25 E Learning Specialists jobs in Pretoria
Learning & Development Specialist
Posted 1 day ago
Job Viewed
Job Description
Minimum Job Requirements
- National Diploma in HR Management or relevant tertiary qualification in the Education, Training & Development (ETD) field (NQF Level 6).
- Minimum 2 to 3 years operational experience in a similar role within the Automotive environment.
- Report to the Learning & Development Manager :
- HR Legislation: Translate legislative changes into relevant HR Policies and Practices.
- In-depth understanding of and to comply with the relevant HR Legislation (Labour Relations Act, Employment Equity Act, BBBEE Act, Skills Development Act, MIBCO Main Agreement, etc.).
- Employment Equity : Participate in the implementation and utilisation of equity related processes.
- BBBEE : Create an awareness of BBBEE within the Group.
- Assist the L&D Manager with the skills element within BBBEE.
- Training and Development : Assist Line Managers and Facilitators in identifying employee training needs and problem solving.
- Analyse the individual development plans of employees to understand the training and development requirements.
- Discuss with external suppliers and Facilitators on specific requirements of the learning and development intervention and source details, as defined in the training strategy, in order to meet organisational, departmental and individual development needs.
- Schedule staff to attend internal and external learning events in accordance with the wider learning and development strategy.
- Develop material for in-house training.
- Facilitate internal training interventions.
- Gather information for learning communications.
- Collate learning and development evaluations to enable amendments to programmes.
- Provide technical expertise on external industry committees and bodies.
- Administration : Prepare learning and development materials to a consistently high standard and ensure that they reach the Delegates / Facilitators within agreed timescales.
- Update the learning and development calendar.
- Reporting : Compile HR monthly reports.
- Workplace Assessments : Administer, co-ordinate and maintain assessment records.
- Co-ordinate Standards Based Assessments processes and conduct outcomes-based assessments.
- SETA management : Manage learners and learnerships through the SETA.
- Co-ordinate and provide input into the Workplace Skills Plan to ensure accurate and timely submission.
- Provide administrative support in the skills development levy claim process.
- Perform programme planning, co-ordination and qualification development within the SETA framework.
Learning & Development Specialist
Posted 26 days ago
Job Viewed
Job Description
- National Diploma in HR Management or relevant tertiary qualification in the Education, Training & Development (ETD) field (NQF Level 6).
- Minimum 2 to 3 years operational experience in a similar role within the Automotive environment.
Report to the Learning & Development Manager:
- HR Legislation:
- Translate legislative changes into relevant HR Policies and Practices.
- In-depth understanding of and to comply with the relevant HR Legislation (Labour Relations Act, Employment Equity Act, BBBEE Act, Skills Development Act, MIBCO Main Agreement, etc.).
- Employment Equity:
- Participate in the implementation and utilisation of equity related processes.
- BBBEE:
- Create an awareness of BBBEE within the Group.
- Assist the L&D Manager with the skills element within BBBEE.
- Training and Development:
- Assist Line Managers and Facilitators in identifying employee training needs and problem solving.
- Analyse the individual development plans of employees to understand the training and development requirements.
- Discuss with external suppliers and Facilitators on specific requirements of the learning and development intervention and source details, as defined in the training strategy, in order to meet organisational, departmental and individual development needs.
- Schedule staff to attend internal and external learning events in accordance with the wider learning and development strategy.
- Develop material for in-house training.
- Facilitate internal training interventions.
- Gather information for learning communications.
- Collate learning and development evaluations to enable amendments to programmes.
- Provide technical expertise on external industry committees and bodies.
- Administration:
- Prepare learning and development materials to a consistently high standard and ensure that they reach the Delegates/Facilitators within agreed timescales.
- Update the learning and development calendar.
- Reporting:
- Compile HR monthly reports.
- Workplace Assessments:
- Administer, co-ordinate and maintain assessment records.
- Co-ordinate Standards Based Assessments processes and conduct outcomes-based assessments.
- SETA management:
- Manage learners and learnerships through the SETA.
