310 Banking Operations jobs in South Africa

Banking Operations Analyst

Apply: On site locations: Johannesburg | Time type: Full time | Posted on: Posted 30+ Days Ago | Job requisition id: JR9781

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The Banking Operations Analyst is responsible for identifying, communicating, and resolving missing or erroneous deposit transactions, as well as addressing customer deposit complaints promptly to enhance customer experience and support revenue growth. The role also involves monitoring processing activities across multiple regions and taking corrective actions to ensure smooth operations and a positive customer experience on the Betway Platform.

Key Responsibilities:

• Accurate sourcing of statement data according to operational requirements.
• Timely resolution of escalations and queries based on SLA.
• Accurate manual credit entries to ensure optimal customer experience within SLA.
• Investigate system/process issues, escalate, and collaborate with internal and external teams to resolve processing problems.
• Review and update training manuals, SOPs, and product documents to enhance team knowledge.
• Build relationships with finance, call centers, and other teams for effective resolution and communication.
• Communicate process changes and relevant information to other departments for knowledge sharing.
• Research competitor offerings and suggest improvements to enhance customer experience.
• Identify potential risks in processes or systems and recommend mitigations.
• Engage in continuous self-development and upskilling.
• Perform manual reconciliations as needed.
• Identify and escalate data or statement issues.
• Troubleshoot issues with third-party processors and internal departments, proposing solutions to prevent recurrence.
• Stay informed about sporting events that could impact transaction volumes.
• Assist with testing and onboarding of new processing providers.
• Review and improve the customer journey and operational efficiency.
• Monitor reports for volume spikes and alert management and third parties.
• Collaborate with call centers to analyze volume drivers and root causes.
• Provide detailed shift analysis to ensure continuity and informed decision-making.
• Communicate processing issues effectively with supporting analysis for stakeholders.

Skills & Experience Required:

• Intermediate or advanced Excel skills.
• Understanding of transactional processing via mobile money, cards, e-wallets, internet banking, and vouchers.
• Technical knowledge of data sources, analysis, and reporting.
• Ability to identify trends through detailed analysis.
• Experience in reconciliation and statement auditing.
• Preferably a BCom degree or working towards one.
• Innovative, solution-oriented, deadline-driven, and good at time management.
• Adaptable to change, responsible, and accountable.
• Self-motivated and eager to learn.
• Ability to work independently and in teams.
• Strong attention to detail and communication skills.
• Own reliable transport and willingness to work shifts, including weekends and public holidays.
• Knowledge of financial product development/implementation is an advantage.

*Relevance to our Talent Management and Talent Development Programme will be considered in recruitment.

*Candidates may need to complete assessments.

This role requires trust and honesty, with access to sensitive financial data. A credit and criminal record check, as well as qualification verification, will be conducted. By applying, you consent to these checks, which are confidential and for verification purposes.

If you do not hear from us within 2 weeks, please consider your application unsuccessful.

The perfect place to work, play, and grow!

Founded in 1999, Betway has grown into a community of over 1,000 talented individuals across Africa. We are rooted in markets like Ghana and South Africa, expanding across East, West, and Southern Africa, embracing sports betting fans and offering diverse career opportunities in banking, finance, marketing, development, and customer care.

Manager, Systems and Operational Enablement, Investment Banking Operations

Job Overview

Business Segment: Corporate & Investment Banking

To support the Collateral Banking Book Function in day-to-day operational management of systems in line with business processes. To drive and manage product development in consultation with the Head of Global Banking Book Collateral through coordinating, influencing, and driving the value chain to deliver the product capability within client expectations, in support of the execution of the business strategy. To support and guide the Corporate and Investment Banking Teams through change and implementation.

Qualifications

Minimum Qualifications

• Degree in Business Commerce or equivalent qualification

Experience Required

5 - 7 years:

• Experience and understanding of business process improvement, process efficiencies, and effectiveness.
• Experience in identifying waste and duplication within a value chain and implementing medium to large scale projects across a back office and front line environment. Understands client demand and product sets specific to Corporate and Investment Banking.
• Exposure to the relationship-based client service model would be an added advantage.

Manager, Systems and Operational Enablement, Investment Banking Operations

Job Overview

Business Segment: Corporate & Investment Banking

To support the Collateral Banking Book Function in day-to-day operational management of systems in line with business processes. To drive and manage product development in consultation with the Head of Global Banking Book Collateral through coordinating, influencing, and driving the value chain to deliver the product capability within client expectations, in support of the execution of the business strategy. To support and guide the Corporate and Investment Banking Teams through change and implementation.

