15 Customer Service jobs in Roodepoort
Customer Service Associate
Posted today
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General Description
The duties include handling many inbound and outbound messages to and from patients, providers,
facilities, coordinating basic needs, retrieving records and using an EHR as needed.
ROLES AND RESPONSIBILITIES
• Manages inbound and outbound calls, text messages, emails and faxes in a timely manner.
• Responds to customer questions, issues and/or concerns and relays information to the concerned
parties.
• Dispatches messages to proper individual and follows up on needed actions.
• Follows communication "scripts" and general workflows when handling different topics.
• Identifies customers' needs, clarifies information, research emerging issues and provides
solutions.
• Schedules new patients and completes patient charts and intake forms.
• Keeps records of all conversations in command center database in a HIPAA-compliant manner.
• Securely and accurately documents all customer information and completes
• Ensures that work assignments and information gathered from day-to-day work is not shared with
anyone and maintains HIPAA standards of privacy and confidentiality.
• Meets personal/team qualitative and quantitative targets.
• Other administrative tasks as needed.
QUALIFICATIONS
• Strong communication and interpersonal skills and ability to speak clearly and concisely to
customers, vendors, physicians, and care team members.
• Strong customer service skills
• Attention to detail and good ability to handle multiple tasks and requests.
• Organized with confidential client material, appointment tracking, and caseloads.
• Ability to build relationships with customers, work colleagues & vendors.
• Committed, responsible, and abides by high ethical and moral standards.
EDUCATION AND EXPERIENCE:
• Preference for 1-3 years of case management or customer service experience in a healthcare
setting.
• Strong understanding of cultural competency with the target population.
• Experience helping people with health problems – either as employee or fulfilling family
obligations.
• Computer literacy necessary (Microsoft Suite)
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
Ability to multi-task, organize, and prioritize work.
R CTC)
Requirement: Own Vehicle & License
Monday to Friday - Shift Work (ESTTime)
Customer Service Representative
Posted today
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- Implement the unit operations plan by understanding key activities, projects, and performance indicators; communicating objectives to relevant stakeholders; and monitoring execution on a daily basis.
- Report on performance by tracking unit outcomes against targets, identifying progress and areas of concern, and submitting them quarterly or as required.
- Manage unit performance by continuously monitoring results, detecting anomalies, and executing corrective actions on a monthly basis or as operational needs arise.
- Monitor the implementation of unit business processes by monitoring compliance, identifying process anomalies, and executing corrective actions as required.
- Drive effective utilisation and continuous development of unit systems.
- Respond to support calls, emails, and tickets promptly by acknowledging concerns, providing real-time troubleshooting, and delivering empathetic, timely solutions.
- Assist with online payments and process applications, forms, and custom service requests with accuracy, ensuring a seamless customer experience.
- Deliver tailored support while maintaining a professional, customer-centric approach across all touchpoints.
- Partner with internal teams to share insights, resolve service challenges, and contribute to continuous improvement initiatives.
- Maintain accurate, accessible records of all customer interactions, complaints, and transactions in line with established systems and procedures.
- Guide customers with product inquiries, order placements, and complaints while processing both local and export orders in SAP with precision and efficiency.
- Ensure timely communication of order status and delivery updates while maintaining clean, accurate order data for effective execution.
- Investigate and resolve customer concerns, ensuring proper follow-up and closure; escalate serious issues to management with full documentation.
- Continuously evaluate service processes, recommend enhancements, and contribute to efficiency initiatives.
- Prepare regular reports and presentations to support operational and management decision-making.
- Uphold company policies, SHE standards, and compliance frameworks across all activities.
- Foster strong, trust-based relationships with customers and key stakeholders to reinforce loyalty and long-term engagement.
- Monitor expenditure within budget by understanding cost components, approving spend in alignment with financial policies, and conducting monthly reviews.
- Ensure effective implementation of SHE by delivering comprehensive training, completing training programs, and addressing any identified gaps or non-compliance.
- Monitor SHE performance by establishing clear standards, ensuring timely completion of monitoring activities, and resolving issues within defined deadlines.
- Maintain ongoing SHE compliance by reviewing current practices, identifying deviations, and correcting them within established timelines.
- Build and maintain productive relationships with internal and external stakeholders by facilitating regular communication, exchanging feedback, and supporting collaboration.
- Manage service provider performance by tracking service level agreements, monitoring delivery against standards, identifying issues, and applying corrective actions when necessary.
- Contribute to the team by actively participating in team events, identifying areas where support is needed, and providing the necessary assistance.
- Engage with team members consistently and be an active, dependable presence in daily team activities.
- Identify personal development needs and source suitable capacity-building opportunities.
- Obtain the necessary approvals and successfully complete relevant self-development activities to enhance skills and competencies.
- Support the organization by participating in company-wide events and initiatives.
Actively contribute to company-driven activities and consistently demonstrate the Enaex values in all professional interactions.
