship management:
- Serve as a key contact point for clients and third-party providers.
- Build trusted relationships with HR/payroll and assist with their queries (including billing and scheme benefits).
- Provide training to HR on internal procedures and processes.
Compliance and Regulatory Oversight:
- Ensure compliance with FAIS, POPIA, and Medical Schemes Act.
- Maintain 'fit and proper' status and complete CPD timely.
- Use the approved ROA and ensure it is shared in compliance with regulations.
- Attend training sessions to stay updated with industry knowledge.
- Offer and explain complimentary products such as gap cover where applicable.
Reporting and Risk Management:
- Keep updated and secure records in line with confidentiality protocols.
- Alert the Account Executive or senior management to any client risks.
- Generate relevant reports on client activities and queries.
Minimum requirements:
- Grade 12
- NQF 5 Certificate in Wealth Management
- RE 5 Certificate
- 3–5 years of relevant experience in healthcare/medical aid within financial services
- Proficient in English and at least one other official South African language
- Computer literate (MS Office)
- Valid driver's license and own reliable vehicle (non-negotiable)
Competencies required:
- Strong organisational and multitasking abilities
- Effective presentation and communication skills
- Attention to detail and discretion in handling sensitive information
- Ability to work independently and manage time effectively
- In-depth knowledge of healthcare benefits, medical schemes, and industry legislation
- Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint)
How to apply:
Candidates interested must apply on the PSG Careers website OR browse vacancies by no later than 8 September 2025.
By submitting your application, you are giving PSG Financial Services implicit consent to the storage and processing of your personal information. If you are not contacted within 2 weeks of your application, please accept that your application was unsuccessful.
Job Type: Full-time
Application Question(s):
- Do you have your own vehicle as this role will require regular travelling?
Experience:
- healthcare and wellness in financial services: 3 years (Required)
License/Certification:
- NQF 5 Certificate in Wealth Management (120 fais credits) (Required)
- RE 5 Certificate (Required)
- Drivers Licence (Required)
Work Location: In person
Member Consultant Healthcare
Posted 1 day ago
Job Viewed
Job Description
Designation:
Member Consultant Healthcare | Irene, Gauteng | Permanent
Category:
Administration and Operations
Job Level:
Skilled technical and academically qualified workers, junior management, supervisors, foremen and superintendents
Posted by:
PSG Financial Services
Posted on:
25 Aug 2025
Reference Number:
POS39749
Closing date:
08-Sep-2025
Position Type:
Permanent
Location:
R21 EB and Wealth: Irene
Overview:
VACANCY | MEMBER CONSULTANT HEALTHCARE | IRENE, GAUTENG | PERMANENT
PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability to apply.
Job description:The Member Consultant: Healthcare is responsible for the day-to-day, on-site servicing and administration of healthcare employer groups. Under the guidance of the Healthcare Account Executive, this role requires active engagement with client HR departments and employees through face-to-face consultations. The consultant will be involved in advising on healthcare-related products, resolving queries, conducting member training, assisting with billings, and facilitating onboarding and renewals. This role also includes significant travel to client sites, and a reliable vehicle and valid driver's license are essential.
Responsibilities:Member Support
- Resolve day-to-day member queries within SLA for assigned employer groups.
- Respond timeously to client inquiries, escalating complex matters to the Account Executive.
- Facilitate onboarding for new employees, including plan selection guidance.
- Provide face-to-face query resolution to HR/payroll and members.
- Deliver client induction presentations and renewal training.
- Assist in developing and rolling out healthcare strategies under guidance.
- Manage relationships between clients and healthcare providers.
- Present products and updates to members and HR groups.
- Support healthcare project rollouts and identify cross-selling opportunities.
- Serve as back-up to other consultants when required.
- Maintain accurate and compliant client records.
- Track policy amendments, claims, applications, and coverage changes.
- Monitor the implementation and administration of group healthcare plans.
- Schedule meetings, wellness days, and client presentations.
- Ensure accurate data capture and effective documentation on all admin systems.
- Serve as a key contact point for clients and third-party providers.
- Build trusted relationships with HR/payroll and assist with their queries (including billing and scheme benefits).
- Provide training to HR on internal procedures and processes.
- Ensure compliance with FAIS, POPIA, and Medical Schemes Act.
- Maintain 'fit and proper' status and complete CPD timely.
- Use the approved ROA and ensure it is shared in compliance with regulations.
- Attend training sessions to stay updated with industry knowledge.
- Offer and explain complimentary products such as gap cover where applicable.
- Keep updated and secure records in line with confidentiality protocols.
- Alert the Account Executive or senior management to any client risks.
- Generate relevant reports on client activities and queries.
- Grade 12
- NQF5 qualification and RE5
- 3–5 years of relevant experience in healthcare/medical aid within financial services
- Proficient in English and at least one other official South African language
- Computer literate (MS Office)
- Valid driver's license and own reliable vehicle (non-negotiable)
- Strong organisational and multitasking abilities
- Effective presentation and communication skills
- Attention to detail and discretion in handling sensitive information
- Ability to work independently and manage time effectively
- In-depth knowledge of healthcare benefits, medical schemes, and industry legislation
- Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint)
Candidates interested must apply on the PSG Careers website OR browse vacancies by no later than 08 September 2025.