- Co-ordinate and provide input into the Workplace Skills Plan to ensure accurate and timely submission.
- Provide administrative support in the skills development levy claim process.
- Perform programme planning, co-ordination and qualification development within the SETA framework.
Learning & Development Specialist
Posted today
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Job Description
Learning & Development Specialist
Posted today
Job Viewed
Job Description
Feltex seeking an experienced
Learning & Development Specialist
to oversee the design, delivery, and evaluation of occupationally directed education, training, and development initiatives across its operations. The successful incumbent will be responsible for ensuring impactful learning solutions, compliance with legislative and skills development requirements, effective training interventions, and strong learning governance.
This role plays a key part in
supporting organisational performance
by enhancing leadership and employee capability, driving continuous learning, monitoring skills development outcomes, and embedding a culture of growth. The Learning & Development Specialist will also lead training initiatives, collaborate closely with line managers and business leadership, and ensure that all learning practices align with organisational objectives.
Learning & Development Specialist
Posted today
Job Viewed
Job Description
Feltex seeking an experienced Learning & Development Specialist to oversee the design, delivery, and evaluation of occupationally directed education, training, and development initiatives across its operations. The successful incumbent will be responsible for ensuring impactful learning solutions, compliance with legislative and skills development requirements, effective training interventions, and strong learning governance.
This role plays a key part in supporting organisational performance by enhancing leadership and employee capability, driving continuous learning, monitoring skills development outcomes, and embedding a culture of growth. The Learning & Development Specialist will also lead training initiatives, collaborate closely with line managers and business leadership, and ensure that all learning practices align with organisational objectives.
Minimum Requirements- Grade 12
- National Diploma in Human Resource Management or relevant tertiary qualification in the Education, Training and Development field at NQF level 6
- Minimum 2-3 years in a similar role
- Additional Requirement (Advantageous): Registered Skills Development Facilitator / Coach and Mentor / Assessor and Moderator
HR Legislation:
- Translate legislative changes into relevant HR Policies and Practices.
- An in depth understanding of and to comply with the relevant HR Legislation (Labour Relations Act, Employment Equity Act, BBBEE Act, Skills Development Act, MIBCO Main Agreement etc.)
Employment Equity:
- Participate in the implementation and utilisation of equity related processes.
BBBEE:
- Create an awareness of BBBEE within the Group.
- Assist the Learning & Development Manager with the skills element within BBBEE.
Training and Development:
- Assist the line managers and facilitators in identifying employee training needs and problem solving around these issues.
- Analyse the individual development plans of employees to understand the training and development requirements.
- Discuss with external suppliers and facilitators on specific requirements of the learning and development intervention and source details, as defined in the training strategy, in order to meet organisational, departmental and individual development needs. (evaluate the programmes using accepted criteria).
- Schedule staff to attend internal and external learning events in accordance with the wider learning and development strategy.
- Develop material for in-house training.
- Ensure that appropriate resources are available, e.g. venue, equipment, course material, manpower, etc.
- Collate training information for audit purposes – BBBEE, ISO etc.
- Participate in audits and ensure recommendations are actioned.
- Facilitate internal training interventions.
- Gather information for learning communications i.e. noticeboards, newsletters etc.
- Collate learning and development evaluations to enable amendments to programmes.
- Provide technical expertise on external industry committees and bodies.
Administration:
- Prepare learning and development materials to a consistently high standard and ensure that they reach the delegates/facilitators within agreed timescales.
- Update the learning and development calendar.
Workplace Assessments:
- Administer, coordinate and maintain assessment records.
- Coordinate Standards Based Assessments processes and conduct outcomes-based assessments.
SETA Management:
- Manage learners and learnerships through the SETA.
- Co-ordinate and provide input into the Workplace Skills Plan to ensure accurate and timely submission.
- Provide administrative support in the skills development levy claim process.
- Perform programme planning, co-ordination and qualification development within the SETA framework.