Matric / Grade 12 or equivalent
- National Diploma in supply chain or similar
- 4+ years within a customer service environment
Bilingual Customer Service Representative
Posted today
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Now Hiring: French-Speaking Agents – Banking, Fraud & Disputes
Are you fluent in
French
and passionate about delivering exceptional customer experiences? Join our team supporting a leading Canadian digital banking brand.
You'll be helping customers with everyday banking, handling fraud investigations, and managing transaction disputes, all while working in a fast-paced, customer-first environment aligned to Canadian business hours.
Key Responsibilities:
- Assist French-speaking customers with their Account and Mastercard services
- Investigate and resolve fraud claims and payment disputes
- Provide accurate, empathetic banking support across phone, email, and chat
- Document cases clearly and follow all compliance and data security protocols
- Escalate complex cases when needed and collaborate with internal fraud teams
Requirements:
- Fluent in French and proficient in English
- 6–12 months of customer service or call centre experience (banking or financial services a plus)
- Strong attention to detail, problem-solving, and data accuracy
- Able to remain calm and professional in sensitive or high-stress situations
- Comfortable using multiple systems and digital tools
What You'll Get:
- Join a reputable, growing team supporting a major Canadian brand
- Full training and onboarding provided
- Opportunities for career growth in financial services
- Work in a diverse, bilingual, and inclusive environment
Customer Service Liaison
Posted 11 days ago
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Job Description
- Matric
- Previous experience in Customer Service or sales
- Minimum 3 years call centre experience
- Must be presentable and professional
Consultant: Mellissa Rambally - Dante Personnel Johannesburg
Customer Service Manager
Posted 411 days ago
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Job Description
The company is seeking an experienced and dynamic Customer Service Manager to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing teams.
Your key job responsibilities as the Customer Service Manager in Johannesburg will include:
Lead, motivate, and manage the customer service team to ensure high levels of performance and customer satisfaction.Oversee the resolution of customer inquiries, complaints, and issues in a timely and effective manner across multiple channels (email, chat, phone).Develop and implement training programs to enhance the skills and knowledge of the customer service team.Monitor and evaluate team performance, providing regular feedback, coaching, and performance reviews.Identify areas for improvement in customer service processes and implement strategies to enhance efficiency and customer satisfaction.Work closely with other departments (e.g., Marketing, Product, IT) to ensure a seamless customer experience and address any service-related issues.Prepare and present regular reports on customer service performance metrics, trends, and insights to senior management.Ensure compliance with industry regulations and company policies, maintaining the highest standards of integrity and professionalism.Manage and resolve any escalated customer issues or crises, ensuring minimal impact on the customer experience and company reputation.RequirementsRequirements for this Customer Service Manager job in Johannesburg :
Minimum of 5 years of experience in a customer service management role, preferably within the iGaming industry.Must have experience working in MGA or UKGC markets.Bachelor’s degree in Business, Management, or a related field.Strong leadership and team management skills.Excellent communication and interpersonal skills.Ability to handle high-pressure situations and make decisions quickly.Proficiency in customer service software and CRM systems.Analytical skills to interpret data and make informed decisions.Customer-focused with a passion for delivering exceptional service.Strong problem-solving abilities.Highly organized with strong attention to detail.Flexible and adaptable to changing business needs.Candidates who are results-driven leaders with a passion for customer service and a deep understanding of the iGaming industry are encouraged to apply. Please submit a resume for this role.
Customer Service Support (Alrode)
Posted 19 days ago
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Job Description
Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful.
Customer Service Consultant (Insurance)
Posted 3 days ago
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Job Description
- Support Senior Advisors with client renewals, reports, and presentations
- Manage daily administrative tasks and client communications
- Assist with credit limit applications, claims, and policy updates
- Maintain accurate client records and monitor compliance
- Track renewals, overdue debts, and risk concerns
- Prepare reports and trackers for management review
- Matric (Grade 12) required; tertiary qualification in Business, Finance, or Insurance advantageous
- 2 - 3 years experience in insurance (commercial ), banking (commercial), or financial services administration (commercial)
- Strong organisational skills, attention to detail, and ability to manage multiple priorities
- Excellent communication and client service skills
- Comfortable with data, documents, reporting, and CRM systems
- Must have exposure to trade credit or commercial insurance
- FAIS compliant: RE5
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Customer Service/Sales Consultant
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NOW HIRING: High-Energy Customer / Sales Specialists
In-Office | Melrose Arch, Johannesburg | Canadian Hours (EST)
Base Pay: $1,000/month
Bonus Potential: Earn up to an extra $,000/month
Are you a natural communicator who thrives in fast-paced, customer-facing environments? Whether you've mastered the phones in a call center or driven results face-to-face in retail or sales—we want YOU on our winning team.
