28 Customer Service jobs in Pinetown

Reference: DBN000186-CF-2

Do you have excellent customer service skills and a passion for meeting and exceeding customers’ expectations? Do you thrive under pressure and work well independently as well as within a team? If yes, then we have an exciting opportunity for you!

A leading company in the labels industry is looking for a customer service representative to join their team in Umhlanga, Durban.

As a customer service representative, you will be responsible for:

• Completing quotes timeously and according to quoting standards and supplying them to customers on time.
• Answering incoming phone calls from customers who want to place orders, request quotes, inquire about products and services, or report issues.
• Capturing and maintaining all customer information accurately.
• Using the CRM system to manage data and track orders.
• Liaising with production and dispatch on the progress of jobs, delivery dates, and production plans.
• Managing customer queries effectively and efficiently.
• Communicating with the production and dispatch teams to ensure that the orders are completed on time, according to the customer specifications, and delivered to the correct address.
• Following up with customers to confirm their satisfaction, collect feedback, and resolve any complaints or problems they might have.

• Tertiary Qualification (Marketing/Supply Chain or similar field)
• Drivers License & Own Vehicle
• 2-3 years’ experience in a similar industry (Print/Labels)
• Proficient in Excel and CRM software and intermediate computer knowledge

R 15,000 - R 18,000 CTC - Dependent on experience

*** Only shortlisted candidates will be contacted ***

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.

Yara Animal Nutrition's operations in South Africa include a raw materials processing plant as well as sales distribution across the country, selling mineral feed supplements to feed producers and farmers across Southern Africa and selected international markets.

We are looking for a Sales Administrator to join Yara Animal Nutrition South Africa (Pty) Ltd in Durban. This position will responsible for checking of all sales quotations from the sales team and then converting to a sales order. The position will be located in Umbogintwini, South Africa.

• Processing of sales documents (Checking transport rates, pricing, products and destinations)
• Convert sales quotations to sales orders on SAP
• Capture empty bag movements between warehouses by creating a sales order
• Attend to all queries with sales teams on a daily basis with regards to customer orders/quotes
• Assist with PFI’s for sales team where necessary
• Capturing and Billing of Depot Sales Orders received from depots
• Assisting finance with reconciliations of all depots
• Reconciliation, stock counts of bags at depots, monthly and quaterly. Travel to depots required.
• Weekly filing of documents
• Assist with any other daily tasks as required in the marketing/logistics department
• Stand by for staff members that are on leave

• Matric/Equivalent NQF Level 4
• At least 2 years working experience in sales/logistics or financial administration will be an advantage
• Computer literacy – MS Office essential and SAP
• Good communication skills at all levels
• Concern for order and forward planning
• Accuracy and attention to detail
• Customer service orientated
• Ability to manage time effectively and work under pressure
• Ability to speak and understand Afrikaans would be an advantage

Knowledge grows through differences
Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchoredDiversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks.

As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.

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We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity, and environmental change.

Yara Animal Nutrition's operations in South Africa include a raw materials processing plant as well as sales distribution across the country, selling mineral feed supplements to feed producers and farmers across Southern Africa and selected international markets.

We are looking for a Sales Administrator to join Yara Animal Nutrition South Africa (Pty) Ltd in Durban. This position will be responsible for checking all sales quotations from the sales team and converting them into sales orders. The position will be based in Umbogintwini, South Africa.

