Director of Operations - Built Environment

Pretoria, Gauteng Zutari

Posted 19 days ago

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Job Description

Director of Operations - Built Environment - (ODB-L10)

Requisition #: ODB-L10

Job title: Director of Operations - Built Environment

Category: Leadership

Contract type: Permanent (Employee)

Full Time

Zutari: Co-creating an engineered impact.

Zutari is a well-established, management-owned engineering firm with almost 90 years' experience. As human-centred engineering consultants and advisors, we are trusted by our clients, business partners, communities, and other stakeholders across Africa.

We co-create engineering solutions that have a positive impact and improve people's lives. Zutari values inclusion and recognizes the importance of a diverse, talented workforce, believing that people need other people to succeed.

As the Operations Director for the Built Environment business unit in Zutari, the incumbent will play an instrumental role in driving the operational success of the business unit. The incumbent is tasked with operationalizing and leading strategic initiatives, managing day-to-day operations, ensuring consistent service delivery, coordinating cross-functional collaboration whilst ensuring the operational efficiencies to achieve Zutari’s business objectives.

This pivotal role requires strong leadership, strategic vision, and the ability to collaborate effectively with internal teams and external stakeholders that deliver exceptional value to our clients whilst ensuring market penetration and the delivery of projects. The incumbent will also be responsible for establishing operational goals, metrics, and KPIs to measure performance and monitor progress at a business unit level.

Role responsibilities

Strategy Formulation and Operational implementation:

  • Contribute to the development of a comprehensive strategy for the business unit aligned with Zutari’s overarching goals and objectives.
  • Operationalize and monitor the implementation and execution of strategy in the business unit.
  • Share insights gained in project delivery to identify opportunities, meet client needs and ensure competitive intelligence.

Service Delivery and Risk Mitigation:

  • Support the development of strong and meaningful relationships with clients and stakeholders to understand their needs and deliver tailored solutions.
  • Review project technical and commercial delivery approach and risk elements pre-contract to prevent and mitigate downstream delivery risks.
  • Ensure project setup according to “The Way We Work” requirements (digital, knowledge management, resourcing, H&S, QES, etc).
  • Selection, accreditation and appointment of appropriate Project Executives and Opportunity Managers to lead projects from inception to close out.
  • Ensure successful delivery of all projects within the business unit, adhering to quality requirements, timelines and ensuring commercial success.
  • Focus on service delivery to ensure client acquisition and retention of key clients.
  • Monitor project progress and performance to proactively identify potential risks or issues and implement mitigation strategies to ensure project success.
  • Escalate commercial, technical, financial and reputational risks to the appropriate levels.

Resource Management:

  • Optimize the efficient use of business unit and Zutari resources to align with current and future work demands, maximizing operational effectiveness.
  • Allocate resources effectively, considering project priorities, staff capabilities, and budget constraints.
  • Ensure that there is appropriate technical training and development for existing AND new staff to ensure quality work across the business unit.

Operational Management:

  • Oversee day-to-day operations, ensuring efficient project delivery, training of employees, resource allocation, and budget management.
  • Establish and monitor key performance indicators (KPIs) to drive operational excellence.
  • Give guidance to opportunity management, structuring of responses and partner management.
  • Implement and oversee technical standards, procedures and compliance within the business unit.
  • Monitor financial metrics, analyze variances, and implement corrective actions as necessary to achieve financial objectives.
  • Oversee and review change in project scope (variation orders) in support of the project managers.
  • Responsible for the financial performance of the business unit, in accordance with business plans and budgets.
  • Implement measures to ensure value creation and enhance operational efficiency within the business unit, including proactive cost management initiatives.
  • Streamline processes, identify opportunities for improvement, and drive operational excellence across the business unit to enhance productivity.

Collaboration and Co-ordination:

  • Ensure effective communication and collaboration across business units to coordinate smooth execution.
  • Coordinate seamless integration of solutions and delivery of offerings.
  • Build and maintain relationships with key strategic partners, clients, and industry bodies.

