114 First National Bank jobs in Randburg

Manager, Systems and Operational Enablement, Investment Banking Operations

Job Overview

Business Segment: Corporate & Investment Banking

To support the Collateral Banking Book Function in day-to-day operational management of systems in line with business processes. To drive and manage product development in consultation with the Head of Global Banking Book Collateral through coordinating, influencing, and driving the value chain to deliver the product capability within client expectations, in support of the execution of the business strategy. To support and guide the Corporate and Investment Banking Teams through change and implementation.

Qualifications

Minimum Qualifications

• Degree in Business Commerce or equivalent qualification

Experience Required

5 - 7 years:

• Experience and understanding of business process improvement, process efficiencies, and effectiveness.
• Experience in identifying waste and duplication within a value chain and implementing medium to large scale projects across a back office and front line environment. Understands client demand and product sets specific to Corporate and Investment Banking.
• Exposure to the relationship-based client service model would be an added advantage.

Manager, Systems and Operational Enablement, Investment Banking Operations

Job Overview

Business Segment: Corporate & Investment Banking

To support the Collateral Banking Book Function in day-to-day operational management of systems in line with business processes. To drive and manage product development in consultation with the Head of Global Banking Book Collateral through coordinating, influencing, and driving the value chain to deliver the product capability within client expectations, in support of the execution of the business strategy. To support and guide the Corporate and Investment Banking Teams through change and implementation.

Qualifications

Minimum Qualifications

• Degree in Business Commerce or equivalent qualification

Experience Required

5 - 7 years:

• Experience and understanding of business process improvement, process efficiencies, and effectiveness.
• Experience in identifying waste and duplication within a value chain and implementing medium to large scale projects across a back office and front line environment. Understands client demand and product sets specific to Corporate and Investment Banking.
• Exposure to the relationship-based client service model would be an added advantage.

Location: Roodepoort - Office Based

Role: Financial Services - Trade Credit Insurance - Customer Service Consultant

A leading privately owned Financial Services company specialising in Trade Credit Risk Insurance for large enterprises across several industries is looking for an experienced service consultant to join their dynamic team! The company offers a fast-paced, fun, innovative and agile environment.

To qualify for this exciting opportunity you will need the following:

1. A degree in Commerce (BCom, Business Administration Degree, Finance Degree).
2. At least 2 years experience in the trade credit insurance industry with insurer or broker (B2B), trade finance.
3. A minimum of 3 years in a service delivery environment.
4. Excellent business acumen.
5. Solid understanding of Trade Credit Risk.
6. Strong financial acumen.
7. Very strong communication skills and solid exposure in dealing with enterprise/corporate clients and Insurers.

R 15 000 - R 25 000 - Monthly

• At least 2 years of experience in a Customer Service Agent role
• Ability and willingness to work shift work

We are seeking a proactive, enthusiastic Customer Service Agent to join our dynamic team in the iGaming industry. This individual will provide excellent customer support to ensure players have seamless gaming experience, answering queries, resolving issues, and maintaining high standards of service. The ideal candidate has a passion for helping others, thrives in fast-paced environments, and is excited to be part of a vibrant, customer-centric team.

• Provide World-Class Service: Deliver exceptional customer service to players across agreed communication channels including email and live chat.
• First Contact Resolution: Strive for immediate resolution of all player queries and concerns, aiming for satisfaction on first contact.
• Handle Player Queries: Manage incoming player queries, ensuring responses are timely, professional, and aligned with company service standards.
• Monitor Player Satisfaction: Keep track of player engagement and satisfaction, ensuring their experience is continually enhanced by identifying improvements and making recommendations to the CS Manager and/or Team Lead.
• Internal Collaboration: Work closely with senior agents, managers, and other departments to resolve player-related issues and escalate when necessary.
• Real-time Systems: Awareness of internal systems and notify management of any potential issues, ensuring all systems run smoothly during each shift.
• Competitor Analysis: Conduct competitor analysis on customer service practices and propose improvements to maintain the company’s competitive edge.
• Quality Assurance: Ensure all communications with players meet the highest quality standards and comply with company policies and procedures.
• Documentation and Reporting: Ensure all player interactions and feedback are accurately documented and reported in internal systems, following company protocols.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties to achieve business objectives.

