121 Employee Relations jobs in Gauteng

Government institution based in Johannesburg requires a Director Intergovernmental Relations

• Manage the provision of inter-governmental relations support to the Head of Department and MEC by enhancing cooperative governance.
• Facilitate inter-departmental cooperation through coordination of IGR Fora including but not limited to providing input to the agenda of the MEC/MMC forum and monitor the implementation of decisions.
• Facilitate provincial relations with local government and other organs of state.
• Manage the development of policies and strategies aimed at enhancing IGR relations in the provincial administration.
• Build strong stakeholder relations with strategic partners.
• Operationalise the Governance & IGR Secretariat Support Service.
• Provide Strategic Leadership and Management to the Directorate: Intergovernmental Relations; Develop and Manage Strategic Partnerships within and outside the department
• Develop a database of all IGR infrastructure projects in the province; Manage the resources of the Directorate; Develop, manage, and implement stakeholder engagement strategies, policies, and procedures.

Qualifications:

• Matric plus NQF level 7/ Bachelor’s Degree in Political Science, Public Management, LLB or relevant qualification in Intergovernmental Relations.
• Coupled with 5 years’ experience at a Middle Management level working in Development at Municipal level, knowledge of Integrated Development Planning and or the public service.
• A post-graduate Degree would an added advantage.

Job Description : Client Relations Manager REPORTS TO : Head of Operations OCCUPATIONAL LEVEL : Middle Management FUNCTIONAL AREA : SDC Skills Sales COMPANY : The Skills Development Corporation (Pty) Ltd LOCATION : 24 Achter Road, Paulshof, Sandton, Key Role Purpose

• Leads and manages a sales team to achieve company revenue targets by developing and implementing sales strategies, managing the sales pipeline, recruiting and training sales representatives, and motivating the team to generate leads and build client relationships.
• Understanding client needs, communicating effectively, and acting as a liaison between clients and internal teams.
• Retain existing clients and drive new business growth.

