Explore customer service opportunities in 4 Customer Service jobs in Pietermaritzburg
Customer Service Representative
Posted today
Job Viewed
Job Description
Job Title : Customer Service Representative
Location : Office -Based, Pietermaritzburg
Hours: Aligned to U.S (approx. 3:00 p.m. – 11:00 p.m. SAST).
Our client is a leading provider of workplace solutions, helping organizations equip, enhance, and energize their environments through office essentials, technology, furniture & design, facility supplies, branded merchandise, and more. Our remote staff in South Africa play a vital role in delivering high-quality service and operational support to our U.S. teams and clients.
Role Summary
The Purchasing CSR (South Africa) supports the U.S. Purchasing Department by
ensuring timely and accurate processing of purchase orders, converting
store/e-commerce orders into purchase orders, and providing responsive service to
vendors and internal teams. This role requires detail-oriented execution, proactive
follow-up, and excellent communication skills to bridge South Africa operations with
U.S. business needs.
Key Responsibilities
Purchase Order Management
● Create, review, and issue purchase orders (POs) to vendors based on requisitions, sales orders, and store orders.
● Verify product details, pricing, terms, and lead times before submission.
● Track open orders and proactively follow up with vendors on acknowledgments and delivery status.
Store Order Conversion
● Convert e-commerce or client-facing store orders into accurate internal
purchase orders.
● Validate product codes, quantities, pricing, and shipping instructions from store
systems.
● Communicate discrepancies (out-of-stock, substitutions, pricing mismatches)
to sales or purchasing leadership for resolution.
● Ensure converted orders flow smoothly through the purchasing and fulfillment
process.
Vendor Communication & Follow-Up
● Maintain ongoing communication with vendors regarding order confirmations,
delays, substitutions, and logistics.
● Escalate issues impacting customer deliveries to U.S. Purchasing Manager.
● Support vendor performance tracking by documenting delays and
discrepancies.
Internal Stakeholder Support
● Respond to order status inquiries from sales, operations, and other teams in a
timely and professional manner.
● Provide daily/weekly reporting on purchase order and store order conversion
activity.
● Partner with U.S. warehouse/logistics teams to confirm receipt and resolve issues. Data Accuracy & Compliance
● Enter and maintain accurate records in ERP/purchasing systems (e.g. NetSuite or equivalent).
● Ensure compliance with purchasing policies and audit standards.
● Support invoice matching and billing discrepancy resolution with Finance.
Qualifications
Required:
● 1–3 years' experience in purchasing, procurement, order entry, or customer
service.
● Strong written and verbal English skills (for U.S. vendor and internal communication).
● Proficiency with Microsoft Office (Excel, Outlook) and ERP systems.
● Experience handling data entry, order conversions, or similar administrative tasks.
● Ability to work U.S. business hours (Eastern/Central).
Experience in office products, branded merchandise, or facility supply industries.
● Familiarity with e-commerce/storefront order platforms (e.g., Shopify, InkSoft,
Facilis Syncore, commonsku).
● Knowledge of NetSuite or similar ERP.
● Prior remote support for U.S. clients.
Italian Speaking Customer Service Consultant - Remote
Posted 168 days ago
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Job Description
Jupidex: Customer Support Representative
Posted today
Job Viewed
Job Description
Jupidex (Pty) Ltd, which forms part of the Plennegy Group, is a market leader in Southern Africa regarding the distribution and service of high-quality equipment for Soil Preparation, Seeding, Spreading, Hay & Forage and Spraying. Founded in 1999, originally trading as Kverneland South Africa, the Head Office remains in Pietermaritzburg in the heart of the KwaZulu-Natal Midlands. With world renowned brands such as Kverneland, McHale,Andreoli, Toscano,?Kayhan Ertugrul, Izelmak and Carrarospray it emphasizes the passion Jupidex has for?distributing the best Agricultural products in Southern Africa?With extremely knowledgeable Sales Specialists and Product Managers supported by Jupidex branches and our extensive dealer networks, Jupidex makes it their goal to provide a professional service to the farmers in Southern Africa.
The following position has become available at Jupidex (Pty) Ltd: Customer Support Representative.
1.1.Technical support to dealers
?Provide timely and accurate technical assistance to dealers, including troubleshooting product issues, diagnosing faults, and guiding repairs.
?Act as the first point of contact for escalated technical queries to ensure minimal downtime for customers.
?Support warranty claims by verifying product concerns and ensuring compliance with company policies.
?Maintain strong relationships with dealers through regular follow-ups and proactive support.
.
1.2.Spare parts marketing
?Promote genuine Jupidex spare parts through targeted awareness campaigns and dealer marketing support.
?Engage farmer study groups and host customer clinics to reinforce correct product use, maintenance, and safety.