• Processing of sales documents (checking transport rates, pricing, products, and destinations)
• Converting sales quotations to sales orders on SAP
• Capturing empty bag movements between warehouses by creating sales orders
• Attending to all queries with sales teams regarding customer orders/quotes
• Assisting with PFI’s for the sales team where necessary
• Capturing and billing depot sales orders received from depots
• Assisting finance with reconciliations of all depots
• Reconciliation and stock counts of bags at depots, monthly and quarterly. Travel to depots may be required.
• Weekly filing of documents
• Assisting with any other daily tasks as required in the marketing/logistics department
• Standing by for staff members on leave

• At least 2 years of experience in sales, logistics, or financial administration is advantageous
• Computer literacy – MS Office and SAP essential
• Good communication skills at all levels
• Concern for order and forward planning
• Accuracy and attention to detail
• Customer service orientation
• Ability to manage time effectively and work under pressure
• Ability to speak and understand Afrikaans is an advantage

Knowledge grows through differences

Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that fostering diversity and inclusion is the right and smart thing to do. To support this, Yara has integrated Diversity, Equity & Inclusion (DE&I) into our business strategy, with over 400 employees worldwide involved in D&I ambassador networks.

As part of our recruitment process, where permitted by law, we may conduct reference and background checks. These will only be performed when deemed necessary for the role, and candidates will be informed beforehand.

Our service providers include SAP, which uses session cookies for session stickiness, directs requests to the correct data center, and identifies visitors via JSESSIONID. We also use YouTube and LinkedIn for marketing purposes.

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CareerBox Africa is dedicated to building careers for the youth, recognizing that the first step toward gaining employment can lead to a lifetime of opportunities and growth.

Company Description

CareerBox Africa is committed to empowering young people by providing career development opportunities, understanding that initial employment can open doors to ongoing success.

Role Description

This is a full-time on-site position for a Customer Service Consultant based in Durban. The role involves ensuring customer satisfaction, providing support, enhancing the customer experience, and delivering excellent service daily.

Qualifications

• Strong interpersonal skills, customer satisfaction, and customer service expertise
• Experience in customer support and enhancing customer experience
• Effective communication and problem-solving skills
• Previous experience in a customer-facing role
• Ability to work collaboratively within a team

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Professional Training and Coaching

Referrals can double your chances of interviewing at CareerBox Africa.

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We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity, and environmental change.

Yara Animal Nutrition's operations in South Africa include a raw materials processing plant as well as sales distribution across the country, selling mineral feed supplements to feed producers and farmers across Southern Africa and selected international markets.

We are looking for a Sales Administrator to join Yara Animal Nutrition South Africa (Pty) Ltd in Durban. This position will be responsible for checking all sales quotations from the sales team and converting them into sales orders. The position will be based in Umbogintwini, South Africa.

• Processing of sales documents (checking transport rates, pricing, products, and destinations)
• Converting sales quotations to sales orders on SAP
• Capturing empty bag movements between warehouses by creating sales orders
• Attending to all queries with sales teams regarding customer orders/quotes
• Assisting with PFI’s for the sales team where necessary
• Capturing and billing depot sales orders received from depots
• Assisting finance with reconciliations of all depots
• Reconciliation and stock counts of bags at depots, monthly and quarterly. Travel to depots may be required.
• Weekly filing of documents
• Assisting with any other daily tasks as required in the marketing/logistics department
• Standing by for staff members on leave

• At least 2 years of experience in sales, logistics, or financial administration is advantageous
• Computer literacy – MS Office and SAP essential
• Good communication skills at all levels
• Concern for order and forward planning
• Accuracy and attention to detail
• Customer service orientation
• Ability to manage time effectively and work under pressure
• Ability to speak and understand Afrikaans is an advantage

Knowledge grows through differences

Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that fostering diversity and inclusion is the right and smart thing to do. To support this, Yara has integrated Diversity, Equity & Inclusion (DE&I) into our business strategy, with over 400 employees worldwide involved in D&I ambassador networks.

As part of our recruitment process, where permitted by law, we may conduct reference and background checks. These will only be performed when deemed necessary for the role, and candidates will be informed beforehand.

Our service providers include SAP, which uses session cookies for session stickiness, directs requests to the correct data center, and identifies visitors via JSESSIONID. We also use YouTube and LinkedIn for marketing purposes.

