97 Banking Operations jobs in South Africa

• Job Description: Handling customer enquiries over the telephone, providing excellent service while ensuring compliance with internal processes and regulatory standards.
• Applying empathy and emotional intelligence to connect with customers, especially those in difficult or stressful situations, ensuring a positive experience and good outcomes.
• Negotiate payment and repayment plans, assessing customers' needs and financial circumstances, whilst addressing missed payments or arrears.
• Signposting customers effectively for external debt advice where necessary, explaining clearly the benefits these firms might be able to provide and how customers might go about contacting them.
• Promote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption.
• Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary.
• Running through basic diagnostics to better understand the root cause of any issues and feeding back to enable us to fix things that matter for our customers seamlessly.
• Accurate data entry into systems and maintaining thorough records.
• Identifying issues and potential issues for customers and escalating, as appropriate, to the relevant team i.e. incident management.

• Identifying opportunities for process and service improvements and discussing these openly with your manager.

• Responsibilities: Experience making outbound calls or handling calls for UK clients

• Proficient level of written and spoken English
• Active listening skills
• Assertive, empathetic, professional & courteous
• Ability to empathize with the customer
• Prioritizing customer needs
• Good problem solving , reasoning and analytical skills
• Negotiation and influencing skills

"In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets"

• Qualifications: Ability to deliver messages/responses in a clear and concise manner
• Basic knowledge of computers
• Preferably good typing speed and accurate system updating

• Handling customer enquiries over the telephone, providing excellent service while ensuring compliance with internal processes and regulatory standards.
• Applying empathy and emotional intelligence to connect with customers, especially those in difficult or stressful situations, ensuring a positive experience and good outcomes.
• Negotiate payment and repayment plans, assessing customers' needs and financial circumstances, whilst addressing missed payments or arrears.
• Signposting customers effectively for external debt advice where necessary, explaining clearly the benefits these firms might be able to provide and how customers might go about contacting them.
• Promote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption.
• Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary.
• Running through basic diagnostics to better understand the root cause of any issues and feeding back to enable us to fix things that matter for our customers seamlessly.
• Accurate data entry into systems and maintaining thorough records.
• Identifying issues and potential issues for customers and escalating, as appropriate, to the relevant team i.e. incident management.
• Identifying opportunities for process and service improvements and discussing these openly with your manager.

Job Description: A collections agent will play a crucial role in our collection team working with customers whose accounts have fallen into arrears. They'll help customers navigate their financial journey while empowering them to become better and move forward with credit. They'll engage with customers via the telephone, both inbound and outbound, providing assistance, solving problems, and ensuring satisfaction in every interaction.

We pride ourselves on fantastic customer satisfaction and quality of service, so attention to detail when following processes is important to us. We want people who can both empathize with and engage customers, listening to their issues and helping to resolve and find solutions to their problems or query, whilst looking to increase customer satisfaction, provide good outcomes and reduce customer complaints.

• Responsibilities: Handling customer enquiries over the telephone, providing excellent service while ensuring compliance with internal processes and regulatory standards.
• Applying empathy and emotional intelligence to connect with customers, especially those in difficult or stressful situations, ensuring a positive experience and good outcomes.
• Negotiate payment and repayment plans, assessing customers' needs and financial circumstances, whilst addressing missed payments or arrears.
• Signposting customers effectively for external debt advice where necessary, explaining clearly the benefits these firms might be able to provide and how customers might go about contacting them.
• Promote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption.
• Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary.
• Running through basic diagnostics to better understand the root cause of any issues and feeding back to enable us to fix things that matter for our customers seamlessly.
• Accurate data entry into systems and maintaining thorough records.
• Identifying issues and potential issues for customers and escalating, as appropriate, to the relevant team i.e. incident management.

• Identifying opportunities for process and service improvements and discussing these openly with your manager.

