75 First National Bank jobs in Randburg
Banking Operations Analyst
Posted 20 days ago
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The Banking Operations Analyst is responsible for the identifying, communicating and correcting / resolving of missing or erroneous deposits transactions as well as resolving customer deposit complaints timeously to improve and uphold a positive customer experience and protect and support revenue growth in the business. The Banking Operations Analyst is also responsible for the monitoring of processing throughout multiple regions and taking corrective actions should there be interruption to processing to ensure that we uphold a good customer experience across the Betway Platform.
Key Responsibilities:
- Accurate Sourcing of statement data as per the operational requirement.
- Timeous resolution of escalations/queries based on Company / Team SLA.
- Accurate and timeous capturing of manual credits to ensure our customers have received the best possible experience within the expected SLA.
- Investigate and highlight problematic processors / systems affecting transactional processing, escalate and drive resolution by assisting internal Devs and external third parties to get resolve processing issues.
- Review training manuals, Product documents and SOP’s provided and enhance the manuals with new information that can assist the team to enhance their knowledge.
- Build relationships with Finance, Call Centres and other internal and external teams to ensure optimal resolution of escalations and quick responses and implementation on development requests or information needed.
- Communicate changes in process / notifications from processors or banks and any other relevant information regarding Monies in to other departments to ensure knowledge sharing and to enable other teams to be better prepared to manage the customer’s experience.
- Investigate and Review competitor’s offerings through daily research and query/escalation monitoring and put forward researched suggestions of changes required to improve our offering and ultimately our customers experience with our brand.
- Identify possible risk areas in process or systems with suggestions for changes required to management to mitigate these risk areas and protect our Brand form financial loss or abuse.
- Consistently be improving skills and knowledge through Self-Development and Upskilling in all areas.
- Perform manual reconciliations where necessary.
- Identify data/statement issues and escalate to Appropriate 3rd party or internal departments to have issues resolved.
- Being able to Trouble shoot issues directly with 3rd party Processors, and internal departments to identify cause and put forward researched solutions suggestions to fix any current issues that might occur and prevent issues from occurring in future.
- Must be aware of current and upcoming sporting events and have insight on events that could contribute to volume spikes in the business.
- Assist with integration testing and on boarding of new processing providers
- Continuously review and evaluate the customer journey and actively take part in improving the customer’s experience.
- Identify and put forward areas for improvement in efficiency around process or policies through automation, bulk functions or enhancements to manual processes.
- Monitor Monies In reports and statistics daily to highlight spikes and alerts to management and 3rd parties to ensure minimal customer negative impact and quick resolutions.
- Work closely with the Call Centre to monitor volumes whilst investigating possible impacted areas and assist Call centre management to identify root causes of volume drivers and escalate to relevant responsible teams to take quick action.
- Include detailed analysis of shifts in handovers outlining the volume drivers and important information or actions taken during shift to ensure management and the team is always up to date and able to take follow up actions post shifts.
- Effectively communicate findings concerning processing issues to relevant stakeholders with informative and detailed supporting analysis of the issues being experienced so stakeholders can make informed decisions and take relevant actions.
- Intermediate / Advanced Excel Skills.
- A good functional understanding of transactional processing via Mobile money, Cards, E-cash/E-Wallet, Internet Banking and voucher purchases.
- Have a technical understanding of data sources, analysing of data and reporting
- Strong ability to identify tends in processing through detailed analysis.
- Strong Reconciliation / auditing of statements experience is essential.
- Having a BCom or working towards a BCom is preferable.
- Innovative and solution driven.
- Deadline driven and good time management.
- Adapt well to change.
- Strong sense of accountability and responsibility.
- Self-Development Driven.
- Ability to work under pressure.
- Ability to work alone and within a team.
- Strong attention to detail.
- Strong team player.
- Strong written and oral communication.
- Successful candidate must have own reliable transport.
- Successful candidate must be willing to work in a shift-based role with some shifts falling on weekends and public holidays as required by the business.
- Knowledge/exposure to financial product development/implementation would be an advantage.
- Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
- Shortlisted candidates may need to complete an assessment.
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow! Seniority level
- Seniority level Entry level
- Employment type Full-time
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#J-18808-LjbffrBanking operations analyst
Posted today
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Financial Services Customer Service Consultant
Posted 26 days ago
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Location: Roodepoort - Office Based
Role: Financial Services - Trade Credit Insurance - Customer Service Consultant
A leading privately owned Financial Services company specialising in Trade Credit Risk Insurance for large enterprises across several industries is looking for an experienced service consultant to join their dynamic team! The company offers a fast-paced, fun, innovative and agile environment.
Duties & ResponsibilitiesTo qualify for this exciting opportunity you will need the following:
- A degree in Commerce (BCom, Business Administration Degree, Finance Degree).
- At least 2 years experience in the trade credit insurance industry with insurer or broker (B2B), trade finance.
- A minimum of 3 years in a service delivery environment.
- Excellent business acumen.
- Solid understanding of Trade Credit Risk.
- Strong financial acumen.