Reporting:
- Compile Training and Development monthly reports
Learning & Impact Officer
Posted 15 days ago
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Job Description
Learning & Impact Officer (Job Reference: 2025-Q2-Learn_Impact-09046)
Organisation Description:Technovera is an innovative tech scale-up that focuses on technology inclusion through the development of simple technologies to improve last-mile access in Africa. The organisation has developed Pelebox, a smart locker system that enables patients to collect their repeat chronic medication in under 30 seconds instead of waiting hours on queues at public clinics. We are growing the team as we ramp up the number of communities we serve. Our mission is to develop, promote and scale inclusive technologies, solving challenges of access to quality healthcare in Africa.
We are looking for a "Learning & Impact Officer" to co-develop, lead, and enhance our internal learning and reflection processes, ensuring continuous organisational improvement and maximised social impact delivery. This role is essential in fostering a vibrant culture of ongoing learning, enabling our teams to systematically analyze experiences, identify root causes of challenges, and proactively implement solutions. By doing so, this officer will play a critical role in helping us avoid repeating mistakes and consistently identifying new opportunities for strategic growth and operational excellence across all business activities, including operations, field services, and client engagement and management.
The Learning & Impact Officer will be responsible for the end-to-end management of our impact data, encompassing everything from meticulous data collection and insightful basic analysis to collaborating with external specialists for comprehensive impact measurement and rigorous evaluation. This individual will serve as a key custodian of our overall impact reporting and measurement framework, ensuring that our bi-annual reports are not only robust and data-driven but also insightful and compelling. These reports will effectively communicate our progress and achievements to both internal stakeholders, fostering organisational alignment, and external partners, funders, and clients, building trust and demonstrating tangible value.
If you are skilled and interested in working for a tech-enabled scale-up operating at the intersection of Access to Quality Healthcare, Digital Technology, and Social Impact, then Technovera might be your new home.
Duties, Functions and Responsibilities:Learning & Reflection:
- • Co-develop, implement, and lead frameworks and methodologies for ongoing internal learning and reflection across all business functions (e.g., operations, field support, client management). This includes designing structured processes for post-project reviews, incident analysis, and cross-functional knowledge sharing.
- • Facilitate regular, engaging learning sessions, interactive workshops, and comprehensive debriefs to systematically extract actionable insights from both project successes and unforeseen challenges. This promotes a dynamic culture of continuous improvement where feedback loops are actively closed.
- • Design and lead regular learning sessions (e.g., monthly “Lessons Learned” workshops, quarterly reflection roundtables) to surface successes, challenges, and root‐cause analyses across all teams.
- • Develop and maintain a repository of case studies, post‐mortem reports, and best‐practice documents to ensure organizational memory and prevent repeated mistakes.
- • Document and strategically disseminate lessons learned, best practices, and innovative solutions across the organization. This ensures critical organisational knowledge retention and its practical application, significantly preventing the recurrence of past mistakes and fostering a proactive problem-solving environment.
- • Partner with team leads to embed “pause and reflect” moments into project timelines (e.g., mid‐sprint check‐ins) so that insights are captured in real time.
- • Work closely with the leadership team to translate complex learning insights into clear, actionable strategies. This involves guiding strategic focus areas and operational adjustments that directly contribute to maximising our social impact in our communities.
- • Identify and champion opportunities for process and operational improvements based on concrete learning outcomes and data-driven reflections, driving efficiency and effectiveness.
- • Monitor the implementation of learning outcomes, track whether proposed changes are adopted, and report on adoption rates and impact.
- • Model a culture of curiosity, asking probing questions, and normalizing “failure post‐mortems” so that teams feel safe surfacing issues without fear of blame.
Impact Measurement & Data Management:
- • Lead the design and implementation of qualitative and quantitative field data collection processes, working closely with the Field Support and Client Support teams to ensure robust data capture.
- • Train and mentor field staff on best practices for accurate, ethical, and timely data gathering, including informed consent procedures, consistent coding of qualitative notes, and regular calibration exercises to minimize inter‐rater variance.