• Experience within Customer Service.
• Flexibility: Ability to work shifts, weekends, and holidays as required, ensuring 24/7 support coverage
• Team player: Collaborative mindset, with experience working with cross-functional teams (e.g., product, marketing, and compliance teams).
• Fluent English – both written and spoken.
• Proven planning and organisational skills.
• Experience in customer service within a large volume call center environment, experience in gaming or a related industry is an advantage.
• Strong passion for customer service and creating lasting relationships with players
• Ability to stay informed about industry trends and competitors
• Energetic, dynamic, and enthusiastic about providing excellent service
• Familiarity with CRM software, live chat platforms, and basic troubleshooting; experience with iGaming platforms is advantageous

• The ideal candidate will be a self-motivated energetic individual
• Requires a target driven individual
• Effective and well-developed communication skills are a prerequisite for the role, both written and verbal
• Innovation and ability to think “outside the box”
• Strong work ethic
• Ability to thrive in a fast-paced environment and value attention to detail
• Candidates have a level of understanding people maintaining a positive, empathetic attitude toward players and team members
• Change management: Ability to deal with high levels of change and continuing to stay motivated, focused and results driven
• FUN and high energy!

• Managerially Accountable to: Customer Service Manager and CS Team Leads

IDEMIA Johannesburg, Gauteng, South Africa

Join to apply for the Customer Service Representative role at IDEMIA

IDEMIA Johannesburg, Gauteng, South Africa

Join to apply for the Customer Service Representative role at IDEMIA

Who are we?

We are on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Every day, around the world, we enable citizens and consumers to perform their most important daily activities (such as paying, connecting and travelling), whether in the real world or in the digital world. Let's transform their lives by making the world safer but also simpler.

Job Description

Who are we?

We are on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Every day, around the world, we enable citizens and consumers to perform their most important daily activities (such as paying, connecting and travelling), whether in the real world or in the digital world. Let's transform their lives by making the world safer but also simpler.

We combine know-how and technologies never before combined in both the physical and digital spheres for the secure management of connectivity, payments and identity. Artificial Intelligence, Cloud Computing, Cryptography, Cyber Security, Innovative Sensors and Video Analytics are at the heart of our physical products, software and systems.

We serve our customers in 180 countries with our 15,000 employees worldwide.

Purpose

This role executes the customer contract, works internally and externally to maximize customer satisfaction through effective contract delivery and promotes revenue generation and profitability

Key Missions

• Owns the first level customer relationship for all BAU (Business As Usual) activities, including incoming requests and enquiries
• Coordinates contract execution with all relevant stakeholders in order to ensure high level of customer satisfaction
• Manages the end-to-end Sales Order Process for all customer order activities, including stock management, quoting and invoicing
• Supports regulatory customer and internal compliance requirements
• Manages customer queries and complaints to a satisfactory resolution
• Supports Account Manager in relation to contract delivery
• Supports internal requirements in relation to service delivery
• Manages multiple small-medium size or complexity customer accounts with minimal support
• Handles customer service inquiries, requests and problems directly, through a variety of mediums and also face to face, able to manage these effectively
• Uses internal tools and systems effectively
• Gathers and reviews information, trouble shoots and makes recommendations
• Pepares and presents customer reports and presentations
• Requires a general knowledge of the organization, products and services
• Provides leadership, coaching and mentoring to entry level colleagues
• Assesses needs and suggests or promotes alternative products, services and solutions
• Sells or promotes products or services
• Organizes customer retention and growth trend documentation
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Computers and Electronics Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and IT Services and IT Consulting

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Job Title: Customer Service Representative

Type: Shift Patterns

Experience : Minimum 1 year in call centre, customer service, or client-facing admin role

About Aetherbloom

Aetherbloom is a female-founded business process outsourcing (BPO) and digital services company connecting skilled professionals in South Africa with clients in the United Kingdom. With a mission rooted in empowerment and service excellence, we are building a diverse and professional team ready to exceed expectations in every interaction.

