37 Guest Service Roles jobs in Cape Town
Front Desk Coordinator
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities
Professional Conduct
• Conduct yourself with honesty, integrity, and loyalty throughout your employment.
• Carry out all duties and functions as assigned by management.
• Comply with all lawful and reasonable instructions issued by your supervisors.
• Promote and uphold the professional image and reputation of SCINMed.
• Maintain a respectful, friendly, and helpful approach toward clients and colleagues.
• Ensure neat, polished personal appearance in line with SCINMed’s grooming standards.
• Communicate clearly, courteously, and professionally at all times.
• Serve as a key point of contact, facilitating efficient communication across the team.
• Collaborate as a supportive and cooperative team member.
• Use initiative and problem-solving skills to manage challenges proactively.
• Work efficiently under pressure while maintaining service quality.
• Manage time effectively to meet deadlines and ensure smooth daily operations.
• Regularly review and optimize the appointment schedule.
• Follow all policies, protocols, and SOPs consistently.
Daily Duties
• Manage petty cash, monitor the opening float, and track cash flow accurately.
• Check and verify daily sales closures across systems.
• Process EFT payment adjustments and monitor related email communications.
• Send booking confirmations to spa clients for the following day.
• Send appointment reminders to doctor’s patients two days in advance.
• Call doctor’s patients to confirm next-day appointments.
• Monitor and promptly respond to voicemails and incoming emails.
• Communicate with Finance on outstanding debtor accounts.
• Email doctor’s daily schedule in advance and again on the day of appointments.
• Prepare, retrieve, and maintain patient files (new and existing).
• Coordinate doctor’s appointments, managing times, durations, and treatment sequences.
• Respond to all online queries within two hours of receipt.
• Professionally manage phone, walk-in, and digital booking requests.
• Confirm same-day appointments and ensure all files are filed at day-end.
• Accurately complete daily cash-up procedures.
• Clock in/out on Zenoti system for attendance records.
Weekly
• Follow up on all online queries and update the online query spreadsheet.
• Monitor treatment schedule follow-ups and client engagement.
• Update WhatsApp stories with promotional material.
• Collect and manage daily guest feedback.
• Participate in maintaining cleanliness and order in the spa.
Monthly Duties
• Finalize treatment schedule spreadsheet by the 2nd of each month for reporting.
• Review outstanding accounts with management, generate invoices, and send to clients.
• Update account spreadsheets to reflect invoicing and payments.
• Distribute promotional messages via SMS/WhatsApp.
• Prepare monthly marketing/advertising ideas for management review.
• Maintain a list of clients overdue for follow-up appointments.
• Assist with stock ordering and inventory control.
Additional Responsibilities
• Take on any other duties as reasonably requested by management.
• Actively support team collaboration and knowledge sharing.
• Represent SCINMed’s values, professionalism, and strategic vision in all interactions.
Front Desk Coordinator
Posted today
Job Viewed
Job Description
The main objective of the Front Desk Coordinator role is to only make client commitments you are able to keep in order to maintain client satisfaction levels. Make sure customer satisfaction is the main priority. The goal is to always meet or exceed the expectation of every client. To ensure the overall smooth running of all functions of the business. Key Responsibilities Professional Conduct
- Conduct yourself with honesty, integrity, and loyalty throughout your employment.
- Carry out all duties and functions as assigned by management.
- Comply with all lawful and reasonable instructions issued by your supervisors.
- Promote and uphold the professional image and reputation of SCINMed.
- Maintain a respectful, friendly, and helpful approach toward clients and colleagues.
- Ensure neat, polished personal appearance in line with SCINMed’s grooming standards.
- Communicate clearly, courteously, and professionally at all times.
- Serve as a key point of contact, facilitating efficient communication across the team.
- Collaborate as a supportive and cooperative team member.
- Use initiative and problem-solving skills to manage challenges proactively.
- Work efficiently under pressure while maintaining service quality.
- Manage time effectively to meet deadlines and ensure smooth daily operations.
- Regularly review and optimize the appointment schedule.
- Follow all policies, protocols, and SOPs consistently.
- Manage petty cash, monitor the opening float, and track cash flow accurately.
- Check and verify daily sales closures across systems.
- Process EFT payment adjustments and monitor related email communications.
- Send booking confirmations to spa clients for the following day.
- Send appointment reminders to doctor’s patients two days in advance.
- Call doctor’s patients to confirm next-day appointments.
- Monitor and promptly respond to voicemails and incoming emails.
