77 Front Line Manager In Banking Customer Care Assistant Manager English On Site Johannesbur jobs in Johannesburg

Salary : R204,000 per annum (market-related, subject to experience)

Job Description

We are seeking a dedicated and professional Client Support Officer to deliver exceptional service to clients. The successful candidate will handle client inquiries, resolve issues, and maintain strong relationships to ensure client satisfaction. This role involves managing client communications, processing requests, and collaborating with internal teams to meet client needs.

Key Responsibilities

Respond to client inquiries via phone, email, or in-person, ensuring timely and accurate resolutions.

Process client requests, including orders, complaints, and account updates.

Maintain accurate client records in CRM systems and generate reports as needed.

Build and nurture positive relationships with clients to enhance retention and satisfaction.

Collaborate with internal teams (e.g., sales, technical support) to address client requirements.

Identify opportunities to improve client experience and provide feedback to management.

Ensure compliance with company policies and South African labor and consumer protection regulations.

Educational Qualifications

South African High School Qualification : National Senior Certificate (Matric / Grade 12) with passes in Mathematics and English.

Tertiary Qualification (Advantageous) :

National Certificate Vocational (NCV) Level 4 in Office Administration or Marketing from an accredited TVET College.

OR National Diploma (N4-N6) in Business Management, Customer Service, or Office Administration from a TVET College.

OR Diploma / Degree in Business Administration, Customer Service, Marketing, or a related field from a recognized university.

Experience and Skills

0-2 years of experience in customer service, client support, or a related role (experience in a TVET or client-facing environment is an advantage).

Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM software (e.g., Salesforce, Zoho, or HubSpot is advantageous).

Excellent communication, interpersonal, and problem-solving skills.

Ability to handle high-pressure situations and multitask in a fast-paced environment.

Basic understanding of South African tax laws and compliance (e.g., PAYE, UIF, SDL) is a plus.

Additional Requirements

Ability to undergo vetting processes (citizenship, criminal checks, qualification verification).

Package and Benefits

In compliance with South African labor laws, the remuneration package includes :

Basic Salary : R204,000 per annum, subject to annual review based on performance.

Statutory Benefits :

Contribution to Unemployment Insurance Fund (UIF) as per the Unemployment Insurance Act.

Skills Development Levy (SDL) contributions for ongoing training and development.

Pay-As-You-Earn (PAYE) tax deductions as per South African Revenue Service (SARS) regulations.

Additional Benefits :

Medical aid contribution (50% employer contribution to a registered medical scheme).

Pension / provident fund contribution (7.5% employer contribution, matched by employee).

Annual performance-based bonus (discretionary, typically 1-2 months salary).

21 days of annual leave, plus public holidays as per the Basic Conditions of Employment Act.

Paid sick leave (30 days over a 3-year cycle) and family responsibility leave (5 days per annum).

Professional Development : Access to training programs and learnerships to enhance skills in client service and relationship management.

Application Process

Submit a comprehensive CV with three contactable references.

Include certified copies of qualifications (not older than three months).

Shortlisted candidates will undergo a vetting process, including citizenship, criminal, and qualification checks.

Correspondence will be limited to shortlisted candidates.

Notes

Late applications will not be accepted.

The employer is committed to diversity and equity in employment, in line with South African labor laws.

We are an equal opportunity employer and encourage applications from all qualified candidates.

We are seeking a candidate who is eager to embrace challenges and tackle them head-on. The ideal individual will be goal-driven, self-motivated, and proactive in their approach to achieving success.

Responsibilities:
• Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
• Cultivate and maintain strong, lasting relationships with clients by understanding their unique needs and requirements.
• Collaborate with internal teams to ensure client satisfaction and the successful delivery of projects.
• Effectively communicate client feedback and requirements.
• Work closely with the sales team to onboard new clients and facilitate a smooth transition process.
• Monitor client accounts and track key performance indicators to ensure client retention and growth.
• Address and resolve any issues or conflicts that arise during client engagements, ensuring positive outcomes.