Role Overview

We are seeking a dynamic and experienced Customer Service Representative to join our growing team in Johannesburg. In this role, you will be the voice of our clients’ brands, handling customer queries, resolving issues, and ensuring a high standard of service delivery. This is an in-person role, and you will be working from our local site while supporting UK-based clients.

Key Responsibilities

• Provide friendly, accurate, and professional support via phone, email, and live chat
• Manage a high volume of inbound and outbound customer interactions
• Troubleshoot customer issues efficiently, offering timely and effective solutions
• Maintain up-to-date records of customer interactions in client CRMs or databases
• Meet and exceed individual performance metrics and client SLAs
• Collaborate with internal teams to ensure seamless service delivery
• Demonstrate empathy, patience, and a solution-focused mindset in all interactions

Requirements

• Minimum 1 year of experience in a call centre, customer service, or client-facing administrative environment
• Fluent in English, with clear and professional verbal and written communication skills
• Strong computer literacy and comfort working across multiple systems
• Ability to adapt to UK business culture and understand client expectations
• Based in Johannesburg and able to work on-site during UK business hours
• Strong attention to detail and high levels of accountability

Preferred Attributes

• Knowledge of UK accents, customer expectations, or business etiquette
• Experience using CRM or ticketing systems (e.g. Zendesk, Salesforce, Freshdesk)
• Demonstrated resilience and commitment to learning and development

Why Join Aetherbloom?

• Be part of a purpose-driven company supporting economic empowerment in South Africa
• Receive paid training to enhance your skills and build long-term career pathways
• Work in a collaborative environment with strong mentorship and support
• Opportunities for growth into leadership or specialist roles

To apply please follow the link here to Aetherbloom's Careers page:

Closing date : 12th July 2025

Applications on LinkedIn will be rejected automatically

• Seniority level Entry level

• Employment type Full-time
• Industries Business Consulting and Services

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• Creating effective customer service procedures, policies, and / or standards to adhere to
• Ensure timeous processing of orders received and assisting of processing when required
• Ensure delivery schedule is corelated, valid, distributed to customers twice a day and that it is cleaned up timeously.
• Red Ticket Correlation Daily for Planning Meeting Ensuring Sales Requirements have been added.
• Re-instatements through the Re-make process.
• Ensuring Trials and Frist off procedures are followed.
• Raising of CRMs.
• OTIF Loss Analysis Report.
• Supply Chain Weekly SIC report Future Balance Stock, Future Redundant Stock, Redundant Stock, 99 Stock, ½ and 3 Stock, Aged MTO, Slow Moving Stock Holding, Aged Consignment, Quarantine Stock, Sheet Board Older than 5 Days, Stock items Stock outs and Over Max.
• Purchase order managed.
• Ensure business unit goals and targets are reached.
• Stock adjustments for all non-quality related CRMs.
• Investigations on all non-quality related returns.
• Month end reporting analysis on all CRM Non-Quality related returns.
• CSC Month End Report.
• Integration of BKS and SF sites for common Customers, and operational cover between sites.
• Closely managing quality of process and service, within the department.

REQUIRED MINIMUM QUALIFICATIONS / EXPERIENCE

• National Diploma in Supply Chain (Level 6)
• Minimum 3 years in customer service.
• Supervisory skills

Customer Service • Johannesburg, South Africa

Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture?

Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place?

Are you looking for an opportunity to work on complex, innovative analytical software systems?

Those who are always thinking ‘what if…’. Does this sound like you? Then read on!

MAIN PURPOSE OF JOB :

Responsible for being part of the regional team with on-site installations / commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical’s product lines in the African region. Provides pre- and post-sales support for the South African managed territory.