By submitting your application, you are giving PSG Financial Services implicit consent to the storage and processing of your personal information. If you are not contacted within 2 weeks of your application, please accept that your application was unsuccessful.
Healthcare Scheduling Coordinator (Night Shift & Weekends) - Remote
Posted 11 days ago
Job Viewed
Job Description
Overview
ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality service with precision, efficiency, and a personal touch. We are seeking a Healthcare Scheduling Coordinator (After-Hours) to manage patient and nursing scheduling support, resolve issues, and provide direct client-facing communication. This role requires someone confident, personable, and able to handle an after-hours schedule while working independently.
Working HoursSouth Africa Standard Time (SAST) • 30 hours per week
- Sunday: 11:00 PM – 5:00 AM
- Monday: 11:00 PM – 5:00 AM
- Friday: 12:00 PM – 3:00 PM and 11:00 PM – 5:00 AM (split shift)
- Saturday: 2:00 PM – 11:00 PM
- Appointment Coordination: Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available
- Communication: Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing scheduling concerns
- Patient Management: Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences
- Home Care Coordination: Collaborate with home care teams to ensure patient needs are met and that all appointments are scheduled on time
- Problem Solving: Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider
- Data Entry: Input and update patient information in the scheduling system with precision and attention to detail
- Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws
- 1 - 2 years' experience in scheduling and coordination, preferably within a healthcare or home care service
- Exceptional communication skills
- Must be able to prioritize and multitask in a fast-paced environment
- Strong attention to detail and organized
- Problem solver
- Must be proficient in Microsoft Office
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages
If you are not contacted within 14 working days, please consider your application unsuccessful.
Seniority level- Mid-Senior level
- Full-time
- Customer Service
- IT Services and IT Consulting
Pretoria, Gauteng, South Africa
#J-18808-LjbffrHealthcare Scheduling Coordinator (Night Shift & Weekends) - Remote
Posted 11 days ago
Job Viewed
Job Description
Overview
ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality service with precision, efficiency, and a personal touch. We are seeking a Healthcare Scheduling Coordinator (After-Hours) to manage patient and nursing scheduling support, resolve issues, and provide direct client-facing communication. This role requires someone confident, personable, and able to handle an after-hours schedule while working independently.
Working HoursSouth Africa Standard Time (SAST) • 30 hours per week
- Sunday: 11:00 PM – 5:00 AM
- Monday: 11:00 PM – 5:00 AM
- Friday: 12:00 PM – 3:00 PM and 11:00 PM – 5:00 AM (split shift)
- Saturday: 2:00 PM – 11:00 PM
- Appointment Coordination: Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available
- Communication: Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing scheduling concerns
- Patient Management: Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences
- Home Care Coordination: Collaborate with home care teams to ensure patient needs are met and that all appointments are scheduled on time
- Problem Solving: Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider
- Data Entry: Input and update patient information in the scheduling system with precision and attention to detail
- Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws
- 1 - 2 years' experience in scheduling and coordination, preferably within a healthcare or home care service
- Exceptional communication skills
- Must be able to prioritize and multitask in a fast-paced environment
- Strong attention to detail and organized
- Problem solver
- Must be proficient in Microsoft Office
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages
If you are not contacted within 14 working days, please consider your application unsuccessful.
Seniority level- Mid-Senior level
- Full-time
- Customer Service
- IT Services and IT Consulting
Pretoria, Gauteng, South Africa
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Healthcare Compliance Coordinator (ABA Therapy) - EST hours (Remote)
Posted 15 days ago
Job Viewed
Job Description
Overview
STA Personnel Solutions South Africa — a global BPO partnering with a USA-based client offering ABA Therapy — is seeking a diligent Compliance Coordinator to ensure timely submission and verification of session notes by RBTs. This role involves daily follow-ups with field staff regarding unsubmitted or unverified session notes from the previous day, using the Rethink platform. The ideal candidate must possess excellent communication skills, a proactive approach to accountability, and the ability to manage a high volume of interactions in a way that remains approachable and respectful.
Responsibilities- Daily Monitoring: Pull reports from the Rethink platform to identify unsubmitted or unverified session notes from the previous day.
- Staff Follow-Up: Contact RBTs via email, phone, or text to remind and assist them in completing their session notes. Utilize existing email templates for consistency.
- Issue Resolution: Identify and address any technical issues or barriers preventing timely submission, escalating concerns to the supervisor when necessary.
- Documentation: Maintain accurate records of follow-up communications and outcomes.
- Relationship Management: Approach interactions with RBTs in a friendly and supportive manner to encourage compliance without causing discomfort.
- Experience: Prior experience in the US healthcare sector is preferred. Familiarity with Applied Behavior Analysis (ABA) practices and the role of RBTs is highly advantageous.
