Financial Services Customer Service Consultant

Johannesburg, Gauteng Elite Search & Selection

Posted 26 days ago

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Job Description

Reference: JHB -HLG-1

Location: Roodepoort - Office Based

Role: Financial Services - Trade Credit Insurance - Customer Service Consultant

A leading privately owned Financial Services company specialising in Trade Credit Risk Insurance for large enterprises across several industries is looking for an experienced service consultant to join their dynamic team! The company offers a fast-paced, fun, innovative and agile environment.

Duties & Responsibilities

To qualify for this exciting opportunity you will need the following:

  1. A degree in Commerce (BCom, Business Administration Degree, Finance Degree).
  2. At least 2 years experience in the trade credit insurance industry with insurer or broker (B2B), trade finance.
  3. A minimum of 3 years in a service delivery environment.
  4. Excellent business acumen.
  5. Solid understanding of Trade Credit Risk.
  6. Strong financial acumen.
  7. Very strong communication skills and solid exposure in dealing with enterprise/corporate clients and Insurers.
Package & Remuneration

R 15 000 - R 25 000 - Monthly

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Financial services customer service consultant

Johannesburg, Gauteng Elite Search & Selection

Posted today

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Job Description

permanent
Reference: JHB -HLG-1 Location: Roodepoort - Office Based Role: Financial Services - Trade Credit Insurance - Customer Service Consultant A leading privately owned Financial Services company specialising in Trade Credit Risk Insurance for large enterprises across several industries is looking for an experienced service consultant to join their dynamic team! The company offers a fast-paced, fun, innovative and agile environment. Duties & Responsibilities To qualify for this exciting opportunity you will need the following: A degree in Commerce (BCom, Business Administration Degree, Finance Degree). At least 2 years experience in the trade credit insurance industry with insurer or broker (B2 B), trade finance. A minimum of 3 years in a service delivery environment. Excellent business acumen. Solid understanding of Trade Credit Risk. Strong financial acumen. Very strong communication skills and solid exposure in dealing with enterprise/corporate clients and Insurers. Package & Remuneration R 15 000 - R 25 000 - Monthly #J-18808-Ljbffr
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Customer Service

Midrand, Gauteng R90000 - R120000 Y LGC

Posted today

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Company Description

LGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers' analytical needs. We innovate and apply science in order to ensure the safety and integrity of services and products, in line with our vision of science for a safer world

Job Description

Job Description

Customer Service & Sales Executive (6-Month Contract):

We're on the lookout for a motivated, fast-learning professional with a proactive attitude and a strong customer focus to join our vibrant Customer Service team. This is a 6-month contract role ideal for someone who thrives in a dynamic, fast-paced environment, enjoys juggling multiple tasks, and is passionate about delivering outstanding service.

If that sounds like you, we'd be excited to connect

As a Customer Service & Sales Executive, you'll be the primary point of contact between LGC and our valued customers. Your role will be pivotal in ensuring smooth operations and outstanding service delivery. Key responsibilities include:

  • Order Management:

Efficiently and accurately process customer orders.

  • Customer Support:

Respond to customer inquiries with professionalism and clarity.

  • Cross-Team Collaboration:

Coordinate with internal departments, suppliers, and clients to ensure seamless service delivery.

  • Service Excellence:

Uphold and enhance LGC's reputation for quality and customer satisfaction.

Key responsibilities and accountabilities:

  • To ensure that all methods of communication with internal and external contacts are handled with the utmost professionalism to project the high-quality image and standards provided by LGC.
  • Ensure weekly follow-up on all customer quotations to maintain engagement and drive conversions
  • To ensure that all customer orders received are entered correctly into the Pastel/ERP system on the day of receipt or within agreed timescales for order type and that the customer receives an email notification on release of the order.
  • To provide help and advice to customers regarding their orders and ensure On Time In Full (OTIF) delivery targets are and customers informed of any delays in advance.
  • To improve back-order management and up-dates to customers by monitoring and chasing Shipments and or suppliers on product delays.
  • Communicating courteously with customers by telephone, email and Sales Force ensuring queries outside the remit of order entry.
  • To be responsible for the daily management of Sales Force Cases ensuring tasks are dealt with and or raised to ensure response times are within agreed critical metric timescales.
  • To register customer complaints by logging into the Service Cloud (or local) Complaint System and ensure the important metrics reporting is maintained, and issues raisedd to the Manager.
  • To communicate closely with field sales personnel to ensure they are kept in the loop with matters arising regarding their customers and to provide customer feedback.
  • Taking ownership of exceeding customer expectations based on customer needs

Qualifications

Qualifications

What We're Looking For

We're seeking a motivated and energetic individual with a strong foundation in both customer service and the scientific field. The ideal candidate will bring a genuine passion for delivering exceptional service, a sharp eye for detail, and the ability to maintain professionalism under pressure. If you thrive in dynamic, fast-paced environments and take pride in creating positive customer experiences, we'd love to hear from you.

