What Data Entry Specialist Jobs are in Cape Town?

**IQVIA is growing! Hiring multiple Clinical Data Management (CDM) Leads across our FSP (Functional Service Provider) and Traditional (Sponsor-Agnostic) delivery models.**
**Apply now and have your resume considered for Lead Data Manager opportunities across multiple teams - allowing us to match you with the best-fit project and client environment for your experience and interests!**
IQVIA is seeking experienced Clinical Data Management Leads to oversee end-to-end data management delivery for global clinical trials. You'll ensure quality, accuracy, and compliance while leading cross-functional teams that help bring new therapies to life. _This is a remote/WFH position with all necessary equipment provided._
**What You'll Do**
+ Lead data management for complex, global clinical trials from study setup to database lock.
+ Serve as the main client contact for all data management deliverables.
+ Oversee SAE, PK, and external data reconciliation and database deployment.
+ Manage timelines, budgets, and resource allocation to meet customer expectations.
+ Mentor junior data management staff and promote best practices.
+ Drive process improvements and ensure regulatory and SOP compliance.
**Who We're Looking For**
Ideal candidates will have.
+ Bachelor's degree in life sciences, health, clinical, biological, or mathematical field.
+ No less than 10 years of direct clinical data management experience, with 5+ years in a Lead Clinical Data Management role.
+ Your previous roles/job titles may include _Clinical Data Manager, Senior Clinical Data Manager, Lead Data Manager, Principal Data Manager, and/or Data Management Project Manager_ .
+ Proven success managing large global studies (1000+ patients).
+ Expertise with Medidata Rave, Oracle InForm, or similar EDC systems.
+ Strong understanding of GCP, ICH, and clinical research processes.
+ Excellent communication and leadership skills.
**What IQVIA Offers**
+ Fully remote role - company equipment provided
+ Competitive salary and performance-based incentives
+ Career growth and learning opportunities through mentoring and internal mobility
+ Inclusive, global culture focused on innovation and collaboration
**What to Expect After Applying**
+ Recruiter video chat (20 min)
+ Hiring manager interview (1 hour, MS Teams - Offer decisions are typically made within one or two weeks of the final interview.)
**Apply now to join IQVIA, where your expertise shapes the future of data-driven healthcare!**
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

**IQVIA is growing! Hiring multiple Clinical Data Management (CDM) Leads across our FSP (Functional Service Provider) and Traditional (Sponsor-Agnostic) delivery models.**
**Apply now and have your resume considered for Lead Data Manager opportunities across multiple teams - allowing us to match you with the best-fit project and client environment for your experience and interests!**
IQVIA is seeking experienced Clinical Data Management Leads to oversee end-to-end data management delivery for global clinical trials. You'll ensure quality, accuracy, and compliance while leading cross-functional teams that help bring new therapies to life. _This is a remote/WFH position with all necessary equipment provided._
**What You'll Do**
+ Lead data management for complex, global clinical trials from study setup to database lock.
+ Serve as the main client contact for all data management deliverables.
+ Oversee SAE, PK, and external data reconciliation and database deployment.
+ Manage timelines, budgets, and resource allocation to meet customer expectations.
+ Mentor junior data management staff and promote best practices.
+ Drive process improvements and ensure regulatory and SOP compliance.
**Who We're Looking For**
Ideal candidates will have.
+ Bachelor's degree in life sciences, health, clinical, biological, or mathematical field.
+ No less than 10 years of direct clinical data management experience, with 5+ years in a Lead Clinical Data Management role.
+ Your previous roles/job titles may include _Clinical Data Manager, Senior Clinical Data Manager, Lead Data Manager, Principal Data Manager, and/or Data Management Project Manager_ .
+ Proven success managing large global studies (1000+ patients).
+ Expertise with Medidata Rave, Oracle InForm, or similar EDC systems.
+ Strong understanding of GCP, ICH, and clinical research processes.
+ Excellent communication and leadership skills.
**What IQVIA Offers**
+ Fully remote role - company equipment provided
+ Competitive salary and performance-based incentives
+ Career growth and learning opportunities through mentoring and internal mobility
+ Inclusive, global culture focused on innovation and collaboration
**What to Expect After Applying**
+ Recruiter video chat (20 min)
+ Hiring manager interview (1 hour, MS Teams - Offer decisions are typically made within one or two weeks of the final interview.)
**Apply now to join IQVIA, where your expertise shapes the future of data-driven healthcare!**
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

