97 E Learning Development jobs in South Africa

Job Purpose

To ensure the delivery of occupationally directed education, training and development to the company line managers and employees in order to improve the performance of individuals and effectiveness of the organisation. Reporting to Learning and Development Manager.

• Matric/ Grade 12
• National Diploma in Human Resource Management or relevant tertiary qualification in the Education, Training and Development field at NQF level 6
• Registered Skills Development Facilitator / Coach and Mentor / Assessor and Moderator
• 2+ years in a similar role

• Translate legislative changes into relevant HR Policies and Practices
• An in depth understanding of and to comply with the relevant HR Legislation (Labour Relations Act, Employment Equity Act, BBBEE Act, Skills Development Act, MIBCO Main Agreement etc.)

• Participate in the implementation and utilisation of equity related processes

• Create an awareness of BBBEE within the Group
• Assist the Learning & Development Manager with the skills element within BBBEE

• Assist the line managers and facilitators in identifying employee training needs and problem solving around these issues
• Analyse the individual development plans of employees to understand the training and development requirements
• Discuss with external suppliers and facilitators on specific requirements of the learning and development intervention and source details, as defined in the training strategy, in order to meet organisational, departmental and individual development needs. (evaluate the programmes using accepted criteria)
• Schedule staff to attend internal and external learning events in accordance with the wider learning and development strategy
• Develop material for in-house training
• Ensure that appropriate resources are available, e.g. venue, equipment, course material, manpower, etc.
• Collate training information for audit purposes – BBBEE, ISO etc.
• Participate in audits and ensure recommendations are actioned
• Facilitate internal training interventions
• Gather information for learning communications i.e. noticeboards, newsletters etc.
• Collate learning and development evaluations to enable amendments to programmes
• Provide technical expertise on external industry committees and bodies

• Prepare learning and development materials to a consistently high standard and ensure that they reach the delegates/facilitators within agreed timescales
• Update the learning and development calendar

• Administer, coordinate and maintain assessment records
• Coordinate Standards Based Assessments processes and conduct outcomes-based assessments

• Manage learners and learnerships through the SETA
• Co-ordinate and provide input into the Workplace Skills Plan to ensure accurate and timely submission
• Provide administrative support in the skills development levy claim process
• Perform programme planning, co-ordination and qualification development within the SETA framework

• Compile Training and Development monthly reports

Join to apply for the Learning & Development Facilitator role at Harambee Youth Employment Accelerator.

Direct message the job poster from Harambee Youth Employment Accelerator.

Location: All Regions

At Harambee Youth Employment Accelerator, we’re not just solving youth unemployment — we’re building a movement. We partner with government, business, and civil society to create inclusive pathways into work for South Africa’s youth. If you thrive in a fast-paced, tech-forward, purpose-driven environment, this opportunity is for you!

This is a dynamic position that blends high-level facilitation, strategic coordination, and HRIS super-user capabilities to drive impactful change, culture enablement, and employee engagement across the organisation.

• Lead high-impact facilitation sessions promoting the Harambee Way of Working, values, and inclusive culture.
• Design and deliver workshops supporting change management, wellness, and systems transformation.
• Act as a culture ambassador, collaborating with change champions to monitor organisational sentiment.
• Coordinate logistics for training programs (venues, materials, scheduling).
• Manage registration, enrolment, and communication for training participants.
• Support Talent Engagement surveys, data analysis, and action planning.
• Partner with strategic communications to develop internal campaigns.
• Maintain and organise training resources (manuals, multimedia aids).
• Facilitate group processes that encourage collaboration and active participation.
• Evaluate training effectiveness through feedback and reporting.
• Administer the Learning Management System (LMS), including troubleshooting.
• Liaise with internal teams, vendors, and finance for smooth program execution.
• Provide admin and coordination support — and whatever else is needed to deliver results!