- Communicate with Finance on outstanding debtor accounts.
- Email doctor’s daily schedule in advance and again on the day of appointments.
- Prepare, retrieve, and maintain patient files (new and existing).
- Coordinate doctor’s appointments, managing times, durations, and treatment sequences.
- Respond to all online queries within two hours of receipt.
- Professionally manage phone, walk-in, and digital booking requests.
- Confirm same-day appointments and ensure all files are filed at day-end.
- Accurately complete daily cash-up procedures.
- Clock in/out on Zenoti system for attendance records.
- Follow up on all online queries and update the online query spreadsheet.
- Monitor treatment schedule follow-ups and client engagement.
- Update WhatsApp stories with promotional material.
- Collect and manage daily guest feedback.
- Participate in maintaining cleanliness and order in the spa.
- Finalize treatment schedule spreadsheet by the 2nd of each month for reporting.
- Review outstanding accounts with management, generate invoices, and send to clients.
- Update account spreadsheets to reflect invoicing and payments.
- Distribute promotional messages via SMS/WhatsApp.
- Prepare monthly marketing/advertising ideas for management review.
- Maintain a list of clients overdue for follow-up appointments.
- Assist with stock ordering and inventory control.
- Take on any other duties as reasonably requested by management.
- Actively support team collaboration and knowledge sharing.
- Represent SCINMed’s values, professionalism, and strategic vision in all interactions.
1x SENIOR Front Desk Coordinator URGENTLY needed for a busy Nail Bar /Salon in Cape Town â V & ...
Posted 16 days ago
Job Viewed
Job Description
- Nail Technician qualifications are a BONUS.
- 2-3 years of working experience in a busy Spa/Salon environment as a Front Desk Coordinator.
- MUST have Salon Biz System experience and be Computer Literate with Administration Skills.
- Previous experience in Customer service, Stocktake, Bookings of appointments, Stock count, dealing with difficult clients, Reports, etc.
- MUST have excellent verbal and written communication skills.
- MUST be well presented and well-groomed to represent the company.
- MUST be excellent with handling of Cash
- MUST have extraordinary retailing abilities.
- You MUST have a welcoming and bubbly personality.
- WORKING HOURS ARE (9AM to 9PM)
Customer Service Advisor
Posted 6 days ago
Job Viewed
Job Description
Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.
Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.
Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.
Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.
Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.
Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.
Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.
Requirements:
At least 2 years of experience working on an online retail campaign in a call centre.
Grade 12
Customer Service Advisor
Posted 13 days ago
Job Viewed
Job Description
- Respond to customer questions regarding products, services, order status, and account information via email, or chat.
- Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.
- Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.
- Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.
- Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.
- Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.
- Identify opportunities to recommend additional or alternative products that may suit the customers needs.
- Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.
- Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
- Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.
Requirements:
At least 2 years experience working on an online retail campaign in a call centre.
Matric
Customer Service Advisor
Posted 13 days ago
Job Viewed
Job Description
Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.
Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.
Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.
Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.
Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.
Identify opportunities to recommend additional or alternative products that may suit the customers needs.
Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.
Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.
Requirements:
At least 2 years experience working on an online retail campaign in a call centre.
Matric
Customer Service Associate
Posted 20 days ago
Job Viewed
Job Description
Key Responsibilities:
Provide high-quality customer service in a professional, timely, and tactful manner
Handle customer enquiries and complaints, ensuring they are resolved to the highest standard
Maintain effective communication with team members to ensure smooth daily operations
Support client onboarding processes by performing eKYC checks and collaborating closely with
internal departments
Share knowledge and best practices with team members to promote consistency and service
excellence
Perform ad-hoc tasks and duties as assigned by the Team Leader
Requirements:
Tertiary education, associate degree holder or equivalent in Business Administration, Business
Management, or related field
Fluent in English
Microsoft Office skills
Excellent interpersonal and communication skills
Strong attention to detail and accuracy
Positive attitude with a strong desire to deliver results
Team player with a strong sense of responsibility
Prior customer service experience in the finance industry is a definite advantage
Immediate availability or short notice is preferred
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Customer Service Representative
Posted today
Job Viewed
Job Description
CUSTOMER SERVICE AGENT
Topline Book Distributors (Pty) Ltd and Readers Warehouse is currently seeking to employ a Customer Service Agent.