Key skills & experience:

  • Previous experience in a sales support or customer service environment
  • Experience with order entry, and working with ERP/CRM systems. Pastel and Sales Force experience will be beneficial.
  • Excellent written and verbal communication
  • Thrives in high-pressure environments, maintaining focus and efficiency to meet deadlines and deliver quality results
  • Proficient in handling high-pressure situations with efficiency and composure
  • Strong IT skills: MS Office, Excel, Outlook, MS Teams
  • Knowledge of ERP systems such as SAP, Oracle, SAGE, or Pastel
  • Experience using Service Cloud/Sales Force or similar CRM tools

Essential:

  • Valid Driver's License and own transport
  • High school diploma or equivalent experience

Additional Information

ABOUT LGC:

LGC is a leading, global life science tools company, providing critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of meaningful tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are appreciated for their performance, quality, and range.

Our values

  • PASSION
  • CURIOSITY
  • INTEGRITY
  • BRILLIANCE
  • RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website

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Consultant - Customer Service

Johannesburg, Gauteng Sutherland

Posted today

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Overview

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Qualifications
  • High school diploma or GED
  • Demonstrated ability to perform at a high level, to support our high volume of inbound calls
  • Excellent verbal and written communication skills; proficient reading skills required
  • Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
  • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
  • Prior customer service experience preferred
Additional Information

All your information will be kept confidential according to EEO guidelines.

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Consultant - Customer Service

Johannesburg, Gauteng Sutherland Global

Posted today

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Job Description

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Job Description

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Qualifications

Our most successful candidates will have:

  • High school diploma or GED
  • Demonstrated ability to perform at a high level, to support our high volume of inbound calls
  • Excellent verbal and written communication skills; proficient reading skills required
  • Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
  • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
  • Prior customer service experience preferred
Additional Information

All your information will be kept confidential according to EEO guidelines.

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Customer Service Supervisor

Alberton, Gauteng ZOLL Medical Corporation

Posted today

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Job Description

Join to apply for the Customer Service Supervisor role at ZOLL Medical Corporation

Join to apply for the Customer Service Supervisor role at ZOLL Medical Corporation

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary

The Customer Service Supervisor will be responsible for processing customer orders in the Oracle ERP system and supporting Sales Representatives with quotes and order updates. Acts as a key contact for customers, providing accurate information on orders, returns, and shipping. Collaborates with internal teams to ensure high service standards and assists in preparing RFP, RFQ, and RFI responses. This role also includes supervising a customer service team to ensure efficient operations and high-quality customer support.

Essential Functions

  • Prepare, generate, and modify customer quotes in coordination with Sales Representatives and management.
  • Respond promptly and professionally to incoming customer inquiries.
  • Accurately process orders received through multiple channels in a timely manner.
  • Evaluate and process credit requests, and return authorizations in accordance with company policy.
  • Deliver accurate, courteous, and efficient support to customers, sales representatives, and internal teams at all organizational levels.
  • Provide order confirmations upon customer request.
  • Coordinate with cross-functional teams to gather and organize information required for comprehensive and timely RFP, RFQ, and RFI responses.
  • Liaise with other departments to ensure order timelines, service levels, and customer expectations are consistently met.

Required/Preferred Education And Experience

  • Minimum 3 years of proven experience in a customer service or sales support role, preferably within a capital equipment or medical device sales environment.

Knowledge, Skills And Abilities

  • Excellent verbal and written communication skills in English are required.
  • Strong organizational skills with a high level of accuracy and attention to detail.
  • Demonstrated ability to learn and apply internal policies, procedures, and operational workflows (including sales order processes, approvals, shipping logistics, and warranty protocols).
  • Customer-focused mindset with a proactive approach to problem-solving and service delivery.
  • Experience working in a fast-paced, cross-functional environment with multiple stakeholders.

