216 Customer Engagement jobs in South Africa

• Act as a customer ambassador, ensuring world-class service and satisfaction
• Prepare and follow up on quotations to convert leads into active orders
• Manage customer accounts and help expand new business opportunities in the region
• Represent the company at international trade shows
• Work hand-in-hand with Marketing to support campaigns and customer communications
• Collaborate with the Sales team to meet and exceed targets
• Support the growth of distributor relationships alongside the external sales team
• Set and monitor distributor performance targets
• Ensure distributors have updated marketing and web content
• Manage distributor agreements and recruit new partners as needed
• Develop and maintain bottom-up sales forecasts in collaboration with leadership
• Track and report on customer and distributor performance, pipeline health, and sales KPIs
• Deliver quarterly and monthly reports for internal planning and production forecasting
• Monitor industry trends and identify new business opportunities
• Qualify leads, maintain CRM records, and oversee effective funnel management
• Provide sales support to technical teams and ensure accurate deal tracking
• Oversee the webstores sales order functionality, discount management, and stock visibility
• Manage contracts and agreements including MNDAs and Terms & Conditions
• Ensure CRM data integrity and drive continuous data cleanup efforts

• Tertiary qualification in Sales, Business Management, or related field
• 5+ years of experience in inside sales or B2B account management
• Proven track record of achieving or exceeding sales targets
• Technical aptitude with the ability to explain complex products (LiDAR experience a plus)
• Proficiency in CRM tools and Excel for reporting and forecasting
• Strong customer focus and exceptional interpersonal communication skills
• Excellent negotiation, organizational, and time management skills
• Collaborative mindset and the ability to work across departments
• Self-starter with the ability to manage multiple priorities in a dynamic environment

• Act as a customer ambassador, ensuring world-class service and satisfaction
• Prepare and follow up on quotations to convert leads into active orders
• Manage customer accounts and help expand new business opportunities in the region
• Represent the company at international trade shows
• Work hand-in-hand with Marketing to support campaigns and customer communications
• Collaborate with the Sales team to meet and exceed targets
• Support the growth of distributor relationships alongside the external sales team
• Set and monitor distributor performance targets
• Ensure distributors have updated marketing and web content
• Manage distributor agreements and recruit new partners as needed
• Develop and maintain bottom-up sales forecasts in collaboration with leadership
• Track and report on customer and distributor performance, pipeline health, and sales KPIs
• Deliver quarterly and monthly reports for internal planning and production forecasting
• Monitor industry trends and identify new business opportunities
• Qualify leads, maintain CRM records, and oversee effective funnel management
• Provide sales support to technical teams and ensure accurate deal tracking
• Oversee the webstores sales order functionality, discount management, and stock visibility
• Manage contracts and agreements including MNDAs and Terms & Conditions
• Ensure CRM data integrity and drive continuous data cleanup efforts

• Tertiary qualification in Sales, Business Management, or related field
• 5+ years of experience in inside sales or B2B account management
• Proven track record of achieving or exceeding sales targets
• Technical aptitude with the ability to explain complex products (LiDAR experience a plus)
• Proficiency in CRM tools and Excel for reporting and forecasting
• Strong customer focus and exceptional interpersonal communication skills
• Excellent negotiation, organizational, and time management skills
• Collaborative mindset and the ability to work across departments
• Self-starter with the ability to manage multiple priorities in a dynamic environment

Customer Engagement Manager

Market-related Package

Cape Town

Reporting to the Head of Operations, the Customer Engagement Manager will take charge of managing strategic commercial and industrial (C&I) clients, ensuring seamless onboarding, contract compliance, performance monitoring, and relationship-building. You'll work across legal, finance, sales, and trading to ensure every client’s net-zero ambition is well supported through intelligent and empathetic account management.

Key Responsibilities

• Drive long-term customer success through tailored onboarding, ongoing engagement, and contract execution.

• Manage key accounts and serve as the main point of contact for technical and operational queries.

• Oversee customer contract implementation, ensure compliance, and proactively manage risk.

• Track performance and generate insights to enhance service delivery and efficiency.

• Coordinate onboarding across internal workstreams, keeping projects on track and customers informed.

• Develop and improve internal documentation, guides, and reporting tools to strengthen the customer journey.

• Stay informed on electricity market trends, regulations, and shifts—translating them into value for clients.

Qualification & Experience

• Minimum 5 years in a customer-facing role, preferably as a Technical Account Manager, Project Coordinator, or in Contract Management.

• Proven experience managing large corporate accounts in the commercial, industrial, energy, or infrastructure space.

• Experience in the South African energy or renewables sector is a strong advantage.

