104 Customer Service jobs in Roodepoort

Our Johannesburg branch based in Kempton Park is looking for a Customer Service Consultant.

Job specifications:

1. Minimum of 2-5 years’ experience
2. Prior experience in logistics or transportation may be preferred or required
3. Able to communicate in a professional manner telephonically and have proper email etiquette.
4. Active listening while remaining calm.
5. Must be a team player.
6. Must be able to work in a high-pressure environment.
7. Computer literate (Proficient in Microsoft Office)
8. Proficiency in English.
9. Have own transport.
10. Grade 12 certificate.
11. Excellent organization, analytical, and communication skills

#J-18808-Ljbffr

Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture?

Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place?

Are you looking for an opportunity to work on complex, innovative analytical software systems?

Those who are always thinking ‘what if…’. Does this sound like you? Then read on!

MAIN PURPOSE OF JOB:

Responsible for being part of the regional team with on-site installations / commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical’s product lines in the African region. Provides pre- and post-sales support for the South African managed territory.

REPORTING LINE:

Customer Services Manager - South Africa

RESPONSIBILITIES:

• Works independently and as part of the team in accurate diagnosis and solution of customer instrument problems.
• Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Malvern Panalytical Instrumentation.
• Responsible for meeting customer expectations for Malvern Panalytical Instruments’ service.
• Ensures, own documentation is appropriate and timely, including expense, installation and maintenance reports.
• Works closely with sales and takes advantage of opportunities to promote Malvern Panalytical products and services.
• Completes training and maintains knowledge and documentation relating to product portfolio.
• Follows and promotes Malvern Panalytical’s/Customers’ laboratory and safety practices, ensuring safety files and site access is in order and up to date.
• Manages own company assets; spare parts stock/kits, company car, telephone, tools, literature, software and computers,
• Provides telephone support to customers
• Travels extensively and as necessary to achieve the above.
• Helping to grow customer satisfaction using standard KPI’s

What do you need to be successful in this role?

• Experience of working with X-Ray based scientific instrumentation is an advantage.
• National Diploma in Electronics, Electrical Engineering or equivalent
• A strong team player, Self-motivated with good communication and organizational skills, who can work independently at customer sites
• A passion and drive to provide the highest level of customer satisfaction
• Analytical trouble shooting and problem-solving skills.
• Demonstrable experience of working on customer sites.
• Proven experience in a customer field service environment will count favorably.
• Current, full RSA driving license.
• Liaise frequently with manager and customer support colleagues. Regular interface with sales team, and other parts of the business required to maintain customer satisfaction.

Why you should join Malvern Panalytical:

• A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team
• Varied and interesting work, career development and growth, collaborative working
• A vibrant and multicultural team of smart people
• Career development and growth

YES, I WANT THIS JOB!

Please click on apply.

#LI-MG1

About Malvern Panalytical

We draw on the power of our analytical instruments and services to make the invisible visible and the impossible possible.

Through the analysis of materials, our high precision analytical systems and top-notch services support our customers in creating a better world. We help them improve everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy. We partner with many of the world’s biggest companies, universities and research organizations.

We are committed to Net Zero in our own operations by 2030 and in our total value chain by 2040. This is woven into the fabric of our business, and we help our employees and customers think about their part in creating a healthier, cleaner, and more productive world.

With over 2300 employees, we serve the world, and we are part of the Spectris Group, the world-leading precision measurement group.

We are Malvern Panalytical. We’re BIG on small.

Malvern Panalytical, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. We are an inclusive organization and we prize diversity. Your unique perspective is important to us.

About us - Malvern Panalytical, Micromeritics and SciAps.
Together we are a powerful and highly complementary combination of market leading technologies.

We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories.We are their partners in discovery.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery.Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.

We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.

#J-18808-Ljbffr

Customer Service Advisor Contract Role, Project-Dependent | Office-Based | UK Hours Are you passionate about helping people, solving problems, and delivering exceptional service? We're looking for a Customer Service Advisor to join a fast-paced team supporting a UK-based client. This is your opportunity to be part of a company that values energy, initiative, and outstanding customer experiences. If you're a people person with a positive attitude and a drive to make things happen, we want to hear from you! What Youll Be Doing: Handling a high volume of inbound and outbound customer calls Providing friendly, professional support to both customers and service providers Resolving queries and issues with confidence and efficiency Learning and using new software systems with ease (Zendesk knowledge is a plus!) Collaborating with your team while also working independently What Were Looking For: Minimum 2 years of experience in a customer service, call centre, or outbound calling role High energy and the ability to handle back-to-back calls across UK daytime and night shifts Strong communication skills both written and verbal Excellent organisational and multitasking abilities A proactive problem-solver with a customer-first mindset Fast learner, confident using tech and picking up new systems Willingness to work UK hours (including evenings) What Youll Get: Be part of a supportive, energetic team working with international clients Opportunities to learn and grow in a people-focused environment Psychometric assessments to showcase your strengths A collaborative, high-performance workplace in the heart of Sandton Please note: If you have not heard back within two weeks of submitting your application, please consider your application unsuccessful. customerservice callcentrejobs sandtonjobs UKhours jobsearch careeropportunity hiring teamwork zendesk nightshiftjobs

Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture? Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place? Are you looking for an opportunity to work on complex, innovative analytical software systems? Those who are always thinking ‘what if…’. Does this sound like you? Then read on!MAIN PURPOSE OF JOB: Responsible for being part of the regional team with on-site installations / commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical’s product lines in the African region. Provides pre- and post-sales support for the South African managed territory. REPORTING LINE: Customer Services Manager - South Africa RESPONSIBILITIES: Works independently and as part of the team in accurate diagnosis and solution of customer instrument problems. Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Malvern Panalytical Instrumentation. Responsible for meeting customer expectations for Malvern Panalytical Instruments’ service. Ensures, own documentation is appropriate and timely, including expense, installation and maintenance reports. Works closely with sales and takes advantage of opportunities to promote Malvern Panalytical products and services. Completes training and maintains knowledge and documentation relating to product portfolio. Follows and promotes Malvern Panalytical’s/Customers’ laboratory and safety practices, ensuring safety files and site access is in order and up to date. Manages own company assets; spare parts stock/kits, company car, telephone, tools, literature, software and computers, Provides telephone support to customers Travels extensively and as necessary to achieve the above. Helping to grow customer satisfaction using standard KPI’s What do you need to be successful in this role? Experience of working with X-Ray based scientific instrumentation is an advantage. National Diploma in Electronics, Electrical Engineering or equivalent A strong team player, Self-motivated with good communication and organizational skills, who can work independently at customer sites A passion and drive to provide the highest level of customer satisfaction Analytical trouble shooting and problem-solving skills. Demonstrable experience of working on customer sites. Proven experience in a customer field service environment will count favorably. Current, full RSA driving license. Liaise frequently with manager and customer support colleagues. Regular interface with sales team, and other parts of the business required to maintain customer satisfaction. Why you should join Malvern Panalytical: A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team Varied and interesting work, career development and growth, collaborative working A vibrant and multicultural team of smart people Career development and growth YES, I WANT THIS JOB! Please click on apply. #LI-MG1 About Malvern Panalytical We draw on the power of our analytical instruments and services to make the invisible visible and the impossible possible.Through the analysis of materials, our high precision analytical systems and top-notch services support our customers in creating a better world. We help them improve everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy. We partner with many of the world’s biggest companies, universities and research organizations.We are committed to Net Zero in our own operations by 2030 and in our total value chain by 2040. This is woven into the fabric of our business, and we help our employees and customers think about their part in creating a healthier, cleaner, and more productive world. With over 2300 employees, we serve the world, and we are part of the Spectris Group, the world-leading precision measurement group. We are Malvern Panalytical. We’re BIG on small. Malvern Panalytical, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. We are an inclusive organization and we prize diversity. Your unique perspective is important to us. About us - Malvern Panalytical, Micromeritics and Sci Aps. Together we are a powerful and highly complementary combination of market leading technologies. We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery. Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure. Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity. Sci Aps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. Sci Aps is the Center of Excellence for our handheld instruments.We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia. We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support. Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive. Malvern Panalytical, Micromeritics & Sci ApsYour Partners in Discovery Malvern Panalytical, Micromeritics and Sci Aps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us. #J-18808-Ljbffr

Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture? Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place? Are you looking for an opportunity to work on complex, innovative analytical software systems? Those who are always thinking ‘what if…’. Does this sound like you? Then read on! MAIN PURPOSE OF JOB : Responsible for being part of the regional team with on-site installations / commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical’s product lines in the African region. Provides pre- and post-sales support for the South African managed territory. REPORTING LINE : RESPONSIBILITIES : Works independently and as part of the team in accurate diagnosis and solution of customer instrument problems. Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Malvern Panalytical Instrumentation. Responsible for meeting customer expectations for Malvern Panalytical Instruments’ service. Ensures, own documentation is appropriate and timely, including expense, installation and maintenance reports. Works closely with sales and takes advantage of opportunities to promote Malvern Panalytical products and services. Completes training and maintains knowledge and documentation relating to product portfolio. Follows and promotes Malvern Panalytical’s / Customers’ laboratory and safety practices, ensuring safety files and site access is in order and up to date. Manages own company assets; spare parts stock / kits, company car, telephone, tools, literature, software and computers, Provides telephone support to customers Travels extensively and as necessary to achieve the above. Helping to grow customer satisfaction using standard KPI’s What do you need to be successful in this role? Experience of working with X-Ray based scientific instrumentation is an advantage. National Diploma in Electronics, Electrical Engineering or equivalent A strong team player, Self-motivated with good communication and organizational skills, who can work independently at customer sites A passion and drive to provide the highest level of customer satisfaction Analytical trouble shooting and problem-solving skills. Demonstrable experience of working on customer sites. Proven experience in a customer field service environment will count favorably. Current, full RSA driving license. Liaise frequently with manager and customer support colleagues. Regular interface with sales team, and other parts of the business required to maintain customer satisfaction. Why you should join Malvern Panalytical : A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team Varied and interesting work, career development and growth, collaborative working A vibrant and multicultural team of smart people #J-18808-Ljbffr

The company is seeking an experienced and dynamic Customer Service Manager  to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing teams.

Your key job  responsibilities as the Customer Service Manager  in Johannesburg  will include:

Lead, motivate, and manage the customer service team to ensure high levels of performance and customer satisfaction.Oversee the resolution of customer inquiries, complaints, and issues in a timely and effective manner across multiple channels (email, chat, phone).Develop and implement training programs to enhance the skills and knowledge of the customer service team.Monitor and evaluate team performance, providing regular feedback, coaching, and performance reviews.Identify areas for improvement in customer service processes and implement strategies to enhance efficiency and customer satisfaction.Work closely with other departments (e.g., Marketing, Product, IT) to ensure a seamless customer experience and address any service-related issues.Prepare and present regular reports on customer service performance metrics, trends, and insights to senior management.Ensure compliance with industry regulations and company policies, maintaining the highest standards of integrity and professionalism.Manage and resolve any escalated customer issues or crises, ensuring minimal impact on the customer experience and company reputation.Requirements

Requirements for this Customer Service Manager  job  in Johannesburg :

Minimum of 5 years of experience in a customer service management role, preferably within the iGaming industry.Must have experience working in MGA or UKGC markets.Bachelor’s degree in Business, Management, or a related field.Strong leadership and team management skills.Excellent communication and interpersonal skills.Ability to handle high-pressure situations and make decisions quickly.Proficiency in customer service software and CRM systems.Analytical skills to interpret data and make informed decisions.Customer-focused with a passion for delivering exceptional service.Strong problem-solving abilities.Highly organized with strong attention to detail.Flexible and adaptable to changing business needs.

Candidates who are results-driven leaders with a passion for customer service and a deep understanding of the iGaming industry are encouraged to apply. Please submit a resume for this role.

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Junior Customer Service Manager – Job Description

Department: Customer Service

Reporting To: Head of Service Management

Location: Johannesburg

Education: Relevant experience and/or qualifications in ISP/ICT

Experience: Minimum 5 years in relevant field

Summary

The Junior Customer Service Manager is responsible for providing efficient and cost-effective service to our customers. They will work closely with the Head of Service Management to ensure optimal service operations and delivery with minimal disruptions. This role requires accountability for customer problems, escalations, performance reporting, trend analysis, root cause analysis, and SLA metrics and management. The Junior Customer Service Manager will also collaborate with internal departments to develop customer service improvement plans when needed.

Essential Duties And Responsibilities

• Manage the Net Promoter Score (NPS) for the company
• Ensure customer satisfaction with escalated services
• Meet necessary escalation resolution times as outlined below:
• 72 hours for Minor Escalations: Non-business critical requests and internal speed issues
• 24 hours for Major Escalations: Customer Dependent (Top 60 BitCo Customers), business critical, no service, and/or bad audio quality
• Provide Service Level Reviews as per customer agreements
• Conduct incident analysis and report on incidents (IR/RFO) and root cause analysis (RCA)
• Create and implement service improvement plans for processes and procedures
• Manage customer satisfaction for top customers (SLR rating)
• Communicate service delivery updates to customers
• Manage escalations on all aspects of the customer relationship
• Utilise the management tool for service management actions and visits
• Adhere to service management policies and procedures
• Collaborate with sales teams to identify opportunities for service improvements
• Cultivate strong relationships between service management, sales, and customers
  
  

Qualifications

Qualifications and Experience Key Skills Required

1-2 years’ experience in a customer service or customer relations role in the telecommunications or ICT industry

