173 Dedicated Customer Support Representatives jobs in Johannesburg

Overview

Are you ready to deliver world-class service and build your career in the international banking industry?

We’re looking for energetic, customer-focused individuals to be the first point of contact for US-based customers. You’ll handle inbound calls, resolve queries, process account requests, and provide support with professionalism, empathy, and accuracy. This is more than just answering calls—it’s about building trust, solving problems, and creating exceptional customer experiences.

• Matric / NQF 4
• 12+ months of customer service experience (hospitality, retail, call centre, or banking preferred)
• Strong problem-solving, multi-tasking & attention to detail
• Must live in Randburg or Sandton
• Flexible to work US-aligned hours
• Ability to pass clear criminal, credit, fraud & risk checks
• If you’re passionate about customer service and ready to step into a global banking environment, we want to hear from you!

• Associate

• Full-time

• Customer Service and Finance

• Banking
• Outsourcing and Offshoring Consulting
• Telephone Call Centers

Be the driving force behind OUTA's supporter growth.

The Organisation Undoing Tax Abuse (OUTA) is looking for a
Call Centre Manager
who can build and lead a high-performance outbound call centre from the ground up. This is a rare opportunity to combine your strategic expertise with real impact - helping us grow our supporter base and secure OUTA's financial sustainability.

This is not your average call centre role. You'll design the model, recruit and train your team, shape incentive structures, manage lead pipelines, and optimise conversion strategies. Your focus:
turning conversations into long-term support for OUTA's mission of holding power to account.

What you'll do

• Establish and manage OUTA's outbound call centre operations.
• Recruit, train and mentor a team of dedicated acquisition agents.
• Develop scripts, workflows and dashboards informed by donor psychology and sales best practice.
• Build and manage commission structures that motivate performance.
• Oversee lead list procurement, segmentation and compliance with POPIA.
• Drive continuous improvement through data and analytics.
• Provide oversight of inbound supporter relations, ensuring donor care and retention.

What we're looking for

• A proven leader with
  5+ years' hands-on experience
  managing outbound call centre operations.
• At least
  3 years' NGO or fundraising-specific experience
  in donor acquisition and supporter engagement.
• Demonstrated success in setting up new call centre systems and scaling acquisition teams.
• Strong knowledge of POPIA compliance, ethical fundraising, and donor CRM systems (Odoo, Salesforce or similar).
• A track record of managing teams of 10+ agents, with expertise in performance coaching and incentive structures.
• A strategist who understands donor acquisition funnels, supporter journeys and South Africa's civil society landscape.

Why OUTA?

At OUTA, your skills don't just grow revenue - they fuel accountability, fight corruption and strengthen democracy. If you're ready to lead a team with purpose and see measurable impact from your work, this role is for you.

Apply now to be part of building something from the ground up.

Geotab Africa is the regional reselling partner of Geotab Inc., the world's leading commercial telematics provider. We help businesses across Africa improve fleet efficiency, reduce costs, and enhance safety through data-driven insights. Our solutions connect vehicles to the cloud, turning real-time data into actionable intelligence for smarter decision-making.

The Call Centre Supervisor is responsible for overseeing the day-to-day operations of the call centre, ensuring exceptional service delivery, operational efficiency, and high levels of customer satisfaction. This role involves mentoring and managing staff, coordinating vehicle recovery operations, driving revenue opportunities within the department, and contributing to the strategic direction of the call centre function.

Key Duties & Responsibilities

Team Management & Mentorship

• Lead, mentor, and motivate call centre agents to achieve performance targets.
• Provide ongoing training, guidance, and performance feedback.
• Hire, onboard, and develop new team members.

Operational Oversight

• Continuously improve call centre processes and efficiencies.
• Supervise and coordinate all vehicle recoveries, liaising with customers and relevant stakeholders.
• Oversee Bureau services, including preparation of client reports, post-incident reports, and issuance of compliance certificates.
• Manage insurance-related and device compliance accreditations, working with VESA and other industry bodies.
• Ensure daily checks are completed: notifications, OB book, shift handovers, test reference numbers, and vehicles not downloading (SVR and hosting).
• Coordinate ad hoc reporting and incident management, ensuring risks are logged and addressed.

Reporting & Analytics

• Compile and review daily, weekly, and monthly reports (recoveries, vehicles added to DB, road speeds validation, VESA certificates, exceptions analysis).
• Monitor key metrics such as customer satisfaction scores and exception trends.
• Provide insights and recommendations to improve operations and customer experience.

Revenue & Cost Management

• Identify and implement opportunities to generate additional revenue within the department.
• Manage cost centre elements, ensuring efficiency and budget adherence.

Job Requirements & Attributes

• Excellent telephone and written communication skills with professional etiquette.
• Strong listening skills and customer-first approach.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable with web-based applications.
• Strong organisational and planning skills, with the ability to manage pressure and meet deadlines.
• Analytical mindset with attention to detail and accuracy.
• Ability to collaborate effectively within a team and across departments.
• Basic technical proficiency to adopt new tools and systems quickly.
• Willingness to work shifts, including after-hours when required.
• Accountability, empathy, and strong problem-solving ability.
• Numeracy and quoting skills.