- • Train and mentor field staff on best practices for accurate, ethical, and timely data gathering, including informed consent procedures, consistent coding of qualitative notes, and regular calibration exercises to minimize inter‐rater variance.
- • Establish data‐quality checks (e.g., weekly spot audits, monthly data‐cleaning sprints) to ensure completeness, reliability, and validity of incoming data before it enters the central database.
- • Co-develop and maintain an excellent impact management dashboard and reports in collaboration with the software development team, ensuring data accessibility and real-time insights.
- • Act as the primary internal contact for external impact partners, auditors and specialists, coordinating data provision and ensuring compliance for the publication of bi-annual impact reports.
- • Maintain an up‐to‐date data dictionary and codebook for all impact indicators (e.g., “time saved per patient,” “locker utilization rates,” “client satisfaction scores”) to guarantee consistency across reporting periods.
- • Manage data processing, cleaning, and organisation to ensure data integrity and readiness for analysis and reporting.
- • Conduct basic data analysis to identify trends, patterns, and initial insights related to our impact. Coordinate data analysis cycles: aggregate raw field data, perform basic descriptive statistics (e.g., frequency distributions, trend lines), and highlight key findings in narrative form that underscore programmatic strengths and areas for improvement.
- • Oversee the ongoing configuration, maintenance, and user permissions of the impact management dashboard—ensuring data security, role‐based access, and timely software updates.
- • Develop and enforce data governance policies: backup schedules, data‐retention timelines, anonymisation protocols, and version control for key documents (e.g., codebooks, indicator definitions).
- • Grow into a comprehensive impact measurement and evaluation role, developing expertise in advanced M&E methodologies.
Reporting & Stakeholder Engagement:
- • Work closely with the MEL Specialist to plan, compile, and deliver two comprehensive Impact Reports per year—one internally focused (for staff and leadership) and one externally focused (for funders, partners, and clients). effectively communicating our progress and achievements.
- • Serve as the primary liaison between the Impact & Learning function and operational teams (Field Support, Client Support, Software Development, and Finance) to ensure seamless data flow, a shared understanding of impact goals and integrated decision‐making.
- • Develop and maintain a strong understanding of our impact story and be able to articulate it compellingly.
- • Present key learning insights and impact findings to the leadership team, internal teams, and external stakeholders.
- • Draft and visually design data dashboards (in collaboration with Software Development Team) that display real‐time metrics on Pelebox Smart Locker performance (uptime, refill rates, patient throughput) and other emerging innovations.
- • Develop “Data Snapshot” briefs for each month/quarter, summarising progress against predefined impact targets (e.g., 97% on‐time medication pickups, 87% reduction in clinic wait times, positive clinical outcomes) and outlining next steps.
- • Partner with the Software Development team to translate user stories and field requirements into dashboard features, automated data visualizations, and user‐friendly reporting tools.
- • Ensure all reports adhere to donor requirements, sector standards (e.g., SMART indicators), and internal branding guidelines for tone, language, and visual style.
- • Contribute to fundraising and grant writing efforts by providing robust impact data, narratives, and insights.
- • Collaborate with the Fundraising & Grants team to identify data gaps, generate evidence‐based narratives, and supply relevant impact metrics for proposals, donor stewardship reports, and compliance deliverables.
- • Act as a custodian of the organization’s Impact Measurement Framework—updating it annually to reflect new innovations (e.g., pilot programs beyond Pelebox) and evolving sector benchmarks.
- • Cultivate a convening energy to bring various teams and stakeholders together around learning and impact objectives.
General Duties, Functions and Responsibilities:
- • Develop daily/weekly work plan, outline associated daily tasks, targets and report daily and/or weekly on completed actions.
- • Prepare For & Attend all Team Meetings (Weekly Operations, Daily Stand-Ups, Project Planning etc.).
- • Assist with Recruitment Efforts | Engage with Short-Listed Candidate | Arranging Interviews.
- • Contribute to the Development of Self and Team
- • Assist colleagues whenever there is an opportunity to do so.
- • Coaching/Mentoring and Training new team members to improve their Skills Base and Overall Delivery and Performance.