• Matric / Grade 12
• Bachelor’s degree in HR, Business, or related field
• Minimum 2 years’ experience in HR with a focus on employee engagement and facilitation
• Experience with HRIS or employee engagement platforms
• Knowledge of employment laws and regulations
• Situational Awareness – Adapts to change and acts decisively
• Organisational Leadership – Builds and aligns teams to deliver results
• Influential Leadership – Motivates teams to perform at their best
• Effective Communication – Tailors messages across formats and audiences
• Accountability – Owns decisions and fosters a culture of responsibilities
• Partnership Building – Cultivates strategic relationships to drive impact

• Seniority level: Associate
• Employment type: Contract
• Job function: Training, Education, and Human Resources
• Industries: Technical and Vocational Training, Professional Training and Coaching, and Non-profit Organizations

If you’re ready to be part of a team that’s passionate about youth, innovation, and impact — we want to hear from you!

Takealot.com, a leading South African online retailer, is looking for a highly talentedLearning & Development Facilitator to join ourTakealot Delivery Team in Johannesburg reporting to theTraining Manager.

Your responsibilities will include:

Standard Operating Procedures (SOP’s) Support

• Assisting in the setting up and maintenance of Standard Operating Procedures (SOP’s).
• Involvement in content writing in both SOP and training material.
• Franchise adherence to SOP compliance
• Training compliance auditing - monitor, evaluate and report on franchise network learning and progress.

Training

• Planning and scheduling training sessions, workshops, and other learning activities, considering employee availability and operational requirements
• Willing and able to travel locally in and around an allocated region, as well as to allocated regional hubs (as required) as part of your weekly deliverables.
• Identify training needs within the organization through analysis of employee performance/results, skill gaps, and business objectives
• Involvement in the development and delivery of highly effective training content and learning design strategies using a variety of learning principles.
• New management and driver training assistance.
• Provide input into high level project requirements for continuous training process development and improvement.
• Handling logistical aspects such as booking venues, arranging equipment, and managing training materials for a smooth training experience.
• Managing the training budget, tracking expenses, and optimizing resources to achieve the maximum return on investment (ROI) for training initiatives.
• Staying updated on industry trends, best practices in training and development, and incorporating new methodologies or technologies to enhance training effectiveness.

Operations

• Gain contextual understanding of the operational levers involved in driving improved execution performance.
• Involvement in training solution implementation requirements.
• Work closely with and support the operations team(s) working towards continued execution improvement.
• Help to maintain service levels of the franchise network by identifying shortfalls and implementing corrective measures via continuous training monitoring and assistance.
• Identify and address key hub training metric failures with the hub franchise network and operations teams via weekly reports.
• Identify and address key hub complaint failures with the hub franchise network and operations teams via weekly reports, providing recommended solution insight.

Qualifications and experience :

• Higher certificate or tertiary qualification is essential, especially in Human Resources or Training Management (NQF 5 and above).
• Must have a valid South African drivers license.
• Minimum 3 years’ experience as a Training Coordinator/Supervisor/Facilitator.
• Proficient in Google Suite products (Gmail, Docs/Sheets/Slides, Drive, etc.) and Microsoft Office (Word, Excel & PowerPoint).
• Proven track record in delivery and execution of successfully created & implemented training material and initiatives.
• Previous hospitality/retail franchise working experience advantageous.
• Hands-on field and operational training experience.
• Qualification specialization in Skills Development, Training Management, Instructional Learning Development & Design will be advantageous.
• IT or tech savvy, with exposure/experience with learning management systems and/or e-learning tools, and content creation will be advantageous.
• Certification in Train-the-Trainer and Assessors will be advantageous.
• Previous experience in the logistics industry is not required.

