Senior Technical Clinical Support Specialist

Johannesburg, Gauteng Stryker

Posted 4 days ago

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Job Description

What You Will Do:

• Provide on-site and remote clinical support during endoscopic procedures, ensuring optimal product performance and customer confidence in a variety of healthcare settings.

• Serve as the go-to expert for our endoscopy portfolio, including product features, troubleshooting, and best practices.

• Partner closely with sales representatives to develop and execute strategic sales plans, leveraging clinical insights to drive product adoption and meet revenue goals.

• Deliver comprehensive product training sessions to physicians, nurses, and support staff, empowering them to maximize the benefits of our technology.

• Assist in pre- and post-sales activities, including equipment demonstrations, product installations, and ongoing support to ensure seamless integration into clinical workflows.

• Gather customer feedback and monitor competitive activity to support sales strategies and product development initiatives.

• Act as a bridge between sales, marketing, and product development teams, providing valuable insights to enhance product positioning and customer experience.

What You Need:

• Minimum 2 years of clinical, technical, or sales experience in endoscopy field.

• Strong understanding of endoscopic procedures, equipment, and troubleshooting.

• Demonstrated ability to collaborate with sales teams to support and influence the sales process.

• Excellent interpersonal and presentation skills, with the ability to convey complex technical information in a clear, engaging manner.

• Willingness to travel extensively to support customers and sales teams as needed.

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Key Account Manager Near Patient Care - Johannesburg

Johannesburg, Gauteng Roche Dia South Africa

Posted 11 days ago

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Job Description

At Roche, you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases, and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

The Position

A healthier future is what drives us to innovate—to continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.

Creating a world where we all have more time with the people we love.

That's what makes us Roche.

The Opportunity

Roche Diagnostics in Johannesburg has an opening for a Key Account Manager Near Patient Care.

The primary goal of this role is to craft and execute dynamic account portfolio and channel strategies that drive the attainment of commercial targets. This position is pivotal in identifying and capturing business opportunities and fostering robust relationships with key executive decision-makers and customers. By expanding Roche's market share and sales within the Near Patient Care domain across designated territories, the role ensures sustained growth and exceptional results, reflecting our commitment to excellence and strategic market leadership.

Key Responsibilities:
  1. Analyze Competitors and Customers: Assess competitor activities and customer needs to identify issues, trends, and opportunities.
  2. Adapt Sales Strategies: Tailor sales approaches to meet the unique requirements of various primary care units.
  3. Promote Point-of-Care Testing: Engage in local health initiatives and outreach programs to enhance brand recognition.
  4. Collaborate with Stakeholders: Work with internal and external stakeholders, invite participants, speakers, and experts, and manage expenses effectively.
  5. Comply with Corporate Policies: Adhere to local legislation and Roche corporate policies, maintaining corporate culture and ethics.
  6. Engage with Market Players: Stay informed on relevant product, industry, and sector knowledge by interacting with market players.
  7. Build and Expand Client Base: Develop long-term relationships with new and existing customers to increase viable income streams.
  8. Provide Feedback and Support: Deliver trustworthy customer feedback and aftersales support.
  9. Record Maintenance: Keep accurate records of sales revenue, invoices, and report on successes and areas needing improvement.

Note: A full job description is available upon request.

Who you are as our ideal candidate:

You hold a completed National Diploma in Medical Sciences. A University degree or a Business Management qualification is preferred.

You have 3-5 years of commercial experience in the medical industry, ideally in the IVD or Point of Care space, with at least 3 years of account management experience.

Ability to travel nationally and internationally.

Relocation benefits are not available for this role.

Who we are

A healthier future drives us to innovate. Over 100,000 employees worldwide are dedicated to advancing science and ensuring access to healthcare today and for future generations. Our efforts have resulted in over 26 million people treated with our medicines and over 30 billion tests conducted using our diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high to deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future together

Roche has played a pioneering role in healthcare as an innovator of products and services for the early detection, prevention, diagnosis, and treatment of diseases. The company has operated in South Africa since 1947. The local office of Roche Diagnostics is based in Midrand, Johannesburg, with offices throughout Southern Africa and Sub-Saharan Africa. We employ over 180 employees in our Diagnostics division.

Roche is an Equal Opportunity Employer.

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