What Customer Engagement Jobs are in South Africa?

About the Role Our client, a forward-thinking organization in the renewable energy sector, is seeking a dynamic Customer Engagement Specialist to join their team in Polokwane, Limpopo, ZA . This role operates on a hybrid model, offering a blend of remote work flexibility and essential in-office collaboration. You will be the key liaison between our company and our diverse customer base, focusing on building strong relationships, ensuring satisfaction, and driving engagement with our sustainable energy solutions. The ideal candidate possesses exceptional interpersonal skills, a passion for customer advocacy, and a strategic approach to engagement. We are looking for someone who can effectively communicate the value of our services and proactively address customer needs. Your role will be instrumental in fostering loyalty and expanding our customer network within the region. This position requires a motivated individual ready to contribute to a growing, mission-driven company. Key Responsibilities

• Develop and implement customer engagement strategies to enhance client satisfaction and loyalty.
• Respond to customer inquiries and provide information about renewable energy solutions.
• Conduct outreach activities to inform customers about new services, promotions, and company initiatives.
• Manage customer feedback channels and ensure timely resolution of concerns.
• Organize and participate in customer events, webinars, and information sessions (both virtual and in-person).
• Track customer engagement metrics and report on key performance indicators.
• Collaborate with marketing and sales teams to align engagement efforts with business goals.
• Identify opportunities to improve the customer journey and enhance service delivery.
• Maintain accurate customer contact information and engagement history in the CRM system.
• Act as a brand ambassador, promoting the company's values and commitment to sustainability.

Requirements

• Proven experience in customer service, community management, or a related engagement role.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer relationship management principles.
• Experience in organizing and managing events or outreach programs.
• Ability to analyze data and report on engagement metrics.
• Proficiency in using CRM software and digital communication tools.
• Ability to balance remote work with on-site responsibilities in Polokwane, Limpopo, ZA .
• Passion for renewable energy and sustainable practices is highly desirable.
• Self-motivated with strong organizational skills.
• Bachelor's degree in Marketing, Communications, or a related field is preferred.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development in the renewable energy sector.
• Generous paid time off.
• Hybrid work model offering flexibility.
• Access to company vehicles for on-site client visits.
• Retirement savings plan.
• A collaborative and supportive team environment.
• Contribute to a meaningful mission focused on sustainability.

About the Role Our client is seeking a motivated Customer Engagement Specialist to join their team in **Kimberley, Northern Cape**. This is an on-site position focused on fostering positive relationships with customers and ensuring their needs are met effectively. You will be responsible for handling customer interactions, resolving inquiries, and providing support that enhances customer loyalty and satisfaction. We are looking for an individual with exceptional interpersonal skills, a proactive approach to problem-solving, and a genuine passion for customer service. This role requires your physical presence in our **Kimberley** office, facilitating direct engagement and collaboration. If you are a people-person looking to build a career in customer relations within the Northern Cape, this opportunity is ideal. Key Responsibilities

• Engage with customers through various channels (phone, email, in-person) to address inquiries and provide assistance.
• Resolve customer issues and complaints in a timely and professional manner.
• Provide detailed information about products, services, and promotions.
• Build rapport with customers, fostering loyalty and retention.
• Maintain accurate records of customer interactions and feedback in the CRM system.
• Identify opportunities to improve the customer experience.
• Collaborate with sales and marketing teams to support customer engagement initiatives.
• Follow established customer service procedures and guidelines.
• Contribute to a positive team atmosphere and shared goals.

Requirements

• Previous experience in a customer-facing role, such as customer service or sales support.
• Excellent verbal and written communication skills.
• Strong interpersonal and active listening skills.
• Proficiency in using CRM software and standard office applications.
• Ability to work effectively within a team and manage individual responsibilities.
• A positive, customer-centric attitude.
• High school diploma or equivalent required; further education is a plus.
• Must be able to work on-site in **Kimberley, Northern Cape**.
• Must have legal working rights in South Africa.

Benefits

• Competitive annual salary of ZAR.
• Full-time employment with stable working hours.
• Opportunities for career advancement in customer relations.
• A supportive and friendly work environment in **Kimberley**.
• Exposure to diverse customer interactions.
• Standard employee benefits package.