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Medical Equipment Manufacturing

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Customer Service Engineer

Johannesburg, Gauteng PerkinElmer

Posted 4 days ago

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Job Description

Customer Service Engineer page is loadedCustomer Service Engineer Apply locations Johannesburg time type Full time posted on Posted Yesterday job requisition id REQ-

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title Customer Service Engineer
Location(s)
Johannesburg

Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance, and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.

Responsibilities:

  • To fulfill aftersales needs of customers in the assigned territory
  • To Maintain response time & downtime as per the SLA to assigned customers
  • Accountable for instruments installation and Warranty service in the Field.
  • Accountable for Billable service and promote the service contracts.
  • Accountable for Accessories & generating lead for Consumables sales
  • Develop and deliver a productivity strategy that contributes quarterly impacts to the business
  • Deliver actionable data driven insights to explore new areas of operational excellence.
  • Perform field service as advised by the Reporting Manager, carrying out repairs, maintenance and installation of instrumentation and their accessories.
  • Provide highly visible customer support through the performance of on-site installation, troubleshooting, service, and repair of complex equipment and systems.
  • Execute preventive maintenance calls as scheduled.
  • Actively demonstrate compliance with all team targets.
  • Maintain personal service spares issued and inventory records to the highest standard.
  • Ensure all anomalies are quickly and effectively reported and resolved.
  • Ensure that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times.

Requirements:

  • Bachelor’s degree from relevant engineering faculty/department
  • Min. 4+ years of service experience.
  • Willingness to travel up to 40%
  • Valid driver’s license
  • Very good customer service and customer relations

Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance, and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.

About Us

Are you ready to help improve the lives of millions of people and create ahealthier world? When you work at PerkinElmer, that’s exactly what you’lldo. From our dedicated scientists and world-class operations employeesto our innovative R&D professionals and committed sales and servicegroups, we’re a unique team of 5,000+ global colleagues who come towork every day knowing we’re making a difference. Through innovation,collaboration, and believing in our mission, we strive to create aninspiring and inclusive culture for our employees, so that they can betheir best and, together, create a better tomorrow. Join us today.

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Customer Service Consultant

Johannesburg, Gauteng CallForce

Posted 5 days ago

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Job Description

To provide excellent customer service through multiple channels (face to face, telephonic, internal, external, etc.) by facilitating query resolution, processing customer requests, and managing customer expectations.

Responsibilities :

  1. Drive significant growth and profitability in the context of cost management.
  2. Deliver exceptional service that exceeds customer and stakeholder expectations through proactive, innovative, and appropriate solutions. Manage SLAs with internal and external service providers.
  3. Engage with customers professionally as specified in the service standards. Ensure customers’ needs and expectations are understood. Process customer requests efficiently and effectively.
  4. Resolve all customer queries within agreed timelines.
  5. Build and maintain relationships with internal and external parties to support the business strategy.
  6. Maintain expert knowledge of products, including pricing, application procedures, processing, and timelines, to achieve relevant product and service targets.
  7. Provide efficient administrative support through careful and timely planning, reporting, and updating of all related information and systems relevant to customer queries/requests.
  8. Comply with governance standards in terms of legislative and audit requirements.
  9. Track, control, and influence business activities to increase sales and service efficiencies.
  10. Manage personal development to enhance competencies.
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Customer Service Manager

Johannesburg, Gauteng Betway Africa

Posted 10 days ago

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Job Description

Overview

Job title: Customer Service Manager

Who we’re looking for
  • We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Osiris, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
  • Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
  • We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
  • This will help us excel at delivering the best customer experience to stay ahead of the game.
What you’ll be doing

As part of your role, your responsibilities will include :

