106 Customer Service jobs in Roodepoort

We are seeking a friendly, reliable, and professional Customer Service Representative to join our team. The ideal candidate will be the first of contact for our customers, ensuring their needs are met with efficiency, accuracy, and care.

Now Hiring: French-Speaking Agents – Banking, Fraud & Disputes

Are you fluent in
French
and passionate about delivering exceptional customer experiences? Join our team supporting a leading Canadian digital banking brand.

You'll be helping customers with everyday banking, handling fraud investigations, and managing transaction disputes, all while working in a fast-paced, customer-first environment aligned to Canadian business hours.

Key Responsibilities:

• Assist French-speaking customers with their Account and Mastercard services
• Investigate and resolve fraud claims and payment disputes
• Provide accurate, empathetic banking support across phone, email, and chat
• Document cases clearly and follow all compliance and data security protocols
• Escalate complex cases when needed and collaborate with internal fraud teams

Requirements:

• Fluent in French and proficient in English
• 6–12 months of customer service or call centre experience (banking or financial services a plus)
• Strong attention to detail, problem-solving, and data accuracy
• Able to remain calm and professional in sensitive or high-stress situations
• Comfortable using multiple systems and digital tools

What You'll Get:

• Join a reputable, growing team supporting a major Canadian brand
• Full training and onboarding provided
• Opportunities for career growth in financial services
• Work in a diverse, bilingual, and inclusive environment

Join to apply for the Consultant - Customer Service role at Sutherland

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Job Description

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Qualifications

Our most successful candidates will have:

• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

Seniority level : Associate

Employment type : Full-time

Job function : Customer Service

Industries : Telecommunications

At HARTMANN, we’re all in to help , care , protect and grow . We support healthcare professionals, so they can focus on what really matters: to positively impact people’s life. We realise solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can make.

Join our team as a Customer Service Consultant in ZAF-Johannesburg. As a Customer Services Consultant you will be responsible for providing excellent customer service to HARTMANN South Africa’s customers through being knowledgeable of products and procedures, friendly and efficient in supporting HARTMANN South Africa to be best in class.

• The primary activity for a customer service consultant is to process orders accurately and efficiently.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• When required escalate queries and complaints to the correct department manager.
• General administrative duties including filing of completed orders and credit notes.
• Preparing correspondence and quotes and providing product knowledge on company products to clients.
• Assuring that back orders are released when stock is booked in and back-order reports completed weekly and sent to stock controller.
• Keeping the out-of-stock notice board up to date.
• Assuring that all returns are actioned accordingly, and that the customer credit gets completed.
• Sorting of post and internal print work.
• Booking out of sample requests and making sure the correct clients receive the samples.
• Building and maintaining a professional relationship with Hartmann customers.
• Maintain customer records by updating account information.

• Grade 12 (Matric)
• Excellent knowledge of SAP and MS Office
• Proficiency in English and Afrikaans
• Ability to multitask and prioritise daily workload
• Exemplary planning and time management skills
• High level verbal and written communications skills

Shape a career that’s focused on healthcare customers, fit for the future and grounded in a culture of trust and openness. Apply now via our online platform.

Your Personal Contact
Tshego Moagi

• Associate

• Full-time

• Other

• Medical Equipment Manufacturing

Select how often (in days) to receive an alert:

At HARTMANN, we’re all in to help , care , protect and grow . We support healthcare professionals, that they can focus on what really matters: to positively impact people´s life. We realise solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can make.

Join our team as

Customer Service Consultant

ZAF-Johannesburg

As a Customer Services Consultant you will be responsible for providing excellent customer service to HARTMANN South Africa’s customers through being knowledgeable of products and procedures, friendly and efficient to supporting HARTMANN South Africa to be best in class.

Responsibilities:

• The primary activity for a customer service consultant is to process orders accurately and efficiently.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• When required escalate queries and complaints to the correct department manager.
• General administrative duties including filing of completed orders and credit notes.
• Preparing correspondence and quotes and providing product knowledge on company products to clients.
• Assuring that back orders are released when stock is booked in and back-order reports completed weekly and sent to stock controller.
• Keeping the out-of-stock notice board up to date.
• Assuring that all returns are actioned accordingly, and that the customer credit gets completed.
• Sorting of post and internal print work.
• Booking out of sample requests and making sure the correct clients receive the samples.
• Building and maintaining a professional relationship with Hartmann customers.
• Maintain customer records by updating account information.

Qualifications:

• Grade 12 (Matric)
• Excellent knowledge of SAP and MS Office
• Proficiency in English and Afrikaans
• Ability to multitask and prioritise daily workload
• Exemplary planning and time management skills
• High level verbal and written communications skills

Shape a career that’s focused on healthcare customers, fit for the future and grounded in a culture of trust and openness. Apply now via our online platform.

Select how often (in days) to receive an alert:

At HARTMANN, we’re all in to help , care , protect and grow . We support healthcare professionals, that they can focus on what really matters: to positively impact people´s life. We realise solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can make.

Join our team as

Customer Service Consultant

ZAF-Johannesburg

As a Customer Services Consultant you will be responsible for providing excellent customer service to HARTMANN South Africa’s customers through being knowledgeable of products and procedures, friendly and efficient to supporting HARTMANN South Africa to be best in class.

Responsibilities:

• The primary activity for a customer service consultant is to process orders accurately and efficiently.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• When required escalate queries and complaints to the correct department manager.
• General administrative duties including filing of completed orders and credit notes.
• Preparing correspondence and quotes and providing product knowledge on company products to clients.
• Assuring that back orders are released when stock is booked in and back-order reports completed weekly and sent to stock controller.
• Keeping the out-of-stock notice board up to date.
• Assuring that all returns are actioned accordingly, and that the customer credit gets completed.
• Sorting of post and internal print work.
• Booking out of sample requests and making sure the correct clients receive the samples.
• Building and maintaining a professional relationship with Hartmann customers.
• Maintain customer records by updating account information.