• Exceptional communication, presentation, and relationship-building skills.

• Strong analytical mindset with attention to process improvement and reporting.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Are you ready to lead with purpose? As the Customer Engagement Lead in Johannesburg, you will shape and guide the strategic direction and management of Roche's disease areas and product portfolio, ensuring our competitiveness in the South African healthcare market.

Your role, as an integral member of the Enabling Team, will contribute to Roche’s long-term vision of achieving a triple-win outcome: to patients, the business, and the broader healthcare ecosystem. This entails fostering innovation, operational efficiency, and value creation through avenues like new patient services, cutting-edge technologies, external collaborations, and global knowledge-sharing.

As a leader of Market Enablers, Patient Journey Partners (PJPs), and Squad Leads, you will empower teams to innovate, collaborate authentically, and ensure Roche Pharma South Africa is positioned as a forward-thinking leader both internally and externally.

In this strategic leadership role, you will be tasked with navigating complexities while making Roche a trusted and transformative partner in the healthcare ecosystem

Key challenges:

• Driving strategic and operational management to create effective, scalable, and sustainable business outcomes while holding teams accountable to shared visions and goals.

• Fostering a high-performing, inclusive culture that encourages innovation, growth, and ownership.

• Overseeing commercial excellence by supporting seamless execution of product strategies across therapy areas, achieving both speed-to-market and commercial success.

• Engaging with diverse stakeholders — from therapeutic area experts to funders, regulators, and patient advocates — to co-create sustainable healthcare solutions.

• Delivering on transformation, demand planning, financial stewardship, and compliance while responding to evolving legislative and market dynamics.

• Coaching and empowering your team to adapt to agile ways of working while ensuring the alignment of mindsets, skills, and capacity across the organization.

Who you are as our ideal candidate:

We are seeking a visionary leader who thrives on making meaningful impacts. Our ideal candidate will possess the following qualifications, experience, and mindset:

Qualifications & Experience:

- NQF Level 7/8 in a science-related field (minimum).

- 10 years’ experience in commercial or strategic roles within the pharmaceutical industry.

- 8 years of management experience, including 2 years at the executive management level.

- Demonstrated experience in strategic planning with a proven ability to implement large-scale business strategies.

- A strong understanding of the pharmaceutical industry, including lifecycle management, marketing operations, and industry regulations.

Knowledge and Skills:

- Expertise in pharmaceutical commercial excellence and product portfolio management.

- Strategic agility with the ability to anticipate trends, shape decisions, and adjust priorities.

- Experience developing new business models and implementing innovative solutions.

- Exceptional skills in stakeholder engagement, market analytics, and cross-functional collaboration.

Join Roche Pharma South Africa and lead us in building a healthcare system where value reaches patients faster, health systems become more sustainable, and innovation thrives. Be part of a transformative journey where your purpose and impact can make a tangible difference.

Ready to take healthcare to the next level? Apply today!

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

Are you an experienced and dynamic professional fluent in Somali? We’re looking for a Customer Engagement Consultant to join our team at ikeja, where you’ll play a crucial role in delivering an exceptional customer experience.

As a Customer Engagement Consultant, you’ll be the first point of contact for our customers, guiding them through their entire journey with ikeja - from sign-ups to managing their internet experience. This role is essential to ensuring our customers feel valued and supported at every step.

You’ll engage with customers across various channels, including calls, emails, WhatsApp (both calls and texts), in-app communication and social media. Your goal will be to create an outstanding customer experience by effectively managing and resolving their queries.

Key Responsibilities

• Respond to and resolve customer queries across multiple channels: WhatsApp, email, in-app, social media and phone.
• Quickly identify the nature of incoming queries and allocate them to the appropriate channels or address them using your expertise.
• Create and manage tickets for each customer interaction, ensuring accurate documentation of:
• The customer's query or complaint.
• Troubleshooting steps taken and the final resolution.
• Collaborate with the Network Operations Center (NOC) to escalate unresolved issues, ensuring tickets contain all necessary information for swift action.
• Meet and exceed key performance indicators (KPIs) related to response times, resolution times, customer satisfaction and ticket management.
• Contribute to the continuous improvement of customer response protocols.
• Proactively identify opportunities for process improvements to enhance team efficiency and reduce repeat queries.
• Adhere to project schedules and communicate any foreseeable risks.

Qualifications:

• Matric certificate.
• Any related studies or a degree is advantageous.

