79 Customer Support Specialists jobs in Benoni
Customer Support Agent Junior
Posted today
Job Viewed
Job Description
What does a Customer Support Agent do?
A Customer Support Agent, or CSA, will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSAs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. CSAs can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSAs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Customer Support Agent list:
- Manage large amounts of incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Client Support Specialist Remote
Posted 20 days ago
Job Viewed
Job Description
Family-Friendly Hours & Work from Home
Fast-Growing Digital Marketing Leader
In 2004, Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet. Today, our dedicated team of 85 marketing professionals serve thousands of healthcare practices worldwide. Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy.
Our core values are Trust, Service and Innovation. Our team culture is based on practicing an Outward Mindset which is the simple idea that, “our success is a by-product of helping others succeed.”
As a Client Support Specialist, you’ll partner with our North American clients in supporting their high performing practice websites by assisting with website edits, answering client questions and providing guidance on maximizing clients’ online marketing efforts. To keep pace with the ever-changing digital landscape, you’ll be provided with ongoing training and development opportunities.
Reporting to the Team Leader – Client Support, you’ll work with our allied healthcare brand, Perfect Patients, and Smile Marketing (dentists) building relationships and ensuring customer satisfaction.
Your ResponsibilitiesYour specific role responsibilities include, but are not limited to:
- Answering incoming support calls, email and chat from live clients regarding their website and plan type service
- Troubleshooting technical issues and resolving any customer requests or complaints in a prompt and professional manner
- Advising live clients on new digital marketing methods to maximize site performance
- Coordinating with internal teams to complete client requests
To be invited for an interview, you should possess the following skills and experience:
- An upbeat, positive phone manner that exudes confidence and trust to our clients
- Direct client service experience (via phone and email) and a passion for providing exceptional service
- Superior written and verbal communication skills
- Basic HTML skills
- Basic Photoshop skills
- Basic digital marketing skills (including SEO and social media)
- Excellent organizational and time management skills
Experience in the health profession and working with doctors is desirable but not essential. Although there is some flexibility on the work schedule, you would need to work the majority of your day during normal U.S. business hours 9am-5pm EDT/EST (3pm-11pm SAST).
Interested?Our mantra is, “the company can only grow as fast as its people.” This means we’re committed to your ongoing personal and professional development including weekly individual and team development activities. This is a full-time position with flexible, family-friendly hours. You’ll work from the comfort of your home office and connect with your colleagues worldwide using the most advanced online collaboration tools. Vortala is a fast-growing, equal opportunity employer riding the healthcare and technology wave. Ready for a new challenge with a company that cares deeply about you and your development?
#J-18808-LjbffrClient Support Specialist Remote
Posted 20 days ago
Job Viewed
Job Description
Family-Friendly Hours & Work from Home
Fast-Growing Digital Marketing Leader
In 2004, Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet. Today, our dedicated team of 85 marketing professionals serve thousands of healthcare practices worldwide. Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy.
Our core values are Trust, Service and Innovation. Our team culture is based on practicing an Outward Mindset which is the simple idea that, “our success is a by-product of helping others succeed.”
As a Client Support Specialist, you’ll partner with our North American clients in supporting their high performing practice websites by assisting with website edits, answering client questions and providing guidance on maximizing clients’ online marketing efforts. To keep pace with the ever-changing digital landscape, you’ll be provided with ongoing training and development opportunities.
Reporting to the Team Leader – Client Support, you’ll work with our allied healthcare brand, Perfect Patients, and Smile Marketing (dentists) building relationships and ensuring customer satisfaction.
Your ResponsibilitiesYour specific role responsibilities include, but are not limited to:
- Answering incoming support calls, email and chat from live clients regarding their website and plan type service
- Troubleshooting technical issues and resolving any customer requests or complaints in a prompt and professional manner
- Advising live clients on new digital marketing methods to maximize site performance
- Coordinating with internal teams to complete client requests
To be invited for an interview, you should possess the following skills and experience:
- An upbeat, positive phone manner that exudes confidence and trust to our clients
- Direct client service experience (via phone and email) and a passion for providing exceptional service
- Superior written and verbal communication skills
- Basic HTML skills
- Basic Photoshop skills
- Basic digital marketing skills (including SEO and social media)
- Excellent organizational and time management skills
Experience in the health profession and working with doctors is desirable but not essential. Although there is some flexibility on the work schedule, you would need to work the majority of your day during normal U.S. business hours 9am-5pm EDT/EST (3pm-11pm SAST).
