268 Customer Success jobs in South Africa

This is a post-sales role which drives commercial value creation through adoption of Risk solutions purchased by the customer to achieve revenue retention and customer engagement. The Customer Success Manager plays a key role in enhancing customer experience by leveraging a network of experts across LSEG and ensuring customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users.

Role Responsibilities

Drives Customer Value : Actively identifies opportunities to enhance customer outcomes and deliver measurable value for LSEG, including language-specific support initiatives.

Operational Insight & Risk Awareness : Participates in regular reviews of renewal opportunities and operational dashboards to monitor account health and flag potential risks.

Personal Engagement : Builds rapport across varied customer personas, tailoring communication and support to meet diverse needs.

Needs-Based Solutioning : Coordinates with internal teams to align LSEG solutions with customer challenges, including workflow optimisation and shared mailbox best practices.

Market Awareness : Considers regional market dynamics and customer feedback to inform engagement strategies.

Internal Collaboration : Shares customer insights and feedback with product and account teams, contributing to Quarterly Connect presentations and strategic planning.

Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences

Provide access to the customer and act as ‘quarterback’ to ensure LSEG delivers on sales commitments

Shepherd customers to support channels available as part of the value LSEG provides

Develop and execute retention strategies as part of the customer success plan for accounts, in conjunction with Account Managers

Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process

Qualifications and Experience Required

Strong understanding of customers' business model

Selling Skills (identify, develop, & articulate proposition/ consultative selling)

Significant Product and Workflow Expertise (e.g. knowledge of financial modeling, excel, MS Office); knowledge of trading floor tech/ data apps

Others: Presentation skills (verbal & written); Strong interpersonal skills; ability to organize and execute a sales plan; ability to use MIS systems

Training or related experience preferred

College/ university degree or relevant work experience equivalent required

Why Join Us?
A Diverse and Inclusive Workforce: an ability to work within a global, diverse and inclusive company with 300 years heritage and 25,000 people; We have a variety of Inclusion Networks who are a powerful lever of belonging, Plus an Employee Referral Bonus Scheme
Constant Learning: 90 Day On-Boarding Program, e-learning platform, a range of workshops, Access to real-time economic data
Professional Development: Quarterly Connects to ensure you meet your Goals & Objectives
Focus on Wellbeing ; A hybrid working model, we promote physical health and provide access to Mental Health Support, private medical healthcare, corporate pension plan, Daily "Me Hour", Annual wellness allowance
Make An Impact: 2 Volunteer Days a Year to Help Make the World a Better Place, Matched Fundraising

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

If you want to apply for a job, please click the Apply button. You will then be redirected to our Careers sign-in page where you can enter your existing credentials or set up an account with us.

If there is nothing that currently suits you, feel free to send us your Resume/CV

LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.

Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more

About the Role

A Client Success Manager/Key Account Manager role for a results-driven, tech-savvy professional passionate about Client Experience (CX). The position focuses on retaining and expanding strategic accounts across local and international markets. Success requires strong strategic and commercial acumen, operational excellence, and effective self-management.

Responsibilities

• Drive client success and commercial growth by managing and retaining strategic accounts.
• Build strong, multi-level client relationships that foster loyalty, retention, and satisfaction.
• Deliver consultative engagement, solution presentations, and insights that align with client strategies.
• Oversee client onboarding, project management, and operational delivery to ensure seamless experiences.
• Support revenue growth through upselling, reducing churn, and enhancing customer and employee experience programmes.

Qualifications

• Relevant University Degree or Tertiary Qualification (essential);
• Client Experience Certification (advantageous).

Required Skills

• Strong passion for technology with a client-focused mindset and service orientation.
• Skilled in developing client intelligence, relationships, and stakeholder engagement.
• Proficient in sales consultations, solution design, and effective presentations.
• Experienced in project oversight, management, and expectations/risk management.
• Adept at data analysis, reporting, and applying market insights to drive value.
• Committed to personal brand development and maintaining legal and commercial awareness.

Preferred Skills

• 5+ years Client Success or Account Management experience in a SaaS, software or consulting company (essential);
• Experience working with cross-functional teams (advantageous);
• Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals (essential);
• Presentation skills (essential);
• Experience and knowledge of technology and software industry (advantageous);
• Experience and knowledge of Client Experience (CX) (advantageous);
• Excellent proficiency in MS Office (Word, Excel, PowerPoint, and Outlook) (essential);
• Proven experience in representing written and statistical data (advantageous).