Attributes required:

• A passion for learning and development that borders on obsession (in the best possible way).
• High energy, self-starter and execution bias.
• Must be able to work in high pressured environments, willing to work when the business requires.
• Comfortable with change and an excellent team player.
• Low on ego, high on delivery and execution.
• Organized & sound communication will be key success factors.
• System and process orientated - attention to detail while still seeing the bigger picture.
• Understand convenience and basic customer service principles.
• Customer focused at all times - understanding their needs and keeping them in mind when taking actions or making decisions.
• Strong interpersonal skills and networking.
• Goal orientated - maintain focus on agreed objectives and deliverables.
• Project management skills with the ability to prioritize focus according to set deliverables is critical.
• Knowledge and experience in learning solution development and implementation.
• Understand how technology works for business - a strong understanding of and a passion for learning and e-learning technologies and how they can be used to add value and transform user learning.
• Comfortable using Zoom/Meet/Teams for remote training where required.
• Experience in relationship management including the ability to identify business issues and potential risks for continuous change and execution improvement.
• Follow up and monitoring - checking progress against targets, reporting as necessary and taking action to resolve exceptions.
• Train-the-trainer approach will be required to be able to transfer knowledge to the extent that learners can teach others.
• Must be a good facilitator to be able to train people in a group setting.

The Environment :

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, its all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ anExtra Ordinary Mind who:

• is forthright but respectful
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is able to think about problems from a business perspective using technical and product input
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• isSMART, has INTEGRITY andis HARDWORKING

If you meet the above you are anExtraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.

Discovery Institute of Training

Learning & Development Specialist

Sandton- Hybrid

Primary function of the role

KEY PURPOSE

The vacancy is for a Learning and Development Specialist to join the Discovery Institute of Training. This role is responsible for designing, developing, delivering, and implementing impactful learning solutions that build capability across various roles and levels within Discovery. These include leadership development, core (soft) skills, and business performance support, using a mix of in-person facilitation, virtual training, and digital formats. In addition to design responsibilities, this role will also be accountable for the effective delivery and facilitation of training interventions across multiple modalities, ensuring meaningful learning experiences and driving behaviour change and performance improvement.

KEY OUTPUTS

• Learning needs analysis and stakeholder consultation: Conduct in-depth learning needs analyses in consultation with a wide range of stakeholders on all levels. Identify skills gaps, performance challenges, and capability needs across the organisation.
• Design, development, and delivery of learning solutions: Design, develop, and deliver high-impact learning interventions using a blended learning approach, including in-person facilitation, virtual training, and digital content, to support leadership development, core (soft) skills, and business performance.
• Training facilitation: Facilitate engaging, high-quality leadership development and core (soft) skills training sessions that drive behaviour change and performance outcomes. Ensure facilitation is tailored to the audience and aligned with business objectives.
• Learning project initiation and management: Initiate and manage custom learning and business support initiatives that align with business strategy and drive measurable impact. Propose and implement new tools, methodologies, and learning solutions that positively influence performance.
• Strategic contribution and innovation: Actively contribute to the strategic planning and continuous improvement of the Discovery Institute of Training. Use deep learning and development knowledge and experience to shape departmental direction, propose innovative solutions, and align team outputs with strategic business goals.
• Impact measurement and evaluation: Track, analyse, and report on the effectiveness and business impact of learning initiatives. Use data and feedback to continuously refine and improve learning solutions.
• Champion innovation and the effective use of AI and emerging technologies: Leverage AI and other emerging technologies to enhance the design, development, and delivery of learning solutions. Champion innovation by identifying and implementing new tools, platforms, and methodologies that improve learner engagement, efficiency, and impact. Act as a change agent within the team and organisation by promoting a culture of continuous improvement, experimentation, and future-focused thinking.
• Quality assurance and best practice implementation: Uphold best practices in adult learning, learning design methodologies (e.g., 6Ds, ADDIE), and performance consulting. Ensure learning content and facilitation consistently meet high-quality standards and compliance requirements.