Interested?Our mantra is, “the company can only grow as fast as its people.” This means we’re committed to your ongoing personal and professional development including weekly individual and team development activities. This is a full-time position with flexible, family-friendly hours. You’ll work from the comfort of your home office and connect with your colleagues worldwide using the most advanced online collaboration tools. Vortala is a fast-growing, equal opportunity employer riding the healthcare and technology wave. Ready for a new challenge with a company that cares deeply about you and your development?
#J-18808-LjbffrClient Support Specialist Remote
Posted 20 days ago
Job Viewed
Job Description
Family-Friendly Hours & Work from Home
Fast-Growing Digital Marketing Leader
In 2004, Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet. Today, our dedicated team of 85 marketing professionals serve thousands of healthcare practices worldwide. Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy.
Our core values are Trust, Service and Innovation. Our team culture is based on practicing an Outward Mindset which is the simple idea that, “our success is a by-product of helping others succeed.”
As a Client Support Specialist, you’ll partner with our North American clients in supporting their high performing practice websites by assisting with website edits, answering client questions and providing guidance on maximizing clients’ online marketing efforts. To keep pace with the ever-changing digital landscape, you’ll be provided with ongoing training and development opportunities.
Reporting to the Team Leader – Client Support, you’ll work with our allied healthcare brand, Perfect Patients, and Smile Marketing (dentists) building relationships and ensuring customer satisfaction.
Your ResponsibilitiesYour specific role responsibilities include, but are not limited to:
- Answering incoming support calls, email and chat from live clients regarding their website and plan type service
- Troubleshooting technical issues and resolving any customer requests or complaints in a prompt and professional manner
- Advising live clients on new digital marketing methods to maximize site performance
- Coordinating with internal teams to complete client requests
To be invited for an interview, you should possess the following skills and experience:
- An upbeat, positive phone manner that exudes confidence and trust to our clients
- Direct client service experience (via phone and email) and a passion for providing exceptional service
- Superior written and verbal communication skills
- Basic HTML skills
- Basic Photoshop skills
- Basic digital marketing skills (including SEO and social media)
- Excellent organizational and time management skills
Experience in the health profession and working with doctors is desirable but not essential. Although there is some flexibility on the work schedule, you would need to work the majority of your day during normal U.S. business hours 9am-5pm EDT/EST (3pm-11pm SAST).
Interested?Our mantra is, “the company can only grow as fast as its people.” This means we’re committed to your ongoing personal and professional development including weekly individual and team development activities. This is a full-time position with flexible, family-friendly hours. You’ll work from the comfort of your home office and connect with your colleagues worldwide using the most advanced online collaboration tools. Vortala is a fast-growing, equal opportunity employer riding the healthcare and technology wave. Ready for a new challenge with a company that cares deeply about you and your development?
#J-18808-LjbffrClient Support Specialist Remote
Posted 20 days ago
Job Viewed
Job Description
Family-Friendly Hours & Work from Home
Fast-Growing Digital Marketing Leader
In 2004, Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet. Today, our dedicated team of 85 marketing professionals serve thousands of healthcare practices worldwide. Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy.
Our core values are Trust, Service and Innovation. Our team culture is based on practicing an Outward Mindset which is the simple idea that, “our success is a by-product of helping others succeed.”
As a Client Support Specialist, you’ll partner with our North American clients in supporting their high performing practice websites by assisting with website edits, answering client questions and providing guidance on maximizing clients’ online marketing efforts. To keep pace with the ever-changing digital landscape, you’ll be provided with ongoing training and development opportunities.
Reporting to the Team Leader – Client Support, you’ll work with our allied healthcare brand, Perfect Patients, and Smile Marketing (dentists) building relationships and ensuring customer satisfaction.
