1,003 Guest Service Roles jobs in South Africa

About Us

Albany Hotel is a welcoming and service focused property known for delivering exceptional guest experiences. As part of our front office team, you'll be at the heart of guest interaction providing warm welcomes, seamless check-ins, and professional reservation assistance.

Job Summary

We are looking for a friendly, reliable, and detail-oriented Front Desk / Reservations Agent to join our team. This role is responsible for handling guest check-ins/outs, managing bookings, and providing exceptional customer service to ensure every guest feels at home.

Key Responsibilities

Front Desk:

• Greet all guests with a warm, professional demeanour.
• Perform check-in and check-out procedures efficiently using hotel software (PMS).
• Answer guest inquiries in person, over the phone, and via email.
• Process payments, post charges, and maintain accurate guest folios.
• Address guest concerns and resolve issues promptly or escalate as needed.
• Coordinate with housekeeping and maintenance to meet guest needs.

Reservations:

• Handle new reservations, modifications, and cancellations via phone, email, and OTA platforms , Agoda, etc.).
• Accurately enter bookings into the hotel's Property Management System.
• Monitor room availability to maximize occupancy.
• Upsell room types, amenities, and packages when appropriate.
• Confirm reservations and send booking confirmations to guests.
• Manage group bookings and special requests.

Requirements

• High school diploma or equivalent required.
• Prior experience in hotel front desk or reservations preferred.
• Familiarity with hotel PMS software is a plus.
• Excellent communication and customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Flexible availability, including nights, weekends, and holidays.
• Basic computer skills (Microsoft Office, email, data entry).

Salary

• Market related

Schedule

• 8-hour shifts
• Morning, evening, weekend and public holiday availability required

How to Apply

Submit your application directly through Indeed with your resume and a brief cover letter. We look forward to welcoming a new member to our front desk team

Job Types: Full-time, Permanent

Work Location: In person

We’re looking for a professional, highly organised multitasker to take charge of our front desk while keeping our administrative and fleet management functions running like clockwork. This role is perfect for someone who can balance being the friendly first impression of our business with the efficiency and accuracy needed to manage back-office operations.

• Be the face of the office – greet and assist visitors warmly, and direct them to the right people.
• Answer and manage incoming calls with professionalism and efficiency.
• Keep the reception area tidy, organised, and welcoming at all times.
• Manage incoming and outgoing correspondence and documentation.
• Provide administrative support: data entry, filing, scheduling, and records management.
• Assist with fleet coordination – tracking vehicle usage, maintenance schedules, and service logs.
• Support procurement and inventory management for office and vehicle supplies.
• Help organise meetings – from preparing agendas to taking accurate minutes.

• High school diploma (Matric) required; additional office management training a plus.
• Proven experience in a front desk, admin, or coordination role preferred.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong organisational skills and the ability to juggle multiple priorities.
• Attention to detail and problem-solving ability.
• Comfortable working both independently and as part of a collaborative team.
• Familiarity with fleet management systems is an advantage.

Overview

The main objective of the Front Desk Coordinator role is to only make client commitments you are able to keep in order to maintain client satisfaction levels. Make sure customer satisfaction is the main priority. The goal is to always meet or exceed the expectation of every client. To ensure the overall smooth running of all functions of the business.

• Professional Conduct
• Conduct yourself with honesty, integrity, and loyalty throughout your employment.
• Carry out all duties and functions as assigned by management.
• Comply with all lawful and reasonable instructions issued by your supervisors.
• Promote and uphold the professional image and reputation of SCINMed.
• Maintain a respectful, friendly, and helpful approach toward clients and colleagues.
• Ensure neat, polished personal appearance in line with SCINMed’s grooming standards.
• Communicate clearly, courteously, and professionally at all times.
• Serve as a key point of contact, facilitating efficient communication across the team.
• Collaborate as a supportive and cooperative team member.
• Use initiative and problem-solving skills to manage challenges proactively.
• Work efficiently under pressure while maintaining service quality.
• Manage time effectively to meet deadlines and ensure smooth daily operations.
• Regularly review and optimize the appointment schedule.
• Follow all policies, protocols, and SOPs consistently.

• Manage petty cash, monitor the opening float, and track cash flow accurately.
• Check and verify daily sales closures across systems.
• Process EFT payment adjustments and monitor related email communications.
• Send booking confirmations to spa clients for the following day.
• Send appointment reminders to doctor’s patients two days in advance.
• Call doctor’s patients to confirm next-day appointments.
• Monitor and promptly respond to voicemails and incoming emails.
• Communicate with Finance on outstanding debtor accounts.
• Email doctor’s daily schedule in advance and again on the day of appointments.
• Prepare, retrieve, and maintain patient files (new and existing).
• Coordinate doctor’s appointments, managing times, durations, and treatment sequences.
• Respond to all online queries within two hours of receipt.
• Professionally manage phone, walk-in, and digital booking requests.
• Confirm same-day appointments and ensure all files are filed at day-end.
• Accurately complete daily cash-up procedures.
• Clock in / out on Zenoti system for attendance records.

• Follow up on all online queries and update the online query spreadsheet.
• Monitor treatment schedule follow-ups and client engagement.
• Update WhatsApp stories with promotional material.
• Collect and manage daily guest feedback.
• Participate in maintaining cleanliness and order in the spa.

• Finalize treatment schedule spreadsheet by the 2nd of each month for reporting.
• Review outstanding accounts with management, generate invoices, and send to clients.
• Update account spreadsheets to reflect invoicing and payments.
• Distribute promotional messages via SMS / WhatsApp.
• Prepare monthly marketing / advertising ideas for management review.
• Maintain a list of clients overdue for follow-up appointments.
• Assist with stock ordering and inventory control.