Qualifications

Minimum Qualifications

• Degree in Business Commerce or equivalent qualification

Experience Required

5 - 7 years:

• Experience and understanding of business process improvement, process efficiencies, and effectiveness.
• Experience in identifying waste and duplication within a value chain and implementing medium to large scale projects across a back office and front line environment. Understands client demand and product sets specific to Corporate and Investment Banking.
• Exposure to the relationship-based client service model would be an added advantage.

We are a people orientated business that provides outsourced contact center solutions and specializes in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment displays our passion to create a great place for our people to work and it is teamwork that drives our success.

Role Qualifications and Experience:

• Matric Certificate.
• Minimum 1 year international customer service experience in a contact center.
• Experience in a banking, insurance environment is advantageous.
• Pure Maths 40% is advantageous

Job Objectives:

• Striving to achieve first call resolution and maintain the quality of service provided by the call centre.
• Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
• Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
• Adhering to all company policies and procedures.
• Achieving set KPI’s designated by the campaign and ensure a high level of customer service is provided on every call.
• Responding efficiently to customers and creating a positive experience.
• Transferring and escalating the calls to the appropriate department if needed.
• Adhering to all company policies and procedures.
• Achieving set KPI’s designated by the campaign and ensure a high level of customer service is provided on every call.
• Striving to achieve first call resolution and maintain the quality of service provided by the call centre.
• Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
• Understanding and using the required software, reports, tools, and metrics.
• Participating in training and striving to increase and improve existing skills.

Required Skills:

• Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
• Proficiency with computers.
• Ability to resolve conflict and diffuse tension.
• Strong time management skills.

Role Competencies:

• Excellent command of the English language.
• Strong reading comprehension of English.
• Sufficient educational background and screening.
• Meet English assessment tests upon screening.
• Basic computer skills.
• Attention to detail.
• Willingness to learn.
• Strong written communication skills.

We endeavor to provide feedback to all candidates whenever possible, however, if you do not hear from us within 14 days from the closing date, please consider your application unsuccessful.

All positions will be filled in accordance with our Group Employment Equity plan.

Durban

Published Date: 24 July 2025

Closing Date: 31 July 2025

Business and Commercial Banking (BCB) Operations Graduate Programme

Job Overview

Business Segment: Business & Commercial Banking

Location: ZA, GP, Johannesburg, Simmonds Street

Operations grads get to be part of a World Class Operations journey in Johannesburg at our Simmonds offices. Our graduates get exposure to mentoring and coaching in addition to personal development. Our graduates get to work on exciting initiatives such as project management focusing on Automation, use of AI to transform business, digitisation, operational excellence and process improvement.

Key Responsibilities include:

• To automate and digitise operational processes.
• To improve and refine processes within Business and Commercial Banking to enhance efficiency and quality.
• To analyse data and provide insights into process performance and identify inefficiencies for enhanced client experience.
• Keep abreast of operational excellence trends.
• Ad hoc reporting and insights to inform business decisions.

Qualifications

Final year undergraduate, Honours or Masters Degree (Completed or currently completing in 2025) in a related or similar qualification to:

• Automation
• Digitisation
• Process Improvement and Analytics
• Data Analytics

Additional Information

• Must be a South African citizen
• Must be under 30 years of age
• No more than two years’ work experience
• Minimum of 65% average over all years of study

Key Skills and Attributes

• Working collaboratively with others
• Resilience
• Creative problem solving and considered decision making

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or

Business and Commercial Banking (BCB) Operations Graduate Programme

Job Overview

Business Segment: Business & Commercial Banking

Location: ZA, GP, Johannesburg, Simmonds Street

Operations grads get to be part of a World Class Operations journey in Johannesburg at our Simmonds offices. Our graduates get exposure to mentoring and coaching in addition to personal development. Our graduates get to work on exciting initiatives such as project management focusing on Automation, use of AI to transform business, digitisation, operational excellence and process improvement.

Key Responsibilities include:

• To automate and digitise operational processes.
• To improve and refine processes within Business and Commercial Banking to enhance efficiency and quality.
• To analyse data and provide insights into process performance and identify inefficiencies for enhanced client experience.
• Keep abreast of operational excellence trends.
• Ad hoc reporting and insights to inform business decisions.

Qualifications

Final year undergraduate, Honours or Masters Degree (Completed or currently completing in 2025) in a related or similar qualification to:

• Automation
• Digitisation
• Process Improvement and Analytics
• Data Analytics

Additional Information

• Must be a South African citizen
• Must be under 30 years of age
• No more than two years’ work experience
• Minimum of 65% average over all years of study

Key Skills and Attributes

• Working collaboratively with others
• Resilience
• Creative problem solving and considered decision making

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or

Our client is searching for a Senior Operations Analyst to join their team in Pretoria East. 

Job Purpose:

• To provide first-line support to clients on banking products and assist in processing electronic files for clients.

Role Responsibilities:

• Take accountability for client Bank files. Ensure that files are processed, and feedback are supplied to clients per update file.
• Confirm file layouts from clients and submissions to the Bank.
• Identify problems, communicate problems and follow up with the Bank or technical team.
• Ensure that the feedback files are created per client request.
• Maintain effective system information and ensure the updates occur timeously.
• Attend to client queries.
• Ensure client processes documentation is up-to-date
• Check client and Bank Limits.
• Monitor Account Verification Service-Realtime system and report any issues to BANK /Client.
• Ensure that alerts are resolved.

Preferred Requirements:

• Diploma in an administrative field
• A minimum of 5years’ experience in a similar role
• 5+ years’ experience in MS Office, especially Word and Excel
• SQL experience
• Sound knowledge of the Bank and Insurance industry

Personality Attributes:

• Exceptional written and verbal communication skills
• Able to keep the information confidential
• Should exhibit excellent time management and organizational skills to complete the assigned work effectively
• Honest and trustworthy
• Ability to work in a team and as an individual
• Good presentation skills
• Ability to work under pressure and adhere to deadlines

Location: Roodepoort - Office Based

Role: Financial Services - Trade Credit Insurance - Customer Service Consultant

A leading privately owned Financial Services company specialising in Trade Credit Risk Insurance for large enterprises across several industries is looking for an experienced service consultant to join their dynamic team! The company offers a fast-paced, fun, innovative and agile environment.

To qualify for this exciting opportunity you will need the following:

1. A degree in Commerce (BCom, Business Administration Degree, Finance Degree).
2. At least 2 years experience in the trade credit insurance industry with insurer or broker (B2B), trade finance.
3. A minimum of 3 years in a service delivery environment.
4. Excellent business acumen.
5. Solid understanding of Trade Credit Risk.
6. Strong financial acumen.
7. Very strong communication skills and solid exposure in dealing with enterprise/corporate clients and Insurers.

R 15 000 - R 25 000 - Monthly

Head Technology, Business and Commercial Banking South Africa, Operations

Job Overview

Business Segment: Business & Commercial Banking

Advise, define, and orchestrate the Business Unit (BU) technology strategy to implement, deliver and report on the end-to-end technology solutions to deliver on business outcomes. Own the required BU technology blueprints, systems and toolbox in alignment with Group Technology, BU and country requirements, to deliver the desired client experiences through the fast flow of work, constant feedback and a collaborative culture.

Qualifications

Minimum Qualifications
Type of Qualification: Post Graduate Degree
Field of Study: Business Commerce

Experience Required

Business Enablement & Support
General (Technology and Operations)
5-7 years
Knowledge and experience of DevOps, Agile and Lean frameworks, methods and practices and experience in being a catalyst for organisational change. Experience in full lifecycle design and development covering multi-tier environments and markets. Senior management level experience. Leadership/management experience working with individuals and teams from diverse cultures. Proven track record of delivery. Understanding of DevOps principles and practices.

8-10 years
Significant experience managing technology in large, high-volume, complex multi-dimensional corporate environment, preferably banking or financial industry. Managing delivery of 3rd parties and Africa Region experience. Industry and market knowledge; with business acumen and different ownership models. Experience working in a multi-vendor and outsourced IT environment.

Additional Information

• Articulating Information
• Challenging Ideas
• Developing Strategies
• Directing People
• Empowering Individuals
• Making Decisions
• Pursuing Goals
• Resolving Conflict
• Showing Composure
• Thinking Positively
• Benefits Management
• Internal & External IT Environment
• IT Knowledge
• Knowledge of Banking & Financial Service