Your ResponsibilitiesYour specific role responsibilities include, but are not limited to:
- Answering incoming support calls, email and chat from live clients regarding their website and plan type service
- Troubleshooting technical issues and resolving any customer requests or complaints in a prompt and professional manner
- Advising live clients on new digital marketing methods to maximize site performance
- Coordinating with internal teams to complete client requests
To be invited for an interview, you should possess the following skills and experience:
- An upbeat, positive phone manner that exudes confidence and trust to our clients
- Direct client service experience (via phone and email) and a passion for providing exceptional service
- Superior written and verbal communication skills
- Basic HTML skills
- Basic Photoshop skills
- Basic digital marketing skills (including SEO and social media)
- Excellent organizational and time management skills
Experience in the health profession and working with doctors is desirable but not essential. Although there is some flexibility on the work schedule, you would need to work the majority of your day during normal U.S. business hours 9am-5pm EDT/EST (3pm-11pm SAST).
Interested?Our mantra is, “the company can only grow as fast as its people.” This means we’re committed to your ongoing personal and professional development including weekly individual and team development activities. This is a full-time position with flexible, family-friendly hours. You’ll work from the comfort of your home office and connect with your colleagues worldwide using the most advanced online collaboration tools. Vortala is a fast-growing, equal opportunity employer riding the healthcare and technology wave. Ready for a new challenge with a company that cares deeply about you and your development?
#J-18808-LjbffrClient Support Specialist Remote
Posted 20 days ago
Job Viewed
Job Description
Family-Friendly Hours & Work from Home
Fast-Growing Digital Marketing Leader
In 2004, Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet. Today, our dedicated team of 85 marketing professionals serve thousands of healthcare practices worldwide. Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy.
Our core values are Trust, Service and Innovation. Our team culture is based on practicing an Outward Mindset which is the simple idea that, “our success is a by-product of helping others succeed.”
As a Client Support Specialist, you’ll partner with our North American clients in supporting their high performing practice websites by assisting with website edits, answering client questions and providing guidance on maximizing clients’ online marketing efforts. To keep pace with the ever-changing digital landscape, you’ll be provided with ongoing training and development opportunities.
Reporting to the Team Leader – Client Support, you’ll work with our allied healthcare brand, Perfect Patients, and Smile Marketing (dentists) building relationships and ensuring customer satisfaction.
Your ResponsibilitiesYour specific role responsibilities include, but are not limited to:
- Answering incoming support calls, email and chat from live clients regarding their website and plan type service
- Troubleshooting technical issues and resolving any customer requests or complaints in a prompt and professional manner
- Advising live clients on new digital marketing methods to maximize site performance
- Coordinating with internal teams to complete client requests
To be invited for an interview, you should possess the following skills and experience:
- An upbeat, positive phone manner that exudes confidence and trust to our clients
- Direct client service experience (via phone and email) and a passion for providing exceptional service
- Superior written and verbal communication skills
- Basic HTML skills
- Basic Photoshop skills
- Basic digital marketing skills (including SEO and social media)
- Excellent organizational and time management skills
Experience in the health profession and working with doctors is desirable but not essential. Although there is some flexibility on the work schedule, you would need to work the majority of your day during normal U.S. business hours 9am-5pm EDT/EST (3pm-11pm SAST).
Interested?Our mantra is, “the company can only grow as fast as its people.” This means we’re committed to your ongoing personal and professional development including weekly individual and team development activities. This is a full-time position with flexible, family-friendly hours. You’ll work from the comfort of your home office and connect with your colleagues worldwide using the most advanced online collaboration tools. Vortala is a fast-growing, equal opportunity employer riding the healthcare and technology wave. Ready for a new challenge with a company that cares deeply about you and your development?
#J-18808-LjbffrClient Support Specialist Remote
Posted 20 days ago
Job Viewed
Job Description
Family-Friendly Hours & Work from Home
Fast-Growing Digital Marketing Leader
In 2004, Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet. Today, our dedicated team of 85 marketing professionals serve thousands of healthcare practices worldwide. Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy.
Our core values are Trust, Service and Innovation. Our team culture is based on practicing an Outward Mindset which is the simple idea that, “our success is a by-product of helping others succeed.”
As a Client Support Specialist, you’ll partner with our North American clients in supporting their high performing practice websites by assisting with website edits, answering client questions and providing guidance on maximizing clients’ online marketing efforts. To keep pace with the ever-changing digital landscape, you’ll be provided with ongoing training and development opportunities.