- • Facilitate periodic user training sessions (online and in person) for new staff members, emphasizing why accurate data capture matters and how to navigate the reporting tools.
- • Follows all Company Policies and Procedures.
- • Adheres to safety regulations and industry standards.
- • Serve as the institutional memory for all impact measurement tools—tracking changes to indicator definitions, report structures, and dashboard configurations over time.
- • Represent Technovera at external workshops, conferences, or panel discussions on Monitoring, Evaluation, and Learning, showcasing our Pelebox impact story.
- • Support any other duties consistent with the grade, qualification, and 4+ years of relevant experience in MEL, data analytics, or organizational learning.
- • Occasionally accompany Field Support or Client Support staff on site visits to gather firsthand observations and deepen contextual understanding of programmatic challenges.
- • Bachelor's Degree in Social Sciences, Industrial/Organisational Psychology, Public Health or equivalent (Minimum: NQF 7 | Preferred: NQF 8)
- • Minimum 4 years working experience, with a strong focus on data collection, analysis, and/or learning & development in an impact-driven context.
- • Valid SA driver's license (more than 2 years of driving experience)
- • Valid Passport (At the time of start date)
- • Excellent communication in person, in writing and over the phone (SA Multi-Lingual Ability to communicate in more than one language)
- • Excellent Customer Relations Skills
- • Proficient with Microsoft Office (MS Word, Excel, and PowerPoint), an advanced level in MS Excel would be an advantage
- • Good analytical skills and ability to work independently.
- • Excellent interpersonal, communication, and presentation skills
- • Demonstrated convening energy and ability to work collaboratively across multiple functions.
- 2. Find the Job Post that you want to apply for on our company website.
- 3. Complete all the relevant sections and upload the appropriate documents.
- 4. Review and Submit.
Note: Only applications through the pelebox website will be considered. CV`s or applications sent to any of our email addresses will not be considered and will automatically be discarded or deleted.
Applications are reviewed on a rolling basis. This means early applications that fit the role have the highest probabilities of being short listed, interviewed and selected. The best time to apply is today. Once the right candidate is selected, the role will be removed from our website.
Hiring Policy:We are committed to employment equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our employment equity goals. We encourage women & people with disabilities to apply.
think inside. Johannesburg OfficeThe Innovation Factory,
6 Mark Shuttleworth Street,
The Innovation Hub, Lynnwood,
Pretoria, 0087
South Africa
Machine Learning Engineer
Posted today
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Job Description
Purpose of the Role
The Machine Learning Engineer is responsible for
deploying, monitoring, and maintaining ML models in production
. They turn prototype models into scalable, production-grade systems by building automated pipelines, integrating with infrastructure, and ensuring data and model quality. They work closely with Data Scientists, Data Engineers, and MLOps Support to ensure models are reliable, performant, and aligned with business objectives.
Key Responsibilities1. Model Deployment & Pipeline Automation
- Translate models from notebooks to reusable, production-grade code.
- Build CI/CD pipelines for ML (unit tests, integration tests, automated deployment).
- Manage versioning of code, data, and models (e.g., Git, DVC).
2. Monitoring, Scaling & Performance
- Monitor live models for drift, latency, and failure.
- Tune models and pipelines for performance and cost-efficiency.
- Implement load testing and alerting (Prometheus, Grafana, Azure Monitor).
3. Data Integration & Governance
- Collaborate with Data Engineers to manage feature pipelines and real-time data flow.
- Ensure training/inference data meets governance and compliance requirements.
- Implement Feature Store solutions where relevant (e.g., Azure Feature Store).
4. Documentation & Support Enablement
- Provide clear documentation for handover to MLOps support.
- Define IAM roles and controls for model access across dev/test/prod.
- Lead training or walkthroughs for deployment best practices.
5. Continuous Improvement
- Automate repetitive tasks (testing, retraining, rollback triggers).
- Introduce modern techniques like streaming inference, canary deployments, or serverless ML.
- Participate in post-mortems and incident reviews to strengthen MLOps maturity.
