37 Guest Service Roles jobs in Cape Town

The main objective of the Front Desk Coordinator role is to only make client commitments you are able to keep in order to maintain client satisfaction levels. Make sure customer satisfaction is the main priority. The goal is to always meet or exceed the expectation of every client. To ensure the overall smooth running of all functions of the business. Key Responsibilities Professional Conduct

• Conduct yourself with honesty, integrity, and loyalty throughout your employment.
• Carry out all duties and functions as assigned by management.
• Comply with all lawful and reasonable instructions issued by your supervisors.
• Promote and uphold the professional image and reputation of SCINMed.
• Maintain a respectful, friendly, and helpful approach toward clients and colleagues.
• Ensure neat, polished personal appearance in line with SCINMed’s grooming standards.
• Communicate clearly, courteously, and professionally at all times.
• Serve as a key point of contact, facilitating efficient communication across the team.
• Collaborate as a supportive and cooperative team member.
• Use initiative and problem-solving skills to manage challenges proactively.
• Work efficiently under pressure while maintaining service quality.
• Manage time effectively to meet deadlines and ensure smooth daily operations.
• Regularly review and optimize the appointment schedule.
• Follow all policies, protocols, and SOPs consistently.

• Manage petty cash, monitor the opening float, and track cash flow accurately.
• Check and verify daily sales closures across systems.
• Process EFT payment adjustments and monitor related email communications.
• Send booking confirmations to spa clients for the following day.
• Send appointment reminders to doctor’s patients two days in advance.
• Call doctor’s patients to confirm next-day appointments.
• Monitor and promptly respond to voicemails and incoming emails.
• Communicate with Finance on outstanding debtor accounts.
• Email doctor’s daily schedule in advance and again on the day of appointments.
• Prepare, retrieve, and maintain patient files (new and existing).
• Coordinate doctor’s appointments, managing times, durations, and treatment sequences.
• Respond to all online queries within two hours of receipt.
• Professionally manage phone, walk-in, and digital booking requests.
• Confirm same-day appointments and ensure all files are filed at day-end.
• Accurately complete daily cash-up procedures.
• Clock in/out on Zenoti system for attendance records.

• Follow up on all online queries and update the online query spreadsheet.
• Monitor treatment schedule follow-ups and client engagement.
• Update WhatsApp stories with promotional material.
• Collect and manage daily guest feedback.
• Participate in maintaining cleanliness and order in the spa.

• Finalize treatment schedule spreadsheet by the 2nd of each month for reporting.
• Review outstanding accounts with management, generate invoices, and send to clients.
• Update account spreadsheets to reflect invoicing and payments.
• Distribute promotional messages via SMS/WhatsApp.
• Prepare monthly marketing/advertising ideas for management review.
• Maintain a list of clients overdue for follow-up appointments.
• Assist with stock ordering and inventory control.

• Take on any other duties as reasonably requested by management.
• Actively support team collaboration and knowledge sharing.
• Represent SCINMed’s values, professionalism, and strategic vision in all interactions.

• Nail Technician qualifications are a BONUS.
• 2-3 years of working experience in a busy Spa/Salon environment as a Front Desk Coordinator.
• MUST have Salon Biz System experience and be Computer Literate with Administration Skills.
• Previous experience in Customer service, Stocktake, Bookings of appointments, Stock count, dealing with difficult clients, Reports, etc.
• MUST have excellent verbal and written communication skills.
• MUST be well presented and well-groomed to represent the company.
• MUST be excellent with handling of Cash
• MUST have extraordinary retailing abilities.
• You MUST have a welcoming and bubbly personality.
• WORKING HOURS ARE (9AM to 9PM)

• Respond to customer questions regarding products, services, order status, and account information via email, or chat.


• Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.


• Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.


• Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.


• Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.


• Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.


• Identify opportunities to recommend additional or alternative products that may suit the customers needs.


• Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.


• Ensure compliance with company policies, procedures, and quality standards during all customer interactions.


• Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.

Key Responsibilities:

Provide high-quality customer service in a professional, timely, and tactful manner
Handle customer enquiries and complaints, ensuring they are resolved to the highest standard
Maintain effective communication with team members to ensure smooth daily operations
Support client onboarding processes by performing eKYC checks and collaborating closely with
internal departments
Share knowledge and best practices with team members to promote consistency and service
excellence
Perform ad-hoc tasks and duties as assigned by the Team Leader

Requirements:

Tertiary education, associate degree holder or equivalent in Business Administration, Business
Management, or related field
Fluent in English
Microsoft Office skills
Excellent interpersonal and communication skills
Strong attention to detail and accuracy
Positive attitude with a strong desire to deliver results
Team player with a strong sense of responsibility
Prior customer service experience in the finance industry is a definite advantage
Immediate availability or short notice is preferred

CUSTOMER SERVICE AGENT

Topline Book Distributors (Pty) Ltd and Readers Warehouse is currently seeking to employ a Customer Service Agent.

Key performance Areas:

· Answering incoming calls

· Responding to all assigned incoming emails from various platforms

· Immediate response to all Social Media tickets

· Process all assigned paid for orders within 24 hours

· IBT requests to be placed on google docs and followed up to ensure stock has been sent

· Inform customer of no-stock and confirm vouchers or refund to complete the ticket

· Place orders for publisher stock

· Ensure that each order is completed within the specified time

· Ensure that customers are kept informed of their order status

· Follow up with warehouse staff if order has not been shipped out on time

· Creating waybills for completed orders

· Assist customer withs backorder and special orders

· Follow process and keep customers informed when there is a quote requests

· Assist schools with quotes

· Follow up on pending payments

· Ensure customer satisfaction surveys are maintained at 85% - 95%across all communication channels (emails, calls, chats)

·Minimum requirements

· Customer Focused (strive for customer satisfaction, rapport building and timeous resolutions)

· Computer literate

· Previous experience in a similar role

· Book knowledge is a BIG advantage

· Being a team player

· Good communication skills

Job Type: Contract

Work Location: In person