7 Director Of Operations jobs in Pretoria

OPERATIONS DIRECTOR

GUARDING - National

Strict screening in terms of requirements will be adhered to. Only applications with the below experience and skills will be considered.

This vacancy is reserved for applicants in terms of the EE Act.

Purpose : Manage operationally strategic accounts (customer CONTRACTS). Focus on quality, customer relations & innovative integrated solutions as well as sound financials. Manages the provision of quality contractual solution services to customers with particular attention to intregrated security solutions, within the very large business. Compliance with legislation, PSIRA, company policies, processes and procedures, all related governmental and industry requirements to ensure the achievement of budgeted financial targets and satisfied customers.

RESPONSIBILITIES AND REQUIREMENTS :

Main Responsibilties

Responsible for managing Key and Strategic Accounts, ensuring quality, maintaining client relations, and ensuring solutions development

Managing Quality functions in the Division ranging from ISO, internal audits, firearms, OHS, POPIA, K9 and Risk

Fleet Control Room management and logistics management (financial and operational)

Responsible for Management Development and Succession Planning

Managing special Private Security Operational Projects as and when identified

Revenue Growth and Finance : Organic Growth achieved against budget, gross margin Improvement (labour, manpower and operational cost management and improvements), annual cost increases to clients contracts as well and labour and logistics increases). Maintain an up-to-date contract register of the business by Managing cash flow, c apex spent vs. Budget, debt increase beyond 60 days and bad debt control in collaboration with finance

Confirm monthly invoicing against the contract register.

Pbita Improvement / Budget Achievement
Overhead Cost Control: Overheads vs budget, overhead cost reduction, claims / claim value provision and avoidablity / risk control

Customer centricity: retention and customer satisfaction ratings, proportion of contracts lost or reduced, increased and new business contracts are monitored at all times

Regular customer communication

Monitor customer service levels visually, verbally, site briefings, meetings and customer surveys

Preventative site loss control

Consistent risk assessment of client sites and operational basic minimum / company policy standards
Personnel control : Staff turnover analysis, proper allocation of staff to positions and structure Head Office, regional and branch organizational structure eg. fully staffed, set and agreed objectives, performance standards with management team and ensure flowing down through the organization as appropriate

Monitor performance and provide feedback
Succession planning in place, updated and practiced

Determine training needs for direct reports, ensure operations training is sufficient and effective
Management and communication : Set and maintain acceptable standards of behaviour to all employees, ensure that all disciplinary actions are conducted in compliance with Company policies and procedures, management team meetings and communication to be transparent and flowing to all staff at all levels reporting to this position.

Liaise with all industry related health and safety, governmental bodies, and unions and ensure that all that is applicable is applied

New business growth : in collaboration with large national sales team: keeping abreast of industry trends and market trends

Essential that both ops and sales targets are met

RFT, RFQ, and RFI participation

Identification of new customers and business opportunities

Site and regulatory health and safety: Manage, review, development and monitoring of all operations safety plans particular consideration to NKP, Firearms act etc. all safety systems and particular safety site specific legislation is intact

Comply with safety policies and procedures at workplace

QUALIFICATIONS / REQUIREMENTS REQUIRED :

Grade A

At least 5 years regional/national/ large manpower guarding operations experience (various types of industry sites and cross country / cross province)

Security Diploma and / or Middle Management Development Program preferable

Strong financial acumen and proven track record of favourable PNL management

Very strong track record of managing quality function and systems essential

Good interpersonal skills

A working knowledge of MS Office

Excellent written & verbal communication skills

Clean disciplinary, criminal and credit record

Drivers License & Own transport

Will be travelling to various sites within RSA to meet with clients and regional managers

Remuneration and benefits will be commensurate with the seniority of the role, experience and qualifications.

Should you not have received a response to your application within two weeks of submitting your CV, please consider your application unsuccessful. Your CV will be kept on file for any further suitable positions.

Introduction

A well-established global security company based in Centurion, is looking for a Regional Operations Director to join their team. Send your CV to hr5 (at) peopledimension (dot) co (dot) za.

Responsible for provision of quality contractual and ad-hoc secure solution services to customers within the region, in compliance with legislation, company policies, processes and procedures, to ensure the achievement of budgeted financial targets, satisfied customers, sound business ethics and mitigate risk in the business.