Qualifications:

• Grade 12 (Matric)
• Excellent knowledge of SAP and MS Office
• Proficiency in English and Afrikaans
• Ability to multitask and prioritise daily workload
• Exemplary planning and time management skills
• High level verbal and written communications skills

Shape a career that’s focused on healthcare customers, fit for the future and grounded in a culture of trust and openness. Apply now via our online platform.

Overview

Join SignalPET, a cutting-edge technology and AI leader revolutionizing veterinary care worldwide. Leveraging state-of-the-art machine learning and patented technology, SignalPET supports veterinarians in diagnosing and treating companion animals globally.

We are seeking a Technical & Customer Support Specialist to join our dynamic team in Johannesburg. The successful candidate will play a pivotal role in providing top-notch technical assistance and troubleshooting to ensure our customers have a smooth user experience. If you have a passion for technology, problem-solving, and customer service, we want to hear from you!

• Technical Support Responsibilities:
• Provide internal and external IT support, addressing technical issues for both new and existing customers.
• Manage the onboarding process for new customers.
• Collaborate with the R&D team to address technical challenges, reproduce bugs, and support product updates.
• Create and maintain a knowledge base to enhance the customer experience and reduce recurring technical issues.
• Monitor customer accounts, troubleshoot issues, and escalate problems to ensure swift resolution.
• Support the roll-out of new product features and functionalities through testing and validation.

• Customer Service Responsibilities:
• Handle incoming calls and emails, responding to customer queries and directing inquiries to the appropriate departments.
• Resolve customer issues with a focus on delivering timely, accurate, and effective solutions.
• Maintain accurate records of customer interactions to improve service and identify trends.
• Follow up with customers to ensure satisfaction and gather feedback for service improvements.
• Ensure clear, effective communication across all interactions, both verbal and written.

• Education : Degree or Certificate in Computer Science or a related field.
• Experience : Minimum of 3 years in a similar technical support including a customer service role.
• Technical Skills : Proficiency in Microsoft, Mac OS, Cisco, or Linux environments. Familiarity with remote desktop applications and help desk software (e.g., Zendesk).
• Soft Skills : Strong problem-solving abilities, excellent communication skills, and a customer-first mindset.
• Other Requirements : Experience working in a fast-paced environment, attention to detail, and the ability to handle multiple tasks efficiently.

• This is an office-based role in Sandton with a flexible shift roster.
• Shift days may vary during the week, and a roster will be provided in advance.
• This is a 5-day workweek, but some shifts may fall on weekends or public holidays.
• Public holiday work will be required from time-to-time.

• Fluent English Speak, Read and Write (required)
• Discovery Health Medical Aid
• Discovery Retirement Fund

• Location: Johannesburg Metropolitan Area, with specific postings including Sandton, Randburg, Midrand, Bryanston, Kempton Park, and surrounding areas (as listed).

help, care , protect and grow . We support healthcare professionals, that they can focus on what really matters: to positively impact people´s life. We realise solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can make.

Join our team as Customer Service Consultant, ZAF-Johannesburg.

Overview

Join SignalPET, a cutting-edge technology and AI leader revolutionizing veterinary care worldwide. Leveraging state-of-the-art machine learning and patented technology, SignalPET supports veterinarians in diagnosing and treating companion animals globally.

We are seeking a Technical & Customer Support Specialist to join our dynamic team in Johannesburg. The successful candidate will play a pivotal role in providing top-notch technical assistance and troubleshooting to ensure our customers have a smooth user experience. If you have a passion for technology, problem-solving, and customer service, we want to hear from you!

• Provide internal and external IT support, addressing technical issues for both new and existing customers.
• Manage the onboarding process for new customers.
• Collaborate with the R&D team to address technical challenges, reproduce bugs, and support product updates.
• Create and maintain a knowledge base to enhance the customer experience and reduce recurring technical issues.
• Monitor customer accounts, troubleshoot issues, and escalate problems to ensure swift resolution.
• Support the roll-out of new product features and functionalities through testing and validation.

• Handle incoming calls and emails, responding to customer queries and directing inquiries to the appropriate departments.
• Resolve customer issues with a focus on delivering timely, accurate, and effective solutions.
• Maintain accurate records of customer interactions to improve service and identify trends.
• Follow up with customers to ensure satisfaction and gather feedback for service improvements.
• Ensure clear, effective communication across all interactions, both verbal and written.

• Education: Degree or Certificate in Computer Science or a related field.
• Experience: Minimum of 3 years in a similar technical support including a customer service role.
• Technical Skills: Proficiency in Microsoft, Mac OS, Cisco, or Linux environments. Familiarity with remote desktop applications and help desk software (e.g., Zendesk).
• Soft Skills: Strong problem-solving abilities, excellent communication skills, and a customer-first mindset.
• Other Requirements: Experience working in a fast-paced environment, attention to detail, and the ability to handle multiple tasks efficiently.

• This is an office-based role in Sandton with a flexible shift roster.
• Shift days may vary during the week, and a roster will be provided in advance.
• This is a 5-day workweek, but some shifts may fall on weekends or public holidays.
• Public holiday work will be required from time to time.

• Fluent English Speak, Read and Write (required)

• Discovery Health Medical Aid
• Discovery Retirement Fund

Join our team and make an impact by delivering excellent technical support while helping our customers thrive!