Requirements:
• At least one year of client liaison experience (preferred).
• Proven experience in a client-facing role, ideally within a similar industry or environment.
• Exceptional interpersonal and communication skills, with the ability to establish rapport and build trust with clients.
• Strong organizational and multitasking abilities, with a keen attention to detail and efficiency.
• Excellent problem-solving skills and the ability to think critically and act decisively in high-pressure situations.
• Proficiency in customer relationship management (CRM) software and the Microsoft Office suite.
• Ability to adapt to and accommodate varying client needs and preferences.
• Knowledge of sales techniques and strategies is an advantage.

Work Hours:
• Monday to Friday: 08:00 - 17:00
Please note that this is a full-time position.

Salary Range:
• R6,000 – R14,000 per month, based on experience and qualifications.

We are seeking a candidate who is eager to embrace challenges and tackle them head-on. The ideal individual will be goal-driven, self-motivated, and proactive in their approach to achieving success. Responsibilities:

• Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
• Cultivate and maintain strong, lasting relationships with clients by understanding their unique needs and requirements.
• Collaborate with internal teams to ensure client satisfaction and the successful delivery of projects.
• Effectively communicate client feedback and requirements.
• Work closely with the sales team to onboard new clients and facilitate a smooth transition process.
• Monitor client accounts and track key performance indicators to ensure client retention and growth.
• Address and resolve any issues or conflicts that arise during client engagements, ensuring positive outcomes.

• At least one year of client liaison experience (preferred).
• Proven experience in a client-facing role, ideally within a similar industry or environment.
• Exceptional interpersonal and communication skills, with the ability to establish rapport and build trust with clients.
• Strong organizational and multitasking abilities, with a keen attention to detail and efficiency.
• Excellent problem-solving skills and the ability to think critically and act decisively in high-pressure situations.
• Proficiency in customer relationship management (CRM) software and the Microsoft Office suite.
• Ability to adapt to and accommodate varying client needs and preferences.
• Knowledge of sales techniques and strategies is an advantage.

Join to apply for the Service Manager: Client Support role at Momentum

Join to apply for the Service Manager: Client Support role at Momentum

Momentum Securities provides a full range of stockbroking services supported by strong management and administrative capabilities. We pride ourselves on product innovation and client service. One of our key strengths is our ability to devise solutions for your individual needs, with all our expertise at your disposal. We provide a full range of stockbroking solutions including traditional trade executions (non-discretionary/self-managed portfolio), an advisory portfolio, full-service stockbroking services and specialist research integrating both a macro and micro market view.

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

The purpose of the Service Manager: Client services role is to provide guidance, instruction, direction, and leadership to the group of Client Services Specialists, to achieve key results. The team leader monitors the quantitative and qualitative output of the team, with a deep understanding of risk, compliance, the expectation of our regulators and the application thereof with in the team.

Requirements

QUALIFICATIONS AND EXPERIENCE

Qualifications:

• Business related degree
  
  

• 5+ years related experience in the financial services industry
• Understanding and knowledge of the interpretation and application of the various industry bodies, i.e., JSE, FSB, FIC, NRC
• 3-5 years Supervisory Experience
• Sound knowledge of Stockbroking
• Risk and Compliance Experience advantageous
  
  

• Build and maintain strong working relationships with existing institutional, internal as well as potential clients.
• Guide your team to follow-up and resolve client enquiries and problems through effective interaction with clients, product specialists, operations areas, and other internal or external staff and clients in a timely and professional manner in order to resolve queries and request for information.
• Engage in systems design and implementation to ensure quality service is delivered.
• Provide training and mentoring by making active daily contributions to help achieve team goals, targets, and successes.
• Ensure that existing projects are optimally and efficiently conducted from the Client Service perspective to support the overall Momentum Securities Client Support team, working together to create a combined centre of excellence.
• Participate and contribute to a culture of identifying and recommending improvements and changes that will facilitate and improve the client service experience, enhance cost effectiveness, increase operational efficiency, and reduce any risks or threats.
• Ensure that the organization’s strategic objectives are communicated and translated on system design.
• Offer support to Portfolio Managers and Stockbrokers alike, across all local and international platforms and associated product offerings.
  