- Very strong communication skills and solid exposure in dealing with enterprise/corporate clients and Insurers.
R 15 000 - R 25 000 - Monthly
#J-18808-LjbffrFinancial services customer service consultant
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Customer Service Engineer
Posted 4 days ago
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Customer Service Engineer page is loadedCustomer Service Engineer Apply locations Johannesburg time type Full time posted on Posted Yesterday job requisition id REQ-
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title Customer Service EngineerLocation(s) Johannesburg
Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance, and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.
Responsibilities:
- To fulfill aftersales needs of customers in the assigned territory
- To Maintain response time & downtime as per the SLA to assigned customers
- Accountable for instruments installation and Warranty service in the Field.
- Accountable for Billable service and promote the service contracts.
- Accountable for Accessories & generating lead for Consumables sales
- Develop and deliver a productivity strategy that contributes quarterly impacts to the business
- Deliver actionable data driven insights to explore new areas of operational excellence.
- Perform field service as advised by the Reporting Manager, carrying out repairs, maintenance and installation of instrumentation and their accessories.
- Provide highly visible customer support through the performance of on-site installation, troubleshooting, service, and repair of complex equipment and systems.
- Execute preventive maintenance calls as scheduled.
- Actively demonstrate compliance with all team targets.
- Maintain personal service spares issued and inventory records to the highest standard.
- Ensure all anomalies are quickly and effectively reported and resolved.
- Ensure that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times.
Requirements:
- Bachelor’s degree from relevant engineering faculty/department
- Min. 4+ years of service experience.
- Willingness to travel up to 40%
- Valid driver’s license
- Very good customer service and customer relations
Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance, and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.
About UsAre you ready to help improve the lives of millions of people and create ahealthier world? When you work at PerkinElmer, that’s exactly what you’lldo. From our dedicated scientists and world-class operations employeesto our innovative R&D professionals and committed sales and servicegroups, we’re a unique team of 5,000+ global colleagues who come towork every day knowing we’re making a difference. Through innovation,collaboration, and believing in our mission, we strive to create aninspiring and inclusive culture for our employees, so that they can betheir best and, together, create a better tomorrow. Join us today.
#J-18808-LjbffrCUSTOMER SERVICE CONSULTANT
Posted 20 days ago
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Our Johannesburg branch based in Kempton Park is looking for a Customer Service Consultant.
Job specifications:
- Minimum of 2-5 years’ experience
- Prior experience in logistics or transportation may be preferred or required
- Able to communicate in a professional manner telephonically and have proper email etiquette.
- Active listening while remaining calm.
- Must be a team player.
- Must be able to work in a high-pressure environment.
- Computer literate (Proficient in Microsoft Office)
- Proficiency in English.
- Have own transport.
- Grade 12 certificate.
- Excellent organization, analytical, and communication skills
Customer Service Controller
Posted today
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- 1 years experience in sea freight forwarding / logistics (LCL, FCL, groupage, hazardous cargo, Incoterms)
- Proficiency in MS Excel, MS Word and CW1 Experience (advantage)
- Familiarity with hazardous cargo acceptance processes
- Ensuring ISPM15 compliance
Consultant: Jessie Gomes - Dante Personnel Greenstone
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Customer Service Advisor
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Customer service engineer
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Customer Service Manager
Posted 357 days ago
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The company is seeking an experienced and dynamic Customer Service Manager to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing teams.
Your key job responsibilities as the Customer Service Manager in Johannesburg will include:
Lead, motivate, and manage the customer service team to ensure high levels of performance and customer satisfaction.Oversee the resolution of customer inquiries, complaints, and issues in a timely and effective manner across multiple channels (email, chat, phone).Develop and implement training programs to enhance the skills and knowledge of the customer service team.Monitor and evaluate team performance, providing regular feedback, coaching, and performance reviews.Identify areas for improvement in customer service processes and implement strategies to enhance efficiency and customer satisfaction.Work closely with other departments (e.g., Marketing, Product, IT) to ensure a seamless customer experience and address any service-related issues.Prepare and present regular reports on customer service performance metrics, trends, and insights to senior management.Ensure compliance with industry regulations and company policies, maintaining the highest standards of integrity and professionalism.Manage and resolve any escalated customer issues or crises, ensuring minimal impact on the customer experience and company reputation.RequirementsRequirements for this Customer Service Manager job in Johannesburg :
Minimum of 5 years of experience in a customer service management role, preferably within the iGaming industry.Must have experience working in MGA or UKGC markets.Bachelor’s degree in Business, Management, or a related field.Strong leadership and team management skills.Excellent communication and interpersonal skills.Ability to handle high-pressure situations and make decisions quickly.Proficiency in customer service software and CRM systems.Analytical skills to interpret data and make informed decisions.Customer-focused with a passion for delivering exceptional service.Strong problem-solving abilities.Highly organized with strong attention to detail.Flexible and adaptable to changing business needs.Candidates who are results-driven leaders with a passion for customer service and a deep understanding of the iGaming industry are encouraged to apply. Please submit a resume for this role.