Experience/Knowledge

  • At least 8-10 years of proven experience in an operations role of a similar nature.
  • Experience working in the engineering or consulting profession is preferred.
  • Must have a network, and experience working with both private and government clients.
  • Proven leadership and management experience in a professional services environment with a focus on operational efficiency.
  • Strong understanding of customer relationship management, client services, and account management.
  • Ability to identify potential operational risks proactively, assess, develop and implement risk mitigation strategies.
  • Proven track record of managing the responses to operational risks and crisis.
  • Strong understanding of professional services.
  • Exceptional leadership and interpersonal skills, with the ability to inspire and motivate teams.
  • Analytical mindset with the ability to leverage data to drive strategic decision-making.
  • Excellent communication skills, both written and verbal, with the ability to present to clients and internal stakeholders.
  • Ability to adapt to changing client needs and market and industry dynamics to ensure market penetration.

Education / Certification / Membership Required:

  • Bachelor’s degree in business, marketing, or a related field.
  • Bachelor’s degree in engineering, or a related field.
  • Certified Project Management Professional (PMP).
  • Registered Engineering Professional (PrEng).
  • MBA or similar.
  • Strategic thinker with a focus on operational efficiency, business development, and revenue objectives.
  • Results-driven and committed to driving a high-performance client-centric culture.
  • Strong ethical and integrity principles. Values driven.
  • Ability to collaborate effectively with cross-functional, culturally diverse internal teams and external clients.
  • Customer-focused, identifying and implementing solutions for customer challenges.
  • Ability to adapt quickly, handle changing priorities and work effectively under pressure.
  • Willingness to work collaboratively with colleagues and stakeholders to achieve common goals.
  • Ability to handle sensitive information with discretion and maintain confidentiality.
  • Desire to stay updated on policies, regulations, and best practices.

We believe that a diverse workforce is key to our business success. We seek the best people for our jobs based on their skills, qualifications, and experience. We embrace the principle of equal opportunity in employment and work towards eliminating all forms of unlawful discrimination in our employment practices. In support of diversity and the equal opportunity principle, preference will be given to individuals from designated groups in South Africa.

#J-18808-Ljbffr
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Director of operations - built environment