  

• Efficiently managed cash inflows and outflows to and from various offshore custodial providers, ensuring accurate and timely transactions.
• Successfully balanced and reconciled data on the fee account with various offshore custodial providers, maintaining financial accuracy.
• Effectively oversaw the inflow and outflow of portfolios to and from various offshore custodial providers, ensuring smooth transitions.
• Ensured timely communication and election of offshore corporate action activities, maintaining compliance and operational efficiency.
• Oversee the management fee run on the offshore platform, ensuring accurate fee calculations and collections.
• Maintained secure and reliable offshore system access, supporting operational integrity and data security.
• Oversight over the full service-offering, providing insight and assistance to clients and team members.
• Deliver meaningful and relevant reporting on operations and client services functions, highlight insights, trends, root causes, how it can be prevented in future, etc., and report on agreed intervals.
• Ensure that continuous capacity reviews take place and raise ‘red flags’ in time for proper capacity planning into the future.
  
  

• Working Closely with Settlement officer to ensure that we adhere to the JSE settlement rules
• Supporting daily trade allocations and adjustment where required
• Assisting with the maintenance of data integrity and mapping of accounts on an automatic trade allocation system
  

• Direct daily activities within the team to meet business efficiency and execution goals
• Proactively lead and shape new initiatives to meet organizational goals.
• Keep abreast of economic trends and developments within MMI’s investment environment
• Identify opportunities to continuously enhance and improve client engagement
• Continuous identification and implementation of best practice process and policies to guide the team and inform service improvements.
• Ensures that there is enough staff in place to meet the fluctuating demands of clients by effectively interpreting call volumes, ad hoc projects, and month end activities
• Assists with client escalations, complaints, and queries.
• Actively improve your and your teams’ performance, and drive personal development, including continuously improving knowledge and skills for personal growth and development.
• Continuously develop own and teams’ expertise in terms of professional, industry, risk, compliance, and legislative knowledge.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional consistent client service.
• Promote the Securities’ GRIT values and inspire the team.
• Proactively and positively manage internal and external expectations through periods of change.
• Promote our Strategic Objectives and Goals: Quality and Experience
  
  

• Take high-level responsibility for managing both reputational and financial risk, because of processing instructions as well as interactions, with both internal and external clients.
• Oversee the management and resolution of escalated client complaints/enquiries received through various channels and platforms.
• Drive the complaints management approach - review and track report prepared, recorded, and monitored by yourself on client escalated enquiries, complaints, client feedback processes and error corrections, and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes, and report on agreed intervals.
• Coach, guide and offer advice to the team to ensure that all complaints are acknowledged and responded to within agreed SLAs, and/or escalated when required.
  
  

• Guide the team to actively look for opportunities to enhance operational efficiencies to improve service delivery and quality, as well as to decrease cost, and pursue them. Inspire the Service Managers and their teams to proactively contribute ideas for continuous improvement.
• Ensure that you always evaluate the operational processes for quality, effectiveness, and service experience, and propose adjustments as required.
• Develop standard operating procedures in order to implement the optimal processes and procedures (effective, efficient and high-quality output). Ensure that it is kept relevant and up to date.
• Manage financial and other company resources under your control with due respect.
  
  

• Ensure that you pro-actively identify, evaluate, report and manage the risks in your area of responsibility by reviewing functions, processes, procedures, systems etc., ensuring that adequate controls are in place to mitigate risk.
• Review the control environment and culture to ensure that current controls are effective and efficient.
• Ensure that you implement and monitor the application of good governance and treat customers fairly (TCF) principles, as well as legislative compliance within the client service teams.
• Taking high-level responsibility for the teams internal and external audit as well as compliance reports – ensuring that the Service Managers provide feedback promptly, and that any system/process/procedure/etc. is amended or improved to prevent repetition of failure or risk in the future.
  