COMPETENCIES

• Learning and development expertise: Deep understanding of adult learning principles, learning design methodologies (e.g., 6Ds, ADDIE), and best practices in training delivery and facilitation.
• Instructional design capability: Strong ability to design and develop engaging, outcomes-based learning experiences across various modalities (classroom, virtual, digital).
• Facilitation skills: Excellent facilitation and presentation skills, with the ability to engage diverse learners across roles and levels, both in-person and virtually.
• Stakeholder management: Strong interpersonal skills and the ability to consult, influence, and build trusted relationships with diverse internal stakeholders at all levels.
• Strategic thinking: Ability to align learning initiatives with business strategy, contribute to departmental planning, and identify opportunities for value creation.
• Project management: Demonstrated ability to manage complex projects, timelines, and cross-functional teams, ensuring successful implementation and measurable outcomes.
• Analytical and impact-driven: Skilled in evaluating learning effectiveness and using data to make informed decisions that drive continuous improvement and business performance.
• Innovation and technology savvy: Forward-thinking and curious, with a passion for exploring and implementing new technologies, including AI, to enhance learning design and delivery.
• Communication and collaboration: Strong verbal and written communication skills, with the ability to collaborate effectively within a team and across departments.
• Agility and adaptability: Comfortable working in a fast-paced, changing environment with the ability to shift priorities, experiment, and respond to evolving business needs.

QUALIFICATION AND EXPERIENCE

Minimum qualifications:

• A relevant qualification in Human Resources, Education, Psychology, Organisational Development, Learning and Development, or related field.
• Formal training or certification in Instructional Design, Facilitation Adult Learning, or Learning & Development methodologies (e.g., 6Ds, ADDIE).

Preferred qualifications:

• Postgraduate qualification in Learning and Development, Organisational Psychology, or related field.
• Accreditation in coaching is advantageous.

Experience:

• Minimum of 5–7 years’ experience in a Learning and Development Specialist role.
• Proven track record of designing, developing and delivering leadership development and soft skills programmes across various levels in a large organisation.
• Proven track record in consulting with stakeholders and conducting learning needs analysis.
• Extensive experience designing, developing, and facilitating learning solutions across multiple formats (in-person, virtual, and digital).
• Strong experience in managing end-to-end learning or capability-building projects, including measurement of impact.
• Demonstrated success in contributing to strategic L&D initiatives within a complex business environment.
• Experience in working with or within financial services is advantageous.
• Experience using AI-driven tools to design and deliver learning experiences is strongly preferred.

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Role Purpose

The Learning and Development (L&D) Manager plays an operational leadership role in shaping, implementing, and continuously improving learning initiatives across the Shoprite Group. This role is pivotal in driving impactful, innovative, and scalable learning solutions that enhance employee performance, support career growth, and elevate customer experience across multiple brands and business units. The L&D Manager ensures the integrity of the Quality Management System, evaluates trainers and providers, and partners with key stakeholders to deliver business-driven learning programmes tailored to a multi-generational, multi-skilled workforce.

Role Description

• Manage the implementation and delivery of business-driven learning programmes across the group.
• Collaborate with Learning Business Partners and key stakeholders to identify learning priorities and opportunities.
• Manage the non-accredited training delivery calendar and coordinate across different departments.
• Maintain high standards of quality assurance by assessing the effectiveness of Trainers and external Training Providers, offering constructive feedback and support for continuous improvement.
• Uphold quality management by ensuring learning delivery meets established standards and service level agreements.
• Conduct audits and risk assessments related to training delivery and provider performance.
• Monitor and measure targeted learning initiatives in conjunction with Learning Business Partners.
• Evaluate learner experience to ensure a learner-centric approach and provide recommendations for improvement.
• Quality assures delivery programmes, providing developmental feedback and support to Trainers.
• Drive consistency and improvement in learning delivery (online, blended, and in-person formats).
• Use learning analytics to inform decision-making and continuous improvement.
• Provide evaluation reports per programme and ensure accurate capturing of training data per service level agreement.
• Coach and support Trainers to enhance facilitation and delivery quality.
• Manage a team of learning administrators to ensure efficient programme execution.
• Build strong relationships with internal and external stakeholders, including training providers.
• Programme Management of centralized learning programmes and Project Management of decentralized learning initiatives.

Qualifications and experience

• OD-ETDP Level 5 Certification or Assessor - (essential).
• Degree in Human Resource Management or related field - (preferred).
• +5 years’ experience in Learning and Development Management roles – (essential).
• +10 years facilitating a variety of learner audiences and across various topics including behavioral training – (essential).
• Proficiency in Microsoft Office 365 - (essential).
• Experience in retail or FMCG environments - (preferred).

