132 Banking Operations jobs in South Africa

What We Do:

We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts, we're on it!

Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.

Speaking of love, we’re looking for Lulas who love to make a difference to join our team and change the game.

CULTURE CODE

• We Embrace Curiosity- We continuously seek better ways to deliver value with a solutions-over-problems mindset.

• We win as One - We collaborate, build strong relationships and value diverse perspectives

• We’re Driven by Purpose - We are passionate and committed to delivering the best products and services for SMEs

• We Execute with Ambition - We set ambitious goals, embrace challenges, and deliver with focus and determination.

We are seeking an experienced Manager : Banking Operations with a strong background in fintech or digital banking environments . This role is pivotal to driving operational efficiency, ensuring compliance, and delivering an exceptional customer experience delivered through a well defined and seamless customer journey.

The ideal candidate will have a deep understanding of banking processes, payments, compliance, and risk management, combined with the agility and innovation mindset of a fintech professional.

• Provide oversight and guidance on end-to-end banking operations, ensuring seamless coordination between internal teams and external service providers to deliver a frictionless customer experience at all times.
• Evaluate, design, and continuously refine banking operational processes in line with fintech best practice, focusing on automation, scalability, and efficiency.
• Manage day-to-day operations across various payment rails (EFT, card networks, instant payments, and merchant services), working closely with internal and external stakeholders to monitor and maintain uptime and integrity across all payment systems.
• Act as the business operations lead for integration and management of third-party vendors, banking partners, and the core banking system partner, ensuring service-level agreements (SLAs) are met, and that incidents are resolved promptly with minimal disruption.
• Use data dashboards and reports to track key operational metrics, including activation rates, transaction success rates, customer onboarding speed, compliance indicators, and turnaround times.
• Collaborate cross functionally with the customer support, sales, product and compliance teams to design and refine customer journeys from onboarding to transaction fulfillment, ensuring each touchpoint reflects operational excellence.
• Support strategic initiatives such as launching new financial products or enhancing operational risk frameworks.
• Act as a key stakeholder in operational readiness assessments and go-to-market execution plans.

• Bachelor’s degree in Finance, Business Administration, Banking, or related field.
• 5+ years of experience in banking operations, with at least 2 years in a fintech or digital banking environment.
• Strong understanding of digital payment ecosystems (EFT, card networks, instant payments, and merchant services)
• Proven ability to manage risk and ensure compliance in a fast-paced regulatory landscape.
• Hands-on experience with KYC/AML processes, transaction monitoring, and dispute resolution.
• Excellent analytical, problem-solving, and leadership skills.
• Experience with operations automation, CRM platforms, and BI reporting is a plus.
  
  

• Experience launching or scaling operations in a startup or high-growth fintech.
• Familiarity with South African fintech ecosystems and regulators (e.g., SARB, FSCA).
• Strong analytical and problem solving capabilities.
• Strong Strategic and critical thinking ability
• Agile project management experience.
• Ability to manage ambiguity in a fast paced environment
• Collaborative approach to solving problems with various stakeholders

What We Do:

We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts, we're on it!

Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.

Speaking of love, we’re looking for Lulas who love to make a difference to join our team and change the game.

CULTURE CODE

• We Embrace Curiosity- We continuously seek better ways to deliver value with a solutions-over-problems mindset.

• We win as One - We collaborate, build strong relationships and value diverse perspectives

• We’re Driven by Purpose - We are passionate and committed to delivering the best products and services for SMEs

• We Execute with Ambition - We set ambitious goals, embrace challenges, and deliver with focus and determination.

We are seeking an experienced Manager : Banking Operations with a strong background in fintech or digital banking environments . This role is pivotal to driving operational efficiency, ensuring compliance, and delivering an exceptional customer experience delivered through a well defined and seamless customer journey.