+ Provides data management support, oversight and/or accountability for one or more clinical trials.
+ Take the lead with the trial customer(s) and other internal and external partners to establish, align and confirm data management expectations
+ Creating, planning, and tracking content, format, quality, and timing of data management deliverables, including, but not limited to, CRF, data review plan, QC plan, oversight plan, database release plan, final datasets, submission plan and archival.
+ With the trial customer and other functional partners: - Gathers content and integration requirements for eCRF and other data collection tools.
+ Establishes conventions and quality expectations for clinical data.
+ Establishes expectations for dataset content and structure.
+ Set timelines and follow-up to ensure delivery of all Data Management milestones.
+ Performs trial level oversight controls, as appropriate, as described in the oversight plan, QC process and work instructions with minimal DML direction.
+ Creates clinical data management documents (including submission package) ensuring appropriate quality, scientific content, organization, clarity, accuracy, format, and consistency. Ensures compliance with regulatory guidelines and the documentation matrix.
+ Ensures real-time inspection readiness of all Data Management deliverables for the trial; Participate in Regulatory Agency and audits, as necessary.
+ Helps plan, create and track content, format, quality, and timing of data
+ management deliverables, including, but not limited to, Case Report Form, data review plan, QC plan, oversight plan, database release plan, final datasets, submission plan and archival.
+ Ensures deliverables are on time.
+ Participates in the assigned clinical working group(s) to ensure that Data
+ Management and Therapeutic Area trial needs and deliverables are met.
+ Helps Identify and communicate lessons learned, best practices and frequently asked questions at the trial level.
+ Presents and trains at investigator and monitor meetings
**Education/Experience**
+ BS/BA degree or higher preferably in Health Sciences, or BS/BA degree or higher with professional clinical experience/exposure.
+ 5 years Data management experience.
+ 3 years lead/co-lead experience
+ Vendor Management experience
+ RAVE experience
**This role is not eligible for UK visa sponsorship**
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

**IQVIA is growing! Hiring multiple Clinical Data Management (CDM) Leads across our FSP (Functional Service Provider) and Traditional (Sponsor-Agnostic) delivery models.**
**Apply now and have your resume considered for Lead Data Manager opportunities across multiple teams - allowing us to match you with the best-fit project and client environment for your experience and interests!**
IQVIA is seeking experienced Clinical Data Management Leads to oversee end-to-end data management delivery for global clinical trials. You'll ensure quality, accuracy, and compliance while leading cross-functional teams that help bring new therapies to life. _This is a remote/WFH position with all necessary equipment provided._
**What You'll Do**
+ Lead data management for complex, global clinical trials from study setup to database lock.
+ Serve as the main client contact for all data management deliverables.
+ Oversee SAE, PK, and external data reconciliation and database deployment.
+ Manage timelines, budgets, and resource allocation to meet customer expectations.
+ Mentor junior data management staff and promote best practices.
+ Drive process improvements and ensure regulatory and SOP compliance.
**Who We're Looking For**
Ideal candidates will have.
+ Bachelor's degree in life sciences, health, clinical, biological, or mathematical field.
+ No less than 10 years of direct clinical data management experience, with 5+ years in a Lead Clinical Data Management role.
+ Your previous roles/job titles may include _Clinical Data Manager, Senior Clinical Data Manager, Lead Data Manager, Principal Data Manager, and/or Data Management Project Manager_ .
+ Proven success managing large global studies (1000+ patients).
+ Expertise with Medidata Rave, Oracle InForm, or similar EDC systems.
+ Strong understanding of GCP, ICH, and clinical research processes.
+ Excellent communication and leadership skills.
**What IQVIA Offers**
+ Fully remote role - company equipment provided
+ Competitive salary and performance-based incentives
+ Career growth and learning opportunities through mentoring and internal mobility
+ Inclusive, global culture focused on innovation and collaboration
**What to Expect After Applying**
+ Recruiter video chat (20 min)
+ Hiring manager interview (1 hour, MS Teams - Offer decisions are typically made within one or two weeks of the final interview.)
**Apply now to join IQVIA, where your expertise shapes the future of data-driven healthcare!**
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