Customer Success Executive(UK Hours)

R20k - R30k/month

Key Responsibilities:

• Handling lending enquiries and applications from prospective borrowers and/or solicitors, providing accurate information and guidance.
• Following up on leads and maintaining proactive communication to maximise conversion rates.
• Liaising with customers and solicitors / professional firms to chase outstanding documents and progress applications.
• Managing the collation of applications and supporting documentation to convert enquiries into completed applications for review by the underwriting team.
• Handling a large quantity of enquiries / applications at different stages, maintaining accurate records and providing regular updates on application status to all parties
• Guiding customers through the application process and ensure a smooth transition to underwriting
• Updating senior members of the team on a regular basis on the status of applications across a large number of cases in the application workflow.
• Keeping borrowers and solicitors updated about the status of applications
• Collating executed documentation

• Strong communication with excellent written and verbal communication skills, including the ability to speak to solicitors at large law firms
• Excellent organisational skills and attention to detail
• Ability to communicate appropriately with potentially vulnerable clients
• Ability to communicate/ manage rejecting cases to both clients and solicitors directly
• Ability to multitask and prioritise effectively
• Ability to manage a large number of cases
• Ability to work under pressure and handle variable workloads
• Ability to become a subject matter expert in probate & family law lending
• A can-do attitude and someone who thrives in a busy and fast paced environment
• Ideally 2 years+ experience, ideally within complex lending, financial services or the legal sector
• Experience in partnerships a bonus. Experience in litigation is helpful, but not a prerequisite
• Adaptable to change and being able to pivot in a fast-moving environment
• Competitive Salary (Based on experience)

South Africa's #1 digital job management system that helps installation businesses win more business, get paid faster and have happier customers. We transform businesses by digitising their processes from the moment a customer reaches out - to the moment they pay. We capture leads, schedule and manage your jobs and teams in the field, generate and track quotes and invoices and accept electronic payments. Our client helps grow businesses by putting owners in control, fuelling productivity and freeing up huge amounts of time to focus on the things that matter.

Job Description :

As a Customer Success Associate you will focus on increasing product adoption and customer retention through effective customer relationships. Each day will be different from the next; especially in personal interactions. Our business is a fast-paced environment with multiple projects happening simultaneously. The person in this position must be friendly and genuinely interested in the business, the team and our customers. This position involves a high level of customer interaction via calls and online meetings, responding to emails and chats in a timely manner, as well as participating in cross-functional product-related meetings.

The right person for this job enjoys working with customers, has a technical aptitude on business applications, has a strong customer focus, exhibits the right communication skills, and is able to consult with clients on how to use products to improve and grow their business.

Our Culture :

• We value & support each other as a team to ensure each team member realises their full potential & ultimately deliver quality as a team for all of our stakeholders.
• We welcome a diverse range of opinions, partners & doers in the journey.
• We ensure that feedback flows consistently & we continuously improve ourselves in all we do.
• We have a strong bias towards action
• We give a high level of independence for you to foster & grow as an individual

Key Responsibilities :

• Establish trusted relationships with customers and drive the maximum value through your interactions.
• Meet with customers to understand customer needs and objectives; ensure the customer is utilizing and benefiting from the full extent.
• Run onboarding and training sessions for business owners, administrators and technicians quickly and effectively to ensure a smooth transition from sales.
• Become an expert and work with customers making it quick and easy to get them up and running.
• Use CRM and other internal tools to proactively monitor and identify usage trends.
• Engage with customers to understand reasons for changes in usage and set mitigation plans to increase usage
• Gather customer insights to share with the Sales, Tech and Product teams.
• Collaborate with Sales, Tech and Product teams to design, build and deliver new customer experiences, product features and learning solutions.

Requirements :

• A passion for customer success & delivering value to customers puts a smile on your face.
• 1-2 years experience in customer success - or a comparable role.
• Creative, resourceful, detail-oriented, and well-organized.
• Agile, willing to try new things, measure results and iterate on approaches.
• Strong project management, cross functional collaboration and strong communication skills.
• Analytical - skilled in "thinking about data in aggregate" and ability to step back and evaluate with action in mind on how to achieve desired outcomes using most efficient methods.
• Solid understanding of what the company does and how it works to solve user problems.
• Ability to strategically drive customers toward best practices.