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Join to apply for the Learning & Development Specialist role at Discovery Limited

Join to apply for the Learning & Development Specialist role at Discovery Limited

KEY PURPOSE

The vacancy is for a

Discovery Institute of Training

Learning & Development Specialist

Sandton- Hybrid

Primary Function Of The Role

KEY PURPOSE

The vacancy is for a Learning and Development Specialist to join the Discovery Institute of Training. This role is responsible for designing, developing, delivering, and implementing impactful learning solutions that build capability across various roles and levels within Discovery. These include leadership development, core (soft) skills, and business performance support, using a mix of in-person facilitation, virtual training, and digital formats. In addition to design responsibilities, this role will also be accountable for the effective delivery and facilitation of training interventions across multiple modalities, ensuring meaningful learning experiences and driving behaviour change and performance improvement.

KEY OUTPUTS

• Learning needs analysis and stakeholder consultation: Conduct in-depth learning needs analyses in consultation with a wide range of stakeholders on all levels. Identify skills gaps, performance challenges, and capability needs across the organisation.
• Design, development, and delivery of learning solutions: Design, develop, and deliver high-impact learning interventions using a blended learning approach, including in-person facilitation, virtual training, and digital content, to support leadership development, core (soft) skills, and business performance.
• Training facilitation: Facilitate engaging, high-quality leadership development and core (soft) skills training sessions that drive behaviour change and performance outcomes. Ensure facilitation is tailored to the audience and aligned with business objectives.
• Learning project initiation and management: Initiate and manage custom learning and business support initiatives that align with business strategy and drive measurable impact. Propose and implement new tools, methodologies, and learning solutions that positively influence performance.
• Strategic contribution and innovation: Actively contribute to the strategic planning and continuous improvement of the Discovery Institute of Training. Use deep learning and development knowledge and experience to shape departmental direction, propose innovative solutions, and align team outputs with strategic business goals.
• Impact measurement and evaluation: Track, analyse, and report on the effectiveness and business impact of learning initiatives. Use data and feedback to continuously refine and improve learning solutions.
• Champion innovation and the effective use of AI and emerging technologies: Leverage AI and other emerging technologies to enhance the design, development, and delivery of learning solutions. Champion innovation by identifying and implementing new tools, platforms, and methodologies that improve learner engagement, efficiency, and impact. Act as a change agent within the team and organisation by promoting a culture of continuous improvement, experimentation, and future-focused thinking.
• Quality assurance and best practice implementation: Uphold best practices in adult learning, learning design methodologies (e.g., 6Ds, ADDIE), and performance consulting. Ensure learning content and facilitation consistently meet high-quality standards and compliance requirements.
  
  

• Learning and development expertise: Deep understanding of adult learning principles, learning design methodologies (e.g., 6Ds, ADDIE), and best practices in training delivery and facilitation.
• Instructional design capability: Strong ability to design and develop engaging, outcomes-based learning experiences across various modalities (classroom, virtual, digital).
• Facilitation skills: Excellent facilitation and presentation skills, with the ability to engage diverse learners across roles and levels, both in-person and virtually.
• Stakeholder management: Strong interpersonal skills and the ability to consult, influence, and build trusted relationships with diverse internal stakeholders at all levels.
• Strategic thinking: Ability to align learning initiatives with business strategy, contribute to departmental planning, and identify opportunities for value creation.
• Project management: Demonstrated ability to manage complex projects, timelines, and cross-functional teams, ensuring successful implementation and measurable outcomes.
• Analytical and impact-driven: Skilled in evaluating learning effectiveness and using data to make informed decisions that drive continuous improvement and business performance.
• Innovation and technology savvy: Forward-thinking and curious, with a passion for exploring and implementing new technologies, including AI, to enhance learning design and delivery.
• Communication and collaboration: Strong verbal and written communication skills, with the ability to collaborate effectively within a team and across departments.
• Agility and adaptability: Comfortable working in a fast-paced, changing environment with the ability to shift priorities, experiment, and respond to evolving business needs.
  