• Advanced computer literacy
• Intermediate proficiency in MS Excel, Outlook, Word, and PowerPoint
• Experience using Dropbox
  
  

Knowledge, Soft Skills & Abilities Required

• Ability to effectively manage customers
• Professional and presentable
• Excellent verbal and written communication skills
• Strong time management and response management abilities
• Must have reliable personal vehicle and smartphone
  
  

Character Traits

Integrity

Honesty, trust, and respect towards others

Accountability

Responsible and accountable for their role and responsibilities

Communication

Open communication, feedback, and information sharing

Passion

Passionate and driven to make a positive impact in the lives of others

Takes pride in their work

Empowerment

Shares knowledge and supports others for success

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Telecommunications

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Junior Customer Service Manager – Job Description

Department: Customer Service

Reporting To: Head of Service Management

Location: Johannesburg

Education: Relevant experience and/or qualifications in ISP/ICT

Experience: Minimum 5 years in relevant field

Summary

The Junior Customer Service Manager is responsible for providing efficient and cost-effective service to our customers. They will work closely with the Head of Service Management to ensure optimal service operations and delivery with minimal disruptions. This role requires accountability for customer problems, escalations, performance reporting, trend analysis, root cause analysis, and SLA metrics and management. The Junior Customer Service Manager will also collaborate with internal departments to develop customer service improvement plans when needed.

Essential Duties And Responsibilities

• Manage the Net Promoter Score (NPS) for the company
• Ensure customer satisfaction with escalated services
• Meet necessary escalation resolution times as outlined below:
• 72 hours for Minor Escalations: Non-business critical requests and internal speed issues
• 24 hours for Major Escalations: Customer Dependent (Top 60 BitCo Customers), business critical, no service, and/or bad audio quality
• Provide Service Level Reviews as per customer agreements
• Conduct incident analysis and report on incidents (IR/RFO) and root cause analysis (RCA)
• Create and implement service improvement plans for processes and procedures
• Manage customer satisfaction for top customers (SLR rating)
• Communicate service delivery updates to customers
• Manage escalations on all aspects of the customer relationship
• Utilise the management tool for service management actions and visits
• Adhere to service management policies and procedures
• Collaborate with sales teams to identify opportunities for service improvements
• Cultivate strong relationships between service management, sales, and customers
  
  

Qualifications

Qualifications and Experience Key Skills Required

1-2 years’ experience in a customer service or customer relations role in the telecommunications or ICT industry

• Advanced computer literacy
• Intermediate proficiency in MS Excel, Outlook, Word, and PowerPoint
• Experience using Dropbox
  
  

Knowledge, Soft Skills & Abilities Required

• Ability to effectively manage customers
• Professional and presentable
• Excellent verbal and written communication skills
• Strong time management and response management abilities
• Must have reliable personal vehicle and smartphone
  
  

Character Traits

Integrity

Honesty, trust, and respect towards others

Accountability

Responsible and accountable for their role and responsibilities

Communication

Open communication, feedback, and information sharing

Passion

Passionate and driven to make a positive impact in the lives of others

Takes pride in their work

Empowerment

Shares knowledge and supports others for success #J-18808-Ljbffr

CS Sales Manager

Our client, a plant equipment manufacturer in Honeydew, is looking to employ a CS Sales Manager.

Duties & Responsibilities

• Customer understanding: Identifies and understand customer needs.
• Segment specific development of customers. Observe market trend in own cluster (e.g. competitive landscape, customer landscape).
• Relationship management: Together with the team, the CS sales manager manages customer relationships with the main focus on CS topics.
• Responsible for sales in the non-food business in chain conveyor and components.
• Sales and Quotation support: Responsible for initiating the quotation process for CS offering.
• Generates sales leads for equipment/plant business.
• Support the ASM in the specific business.
• CRM: Utilization and responsibility for dedicated data set.
• Develop CS Business in the BU related in order to reach the budget.

Desired Experience & Qualification

• Minimum 5 years of sound professional experience.
• External: Former plant, maintenance, operations manager.
• Basic Mechanical / Industrial engineering education.
• Fundamentals of business administration and marketing.
• Tools: MS Office + Internal software: Intranet (B-World, SAP Quotation, CRM, etc.).
• Business Knowledge: Knowledge of major value drivers of customer P&L, and ability to explain the impact of the company's services (ROI).
• Technical knowledge to understand customer needs: Sufficient technical background (depends on market) to understand client processes, not only machines but overall transformation process and operations processes.
• Knowledge of sales and service in process engineering operations.
• Knowledge of mining / energy sector.

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