Required Skills & Experience
Education
- Bachelor's degree in Computer Science, Data Science, Engineering, or similar.
- Master's degree preferred.
Experience
Intermediate
2–3 yrs Deploy models, build basic CI/CD, script pipelines
Senior
4+ yrs Scale production ML, lead infra design, mentor others
Technical Skills
- Languages
: Python (required), PySpark, SQL. - Cloud
: Azure ML stack (Azure ML, DevOps, Feature Store). - CI/CD
: Git, Jenkins, Azure Pipelines. - Monitoring
: Azure Monitor, Prometheus, Grafana. - Data Tools
: Spark, Kafka (bonus). - Security
: IAM, data governance, model audit logging.
Competencies
Competency Expectation
Problem Solving
Debug and optimise model pipelines; fix deployment failures
Innovation
Automate, optimise, and introduce emerging MLOps practices
Communication
Explain infra to both technical and non-technical stakeholders
Teamwork
Collaborate across DS, DE, and Support; mentor juniors
Change Advocacy
Champion new tools, frameworks, or practices in ML lifecycle
Performance Metrics
- Model deployment success rate, rollback frequency, MTTD/MTTR.
- Model latency, throughput, and drift over time.
- Business value metrics linked to model performance (e.g., cost savings, conversion).
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Learning Design & Delivery Specialist
Posted 1 day ago
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Overview
ADP is hiring a Learning Design & Delivery Specialist.
In this role, you will use your instructional design knowledge to design ADP product applications, processes, and soft skills training for our clients and new Service and Implementation associates. You will leverage your facilitation skills to deliver engaging learning.
Responsibilities- Interact with subject matter experts and build training content.
- Create training plans, prepare classrooms, facilitate learning programs, and track learner progress.
- Use established ADP learning design and delivery standards and tools to support success in this versatile L&D role.
- Work across the learning organization to apply innovative instructional design and facilitation techniques.
- Deliver training in various modalities (self-paced, virtual, in-person instructor-led) and manage simultaneous projects with deadlines.
- 3+ years of experience in instructional design.
- 3+ years in technical/product application training facilitation.
- Familiarity with designing or delivering South African payroll tax legislation content is a plus.
- Ability to work independently to design and deliver sound training across multiple modalities.
ADP is a global leader in HR technology, offering AI and machine learning-enhanced payroll, tax, HR, benefits, and more. We value inclusivity, innovation, and belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more.
#J-18808-LjbffrSpecialist: Design Learning Solutions
Posted today
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Job Description
Furthermore, the Specialist will be responsible for designing and developing high quality and effective learning solutions, using a variety of media.
Key Performance Areas
Facilitate Skills Development
Detailed Description (INPUT)
- Conduct training needs analysis by engaging the business
- Consolidate and analyse Personal Development Plans and information obtained from the business
- Rank identified training needs per order of priority (as informed by business plan)
- Verify the consolidated training needs with business unit
- Draw up costed training plan/work place skills plan
- Consolidate cost implications of training interventions
- Engage business unit on priorities and recommend which interventions are suitable
- Facilitate skills development in accordance with policies, procedures and legal requirements
KPI (OUTPUT
- Personal Development Plans collated and translated to training interventions
- Effective divisional training plans
- Accurate training matrices
Provide Assistance in the Development of L & D Strategy
Detailed Description (INPUT)
- Assist in developing a Talent Management framework in alignment with strategic objectives of the The comapny that will identify high potential individuals through applying an appropriate Talent Management methodology;
- Introduce a Talent Mobility framework in the The comapny
- Align training & development interventions with developmental needs e.g. leadership development
- Align training & development interventions with the strategic goals of the P & C Strategy
- Provide support to the Head: Learning and Development Academy to implement the approved strategy through the development of an annual plan
- Identify and design training and development interventions, for example:
o Induction
o Performance Management
o Technical Skills
o Any other training as required by the business from time to time
- Contribute to the review, design and implementation of Talent and Learning and Development Policies
- Develop policies in alignment with The comapnys strategic objectives, relevant legislation, Talent Management and Learning and Development Strategy and P & C processes
KPI (OUTPUT)
- Implementation and monitoring of a workable Talent Management strategy and implementation plan for the Bank to support and meet capacity and skills requirements
- Implemented training interventions as per identified needs
- Up-to-date L&D policies
Compile Reports
Detailed Description (INPUT)