**Sales Specialist / Proposal Development Specialist**
**Job Overview**
We are seeking a highly organized and detail-oriented Sales Specialist / Proposal Development Specialist to provide operational and commercial support to Key Account Managers and Business Development teams. The role is responsible for ensuring the successful management of assigned accounts, supporting proposal development activities, maintaining sales operations processes, and contributing to an exceptional client experience.
This position serves as a critical link between Sales, Finance, Operations, and clients, supporting the creation of high-quality customer-facing materials, managing CRM data, coordinating proposal and contract documentation, and driving operational excellence throughout the sales lifecycle.
The successful candidate will thrive in a fast-paced, dynamic environment and demonstrate strong communication, analytical, and organizational skills while supporting strategic sales initiatives and client growth.
**Key Responsibilities**
**Proposal Development & Sales Support**
+ Support the development, review, and quality control of Statements of Work (SOWs), proposals, and other client-facing commercial documents.
+ Coordinate and support Request for Information (RFI) and Request for Proposal (RFP) activities.
+ Create and maintain proposal templates, sales presentations, business reviews, and other go-to-market materials.
+ Ensure consistency, accuracy, and branding standards across all client-facing documents and sales collateral.
+ Assist Sales and Key Account Managers with strategic account planning and business development activities.
**Sales Operations & CRM Management**
+ Maintain and update Salesforce.com (SFDC) and other CRM systems, ensuring high levels of data quality and accuracy.
+ Support budgeting, forecasting, pipeline tracking, and sales reporting activities.
+ Generate and analyze sales performance data and provide operational insights to support decision making.
+ Deliver ongoing CRM guidance and training to users as required.
+ Partner with Sales and Finance teams to support revenue forecasting and commercial planning processes.
**Market Research & Business Intelligence**
+ Conduct market, industry, competitor, and company research to support commercial strategies.
+ Maintain competitive intelligence profiles and customer account information.
+ Monitor market developments and provide relevant updates to sales leadership and account teams.
+ Support business reviews and executive reporting with relevant market insights and data.
**Client & Stakeholder Coordination**
+ Coordinate internal and external meetings, including agenda preparation, presentation development, and virtual meeting support.
+ Maintain professional relationships with client contacts, administrators, and internal stakeholders.
+ Support conference planning, customer events, and business review meetings.
+ Ensure timely communication and follow-up on sales-related activities and deliverables.
**Process Improvement & Operational Excellence**
+ Identify opportunities to improve sales operations processes, workflows, and reporting.
+ Support the implementation of best practices, templates, and operational standards across the sales organization.
+ Contribute to process automation, workflow optimization, and commercial operations initiatives.
+ Participate in continuous improvement projects to enhance efficiency and user experience.
**Qualifications**
**Required**
+ Bachelor's Degree in Business Administration, Sales, Marketing, Finance, Economics, or a related field.
+ 1-3 years of experience in Sales Operations, Commercial Operations, Proposal Development, Business Support, Account Coordination, or a similar role.
+ Strong Microsoft Excel skills, including data analysis and reporting.
+ Excellent written and verbal communication skills.
+ Strong attention to detail and ability to manage multiple priorities simultaneously.
+ Customer-focused mindset with excellent stakeholder management skills.
+ Ability to work independently and collaboratively within a team environment.
+ Strong organizational, analytical, and problem-solving skills.
**Preferred**
+ Experience supporting proposal development, RFP, RFI, or bid management activities.
+ Background in Sales Operations, Commercial Operations, Finance, or Business Administration.
+ Experience working with Salesforce.com (SFDC) or other CRM platforms.
+ Knowledge of SAP or other ERP systems.
+ Experience creating PowerPoint presentations, business reviews, and executive-level reporting.
+ Exposure to professional services, healthcare, life sciences, technology, or consulting environments.
**Knowledge, Skills & Abilities**
+ Strong proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
+ Ability to maintain accuracy while working with large volumes of data and documentation.
+ Strong project coordination and administrative support capabilities.
+ Business acumen with the ability to understand commercial processes and client needs.
+ Excellent interpersonal skills and ability to build effective working relationships.
+ Quick learner with a proactive, solution-oriented mindset.
+ Ability to prioritize workloads in a fast-paced environment.
+ High level of professionalism, discretion, and accountability.
+ Continuous improvement mindset and willingness to recommend new best practices.
**Success Profile**
The ideal candidate is a detail-oriented commercial support professional who enjoys working at the intersection of sales, operations, proposal development, and client engagement. They are highly organized, proactive, comfortable working with data and systems, and capable of supporting multiple stakeholders while maintaining a high standard of quality and customer service.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