About the Role

Our client, WhatJobs Direct, is looking for a proactive and customer-focused Customer Engagement Specialist to join their team in Rustenburg, North West . This role is central to building and maintaining strong relationships with customers, ensuring their needs are met, and enhancing their overall experience with our client's products and services. The ideal candidate will be an excellent communicator, adept at problem-solving, and passionate about delivering exceptional service. This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing for a dynamic work-life balance. You will play a key role in customer retention and satisfaction, contributing directly to the company's growth and reputation. We seek an individual who is dedicated to understanding customer needs and providing tailored solutions.

Key Responsibilities

• Developing and implementing strategies to enhance customer engagement and loyalty.
• Acting as a primary point of contact for customer inquiries, issues, and feedback.
• Resolving customer complaints promptly and effectively, ensuring high levels of satisfaction.
• Proactively reaching out to customers to provide support, share updates, and gather feedback.
• Collaborating with sales and marketing teams to ensure a cohesive customer experience.
• Analyzing customer data to identify trends and opportunities for service improvement.
• Organizing and facilitating customer feedback sessions and surveys.
• Educating customers on product features, benefits, and best practices.
• Maintaining accurate and up-to-date customer records in the CRM system.

Requirements

• Proven experience in customer service, customer relations, or a similar client-facing role.
• Excellent communication, active listening, and interpersonal skills.
• Strong problem-solving abilities and a knack for de-escalating challenging situations.
• Experience with CRM software and customer engagement platforms.
• Ability to work independently and as part of a team, with flexibility for both in-office and remote work.
• A customer-centric approach with a genuine desire to help others.
• Familiarity with the retail sector is advantageous.
• Based in or willing to commute to Rustenburg, North West for required in-office days.
• Bachelor's degree in Communications, Business, or a related field is preferred.

Benefits

Our client offers a competitive salary, along with benefits such as health insurance, paid time off, and opportunities for professional development. This hybrid role provides the flexibility to balance work and personal life while working in a collaborative and supportive environment in Rustenburg . You will have the chance to make a real impact on customer satisfaction and contribute to a growing company. We value our employees and are committed to providing a positive and engaging workplace culture. Join a team that is passionate about customer success.

**Roles and Responsibilities**
The Engagement Manager is expected to contribute to the firm's growth and development in a variety of ways, including:
+ **Delivery Excellence** : Understand client requirements, project scope and deliverables; Lead project delivery and client meetings under overall guidance of Senior management; follow Assess-Design-Develop-Deliver-Monitor process in various work modules of the project; project team management and coordination with internal and external stakeholders etc. Also, would manage vendor, Design & Delivery and Data Processing, maintain field schedules, monitoring and communicating deadlines to team; checking programmed questionnaires; monitoring and maintaining progress of fieldwork; specifying deliverable requirements; final review of member deliverables. Contribute to team process improvements.
+ **Operational excellence** : Ensuring project profitability, timely delivery of projects, invoicing and collection, quality & risk management, positive feedbacks from the client, etc.
+ **Business Development:** Identification and development of work opportunities, client requirement analysis, development of EoI/proposals, client presentations, etc.
+ **Practice Development:** Support and lead learning and development initiatives for the team/project/organization.
+ **Thought Leadership:** Manage research, analysis and delivery of thought leadership reports (global and domestic) with guidance from senior team professionals.
As lead, the primary role would be to manage & lead project work streams/modules and client interactions with support from Sr. consultants/ Consultants in team. Additionally, you would be coaching team on technical and management areas.
**Language competency**
+ English: minimum C1 level ((Fluent/Mother tongue))
+ **French: minimum C1 level (Fluent/Mother tongue)**
+ Portuguese: B2 level or more would be an advantage
**Post-Graduation:**
+ Master's in Public Health / Health Administration / Social Sciences / Business Administration/ Economics/ Public Policy / international development,
+ Graduation: Any (MBBS/BHMS is desirable)
+ Should have relevant experience of 12+ years with a minimum of 5 years in mid-level management roles
+ Prior consulting / advisory experience in public health sector in Africa is a highly desirable
+ Prior experience of managing large scale projects for government clients and donor agencies
+ Excellent project management skills with effective communication and team-management skills
+ Strong attention to details, critical and problem-solving skills
+ Report writing and PowerPoint development skills
+ Excellent understanding of the global health sector
+ Willingness to travel and adaptability to change
+ Stay informed about research and global trends in our program areas to inform our strategy accordingly.
+ Network with other institutions running similar programs to find areas of collaboration and knowledge sharing
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