- Submit monthly training report and statistics for reporting purposes to relevant stakeholders (Head: Learning & Development Academy, Chief People & Culture Officer, Exco and Board)
- Compile reports as and when requested by the business
- Collect the required data from all relevant sources
- Verify the data to ensure that only applicable data is utilised
- Collate the data into the required format for producing the report
- Generate the report utilising the information in accordance with policies and procedures
- Make recommendations in accordance with the information at hand
- Submit the report to Line Manager for approval
- Distribute the report to the relevant role players
- Archive the report for future reference purposes
- Compile the report in accordance with policies, procedures and legal requirements
- Compile the report within the allocated time frame
KPI (OUTPUT)
- Accurate, timely reports as required by various stakeholders
- Proper quality of analysis and feedback regarding reports and their meaning to the business
- Adherence to policies and procedures
Maintain Relationships
Detailed Description (INPUT
- Introduce concept of knowledge sharing, especially in areas of technical competencies and capabilities
- Identify the relevant role players in accordance with business requirements and dependencies: o Universities and other learning institutions
o Service providers
o Interns and learners
o Internal staff members
- Meetings with the role players to discuss the roles and responsibilities and possible areas of cooperation, improvement and conflict
- Obtain mutual agreement on the resolution of issues, meetings required and the delivery of inter-dependent outputs and results
- Agree to the expected outcomes from each party
- Monitor the performance of all relevant role players continuously to ensure that the agreements are honoured
- Inform the relevant role players of the outcomes, deviations and actions required
- Implement continuous follow-up to ensure that the relationship is maintained
- Compile a database indicating the role players, expected outputs, contact details
- Maintain the relationship database to ensure relevancy and currency
- Document the interaction with the relevant role players for future reference purposes
- Submit the documentation for archiving in the document management system
- Manage relationships in accordance with policies, procedures and legal requirements
- Manage relationships within the allocated time frame
KPI (OUTPUT)
- Quality of relationships with stakeholders, as evidenced through stakeholder feedback
- Attendance of regular meetings with stakeholders for feedback and updates
- Quality of advice and expertise provided to business unit stakeholders (Learning Consultation)
Facilitate Training & Development Programme
Detailed Description (INPUT)
- Develop learning programme to address the business needs and in alignment with the Talent Management and Learning and Development Strategy
- Facilitate learning programmes
- Develop a Leadership Development bench strength
- Assess and evaluate learning programme:
o Conduct learner assessments
o Conduct impact assessment on T&D programmes
- Evaluate the transfer of learning
- Compile training evaluation/impact report and submit to Line Manager for approval
- Update programmes accordingly
- Develop training and development evaluation instruments
- Facilitate training & development programmes in accordance with policies, procedures and legal requirements
- Facilitate training & development programmes within the allocated time frame
KPI (OUTPUT)
- Facilitated learning programmes as per required programmes and plans
- Quality of training programme evaluation
- Model for effective transfer of learning
- Effectiveness of evaluation instruments
- Facilitated training and development programmes as per requirements and plans
- Adherence to programme principles and policies
Implement and Administer a Learner Management System
Detailed Description (INPUT)
- Manage Learner Management System (LMS) introduction as a project from research phase to full implementation
- Develop and design workflows and processes for implementation of Learner Management System (LMS) in line with Learning & Development Strategy
- Actively market LMS for full uptake across all divisions of the bank
- Ensure integration of LMS with other enterprise-level systems used in the Learning & Development function, as well as the greater People & Culture discipline of the bank
- Maximise utilization of LMS in terms of learner enrolment figures
- Provide the technical and functional support in the daily operations of the enterprise level LMS, and tools to support the development and delivery of learning content
- Provide guidance on new development tools and interface design
- Assess and select new training materials, including educational software for continuous development of LMS
- Update course and learner information for generation of system reports
- Provide LMS reports as required by various stakeholders
KPI (OUTPUT)
- Implemented Learner Management System (LMS)
- Fully-functional, user-friendly LMS
- Full utilization of LMS
- Updated learning content on LMS
- Usability of LMS
- Updated LMS reports
- LMS query resolution
- Turnaround times on LMS queries
Design training curricula and training programmes Detailed Description (INPUT)
Detailed Description (INPUT)
- Evaluate needs and develop new training materials and / or revise current materials to ensure company, learning audience and group training needs are met.