This 6-month Contract is for a Cardiac Clintech with relevant experience within the CRM environment. The successful candidate will play a critical role in supporting the adoption and effective use of Medtronic's technologies and products within the Cath lab and Operating Theatre environments. This role involves direct case support, patient interaction, and the execution of diagnostic procedures to ensure optimal clinical outcomes and user experience.
**Responsibilities may include the following and other duties may be assigned:**
+ Responsible for working with teams operating within a service group, or product group and/ or project group.
+ Provide in-theatre and Cathlab case support to facilitate product adoption and usage.
+ Perform routine and specialized diagnostic tests, including electrocardiograms (EKGs) and other monitoring procedures.
+ Accurately document patient information, medical history, and procedural data.
+ Deliver patient education and instruction on care procedures and post-operative protocols.
+ Collaborate with clinical teams to ensure seamless integration of technology into workflows.
+ Maintain high standards of ethical conduct and professional integrity in all patient and team interactions.
+ Offer flexible, on-demand clinical support across multiple facilities as needed.
+ Partner with Sales Reps to promote education of the company's products and/or services.
+ Communicate customer feedback on new products and/or modifications to existing products or applications to internal stakeholders - Reps and Territory Leads.
+ Inventory management in allocated accounts as per Company's procedures.
+ Ensure compliance with internal training (Cornerstone + Product/Clinical), use of Customer Relations Management Tools (CRM), example SFDC.
+ Support Sales Force with order processing and follow-up with supply chain teams to ensure timely delivery.
+ Ensure compliance with regulatory and company policies.
**Required Knowledge and Experience:**
+ Qualified Cardiac Clinical Technologist
+ Exposed to Cardiac Clinical Technology
+ Exposure with relevant software applications and related CRM programmer software (PowerPoint; Excel; Word)
+ Self-Motivated, Team Player
+ Taking ownership and accountability for the assigned territory
+ Determined and Goal orientated
+ Excels in a fast-paced competitive environment
+ Highly persuasive with strong clinical & selling skills
+ Excellent verbal and written communication skills
+ Strong organizational and time management skills
+ Excellent teamwork, collaboration, and networking skills
+ Formal presentation skills as well as organization and planning
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
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**Duties/Responsibilities:**
+ Act as signal detection and literature lead, or back-up lead to contribute to the conduct of ongoing literature safety surveillance for marketed and investigational products, evaluating events of special interests as well as aggregate data review
+ Author and finalize aggregate reports, including but not limited to PBRERs/PSUR, DSURs and ACOs.
+ Author responses to regulatory agency/ Pharmacovigilance Risk Assessment Committee (PRAC) inquiries, as required.
+ Can serve as principal owner (molecule lead) for the molecule and have responsibility for completion of the deliverable and in compliance with all applicable Key performance indicators (KPI); Set-up and update products' signaling strategies, as approved by the customer's Safety Strategy Lead. Author and/or QC review all types of signal management deliverables. Lead/ conduct ongoing signal detection activities as per agreed signaling strategies, perform signal validation and signal evaluation analyses for proactive and timely identification of signals and characterization of risks, as approved by the customer's Safety Strategy Lead. Responsible for full documentation and tracking of signals.
+ Ensuring the completion of molecule deliverables on time and liaise with portfolio clinical science scientists, service provider process leads and cross-functional stakeholders.
+ Distribution of molecule work within team consisting of molecule scientists, when necessary, coordinating support across molecules and disease areas when there are peaks and troughs in workload.
+ End-to-end molecule work oversight and responsibility (i.e., ensuring consistent tracking of signals from detection to assessment to inclusion in aggregate reports).
+ Ensuring an in-depth knowledge of the molecule and disease area within the service provider molecule team.
+ Oversight and responsibility of quality-of molecule deliverables to the customer's molecule team, with "hands-on" involvement, i.e., involved in authoring DSR conclusion, participating in SD/Lit meetings between service provider and customers.
+ Responsible for resolution of issues on molecule deliverables (if necessary, in collaboration with service provider process lead).
+ Participate in internal and external audits and inspections, as required.
+ Read, acknowledge and adhere to all necessary IQVIA standard operating procedures (SOPs) and customer SOPs as required. Ensure all required training is executed in a timely fashion to maintain compliance and documented
+ Conduct regular lessons learned with the working teams to ensure all information from the customer is cascaded to the relevant team members.
**Qualifications:**
+ Life science graduate/post-graduate, pharmacy, nursing, other healthcare related qualification or experience in pharmacovigilance
+ 4-6 years of relevant experience in Pharmacovigilance including hands-on experience of drug safety, aggregate reports, signal detection/signal management preferred
+ Excellent communication (written and verbal) skills
+ Team working
+ English - fluent (spoken, written)
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