  • Manage all aspects of the recruitment, selection and onboarding of new staff
  • Ensure your region is sufficiently staffed according to inbound volume trends, Fixture Indexes, events and headcount forecasts
  • Consistently review inbound volume, headcount forecasts and player base growth in order to remain sufficiently staffed at all times
  • Proactively compile and present a business case for additional headcount where additional headcount is required based on growth
  • Ensure additional staffing is secured where demand increases in order to retain the necessary handling rates and service levels
  • Ensure that all P1, P2 and P3 events are effectively handled and debriefed during shift
  • Ensure all P1, P2 and P3 events are reviewed, documented and all stakeholders involved and responsible for the events are engaged and collaborated with to mitigate the risk of similar events from occurring in the future
  • Actively monitoring all staff's performance and decisively manage performance in line with the PEP process where performance standards are not met
  • Ensure Coaches are continuously developed and performing at a high standard
  • Manage all disciplinary processes in line with the Code of Conduct when and where required
  • Ensure that all staff have a Personal Development Plan in place and that these are actively attended to, managed and reviewed regularly
  • Ensure you have active staff development processes and campaigns in place that supports all staff's personal development plans and proactively managing succession planning within the Contact Centre
  • Initiation and management of staff reward and recognition campaigns, both formal long-term campaigns as well as short-term ad hoc campaigns where needed
  • Ensure regular staff engagement sessions are held that also includes 1 on 1 meetings with staff members
  • Based on your regular staff engagement understand what's making the Contact Centre less desirable and ensure measures are put in place to address such detractors. At the same time understand what can be regarded as promoters and ensure more consistent campaigns cements this to make the Contact Centre the best environment to work in and that drives overall motivation and happiness amongst staff
  • Continuously working on achieving the set annual Contact Centre goals for your region / s
  • Equip your Coaches with all the relevant tools, skills and information that will produce engaging and meaningful pre-shift engagements
  • Ensure a 95% handling rate is achieved during all shifts
  • Ensure that service levels are achieved as per the set Contact Centre goals
  • Consistently work on reducing the average queue times to deliver fast and efficient customer service
  • Review all customer journey elements and ensure all CX elements are continuously streamlined and improved on in order to deliver an extraordinary customer experience
  • Constantly review the effectiveness of your Coaches and implement new strategies to further streamline shift operations and the performance of all Contact Centre staff
  • Analyse CSAT, FCR and NPS data to fully understand customer's sentiment on our product, service and processes
  • Ensure other avenues of data gathering are tapped into to gather a 360 degree view of all pain points. These avenues could be the Contact Centre and other operational teams, feedback derived from Service Recovery events etc.
  • Ensure all pain points are documented and all stakeholders are engaged and collaborated with, in an effort to eradicate the pain points
  • Serve in a project management capacity to ensure VOC pain points and new initiatives are delivered upon as efficiently and effectively as possible
  • Prepare monthly VOC Steerco updates on progress made
  • Ensure sufficient reporting and project tracking is in place to monitor success and impact of the changes implemented
  • Ensure that the Contact Centre environment has sufficient real-time monitoring dashboards and alerts in place to drive optimum efficiency
  • Compile relevant and informative monthly Contact Centre performance reports
  • Critically analyse the performance the Contact Centre and ensure relevant performance conversations are held with relevant teams where applicable
  • Ensure customer experience trends (eg. CSAT, NPS etc.) are consistently analysed, root causes identified and plans are put in place to mitigate poor CX trends
  • Identify opportunities for reporting automation, alert automation etc.
  • This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table

The necessary skills that we require for this role include :

  • Minimum of 4 years’ experience in a Customer Service / Contact Centre role
  • Minimum of 4 years of management experience within a Contact Centre environment
  • Diploma / Degree is essential
  • Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
  • Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
  • Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
  • Exceptional attention to detail, ensuring high standards of quality in all outputs
  • Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills :

  • In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
  • Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
  • Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
  • Experience in developing and executing customer retention strategies
  • Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
  • Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions

Deadline : 21st August,2025

  • Customer Service jobs

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Customer Service Consultant

Johannesburg, Gauteng Callforceoutsourcing

Posted 17 days ago

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Job Description

Creating purposeful careers as we build the future of contact centre solutions

To provide excellent customer service through multiple channels (face to face, telephonic, internal, external, etc) by facilitating query resolution, processing customer requests, and managing customer expectations.

Responsibilities:

  1. Drive significant growth and profitability in the context of cost management.
  2. Deliver exceptional service that exceeds customer and stakeholder expectations through proactive, innovative, and appropriate solutions. Manage SLAs with internal and external service providers.
  3. Engage with customers in a professional way as specified in the service standards. Ensure customers’ needs and expectations are understood. Process customers' requests efficiently and effectively.
  4. Resolve all customer queries efficiently and within agreed timelines.
  5. Build and maintain relationships with internal and external parties to support the business strategy.
  6. Maintain expert knowledge on products including pricing, application procedures, processing, and timelines to drive and achieve relevant product and service targets.
  7. Provide an efficient administration service through careful and timely planning, reporting, and updating of all related information and systems relevant to customer queries/requests.
  8. Comply with governance in terms of legislative and audit requirements.
  9. Track, control, and influence business activities with the specific aim to increase sales and service efficiencies.
  10. Manage own development to increase competencies.

Qualifications and Experience:
Grade 12, Tertiary qualification, Banking qualification

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