Qualifications & Experience

• Grade 12 (Matric) is required.
• 3–5 years' experience in a call centre environment, preferably in fleet management, logistics, or telematics.
• Proven experience in supervising or leading a team.
• Tertiary qualification or management course will be advantageous.

Customer Care Agents

About the Role

Are you ready to deliver world-class customer service in the international banking industry? As the first point of contact for US-based customers, you'll handle inbound calls, resolve inquiries, process account requests, and support customers with professionalism, empathy, and accuracy.

This is more than just answering calls—it's about building trust, solving problems, and creating exceptional customer experiences.

What We're Looking For:

• Matric / NQF 4
• 12+ months in customer service (hospitality, retail, call centre, banking preferred
• Excellent spoken & written English
• Multi-tasking, problem-solving & attention to detail
• Resilience, empathy & negotiation ability

We are seeking a highly skilled and customer-focused Call Center Agent in the Home Appliance Sector to join our team. As a Call Center Agent, you will be responsible for handling inbound and outbound customer calls, resolving customer inquiries, and providing excellent customer service.

Key Responsibilities:

1. Answer and Handle Customer Calls*: Respond to customer inquiries and concerns in a professional and courteous manner.

2. Resolve Customer Issues*: Troubleshoot and resolve customer complaints and issues in a timely and efficient manner.

3. Provide Product/Service Information*: Educate customers on products and services, including features, benefits, and pricing.

4. Process Customer Requests*: Handle customer requests, such as order placement, cancellations, and changes.

5. Meet Sales and Performance Targets*: Meet or exceed sales and performance targets, such as call handling time and customer satisfaction scores.

6. Maintain Accurate Records*: Accurately document customer interactions, including call logs and customer information.

7. Collaborate with Team Members*: Work collaboratively with team members to achieve shared goals and objectives.

8. Stay Up to Date on Products and Services*: Stay current on product and service offerings, including features, benefits, and pricing.

Requirements:

1. High School Diploma or Equivalent: Required

2. Customer Service Experience: 1-2 years of customer service experience, preferably in a call centre environment

3. Excellent Communication Skills: Strong verbal and written communication skills

4. Problem-Solving Skills: Ability to troubleshoot and resolve customer issues

5. Time Management Skills: Ability to manage time effectively and meet performance targets

6. Basic Computer Skills: Proficient in basic computer applications, such as Microsoft Office

7. Ability to Work in a Fast-Paced Environment: Ability to work in a fast-paced, dynamic environment

Company Description

HelloNova is a level 1 BEE company based in Sandton, revolutionizing the debt collection industry through innovative technology and strategic integration. The company combines complementary strengths to drive growth and efficiency for its clients.

Role Description

This is a full-time on-site role for a Call Center Representative at HelloNova Debt Recovery in
Sandton
. The Call Center Representative will be responsible for providing excellent customer service, ensuring customer satisfaction, utilizing strong interpersonal skills, offering customer support, and demonstrating computer literacy.

Qualifications

• Customer Service Representatives, Customer Satisfaction, and Interpersonal Skills
• Customer Support and Computer Literacy
• Excellent communication skills
• Ability to work in a fast-paced environment
• Previous experience in a call center or customer service role is a plus
• High school diploma or equivalent

Call clients and make bookings for Sales Representatives to see clients .

Job Type: Full-time

Pay: From R5 000,00 per month

Work Location: In person

Job Description

To lead the call centre team of agents by monitoring and driving the delivery of targets and ensuring customer satisfaction

Responsible for a combination of sales and customer service including cross-selling to clients as well as nurturing the client relationship

Must be knowledgeable on all aspects of the company products, processes and systems

Expected to manage and coach the team with constant real-time support in terms of query resolution

Hello Future Call Centre Team Leader

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in FNB COO, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Drive significant growth and profitability in the context of cost management.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Resolve all customer queries efficiently, and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
• Ensure all communications with clients are professional, resulting in compliments.
• Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Ensure efficiency of service productivity and performance in Call Centre.
• Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
• Report on required Call Centre activities and deliveries to improve business results.

You will be an ideal candidate if you:

Experience & Qualifications

• 2–3 years in fraud prevention, detection, or investigation.
• Experience in a call centre environment, preferably in financial services.
• Leadership experience (team development, coaching, mentoring).
• Relevant certifications or training in Fraud Risk Management or Financial Crime.

Technical & Industry Knowledge

• Understanding of payment systems, digital banking, and eCommerce fraud.
• Familiarity with fraud detection tools and case management systems.
• Knowledge of regulatory frameworks (e.g., SABRIC guidelines, FAIS, NCA).

Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Customer-centric mindset with a focus on service quality.

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

Apply now if you are interested in taking the next step. We look forward to engaging with you

FNB respects your privacy and will process the information you have provided to us in accordance with our privacy notice

This notice highlights what information we collect, why we collect it, how we use it, who we may disclose it to and your rights regarding personal information. Please visit our website to view this notice.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

22/09/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.