- Technical Skills: Proficiency in using electronic health record systems; experience with the Rethink platform is a plus.
- Communication Skills: Strong verbal and written communication skills with the ability to convey reminders and instructions clearly and empathetically.
- Organizational Skills: Ability to manage a large volume of follow-ups daily, ensuring no RBT is overlooked.
- Problem-Solving: Capable of identifying issues hindering session note submission and collaborating with team members to find solutions.
- Interpersonal Skills: Approachable and friendly demeanor to encourage positive relationships with field staff.
- Understanding of ABA terminology and the importance of session notes in client progress tracking.
- Experience in a compliance or quality assurance role within a healthcare setting.
- Ability to adapt communication styles to suit different personalities and situations.
If you are not contacted within 14 working days, please consider your application unsuccessful.
Job Details- Seniority level: Entry level
- Employment type: Full-time
- Job function: Health Care Provider
- Industries: IT Services and IT Consulting
Healthcare Compliance Coordinator (ABA Therapy) - EST hours (Remote)
Posted 15 days ago
Job Viewed
Job Description
Overview
STA Personnel Solutions South Africa — a global BPO partnering with a USA-based client offering ABA Therapy — is seeking a diligent Compliance Coordinator to ensure timely submission and verification of session notes by RBTs. This role involves daily follow-ups with field staff regarding unsubmitted or unverified session notes from the previous day, using the Rethink platform. The ideal candidate must possess excellent communication skills, a proactive approach to accountability, and the ability to manage a high volume of interactions in a way that remains approachable and respectful.
Responsibilities- Daily Monitoring: Pull reports from the Rethink platform to identify unsubmitted or unverified session notes from the previous day.
- Staff Follow-Up: Contact RBTs via email, phone, or text to remind and assist them in completing their session notes. Utilize existing email templates for consistency.
- Issue Resolution: Identify and address any technical issues or barriers preventing timely submission, escalating concerns to the supervisor when necessary.
- Documentation: Maintain accurate records of follow-up communications and outcomes.
- Relationship Management: Approach interactions with RBTs in a friendly and supportive manner to encourage compliance without causing discomfort.
- Experience: Prior experience in the US healthcare sector is preferred. Familiarity with Applied Behavior Analysis (ABA) practices and the role of RBTs is highly advantageous.
- Technical Skills: Proficiency in using electronic health record systems; experience with the Rethink platform is a plus.
- Communication Skills: Strong verbal and written communication skills with the ability to convey reminders and instructions clearly and empathetically.
- Organizational Skills: Ability to manage a large volume of follow-ups daily, ensuring no RBT is overlooked.
- Problem-Solving: Capable of identifying issues hindering session note submission and collaborating with team members to find solutions.
- Interpersonal Skills: Approachable and friendly demeanor to encourage positive relationships with field staff.
- Understanding of ABA terminology and the importance of session notes in client progress tracking.
- Experience in a compliance or quality assurance role within a healthcare setting.
- Ability to adapt communication styles to suit different personalities and situations.
If you are not contacted within 14 working days, please consider your application unsuccessful.
Job Details- Seniority level: Entry level
- Employment type: Full-time
- Job function: Health Care Provider
- Industries: IT Services and IT Consulting
Patient Communications Coordinator (US Healthcare) - EST Hours (Remote)
Posted 18 days ago
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are hiring!
We are currently looking for a perceptive and proactive Virtual Data & Communications Coordinator with experience in U.S. healthcare industry. This fully remote role requires working Sunday to Thursday, 9am - 6pm EST. This is an exciting role designed for someone who is eager to contribute across multiple areas by providing critical data accuracy and communication support aligned with U.S. healthcare standards and workflows.
PLEASE NOTE:
- Working Hours: Sunday to Thursday, 9am - 6pm EST (this currently equates to 15:00pm to midnight South African time, subject to change according to daylight savings with the US.)
- Work Environment: This is a fully remote role based in South Africa.
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered
- Data Entry: Perform daily checks of customers' EHR systems to verify that the database contains accurate information, manually extracting and uploading missing data as needed
- Quality Control: Ensure data accuracy and compliance with established requirements and workflows, performing data cleaning where necessary
- Core Workflow: Manage and support the daily communications process, including overseeing the sending and responding to messages on a regular schedule using the internal system. Assist in monitoring messaging quality and ensure timely follow-up with contacts, collaborating with AI tools as they are implemented
- Data Processing: Oversee data extraction and processing of information primarily handled by AI, maintaining responsibility for all aspects of quality control
- 6 months to 1 year experience in the U.S. healthcare industry (experience with EHR systems or healthcare admin preferred)
- Excellent communication skills in English, with the ability to conduct sensitive and nuanced conversations professionally
- Highly detail-oriented, organized, and proactive with strong problem-solving skills
- Computer literate with proficiency in Microsoft Office (Outlook and Word; no advanced Excel required)
- Ability to work independently in a fast-paced, remote environment
- Familiarity with navigating databases and digital communication tools
- Reliable internet and power backup solution as outlined above
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Administrative
- Industries IT Services and IT Consulting
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