• Provide a reliable and trustworthy customer service to one of UK’s largest energy provider.
• Identify and understand customer needs to consistently provide a high quality service.
• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
• Provide accurate information on products and services to clients to ensure consistency across the organisation.
• Promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
• Operate customer related information systems to maintain and secure records.
• Contribute to the success of the team and the business by achieving personal targets.
• Adhere to the company and department standards, policies and procedures.
  
  
  

• Minimum requirement Grade 12
• Minimum of 6-12 months Call Centre experience
  
  
  

• Computer literacy
• Proficient in MS Word, Email and good typing speed
• Neutral accent with excellent verbal and written English communication skills Competencies:
• Customer orientation
• Results Driven
• Quality focus
• Planning, organizing and prioritizing
• Ability to work under pressure
• Ability to adapt to constant changes
• Ability to work in teams
• Conflict resolution
• Empathetic

A leading action sports and lifestyle company that designs, produces, and distributes branded apparel, footwear, and accessories requires a Customer Service Representative to join their E-commerce department.

Job Responsibilities:

• Communications with online customers through various channels by providing product and service information and resolving product and service problems.
• Maintenance of Web shop customer orders and fulfilment.
• Handle all Online customers refunds and exchanges.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Collecting customer information and analysing customer needs.
• Contributes to team effort by accomplishing related results as needed.

• Familiarity with Microsoft Office software.
• Previous experience, especially in particular industry.
• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Ability to answer a high volume of calls and/or emails daily.
• Listening and telephone skills.
• Multi-tasking.
• Attention to detail.
• Adaptability.
• Analysing information.

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people. Why join us? We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Key Responsibilities

1. Provide a reliable and trustworthy customer service to one of UK’s largest energy provider.
2. Identify and understand customer needs to consistently provide a high quality service.
3. Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
4. Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
5. Provide accurate information on products and services to clients to ensure consistency across the organisation.
6. Promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
7. Operate customer related information systems to maintain and secure records.
8. Contribute to the success of the team and the business by achieving personal targets.
9. Adhere to the company and department standards, policies and procedures.

Qualifications and Experience

1. Minimum of 6-12 months Call Centre experience.

Required Skills:

1. Proficient in MS Word, Email and good typing speed.
2. Neutral accent with excellent verbal and written English communication skills.

Competencies:

1. Quality focus.
2. Planning, organizing and prioritizing.

We are a people orientated business that provides outsourced contact center solutions and specializes in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment displays our passion to create a great place for our people to work and it is teamwork that drives our success.

Role Qualifications and Experience:

• Matric Certificate
• +2 years international customer service experience in a contact center
• Experience in a banking, insurance environment is advantageous.

Job Objectives:

• Striving to achieve first call resolution and maintain the quality of service provided by the call centre.
• Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
• Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
• Adhering to all company policies and procedures.
• Achieving set KPI’s designated by the campaign and ensure a high level of customer service is provided on every call.
• Responding efficiently to customers and creating a positive experience.
• Transferring and escalating the calls to the appropriate department if needed.
• Adhering to all company policies and procedures.
• Achieving set KPI’s designated by the campaign and ensure a high level of customer service is provided on every call.
• Striving to achieve first call resolution and maintain the quality of service provided by the call centre.
• Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
• Understanding and using the required software, reports, tools, and metrics.
• Participating in training and striving to increase and improve existing skills.

Required Skills:

• Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
• Proficiency with computers.
• Ability to resolve conflict and diffuse tension.
• Strong time management skills.

Role Competencies:

• Excellent command of the English language.
• Strong reading comprehension of English.
• Sufficient educational background and screening.
• Meet English assessment tests upon screening.
• Basic computer skills.
• Attention to detail.
• Willingness to learn.
• Strong written communication skills.

We endeavor to provide feedback to all candidates whenever possible, however, if you do not hear from us within 14 days from the closing date, please consider your application unsuccessful.

All positions will be filled in accordance with our Group Employment Equity plan.

Durban

Published Date: 09 July 2025

Closing Date: 14 July 2025