Reporting to the Team Leader – Client Support, you’ll work with our allied healthcare brand, Perfect Patients, and Smile Marketing (dentists) building relationships and ensuring customer satisfaction.
Your ResponsibilitiesYour specific role responsibilities include, but are not limited to:
- Answering incoming support calls, email and chat from live clients regarding their website and plan type service
- Troubleshooting technical issues and resolving any customer requests or complaints in a prompt and professional manner
- Advising live clients on new digital marketing methods to maximize site performance
- Coordinating with internal teams to complete client requests
To be invited for an interview, you should possess the following skills and experience:
- An upbeat, positive phone manner that exudes confidence and trust to our clients
- Direct client service experience (via phone and email) and a passion for providing exceptional service
- Superior written and verbal communication skills
- Basic HTML skills
- Basic Photoshop skills
- Basic digital marketing skills (including SEO and social media)
- Excellent organizational and time management skills
Experience in the health profession and working with doctors is desirable but not essential. Although there is some flexibility on the work schedule, you would need to work the majority of your day during normal U.S. business hours 9am-5pm EDT/EST (3pm-11pm SAST).
Interested?Our mantra is, “the company can only grow as fast as its people.” This means we’re committed to your ongoing personal and professional development including weekly individual and team development activities. This is a full-time position with flexible, family-friendly hours. You’ll work from the comfort of your home office and connect with your colleagues worldwide using the most advanced online collaboration tools. Vortala is a fast-growing, equal opportunity employer riding the healthcare and technology wave. Ready for a new challenge with a company that cares deeply about you and your development?
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About the latest Customer support specialists Jobs in Benoni !
Client Support Specialist Remote
Posted 20 days ago
Job Viewed
Job Description
Family-Friendly Hours & Work from Home
Fast-Growing Digital Marketing Leader
In 2004, Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet. Today, our dedicated team of 85 marketing professionals serve thousands of healthcare practices worldwide. Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy.
Our core values are Trust, Service and Innovation. Our team culture is based on practicing an Outward Mindset which is the simple idea that, “our success is a by-product of helping others succeed.”
As a Client Support Specialist, you’ll partner with our North American clients in supporting their high performing practice websites by assisting with website edits, answering client questions and providing guidance on maximizing clients’ online marketing efforts. To keep pace with the ever-changing digital landscape, you’ll be provided with ongoing training and development opportunities.
Reporting to the Team Leader – Client Support, you’ll work with our allied healthcare brand, Perfect Patients, and Smile Marketing (dentists) building relationships and ensuring customer satisfaction.
Your ResponsibilitiesYour specific role responsibilities include, but are not limited to:
- Answering incoming support calls, email and chat from live clients regarding their website and plan type service
- Troubleshooting technical issues and resolving any customer requests or complaints in a prompt and professional manner
- Advising live clients on new digital marketing methods to maximize site performance
- Coordinating with internal teams to complete client requests
To be invited for an interview, you should possess the following skills and experience:
- An upbeat, positive phone manner that exudes confidence and trust to our clients
- Direct client service experience (via phone and email) and a passion for providing exceptional service
- Superior written and verbal communication skills
- Basic HTML skills
- Basic Photoshop skills
- Basic digital marketing skills (including SEO and social media)
- Excellent organizational and time management skills
Experience in the health profession and working with doctors is desirable but not essential. Although there is some flexibility on the work schedule, you would need to work the majority of your day during normal U.S. business hours 9am-5pm EDT/EST (3pm-11pm SAST).
Interested?Our mantra is, “the company can only grow as fast as its people.” This means we’re committed to your ongoing personal and professional development including weekly individual and team development activities. This is a full-time position with flexible, family-friendly hours. You’ll work from the comfort of your home office and connect with your colleagues worldwide using the most advanced online collaboration tools. Vortala is a fast-growing, equal opportunity employer riding the healthcare and technology wave. Ready for a new challenge with a company that cares deeply about you and your development?
#J-18808-LjbffrIT Client Support Engineer (Remote, Contract)
Posted 17 days ago
Job Viewed
Job Description
INFUSE Cape Town, Western Cape, South Africa
INFUSE Cape Town, Western Cape, South Africa
Get AI-powered advice on this job and more exclusive features.