  

• Checking things : Is meticulous in finding errors; ensures accuracy by being thorough and checking details; produces high quality work by being detailed.
• Examining information : Analyses and processes information; asks probing questions; strives to find solutions to problems.
• Following procedures : Conforms and adheres to rules; closely follows instructions and procedures; minimises risks by sticking to processes.
• Managing tasks : Manages tasks by being organised and methodical; plans activities systematically; sets priorities for tasks.
• Taking action : Takes action to make things happen; uses initiative to start things up; shows drive and invests personal energy.
• Upholding standards : Behaves ethically and justly; is discreet and maintains confidentiality; meets commitments by acting with integrity.
• Conveying self confidence : Is self-assured and projects inner confidence; is confident and determines own future; values own contributions.
• Deciding and Initiating Action: Makes prompt, clear decisions, which may involve tough choices or considered risks. Takes responsibility for actions, projects and people. Takes initiative, acts with confidence, and works under own direction. Initiates and generates activity.
• Delivering results and meeting customer expectations: Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical, and orderly way. Consistently achieves project goals.
• Persuading and Influencing: Makes a strong personal impression on others. Gains clear agreement and commitment from others by persuading, convincing and negotiating. Promotes ideas on behalf of self or others. Manages conflict. Makes effective use of political processes to influence and persuade others.
• Directing people : Is comfortable leading people; coordinates and directs groups; seeks to control things.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other

Referrals increase your chances of interviewing at Momentum by 2x

Get notified about new Service Manager jobs in Sandton, Gauteng, South Africa .

Johannesburg, Gauteng, South Africa 22 hours ago

City of Johannesburg, Gauteng, South Africa 1 week ago

Kempton Park, Gauteng, South Africa 20 hours ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 week ago

City of Johannesburg, Gauteng, South Africa 1 week ago

Sandton, Gauteng, South Africa 2 days ago

Alberton, Gauteng, South Africa 4 days ago

Johannesburg, Gauteng, South Africa 16 hours ago

Sandton, Gauteng, South Africa 2 days ago

Johannesburg, Gauteng, South Africa 7 months ago

Centurion, Gauteng, South Africa 3 days ago

Randburg, Gauteng, South Africa 4 days ago

Kempton Park, Gauteng, South Africa 3 weeks ago

Boksburg, Gauteng, South Africa 2 days ago

Centurion, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 week ago

City of Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 week ago

City of Johannesburg, Gauteng, South Africa 1 week ago

City of Johannesburg, Gauteng, South Africa 1 day ago

Johannesburg, Gauteng, South Africa $800.00-$1,300.00 2 months ago

Johannesburg, Gauteng, South Africa 16 hours ago

City of Johannesburg, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 week ago

Germiston, Gauteng, South Africa 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Service Manager: Client Support MMH241017-1 role at Momentum

Join to apply for the Service Manager: Client Support MMH241017-1 role at Momentum

Role Purpose

The purpose of the Service Manager: Client services role is to provide guidance, instruction, direction, and leadership to the group of Client Services Specialists, to achieve key results. The team leader monitors the quantitative and qualitative output of the team, with a deep understanding of risk, compliance, the expectation of our regulators and the application thereof with in the team.

Requirements

QUALIFICATIONS AND EXPERIENCE

Qualifications

• Business related degree
  
  

• 5+ years related experience in the financial services industry
• Understanding and knowledge of the interpretation and application of the various industry bodies, i.e., JSE, FSB, FIC, NRC
• 3-5 years Supervisory Experience
• Sound knowledge of Stockbroking
• Risk and Compliance Experience advantageous
  
  

• Build and maintain strong working relationships with existing institutional, internal as well as potential clients.
• Guide your team to follow-up and resolve client enquiries and problems through effective interaction with clients, product specialists, operations areas, and other internal or external staff and clients in a timely and professional manner in order to resolve queries and request for information.
• Engage in systems design and implementation to ensure quality service is delivered.
• Provide training and mentoring by making active daily contributions to help achieve team goals, targets, and successes.
• Ensure that existing projects are optimally and efficiently conducted from the Client Service perspective to support the overall Momentum Securities Client Support team, working together to create a combined centre of excellence.
• Participate and contribute to a culture of identifying and recommending improvements and changes that will facilitate and improve the client service experience, enhance cost effectiveness, increase operational efficiency, and reduce any risks or threats.
• Ensure that the organization’s strategic objectives are communicated and translated on system design.
• Offer support to Portfolio Managers and Stockbrokers alike, across all local and international platforms and associated product offerings.
  