Duties

• Effective management of the regional financial performance
• Revenue Growth : Organic Growth achieved against budget
• Gross Margin Improvement : Direct Labour control / percentage improvement; Direct Other cost reduction / percentage improvement
• PBITA (Profit Before Interest, Tax and Amortisation) improvement / budget achievement : Escalations achieved against budget
• Overhead cost control : Overhead percentage compared with budget; Overhead cost reduction; Number of claims / claim value reduction
• Manage the Region’s cash flow : DSO management; Debt increase beyond 60 days; Bad debt movement into 180 days; Capex spent vs. budget
• Effective management of staff with region
• Effective Organisation : Regional organisational structure staffed; Staff turnover analysis, proper allocation of staff to positions and structure; Set and agree objectives and performance standards with staff, including understanding of policy and procedures; Monitor performance and provide feedback
• Staff Development : Succession Planning in place, updated and practiced; Determine training needs for direct reports (in line with training and HR policy); Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed
• Leadership : Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by Company's code of conduct and disciplinary code; Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures; Hold regional management team meetings and communicate to all regional staff through those briefings
• Customer Focus : Retention and customer satisfaction ratings improved; Proportion / percentage of contracts lost reduced; Undertake regular and consistent customer visit and assess performance; Monitor customer service levels
• Quality of Service : Quality Audit rating, correction plan in place and implemented
• Shared Best Practice : Specific examples of implementation of BP from other regions; Progress / success re new business achieved vs. budget
• Effective management of business development function
• New business development : Identifying new business opportunities in the region’s sphere of operations; Monitor and assess the market environment in terms of competitors and current customers; Ensure that all new businesses are done at profitable margins
• Company image and brand : Ensure all vehicles are correctly branded and maintained to improve company image and market share; Oversight and management of employee discipline; Adhere to all company brand guidelines
• Health and Safety : Participate in the design / development / review / implementation and monitoring of the departmental safety plans for each year; Participate in safety forums created by the company; Report all safety incidents to relevant people; Discuss all safety incidents; Follow-up on activities assigned through safety meeting / committee / representative / management; Attend safety education and refresher programs; Comply with safety policies and procedures at the workplace; Distribute safety information as required

• Grade 12
• B.Com Degree (or equivalent) Tertiary Qualification in General Management (Advantageous)
• PSIRA Grade A (Private Security Industry Regulatory Authority) Advantageous
• Minimum 5-10 years Experience in General Management
• Minimum 5-10 years Experience of multi-site management

• Shaping the market environment
• Setting strategic direction
• Simplifying the complex
• Creating change and innovation
• Driving superior performance
• Focusing on the customer
• Engaging, inspiring and developing people
• Leading with professionalism and integrity
• Working collaboratively

G4S Secure Solutions (SA), a leading provider of integrated security management solutions, currently has a vacancy for a Regional Operations Director based at our Head Office in Centurion Gauteng, South Africa.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which the Regional Operations Director plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

Main Purpose of Position

The Operations Director manages the provision of quality contractual and ad-hoc cash solution services to customers within the business unit, in compliance with legislation, company policies, processes and procedures, to ensure the achievement of budgeted financial targets and satisfied customers.

Main Responsibilties

Effective management of the financial performance

Revenue Growth:

• Organic Growth achieved against budget

Gross Margin Improvement:

• Direct Labour control / % improvement
• Direct Other cost reduction / % improvement

Pbita improvement / budget achievement:

• Escalations achieved against budget

CT Register:

• Maintain a up to date contract register of your business
• Confirm monthly invoicing against the contract register

Overhead cost control:

• Overhead % compared with budget
• Overhead cost reduction
• Number of claims / claim value reduction

Manage cash flow:

• DSO management
• Debt increase beyond 60 days
• Bad debt movement into 180 days
• Capex spent vs. Budget

Effective management of staff within the function and the regional teams

Effective Organisation

• Regional and Branch organizational structure fully staffed,
• Staff turnover analysis, proper allocation of staff to positions and structure.
• Set and agree objectives and performance standards with management
• team and ensure cascading through the organization as appropriate
• Monitor performance and provide feedback

Staff Development:

• Succession Planning in place, updated and practiced
• Determine training needs for direct reports (in line with training and HR policy). Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed.
• In conjunction with the National Operations Training Manager, ensure operations training is sufficient and effective

Leadership

• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S's code of conduct and disciplinary code.
• Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
• Hold management team meetings and communicate to all regional operations director and their staff through those briefings

Engagement

• Ensure maximum participation in Employee survey and action planning
• Foster healthy Industrial Relations with relevant unions with regular contact and consultations

Effective management of operations

Customer Focus:

• Retention and customer satisfaction ratings improved
• Proportion / % of contracts lost reduced
• Undertake regular and consistent customer visit and assess performance
• Monitor customer service levels

Quality of Service:

• Quality Audit rating, correction plan in place and implemented
• Streamlining of business processes to minimize waste and duplication and enhanced efficiencies

Shared Best Practice:

• Specific examples of implementation of BP from other regions

Goal setting

• Identify key industry trends and market trends
• Identify long term priorities and ensure resourcing is adequate to achieve objectives

Effective management of business development function

Progress / success regardinf new business achieved vs. Budget

• Large bid participation
• Identification of new customers and business opportunities

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents on all levels
• Follow-up on any activities assigned through safety meeting /committee /representative /management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

Ideal Candidate

Qualifications & Experience

• Tertiary qualification in line with a BCom (or equivalent) qualification an advantage
• PSIRA Grade A (Registered Security Service Provider)
• Minimum 5-10 years experience in general management
• Experience of multi-site management

Skills & Attributes

• Proficient in Computer Literacy (MS Office / ChromeOS)
• Leading People
• Managing Professionally
• Managing Conflict
• Excellent Communication (Written and Verbal)
• Negotiation
• Delivery Strategy
• Customer Thinking
• Collaborating and Co-operating
• Relationship Building
• Innovation
• Awareness of Market Environment

Package Description

Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage

Requisition #: ODB-L10

Job title: Director of Operations - Built Environment

Category: Leadership

Contract type: Permanent (Employee)

Full Time

Zutari: Co-creating an engineered impact.

Zutari is a well-established, management-owned engineering firm with almost 90 years' experience. As human-centred engineering consultants and advisors, we are trusted by our clients, business partners, communities, and other stakeholders across Africa.

We co-create engineering solutions that have a positive impact and improve people's lives. Zutari values inclusion and recognizes the importance of a diverse, talented workforce, believing that people need other people to succeed.

As the Operations Director for the Built Environment business unit in Zutari, the incumbent will play an instrumental role in driving the operational success of the business unit. The incumbent is tasked with operationalizing and leading strategic initiatives, managing day-to-day operations, ensuring consistent service delivery, coordinating cross-functional collaboration whilst ensuring the operational efficiencies to achieve Zutari’s business objectives.

This pivotal role requires strong leadership, strategic vision, and the ability to collaborate effectively with internal teams and external stakeholders that deliver exceptional value to our clients whilst ensuring market penetration and the delivery of projects. The incumbent will also be responsible for establishing operational goals, metrics, and KPIs to measure performance and monitor progress at a business unit level.

Role responsibilities

Strategy Formulation and Operational implementation:

• Contribute to the development of a comprehensive strategy for the business unit aligned with Zutari’s overarching goals and objectives.
• Operationalize and monitor the implementation and execution of strategy in the business unit.
• Share insights gained in project delivery to identify opportunities, meet client needs and ensure competitive intelligence.

Service Delivery and Risk Mitigation:

• Support the development of strong and meaningful relationships with clients and stakeholders to understand their needs and deliver tailored solutions.
• Review project technical and commercial delivery approach and risk elements pre-contract to prevent and mitigate downstream delivery risks.
• Ensure project setup according to “The Way We Work” requirements (digital, knowledge management, resourcing, H&S, QES, etc).
• Selection, accreditation and appointment of appropriate Project Executives and Opportunity Managers to lead projects from inception to close out.
• Ensure successful delivery of all projects within the business unit, adhering to quality requirements, timelines and ensuring commercial success.
• Focus on service delivery to ensure client acquisition and retention of key clients.
• Monitor project progress and performance to proactively identify potential risks or issues and implement mitigation strategies to ensure project success.
• Escalate commercial, technical, financial and reputational risks to the appropriate levels.

Resource Management:

• Optimize the efficient use of business unit and Zutari resources to align with current and future work demands, maximizing operational effectiveness.
• Allocate resources effectively, considering project priorities, staff capabilities, and budget constraints.
• Ensure that there is appropriate technical training and development for existing AND new staff to ensure quality work across the business unit.

Operational Management:

• Oversee day-to-day operations, ensuring efficient project delivery, training of employees, resource allocation, and budget management.
• Establish and monitor key performance indicators (KPIs) to drive operational excellence.
• Give guidance to opportunity management, structuring of responses and partner management.
• Implement and oversee technical standards, procedures and compliance within the business unit.
• Monitor financial metrics, analyze variances, and implement corrective actions as necessary to achieve financial objectives.
• Oversee and review change in project scope (variation orders) in support of the project managers.
• Responsible for the financial performance of the business unit, in accordance with business plans and budgets.
• Implement measures to ensure value creation and enhance operational efficiency within the business unit, including proactive cost management initiatives.
• Streamline processes, identify opportunities for improvement, and drive operational excellence across the business unit to enhance productivity.