Experience:

• Fluency in Somali (spoken and written) is required for this role.
• Experience in a call center environment or a similar role for1 yearor more.
• Previous collaboration with Network Operations Centers (NOC) is an advantage.
• Familiarity with markets similar to those ikeja servesand customer service experience in those marketsis a plus.
• Exceptional communication skills, with a strong customer-oriented mindset and problem-solving abilities.
• Ability to work independently and as part of a team.

Other requirements:

• Willingness to work the night shift.
• Must have own reliable transportation.

• The opportunity to grow both in your personal and professional capacity.
• Health insurance and provident fund.
• Access to an online wellness platform, providing free and confidential support from licensed therapists.

How to apply:

To apply for this role, please submit a resume outlining your experience and qualifications.

Should you not hear from us within 14 working days of the closing date, please consider your application unsuccessful.

ENVIRONMENT:

Our client specializes in assisting global businesses, functioning across numerous data centres and catering to users situated in diverse geographic locations. They strategically plan, execute, and supervise international projects that extend across four continents and encompass over 190 countries. Currently, they are in search of an IT Customer Engagement Specialist aligned with a specific service offering within the CEE business unit. This role involves overseeing the delivery of exceptional sales administration services within the designated service offering.

DUTIES:

• Communicates and consults with prospective and existing clients
• Resolves client queries and concerns
• Processes quotes and generates orders
• Processes Renewals
• Reporting
• Sends renewal quote to customers and proactively follows up on the quotes to ensure the customer renews with the company
• Provides weekly and accurate opportunity management reports containing information on opportunities due to close and anticipated gross profit
• Co-ordinates and collates all information required for proposals and bids

REQUIREMENTS:

• Matric or equivalent secondary education
• Experience using Microsoft Dynamics
• Experience using Sage X3 ERP
• + 3 years’ experience within a similar role
• IT background within a hardware or software environment
• Resolution management
• Data interpretation
• Customer relations skills: ability to understand and comprehend customer concerns and requirements
• A desire for continuous learning and career development
• Ability to work both individually and as part of a team

ATTRIBUTES:

• Excellent communication and interpersonal skills

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

UnserKunde ist eines der führenden Gesundheitsunternehmen und setzt auf die stetigeVerbesserung der medizinischen Versorgung weltweit. Dafür investiert dasUnternehmen in neue Therapieoptionen und engagiert sich weltweit in zahlreichenGesundheitsprogrammen und Partnerschaften. Unser Kunde zählt heute zu dengrößten Anbietern von innovativen Medikamenten, Impfstoffen, biologischenTherapeutika, Consumer-Health-Produkten und Produkten für die Tiergesundheit.

Wir suchen zum nächstmöglichen Zeitpunkt in Anstellung einen


Customer Engagement Manager (m/w/d)


IHRE AUFGABEN

• Aktives Mitgestalten der Gesamtstrategie imRahmen von crossfunktionalen bzw. agilen Teams
• Produktspezifische Betreuung derdefinierten Zielgruppen im Gebiet unter Berücksichtigung des Portfoliosund der Kundenbedürfnisse
• Mitgestaltung der Regions-Strategie,inklusive Identifikation der wichtigen Akteure, Zielsetzung,Aktivitätenplanung und Ressourcenallokation zum Erreichen der finanziellenZiele
• Eigenständige Kunden- undAufgabenverteilung im Team, um somit ein hohes Customer Engagement zugewährleisten
• Kontinuierlicher Austausch mit Kollegen imTeam, Marketing, Customer Engagement Management-Lead und Mitarbeit inProjekt-Teams
• Gemeinsam mit dem Kunden sollen im Test& Learn-Ansatz Ideen mit einem Mehrwert erarbeitet werden
• Entscheidungen werden datenbasiertgetroffen und in den Arbeitsalltag integriert
• Umsetzung der Kampagnen auf Basis einerCustomer Journey unter Berücksichtigung der Omnichannel Strategie

IHRE QUALIFIKATIONEN

• Geprüfte/r Pharmareferent/in, PTA, MTA,BTA, CTA oder Naturwissenschaftler/in
• Erfahrungen im Pharmaaußendienst zwingenderforderlich
• Ausgeprägter Erfolgswille undÜberzeugungskraft, sowie Talent andere begeistern zu können
• Sie sind verkaufsstark, geschickt imOrganisieren und im Aufbau von Netzwerken
• Kunden gewinnen Sie durch überzeugendeArgumentation und Serviceleistung
• Eloquenter und seriöser Auftritt sowie hoheEmpathie und soziale Kompetenz
• Gesundheitspolitisch kontinuierlich auf demaktuellen Stand
• Sicherer Umgang mit den gängigenPC-Anwendungen und neuen Medien
• Gute Englischkenntnisse

WIR FREUEN UNS AUF SIE

Bei Fragen erreichen Sie Henja Gassert unter der Telefonnummer: 0621 – 7502225.