  

• A relevant qualification in Human Resources, Education, Psychology, Organisational Development, Learning and Development, or related field.
• Formal training or certification in Instructional Design, Facilitation Adult Learning, or Learning & Development methodologies (e.g., 6Ds, ADDIE).
  
  

• Postgraduate qualification in Learning and Development, Organisational Psychology, or related field.
• Accreditation in coaching is advantageous.
  
  

• Minimum of 5–7 years’ experience in a Learning and Development Specialist role.
• Proven track record of designing, developing and delivering leadership development and soft skills programmes across various levels in a large organisation.
• Proven track record in consulting with stakeholders and conducting learning needs analysis.
• Extensive experience designing, developing, and facilitating learning solutions across multiple formats (in-person, virtual, and digital).
• Strong experience in managing end-to-end learning or capability-building projects, including measurement of impact.
• Demonstrated success in contributing to strategic L&D initiatives within a complex business environment.
• Experience in working with or within financial services is advantageous.
• Experience using AI-driven tools to design and deliver learning experiences is strongly preferred.
  
  

• Seniority level Associate

• Employment type Full-time

• Job function Human Resources

Referrals increase your chances of interviewing at Discovery Limited by 2x

Get notified about new Learning And Development Specialist jobs in Gauteng, South Africa .

Johannesburg, Gauteng, South Africa 2 days ago

Pretoria, Gauteng, South Africa 5 days ago

City of Johannesburg, Gauteng, South Africa 1 week ago

Pretoria, Gauteng, South Africa 1 day ago

Sandton, Gauteng, South Africa 2 months ago

Johannesburg Metropolitan Area 1 week ago

Johannesburg, Gauteng, South Africa 1 month ago

Johannesburg, Gauteng, South Africa 6 days ago

Kempton Park, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 6 days ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg Metropolitan Area 2 days ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.

As a Learning & Development Administrator working in Cape Town, South Africa, you’ll be part of creating and delivering amazing customer experiences while also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

The L&D Administrator is responsible for tracking rosters, running reports, course management, and other administrative duties supporting their assigned program, organization, and overall training process. They also manage training logistics for their assigned site. L&D Administrators work with management and supervisory staff to ensure training compliance, evaluate training effectiveness through learning technologies, analytics, and manage logistics, resources, and reporting needs.

They facilitate First Day Office (FDO) sessions for new hires and handle pre- and post-administrative tasks related to FDO.

During a Typical Day, You’ll

• Use systems such as Learning Technology System, Learning Technology Solutions (LTS), and Room Booking System (RBS)
• Utilize tools like Oracle iProcurement, SharePoint, and TextRecruit
• Collect and organize evidence, reports, and documentation for disciplinary hearings, ensuring accuracy and compliance
• Schedule and coordinate disciplinary hearings, maintaining confidentiality

What You Bring to the Role

• Great interpersonal skills with diverse populations
• Open, honest, and empathetic communication
• High customer service orientation
• Ability to handle confidential customer data
• Proven multi-tasking skills in a fast-paced environment
• Strong attention to detail and procedural adherence
• Excellent verbal and written communication skills in English
• Proficiency in MS Office, Oracle, Kronos, or ability to learn quickly
• Reporting skills
• Resilience and adaptability to change

Preferred Qualifications

• Knowledge of call center operations
• Basic LMS experience
• Call center training experience
• Advanced MS Office skills
• Background in Human Capital services or employee relations
• Experience with recruitment and onboarding

What You Can Expect

• Support for your career and professional growth
• An inclusive culture that encourages giving back
• A global team of lifelong learners guided by our values
• Information about our PTO, wellness, and healthcare benefits
• Competitive compensation, performance bonuses, and benefits like tuition reimbursement

Visit for more info.

About TTEC

Our business is about making customers happy. Since 1982, we've helped companies build engaging, pleased, and profitable customer experiences powered by humanity and technology. We serve leading brands through various communication channels. These experiences start with you.

