96 Guest Service Roles jobs in Cape Town

Overview

The main objective of the Front Desk Coordinator role is to only make client commitments you are able to keep in order to maintain client satisfaction levels. Make sure customer satisfaction is the main priority. The goal is to always meet or exceed the expectation of every client. To ensure the overall smooth running of all functions of the business.

• Professional Conduct
• Conduct yourself with honesty, integrity, and loyalty throughout your employment.
• Carry out all duties and functions as assigned by management.
• Comply with all lawful and reasonable instructions issued by your supervisors.
• Promote and uphold the professional image and reputation of SCINMed.
• Maintain a respectful, friendly, and helpful approach toward clients and colleagues.
• Ensure neat, polished personal appearance in line with SCINMed’s grooming standards.
• Communicate clearly, courteously, and professionally at all times.
• Serve as a key point of contact, facilitating efficient communication across the team.
• Collaborate as a supportive and cooperative team member.
• Use initiative and problem-solving skills to manage challenges proactively.
• Work efficiently under pressure while maintaining service quality.
• Manage time effectively to meet deadlines and ensure smooth daily operations.
• Regularly review and optimize the appointment schedule.
• Follow all policies, protocols, and SOPs consistently.

• Manage petty cash, monitor the opening float, and track cash flow accurately.
• Check and verify daily sales closures across systems.
• Process EFT payment adjustments and monitor related email communications.
• Send booking confirmations to spa clients for the following day.
• Send appointment reminders to doctor’s patients two days in advance.
• Call doctor’s patients to confirm next-day appointments.
• Monitor and promptly respond to voicemails and incoming emails.
• Communicate with Finance on outstanding debtor accounts.
• Email doctor’s daily schedule in advance and again on the day of appointments.
• Prepare, retrieve, and maintain patient files (new and existing).
• Coordinate doctor’s appointments, managing times, durations, and treatment sequences.
• Respond to all online queries within two hours of receipt.
• Professionally manage phone, walk-in, and digital booking requests.
• Confirm same-day appointments and ensure all files are filed at day-end.
• Accurately complete daily cash-up procedures.
• Clock in / out on Zenoti system for attendance records.

• Follow up on all online queries and update the online query spreadsheet.
• Monitor treatment schedule follow-ups and client engagement.
• Update WhatsApp stories with promotional material.
• Collect and manage daily guest feedback.
• Participate in maintaining cleanliness and order in the spa.

• Finalize treatment schedule spreadsheet by the 2nd of each month for reporting.
• Review outstanding accounts with management, generate invoices, and send to clients.
• Update account spreadsheets to reflect invoicing and payments.
• Distribute promotional messages via SMS / WhatsApp.
• Prepare monthly marketing / advertising ideas for management review.
• Maintain a list of clients overdue for follow-up appointments.
• Assist with stock ordering and inventory control.

• Take on any other duties as reasonably requested by management.
• Actively support team collaboration and knowledge sharing.
• Represent SCINMed’s values, professionalism, and strategic vision in all interactions.

We are seeking a motivated and organized individual to join our team as a Front Desk Assistant in the Administrative & Fleet Management department in Cape Town. This role is vital in ensuring the smooth operation of front desk responsibilities and providing support to our administrative and fleet teams.

Key Responsibilities :

• Greet and assist visitors in a professional and friendly manner.
• Answer and direct phone calls to the appropriate personnel.
• Maintain front desk area, ensuring it is tidy and presentable.
• Manage incoming and outgoing correspondence.
• Provide administrative support such as data entry, filing, and scheduling.
• Assist with coordination and documentation of fleet management tasks.
• Monitor and track vehicle usage, maintenance schedules, and logs.
• Support procurement and inventory of office and vehicle supplies.
• Assist in organizing meetings, preparing agendas, and taking minutes.

Qualifications :

• High school diploma or equivalent; additional certification in Office Management or related field is a plus.
• Proven experience in a front desk or administrative role preferred.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• Attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.
• Familiarity with fleet management systems is an asset.
• Must have a drivers license.

Working Conditions :

• Full-time position, Monday to Friday with every 4th weekend working.
• Office-based role with occasional travel for fleet-related tasks.
• Professional and collaborative work environment.

Are you the kind of person who keeps everything running smoothly with a smile? Were looking for a vibrant, organized, and confident Front Desk Office Administrator to become the face and heartbeat of our office.

If you're a proactive multitasker with a keen eye for detail and a flair for communication, we want to hear from you! Join a dynamic and inclusive team where no two days are the same.

What You'll Be Responsible For :

Warmly welcoming and assisting visitors, clients, and staff

Managing incoming calls and emails professionally

Scheduling appointments, meetings, and coordinating travel

Planning and organizing team birthdays and monthly team-building events

Creating and managing purchase orders daily

Overseeing filing for debtors, creditors, and audit prep

Coordinating vehicle servicing, repairs, and insurance profiles

Supporting BBBEE-related activities and documentation

Running occasional office errands

Managing and distributing staff workwear

Handling deliveries : receiving supplier goods and dispatching customer orders / payments

Monitoring and maintaining office supplies, including first aid stock

Communicating internal notices and updates effectively

Ensuring office documentation is up-to-date, accurate, and well-organized

Flexibility is key! You may occasionally be required to assist with additional duties aligned with business needs.

What Youll Need to Succeed :

A valid drivers license and access to your own vehicle

Proficiency in Microsoft Office (Word and Excel)

Basic knowledge of bookkeeping

Strong organizational , administrative , and communication skills

A polished, professional appearance and friendly attitude

Ability to prioritize , multitask , and work well under pressure

Why Join Us?

A collaborative, energetic team culture

Opportunities to grow your skills in a corporate environment

Make a real impact in the day-to-day success of the business

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SUMMARY:

An established leader in the manufacture and supply of thermoplastic products is seeking a vibrant, well-presented, and confident Front Desk Office Administrator to join their dynamic corporate team in Killarney Gardens, Cape Town.

Recruiter:

West Coast Personnel

Job Ref:

CPT /SM

Date posted:

Thursday, July 3, 2025

Location:

Killarney Gardens, South Africa

Salary:

R12k Monthly

SUMMARY:

An established leader in the manufacture and supply of thermoplastic products is seeking a vibrant, well-presented, and confident Front Desk Office Administrator to join their dynamic corporate team in Killarney Gardens, Cape Town.

POSITION INFO:

The ideal candidate is proactive, deadline-driven, and able to multitask efficiently in a fast-paced environment. If you're a go-getter who thrives under pressure, communicates clearly, and enjoys being part of a diverse team, this could be the perfect opportunity for you.

Minimum Requirements:

• Matric Certificate
• 5+ years’ experience in similar role
• Valid driver’s license and own vehicle
• Proficient in Microsoft Office (Word and Excel)
• Basic bookkeeping knowledge
• Strong organizational and communication skills
• Professional appearance and demeanour
• Ability to manage multiple tasks and prioritize effectively
  
  

• Greet and assist visitors professionally
• Handle incoming calls and emails
• Schedule meetings and appointments
• Coordinate travel arrangements
• Organize staff birthday celebrations and monthly team-building initiatives
• Create and manage purchase orders daily
• File documents for debtors, creditors, and audit preparation
• Schedule and monitor vehicle servicing and repairs
• Assist in managing insurance profiles and claims
• Support BBBEE project activities
• Run errands as required
• Manage office supply inventory
• Oversee staff workwear distribution
• Receive supplier deliveries and manage outgoing customer deliveries and payments
• Manage onsite first aid supplies
• Handle internal staff communications and notice distribution
• Maintain organized and up-to-date filing systems
• From time to time, responsibilities may be adjusted depending on business needs, but will remain reasonable and related to the role.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Advertising Services

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Get notified about new Front Office Administrator jobs in Cape Town, Western Cape, South Africa .

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• Ability to work as part of a team to ensure guest satisfaction
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