4 Customer Service jobs in Pietermaritzburg
Customer Service Representative
Posted today
Job Viewed
Job Description
Join to apply for the Customer Service Representative role at ExecutivePlacements.com - The JOB Portal
3 days ago Be among the first 25 applicants
Join to apply for the Customer Service Representative role at ExecutivePlacements.com - The JOB Portal
SUMMARY:
A leading FMCG company with a strong focus on the companion animal industry is seeking the above to proactively manage customer orders, communication, and queries while supporting the sales team, ensuring timely deliveries, accurate processing, and maintaining strong customer relationships through continuous follow-up and service excellence.
Recruiter:
Mayfly Agri (Pty) Ltd
Job Ref:
PTA001484/JP
Date posted:
Wednesday, July 9, 2025
Location:
Pietermaritzburg, South Africa
Salary:
Market Related
SUMMARY:
A leading FMCG company with a strong focus on the companion animal industry is seeking the above to proactively manage customer orders, communication, and queries while supporting the sales team, ensuring timely deliveries, accurate processing, and maintaining strong customer relationships through continuous follow-up and service excellence.
POSITION INFO:
Minimum requirements for the role:
- Must have a National Senior Certificate (Matric)
- Minimum 2 years’ experience in customer service or telesales
- Must be proficient with the Syspro system
- Excellent written and verbal communication skills
- Strong administrative and organizational skills
- Ability to solve problems and negotiate
- Good numerical sense and the ability to solve basic mathematical problems
- Must have a valid driver's license and own reliable transportation
- Must reside in Pietermaritzburg, Camperdown, Cato Ridge, or Pinetown areas
- Gaining a thorough understanding of customer needs and ensuring effective support and problem resolution are consistently delivered.
- Directing customer complaints to the appropriate internal personnel and following up until the issue is resolved and the customer is informed of the outcome.
- Handling customer queries promptly and ensuring continuous follow-up communication until the matter is fully resolved.
- Proactively informing customers of any order delays, clearly explaining the reasons, and outlining the steps being taken to expedite delivery.
- Taking full responsibility for processing customer orders and managing all related communications.
- Verifying all incoming orders to ensure accurate data entry.
- Entering orders received via email or phone on the same day and within the required cut-off times.
- Notifying customers if an order cannot be captured within the expected timeframe and providing a clear timeline for completion.
- Providing customers with detailed order confirmations, including information about any out-of-stock items and their expected availability.
- Collaborating closely with the finance team to ensure timely payment of orders, avoiding any delivery delays.
- Ensuring that out-of-stock items do not delay deliveries by dispatching available stock and advising customers to reorder the missing items with an updated delivery schedule.
- Keeping accurate records of products not delivered due to the company’s non-back-backorder policy.
- Recording back-orders in Syspro and taking responsibility for clearing them once the orders are complete.
- Suggesting alternative products when the requested item is unavailable at the time of order processing.
- Ensuring that invoices are finalized before stock is dispatched from any warehouse and confirming that no goods are delivered based on an order or other documents without senior management approval.
- Reserving stock only for orders scheduled for delivery within five working days.
- Maintaining a proactive sales approach by reaching out to customers to secure orders rather than waiting for them to place orders.
- Reviewing customer purchasing history to identify potential sales opportunities.
- Striving to meet sales targets in alignment with business goals.
- Sharing new customer inquiries with the relevant sales representatives to assess potential opportunities.
- Supporting the external sales team through consistent communication and assisting with all customer-related issues.
- Ensuring all administrative responsibilities related to the role are completed accurately and on time.
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Advertising Services
Referrals increase your chances of interviewing at ExecutivePlacements.com - The JOB Portal by 2x
Get notified about new Customer Service Representative jobs in Pietermaritzburg, KwaZulu-Natal, South Africa .