Benefits :

• Youll report directly to the Head of Sales & Success, and work closely with both the broader team, where everyone shares the same purpose and pitches in as needed.
• We offer a dynamic high growth environment where people can learn and thrive. If you want a fast paced, action oriented and sometimes unpredictable and challenging work environment, youll fit right in.
• For the right candidate, we offer competitive remuneration and a great working-environment with monthly team lunches and a values based culture.

• Customer Account Management:
  • Customer relationship management.
  • Communicating and engaging with customers as needed.
  • Being an approachable and reliable point of contact and leading meetings with customers.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Building sustainable relationships and trust through open and interactive communication.

• Customer support:
  • On-boarding of management teams, training presentations and demonstrations
  • Online support calls
  • Customer profile and system setup,
  • Providing customers with system implementation advice
  • Preparing bespoke, data-driven insights, guidance and recommendations for management teams, and
  • Responding to help desk support queries timeously.

• Providing support to the broader team as needed.
• Data collection support, related admin and data accuracy sense-checking.
• Project management, project reporting, and coordination of projects that may be cross cutting other functions in the team.

• B.Eng, BSc, MSc or Similar Qualification
• Experience in the agricultural industry would be beneficial
• At least 2 years of work experience (client engagement or project management related, in the agricultural industry is preferred)
• Excellent understanding of agriculture & food supply chains
• Strong proficiency in Microsoft Office, with advanced skills in Excel
• Proven experience in data analytics, with the ability to interpret and communicate insights effectively
• Comfortable in the use of IT platforms
• Excellent English and Afrikaans verbal and written skills
• Passion for sustainability with an appropriate level of understanding and knowledge of sustainability issues and solutions in primary production and the food industry.
• Have a valid SA drivers’ license and own transport

• Email your comprehensive CV to .
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

Customer Success Advocate (Digital)

What You’ll Do :

• Share ownership of a high volume of pooled Global SMB accounts; understand customer goals and challenges and provide scaled solutions and recommendations to map their journey to value realization.
• Develop a technical understanding of Mimecast’s core product suite and use this to assist with the design and delivery of 1 : M customer deliverables, supporting adoption and feature utilization at scale.
• Proactively monitor customer health and performance metrics across the base, identifying opportunities for improvement, risk mitigation, and churn prevention.
• Collaborate with internal teams in Sales, Professional Services, Renewals, and Support to ensure an optimal customer experience.
• Represent the voice of the customer, providing insights and feedback to senior stakeholders in Customer Success, Product, and Support.

What You’ll Bring :

• 2-5 years of experience in a Customer Success or Account Management role within a SaaS or technology company, preferably within a high-volume segment.
• Strong customer, partner, and market orientation in software and subscription services.
• Technically savvy: able to learn new technology and keep up with system enhancements.
• Analytical mindset with the ability to leverage data for decision-making.
• Results-oriented with a focus on customer satisfaction, retention, and revenue growth.
• Ability to collaborate and plan strategically with sales teams to directly contribute to GRR and D&C.
• Strong verbal and written communication skills.
• Experience in a SaaS company within the cybersecurity space is preferred.
• Familiarity with Salesforce CRM, Gainsight, and other Customer Success tools is desirable.

Considerations :

• The customer base is global; CSAs may need to work outside regular RSA hours to accommodate international customer meetings.

What We Bring

Join our team to accelerate your career, working on impactful projects in a dynamic environment that recognizes your achievements.

Our Hybrid Model : We offer flexibility through our hybrid working model, combining collaborative in-office days with remote work. Employees are expected to work in the office at least two days per week to foster collaboration, innovation, and community connections.

LI-YK1

The RSA base salary range for this position is R348,000 - R576,000 annually, plus benefits. This range reflects the minimum and maximum for new hires and may include bonuses and other benefits. Salary offers depend on role, level, location, individual capabilities, and experience.

Job Description

This is more than just a client service role — it’s a platform to shape the customer journey and influence business growth. We’re looking for a commercially astute Customer Success Manager who thrives on building relationships, driving operational excellence, and ensuring every client experience is exceptional.