• Take on any other duties as reasonably requested by management.
• Actively support team collaboration and knowledge sharing.
• Represent SCINMed’s values, professionalism, and strategic vision in all interactions.

We are seeking a motivated and organized individual to join our team as a Front Desk Assistant in the Administrative & Fleet Management department in Cape Town. This role is vital in ensuring the smooth operation of front desk responsibilities and providing support to our administrative and fleet teams.

Key Responsibilities :

• Greet and assist visitors in a professional and friendly manner.
• Answer and direct phone calls to the appropriate personnel.
• Maintain front desk area, ensuring it is tidy and presentable.
• Manage incoming and outgoing correspondence.
• Provide administrative support such as data entry, filing, and scheduling.
• Assist with coordination and documentation of fleet management tasks.
• Monitor and track vehicle usage, maintenance schedules, and logs.
• Support procurement and inventory of office and vehicle supplies.
• Assist in organizing meetings, preparing agendas, and taking minutes.

Qualifications :

• High school diploma or equivalent; additional certification in Office Management or related field is a plus.
• Proven experience in a front desk or administrative role preferred.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• Attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.
• Familiarity with fleet management systems is an asset.
• Must have a drivers license.

Working Conditions :

• Full-time position, Monday to Friday with every 4th weekend working.
• Office-based role with occasional travel for fleet-related tasks.
• Professional and collaborative work environment.

Company Description
HYDE Johannesburg Rosebank is a unique opportunity to experience a one-of-a-kind lifestyle hotel brand.

The hotel is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 131 rooms with natural textures and artisan touches.

The hotel boasts a range of luxurious rooms each meticulously designed to provide the utmost comfort and style.

Job Description
Job Purpose
Provide a naturally friendly, helpful, and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return. Takes responsibility for the smooth and efficient operation of the Front Office shift as his/her primary operational responsibility by performing all process and service tasks to the standard of a Luxury Hotel. Works closely with the relevant Department Teams to ensure a coordinated service effort between Front Office and the different department teams, and that Front Office facilities and equipment are maintained in perfect condition and working order.

Primary Responsibilities
General Responsibilities

• Effectively utilises software applications and communication tools that are used to facilitate the booking, arrival, stay, billing and departure of residents and guests
• Effectively works with processes and systems that enable guests to be comfortably accommodated to the highest standards of the hotel
• Effectively utilises property management software and tools to monitor the preferences of Hotel Guests
• Effectively manages processes and systems that ensure the safety and security of the hotel, its guests and employees
• Ensures efficient collaboration and communication with other service departments

Customer Specific Responsibilities

• Assists the Front Office Management to ensure world-class service is delivered to the Guest, by adhering to all interpersonal, policy and process requirements, on all matters impacting the Guest Service provision
• Ensures that work within the polices, processes and standards directly affecting the Guests is carried out in a manner that reflects their safety, security concerns and preferences
• Assists with the implementation and monitoring of processes and systems that ensure the highest levels of confidentiality and security of information.

People Specific Responsibilities

• With the Front Office Management, ensures that new team members are effectively assimilated into the Front Office culture and standards of service
• Actively participates in the continuous development of Self and Department Team Members
• Conscientiously participates in personal feedback and performance appraisals
• Actively supports an environment that contributes to positive employee engagement and commitment to the job.

Quality Specific Responsibilities

• Ensures that the she understands, complies with and consistently applies relevant quality related standards policies, processes, rules and procedures
• Notices and communicates opportunities to further improve quality standards
• Responds positively to efforts to implement improvement opportunities and works with other Team Members to support change to improve Guest feedback metrics
• Works accurately with systems and methods that capture and communicate Guests' preferences, likes and dislikes as appropriate without compromising their privacy.

Finance Specific Responsibilities

• Performs a daily "Pit-Check" process to ensure that all charges are correctly posted and unallocated balances are speedily resolved and with minimal loss to the hotel.
• Looks for ways to improve the usage of equipment and reduce consumption of stock without compromising the Guest Service experience
• Reports imminent 'stock-outs' to avoid service compromise
• Actively looks out for opportunities for Up-Sell and Cross-Sell and takes advantage of these.

Qualifications

• Proficient user in OPERA Cloud
• 2 years of previous experience in hospitality Front Office operations of a luxury hotel
• Ability to anticipate future circumstances, conditions and requests and use these scenarios to plan for the future
• Degree or equivalent in Hospitality Management / Leadership
• Significant Background in Front Office Service of a luxury hotel
• High degree of confidentiality and protection of sensitive information
• Committed to creating environments and systems that enable the delivery of exceptional and personalised services
• Displays a sense of urgency and dedication to meeting the needs and wishes of others.
• Beginner Microsoft 365: Microsoft Excel, Word, Excel, PowerPoint, Outlook

Additional Information

What Awaits You.

• The opportunity to join an international and innovative and fast-growing group.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

Friendly, presentable and computer savy? We want you

Join the Sorbet Plettenberg Bay family - 1 permanent position and 2 seasonal

*Must live in Plettenberg Bay or have reliable transport to the salon*

Send your CV to

Job Type: Full-time

Work Location: In person

Role Description

This is a full-time, on-site role for a Front Desk Receptionist located in Roodepoort. The Front Desk Receptionist will handle day-to-day receptionist duties, including greeting visitors, managing phone calls, and performing clerical tasks. Responsibilities also include maintaining the front desk area, ensuring it is clean and organized, as well as providing excellent customer service and effective communication with clients and staff.

Qualifications

• Phone Etiquette and Communication skills
• Receptionist Duties and Clerical Skills
• Customer Service skills
• Excellent organizational and multitasking abilities
• Strong attention to detail and reliability
• Ability to work independently and as part of a team
• Previous experience in a receptionist or front desk role is an advantage
• High School Diploma or equivalent qualification