Client Success Representative (Remote, Contract) French-Speaking Customer Support Specialist - MauritiusDurban, KwaZulu-Natal, South Africa 6 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Service Representative
Posted 9 days ago
Job Viewed
Job Description
Minimum requirements for the role:
- Must have a National Senior Certificate (Matric)
- Minimum 2 years experience in customer service or telesales
- Must be proficient with the Syspro system
- Excellent written and verbal communication skills
- Strong administrative and organizational skills
- Ability to solve problems and negotiate
- Good numerical sense and the ability to solve basic mathematical problems
- Must have a valid driver's license and own reliable transportation
- Must reside in Pietermaritzburg, Camperdown, Cato Ridge, or Pinetown areas
The successful candidate will be responsible for:
- Gaining a thorough understanding of customer needs and ensuring effective support and problem resolution are consistently delivered.
- Directing customer complaints to the appropriate internal personnel and following up until the issue is resolved and the customer is informed of the outcome.
- Handling customer queries promptly and ensuring continuous follow-up communication until the matter is fully resolved.
- Proactively informing customers of any order delays, clearly explaining the reasons, and outlining the steps being taken to expedite delivery.
- Taking full responsibility for processing customer orders and managing all related communications.
- Verifying all incoming orders to ensure accurate data entry.
- Entering orders received via email or phone on the same day and within the required cut-off times.
- Notifying customers if an order cannot be captured within the expected timeframe and providing a clear timeline for completion.
- Providing customers with detailed order confirmations, including information about any out-of-stock items and their expected availability.
- Collaborating closely with the finance team to ensure timely payment of orders, avoiding any delivery delays.
- Ensuring that out-of-stock items do not delay deliveries by dispatching available stock and advising customers to reorder the missing items with an updated delivery schedule.
- Keeping accurate records of products not delivered due to the companys non-back-backorder policy.
- Recording back-orders in Syspro and taking responsibility for clearing them once the orders are complete.
- Suggesting alternative products when the requested item is unavailable at the time of order processing.
- Ensuring that invoices are finalized before stock is dispatched from any warehouse and confirming that no goods are delivered based on an order or other documents without senior management approval.
- Reserving stock only for orders scheduled for delivery within five working days.
- Maintaining a proactive sales approach by reaching out to customers to secure orders rather than waiting for them to place orders.
- Reviewing customer purchasing history to identify potential sales opportunities.
- Striving to meet sales targets in alignment with business goals.
- Sharing new customer inquiries with the relevant sales representatives to assess potential opportunities.
- Supporting the external sales team through consistent communication and assisting with all customer-related issues.
- Ensuring all administrative responsibilities related to the role are completed accurately and on time.
Italian Speaking Customer Service Consultant - Remote
Posted 68 days ago
Job Viewed
Job Description
French-Speaking Customer Support Specialist - Mauritius
Posted 7 days ago
Job Viewed
Job Description
Key Responsibilities
Handle complex customer requests by managing cases from start to finish (from case opening to closure).
Demonstrate a comprehensive understanding of case management activities, offering a 360-degree view of the automotive environment. This includes managing all tasks related to a case, both Front and Back Office.
Possess in-depth knowledge of remote customer service techniques and procedures to ensure optimal satisfaction, even during challenging or conflictual calls.
Communicate effectively with various stakeholders (customers, service providers, and business partners) through phone calls (inbound and outbound), emails, and case management tools.
Support and mentor new team members or those in need, acting as a quality ambassador within the team.
Profile Sought
Thoughtful, organized, and meticulous; reliable and consistent.
Strong writing skills in French and comfortable working with numbers.
Excellent listening, comprehension, and analytical skills.
Team-oriented mindset.
Resilient under pressure and adaptable to change.
Working Hours
Available to work on a 24/7 rotating schedule.
Willingness to work on Saturdays, Sundays, and Mauritian public holidays.
Skills
Proficient in office software tools.
Language: Fluent in French (spoken and written).
Location
Ébène, Mauritius
Education & Professional Experience
Minimum HSC (Higher School Certificate) or SC (School Certificate) with several years of relevant experience.
At least 2 years of experience in a similar customer-facing environment.
#J-18808-LjbffrBe The First To Know
About the latest Customer service Jobs in Pietermaritzburg !