The successful candidate will lead the customer success function, managing high-value accounts while creating scalable processes that retain and grow our client base. You’ll be the senior point of contact for our key customers, ensuring they are supported, engaged, and achieving measurable results with our platform.

This ambitious and highly credible fintech platform is redefining how businesses in the travel sector operate in the global economy. By combining deep industry insight with innovative payment solutions, we help clients manage multi-currency transactions, reduce operational friction, and unlock new growth opportunities.

With a growing presence across Africa and a mission to deliver world-class service, we’re building a customer success team that goes beyond support — one that drives retention, identifies expansion opportunities, and shapes the future of the client experience.

Job Description :

As Customer Success Manager, you’ll be at the heart of client relationships, ensuring smooth onboarding, proactive account management, and operational precision. You’ll take full ownership of the post-sale journey, collaborating closely with sales, product, and finance teams to ensure clients see measurable value from day one.

Your daily adventures include :

• Leading, mentoring, and growing the account management team, with a focus on performance and development.
• Acting as the senior escalation point for client issues, ensuring timely, solution-focused outcomes.
• Overseeing seamless onboarding and smooth handovers from sales to account management.
• Monitoring payment flows, platform activity, and operational processes to proactively identify and resolve issues.
• Partnering with sales to shape account strategies, retention initiatives, and upsell opportunities.
• Ensuring CRM data is accurate and reporting is used to track client health and identify trends.

Requirements

What it takes to succeed :

• 5+ years’ experience in customer success, account management, or operations in fintech, payments, or SaaS.
• Strong leadership skills with a proven ability to inspire, manage, and grow teams.
• Excellent client-facing skills — confident, empathetic, and commercially aware.
• A proactive, detail-oriented approach to operational challenges.
• Solid understanding of payment processes and financial data.
• Familiarity with CRM platforms (Salesforce experience a plus).

Who we are

Were a leading global security authority thats disrupting our own category. Our encryption is trusted by the major ecommerce brands the worlds largest companies the major cloud providers entire country financial systems entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. Thats digital trust for the real world.

Job summary

We are seeking an experienced and dynamic Manager for our DNS Customer Success team to oversee their responsibilities for onboarding new customers and managing our enterprise DNS and traffic management positions. This is a role that interacts with cross-functional leadership teams and customers supporting them with insights into global best practices and implementation processes to ensure that we meet critical KPIs and drive customer satisfaction with company projects and services at all times.

This role involves managing a team of CSMs (Customer Success Managers) driving business growth and maintaining exceptional service standards. As Manager Customer Success you will be responsible for developing business strategies and insights to maintain and improve operational fitness managing the day-to-day business and assist in achieving company objectives to grow and retain our business.

DigiCert owns and operates the brands of DNS Made Easy and Constellix which are known as the industry leaders in the DNS and monitoring industry.

What you will do

Leadership and management

• Lead and manage a team of CSMs ensuring alignment with the organizations goals and objectives.
• Drive accountability and ownership.
• Understand DNS and how our customers are utilizing DigiCerts DNS and traffic management solutions.
• Foster a collaborative and high-performance culture.
• Provide guidance and support to CSMs to enhance their effectiveness and development.

Customer service excellence

Operational oversight

Strategic planning

What you will have

Benefits

LI-GA1

PRESENT PRESENT

PRESENT

Required Experience :

Manager

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1

At Growmodo, we help fast-growing companies by connecting them with global talent while supporting the careers of creative and tech professionals. We're driven by fostering growth, building strong relationships, taking ownershipand a passion for delivering a “WOW” experience daily.

The Role

Working Hours : Mondays - Fridays, 8am-5pm Eastern Standard Time

We’re looking for a Customer Success Manager who thrives on structure, data, and making customers stay. You'll manage a portfolio of 50+ low-touch accounts, ensuring high satisfaction and long-term retention through proactive engagement, metrics-based decision-making, and automated lifecycle journeys. You’ll work across SaaS-style and creative service accounts, using your fluency in subscription health metrics to reduce churn, increase NRR, and scale what works.

About You

You're a retention-first operator, not a reactive account manager.