Pretoria, Gauteng Zutari

Posted today

Job Viewed

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Job Description

permanent
Director of Operations - Built Environment - (ODB-L10) Requisition #: ODB-L10 Job title: Director of Operations - Built Environment Category: Leadership Contract type: Permanent (Employee) Full Time Zutari: Co-creating an engineered impact. Zutari is a well-established, management-owned engineering firm with almost 90 years' experience. As human-centred engineering consultants and advisors, we are trusted by our clients, business partners, communities, and other stakeholders across Africa.We co-create engineering solutions that have a positive impact and improve people's lives. Zutari values inclusion and recognizes the importance of a diverse, talented workforce, believing that people need other people to succeed. As the Operations Director for the Built Environment business unit in Zutari, the incumbent will play an instrumental role in driving the operational success of the business unit. The incumbent is tasked with operationalizing and leading strategic initiatives, managing day-to-day operations, ensuring consistent service delivery, coordinating cross-functional collaboration whilst ensuring the operational efficiencies to achieve Zutari’s business objectives. This pivotal role requires strong leadership, strategic vision, and the ability to collaborate effectively with internal teams and external stakeholders that deliver exceptional value to our clients whilst ensuring market penetration and the delivery of projects. The incumbent will also be responsible for establishing operational goals, metrics, and KPIs to measure performance and monitor progress at a business unit level. Role responsibilities Strategy Formulation and Operational implementation: Contribute to the development of a comprehensive strategy for the business unit aligned with Zutari’s overarching goals and objectives. Operationalize and monitor the implementation and execution of strategy in the business unit. Share insights gained in project delivery to identify opportunities, meet client needs and ensure competitive intelligence. Service Delivery and Risk Mitigation: Support the development of strong and meaningful relationships with clients and stakeholders to understand their needs and deliver tailored solutions. Review project technical and commercial delivery approach and risk elements pre-contract to prevent and mitigate downstream delivery risks. Ensure project setup according to “The Way We Work” requirements (digital, knowledge management, resourcing, H&S, QES, etc). Selection, accreditation and appointment of appropriate Project Executives and Opportunity Managers to lead projects from inception to close out. Ensure successful delivery of all projects within the business unit, adhering to quality requirements, timelines and ensuring commercial success. Focus on service delivery to ensure client acquisition and retention of key clients. Monitor project progress and performance to proactively identify potential risks or issues and implement mitigation strategies to ensure project success. Escalate commercial, technical, financial and reputational risks to the appropriate levels. Resource Management: Optimize the efficient use of business unit and Zutari resources to align with current and future work demands, maximizing operational effectiveness. Allocate resources effectively, considering project priorities, staff capabilities, and budget constraints. Ensure that there is appropriate technical training and development for existing AND new staff to ensure quality work across the business unit. Operational Management: Oversee day-to-day operations, ensuring efficient project delivery, training of employees, resource allocation, and budget management. Establish and monitor key performance indicators (KPIs) to drive operational excellence. Give guidance to opportunity management, structuring of responses and partner management. Implement and oversee technical standards, procedures and compliance within the business unit. Monitor financial metrics, analyze variances, and implement corrective actions as necessary to achieve financial objectives. Oversee and review change in project scope (variation orders) in support of the project managers. Responsible for the financial performance of the business unit, in accordance with business plans and budgets. Implement measures to ensure value creation and enhance operational efficiency within the business unit, including proactive cost management initiatives. Streamline processes, identify opportunities for improvement, and drive operational excellence across the business unit to enhance productivity. Collaboration and Co-ordination: Ensure effective communication and collaboration across business units to coordinate smooth execution. Coordinate seamless integration of solutions and delivery of offerings. Build and maintain relationships with key strategic partners, clients, and industry bodies. Experience/Knowledge At least 8-10 years of proven experience in an operations role of a similar nature. Experience working in the engineering or consulting profession is preferred. Must have a network, and experience working with both private and government clients. Proven leadership and management experience in a professional services environment with a focus on operational efficiency. Strong understanding of customer relationship management, client services, and account management. Ability to identify potential operational risks proactively, assess, develop and implement risk mitigation strategies. Proven track record of managing the responses to operational risks and crisis. Strong understanding of professional services. Exceptional leadership and interpersonal skills, with the ability to inspire and motivate teams. Analytical mindset with the ability to leverage data to drive strategic decision-making. Excellent communication skills, both written and verbal, with the ability to present to clients and internal stakeholders. Ability to adapt to changing client needs and market and industry dynamics to ensure market penetration. Education / Certification / Membership Required: Bachelor’s degree in business, marketing, or a related field. Bachelor’s degree in engineering, or a related field. Certified Project Management Professional (PMP). Registered Engineering Professional (Pr Eng). MBA or similar. Strategic thinker with a focus on operational efficiency, business development, and revenue objectives. Results-driven and committed to driving a high-performance client-centric culture. Strong ethical and integrity principles. Values driven. Ability to collaborate effectively with cross-functional, culturally diverse internal teams and external clients. Customer-focused, identifying and implementing solutions for customer challenges. Ability to adapt quickly, handle changing priorities and work effectively under pressure. Willingness to work collaboratively with colleagues and stakeholders to achieve common goals. Ability to handle sensitive information with discretion and maintain confidentiality. Desire to stay updated on policies, regulations, and best practices. We believe that a diverse workforce is key to our business success. We seek the best people for our jobs based on their skills, qualifications, and experience. We embrace the principle of equal opportunity in employment and work towards eliminating all forms of unlawful discrimination in our employment practices. In support of diversity and the equal opportunity principle, preference will be given to individuals from designated groups in South Africa. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Regional Operations Director

Centurion, Gauteng R104000 - R130878 Y G4S

Posted today

Job Viewed

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Job Description

G4S Secure Solutions (SA), a leading provider of integrated security management solutions, currently has a vacancy for a Regional Operations Director based at our Head Office in Centurion Gauteng, South Africa.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which the Regional Operations Director plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

Main Purpose of Position

The Operations Director manages the provision of quality contractual and ad-hoc cash solution services to customers within the business unit, in compliance with legislation, company policies, processes and procedures, to ensure the achievement of budgeted financial targets and satisfied customers.