Qualifications:
Matric
Certificate or degree in finance would be beneficial

Experience:
5 years experience

Knowledge required:
Finance, accounting and administrative skills required

Skills Required:
Finance, accounting and administrative skills required

Key Responsibilities:

• Based at Heidelberg Plant
• Ensuring company policies, procedures are followed
• Managing of three staff members
• Creditors management:
  • Management of staff members to ensure that the companys internal controls in terms of invoice capturing within the set deadlines are adhered to
• Various important finance reconciliations which will assist both operations and the finance department and reconciliations between the ERP system and financial reporting system
• Posting journals on SAGE Evolution to ensure accurate and complete financial records
• Reviewing staff recons and approving payments on internet banking system
• Assisting with year end auditors questions applicable to the position
• Various other administrative functions as required by finance staff or the Processing Director of the factory

Skills required:

• Attention to detail is important
• Strong analytical-, financial- and accounting skills
• Proficient in Excel
• SAGE Evolution and Meat Matrix ERP system knowledge would be beneficial
• Industry experience within Eskorts ambient would be beneficial
• Deadline driven
• Strong personality and the ability to effectively communicate to ensure that company policies and controls in terms of finance are adhered to

**Job Requisition ID #**
26WD97440
**Role Overview**
The Account Based Renewals Rep independently manages time and tasks to handle multiple renewal cycles, engaging in communication and negotiation activities with moderate guidance.
The role supports customer satisfaction by identifying and addressing customer needs, provides light touch partner support, monitors churn risks, and ensures accurate and timely renewal execution.
They leverage CRM systems to automate workflows and flag exceptions within established guidelines.
**Key Responsibilities**
_Execute End to End Renewal Motions_
- Independently execute full renewal workflows for assigned accounts.
_Close Renewals_
- Defend existing customer base by ensuring timely and accurate renewal execution with moderate guidance.
_Drive and Close Seat Expansions_
- Identify and close seat expansion opportunities (additional licenses across existing buyers, teams, or personas) using standard playbooks during renewal.
_Monitor Auto Renewal Status_
- Intervene when auto renewals are disabled to prevent churn, applying judgment within well defined guidelines.
_Customer Procurement Interaction_
- Work directly with customer procurement teams to ensure seamless renewal execution, operating with general instruction on routine tasks.
**Skills & Competencies**
- _Organizational & Time Management:_ Manages multiple renewal cycles independently, with moderate guidance.
- _Customer First Mindset:_ Identifies and addresses customer needs to drive satisfaction.
- _Communication:_ Engages customers using clear, effective communication to secure renewals.
- _Negotiation:_ Applies basic negotiation techniques to achieve mutual agreement on renewals.
- _CRM & Workflow Systems:_ Utilizes CRM systems to automate workflows and flag exceptions.
**ATU (Account Team Unit) Collaboration**
- _Expansion Qualification:_ Engages Account Executives for larger cross sell or expansion opportunities with moderate guidance.
- _Customer Success Collaboration:_ Provides light touch coordination with Customer Success Managers to support retention and adoption.
- _Partner Engagement:_ Supports partners where applicable, following general instructions.
- _Share Insights:_ Communicates churn risks, blockers, and missed upsell signals across teams and geographies.
- _Feedback Loop:_ Provides feedback on product experiences and packaging based on customer insights.
**Required Qualifications**
- 2-3 years of experience in renewals, account management, customer success, inside sales, or a similar customer facing role.
- Experience managing renewal cycles or recurring revenue motions.
- Strong communication skills with the ability to influence customer decisions.
- Foundational negotiation skills with the ability to secure renewals or basic expansions.
- Ability to manage multiple concurrent workflows and adhere to renewal timelines.
- Proficiency using CRM systems and basic workflow automation.
**Preferred Qualifications**
- Experience working in SaaS, subscription licensing, or recurring revenue commercial environments.
- Familiarity with procurement processes or vendor customer negotiation cycles.
- Exposure to partner led or channel supported sales motions.
- Experience identifying churn risks or upsell signals through customer conversations or data.
- Working knowledge of forecasting renewals or using dashboards for revenue tracking.
- Experience coordinating across sales, customer success, and partner teams.
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