What You'll Bring:
- 12+ months customer service experience (with at least 6 months in sales)
- A proven track record of hitting targets and delighting customers
- A strong, confident, and engaging phone presence
- Resilience, adaptability, and professionalism under pressure
- Fluent English (first language required)
- Flexibility to work shifts between 3pm – 3am SAST (aligned with Canadian business hours)
- Bonus points: International customer service experience
What You'll Get:
- Guaranteed $1,0 0/month base pay
- Performance bonuses up to 1,000/month
- Career growth with continuous training and development
- A high-energy, supportive team environment where top performers shine
This is more than just a job—it's a career launchpad for ambitious, customer-obsessed professionals ready to grow.
Ready to Apply?
Send your resume + short 2–3 min intro video to:
Subject line: Agent Application – Your Name
Job Type: Full-time
Pay: R17 500,00 - R35 000,00 per month
Work Location: In person
Head of Customer Service
Posted 266 days ago
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Job Description
Are you ready to lead and shape the future of customer service in the iGaming industry? Join a leading iGaming company in Johannesburg as the Head of Customer Service , where you’ll drive excellence, innovation, and customer-centric strategies. You will play a crucial role in ensuring customer satisfaction and enhancing the overall user experience. If you’re a dynamic and strategic leader looking for a career-defining opportunity, then this is the job for you.
Your key job responsibilities as the Head of Customer Service in Johannesburg will include:
Supervise day-to-day operations in the customer services department including hiring, training, and performance managementMonitor customer interactions and ensure high levels of customer satisfactionMaintain consistent and excellent customer support standardsDeveloping and implementing customer service strategies to enhance customer satisfaction and loyalty and ensuring alignment to the company’s overall business goalsManage and create effective customer service procedures, policies, and standardsEfficiently manage and motivate customer service agents, promoting rapport building with the team and its customersOptimise response times to inquiries and provide timely resolutionsEnsure adherence to regulations and responsible gambling practicesFoster effective collaboration with other departments to gather customer feedback and improve the overall user experience and implement customer-centric initiativesTrack key performance indicators and generate insightful reports for managementIdentify customer service trends and recommend improvements by staying up to date with the best practices in customer service globallyProvide ongoing training and development opportunities for the teamRequirementsRequirements for this Head of Customer Service job in Johannesburg :
Good working knowledge of the online gaming industryCustomer Support management experience required including experience in the setup of a call centreWorking knowledge of customer service software, databases, and toolsAbility to think strategically and lead effectivelyAvailability for shift work, including weekends and public holidaysCustomer service software proficiencyWorking knowledge of CS databases and toolsProficiency in data analysisDesirable Criteria:
Experience in responsible gambling and problem gambling analysisExperience in customer interaction with problem gamblersAwareness of fraud prevention and anti-money laundering measuresIf you meet the above requirements for this Head of Customer Service job in Johannesburg , we would like to hear from you.
Legal Collections Customer Service Administrator
Posted today
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Career Area:
Finance
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About Cat Financial
Cat Financial is a subsidiary of Caterpillar Inc., the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat dealers for machines, engines, Solar gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe, and Africa. Visit to learn more about Cat Financial.
Role summary
We have a great opportunity for a Legal Collections Customer Service Administrator to join our dynamic team in South Africa. In this role you will be responsible for managing and resolving overdue accounts with clients, while ensuring compliance with legal and regulatory standards. This role combines customer service expertise with knowledge of debt collection, focusing on negotiating payment arrangements, maintaining accurate records, and supporting legal processes related to collections. The successful incumbent will act as a liaison between the company, clients, and legal teams to facilitate timely and ethical debt recovery.
What you will do:
- Addressing and resolving customer issues and inquiries. Ensuring all customer communication is clearly documented.
- Identifying issues and determining appropriate course of action for effective resolution.
- Execution of customer service standard processes.
- Maintaining customer accounts and relationships.
Skill you will have:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
What will put you forward:
- A completed Diploma or Degree in a related field.
- 2-5 years' experience in a similar role and environment.
- Strong communication and Administrative skills.
- Knowledge of legal collection procedures and relevant regulations.
- High attention to detail and organizational skills.
- Ability to handle sensitive financial conversations with professionalism and empathy.
What We Offer:
From day one, you're set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.
You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it's important to do work that matters.
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed
Additional Information
- Onsite, five days a week.
- Relocation will not be supported.
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
Caterpillar is an Equal Opportunity Employer and considers applicants for all positions. Caterpillar commits itself to the realization of employment equity goals as envisaged in the South-African Employment Equity Act and policies relating to workplace equality. Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
For more information, visit
Caterpillar takes data privacy seriously and is committed to compliance with The Protection of Personal Information Act in South Africa. Candidate CVs are used for the limited purpose of evaluating suitability for this job role and deleted from our database when it is no longer needed for the purpose as soon as it is practicable. For more information on Caterpillar's privacy practices, please visit our Global Data Privacy Statement.
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NB: The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.
Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.
How We Support You (Employee Benefits)
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus and additional benefits.
We value authenticity and encourage candidates to submit original, personally crafted responses throughout our hiring process. Use of AI-generated content may disadvantage your application
Posting Dates:
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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