The ideal candidate will have a deep understanding of banking processes, payments, compliance, and risk management, combined with the agility and innovation mindset of a fintech professional. Key Responsibilities:

• Provide oversight and guidance on end-to-end banking operations, ensuring seamless coordination between internal teams and external service providers to deliver a frictionless customer experience at all times.
• Evaluate, design, and continuously refine banking operational processes in line with fintech best practice, focusing on automation, scalability, and efficiency.
• Manage day-to-day operations across various payment rails (EFT, card networks, instant payments, and merchant services), working closely with internal and external stakeholders to monitor and maintain uptime and integrity across all payment systems.
• Act as the business operations lead for integration and management of third-party vendors, banking partners, and the core banking system partner, ensuring service-level agreements (SLAs) are met, and that incidents are resolved promptly with minimal disruption.
• Use data dashboards and reports to track key operational metrics, including activation rates, transaction success rates, customer onboarding speed, compliance indicators, and turnaround times.
• Collaborate cross functionally with the customer support, sales, product and compliance teams to design and refine customer journeys from onboarding to transaction fulfillment, ensuring each touchpoint reflects operational excellence.
• Support strategic initiatives such as launching new financial products or enhancing operational risk frameworks.
• Act as a key stakeholder in operational readiness assessments and go-to-market execution plans.

• Bachelor’s degree in Finance, Business Administration, Banking, or related field.
• 5+ years of experience in banking operations, with at least 2 years in a fintech or digital banking environment.
• Strong understanding of digital payment ecosystems (EFT, card networks, instant payments, and merchant services)
• Proven ability to manage risk and ensure compliance in a fast-paced regulatory landscape.
• Hands-on experience with KYC/AML processes, transaction monitoring, and dispute resolution.
• Excellent analytical, problem-solving, and leadership skills.
• Experience with operations automation, CRM platforms, and BI reporting is a plus.

• Experience launching or scaling operations in a startup or high-growth fintech.
• Familiarity with South African fintech ecosystems and regulators (e.g., SARB, FSCA).
• Strong analytical and problem solving capabilities.
• Strong Strategic and critical thinking ability
• Agile project management experience.
• Ability to manage ambiguity in a fast paced environment
• Collaborative approach to solving problems with various stakeholders

Manager, Systems and Operational Enablement, Investment Banking Operations

Job Overview

Business Segment: Corporate & Investment Banking

To support the Collateral Banking Book Function in day-to-day operational management of systems in line with business processes. To drive and manage product development in consultation with the Head of Global Banking Book Collateral through coordinating, influencing, and driving the value chain to deliver the product capability within client expectations, in support of the execution of the business strategy. To support and guide the Corporate and Investment Banking Teams through change and implementation.

Qualifications

Minimum Qualifications

• Degree in Business Commerce or equivalent qualification

Experience Required

5 - 7 years:

• Experience and understanding of business process improvement, process efficiencies, and effectiveness.
• Experience in identifying waste and duplication within a value chain and implementing medium to large scale projects across a back office and front line environment. Understands client demand and product sets specific to Corporate and Investment Banking.
• Exposure to the relationship-based client service model would be an added advantage.

Manager, Systems and Operational Enablement, Investment Banking Operations

Job Overview

Business Segment: Corporate & Investment Banking

To support the Collateral Banking Book Function in day-to-day operational management of systems in line with business processes. To drive and manage product development in consultation with the Head of Global Banking Book Collateral through coordinating, influencing, and driving the value chain to deliver the product capability within client expectations, in support of the execution of the business strategy. To support and guide the Corporate and Investment Banking Teams through change and implementation.

Qualifications

Minimum Qualifications

• Degree in Business Commerce or equivalent qualification

Experience Required

5 - 7 years:

• Experience and understanding of business process improvement, process efficiencies, and effectiveness.
• Experience in identifying waste and duplication within a value chain and implementing medium to large scale projects across a back office and front line environment. Understands client demand and product sets specific to Corporate and Investment Banking.
• Exposure to the relationship-based client service model would be an added advantage.