Know that Customer Success isn’t support—it’s lifecycle design, proactive plays, and metrics that move

Can juggle 50+ accounts and still give each a consistent, quality experience

Live inside HubSpot and know how to build automation, workflows, and reports

Don’t just know what NRR and TTFV stand for—you use them to drive decisions

Write clear, client-friendly emails and lead value calls with confidence

Think customer health scoring isn’t optional—it’s essential

What You’ll Own (Key Responsibilities)

A portfolio of 50+ B2B clients across SaaS-style and creative service subscriptions

Execution of playbook-driven lifecycle journeys—from onboarding to retention and expansion

NRR, GRR, CSAT, and TTFV as your north star metrics

Internal alignment with project teams to ensure clients get what they need, when they need it

Proactive outreach to prevent churn and identify upsell / expansion opportunities

Accurate CRM hygiene, client notes, and renewal tracking inside HubSpot

Feedback loops : capturing what clients love (or don’t) and turning it into insights

Monthly health reports and account escalations—before they become fires

You Must Have :

3+ years in Customer Success or Account Management (SaaS or creative / tech agency)

Proven experience managing 50+ low-touch accounts with high CSAT or NPS

Working knowledge of NRR, GRR, churn, and time-to-value metrics

Excellent spoken and written English communication

Day-to-day fluency in HubSpot (or similar), Slack, Notion, and Google Workspace

Ownership mindset, proactive attitude, and comfort working async and independently

This Role Is NOT For You If :

You treat all accounts the same without considering lifecycle stages

You rely on reactive check-ins instead of structured playbooks

You’re uncomfortable using CRM dashboards and reports

You’ve never heard of NRR, or think CS is just “relationship management”

Bonus Points If You :

Have exposure to design or web-development workflows (HTML / CSS basics)

Have run win-back or account expansion campaigns

Have helped build or refine customer health scoring models

Come from a fast-paced agency or subscription business

Why Work With Us

We’re a fast-moving global digital design and dev studio that helps brands grow smarter.

Here, Customer Success is not just a function—it’s the engine for client loyalty, expansion, and sustainable growth.

We Offer :

Remote work, async flexibility, and a globally distributed team

High-performance culture with zero micromanagement

Direct impact on retention and revenue

Ownership and performance-based growth opportunities

Hear From Our Team

Being a Customer Relationship Manager at Growmodo has been an incredibly rewarding experience. I get to connect with agencies and marketing teams daily, helping them discover solutions that truly make a difference for their businesses. The role is dynamic and fast-paced, but what stands out is the culture of collaboration and innovation here. The team is supportive, and the tools and training provided empower me to excel. It's fulfilling to see the impact of our services and build strong relationships with clients who trust us as partners in their growth."

Miguel M., Client Relationship Manager

It’s only been a few months since I joined Growmodo, but I’ve already learned so much. I’m surrounded by talented individuals who thrive in their fields, creating a culture of excellence and high standards every day. Growmodo has shown me the value of healthy collaboration and teamwork, inspiring me to become the best version of myself as a manager."

Carmela D., Design Ops Manager

Working at Growmodo has been a transformative experience. I started as someone working behind the scenes, and now, I’m a full-fledged Project Manager, truly valued by my clients. One of the things I love most is the flexibility — I get to work at my own pace, from anywhere, and at any time, as long as I deliver high-quality results and manage client expectations effectively. Having been here for over three years, I’ve not only gained invaluable skills in setting up processes and managing projects, but I also have the privilege of training and mentoring my colleagues. It's a rewarding experience to share what I’ve learned while continuing to learn from them as well. Growmodo fosters a nurturing work environment where you're supported by a talented team of managers, colleagues, and leaders who are always there to guide you. What sets Growmodo apart is its commitment to encouraging you to develop as a whole person, both professionally and personally.”

John P., Project Manager

How to Apply

Ready to join our team? Click on the " Apply " button and get started.

Next Steps : If you're selected, you'll hear from us within two weeks or fewer. The hiring process includes a screening interview with the dedicated recruiter, followed by a trial task. If you pass, you'll have a call with the hiring manager and then a final discussion with our CEO. Successful candidates will then move on to onboarding.

Ready to build a high-retention, low-churn Customer Success engine—built on structure, metrics, and great communication?

We’re waiting for you.

TL;DR

Timezone : Eastern Standard Time (GMT-5)

Type : Full-time Contract

Reports To : Operations Manager