• Qualifications: Matric

• Experience in a customer-focused job within a credit and/or financial services environment.
• Previous experience in a fast-paced Collections environment.
• IT Proficient in using laptops or desktop PCs and Microsoft applications.
• 1-2 years of experience making outbound calls or handling calls for UK clients
• Experience in debt collection in the banking sector would be considered a strong advantage
• FCA / FSCA exposure as part of the collection experience is desirable.
• Proficient level of written and spoken English
• Active listening skills
• Assertive, empathetic, professional & courteous
• Ability to empathize with the customer
• Prioritizing customer needs
• Good problem solving , reasoning and analytical skills
• Negotiation and influencing skills
• Ability to deliver messages/responses in a clear and concise manner
• Basic knowledge of computers
• Preferably good typing speed and accurate system updating

A collections agent will play a crucial role in our collection team working with customers whose accounts have fallen into arrears. They'll help customers navigate their financial journey while empowering them to become better and move forward with credit. They'll engage with customers via the telephone, both inbound and outbound, providing assistance, solving problems, and ensuring satisfaction in every interaction.

We pride ourselves on fantastic customer satisfaction and quality of service, so attention to detail when following processes is important to us. We want people who can both empathize with and engage customers, listening to their issues and helping to resolve and find solutions to their problems or query, whilst looking to increase customer satisfaction, provide good outcomes and reduce customer complaints.

Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary
To provide specialist advise and support in the maintenance and analysis of operational data in order to provide accurate reports and information to relevant business stakeholders, through the execution of predefined objectives as per agreed SOPs.

Job Description
Banking operations support and advice: Provide specialist banking operations support and advice against standard operating procedures | Ad Hoc duties: Provide support to customers and team as required on an ongoing basis | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | : | : | : | : | :

Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Role Summary:

To provide superior risk management services within the Service Delivery Centre (SDC) Africa team.

This role is based in Bloemfontein

Qualifications / Certifications required:

• A completed tertiary qualification in administration
• Please note that this is not a finance role but rather an entry level position in our risk management team

Experience required
:

• Minimum of two years working experience would be advantageous

Responsibilities of role:

Perform risk management testing against a predertimed risk criteria

General administration;

Invite and provide evidence-based feedback in a timely and constructive manner;

Share and collaborate effectively with others;

Work with existing processes/systems whilst making constructive suggestions for improvements;

Validate data and analysis for accuracy and relevance;

Follow risk management and compliance procedures;

Keep up-to-date with technical developments for business area;

Communicate confidently in a clear, concise and articulate manner - verbally and in written form;

Seek opportunities to learn about other cultures and other parts of the business across the Network of PwC firms;

Uphold the firm's code of ethics and business conduct.

Skill sets required:

Strong planning, time management and organisation skills

Work effectively under pressure and handle confidential matters with tact and professionalism

Pragmatic problem-solving approach

Good communication skills, verbal and written

Detail orientated and deadline driven

Punctual, flexible and responsive

Good interpersonal and client liaison skills

Able to work independently and in a team

Strong work ethic

Meticulous.

Enthusiasm and passion to deliver exceptional client service

Highly proficient in Microsoft office suite (Excel, Word and PowerPoint) and the Google suite

Role related attributes:

We're very proud of our unique culture and expect our people to demonstrate skills

and behaviours that will support us in implementing our business strategy. This is

important to the work we do, both for our business and our clients. These skills and

behaviours are a strong component of our global leadership framework: The PwC

Professional.

Independence requirements to be taken into consideration:

SDC operates on the Fully Restricted Model, therefore complete independence from PwC clients is required.

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Job title:
Risk Management Analyst

Department:
Enterprise Risk Management

Reporting to:
Head of Internal Controls and Risk Management

Who We Are
We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.

Our journey at Osiris Trading started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology.

Who We're Looking For
We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Osiris, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you
We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

Reporting to the Head of Internal Control and Risk Management, an exciting opportunity is available for a self-motivated individual looking to join our Enterprise Risk Management Team. Based in Johannesburg, the individual will be responsible for assisting with the administration of the enterprise risk management system and associated responsibilities relating to the duties below

What You'll Be Doing
As part of your role, your responsibilities will include:

• Maintenance and administration of the enterprise risk management system (ERMS), including data entry where required, including tracking and updating of risk registers to ensure the quality of information on the risk management system
• Coordinating and scheduling meetings, administration and supporting the Enterprise Risk Management Team with the development of training materials to promote risk awareness
• Supporting the Enterprise Risk Management Team in the development and maintenance of risk management documentation, policies and procedures
• Maintain and organize electronic and physical files related to enterprise risk management activities, ensuring confidentiality and accessibility of information.
• Supporting various risk owners and risk champions in identifying, analyzing risk and control information and to ensure risks are appropriately managed
• Support risk and control owners in accurately documenting the control environment for accurate risk assessments
• Assisting the Risk Management Specialist with ensuring that risk management processes are appropriately enforced in line with policies and procedures and preparing the supporting files for risk committees
• Regularly review the information held on the risk management system to identify issues with quality of the information – working with the business to improve quality,maintain accuracy and completing the overdue risk assessments
• Collaborate with internal stakeholders to gather and compile risk-related information and reports and assist in the dissemination of information as required.
• Engage with the Risk Management System support for effective ERM tool operation and resolution of related requests or issues.
• Assist the team to identify future enhancements and assist in enhancing the use of enterprise risk management system including preparing risk dashboards
• Provide general administrative support to the Risk Management Specialist and larger Enterprise Risk Management Team, where required
• Support risk owners in identifying and monitoring the key risk indicators (KRIs)
• Stay up to date with risk management frameworks and recent trends, regulatory updates and industry best practices.
• Perform other duties as reasonably required to support the effective management of enterprise risks and contribute to the overall success and maturity of the risk management function

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential Skills You'll Bring To The Table
The necessary skills that we require for this role include:

• BCom in Internal/ External Audit (preferred), Law or related fields or Certifications in Risk Management
• 2 + years proven experience in a risk management or audit environment.
• Knowledge of enterprise risk management principles and practices.
• Proficiency in using Microsoft Office and other relevant software applications for data entry, document management, and report generation.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities effectively.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams and stakeholders.
• Attention to detail and accuracy in data entry and documentation, with a commitment to maintaining confidentiality and integrity of information.
• Desirable would be experience in using ERM software
• Post Graduate certification or Diploma in Risk Management
• ISO 31000 Certification

Desirable Skills You've Got Up Your Sleeve
It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
• Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions

Our values are non-negotiables
Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What You'll Get Back
We offer a great variety of personal and professional benefits to help you thrive at Osiris and Super Group. This includes:

• We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Be part of that Superclass feeling
At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 27 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on

• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow

Division: Governance

Reference No: 5916

Location:

Centurion, Gauteng, ZA

Employment Type: Permanent

Disability (EE targeted role): No

T.A.S.K Grade: 15

Job Posting Salary: R891,176.00

Job Posting End Date: 21 Oct 2025

The Road Accident Fund's mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
Purpose of the Job:
Reporting to the Senior Manager: Risk Advisory and Business Continuity, the successful incumbent is responsible to plan, design, implement, monitor and communicate risk management processes and programmes within the RAF.

Key Performance Areas
Policy Review and Implementation

• Contribute to the development and implementation of departmental policy, procedures and processes.
• Keep up to date with effective policy and practice execution strategies.
• Provide inputs into policies and regulations.

Enterprise risk management

• Research and keep up-to-date with corporate governance best practices and policies to implement within the RAF's risk management environment.
• Gathers and compiles data related to risk from internal and external resources.
• Identifies risks by analysing data, observing processes and talking to people.
• Drafts and delivers reports outlining findings, identifying and explaining potential risks and recommending solutions.
• Select, develop and implement appropriate risk assessment models or methodologies.
• Participate in the development, , implementation and maintainance of risk management processes and strategies.
• Participate in the development of risk mitigation strategies that are appropriate, implementable and that associated targets are achievable for business units.
• Promote effective enterprise risk culture across RAF including development of newsletters, creating awareness and faciliting appropriate training.
• Make use of business intelligence tools to conduct various types of risk assessments, scenario analysis, risk modelling and reviews at all levels of the organisation.
• Facilitate the identification of risks, essessment, evaluation, communication, monitoring and reporting on risks.
• Ensure that risk registers and Control / Control /Action Plans (Task) registers are kept up to date.
• Review the adequacy and effectiveness of controls including validation of progress as reported by management.
• Facilitate identification and monitoring of key risk indicators and risk tolerance levels.
• Collaborate with other assurance providers to ensure identification and reporting of risks and assessment of the adequacy and effectiveness of management internal controls.
• Coordinate monthly engagements with the business on risk registers, incident reporting and monitoring of key risk indicators.
• Coordinate Risk Champion meetings in the relevant processing centre.
• Maintain input and data quality of the Risk Management System / tool.
• Provide advice to management on emerging risks and mitigation options and on the adequacy and effectiveness of existing and future controls.
• Represent Risk Management in management committee meetings, SCM and other assurance provider's forums.
• Perform annual process self assessment to improve the risk maturity for the relevant processing centre.

Reporting

• Develop functional reporting systems, for management, projects or performance reporting.
• Prepare proposals, briefings, presentations, reports, and other documentation and provide management information both verbally and in report format.
• Report on emerging and materialised risks leading to the review of risk registers to identify control gaps.
• Preparation of monthly, quarterly, annual and ad-hoc reports.
• Ensure proper management and maintainance of official records.

Stakeholder Management

• Facilitate and manage communication with relevant internal and external and progressively manage the relationships.
• Manage relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
• Facilitate adequate communition concerning key risks.
• Communicate with all levels of stakeholder contact.
• Represent the Fund in relevant internal and external activities and events.

Qualifications And Experience

• Bachelor's Degree/ Advanced Diploma in Economics / Risk Management related qualification.
• Relevant 5-7 years' experience in an Enterprise Risk Management environment.

Technical And Behavioral Competencies Required

• Resilience.
• Communication
• Working with People
• Network and Alliances
• Planning, Organising and Coordinating
• Employee Engagement
• Personal Mastery
• Judgement and Decision Making
• Client Service Orientation
• Understanding of corporate governance standards and practice.
• Understanding of risk management frameworks and applicable laws.
• Strong stakeholder relations management.
• Understanding of King IV report.
• Knowledge of ISO 31000.
• Ability to quantify risks.
• Ability to make use of data analytics tools and risk modelling techniques.
• Ability to analyse complex data and information.
• Excellent communication.

NB: "RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs".
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants' responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

**About the Opportunity**

Are you a seasoned **Enterprise Risk Management professional** passionate about strengthening governance and embedding risk awareness across organisations?

A leading **national public entity** is seeking a dynamic **ERM Consultant** to play a pivotal role in designing, refining, and institutionalising its enterprise risk management framework. This is an exciting opportunity to influence organisational resilience and ensure risk management is fully integrated into strategic decision-making.

As the appointed ERM expert, you will:

**Review & Diagnose**

* Assess the organisation's current risk management practices, culture, and frameworks.

* Identify strategic risks and improvement areas across all levels.

* Conduct a diagnostic review of the existing ERM function and recommend enhancements.

**Develop & Strengthen Frameworks**

* Refine and update key risk management and governance frameworks including:

* ERM, Risk Appetite & Tolerance

* Combined Assurance

* Delegation of Authority

* Business Continuity & Disaster Recovery

* Compliance, Anti-Fraud & Corruption

* POPIA Compliance Support

* Lead the development of policies, strategies, and tools that embed best-practice risk management.

**Enhance Risk Registers**

* Review and revise the strategic risk register for FY 2024/25.

* Develop and implement the operational risk register for FY 2025/26.

* Align strategic and operational risks to the organisation's overall strategy and performance plan.

* Support risk owners and champions in identifying, classifying, and mitigating risks.

**Build & Mentor Capability**

* Facilitate risk workshops and training sessions for management and committee members.

* Provide ongoing mentoring and technical support to internal risk and governance teams.

**Governance & Reporting**

* Review and update committee governance documents, including Terms of Reference and policies.

* Prepare and present comprehensive risk management reports to senior management.

* A **Bachelor's degree** in Risk Management, Finance, Governance, or related discipline (Postgraduate preferred).

* **8+ years** of experience in enterprise risk management, preferably in the public or corporate sector.

* Proven ability to develop and implement robust risk frameworks and policies.

* Experience facilitating workshops and mentoring internal teams.

* Deep understanding of governance principles, King IV, POPIA, and PFMA regulations.

* Strategic and analytical thinking

* Excellent report writing and presentation skills

* Stakeholder engagement and facilitation

* Strong governance and compliance knowledge

* Results-driven and solutions-oriented

This is more than a consulting assignment — it's an opportunity to **shape the future of enterprise risk management** in a purpose-driven organisation. You'll work alongside leadership to embed a culture of accountability, resilience, and proactive risk management.

If you're ready to make a meaningful impact and bring your ERM expertise to a national platform, we'd love to hear from you.

**Submit your CV or proposal**