  

• Efficiently managed cash inflows and outflows to and from various offshore custodial providers, ensuring accurate and timely transactions.
• Successfully balanced and reconciled data on the fee account with various offshore custodial providers, maintaining financial accuracy.
• Effectively oversaw the inflow and outflow of portfolios to and from various offshore custodial providers, ensuring smooth transitions.
• Ensured timely communication and election of offshore corporate action activities, maintaining compliance and operational efficiency.
• Oversee the management fee run on the offshore platform, ensuring accurate fee calculations and collections.
• Maintained secure and reliable offshore system access, supporting operational integrity and data security.
• Oversight over the full service-offering, providing insight and assistance to clients and team members.
• Deliver meaningful and relevant reporting on operations and client services functions, highlight insights, trends, root causes, how it can be prevented in future, etc., and report on agreed intervals.
• Ensure that continuous capacity reviews take place and raise ‘red flags’ in time for proper capacity planning into the future.
  
  

• Working Closely with Settlement officer to ensure that we adhere to the JSE settlement rules
• Supporting daily trade allocations and adjustment where required
• Assisting with the maintenance of data integrity and mapping of accounts on an automatic trade allocation system
  

• Direct daily activities within the team to meet business efficiency and execution goals
• Proactively lead and shape new initiatives to meet organizational goals.
• Keep abreast of economic trends and developments within MMI’s investment environment
• Identify opportunities to continuously enhance and improve client engagement
• Continuous identification and implementation of best practice process and policies to guide the team and inform service improvements.
• Ensures that there is enough staff in place to meet the fluctuating demands of clients by effectively interpreting call volumes, ad hoc projects, and month end activities
• Assists with client escalations, complaints, and queries.
• Actively improve your and your teams’ performance, and drive personal development, including continuously improving knowledge and skills for personal growth and development.
• Continuously develop own and teams’ expertise in terms of professional, industry, risk, compliance, and legislative knowledge.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional consistent client service.
• Promote the Securities’ GRIT values and inspire the team.
• Proactively and positively manage internal and external expectations through periods of change.
• Promote our Strategic Objectives and Goals: Quality and Experience
  
  

• Take high-level responsibility for managing both reputational and financial risk, because of processing instructions as well as interactions, with both internal and external clients.
• Oversee the management and resolution of escalated client complaints/enquiries received through various channels and platforms.
• Drive the complaints management approach - review and track report prepared, recorded, and monitored by yourself on client escalated enquiries, complaints, client feedback processes and error corrections, and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes, and report on agreed intervals.
• Coach, guide and offer advice to the team to ensure that all complaints are acknowledged and responded to within agreed SLAs, and/or escalated when required.
  
  

• Guide the team to actively look for opportunities to enhance operational efficiencies to improve service delivery and quality, as well as to decrease cost, and pursue them. Inspire the Service Managers and their teams to proactively contribute ideas for continuous improvement.
• Ensure that you always evaluate the operational processes for quality, effectiveness, and service experience, and propose adjustments as required.
• Develop standard operating procedures in order to implement the optimal processes and procedures (effective, efficient and high-quality output). Ensure that it is kept relevant and up to date.
• Manage financial and other company resources under your control with due respect.
  
  

• Ensure that you pro-actively identify, evaluate, report and manage the risks in your area of responsibility by reviewing functions, processes, procedures, systems etc., ensuring that adequate controls are in place to mitigate risk.
• Review the control environment and culture to ensure that current controls are effective and efficient.
• Ensure that you implement and monitor the application of good governance and treat customers fairly (TCF) principles, as well as legislative compliance within the client service teams.
• Taking high-level responsibility for the teams internal and external audit as well as compliance reports – ensuring that the Service Managers provide feedback promptly, and that any system/process/procedure/etc. is amended or improved to prevent repetition of failure or risk in the future.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other

Referrals increase your chances of interviewing at Momentum by 2x

Get notified about new Service Manager jobs in Sandton, Gauteng, South Africa .