ENVIRONMENT:

PROVIDE seamless customer service to the Institutions clients by ensuring professional, timeous and empathetic query resolution as the next Student Services Consultant wanted by a dynamic Online Learning Platform. You will represent the brand through empathetic communication, using omnichannel software, confirming or clarifying information, responding efficiently and effectively enquiries by explaining possible solutions and ensuring that students feel supported and valued. Applicants will need Matric/Grade 12 or equivalent with 1-3 years Call Centre experience with proficiency in CRM software, MS Office Suite and strong typing skills.

DUTIES:

Responsible for delivering an exceptional Customer Service by:

• Representing the brand through empathetic communication, using omnichannel software.
• Providing grammar, spelling and error-free communications.
• Adaptively utilising various channels in line with the departmental strategy, requirements, and guidelines.
• Responding efficiently and effectively enquiries by explaining possible solutions and ensuring that students feel supported and valued.
• Engaging in active listening with students, confirming or clarifying information and diffusing angry students, as needed.
• Building lasting relationships with students and other stakeholders based on trust and reliability.
• Utilising software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call centre metrics while providing excellent, consistent, customer service.
• Taking part in training and other learning opportunities to keep abreast with the latest developments within the organisation.
• Adhering to all company policies and procedures.
• Updating existing customer information according to standard operating procedures
• Providing alternative solutions with an aim to retain customers.
• Alerting the team leader of consistent trends in query types i.e. increase in navigation type queries.
• Pro-actively engaging with team leaders and other stakeholders to identify potential campaigns to support the organisation’s goal of having well informed students.
• Interpret and identify potential brand damaging queries which could harm the business and to escalate this to management for resolution.
• Consistently living the values of the brand and business at all times.
• Performing any other duties as assigned by management.

REQUIREMENTS:

Qualifications -

• Minimum qualification of Matric or equivalent.
• Post-school Certificate or Diploma in Customer Service or Public Relations would be advantageous.

Experience/Skills –

• 1-3 Years of experience in a Call Centre environment.
• Track record as a high-performing individual in a Call Centre.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• High level proficiency in Microsoft Office product suite.
• Proficiency in relevant customer service software applications and digital platforms
• Excellent data capturing and typing skills.
• Sound understanding of business processes that directly impact on student engagements.
• Knowledge of all customer engagement channels.
• Knowledge of student service practices and principles.
• Superior written communication skills.
• Ability to handle stressful situation appropriately.
• Follow communication procedures, guidelines, and policies.
• Ability to learn, retain and apply large amounts of information.
• Able to understand new digital communication platforms.
• Understanding and applying business rules where applicable
• Strong customer service skills and ability to work with people from diverse backgrounds.
• Personal Values: People and Team orientation, Ability to take Ownership, Attention to detail, Active listener.
• Team player.
• Work independently.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Strong time management and decision-making skills
• Adaptability and accountability.

Advantageous -

• Proficiency in dealing with customers through social media platforms.
• The ability to communicate in at least one South African language.

ATTRIBUTES:

Interpersonal Relationships -

• Building Organizational Relationships.
• Inspiring Trust.
• Team Commitment.
• Self-confident Integrity.

Thinking -

• Visionary Thinking.
• Practical Creativity / Innovative.
• Making Seasoned Judgements.

Self-Management / Motivation -

• Adaptability.

Communication –

• Effective Verbal & Written Communication.
• Active Listening.