- Evaluate training methodology and provide recommendations for appropriate solutions when necessary.
- Interact with subject matter experts to develop specifications for content of courses.
- State instructional end-goals and create content that matches them
- Visualize instructional graphics, the user interface and the finished product
- Conduct instructional research and analysis on learners and contexts
- Apply tested instructional design theories, practice and methods
- Provide exercises and activities that enhance the learning process
- Determine the effectiveness of training programs by assessing training evaluation data and develop recommendations to enhance the effectiveness
- Create engaging learning activities and compelling course content that enhances retention and transfer
- Create supporting material/media (audio, video, simulations, role plays, games etc.)
- Decide on the criteria used to judge learners performance and develop assessment instruments
- Maintain project documentation and course folders
- Create customized web-based instructional elements, and manage online course development.
- Provide design and production assistance expertise in the development of electronic delivery methods.
- Consult with stakeholders on optimal design of online courses and/or programs and effective uses of multimedia for instruction.
- Manage training course development projects from inception to completion
- Maintain project documentation and course folders
- Design and supervise production of learning objects in a variety of formats including print, graphics, audio, video, and animation technologies to support online coursework and program
- Research and evaluate new and emerging instructional and web technologies to enhance learning
- Deploy learning courses by collaborating between business partners to ensure that learning is scheduled, tracked and reported
KPI (OUTPUT)
- Quality of training material developed
- Relationships with stakeholders
- Relevance of training paths and applicable training curricula
- Appropriate training content developed
- Adherence to policies and procedures
- Adherence to set programme timeframes
- Delivery of online learning content
Preferred Minimum Education and Experience
- A graduate qualification in Human Resources with specialisation in Learning and Development or Training
- Experience with Bankseta and a good understanding of the Bankseta processes.
- A post-graduate qualification in Human Resources with specialisation in Learning & Development or Training Management
- ETDP (Education Training Development Practitioner) certification
- People & Cuulture Learning and Development Environment - Relevant experience in the Learning and Development consulting - 8 years
Critical Competencies
- Policies and Procedures
- Business Environment
- Skills Development
- Curriculum Design
- Legislation
- Relevant understanding of the legislative framework for People & Culture and Skills Development
- Knowledge of SAP and HRIS, specifically in Learning and Development
- Experience in design and development of training curricula and training programmes
- Experience in design and development of a Learning Management System
- Experience with online course management tools, graphic and multimedia authoring software and website design software
- Consulting strategic advice experience
- Project Management experience
- Banking and/or financial sectors.
- Planning, including career and organisational development
- Knowledge of relevant legislation affecting The comapny
- Experience in workplace assessment: Registration as an assessor with HPCSA preferable.
- Knowledge of the relevant legislative framework; i.e. EEA, SDA SDLA and other relevant legislation etc
- Communication
- Computer
- Interpersonal
- Analytical
- Project Management
- Facilitation
- Planning
- Problem Solving
- Time Management
- Reporting
Additional Training or Knowledge
- The incumbent should demonstrate the following competencies:
- Basic HTML and Flash programming knowledge
- Solid knowledge of course development software and at least one Learning Management System
- Visual design skills (Dreamweaver, Photoshop, Illustrator) and ability to storyboard
Additional Requirements
- Travel as and when required
- Extended hours as and when required
Specialist: Design Learning Solutions
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