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
We are seeking an enthusiastic and skilled IT Client Support Engineer to be a vital part of our dynamic team. If you excel at providing top-notch technical support and enjoy collaborating with diverse teams to enhance user experience, we want to hear from you!
Key Responsibilities:
- Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues with professionalism and empathy.
- Efficiently log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution.
- Maintain a high level of user satisfaction by delivering exceptional service and support.
- Collaborate closely with various teams and departments to coordinate common tasks and improve IT Support service delivery.
- Contribute to the knowledge base and documentation, ensuring resources are in place, accurate and up-to-date.
- Undertake additional responsibilities as assigned to enhance the team’s performance and user experience.
- Minimum 2-3 years of experience in remote IT support or a similar role.
- Proficient in the administration of Windows 10/11 and macOS environments.
- Strong experience in managing Microsoft (Office) 365 services and Google Workspace.
- Hands-on experience with Entra ID (former Azure Active Directory).
- Familiarity with the ITIL framework and a foundational understanding of networking concepts.
- Experience with Mobile Device Management (MDM) solutions is a plus.
- Knowledge of modern AI tools like ChatGPT is a plus.
- Outstanding collaboration and communication skills that foster teamwork across diverse groups.
- Proficient in written and spoken English (Advanced).
- Excellent analytical abilities with a keen attention to detail.
- Strong focus on user needs and a commitment to delivering quality service.
- Positive attitude, flexibility, and proactive approach to problem-solving.
- Ability to prioritize and manage multiple tasks effectively in a fast-paced environment while adhering to deadlines.
- Experience working within multinational teams is desirable.
- Monday-Friday, shifts 12:00 - 21:00 EEST, including 1h break.
- Days-off on US national holidays.
- Reduced Fridays during summer.
- Seniority level Not Applicable
- Employment type Contract
- Industries Food and Beverage Services
Referrals increase your chances of interviewing at INFUSE by 2x
Get notified about new Information Technology Support Engineer jobs in Cape Town, Western Cape, South Africa .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrIT Client Support Engineer (Remote, Contract)
Posted 17 days ago
Job Viewed
Job Description
INFUSE Cape Town, Western Cape, South Africa
INFUSE Cape Town, Western Cape, South Africa
Get AI-powered advice on this job and more exclusive features.
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
We are seeking an enthusiastic and skilled IT Client Support Engineer to be a vital part of our dynamic team. If you excel at providing top-notch technical support and enjoy collaborating with diverse teams to enhance user experience, we want to hear from you!
Key Responsibilities:
- Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues with professionalism and empathy.
- Efficiently log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution.
- Maintain a high level of user satisfaction by delivering exceptional service and support.
- Collaborate closely with various teams and departments to coordinate common tasks and improve IT Support service delivery.
- Contribute to the knowledge base and documentation, ensuring resources are in place, accurate and up-to-date.
- Undertake additional responsibilities as assigned to enhance the team’s performance and user experience.
- Minimum 2-3 years of experience in remote IT support or a similar role.
- Proficient in the administration of Windows 10/11 and macOS environments.
- Strong experience in managing Microsoft (Office) 365 services and Google Workspace.
- Hands-on experience with Entra ID (former Azure Active Directory).
- Familiarity with the ITIL framework and a foundational understanding of networking concepts.
- Experience with Mobile Device Management (MDM) solutions is a plus.
- Knowledge of modern AI tools like ChatGPT is a plus.
- Outstanding collaboration and communication skills that foster teamwork across diverse groups.
- Proficient in written and spoken English (Advanced).
- Excellent analytical abilities with a keen attention to detail.
- Strong focus on user needs and a commitment to delivering quality service.
- Positive attitude, flexibility, and proactive approach to problem-solving.
- Ability to prioritize and manage multiple tasks effectively in a fast-paced environment while adhering to deadlines.
- Experience working within multinational teams is desirable.
- Monday-Friday, shifts 12:00 - 21:00 EEST, including 1h break.
- Days-off on US national holidays.
- Reduced Fridays during summer.
- Seniority level Not Applicable
- Employment type Contract
- Industries Food and Beverage Services
Referrals increase your chances of interviewing at INFUSE by 2x
Get notified about new Information Technology Support Engineer jobs in Cape Town, Western Cape, South Africa .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr