82 Engagement jobs in South Africa

Engagement Managers join our global offices and practices to work in teams and directly with our clients.

When you join McKinsey, you are joining a firm whose culture is distinctive and inclusive. We will accelerate your development as a leader to create positive, enduring change in the world. In this role, you will have the opportunity to work on teams and help the best organizations in the world – across the private, public, and social sectors – solve some of their most difficult problems.

You will typically lead a team of 3 – 5 consultants to help clients achieve new performance highs.

You will lead the day to day execution of a client project while guiding and developing individual team members. You’ll work directly with clients – usually on site – and you’ll take ownership of the overall project and its end products. You will make an important contribution to the analysis, design, and implementation of business performance approaches, developing tailor-made solutions and working closely with clients to ensure positive impact and sustainable results.

You will have the opportunity to build on your proven leadership skills and leverage your interest in inspiring others, building strong relationships, and creating a true followership. In a collaborative team setting, you'll work closely with others but also autonomously with little direction. Your superior analytical, quantitative and conceptual thinking skills and strong interpersonal and communication skills will ensure successful client projects and team performance.

Client project work typically includes gathering and analyzing information, formulating and testing hypotheses, and developing recommendations for presentation to client management. From there, you will implement those recommendations with client team members.

You’ll also gain new skills and build on the strengths you bring to the firm. Consultants receive exceptional training as well as frequent coaching and mentoring from colleagues and senior leaders on their teams.

• Post graduate degree with excellent academic record; MBA, MPH, MPP, PhD or relevant advanced professional degree is preferred
• 8+ years of consulting working experience in international environments, with the stature necessary to interact as thought partner with senior colleagues and clients
• Ability to work collaboratively in a team and create an inclusive environment with people at all levels of an organization
• Prior experience as a consultant in a professional services firm preferred
• Ability to break down and solve problems through quantitative thinking and analysis
• Comfort with ambiguous, ever-changing situations
• Intellectual curiosity, strategic thinking and strong project management skills
• Ability to communicate effectively, both verbally and in writing, in English, and in local languages as required

Join to apply for the NETWORKS ENGAGEMENT MANAGER role at YPO

Remote-first (South Africa based) | Full-time | Global travel up to 15%

As a Networks Engagement Manager , you’ll serve as the connector, strategist, and storyteller across multiple YPO Networks (Business, Personal, Family, and Impact). You’ll design and execute data-informed engagement strategies, support member experiences, and bring dynamic virtual communities to life. You’ll work with internal teams and member leaders to create relevant, inspiring, and high-impact content, events, and communications that drive deeper participation and connection.

YPO is the global leadership community of more than 34,000 chief executives in over 150 countries. We are united by the belief that business can be a force for good and that the world needs better leaders. As Networks Engagement Manager, you’ll help build the connective fabric that empowers CEOs and their families to learn, lead, and grow together. You’ll work alongside a supportive, mission-driven team making a real difference on a global scale.

• Act as a trusted advisor and champion for members and network communities
• Design and deliver multi-channel strategies that drive engagement across web, mobile, and social platforms
• Lead the creation of written, visual, video, and audio content in collaboration with global members and teams
• Activate member champions and foster community momentum within and across networks
• Track performance metrics, gather feedback, and use insights to refine future engagement initiatives
• Partner cross-functionally to align goals, support events, and bring YPO’s offerings to life (Forum, Learning, Events, Strategic Partnerships)
• Manage day-to-day platform activity and social presence across assigned networks

• A relationship-builder who loves sparking connection and conversation
• A content creator and communicator with a keen eye for brand voice and audience engagement
• A project manager who brings structure, focus, and follow-through to everything you do
• A strategic thinker who leads with data, insights, and empathy
• A collaborative, tech-savvy professional who thrives in a global, virtual team environment
• 5+ years of experience in marketing, communications, or member engagement
• 3+ years working in a membership, association, or nonprofit organization
• Strong experience with content strategy, digital campaigns, and engagement tools
• Proficiency in Smartsheet, Microsoft Suite (Salesforce, Canva, Tableau are a plus!)
• Excellent communication skills, cultural sensitivity, and attention to detail
• Bachelor's degree in marketing, communications, business, or related field
• Availability for flexible hours and international travel (up to 15%)

Apply now or tag someone who’d be a perfect fit!

EOE

YPO is an Equal Opportunity Employer. YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices. YPO does not discriminate in recruiting, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability or any other legally protected status.