Collaboration and Co-ordination:

• Ensure effective communication and collaboration across business units to coordinate smooth execution.
• Coordinate seamless integration of solutions and delivery of offerings.
• Build and maintain relationships with key strategic partners, clients, and industry bodies.

Experience/Knowledge

• At least 8-10 years of proven experience in an operations role of a similar nature.
• Experience working in the engineering or consulting profession is preferred.
• Must have a network, and experience working with both private and government clients.
• Proven leadership and management experience in a professional services environment with a focus on operational efficiency.
• Strong understanding of customer relationship management, client services, and account management.
• Ability to identify potential operational risks proactively, assess, develop and implement risk mitigation strategies.
• Proven track record of managing the responses to operational risks and crisis.
• Strong understanding of professional services.
• Exceptional leadership and interpersonal skills, with the ability to inspire and motivate teams.
• Analytical mindset with the ability to leverage data to drive strategic decision-making.
• Excellent communication skills, both written and verbal, with the ability to present to clients and internal stakeholders.
• Ability to adapt to changing client needs and market and industry dynamics to ensure market penetration.

Education / Certification / Membership Required:

• Bachelor’s degree in business, marketing, or a related field.
• Bachelor’s degree in engineering, or a related field.
• Certified Project Management Professional (PMP).
• Registered Engineering Professional (PrEng).
• MBA or similar.
• Strategic thinker with a focus on operational efficiency, business development, and revenue objectives.
• Results-driven and committed to driving a high-performance client-centric culture.
• Strong ethical and integrity principles. Values driven.
• Ability to collaborate effectively with cross-functional, culturally diverse internal teams and external clients.
• Customer-focused, identifying and implementing solutions for customer challenges.
• Ability to adapt quickly, handle changing priorities and work effectively under pressure.
• Willingness to work collaboratively with colleagues and stakeholders to achieve common goals.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Desire to stay updated on policies, regulations, and best practices.

We believe that a diverse workforce is key to our business success. We seek the best people for our jobs based on their skills, qualifications, and experience. We embrace the principle of equal opportunity in employment and work towards eliminating all forms of unlawful discrimination in our employment practices. In support of diversity and the equal opportunity principle, preference will be given to individuals from designated groups in South Africa.

Who are we: A prominent digital marketing agency

Who are we looking for: We're seeking a talented individual to fill the pivotal role of Operations Manager: Business Development at our esteemed online marketing company. As the Operations Manager for Business Development, you will play a crucial role in steering our company towards greater financial performance and growth, while ensuring the seamless operation of our business development department.

The department currently covers:

• Affiliate Partner sourcing and management
• Media and Tech Partner Reselling
• General Sales and bringing in new business
• Scoping opportunity for growth both inside our current services and new innovative business opportunities

What will you do:

• Manage and oversee the business development department, including performance accountability and financial growth.
• Lead a team of currently 5 dedicated employees, fostering collaboration and individual development.
• Drive both operational and strategic initiatives to achieve departmental and company-wide goals.
• Report directly to the Head of Business Development, providing insights and recommendations for business improvement.
• Utilise your problem-solving abilities and solution-oriented mindset to overcome challenges and capitalise on opportunities.
• Maintain a strong focus on multiple departmental priorities while ensuring alignment with the company's overarching objectives.
• Cultivate and manage relationships with clients, partners, and stakeholders, resolving disputes diplomatically and effectively.
• Conduct management reporting and data analysis, leveraging your proficiency in Excel and other reporting tools.
• Ensure the team's adherence to sales targets and goals, motivating them to achieve success.
• Handle any HR matters related to the department and its employees.

What do you need:

• Minimum 5 years of sales experience in the digital marketing industry.
• Proven track record in a management position, with strong leadership and decision-making skills.
• Excellent organisational skills, with the ability to manage multiple priorities simultaneously.
• Deep understanding of business operations and strategic planning.
• Passion for working with people and leading a team to success.
• High level of proficiency in Excel and data analysis.
• Strong interpersonal skills, with the ability to manage relationships effectively.
• Self-motivated, independent worker with respect for authority.
• Driven by goals and targets, with a keen understanding of how your department contributes to overall business success.
• Previous experience managing a team is essential.