Johannesburg, Gauteng, South Africa 4 days ago

City of Johannesburg, Gauteng, South Africa 1 week ago

Sandton, Gauteng, South Africa 5 days ago

Kempton Park, Gauteng, South Africa 4 days ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 week ago

City of Johannesburg, Gauteng, South Africa 2 weeks ago

Alberton, Gauteng, South Africa 1 week ago

Sandton, Gauteng, South Africa 5 days ago

Johannesburg, Gauteng, South Africa 7 months ago

Kempton Park, Gauteng, South Africa 3 days ago

Centurion, Gauteng, South Africa 1 week ago

Randburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 3 days ago

Boksburg, Gauteng, South Africa 5 days ago

Centurion, Gauteng, South Africa 1 week ago

City of Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 week ago

City of Johannesburg, Gauteng, South Africa 4 days ago

City of Johannesburg, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 5 hours ago

Kempton Park, Gauteng, South Africa 11 hours ago

Johannesburg, Gauteng, South Africa 1 week ago

City of Johannesburg, Gauteng, South Africa 2 weeks ago

Centurion, Gauteng, South Africa 1 day ago

Johannesburg, Gauteng, South Africa 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Johannesburg, South Africa | Posted on 02/24

We are looking for a motivated and ambitious Technical IT Sales Graduate to join our Johannesburg office.

This role is the perfect opportunity to kick-start your career in IT, with hands-on experience, industry certifications, and mentorship from senior professionals.

1. Implement Business Applications – Assist in deploying, configuring, and customizing leading IT solutions for clients.
2. Provide Client Support – Troubleshoot and resolve client requests related to software applications and IT infrastructure through the service desk.
3. Engage with Clients – Communicate technical solutions clearly to both technical and non-technical users.
4. Undergo Training & Certification – Receive structured training in leading IT and networking applications, gaining industry-recognized certifications.
5. Collaborate with Senior Professionals – Work alongside industry experts on real-world projects to develop your technical and consulting skills.

• Hands-on experience in IT consulting and business application implementation.
• Training and certification in leading IT and networking technologies.
• Mentorship from senior industry leaders.
• A dynamic and growth-focused work environment.

If you're eager to build a career in IT, gain real-world experience, and work with top professionals in the industry, we want to hear from you!

• Recent graduate with a Bachelor's degree in IT, Computer Science, Information Systems, Finance, SCM, or a related field.
• Passion for technology and a willingness to learn.
• Strong analytical and problem-solving skills.
• Excellent communication skills with the ability to engage with clients.
• Basic understanding of IT systems, networking, or business applications (advantageous but not required).

Johannesburg, South Africa | Posted on 02/24/2025

We are looking for a motivated and ambitious Technical IT Sales Graduate to join our Johannesburg office. This role is the perfect opportunity to kick-start your career in IT, with hands-on experience, industry certifications, and mentorship from senior professionals.

As a Technical IT Sales Graduate, you will:

• Implement Business Applications – Assist in deploying, configuring, and customizing leading IT solutions for clients.
• Provide Client Support – Troubleshoot and resolve client requests related to software applications and IT infrastructure through the service desk.
• Engage with Clients – Communicate technical solutions clearly to both technical and non-technical users.
• Undergo Training & Certification – Receive structured training in leading IT and networking applications, gaining industry-recognized certifications.
• Collaborate with Senior Professionals – Work alongside industry experts on real-world projects to develop your technical and consulting skills.

What we offer:

• Hands-on experience in IT consulting and business application implementation.
• Training and certification in leading IT and networking technologies.
• Mentorship from senior industry leaders.
• A dynamic and growth-focused work environment.

If you’re eager to build a career in IT, gain real-world experience, and work with top professionals in the industry, we want to hear from you!

• Recent graduate with a Bachelor’s degree in IT, Computer Science, Information Systems, Finance, SCM or a related field.
• Passion for technology and a willingness to learn.
• Strong analytical and problem-solving skills.
• Excellent communication skills with the ability to engage with clients.
• Basic understanding of IT systems, networking, or business applications (advantageous but not required).

Johannesburg, South Africa | Posted on 02/24/2025

We are looking for a motivated and ambitious Technical IT Sales Graduate to join our Johannesburg office. This role is the perfect opportunity to kick-start your career in IT, with hands-on experience, industry certifications, and mentorship from senior professionals.