• Seniority level: Associate
• Employment type: Full-time
• Job function: Administrative, Project Management, and Customer Service
• Industries: Administrative and Support Services, Operations Consulting, and Non-profit Organizations

#CommunityEngagement #MemberExperience #ContentStrategy #ProgramManagement #AssociationJobs #GlobalLeadership #RemoteJobs #PurposeDrivenWork #DigitalEngagement #YPOCareers

Networks Engagement Manager page is loaded

The Networks Engagement Manager (NEM) engages YPO members and their spouses/partners throughout their Network journey. They work across networks and communities of interest (Business, Personal, Family, and Impact) to ensure optimal engagement. An NEM manages multiple networks and focuses on creating and executing comprehensive engagement strategies aligned with the mission, vision, and strategic roadmap of the network. The role combines community advocacy, relationship management, member engagement, platform management, creative collaboration, data-driven influence, effective communication, and project management.

1. Act as a key ambassador to networks, engaging members and champions, encouraging conversations and connections within the YPO community. Plan and execute marketing strategies to educate audiences about YPO's products, opportunities, and offerings (from Forum, Learning, Events, to Strategic Partnerships).

2. Design and plan materials to foster community within and across networks, inspiring virtual participation and creating vibrant spaces with valuable offerings.

3. Shape the community experience for Network participants by aligning with Network and engagement strategies, creating conducive environments, leading data-driven strategies, influencing member involvement, and educating about Network offerings.

4. Enhance member experience through tailored content, targeted campaigns, event marketing, feedback collection, and response. Measure effectiveness through data analysis, presenting insights, and adapting strategies accordingly.

5. Manage daily activities of web and mobile Network platforms and social media pages, including content planning, development, approvals, and communication.

6. Lead content creation (written, visual, audio, video) in collaboration with members, Network Directors, Global Network Specialists, Event Managers, and marketing partners.

7. Collaborate internally to support projects, programs, and events, ensuring alignment with goals.

8. Implement a data-driven strategy by retrieving reports, storytelling, drawing insights, establishing KPIs based on member responses.

• Excellent interpersonal skills, diplomacy, relationship-building across all levels, adaptability, insightfulness, empathy, and reliability.

• Strong verbal and written communication skills with attention to detail. Ability to tailor communication to the audience.

• Effective collaboration and communication in multicultural, virtual environments, respecting local customs.

• Ability to manage trade-offs, prioritize opportunities, balance stakeholder needs, and articulate decisions clearly.

• Resourcefulness, independence, initiative, good judgment, time management, organization, and prioritization skills.

• Maintain discretion and integrity of confidential information.

• Problem-solving skills, proactive research, providing solutions, and timely issue resolution. Anticipate member needs with clarity.

• Analytical thinking, influencing skills, curiosity, and proficiency in new technologies and tools.

• Professional presence suitable for engaging with C-level executives and high-profile leaders.

• 5+ years in communication, marketing, or account management.

• 3+ years in an association or membership organization, with experience in membership, governance, marketing, events, or social media management.

• Experience creating content for multiple platforms for diverse audiences to drive engagement.

• Experience designing and monitoring communication and engagement strategies for virtual audiences across channels.

• Experience in digital marketing, including consumer research, advertising, social media, and data practices.

• Proficiency with Smartsheet and Microsoft Office suite required.

• Preferred experience with Salesforce (CRM), Canva, Publicate (email marketing), or Tableau (data visualization).

Bachelor’s degree in marketing, communications, business, public administration, or equivalent experience required.

• Flexible and extended hours to accommodate multiple time zones.

• Travel globally 10-15% per year for events, meetings, and retreats.

EOE

YPO is an Equal Opportunity Employer. We support a diverse workforce and do not discriminate based on race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other protected status.

Networks Engagement Manager page is loaded

Apply locations: South Africa   |   Time type: Full time |   Posted on: Posted 13 Days Ago |   Job requisition id: JR

POSITION PURPOSE
The Networks Engagement Manager (NEM) engages YPO members and spouses/partners along their network journey, working across networks and communities of interest (Business, Personal, Family, and Impact) to ensure optimal engagement. An NEM manages multiple networks, focusing on creating and executing comprehensive engagement strategies aligned with the mission, vision, and strategic roadmap of the network. The role combines community advocacy, relationship management, member engagement, platform oversight, creative collaboration, data-driven influence, effective communication, and project management.

PRIMARY RESPONSIBILITIES

• Act as a key ambassador to networks, engaging and activating members and champions, encouraging conversations and connections throughout the YPO community, and planning/executing marketing strategies to promote YPO products, opportunities, and offerings (from Forum, Learning, Events, and Strategic Partnerships).
• Design and plan material to foster closer community within and across networks, inspiring virtual participation and creating a vibrant space with valuable offerings.
• Shape the community experience for Network participants by creating the environment, leading data-driven strategies, influencing member involvement, and educating about Network offerings.
• Support member experience through tailored content, targeted campaigns, event marketing, and feedback collection/response. Measure success via data analysis, presenting insights, and adapting strategies accordingly.
• Manage daily activities of web and mobile Network platforms and related social media pages, including content planning, development, approvals, and communication.
• Lead content creation (written, visual, audio, video) in collaboration with members, Network Directors, Global Network Specialists, Event Managers, and MXIM partners.
• Collaborate internally and across networks to support projects, programs, and events.
• Implement a data-driven approach by retrieving reports, storytelling, drawing insights, and establishing KPIs based on member responses.

SKILLS/COMPETENCIES

• Excellent interpersonal skills, diplomacy, relationship-building with all levels of associates, members, and vendors. Adaptable, insightful, empathetic, reliable.
• Strong verbal and written communication skills, meticulous attention to detail, and audience-appropriate communication style.
• Ability to collaborate effectively in multicultural, virtual environments, respecting local customs.
• Effective decision-making, prioritization, stakeholder management, and clear rationale articulation.
• Resourceful, independent, with good judgment, time management, organization, and project focus.
• Discretion and integrity with confidential information.
• Problem-solving skills, proactive in research and solutions, anticipating member needs.
• Analytical thinking, influencing, guiding processes, curiosity, and technological proficiency.
• Professional presence suitable for interaction with C-level executives and high-profile leaders.

EXPERIENCE/BACKGROUND

• 5+ years in communication, marketing, or account management roles.
• 3+ years in association or membership organizations, with experience in membership, governance, marketing, events, or social media management.
• Proven experience creating content for diverse platforms and audiences to boost engagement.
• Experience designing and monitoring virtual engagement strategies across channels.
• Knowledge of digital marketing, consumer research, advertising principles, social media, and data practices.
• Experience with Smartsheet and Microsoft Office suite required.
• Experience with Salesforce (CRM), Canva, Publicate (email marketing), or Tableau (data visualization) highly preferred.

EDUCATION/TRAINING/CERTIFICATION

Bachelor’s degree in marketing, communications, business, public administration, or equivalent experience required.

PHYSICAL REQUIREMENTS

• Ability to work flexible and extended hours to accommodate multiple time zones.
• Willingness to travel globally 10-15% per year for events, meetings, and retreats.

EOE

YPO is an Equal Opportunity Employer. We support a diverse workforce and do not discriminate based on race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or other protected statuses.

Overview

Member Engagement Specialist at PPS. The key focus of the role is to generate leads for PPS Advisory Services and Enablement from various external sources. The role is within the Contact Centre of ASE working alongside the Contact Centre Consultants.

• Lead Generation: responsible for generating and nurturing leads for the organization using different marketing channels.
• Generate new leads using Cold Calling, External Databases, Performance Marketing, Worksites, email marketing, social media, and other relevant marketing channels
• Liaise with professional bodies to gain access to young, qualified professionals with a key focus on Universities of Technology
• Classify hot, warm, and cold leads based on their need, budget, and decision-making capabilities. Accordingly, take the necessary steps to convert hot leads and nurture warm and cold leads
• Organize and keep the lead status updated in the Leads Register
• Conduct Research into the PPS target market and translate this into appropriate leads generation activities to maximize the number of leads generated
• Interact professionally with potential members, existing members, and other company stakeholders via various communication mediums to generate leads and referral leads
• Collaborate with the marketing and sales team members to work on tasks relevant to lead generation
• Identify and run appropriate leads generation campaigns
• Cultivate in-depth product knowledge and understanding to effectively communicate product features and benefits to prospective customers. Understand competitors’ product offerings to effectively respond to objections
• Follow company decorum at all times when representing the organization
• Be a PPS Brand Ambassador when representing the company via the various communication platforms
• Aim to excel within the set PPS leads generation targets

• Matric (Grade 12)
• RE 5 and FAIS accredited and compliant
• Bachelor’s degree with relevance to Finance, Financial Planning, Investment Management preferable

• 1 to 3 years’ experience in an outbound sales call centre within the financial services environment
• 3 years leads generation experience with a proven track record
• Previous sales experience with a proven track record would be advantageous

• Intermediate knowledge of the Life Assurance or Financial Services Industry
• Knowledge (and skill) in how to successfully influence and persuade others by understanding how their individual needs and motivations link to goals
• Computer literacy (MS Office)
• Excellent verbal and written communication

• Sales driven and target focused
• Take extreme ownership
• Persuasive and influential
• Customer focused and responsive
• Resilience and flexibility
• Solution oriented
• Communication and interpersonal skills
• Ability to handle pressure
• Passionate
• Adaptive to an ever-changing environment

Locations mentioned include Sandton, Johannesburg, Germiston, Roodepoort, Boksburg, Kempton Park, Midrand, East Rand, and nearby areas in Gauteng, South Africa. Listings include multiple postings and time references typical of job boards.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Are you ready to lead with purpose? As the Customer Engagement Lead in Johannesburg, you will shape and guide the strategic direction and management of Roche's disease areas and product portfolio, ensuring our competitiveness in the South African healthcare market.

Your role, as an integral member of the Enabling Team, will contribute to Roche’s long-term vision of achieving a triple-win outcome: to patients, the business, and the broader healthcare ecosystem. This entails fostering innovation, operational efficiency, and value creation through avenues like new patient services, cutting-edge technologies, external collaborations, and global knowledge-sharing.

As a leader of Market Enablers, Patient Journey Partners (PJPs), and Squad Leads, you will empower teams to innovate, collaborate authentically, and ensure Roche Pharma South Africa is positioned as a forward-thinking leader both internally and externally.

In this strategic leadership role, you will be tasked with navigating complexities while making Roche a trusted and transformative partner in the healthcare ecosystem

Key challenges:

• Driving strategic and operational management to create effective, scalable, and sustainable business outcomes while holding teams accountable to shared visions and goals.

• Fostering a high-performing, inclusive culture that encourages innovation, growth, and ownership.

• Overseeing commercial excellence by supporting seamless execution of product strategies across therapy areas, achieving both speed-to-market and commercial success.

• Engaging with diverse stakeholders — from therapeutic area experts to funders, regulators, and patient advocates — to co-create sustainable healthcare solutions.

• Delivering on transformation, demand planning, financial stewardship, and compliance while responding to evolving legislative and market dynamics.

• Coaching and empowering your team to adapt to agile ways of working while ensuring the alignment of mindsets, skills, and capacity across the organization.

Who you are as our ideal candidate:

We are seeking a visionary leader who thrives on making meaningful impacts. Our ideal candidate will possess the following qualifications, experience, and mindset:

Qualifications & Experience:

- NQF Level 7/8 in a science-related field (minimum).

- 10 years’ experience in commercial or strategic roles within the pharmaceutical industry.

- 8 years of management experience, including 2 years at the executive management level.

- Demonstrated experience in strategic planning with a proven ability to implement large-scale business strategies.

- A strong understanding of the pharmaceutical industry, including lifecycle management, marketing operations, and industry regulations.

Knowledge and Skills:

- Expertise in pharmaceutical commercial excellence and product portfolio management.

- Strategic agility with the ability to anticipate trends, shape decisions, and adjust priorities.

- Experience developing new business models and implementing innovative solutions.

- Exceptional skills in stakeholder engagement, market analytics, and cross-functional collaboration.

Join Roche Pharma South Africa and lead us in building a healthcare system where value reaches patients faster, health systems become more sustainable, and innovation thrives. Be part of a transformative journey where your purpose and impact can make a tangible difference.

Ready to take healthcare to the next level? Apply today!

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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JOB PURPOSE
To coordinate technical and business information between vendors and internal stakeholders to enable service delivery and implementation of products and services to customers.

RESPONSIBILITIES

• Loading stores for Onboarding and liaising with all parties to complete the installation.
• Loading of T5 details and sending out Welcome packs to Clients on completion of the installation.
• Assisting the team with Closing of legacy tickets on Jira
• Complete verification of stores when they go live.
• Contact stores on Day 1,7,31 to complete courtesy calls and ensure that the merchant isn’t having any issues, log queries for issues picked up during the call.
• Follow up on Inactive terminal report.
• Follow up on No trade’s terminal report.
• Assist with Transpector Queries
• Follow up on unsuccessful installs.

Administration

• Responsible to load new stores and capture amendments or changes on the STO.
• Log and attend to calls onto Jira for any queries raised and seek resolution.
• Calls to be logged for implementation activities.
• Ad hoc administrative duties as and when required.

Customer Engagement

• Coordinate implementation of TJ solutions across the customer base
• Communicate customer requirements internally.
• Ensure effective and timeous customer engagement to manage expectations of implementation.
• Communicate any potential delays of implementation to customer.
• Ensure queries are addressed and resolved timeously by relevant department.
• Promote visibility of customer requirements internally through a pre-defined list of customers
• Support delivery of SLA activities

Onboarding and Co-Ordination

• Device Order ticket logging if applicable
• Site survey ticket logged if applicable.
• Loading merchants on STO
• Creating POS, switch, Back-office tickets
• QA process
• Providing config to Trade-link in a timeous manner

Transpector Queries

• Create logins for merchants as required.
• Assist merchant with logging in, Transpector training, and Transpector-related queries

Self-Management

• Set an example through personal quality and productivity standards and ways of working with others.
• Demonstrate consistent application of internal, procedures. Plan and prioritise, demonstrating abilities to manage competing demands.
• Demonstrate abilities to anticipate and manage change. Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs.
• Uphold all company values with honesty and integrity

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