TTEC is an equal opportunity employer committed to diversity and inclusion. We value authentic selves and aim to reflect the communities we serve, knowing diversity is our strength.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About Four Seasons Hotel, The Westcliff, Johannesburg

Join Our Team at the iconic Four Seasons Hotel the Westcliff, Johannesburg. A stylish urban resort elevated on a hillside with panoramic views across the Johannesburg Zoo and the prestigious neighbourhoods’ of the Parks whilst working on a team that is built on mutual respect, collaboration, excellent service and passion for food and wine.

We seek a highly motivated and service-minded individual to join the People & Culture team as the Learning and Development Manager.

The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service. Four Seasons Hotels and Resorts has been ranked FORTUNE Magazine’s “100 Best Companies to Work For.”

“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

Job Summary

Our People & Culture team is dedicated to accommodating guest & employee requests from the ordinary to the extraordinary.

• Actively pursues personal growth in the areas of training and learning, pursuing certifications or expertise in a learning discipline

• Selects and manages external vendors to deliver specialised training on service and/ or management skills

• Plans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learning

• Creates and adheres to an annual budget for all training programs, initiatives, and learning resources

• Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioural change

• Markets the learning function’s programs, initiatives, and online learning

• Prepares and produces training calendars that reflect performance gaps and learning needs

• Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies

• Creates and produces a Learning Needs Analysis (LNA) and Training Plan aligned to property’s goals & budget cycle

• Bases the direction for learning on a thorough Learning Needs Analysis

• Regularly benchmarks the learning function with Learning Success Levels

What to Expect:

• Be part of a cohesive team with opportunities to build a successful career with global potential.

• Have access to a robust benefit plan.

• Have the opportunity to engage in diverse and challenging work.

• Derive a sense of pride in work well done.

• Be recognized for excellence.

Learn more about
what it is like to work at Four Seasons – visit us:

Successful candidates must possess legal rights to work in South Africa

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Should you not have heard from us within 10 days of application, please consider your application unsuccessful at this time.

EE candidates including disabled applicants are welcome to apply.

• Ontwikkelt nieuwe lesprogramma’s samen met experts uit de werkmaatschappijen en stemt deze af met de groepsdirecties.
• Bewaakt de leerdoelen en eindresultaten, begeleidt inhoudsdeskundigen en vertaalt inhoud naar krachtige leervormen.
• Adviseert didactisch over de inzet van methodieken en ons L&D platform.
• Optimaliseert bestaande programma’s, waaronder leiderschap en management opleidingen, persoonlijke ontwikkelprogramma’s voor financials en onboarding programma’s.
• Begeleidt de uitvoering: van deelnemerswerving in overleg met directies tot het begeleiden van docenten en gastsprekers.
• Werkt zelfstandig, met veel ruimte voor eigen initiatief en structuur.
• Werkt nauw samen met collega’s uit zowel de Infrastructuur-divisie als de Bouw & Vastgoedontwikkeling-divisie van VolkerWessels in Nederland.
  
  

• Je hebt een opleiding op hbo-/wo-niveau afgerond, bij voorkeur in onderwijskunde, HRD of een aanverwant vakgebied.
• Je hebt ervaring met opleidingsontwikkeling en -implementatie.
• Je voelt je thuis in een technische, resultaatgerichte organisatie.
• Je schakelt makkelijk tussen strategisch denken en praktisch uitvoeren.
• Je bent een echte verbinder en weet mensen enthousiast te maken.
• Je woont in de regio Utrecht / Apeldoorn / Arnhem zodat onze beider locaties goed bereisbaar zijn.
  
  

• De kans om direct impact te maken op de ontwikkeling van onze collega’s.
• Werken binnen een hecht team met veel vrijheid en vertrouwen.
• Een afwisselende rol met strategische én uitvoerende verantwoordelijkheden.
• Een organisatie die innovatie, samenwerking en vakmanschap vooropstelt.
• Goede arbeidsvoorwaarden, passend bij de cao Bouw & Infra. Salarisrange: € ,- bruto per maand bij fulltime afhankelijk van ervaring, lease auto en telefoon en laptop van de zaak.