Main Responsibilties

Effective management of the financial performance

Revenue Growth:

  • Organic Growth achieved against budget

Gross Margin Improvement:

  • Direct Labour control / % improvement
  • Direct Other cost reduction / % improvement

Pbita improvement / budget achievement:

  • Escalations achieved against budget

CT Register:

  • Maintain a up to date contract register of your business
  • Confirm monthly invoicing against the contract register

Overhead cost control:

  • Overhead % compared with budget
  • Overhead cost reduction
  • Number of claims / claim value reduction

Manage cash flow:

  • DSO management
  • Debt increase beyond 60 days
  • Bad debt movement into 180 days
  • Capex spent vs. Budget

Effective management of staff within the function and the regional teams

Effective Organisation

  • Regional and Branch organizational structure fully staffed,
  • Staff turnover analysis, proper allocation of staff to positions and structure.
  • Set and agree objectives and performance standards with management
  • team and ensure cascading through the organization as appropriate
  • Monitor performance and provide feedback

Staff Development:

  • Succession Planning in place, updated and practiced
  • Determine training needs for direct reports (in line with training and HR policy). Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed.
  • In conjunction with the National Operations Training Manager, ensure operations training is sufficient and effective

Leadership

  • Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S's code of conduct and disciplinary code.
  • Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
  • Hold management team meetings and communicate to all regional operations director and their staff through those briefings

Engagement

  • Ensure maximum participation in Employee survey and action planning
  • Foster healthy Industrial Relations with relevant unions with regular contact and consultations

Effective management of operations

Customer Focus:

  • Retention and customer satisfaction ratings improved
  • Proportion / % of contracts lost reduced
  • Undertake regular and consistent customer visit and assess performance
  • Monitor customer service levels

Quality of Service:

  • Quality Audit rating, correction plan in place and implemented
  • Streamlining of business processes to minimize waste and duplication and enhanced efficiencies

Shared Best Practice:

  • Specific examples of implementation of BP from other regions

Goal setting

  • Identify key industry trends and market trends
  • Identify long term priorities and ensure resourcing is adequate to achieve objectives

Effective management of business development function

Progress / success regardinf new business achieved vs. Budget

  • Large bid participation
  • Identification of new customers and business opportunities

Health and Safety

  • Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
  • Participate in safety forums created by company for example safety meetings and safety talks
  • Report all safety incidents to the relevant people
  • Discuss all safety incidents on all levels
  • Follow-up on any activities assigned through safety meeting /committee /representative /management
  • Attend safety education and refresher programmes
  • Comply with safety policies and procedures at workplace
  • Distribute safety information as and when required
  • Wear protective clothing all the time

Ideal Candidate

Qualifications & Experience

  • Tertiary qualification in line with a BCom (or equivalent) qualification an advantage
  • PSIRA Grade A (Registered Security Service Provider)
  • Minimum 5-10 years experience in general management
  • Experience of multi-site management

Skills & Attributes

  • Proficient in Computer Literacy (MS Office / ChromeOS)
  • Leading People
  • Managing Professionally
  • Managing Conflict
  • Excellent Communication (Written and Verbal)
  • Negotiation
  • Delivery Strategy
  • Customer Thinking
  • Collaborating and Co-operating
  • Relationship Building
  • Innovation
  • Awareness of Market Environment

Package Description

Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage

This advertiser has chosen not to accept applicants from your region.
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