Business and Commercial Banking (BCB) Operations Graduate Programme

Job Overview

Business Segment: Business & Commercial Banking

Location: ZA, GP, Johannesburg, Simmonds Street

Operations grads get to be part of a World Class Operations journey in Johannesburg at our Simmonds offices. Our graduates get exposure to mentoring and coaching in addition to personal development. Our graduates get to work on exciting initiatives such as project management focusing on Automation, use of AI to transform business, digitisation, operational excellence and process improvement.

Key Responsibilities include:

• To automate and digitise operational processes.
• To improve and refine processes within Business and Commercial Banking to enhance efficiency and quality.
• To analyse data and provide insights into process performance and identify inefficiencies for enhanced client experience.
• Keep abreast of operational excellence trends.
• Ad hoc reporting and insights to inform business decisions.

Qualifications

Final year undergraduate, Honours or Masters Degree (Completed or currently completing in 2025) in a related or similar qualification to:

• Automation
• Digitisation
• Process Improvement and Analytics
• Data Analytics

Additional Information

• Must be a South African citizen
• Must be under 30 years of age
• No more than two years’ work experience
• Minimum of 65% average over all years of study

Key Skills and Attributes

• Working collaboratively with others
• Resilience
• Creative problem solving and considered decision making

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or

Business and Commercial Banking (BCB) Operations Graduate Programme

Job Overview

Business Segment: Business & Commercial Banking

Location: ZA, GP, Johannesburg, Simmonds Street

Operations grads get to be part of a World Class Operations journey in Johannesburg at our Simmonds offices. Our graduates get exposure to mentoring and coaching in addition to personal development. Our graduates get to work on exciting initiatives such as project management focusing on Automation, use of AI to transform business, digitisation, operational excellence and process improvement.

Key Responsibilities include:

• To automate and digitise operational processes.
• To improve and refine processes within Business and Commercial Banking to enhance efficiency and quality.
• To analyse data and provide insights into process performance and identify inefficiencies for enhanced client experience.
• Keep abreast of operational excellence trends.
• Ad hoc reporting and insights to inform business decisions.

Qualifications

Final year undergraduate, Honours or Masters Degree (Completed or currently completing in 2025) in a related or similar qualification to:

• Automation
• Digitisation
• Process Improvement and Analytics
• Data Analytics

Additional Information

• Must be a South African citizen
• Must be under 30 years of age
• No more than two years’ work experience
• Minimum of 65% average over all years of study

Key Skills and Attributes

• Working collaboratively with others
• Resilience
• Creative problem solving and considered decision making

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or

The Head of Operations (Financial Services- Banking/Insurance) will support the overall effective operational delivery of managing complex customer complaints, to meet the internal and client led demands by demonstrating strong leadership, operational and management capability.

Job Responsibilities:

People Management

• Managing Performance and achievement of team leader KPIs
• Articulate with clarity to the Team leaders, the business expectations and support them with the creation and execution of their operational plan.
• Prepared daily Huddle are held.
• Leave/ Absence Management ensuring the required resourcing is available as per SLA
• Disciplinary & HR related Matters are attended to as they arise in line with the company policy and protocols.
• Create and drive team motivation.
• Reward & Recognition is part of the operational rigor.
• Incentive programmes are aspirational, structured and well
• communicated as to align to the operational delivery required.
• Encourage a cross functional collaborative way of work.
• Drive a high-performance environment, ensuring the client objectives are achieved consistently.
• HW policies, procedures and protocols are being communicated and demonstrated within the operational environment.
• Foster the HW culture which must be visible and aligned to a people centric approach.
• Recognize potential challenges that would hinder/ disrupt team performance or morale and speedily address either independently or in partnership with other stakeholders.