As a Technical IT Sales Graduate, you will:

• Implement Business Applications – Assist in deploying, configuring, and customizing leading IT solutions for clients.
• Provide Client Support – Troubleshoot and resolve client requests related to software applications and IT infrastructure through the service desk.
• Engage with Clients – Communicate technical solutions clearly to both technical and non-technical users.
• Undergo Training & Certification – Receive structured training in leading IT and networking applications, gaining industry-recognized certifications.
• Collaborate with Senior Professionals – Work alongside industry experts on real-world projects to develop your technical and consulting skills.

What we offer:

• Hands-on experience in IT consulting and business application implementation.
• Training and certification in leading IT and networking technologies.
• Mentorship from senior industry leaders.
• A dynamic and growth-focused work environment.

If you’re eager to build a career in IT, gain real-world experience, and work with top professionals in the industry, we want to hear from you!

• Recent graduate with a Bachelor’s degree in IT, Computer Science, Information Systems, Finance, SCM or a related field.
• Passion for technology and a willingness to learn.
• Strong analytical and problem-solving skills.
• Excellent communication skills with the ability to engage with clients.
• Basic understanding of IT systems, networking, or business applications (advantageous but not required).

• At least 2 years of experience in a Customer Service Agent role
• Ability and willingness to work shift work

We are seeking a proactive, enthusiastic Customer Service Agent to join our dynamic team in the iGaming industry. This individual will provide excellent customer support to ensure players have seamless gaming experience, answering queries, resolving issues, and maintaining high standards of service. The ideal candidate has a passion for helping others, thrives in fast-paced environments, and is excited to be part of a vibrant, customer-centric team.

• Provide World-Class Service: Deliver exceptional customer service to players across agreed communication channels including email and live chat.
• First Contact Resolution: Strive for immediate resolution of all player queries and concerns, aiming for satisfaction on first contact.
• Handle Player Queries: Manage incoming player queries, ensuring responses are timely, professional, and aligned with company service standards.
• Monitor Player Satisfaction: Keep track of player engagement and satisfaction, ensuring their experience is continually enhanced by identifying improvements and making recommendations to the CS Manager and/or Team Lead.
• Internal Collaboration: Work closely with senior agents, managers, and other departments to resolve player-related issues and escalate when necessary.
• Real-time Systems: Awareness of internal systems and notify management of any potential issues, ensuring all systems run smoothly during each shift.
• Competitor Analysis: Conduct competitor analysis on customer service practices and propose improvements to maintain the company’s competitive edge.
• Quality Assurance: Ensure all communications with players meet the highest quality standards and comply with company policies and procedures.
• Documentation and Reporting: Ensure all player interactions and feedback are accurately documented and reported in internal systems, following company protocols.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties to achieve business objectives.

• Experience within Customer Service.
• Flexibility: Ability to work shifts, weekends, and holidays as required, ensuring 24/7 support coverage
• Team player: Collaborative mindset, with experience working with cross-functional teams (e.g., product, marketing, and compliance teams).
• Fluent English – both written and spoken.
• Proven planning and organisational skills.
• Experience in customer service within a large volume call center environment, experience in gaming or a related industry is an advantage.
• Strong passion for customer service and creating lasting relationships with players
• Ability to stay informed about industry trends and competitors
• Energetic, dynamic, and enthusiastic about providing excellent service
• Familiarity with CRM software, live chat platforms, and basic troubleshooting; experience with iGaming platforms is advantageous

• The ideal candidate will be a self-motivated energetic individual
• Requires a target driven individual
• Effective and well-developed communication skills are a prerequisite for the role, both written and verbal
• Innovation and ability to think “outside the box”
• Strong work ethic
• Ability to thrive in a fast-paced environment and value attention to detail
• Candidates have a level of understanding people maintaining a positive, empathetic attitude toward players and team members
• Change management: Ability to deal with high levels of change and continuing to stay motivated, focused and results driven
• FUN and high energy!

• Managerially Accountable to: Customer Service Manager and CS Team Leads