Key performance Areas:
· Answering incoming calls
· Responding to all assigned incoming emails from various platforms
· Immediate response to all Social Media tickets
· Process all assigned paid for orders within 24 hours
· IBT requests to be placed on google docs and followed up to ensure stock has been sent
· Inform customer of no-stock and confirm vouchers or refund to complete the ticket
· Place orders for publisher stock
· Ensure that each order is completed within the specified time
· Ensure that customers are kept informed of their order status
· Follow up with warehouse staff if order has not been shipped out on time
· Creating waybills for completed orders
· Assist customer withs backorder and special orders
· Follow process and keep customers informed when there is a quote requests
· Assist schools with quotes
· Follow up on pending payments
· Ensure customer satisfaction surveys are maintained at 85% - 95%across all communication channels (emails, calls, chats)
·Minimum requirements
· Customer Focused (strive for customer satisfaction, rapport building and timeous resolutions)
· Computer literate
· Previous experience in a similar role
· Book knowledge is a BIG advantage
· Being a team player
· Good communication skills
Job Type: Contract
Work Location: In person
Customer Service Advisor
Posted 2 days ago
Job Viewed
Job Description
Customer Service Advisor
Job Description
Are you looking for an opportunity to jumpstart your career in the International Sales industry?
Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Sales Advisor working on an internationally innovative campaign.
You will earn uncapped commission plus a basic salary of **R8500** .
This opportunity is for those who enjoy working at night as well as weekends ( **Saturdays, Sundays & Public Holidays** ) with a night shift allowance and subsidized company transport for night shifts.
You'll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, you'll become part of a community of like-minded individuals who become friends for life.
**What you will need for this Role:**
+ 12 months Customer Service **BPO** with upselling **(essential)**
+ Experience with working **Night Shift/USA** hours
+ Proficient in English verbal and written communication
+ **Passed Grade 12**
+ **A clear criminal record**
+ Computer literate
+ Have a passion for sales
+ Are self-motivated and highly responsible
**What's in it for you**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ A monthly salary of **R8 500**
+ **Uncapped Commission**
+ Medical aid for the main member / Medical Insurance for the employee and two dependents
+ Pension Fund
+ Group life cover
+ Subsidized transport
+ Fantastic Employee Assistance Programme (EAP)
+ Access to financial well-being sessions, will-writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
+ Access to our world-class cafeterias and recreational areas
+ Access to our on-site nurse
**What you will do in this role**
+ Offer customers additional products whilst providing an excellent service
+ Establish customers' needs to in order to sell the right product
+ Assist customers with promotional enquiries
+ Responsible for retaining customers and selling additional products and services
+ Providing excellent customer experiences at all times
+ Verifying and updating customer information
+ Work toward targets aligned to KPIs
+ Taking ownership of high-profile, escalated cases from beginning to resolution
+ Consistently applying agreed behavioural and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Proactively offer solutions to any issues or concerns that customers might face
Ready to bring your skills and experience to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
After applying, you will be sent a link to complete a quick online chat-based interview. We don't want you to miss out on the opportunity so please check all of folders for the link after applying. Completing and passing this step is essential for shortlisting.
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
#ConcentrixSA
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor
Posted 2 days ago
Job Viewed
Job Description
Customer Service Advisor
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative Health Care campaign with a base salary of **R8000 plus a campaign specific allowance of R1000.**
You'll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you'll become part of a community of likeminded individuals that that become friends for life.
**This Customer Service Advisor role at Concentrix is a great match if you:**
+ **Have at least 8 months experience working in an international BPO contact center customer service environment (essential)**
+ Passed Grade 12
+ Ability to work shifts aligned to United States business hours
+ Proficient in English verbal and written communication
+ Are self-motivated and highly responsible
**What's in it for you**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ **Basic salary of R8000**
+ **Campaign allowance of R1000**
+ Performance incentives
+ Subsidized transport
+ Pension fund
+ Fantastic Employee Assistance Programme (EAP)
+ Medical aid for main member / Medical Insurance for employee and two dependents
+ Group life cover
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**What you will do in this role**
+ Working towards consistently achieving and exceeding set targets
+ Consistently applying agreed behavioral and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Communicating new information that is relevant to the campaign to colleagues, customers and managers
+ Developing and maintaining current knowledge of the campaign
+ Ensuring first contact resolution at all times
+ Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
+ Providing excellent customer experiences at all time
+ Verifying and updating customer information
+ Proactively offer solutions to any issues or concerns that customers might face
**It will be a plus if you:**
+ Have knowledge of the Health Care industry
+ Worked in environment with patient care
To Get Started click on the assessment link and complete the online chat assessment to bring your skills and experience to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
#ConcentrixSA
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (