1 Education jobs in Stellenbosch
Helpdesk Technician (2nd line) – Education Support Professionals
Posted today
Job Viewed
Job Description
Overview
A growing IT services provider is seeking a skilled and customer-focused 2nd Line IT Helpdesk Engineer to join the team. This is an opportunity to work with a variety of clients across the education and SME sectors, delivering high-quality technical support and contributing to IT projects as well as collaborating with 1st line technicians.
Responsibilities- Provide 2nd line technical support via phone, email, and remote tools.
- Troubleshoot and resolve escalated issues efficiently and professionally.
- Support Microsoft 365, Windows Server, Active Directory, and networking technologies.
- Assist with IT projects including system upgrades, migrations, and installations.
- Collaborate with 1st line helpdesk and field engineers to ensure seamless service delivery.
- Maintain accurate documentation and contribute to internal knowledge sharing.
- Experience in a 2nd line support role, ideally within an MSP, school, SME or similar environment.
- Strong knowledge of Microsoft technologies (Windows 10/11, Server 2016+, M365, and ideally Azure AD).
- Good understanding of networking (DNS, DHCP, firewalls, VPNs).
- Excellent communication and customer service skills.
- A proactive, problem-solving mindset with a passion for technology.
- Full UK driving licence (very occasional on-site visits may be required).
- A supportive and collaborative team environment.
- Opportunities for professional development and certifications.
- Exposure to a wide range of technologies and client environments.
- A chance to make a real impact in a growing business and help develop more junior technicians.
Be The First To Know
About the latest Education Jobs in Stellenbosch !