Interne Kennziffer:21772

Eine Bewerbung lohnt sich auch, wenn diese Vakanz nicht gänzlich IhrenVorstellungen entspricht. Durch unser Netzwerk mit über 400 Vakanzen finden wirdie passende Position für Sie.

Bitte bewerben Sie sich online.

UnserKunde ist eines der führenden Gesundheitsunternehmen und setzt auf die stetigeVerbesserung der medizinischen Versorgung weltweit. Dafür investiert dasUnternehmen in neue Therapieoptionen und engagiert sich weltweit in zahlreichenGesundheitsprogrammen und Partnerschaften. Unser Kunde zählt heute zu dengrößten Anbietern von innovativen Medikamenten, Impfstoffen, biologischenTherapeutika, Consumer-Health-Produkten und Produkten für die Tiergesundheit. Wir suchen zum nächstmöglichen Zeitpunkt in Anstellung einen
Customer Engagement Manager (m/w/d)

IHRE AUFGABEN

• Aktives Mitgestalten der Gesamtstrategie imRahmen von crossfunktionalen bzw. agilen Teams
• Produktspezifische Betreuung derdefinierten Zielgruppen im Gebiet unter Berücksichtigung des Portfoliosund der Kundenbedürfnisse
• Mitgestaltung der Regions-Strategie,inklusive Identifikation der wichtigen Akteure, Zielsetzung,Aktivitätenplanung und Ressourcenallokation zum Erreichen der finanziellenZiele
• Eigenständige Kunden- undAufgabenverteilung im Team, um somit ein hohes Customer Engagement zugewährleisten
• Kontinuierlicher Austausch mit Kollegen imTeam, Marketing, Customer Engagement Management-Lead und Mitarbeit inProjekt-Teams
• Gemeinsam mit dem Kunden sollen im Test& Learn-Ansatz Ideen mit einem Mehrwert erarbeitet werden
• Entscheidungen werden datenbasiertgetroffen und in den Arbeitsalltag integriert
• Umsetzung der Kampagnen auf Basis einerCustomer Journey unter Berücksichtigung der Omnichannel Strategie

IHRE QUALIFIKATIONEN

• Geprüfte/r Pharmareferent/in, PTA, MTA,BTA, CTA oder Naturwissenschaftler/in
• Erfahrungen im Pharmaaußendienst zwingenderforderlich
• Ausgeprägter Erfolgswille undÜberzeugungskraft, sowie Talent andere begeistern zu können
• Sie sind verkaufsstark, geschickt imOrganisieren und im Aufbau von Netzwerken
• Kunden gewinnen Sie durch überzeugendeArgumentation und Serviceleistung
• Eloquenter und seriöser Auftritt sowie hoheEmpathie und soziale Kompetenz
• Gesundheitspolitisch kontinuierlich auf demaktuellen Stand
• Sicherer Umgang mit den gängigenPC-Anwendungen und neuen Medien
• Gute Englischkenntnisse

WIR FREUEN UNS AUF SIE Bei Fragen erreichen Sie Henja Gassert unter der Telefonnummer: 0621 – 7502225. Interne Kennziffer:21772 Eine Bewerbung lohnt sich auch, wenn diese Vakanz nicht gänzlich IhrenVorstellungen entspricht. Durch unser Netzwerk mit über 400 Vakanzen finden wirdie passende Position für Sie. Bitte bewerben Sie sich online.
#J-18808-Ljbffr

Client Relationship Account Manager (SaaS is a plus)

Location: Remote

Hours: 3pm-11pm/4pm-12am SAST Monday - Friday

About the Role:
We're looking for a proactive and relationship-driven SaaS Account Manager to join our team. In this role, you'll be responsible for managing and growing relationships with our business clients, ensuring they receive maximum value from our platform, and helping drive customer retention and expansion.

Responsibilities:

• Serve as the primary point of contact

• Build strong, trusted relationships and ensure client satisfaction

• Drive adoption and usage of our SaaS product through regular check-ins and strategic guidance

• Identify upsell and cross-sell opportunities to grow accounts

• Collaborate with product, support, and sales teams to resolve client issues and improve the customer experience

• Monitor account health and usage data to proactively address risks and opportunities

• Manage renewals and reduce churn

Requirements:

• 2+ years of experience in account management, customer success

• Strong communication and relationship-building skills

• Ability to understand and explain technical concepts in a simple way

• Highly organized and able to manage multiple clients and priorities

• Experience with CRM tools (e.g., HubSpot, Salesforce) is a plus