Team/Leader Development

• Coaching/ mentoring is structured and ongoing
• New leader plan is constructed to support the transition of the newly appointed leader.
• Take the lead on bi-monthly call review sessions with the team leaders/ advisors, with documented actions and outcomes following the session
• Conduct monthly 1-1s with the team leaders, reviewing overall team performance and personal development. Identify skills/ knowledge gaps and address or collaborate with the relevant department to assist.
• Embed industry best practices into the operational environment and continuously seek ways to elevate the level of service delivery.
• Ongoing knowledge sharing based on day of day incidents, findings, or feedback (internal / external)
• Host regular think tank/ focus session with the team (sharing of information, brainstorm ideas for improvement, address problems / challenging situations)
• Team professional Development (CPD, succession, career pathing, etc.)
• Address poor work performance through a structured development plan, partnering with HR to ensure sufficient support is provided for improvement
• Identify and nurture top talent within the team.
• Create a repository of useful resources / reference material to support coaching or skills-based session.
• Create ongoing learning opportunities, both formal an informal so colleagues are kept up to date

Operational Management (BAU)

• Define operational objectives.
• Agree and deliver key operational metrics
• Prepare and plan to deliver against the agreed business targets.
• Monitoring performance and adapting activities accordingly.
• Execute on financial objectives by translating into operational activities.
• Track performance against forecast and makes operational adjustments in month.
• Departmental wide communication of relevant information is circulated/communicated.
• Define reporting requirements to optimism the performance.
• Record keeping of key information in respect of with business requirements.
• Instate quality control mechanism ensuring the necessary actions are consistency applied.
• Manage all legislative requirements, taking the appropriate action if required
• Process Oversight and monitoring
• Monitoring of department expenses
• Procurement and supplier oversight
• Based on management information and insights, suggest areas for review to maintain continuous improvement within the environment
• Areas of concern are timeously raised and addressed to avoid disruption and loss of revenue
• Promoting good news stories, innovation, successes and learnings within the department and wider organization
• Project Implementation
• Taking the lead from the project manager, execute/support on actions for department specific projects.
• Provide insight into the project plan.
• Improve, influence and secure support for value-add initiatives.
• Connect and collaborate with others in the project team to ensure successful outcome.
• Keep stakeholders well informed with ongoing communication on progress/ setbacks.
• Maintain records of actions and milestone /achievements for your assigned actions

Support the building of a great Client Relationship

• Support the Client Director with maintaining good client interactions
• Work collaboratively with clients through WBR, MBR and QBR.
• Manage internal delivery on client requirements.
• Escalate risk/issues within Huntwood immediately to mitigate concerns/problems.
• Prepare adequately for client visits, including ensure all relevant internal teams are well prepared. Maintain good communication and build healthy working relationships with the client.
• Keep the client aware of necessary information by providing regular feedback.
• Build confidence with the client by sharing achievements and challenges ahead of the time.
• Report on continuous improvement within the department.

Change Management

• Identifying change initiatives within the department.
• Partnering with Business on wider organizational change initiatives.
• Drive change initiatives, ensuring it as the desired outcome.
• Management of the communication plan around the change activities specific to the department Monitor the outcome / results closely, addressing challenges as they arise.

Department Reporting

• Work closely with the BI team to build reporting and insights required to manage the operations.
• Ongoing data analytics of existing MI • Monitor trends to drive the direction and focus on key business levers. Using the insights gathered from the available data to make decisions and recommendations for improvement. Drive data driven continuous improvement initiatives within the department.

Job Requirements:

• Minimum qualification of Matric/NQF 4
• Relevant tertiary qualification will be advantageous
• Experience within financial services is essential (Banking/Insurance. Etc)
• 3 years in a Senior Operations Management role in a BPO/Call Centre Environment
• Experience within Complaints space is essential ideally working with UK based clients
• Experience in the financial services/insurance sector preferred
• Experience with high level communication with senior stakeholders and clients (written and verbal)
• Proficiency in MS Excel

Skills Required:

• Interpersonal skills and communication (written & verbal)
• Understanding of business processes & policies
• Organized and structured personality
• Resource Planning
• Leadership skills
• Innovative / Creative thinker
• Analytical skills
• Coaching and mentoring
• Ability to lead and influence
• Decision Making
• Planning and organizational skills
• Continuous improvement
• Operational Knowledge
• Financial acumen
• Report Writing

Core Behavior

Huntswood’s employees are described as dependable, driven and collaborative.