?Guide dealers on inventory planning to ensure fast-moving and critical parts are always available.
?Collaborate with the sales team to align parts promotions with overall product sales objectives.
?
1.3.Training to Dealer and Jupidex personnel
?Design and deliver structured training programs on product knowledge, technical servicing, and best operating practices.
?Facilitate both theoretical and practical sessions to strengthen skills, confidence, and competence.
?Measure training effectiveness through assessments, feedback, and follow-up support.
?Continuously update training content to reflect the latest technical developments and product innovations.
1.4?Product demonstrations and farmers days
?Represent Jupidex at farmer days, product demonstrations, and industry events.
?Prepare machines and materials to effectively showcase product features and benefits.
?Engage directly with farmers to address technical questions, gather feedback, and strengthen relationships.
?Collaborate with the sales and marketing teams to maximize exposure and lead generation from events.
1.5.Commissioning new machines.
?Support dealers during commissioning to build their capacity & strengthen customer confidence.
?Address customer concerns promptly and complete accurate handover documentation.
?Oversee installation, setup, and testing to ensure machines perform optimally before handover.
?Provide training to dealers and customers on correct operation, maintenance, and safety.
?
Min:?Post-Matric Certificate/Diploma
Ideal:?Degree in agriculture/business/marketing or a related field
Min:?Driver?s License, Passport
Ideal:?Police clearance
Min:?On-the-job training, Computer Skills on Word & EXCEL
Ideal:?Implements, agricultural application technology and precision farming
Min:?Occupational Health & Safety
High level of product application knowledge: 3-5 years? experience
Jupidex: Customer Support Representative
Posted today
Job Viewed
Job Description
Description
Jupidex (Pty) Ltd, which forms part of the Plennegy Group, is a market leader in Southern Africa regarding the distribution and service of high-quality equipment for Soil Preparation, Seeding, Spreading, Hay & Forage and Spraying. Founded in 1999, originally trading as Kverneland South Africa, the Head Office remains in Pietermaritzburg in the heart of the KwaZulu-Natal Midlands. With world renowned brands such as Kverneland, McHale,Andreoli, Toscano, Kayhan Ertugrul, Izelmak and Carrarospray it emphasizes the passion Jupidex has for distributing the best Agricultural products in Southern Africa. With extremely knowledgeable Sales Specialists and Product Managers supported by Jupidex branches and our extensive dealer networks, Jupidex makes it their goal to provide a professional service to the farmers in Southern Africa.
The following position has become available at Jupidex (Pty) Ltd: Customer Support Representative.
Responsibilities
Technical support to dealers
- Provide timely and accurate technical assistance to dealers, including troubleshooting product issues, diagnosing faults, and guiding repairs.
- Act as the first point of contact for escalated technical queries to ensure minimal downtime for customers.
- Support warranty claims by verifying product concerns and ensuring compliance with company policies.
- Maintain strong relationships with dealers through regular follow-ups and proactive support.
Spare parts marketing
- Promote genuine Jupidex spare parts through targeted awareness campaigns and dealer marketing support.
- Engage farmer study groups and host customer clinics to reinforce correct product use, maintenance, and safety.
- Guide dealers on inventory planning to ensure fast-moving and critical parts are always available.
- Collaborate with the sales team to align parts promotions with overall product sales objectives.
Training to Dealer and Jupidex personnel
- Design and deliver structured training programs on product knowledge, technical servicing, and best operating practices.
- Facilitate both theoretical and practical sessions to strengthen skills, confidence, and competence.
- Measure training effectiveness through assessments, feedback, and follow-up support.
- Continuously update training content to reflect the latest technical developments and product innovations.
Product demonstrations and farmers days
- Represent Jupidex at farmer days, product demonstrations, and industry events.
- Prepare machines and materials to effectively showcase product features and benefits.
- Engage directly with farmers to address technical questions, gather feedback, and strengthen relationships.
- Collaborate with the sales and marketing teams to maximize exposure and lead generation from events.
Commissioning new machines.
- Support dealers during commissioning to build their capacity & strengthen customer confidence.
- Address customer concerns promptly and complete accurate handover documentation.
- Oversee installation, setup, and testing to ensure machines perform optimally before handover.
- Provide training to dealers and customers on correct operation, maintenance and safety.
Requirements
REQUIREMENTS:
Qualification
- Min: Post-Matric Certificate/Diploma
- Ideal: Degree in agriculture/business/marketing or a related field
Experience
- High level of product application knowledge: 3-5 years' experience
Other
- Driver's License, Passport
- Occupational Health & Safety
- On-the-job training, Computer Skills on Word & EXCEL
- Implements, agricultural application technology and precision farming
Work Level
Skilled
Job Type
Permanent
Salary
Market Related
EE Position
No
Location
Pietermaritzburg
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