Key Outcomes

• Leadership and Team Management
• Sales strategy and planning
• Sales performance and reporting
• Client Relations and Business Development
• Meeting and Project Management
• Training & Development
• General Duties Role Requirement Essence of the role / Key Accountabilities Key Activities Leadership and Team Management Overseeing the daily operations of the sales team, including managing the sales pipeline, coaching and mentoring sales representatives, and addressing performance issues Identifying, interviewing, and hiring new sales team members who meet the company's requirements Providing ongoing training and development opportunities for sales representatives to enhance their skills and knowledge Sales strategy and planning Identifying and developing effective sales strategies, tactics, and processes to drive sales and achieve revenue goals Establishing realistic and achievable sales goals and quotas for individual sales representatives and the overall team Tracking and managing the sales pipeline to identify opportunities, forecast sales, and prioritize leads Creating and implementing comprehensive sales plans that align with the company's overall business strategy Sales performance and reporting Regularly tracking and analysing sales performance data, identifying areas for improvement, and adjusting sales strategies as needed Generating reports on sales activity, analysing performance metrics, and providing regular forecasts of future sales Developing and managing the sales budget, ensuring that resources are allocated effectively to support sales efforts Client Relations and Business Development Developing and maintaining strong relationships with key clients, understanding their needs, and ensuring their satisfaction Developing and implementing strategies to generate new leads and opportunities Collaborating with marketing, product development, and other departments to ensure alignment and support for sales efforts Managing communications between key clients and internal teams Coordinate with company operations so that the client's expectations are met Develop initiatives to increase client satisfaction and retention Negotiating contracts with clients and establishing timeline of performance Meeting and Project Management Coordinate diaries of the sales team and self Conclude meeting / s with new, potential and existing clients Understand the needs and requirements of all new and potential clients Presentation of current offer / s to all new and potential clients Agree on proposal terms : Number of learners Demographics Onsite or offsite solution Qualification Payment terms Start date Appointments for all renewals must be set on the basis listed below : For all SDC clients, irrespective of where the client is based, one client visit needs to be done per year, over and above the renewal meeting as stated above All client renewal visits must be set within a minimum period of 60 Days before the completion of the clients' current program All renewal documentation must be completed no later than one month before the completion of the clients' current program Act as the key interface between the client and all relevant departments Manage a client's project / s from beginning to end Maintain and update client contact records Meeting all client needs and deliverables according to proposed timelines Client Proposal Complete a skills analysis for new / potential clients Draft and populate proposal as per the proposed terms discussed in the meeting Forward prepared proposal through to client with additional information required Follow up on the proposal after two days, if the client has accepted or not If the proposal is accepted, receive the signed proposal from the client, with the supporting documents : Tax Clearance Company Registration Documents Fixed Term Contract / s Letter of Delegation (if applicable) Distribution of induction email to the various departments (Sourcing, Projects, Operations, Admin, Facilitation, Finance and SETA Liaison) The induction email content forwarded to all HOD's, include : The signed proposal and supporting documents Demographics Qualification Contract dates Fixed Term Contract template Invoice terms Hosting of learner Payroll due date Workplace Health Plan (WHP) Training & Development
• Keep up to date with legislative requirements on the B-BBEE Act, Skills Development Act, Skills Development Levies Act, The Income Tax Act, and any other Act as required for the completion of this Role
• Continuously train and develop all the sales team and associates of the company
• Host a Skills Development Workshop annually General Duties
• Complete all tender applications for and behalf of the company
• Ensure all Service Level Agreements are completed, signed and stored
• Represent the organisation at sales and marketing conventions, trade exhibitions and other forums
• Complete monthly payment schedules for finance department
• Complete Supplier & Enterprise Development Contracts and reconciliations for loans
• Complete Sales team commission recons monthly
• Assist clients with information required for their B-BBEE Audit
• Bi-weekly meetings with all HOD's Job Specific Requirements Competencies (Knowledge, skills and attributes) Competency / Performance Drivers Technical / Professional Expertise Able to multi-task, prioritize and manage time efficiently Goal-orientated, organised team player Encouraging to team / staff, able to mentor and lead Excellent verbal and written communication skills Have excellent people skills and intuitive to client's business needs Highly self-motivated and self-directed Delivering Results and Meeting Client Expectations Knowledge and understanding of various legislation Problem solving skills Ability to function independently and under pressure and commit to deadlines Computer Literacy, with emphasis on Excel skills Strong negotiation skills, with ability follow through on client contracts Proven results of delivering client solutions and meeting sales goals Knowledge and understanding of The BBBEE Act, The Skills Development & Skills Development Levies Act, The Income Tax Act, The New Minimum Wage Act, The Employment Equity Act, The Codes of Good Practice on People with Disabilities Acquire a thorough knowledge and understanding of key client needs and requirements Qualifications Minimum
• National Diploma in Sales and Marketing
• Business Administration
• Client Relationship Management
• Communications Ideal BCom Degree in business commerce, such as Sales and Marketing or Finance MDP B-BBEE Experience Minimum 3 / 4 years relevant managerial experience, with at least 3 years at middle management level Proven track record of sales successes Proven track record of meeting targets and generating new business Ideal
• A minimum of 5 years' experience, at senior management level with full competence as a Client Relations Manager / Sales Manager Remuneration
• Basic Salary – R35 ,00 to R50 ,00 (negotiable dependant on experience)
• Commission earned - paid monthly with salary package, dependant on monthly targets achieved
• Provident fund, disability & risk benefit after 6 months permanent employment – fully company funded Disclaimer The above job profile is intended to describe in general the nature and level of work performed by employees of the company assigned to this job role.

It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.

The Skills Development Corporation reserves the right to amend and change responsibilities to meet the needs of the business as necessary.

• Facilitate the handling of employee grievances, counselling, and conflict resolution processes in a timely and effective manner;
• Take a proactive approach to conflict management and ensure adherence to grievance and disciplinary procedures;
• Provide expert advice to management on appropriate disciplinary action, ensuring fairness, consistency, and compliance with labour law;
• Investigate employee concerns and recommend appropriate courses of action;
• Assist in the formation, interpretation, and application of internal policies relating to employee conduct, discipline, and grievance management;
• Engage with HR and departmental managers to monitor all disciplinary processes, including documentation, investigations, scheduling, and attendance at hearings;
• Represent the organisation at the Commission for Conciliation, Mediation and Arbitration (CCMA) and similar forums;
• Support HR and line managers with CCMA case preparation and dispute resolution strategies;
• Monitor internal and external legal developments and ensure the business remains compliant with relevant employment legislation, collective agreements, and case law precedents;
• Deliver internal training to managers and employees on employee relations topics, including policies, legislation, and disciplinary processes;
• Develop strong relationships with internal and external stakeholders to ensure ER matters are addressed effectively;
• Review, draft, and update company policies and procedures to ensure alignment with current labour legislation and best employment practices;
• Provide accurate interpretation of labour laws and ensure consistent application in the workplace;
• Promote awareness and adherence to company policies, labour legislation, and collective agreements across the organization;
• Conduct research and make recommendations based on recent employment law changes and court rulings.

Grow and contribute to Standard Bank Group's Business and Commercial Banking reputation, brand and image through public relations strategies and plans by building media/public relations relationships and leveraging public relations and media knowledge and experience. To drive positive and proactive media/brand and reputation outcomes for the bank through strategic relationship management, campaign planning and implementation, external communication plans, and content development, in order to enhance the reputation of the bank and realise commercial benefits.

Qualifications:

• A degree in Communication, Public Relations or related field.

Experience:

• 5-7 years' experience and exposure to the financial services industry. Experience in dealing with diverse media outlets and demonstrate experience in interacting with media.

Key Responsibilities:

• Using the Business and Commercial Banking brand aspirations as input, develop compelling public relations and external communication plans which drive positive media coverage, and in so doing build the bank's brand and reputation.
• Identify opportunities for building strategic relationships with relevant media stakeholders, such as journalists, editors, and other media professionals. Build and nurture media relationships, so that in an extremely competitive landscape, we can secure prime features to enhance the brand and reputation.
• Partner with internal stakeholders to seek out public relations opportunities that will build brand and reputation, aligning communication and public relations plans with business roadmaps to ensure relevance and that opportunities are not missed.
• Create and drive campaigns which generate positive media coverage through compelling content plans and story angles that will elevate the bank’s positioning ahead of competitors.
• Collaborate and inspire creative teams to produce visual and multimedia content which achieves the strategic intent of the campaign and contributes to realising commercial benefits for the bank.
• Craft convincing media motivations that in turn lead to prominent interviews, features, and placements in various media outlets, to increase visibility and coverage.
• Craft press releases which convey the appropriate strategic messaging and prepare media kits that enable information to be effectively distributed to the media.
• Take ownership of responses to media inquiries and requests in a timely and accurate manner, so that overall reputation is protected and no opportunities for ‘fake news’ are created.
• Facilitate media training within the business so that internal stakeholders are properly equipped to engage with media in a way that protects the reputation of the bank.
• Ensure adherence to all policy and procedure which informs and governs public relations and relations with outside stakeholders in general.
• In the event of a crisis or issue which requires reputation management, understand and assimilate the key messages to be conveyed and develop communication plans which deliver the correct information, through the most suited channels, to all intended audiences.
• Develop factual and non-emotive communication material which protects the bank's reputation and brand when there is the threat of an issue that requires careful messaging. This includes the development of media holding statements when required.

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or

Our client is currently recruiting for a Specialist Employee Relations Advisor. This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization. This is a 6-month contract.

Location: Midrand, Johannesburg - Hybrid

To deliver a consistent and high-quality HR Services experience with regards to Employee Relations. To align to global standards in order to ensure a consistent, efficient, and effective service.

1. Be the first point of contact for the business regarding all ER process and policy queries and/or issues.
2. Provide an end-to-end case management service regarding all ER processes, including but not limited to poor performance management, grievance management, and sick leave management.
3. Provide support and consultation to both staff and line management throughout the ER process.
4. Liaise with the Employment Law division on complex cases.
5. Facilitate the end-to-end case management of the Income Continuation Benefits (ICB) process, including acting as a liaison between the Insurer and other stakeholders.
6. Facilitate, investigate, and appropriately close HR-related Speak Up cases.
7. Build and maintain relationships/clarify expectations with key stakeholders.
8. Be involved in sub-project deliverables on a needs-driven basis.
9. Keep abreast of the latest HR trends (best practices), tools, and techniques through networking and monitoring the micro and macro environment.
10. Maintain current reporting requirements to the relevant stakeholders and create and enhance ER-related reporting.

1. 3-year Degree/Diploma in HR/ER related field – essential
2. 3-5 years relevant experience
3. Honours degree in HR/ER related field – desirable
4. Knowledge of Labour Legislation, BCEA
5. Understanding of Employee Relation Practices
6. Familiarity with HR policies and procedures
7. Proficiency in Microsoft Office software packages
8. Experience with SAP (advantage)
9. Knowledge of HR processes (advantage)
10. Understanding of HR Theories and Models
11. Business Understanding

Our client operating in the Wholesale and Retail Industry, is currently looking to employ an experienced Customer Relations Officer to be based in Johannesburg South.

Requirements:

• Good command of English language.

Responsibilities, but not limited to:

• To drive through regular telephonic contact, sales and required service levels of specific key accounts.
• To ensure turnover achievement by soliciting sales.
• To process orders and placement thereof with the relevant suppliers.

2. Member Management:

• To ensure all requests, queries, and other opportunities from members, suppliers and other internal divisions are dealt with efficiently.
• To ensure the timely dissemination of critical information.
• To ensure the service and different value-added services offered delivered in an excellent manner.
• To manage and negotiate the deal request process.
• To complete the required administration and controls efficiently and accurately.
• Process all orders on the system to company standard.

Please consider your application unsuccessful should you not receive a response within two weeks of applying.

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Kaelo Johannesburg, Gauteng, South Africa

Kaelo Johannesburg, Gauteng, South Africa

Company Description

Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

Company Description

Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

Job Description

Purpose

The Client Relations Consultant manages the relationships with our clients, building long sustainable business relationships. Focusing on growth through opportunities and key relationship management outcomes. Ensuring retention of business and enhanced loyalty to our brand. Working closely with the sales and operational teams to manage relationships with clients and continuously improve and adapt.

• Building and maintaining relationships with clients and key personnel within key account companies
• Conducting reviews and needs based research to ensure clients are satisfied with products and services
• Identify and implement up-sell and cross selling opportunities
• Creating awareness of product offerings and ensuring knowledge is transferred to all levels of audiences
• Escalating and resolving areas of concern as raised by clients , through accurate root cause analysis and ensuring continuous improvement is driven
• Manage a portfolio of clients in accordance to the agreed Service Level Agreement
• Develop and enhance retention and growth strategies
• Develop, maintain and improve consistent client communication and engagements
• Track, measure and evaluate the effectiveness of CRM processes within each client
• Review, analyse reports and submit recommendations for new opportunities and align to the purpose of the business offerings.
• Work with our clients in accordance with the SLA and ensure that all planned services are delivered and administrated in terms of requirements
• Manage and strengthen the relationship with all clients in the portfolio
• Ensure that all events are planned and implemented effectively. Ensuring to measure success and improvements
• Ensure that all events are monitored in accordance with the allocated budget
• Document all meetings and ensure clients receive feedback within agreed upon turn-around times
• Develop pro-active initiatives that improve the client's business and efficiencies within Kaelo
  
  

• 3 – 5 Years Corporate Client Servicing Experience
• Health care industry experience
• Facilitation and presentation experience
• Service and sales experience
• Event and knowledge management
  
  

• Grade 12 matric
  
  

• Report writing skills
• Process skills
• PowerPoint and presentation skills
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Consulting, Information Technology, and Sales
• Industries Insurance

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FlySafair City of Johannesburg, Gauteng, South Africa

Join to apply for the Employee Relations Specialist role at FlySafair

FlySafair City of Johannesburg, Gauteng, South Africa

Join to apply for the Employee Relations Specialist role at FlySafair

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• Facilitate the handling of employee grievances, counselling, and conflict resolution processes in a timely and effective manner;
• Take a proactive approach to conflict management and ensure adherence to grievance and disciplinary procedures;
• Provide expert advice to management on appropriate disciplinary action, ensuring fairness, consistency, and compliance with labour law;
• Investigate employee concerns and recommend appropriate courses of action;
• Assist in the formation, interpretation, and application of internal policies relating to employee conduct, discipline, and grievance management;
• Engage with HR and departmental managers to monitor all disciplinary processes, including documentation, investigations, scheduling, and attendance at hearings;
• Represent the organisation at the Commission for Conciliation, Mediation and Arbitration (CCMA) and similar forums;
• Support HR and line managers with CCMA case preparation and dispute resolution strategies;
• Monitor internal and external legal developments and ensure the business remains compliant with relevant employment legislation, collective agreements, and case law precedents;
• Deliver internal training to managers and employees on employee relations topics, including policies, legislation, and disciplinary processes;
• Develop strong relationships with internal and external stakeholders to ensure ER matters are addressed effectively;
• Review, draft, and update company policies and procedures to ensure alignment with current labour legislation and best employment practices;
• Provide accurate interpretation of labour laws and ensure consistent application in the workplace;
• Promote awareness and adherence to company policies, labour legislation, and collective agreements across the organization;
• Conduct research and make recommendations based on recent employment law changes and court rulings.
• Grade 12 or Equivalent (Essential);
• Degree or diploma in Human Resources Management, IR or related field (Essential);
• Postgraduate qualification in Labour Relations or related field (Advantageous);
• Minimum 5 years’ experience in Employee Relations Industrial Relations, or Labour Law advisory roles (Essential);
• Proven experience managing disciplinary processes and representing at CCMA;
• Must be prepared to travel.
  
  

• Facilitate the handling of employee grievances, counselling, and conflict resolution processes in a timely and effective manner;
• Take a proactive approach to conflict management and ensure adherence to grievance and disciplinary procedures;
• Provide expert advice to management on appropriate disciplinary action, ensuring fairness, consistency, and compliance with labour law;
• Investigate employee concerns and recommend appropriate courses of action;
• Assist in the formation, interpretation, and application of internal policies relating to employee conduct, discipline, and grievance management;
• Engage with HR and departmental managers to monitor all disciplinary processes, including documentation, investigations, scheduling, and attendance at hearings;
• Represent the organisation at the Commission for Conciliation, Mediation and Arbitration (CCMA) and similar forums;
• Support HR and line managers with CCMA case preparation and dispute resolution strategies;
• Monitor internal and external legal developments and ensure the business remains compliant with relevant employment legislation, collective agreements, and case law precedents;
• Deliver internal training to managers and employees on employee relations topics, including policies, legislation, and disciplinary processes;
• Develop strong relationships with internal and external stakeholders to ensure ER matters are addressed effectively;
• Review, draft, and update company policies and procedures to ensure alignment with current labour legislation and best employment practices;
• Provide accurate interpretation of labour laws and ensure consistent application in the workplace;
• Promote awareness and adherence to company policies, labour legislation, and collective agreements across the organization;
• Conduct research and make recommendations based on recent employment law changes and court rulings.
• Grade 12 or Equivalent (Essential);
• Degree or diploma in Human Resources Management, IR or related field (Essential);
• Postgraduate qualification in Labour Relations or related field (Advantageous);
• Minimum 5 years’ experience in Employee Relations Industrial Relations, or Labour Law advisory roles (Essential);
• Proven experience managing disciplinary processes and representing at CCMA;
• Must be prepared to travel.
  
  

• Professional;
• Use discretion and maintain confidentiality at all times;
• Strong work ethic;
• Honesty and integrity;
• Proactive approach;
• Strong team player;
• Committed and willing to take on new challenges;
• priorities and pressure;
• Able to work without supervision;
• Immaculate timekeeping.
  
  

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
  
  

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Human Resources
• Industries Aviation and Aerospace Component Manufacturing

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Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

Purpose

The Client Relations Consultant manages the relationships with our clients, building long sustainable business relationships. Focusing on growth through opportunities and key relationship management outcomes. Ensuring retention of business and enhanced loyalty to our brand. Working closely with the sales and operational teams to manage relationships with clients and continuously improve and adapt.

• Building and maintaining relationships with clients and key personnel within key account companies
• Conducting reviews and needs based research to ensure clients are satisfied with products and services
• Identify and implement up-sell and cross selling opportunities
• Creating awareness of product offerings and ensuring knowledge is transferred to all levels of audiences
• Escalating and resolving areas of concern as raised by clients , through accurate root cause analysis and ensuring continuous improvement is driven
• Manage a portfolio of clients in accordance to the agreed Service Level Agreement
• Develop and enhance retention and growth strategies
• Develop, maintain and improve consistent client communication and engagements
• Track, measure and evaluate the effectiveness of CRM processes within each client
• Review, analyse reports and submit recommendations for new opportunities and align to the purpose of the business offerings.
• Work with our clients in accordance with the SLA and ensure that all planned services are delivered and administrated in terms of requirements
• Manage and strengthen the relationship with all clients in the portfolio
• Ensure that all events are planned and implemented effectively. Ensuring to measure success and improvements
• Ensure that all events are monitored in accordance with the allocated budget
• Document all meetings and ensure clients receive feedback within agreed upon turn-around times
• Develop pro-active initiatives that improve the client's business and efficiencies within Kaelo

Qualifications

PERSON DETAILS : WORK EXPERIENCE

REQUIRED

• Health care industry experience
• Facilitation and presentation experience
• Service and sales experience
• Event and knowledge management

PREFERRED

Education and or training background

REQUIRED

• Grade 12 matric

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

• Report writing skills
• Process skills
• PowerPoint and presentation skills

Accountability

Action orientated

Communication

Business writing and presentation skills

Creative thinking

Strong relationship skills

Growth and development mind-set

Planning and organisation

Resilient and adaptive

Systems thinking and connecting ability

Professional and brand conscious

Should you progress in the interview process, we may request special person information* from you. We strive to only gather this information during the offer stage and use encryption based software to protect this information.