The job holder should align to our 6 Fundamental Values:

• Bring Your “A” Game
• Strive For Greater
• Enable and empower all employees
• Do the right thing
• Own it
• Deliver unbelievable service

"It's not just about what we do, but the way we do it. And it's our values that make us special."

NB: All appointments are subject to the positive outcome of pre-employment verification checks.

Head Technology, Business and Commercial Banking South Africa, Operations

Job Overview

Business Segment: Business & Commercial Banking

Advise, define, and orchestrate the Business Unit (BU) technology strategy to implement, deliver and report on the end-to-end technology solutions to deliver on business outcomes. Own the required BU technology blueprints, systems and toolbox in alignment with Group Technology, BU and country requirements, to deliver the desired client experiences through the fast flow of work, constant feedback and a collaborative culture.

Qualifications

Minimum Qualifications
Type of Qualification: Post Graduate Degree
Field of Study: Business Commerce

Experience Required

Business Enablement & Support
General (Technology and Operations)
5-7 years
Knowledge and experience of DevOps, Agile and Lean frameworks, methods and practices and experience in being a catalyst for organisational change. Experience in full lifecycle design and development covering multi-tier environments and markets. Senior management level experience. Leadership/management experience working with individuals and teams from diverse cultures. Proven track record of delivery. Understanding of DevOps principles and practices.

8-10 years
Significant experience managing technology in large, high-volume, complex multi-dimensional corporate environment, preferably banking or financial industry. Managing delivery of 3rd parties and Africa Region experience. Industry and market knowledge; with business acumen and different ownership models. Experience working in a multi-vendor and outsourced IT environment.

Additional Information

• Articulating Information
• Challenging Ideas
• Developing Strategies
• Directing People
• Empowering Individuals
• Making Decisions
• Pursuing Goals
• Resolving Conflict
• Showing Composure
• Thinking Positively
• Benefits Management
• Internal & External IT Environment
• IT Knowledge
• Knowledge of Banking & Financial Service

Head Technology, Business and Commercial Banking South Africa, Operations

Job Overview

Business Segment: Business & Commercial Banking

Advise, define, and orchestrate the Business Unit (BU) technology strategy to implement, deliver and report on the end-to-end technology solutions to deliver on business outcomes. Own the required BU technology blueprints, systems and toolbox in alignment with Group Technology, BU and country requirements, to deliver the desired client experiences through the fast flow of work, constant feedback and a collaborative culture.

Qualifications

Minimum Qualifications
Type of Qualification: Post Graduate Degree
Field of Study: Business Commerce

Experience Required

Business Enablement & Support
General (Technology and Operations)
5-7 years
Knowledge and experience of DevOps, Agile and Lean frameworks, methods and practices and experience in being a catalyst for organisational change. Experience in full lifecycle design and development covering multi-tier environments and markets. Senior management level experience. Leadership/management experience working with individuals and teams from diverse cultures. Proven track record of delivery. Understanding of DevOps principles and practices.

8-10 years
Significant experience managing technology in large, high-volume, complex multi-dimensional corporate environment, preferably banking or financial industry. Managing delivery of 3rd parties and Africa Region experience. Industry and market knowledge; with business acumen and different ownership models. Experience working in a multi-vendor and outsourced IT environment.

Additional Information

• Articulating Information
• Challenging Ideas
• Developing Strategies
• Directing People
• Empowering Individuals
• Making Decisions
• Pursuing Goals
• Resolving Conflict
• Showing Composure
• Thinking Positively
• Benefits Management
• Internal & External IT Environment
• IT Knowledge
• Knowledge of Banking & Financial Service