REPORTING LINE :

RESPONSIBILITIES :

• Works independently and as part of the team in accurate diagnosis and solution of customer instrument problems.
• Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Malvern Panalytical Instrumentation.
• Responsible for meeting customer expectations for Malvern Panalytical Instruments’ service.
• Ensures, own documentation is appropriate and timely, including expense, installation and maintenance reports.
• Works closely with sales and takes advantage of opportunities to promote Malvern Panalytical products and services.
• Completes training and maintains knowledge and documentation relating to product portfolio.
• Follows and promotes Malvern Panalytical’s / Customers’ laboratory and safety practices, ensuring safety files and site access is in order and up to date.
• Manages own company assets; spare parts stock / kits, company car, telephone, tools, literature, software and computers,
• Provides telephone support to customers
• Travels extensively and as necessary to achieve the above.
• Helping to grow customer satisfaction using standard KPI’s

What do you need to be successful in this role?

• Experience of working with X-Ray based scientific instrumentation is an advantage.
• National Diploma in Electronics, Electrical Engineering or equivalent
• A strong team player, Self-motivated with good communication and organizational skills, who can work independently at customer sites
• A passion and drive to provide the highest level of customer satisfaction
• Analytical trouble shooting and problem-solving skills.
• Demonstrable experience of working on customer sites.
• Proven experience in a customer field service environment will count favorably.
• Current, full RSA driving license.
• Liaise frequently with manager and customer support colleagues. Regular interface with sales team, and other parts of the business required to maintain customer satisfaction.

Why you should join Malvern Panalytical :

• A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team
• Varied and interesting work, career development and growth, collaborative working
• A vibrant and multicultural team of smart people

Join to apply for the Customer Service Engineer role at Malvern Panalytical

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service Engineer role at Malvern Panalytical

Get AI-powered advice on this job and more exclusive features.

Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture?

Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place?

Are you looking for an opportunity to work on complex, innovative analytical software systems?

Those who are always thinking ‘what if…’. Does this sound like you? Then read on!

MAIN PURPOSE OF JOB:

Responsible for being part of the regional team with on-site installations / commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical’s product lines in the African region. Provides pre- and post-sales support for the South African managed territory.

REPORTING LINE:

Customer Services Manager - South Africa

RESPONSIBILITIES:

• Works independently and as part of the team in accurate diagnosis and solution of customer instrument problems.
• Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Malvern Panalytical Instrumentation.
• Responsible for meeting customer expectations for Malvern Panalytical Instruments’ service.
• Ensures, own documentation is appropriate and timely, including expense, installation and maintenance reports.
• Works closely with sales and takes advantage of opportunities to promote Malvern Panalytical products and services.
• Completes training and maintains knowledge and documentation relating to product portfolio.
• Follows and promotes Malvern Panalytical’s/Customers’ laboratory and safety practices, ensuring safety files and site access is in order and up to date.
• Manages own company assets; spare parts stock/kits, company car, telephone, tools, literature, software and computers,
• Provides telephone support to customers
• Travels extensively and as necessary to achieve the above.
• Helping to grow customer satisfaction using standard KPI’s
  
  

• Experience of working with X-Ray based scientific instrumentation is an advantage.
• National Diploma in Electronics, Electrical Engineering or equivalent
• A strong team player, Self-motivated with good communication and organizational skills, who can work independently at customer sites
• A passion and drive to provide the highest level of customer satisfaction
• Analytical trouble shooting and problem-solving skills.
• Demonstrable experience of working on customer sites.
• Proven experience in a customer field service environment will count favorably.
• Current, full RSA driving license.
• Liaise frequently with manager and customer support colleagues. Regular interface with sales team, and other parts of the business required to maintain customer satisfaction.
  
  

• A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team
• Varied and interesting work, career development and growth, collaborative working
• A vibrant and multicultural team of smart people
• Career development and growth
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Computers and Electronics Manufacturing

Referrals increase your chances of interviewing at Malvern Panalytical by 2x

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